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Auditor III (STCC: Dedicated Capacity Commission)
Job Title: Auditor III (STCC: Dedicated Capacity Commission)
Position Reports to: Manager: Audit
Division: Taxpayer Engagement and Operations
Location: Head Office
Advert Closing Date: 16 January 2026
Wanted
WANTED: SARS is looking for a highly skilled, experienced, and results-driven Auditor/ Financial Forensic Investigative Auditor with sound judgement and strong business acumen who will contribute towards fulfilling our higher purpose and living our service orientation. S/he will be responsible for independently planning and conducting audits/forensic investigations of a complex nature, across multiple tax types, over multiple tax periods, and with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements.
Job Purpose
To independently plan and conduct complex audits across multiple tax types, multiple periods with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma in Audit, Taxation (NQF 7) AND 5-7 years’ experience in an Audit/ Forensic Financial Investigative Audit environment, of which 2-3 years at functional specialist level
OR
Senior Certificate (NQF 4) AND 10 years related experience in an Audit/Tax/ Forensic Financial Investigative Audit environment, of which 2-3 years at functional specialist level
Job Outputs:
Process
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Effectively utilise resources allocated to the job to perform contracted work outputs and report on and escalate any shortfalls.
Plan and conduct multiple tax audits on a risk profile basis to ensure compliance to the relevant acts.
Lead, plan and conduct full scope (integrated) audits to ensure compliance and report on findings and recommendations.
Plan and organise own work tasks within area of work.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Plan and organise own work tasks within specific guidelines given in the said area of work.
Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
Execute specialist input through investigation &opportunities within the product process including risk concern.
Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
Plan, conduct and lead full scope (integrated) audits to ensure compliance and report on findings and recommendations.
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise, and advice to internal and external stakeholders.
Behavioural competencies
Fairness and Transparency
Analytical Thinking
Accountability
Conceptual Ability
Attention to Detail
Honesty and Integrity
Trust
Respect
Problem Solving and Analysis
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Drive for Results
Persuasion ability
Technical competencies
Functional Policies and Procedures
Reporting
Analysis and Interpretation of Financial Statement
Business Knowledge
Efficiency improvement
Audit Methodology
Quality Orientation
Customer Orientation
Customer Liaison
Problem Solving and Judgement
Planning and Organising
Business Acumen
Risk Identification
Compliance Competency
Security Clearance: GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Senior Manager: Transfer Pricing
Division: Service & Delivery Large&Inter
Location: Woodmead North Office Park
Advert Closing Date: 23 January 2026
About the Position
SARS is looking for an analytical leader to manage the Transfer Pricing team.
This role offers the incumbent the opportunity to work on multinational entities, to gain exposure to international value chains and to grow quickly within a high-performance, values-driven environment.
The role involves overseeing work allocation, monitoring turnaround times, recruiting and appraising staff, and providing training and coaching. This position offers exposure to multinational entities, international value chains, and opportunities for rapid growth in a high-performance, values-driven setting.
Job Purpose
To formulate tactical strategy and associated delivery plans related to a single practice area, by leading and managing an audit team for Transfer Pricing to ensure effectiveness of audit operations across multi tax types, ensuring practice integration and operational implementation through the achievement of Audit objectives.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 8-10 years’ Transfer Pricing Audit experience in the industry of which 3-4 years at junior management level
or
Senior Certificate (NQF 4) AND 15 years Transfer Pricing audit experience in the industry of which 3-4 years at junior management level
Minimum Functional Requirements
8-10 years’ experience in the Transfer Pricing audit experience of which 3-4 years at junior management level OR Senior Certificate (NQF 4) AND 15 years related experience.
Job Outputs:
Process
Enforce compliance management through adherence to technical standards and all relevant legal and SARS requirements.
Manage significant cases, minimise the risks identified and assist in the development of tax and customs legislation where required.
Own end-to-end audits conducted, including finalisation of objections and appeals.
Accompany auditors in interaction and engagement with the taxpayers, where required.
Timeously communicate top-down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
Use insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organization and treasury.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; implementing best practice solutions.
Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
Governance
Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
Manage and or advise on the translation and application of policy in a specific functional area.
People
Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
Finance
Manage effective cost control of the core processes in line with targeted savings.
Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
Drive service delivery goals and standards in support of business unit objectives.
Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Behavioural competencies
Fairness and Transparency
Accountability
Honesty and Integrity
Trust
Respect
Honesty and Integrity
Problem Solving and Analysis
Developing Others
Conceptual Thinking
Championing the Mandate
Influencing Others
Mobilising Teams
Driving for Excellence
Leveraging Diversity
Building Sustainability
Accurate Understanding
Technical competencies
IT Strategy and Planning
Functional Policies and Procedures
Managerial Budgeting
Tax Knowledge (especially Transfer Pricing)
Operational Audit
Tax Compliance Auditing
Effective Business Communication
Problem Analysis and Judgement
Planning, Management and Measurement
Decisiveness
Business Acumen
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation.
Job Purpose
To enforce the collection of debt cases, escalated debt and/or escalated outstanding returns cases in order to ensure compliance to various tax types.
Education and Experience
Minimum Qualification & Experience Required
National Diploma / Advanced Certificate (NQF 6) in Taxation/Accounting AND 2-3 years’ in Debt Management/Collections experience in various tax types of environments, of which 1-2 years at knowledge worker level.
Alternate #
Senior Certificate (NQF 4) AND 5 years’ in Debt Management/Collections expereince in various tax types of environments, of which 1-2 years at knowledge worker level.
Minimum Functional Requirements
Tax legislation, Legal aspects of collections (Sequestrations, Liquidations, etc), In-depth Analysis of Financial Statements (including ratio analysis and interpretation), Accounting, Negotiation, Risk Management, Companies Act.
Job Outputs
Process
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Use practical and applied knowledge and situational judgement to arrive at decisions.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Conduct pre-assessment profile of the taxpayer including related /connected parties/linked entities and determine any risks to SARS
Determine the collectability of debt, evaluate whether there is risk of dissipation of assets, determine whether taxpayer intends to dispute and recommend whether preservation order and/or caveats should be considered.
Complete a referral for suspicious activity RSN/STO and follow up with relevant stakeholders.
Compile collection input report to cases to be presented to the Large Assessments Committees/National Appeals Committees.
Execute all necessary legal enforcement collection actions within the framework of TAA and Companies Act for all tax types as selected.
Profile, Analyse, Prepare and present a submission for Suspension of Obligation to Pay/Write-Off to relevant Debt Committee and capture the outcome.
Analyse, Negotiate, Prepare and Present the requests for a deferral of payment/compromise settlement from the taxpayer to the relevant Debt Committee and notify the taxpayer of the outcome.
Monitor payments against the deferral/ compromise agreement and secure updates to the journals and closure of case file upon payment in full.
Conduct physical verification and evaluation of moveable and immovable assets
Receive and process a motivation in favour or against the business rescue plans and present the case to the relevant committee for approval or refer for Specialisation.
Monitor legislation compliance throughout the Business Rescue processes and ensure payments received.
Collate all the necessary documentation for applications for liquidation /sequestration and upload for case coding and refer where necessary for Specialisation.
Attend all internal and external stakeholder meetings including creditors meetings, attend court proceedings, Tax enquiry etc.
Reduce the debt book through adjustment and Write-Offs as approved by the relevant Committee.
Analyse liquidations plans/Sequestrations applications/Business Rescue plans/Trusts/other creditors that can be held liable for the debt and make motivation for further enforcement action.
Governance
Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
Honesty and Integrity
Fairness and Transparency
Analytical Thinking
Accountability
Conceptual Ability
Organisational Awareness
Trust
Respect
Attention to Detail
Commitment to Continuous Learning
Expertise in Context
Technical competencies
Debt Management
Execute, Implement, and Follow-Through
Negotiating Skills
Reporting
Functional Policies and Procedures
Risk and Compliance
Risk Awareness
Risk Knowledge
Efficiency improvement
Legal Compliance
Standard Operating Procedures Compliance
Business Knowledge
Tax Knowledge
Data Collection and Analysis
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and persons with disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and/or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Senior Manager: Focused Investigative Audit
Division: Service & Delivery Centralized
Location: Gauteng South – Alberton
Advert Closing Date: 01 December 2025
About the Position
SARS is looking for a highly skilled, experienced, results driven, self-directed Specialist with sound judgement and strong business acumen who will contribute towards our higher purpose and service orientation. S/he will be responsible to provide advice and guidance in the execution of audits/investigations and independently plan and conduct highly complex audits/investigations across multiple tax types, multiple periods with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements. An Honours degree in Accounting/Tax or related studies, registration as a CA(SA), a M Comm (Tax) or LLB would be advantageous.
Job Purpose
To conduct advanced audits of high complexity, with the aim of influencing compliance through raising accurate assessments in line with relevant legislation. Provide technical support to other auditors on matters of various complexity levels. Utilises advanced tax, corporate and other legislative knowledge and experience to identify tax gaps, avoidance and evasion schemes, and suggests potential solutions to minimise tax risks. Identifies initiatives and changes to required legislation to impact compliance levels.
Education and Experience
Minimum Qualification & Experience Required
Bachelor’s Degree / Advanced Diploma in Accounting/Audit/Taxation (NQF 7) or equivalent and 8-10 years’ experience in Tax/Audit/Financial Forensic Investigations, of which 3-4 years at operational specialist level.
Or
Senior Certificate (NQF 4) AND 15 years ‘experience in Tax/Audit/Financial Forensic Investigations, of which 3–4 years at operational specialist level.
Job Outputs:
Process
Analyse a wide spectrum of highly complex transactions across multiple tax types and / or entities and / or groups of related entities and / or areas of specialisation which may be based locally or internationally with the aim of understanding the tax implications and determine compliance with relevant legislation.
Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
Analyse highly complex data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc. This may relate to specific areas of specialisation.
Conduct audits using newly identified systems / tools of digital information, methodology and other advanced technology identified to address highly complex advanced audit risks. This may include eCommerce transactions and other digital risks.
Continuous engagement with Litigation and Dispute management to address issues relating to the interpretation of relevant legislation. Engagement with Legal counsel may be required for highly complex specialised matters. The auditor may be required to testify in a civil court on matters of a highly complex nature.
Continuous engagements with Debt Management aimed at optimal collection on liabilities raised through the audit. Conduct a detailed financial and cash flow analysis to support the recommendations provided. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit. Engagement with Legal counsel may be required for highly complex specialised matters.
Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
Coordinate and provide technical support to ensure the finalisation of disputes and complaints. Analyse information of a complex nature provided at dispute stage and taxpayer complaints logged across the linked / related entities / groups of entities and / or specialised projects.
Coordinate and support the efficient progress of the audit of linked / related entities / groups of entities being audited utilising approved systems.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
Identify and escalate serious tax offences for potential criminal investigation, provide a detailed analysis of the facts together with the applicable tax legislation. Engagement with the National Prosecuting Authority may be required for highly complex specialised matters. The auditor may be required to testify in a criminal court.
Identify changes required to legislation, with relevant stakeholders and policy owners to close compliance loopholes.
Identify information required to mitigate audit risks of an advanced and highly complex nature and engage taxpayers / tax practitioners / experts / third parties both locally and internationally for additional relevant information and clarification.
Identify new and additional highly complex risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain. (Prepare system notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, TeamMate. Review system notes of auditors involved in the audit of the linked and / or related entities and / or groups of entities
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
Provide guidance / technical support to other Auditors on highly complex matters / areas of specialisation. This may involve conducting research, training and development, and coaching support during an audit or dispute process.
Provide input to draft policies and procedures to the product areas e.g., different Tax Types product areas, Process Design and Engineering, etc.
Provide inputs and guidance to Account Maintenance on remittance of penalty and interest requests.
Raise accurate assessments on SARS systems in relation to relevant legislation and ensure that assessments raised on linked / related entities / groups of entities / specialised projects are aligned from a tax perspective.
Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
Research to identify highly complex tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks, specialised projects, etc.
Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
Plan, conduct and support highly complex advanced audits/ projects to ensure compliance with relevant Acts / Regulations / Policies / Standard Operating Procedures (SOPs).
Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
Prepare and issue detailed, high level relevant communication / reports as required to internal and external stakeholders. Ensure that communication is coordinated and aligned between related audits on tax types, entity levels or areas of specialisation.
Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
Governance
Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Fairness and Transparency
Analytical Thinking
Accountability
Conceptual Ability
Attention to Detail
Customer Service
Expertise in Context
Honesty and Integrity
Trust
Respect
Problem Solving and Analysis
Business Knowledge
Commitment to Continuous Learning
Coaching and Mentoring
Computer Literacy
Building Sustainability
Drive for Results
Audit Methodology
Technical competencies
Data Collection and Analysis
Functional Policies and Procedures
Reporting
Data Collection and Analysis
Efficiency improvement
Quality Orientation
Problem Solving and Judgement
Efficiency improvement
Execute, implement and follow through
Decisiveness
Financial Acumen
Planning and Organising
Tax knowledge
Tax Law
Compliance Competency
Security Clearance: GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Ops Manager: Regional Physical Security
Division: Taxpayer Engagement
Location: Gauteng North & Eastern Cape
Advert Closing Date: 16 January 2026
About the Position
SARS is looking for a dedicated, hardworking, self- driven and self-disciplined security officer who is capable and have extensive experienced in security supervision and the co-ordination of protection of people, assets and facilities, an ability conduct security operational risk assessment, formulate security risk mitigation measures, compile clearly defined security procedures and ensure installed security systems are fully functional at all times. The successful incumbent must have the in-depth knowledge of security risk identification, analytical thinking, ability to work under pressure, attention to detail, excellent interpersonal and communication skills, both written and verbal.
Job Purpose
SARS seeks to appoint the Officer-Regional Physical Security who is capable to co-ordinate the protection of people, assets, and facilities. Furthermore, to supervise deployed security personnel, monitor the compliance with the security Service Level Agreement and timeously escalate non-compliance incidents to management. Resolve security challenges at allocated sites, escalate unresolved issues and report all security incidents that have taken place within the area of responsibility . Monitor all actions and events and take appropriate actions or escalate to higher management level whenever so required.
Conduct operational security risk assessments and ensure that security risk mitigation measures are implemented to improve security. Coordinate the work of the outsourced security service providers to ensure adherence to the provisions of the PFMA and SARS Policies and SOP. Monitor compliance policies and procedures and record all interventions made and ensure searches are conducted in line with procedures and legislation. Contribute to the development & improvement of area allocated specific standards, procedures and processes to ensure continued quality and service improvement. Ensure systems are operational and utilised optimally, report faults and ensure they are attended to and escalate where systems are not maintained.
Education and Experience
Minimum Qualification & Experience Required
Higher Certificate in Security Management or Security Risk Management (NQF 5) AND 3 years’ security supervisory or risk management related experience, with a valid driver’s license.
ALTERNATIVE#
Senior Certificate (NQF 4) AND 4 years security supervisory or security risk management related experience, with valid driver’s license.
Job Outputs:
Process
Conduct compliance audit and ensure that non-compliance with the SLA is escalated and dealt with timeously.
Conduct security risk assessments and ensure that risk mitigation measures are implemented to improve security.
Coordinate the work of the outsourced security service providers to ensure adherence to the provisions of the PFMA.
Ensure systems are operational and utilised optimally, report faults and ensure they are attended to and escalate where systems are not maintained.
Monitor compliance policies and procedures and record all interventions made and ensure searches are conducted in line with procedures and legislation.
Report on all security incidents that have taken place within area of accountability.
Resolve security challenges on sites in area of accountability and escalate unresolved issues.
Monitor all actions and events and act or escalate to higher level when required.
Governance
Communication of transactional outputs and queries in area of work according to policies and quality requirements.
Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
Report on transactional and process activities within set guidelines to provide timely information for decision making.
People
Coordinate the implementation of process improvements within a team environment.
Maintain professional interaction and always ensure ethical dealings with clients by constantly building customer relationships.
Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
Behavioural competencies
Accountability
Fairness and Transparency
People Skills
Building Sustainability
Organizational Awareness
Analytical Thinking
Attention to Detail
Honest and Integrity
Conceptual Ability
Respect
Trust
Confidential
Technical competencies
Risk Awareness
Planning and Organising
Compliance Inspection
Functional Policies and Procedures
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Specialist: SAP Development and Integration – Fixed Term Contract
Position Reports to: Specialist: Finance & Tax Modernisation
Division: Enterprise Service & Support
Location: Head Office, Le Hae La SARS, Pretoria
Advert Closing Date: 30 January 2026
About the Position
We are seeking a skilled SAP FICA Specialist with consulting skills, business knowledge, and SAP solution experience to join a dynamic, results-driven environment. The ideal candidate will have experience in configuring and deploying SAP FICA solutions within Finance (General Ledger and Sub-Ledger modules), enable effective data analysis, trend reporting, and decision making.
This role serves as the primary liaison between business operations and SAP technical teams, providing first-line support, troubleshooting, and incident management to ensure seamless integration and optimal performance of SAP solutions. As a SAP Super User, you will be responsible to support SAP projects and enhancements, act as a business integrator and manage change initiatives, as well as to provide operational support and ensure governance and compliance.
The position is critical to driving modernisation, ensuring compliance, and supporting business continuity through robust SAP integration.
Job Purpose
To provide expertise, advice and support clients with high complexity requirement analysis and systems configuration, implementation, and support of respective SAP modules, in order to enhance service delivery.
This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client’s business environment in order to achieve client expected business results.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) in Information Tech, Computer Science, B-Com, Finance, Management, Software Engineering or other similar qualification AND 5-7 years’ experience in a finance, accounting or similar financial environment, of which 2-3 years at a technically skilled level
#ALTERNATIVE
Senior Certificate (NQF 4) with 10 years related experience, of which 2-3 years at a technically skilled level
Minimum Functions Required
Require a technically skilled level of working at maintaining IT and SAP FICA related solutions and configurations.
Monitor the system solutions, general ledger and taxpayer accounts to identify defects, and ensuring the fixes are properly tested and implemented
Ability to analyse sub-ledger accounts/ transactional listings/ Statement of Account and identify discrepancies and misalignment with other systems, tax legislative and business requirements
Relevant SAP module analysis, design and configuration experience
Experience and knowledge of key integration points between SAP modules
Relevant SAP module functional training or certification (at least SAP FICA experience/certification)
Familiar with SAP Governance, Risk, and Compliance (SAP GRC) authorisation concepts and able to troubleshoot Authorisation issues.
Job Outputs:
Process
Work with user management to establish the contribution that can be made to business, drawing up requirement specifications, conducting feasibility studies, producing high level and detailed models, oversee development and implementing solutions.
Engage in hands-on, in-depth analysis, troubleshooting, reviews and designs of the software, including technical reviews and analysis of source code.
Ensure proper testing has been completed and proper documentation exists to support new/modified applications in production and address any documentation gaps.
Ensure that applications are developed that have an orderly transition between applications, minimise risk, optimise performance, enhance client interface, and ensure delivery of reliable business processes and management of information.
Ensure that designs take full account of specified requirements and constraints, including any potential safety-related aspects, and are appropriate to the target implementation and support environments.
Oversee quality initiatives including code reviews, error log reviews, error coding standards, performance of database access and usage, bottleneck analysis, root cause identification and problem closure.
Planning and select programme of projects and related activities to achieve a set of business objectives, manage the programme within a controlled environment such that it maximises the associated business benefits.
Provide advice to business on the selection and use of appropriate design standards, methods and tools and their effective application.
Provide sound decision-making for software engineering and application development that would be sensitive to the constraints and needs of the business.
Assess software packages on their ability to meet all or parts of specified requirements and advise business owners and management on their technical suitability.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
Maintain and implement the organisation’s systems development standards, methods and procedures.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)
People
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)
Behavioural competencies
Accountability (V)
Adaptability
Analytical Thinking
Attention to Detail
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Expertise in Context
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Trust
Technical competencies
Business IT Systems
Business Knowledge
Computer Literacy
Customer Relationship Management
Data Collection and Analysis
Efficiency improvement
Functional Policies and Procedures
IT Knowledge
Problem Analysis and Judgement
Reporting
System Thinking
Technical Analysis
Verbal Communication
Written Communication
Additional Technical Competencies:
Customer Service Technology (IT) Proficient in – (Applied theory). Break down objects or ideas into simpler parts and find evidence to support generalisations. Compile component ideas into a new whole or proposed alternative solution. Can perform the actions associated with the skill without assistance and is recognised within own organisation as “a person to ask” when difficult questions arise regarding this skill. Focus is on broad issues; Capable of coaching others; Participate in senior level discussions regarding this competency; Has consistently provided ideas and perspectives on process or practice improvements; Assist in the development of reference and resource materials in this competency.
Enterprise Architecture (IT) Proficient in – (Applied theory). Break down objects or ideas into simpler parts and find evidence to support generalisations. Compile component ideas into a new whole or proposed alternative solution. Can perform the actions associated with the skill without assistance and is recognised within own organisation as “a person to ask” when difficult questions arise regarding this skill. Focus is on broad issues; Capable of coaching others; Participate in senior level discussions regarding this competency; Has consistently provided ideas and perspectives on process or practice improvements; Assist in the development of reference and resource materials in this competency.
Application, Configuration and Optimisation (IT) Proficient in – (Applied theory). Break down objects or ideas into simpler parts and find evidence to support generalisations. Compile component ideas into a new whole or proposed alternative solution. Can perform the actions associated with the skill without assistance and is recognised within own organisation as “a person to ask” when difficult questions arise regarding this skill. Focus is on broad issues; Capable of coaching others; Participate in senior level discussions regarding this competency; Has consistently provided ideas and perspectives on process or practice improvements; Assist in the development of reference and resource materials in this competency.
SAP Development and Integration Skills (IT) Proficient in – (Applied theory). Break down objects or ideas into simpler parts and find evidence to support generalisations. Compile component ideas into a new whole or proposed alternative solution. Can perform the actions associated with the skill without assistance and is recognised within own organisation as “a person to ask” when difficult questions arise regarding this skill. Focus is on broad issues; Capable of coaching others; Participate in senior level discussions regarding this competency; Has consistently provided ideas and perspectives on process or practice improvements; Assist in the development of reference and resource materials in this competency.
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
SARS is looking for a highly skilled, experienced, results driven, self-directed individual with sound judgement and strong business acumen who will contribute towards our higher purpose and service orientation. The candidate must be an admitted attorney / advocate and possess excellent tax knowledge, legal research and tax dispute resolution skills, be willing to learn, possess excellent negotiation and drafting skills and must be able to thrive in a busy and demanding work environment. The suitable candidate must be a team player with good verbal and written communication, interpersonal skills, listening skills and aim to improve processes.
Job Purpose
To provide technical legal support and assist the business area. S/he will be responsible to provide legal analysis and advice, make recommendations aimed at improving operational policies, participate in various tax committees and be responsible for training and mentoring the team.
Education and Experience
Minimum Qualification & Experience Required
BA Law / LLB Degree (NQF 7) AND 8-10 year’s experience in tax law environment of with 3-4 years at a junior specialist level in Income Tax advisory experience.
Must be an Admitted Attorney or Advocate.
Minimum Functional Requirements
Admitted Attorney or Advocate OR BCom in Accounting ; CA (SA) an advantage
Post admission tax law experience
Assess and interpret, intricate tax structures and legal frameworks including corporate reorganisations.
Job Outputs:
Process
Provide legal advice on proposed tax assessments, make recommendations and facilitate improvement.
Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Plan for value-added, continuous practice & system improvements to deliver on objectives that enhance tactical implementation and excellence.
Proactively identify interconnected legal problems, determine their impact and use to develop best fit alternatives; best practice implementation solutions.
Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
Identify and mitigate tax risks effectively.
Provide legal opinions on tax matters, ensuring compliance with various tax legislation and related laws.
Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
Analyse and make recommendations about improvements to specialist systems, procedures and associated area’s practice.
Contribute to the optimum utilisation of organisational resources, advising on effective planning and development of area of specialisation resource plans.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
Governance
Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
Manage and or advise on the translation and application of policy in a specific functional area
People
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
Develop & ensure implementation of practices that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Expertise in context
Honesty and Integrity
Trust
Respect
Problem solving and analysis
Fairness and Transparency
Analytical Thinking
Accountability
Conceptual Ability
Adaptability
Persuasion ability
External Awareness
Attention to detail
Organisational awareness
Building Sustainability
Commitment to continuous learning
Commercial acumen
Technical competencies
Functional Policies and procedures
Tax law advisory and interpretation
General Legal Knowledge and knowledge of ethics
Reporting
Business Knowledge
Efficiency improvement
Tax law Compliance
Legal Writing Skills
Tax Dispute Resolution
Risk identification
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Deputy Head: Communication and Marketing
Division: Communication, Marketing and Corporate Stakeholders (CoMAC)
Location: SARS Head Office – LeHae La SARS
Advert Closing Date: 16 January 2026
About the Position
SARS is looking for an experienced Communication Practitioner who is a self-motivated, passionate person who can work with multiple cross functional teams, various stakeholders and systems. He/she must be a team player and have the ability to perform efficiently and effectively without constant supervision and guidance. The successful candidate must have excellent organizational and communications skills and can handle time-sensitive tasks.
Our ideal candidate will join a highly motivated and capable team where he/she will apply concepts of knowledge/skills and take responsibility.
Job Purpose
To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, production of communication products, integration of communication units by aligning and performing research to provide expert advice on communication objectives to achieve business goals to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) in Marketing, Public Relations, Brand Management and Communication AND 5-7 years ‘experience in the Marketing, Communication, Public relations, and Brand management industries of which 2-3 years is at a technically skilled level.
ALTERNATIVE
Senior Certificate (NQF 4) AND 10 years’ experience in the Marketing, Communication, Public relations, and Brand management industries of which 2-3 years is at a technically skilled level
Minimum Functional Requirements
Functional/Technical experience in Communication.
Job Outputs:
Process
Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
Conduct a wide range of research on media and tax content issues.
Develop and implement relevant operational plan for various communication campaigns.
Use practical and applied knowledge and judgement to arrive at decisions.
Production, layout and design of the digital bi-weekly newsletter.
Provide an integrated solution driven service to the division utilizing the latest digital innovations
Draft communication material according to predefined standard.
Monitor and engage on possible violations of procedures and standards regarding communication organisational corporate identity.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
Quality checking of creative and production material from external suppliers
Facilitate brainstorming sessions between the production unit and client service unit
Act as the central point of contact for the Communication and Marketing Division.
Governance
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)
Implement an integrated workflow process for the Communication and Marketing Division
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)
Provide an integrated solution driven service to the division utilizing the latest digital innovations
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)
Contribute to the reporting of the external suppliers’ expenditure and liaise with Finance and Procurement
The administration of external suppliers’ contracts
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)
Production, layout and design of the digital bi-weekly newsletter
Develop new client service solutions with artificial intelligence solutions in mind
Behavioural competencies
Accountability – The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position.
Analytical Thinking – Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step way
Attention to detail – The ability to take all relevant details into account to ensure that a task is completed to required standards
Commitment to Continuous Learning – Commitment to continuous learning is the commitment to think about current and future development needs
Communicating with Impact – Communicates effectively in both the written and verbal format. Delivers clear, succinct messages and ensures understanding of others message
Conceptual Ability – The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation
Creativity – Degree, to which one analyses problems, makes decisions and thinks innovatively
Expertise in Context – Degree to which one possesses definitive technical and or fundamental understanding of the business
Fairness and Transparency (V) – Build diverse and inclusive workplaces where decisions, practices, processes and transactions are transparent and fair.
Honesty and Integrity (V) – The quality of being upright, truthful, sincere and freedom from deceit or fraud (H). Guided by values, ability to demonstrate moral judgement and doing the right thing consistently (I).
Initiative – Refers to the identification of a problem, obstacle, or opportunity and taking action
Organisational Awareness – Knowledge of own organisations, policies, procedures, services, products and business operating model.
Problem Solving – Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
Respect (V) – Ability to be considerate for self and others.
Trust (V)- Firm belief in the reliability, truth or ability of someone or something.
Technical competencies
Business Knowledge – Activities, tasks and practices associated with obtaining and using high level of knowledge in business areas, functions and products.
Business Writing Skills – The capacity to communicate ideas, facts and quantitative data in writing using appropriate grammar, syntax, sentence and document structure in the business environment
Corporate Communications Strategy – The ability to plan, implement, manage and review corporate communications to support organisational strategy in terms of vision, values and brand awareness
Data Collection and Analysis – Ability to determine trends from raw data to assist decision-making in various aspects of work at SARS
Efficiency Improvement – Contribution to improving the operational efficiencies within the team, incl. re-evaluation of processes, policies, procedures and provision of recommendations to enhance operational efficiency
Functional Policies and Procedures – The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
Quality Orientation – Promotes and maintains high standards of quality at work Reporting – Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
Research – Conduct research, analyse trends and produce quantitative and qualitative information to inform business decisions
Written Communication – Ability to express ideas, request actions, formulate plans, & policies, etc. by means of clear and effective writing, in order to support professional communication internally within SARS and externally
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Business Area lead: Engineering
Division: Enterprise Design-Product&Proc
Location: Head Office
Advert Closing Date: 19 January 2026
About the Position
Shape, design, and guide customer and user experience strategies to solve complex problems.
Lead the development of complex, multifaceted business process solutions.
Ensure that SARS’ services are structured according to the needs, expectations, and behaviours of both customers and employees.
Provide thought leadership in embedding user- and human-centred design principles throughout the organization.
Drive user research and innovation initiatives to create impactful, user-focused experiences that contribute to business growth.
Translate consolidated feedback and insights into strategic design solutions that enhance service delivery, improve accessibility, and encourage voluntary compliance.
Operate at a strategic level, influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects to deliver consistent, intuitive, and seamless experiences across all customer and employee interactions.
Lead multidisciplinary design and engineering teams.
Job Purpose
To lead innovation and manage continuous process improvement and the design of high complexity multi-faceted business process solutions across the business process management life cycle as an integral part of providing enterprise solutions to business, as well as providing insight and ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy, including influencing legislation.
Education and Experience
Minimum Qualification & Experience Required
Honors degree (NQF 8)/ Master’s degree (NQF 9) in UX Design/ HCI/ Computer Science/ Public Administration/ or a related field AND 8+ years of experience in UX/UI/ CX designs/ financial services/ public sector/ digital government/, service design for regulated industries, of which 3–4 years’ experience at Management level.
OR
Bachelor’s Degree / Advanced Diploma (NQF 7) in UX Design/ HCI/ Computer Science/ Public Administration/ or a related field AND 15 years of experience in UX/UI/ CX designs/ financial services/ public sector/ digital government/, service design for regulated industries, of which 3–4 years’ experience at Management level.
Minimum Functional Requirements
User Empathy,
Agility
UX Leadership
Problem Solving,
Technical Expression of User Requirements,
Agile and Adaptable,
Curious, Customer Service,
Innovation
critical Thinking: Analysing complex problems and evaluating multiple solutions.
Communication: Clearly articulating design decisions and rationale to stakeholders.
Adaptability: Adjusting decisions based on feedback and changing requirements
Conducting User research and usability testing
Creating wireframes and prototypes using tools like Figma, Sketch, or Adobe XD.
Visualizing the user’s experience across multiple touchpoints through user journey mapping,
Designing intuitive interactions and designs
Analyzing user behaviour for usability of designs
Job Outputs:
Process
Ensure customer and user input is integrated across all business design domains.
Develop and maintain comprehensive UX and UI design systems, as well as service design standards and principles.
Establish effective connections between customer experience research and functional design implementation.
Provide strategic design leadership for digital and process-driven service initiatives with a focus on the customer perspective.
Facilitate service design sprints and co-design workshops in collaboration with internal and external stakeholders.
Support the end-to-end management of the service lifecycle, from discovery through delivery and ongoing improvement.
Governance
Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
Develop and ensure implementation of own practices to build delivery excellence, encouraging others tovprovide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Fairness and Transparency (V)
Analytical Thinking
Accountability (V)
Conceptual Ability
Fairness (V)
Honesty & Integrity (V)
Trust (V)
Respect (V)
Problem Solving and Analysis
Attention to Detail
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Technical competencies
Business Analysis
Business Knowledge
Capacity Planning
Institutional Process Analysis & Redesign
Process Auditing
Reporting
Compliance Competency
GOC Confidential
Ability
The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
This is the ability to formulate new concepts based on information gathered.
Ability to document information pertaining to information systems and or process and operational specifications.
Ability to implement internal audit functions in alignment to the organisations strategic plan and the organisations strategy for change.
Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
Knowledge
Understands a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way.
Has good general knowledge with some detailed knowledge of products/functions.
The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Business Area lead: Engineering
Division: Enterprise Design-Product&Proc
Location: Head Office
Advert Closing Date: 19 January 2026
About the Position
SARS’ BUSINESS DESIGN AND ENGINEERING Solution Design team is looking for a highly skilled results driven professional with relevant academic competence and experience in Industrial Engineering, Informatics, or Business Analysis with solid work values to join this dynamic team of seasoned professionals. The Engineering: Solution Design team analyses and designs all SARS’ manual/systems business solution requirements, leveraging the empathy definition, and incubation steps of the design thinking methodology to ensure the development of innovative solutions. The capability informs and supports Product and Process strategy during business case formulation. In addition, the capability effectively utilize data to understand current processes, identity root causes of the business problems it solves and document and model detail business processes and requirement specifications. This job requires dedicated individuals with a keen eye for detail. If you are passionate about simplifying complex business problems and have the requisite experience in conceptualising innovative business process solutions and eliciting detail business requirements, in the financial services industry, then we would like to hear from you.
This position requires ta person:
To analyse, design and lead the design of innovative multi-process/function business process
solutions across the business process management life cycle ensuring compliance with all new
and proposed legislation to achieve sustainable business results in support of the enterprise
strategy. This includes the provision of design and implementation support and conducting of
stakeholder engagement.
Job Purpose
To analyse, design and lead the design of innovative continuous process improvement and multi-process/function business process solutions across the business process management life cycle ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy. This includes the provision of design and implementation support and conducting of stakeholder engagement.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7): Industrial Engineering/ Business Analysis/ Informatics AND 8-10 years’ experience in Process Engineering or Business analysis or in a similar environment, of which 3-4 years must be at operational specialist level?
OR
Senior Certificate (NQF 4) AND 15 year’s experience in Process Engineering or Business analysis or in a similar environment, of which 3-4 years must be at operational specialist level?
Job Outputs:
Process
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Execute specialist input through investigation &opportunities within the product process including risk concern.
Analyse and review legislative changes and practically translate these pieces of legislation for scoping consumption.
Provide process solution support to institutionalise process initiatives .
Design, model and document Process Solutions Specifications.
Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Apply processes to improve data validation across service delivery systems in line with operational targets.
Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
Fairness and Transparency (V)
Analytical Thinking
Accountability (V)
Conceptual Ability
Fairness (V)
Honesty & Integrity (V)
Trust (V)
Respect (V)
Problem Solving and Analysis
Attention to Detail
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Technical competencies
Business Analysis
Business Knowledge
Capacity Planning
Institutional Process Analysis & Redesign
Process Auditing
Reporting
Compliance Competency
GOC Confidential
Ability
The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
This is the ability to formulate new concepts based on information gathered.
Ability to document information pertaining to information systems and or process and operational specifications.
Ability to implement internal audit functions in alignment to the organisations strategic plan and the organisations strategy for change.
Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
Knowledge
Understands a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way.
Has good general knowledge with some detailed knowledge of products/functions.
The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Senior Manager: Policy & Procedure
Division: Enterprise Design-Product&Proc
Location: Head Office
Advert Closing Date: 19 January 2026
About the Position
SARS’ BUSINESS DESIGN AND ENGINEERING Policy and Procedure team is is looking for a highly skilled results driven professional with relevant academic competence and experience with solid work values to join this dynamic team of seasoned professionals within the Policy and Procedure space. This team of seasoned professionals develops policies, procedures, standards and guidelines. We believe that your skills, commitment and dedication will add value and make a difference to the organisation and country.
Job Purpose
To provide expertise, advice and support in practice, formulation and associated best practice improvement tactics, by ensuring that complex operational policy and standard operating procedures on a national level, are in line with international conventions and agreements, quality management standards and best practices, in order to enable tactical translation and operational implementation in Tax, Customs and/or Excise.
Education and Experience
Minimum Qualification & Experience Required
Bachelor’s Degree / Advanced Diploma (NQF 7) in law, economics or taxation AND 8-10 years’ experience, governance, policy analysis or similar, of which 3-4 years ideally at operational specialist level.
OR
Senior Certificate (NQF 4) AND 15 years related experience in Tax, Customs and/or Excise, governance, policy analysis or similar, of which 3-4 years at operational specialist level.
Job Outputs:
Process
Develop policies, procedures, standards and guidelines within Tax, Customs and/or Excise.
Administer and interpret legislation and provide specialist advice in the area of speciality, which is Tax, Customs and/or Excise.
Translate top down policy in relation to Tax, Customs and/or Excise and communicate impact to relevant stakeholders.
Optimise the operational environment through research and application of best practices and ensure alignment to the overall infrastructure strategy.
Evaluate policy and standard operating procedure proposals within the broader framework of SARS goals and in conjunction with all relevant role players.
Apply judgment within policy and procedures to support and meet business needs.
Analyse and make recommendations about improvements to specialist systems, procedures and Tax, Customs and/or Excise practice.
Contribute to the optimum utilisation of organisational resources, advising on effective planning and development of Tax, Customs and/or Excise resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to problems in practices.
Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact and use such to develop best fit alternatives and best practice implementation solutions.
Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Develop and implement research methodologies and techniques which enable monitoring and reporting of research and analytical activities.
Governance
Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in Enforcement processes.
Finance
Implement and monitor financial control, management of costs and corporate governance.
Client
Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisational knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Attention to Detail
Accountability
Analytical Thinking
Commitment to Continuous Learning
Conceptual Thinking
Developing Others
Integrity
Trust
Fairness and Transparency
Problem Solving Analysis and Judgement
Organisational Awareness
Technical competencies
Business Knowledge
Data Collection and Analysis
Policy Analysis
Governance, Ethics and Values
Risk Compliance
Functional Policies and Procedures
Reporting
Reporting Interpretation
Compliance Competency
GOC Confidentiality
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to : Portfolio Manager / Senior Project Manager: EPMO Infrastructure
Division : Strategy Enablement and Modernisation: EPMO
Location: Head Office Pretoria
Advert Closing Date: : 16 January 2026
About the Position
An exciting position is open in the Strategy Enablement and Modernisation division at the South African Revenue Service’s Enterprise Project Management Office. The role supports project managers with administrative tasks across enterprise-wide and built-infrastructure projects.
The applicant will participate in the daily execution of assigned projects and provide support to project managers by supervising administrative functions, maintaining comprehensive project records, coordinating action items, preparing reports, communicating effectively with stakeholders, facilitating meetings and workshops, and ensuring that deliverables are met according to established baseline plans.
Job Purpose
This role supports Senior Project Managers and Portfolio Managers by executing tasks in line with project plans. Key duties include organizing and maintaining project documents, managing administrative communications, and applying PFMA procedures to project budgets and spending—all intended to ensure customer expectations are met. Additionally, the role requires adherence to Treasury Regulations as well as compliance with relevant Built Environment statutes to ensure all financial and legal obligations within projects are properly managed.
Education and Experience
Minimum Qualification & Experience Required
National Diploma or Advanced Certificate (NQF 6) in Management, Administration, or Project Management, along with 2 to 3 years of experience working in a project management environment, of which 1 to 2 years is at the knowledge worker level.
ALTERNATIVE #
Senior Certificate (NQF 4) AND 5 years’ experience in administration/coordination in a Project Management environment, of which 1 to 2 years is at the knowledge worker level.
Job Outputs:
Process
Ensure correspondence and information received from external and internal sources is verified and receive the necessary attention.
Monitor and report on progress, relevant issues and risks impacting deliverables and take corrective action where necessary.
Coordinate implementation of plans and initiatives in area of accountability.
Prepare records of project activities and ensure the timely processing and delivery of required materials.
Apply the PMO methodologies for projects ensuring that inputs and deliverables are timeous and up to specified standards.
Develop a short-term delivery plan, and plan unit’s activities to ensure that agreed standards and objectives are met.
Build and maintain relationships with clients and internal and external stakeholders that promote integrated service delivery.
Coordinate and assist with the implementation of the project, ensuring delivery of all documentation within the scope of the project.
Assist with detailed project plans, schedules, and budgets.
Ensure that all project information is correctly saved on the electronic project management repository according to Project Management Methodology.
Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements as a result of the change.
Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Ensure that all administrative tasks are performed in strict adherence to the EPMO methodology and relevant policies, maintaining compliance throughout all phases of the project.
Regularly review processes to confirm alignment with established standards and promptly address any deviations to uphold the integrity of project administration.
Assist the Project managers with the facilitation of the Finance and Procurement processes via organisational systems
Deliver ad hoc support as determined necessary by line management
Governance
Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Participate in relevant customer / stakeholder forums.
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
Fairness and Transparency
Analytical Thinking
Accountability
Conceptual Ability
Honesty and Integrity
Trust
Respect
Honesty and Integrity
Problem Solving and Analysis
Stakeholder Engagement and Management
Attention to Detail
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Technical competencies
Functional Policies and Procedures
Reporting
Business Knowledge
Efficiency improvement
Written Communication
Verbal Communication
Project Administration Skills
Project Financial Control and Reporting
Conflict Resolution
Good coordination
Compliance Competency
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
SARS’ Process Design and Engineering division is seeking a dynamic, results-driven professional to join its Engineering Design team. This role is ideal for a highly skilled individual with a strong academic and practical background in Industrial Engineering, Informatics, or Business Analysis, and a passion for customer-centric innovation. The Engineering: Process Design team analyses and designs all SARS’ manual/systems business solution requirements, leveraging desired customer experience as part of the design thinking methodology to ensure the development of innovative solutions. The team effectively utilizes data to understand current processes, identify root causes of business problems, and document and model detailed business processes and requirement specifications.
This position requires dedicated individuals with a keen eye for detail and a passion for designing for ultimate customer experience. We seek professionals with demonstrated experience in business process design and CX/UX design within the financial services or public sector. Candidates should possess strong leadership capabilities with a proven track record of managing highly technical teams and delivering complex projects. Proficiency in tools and techniques for business analysis, process re-engineering, user research, journey mapping, wireframing, and prototyping is essential. Excellent analytical, communication, and stakeholder engagement skills are required. Successful candidates should be passionate about simplifying complexity and delivering impactful, user-centred solutions.
Job Purpose
To lead innovation and manage business process-reengineering and the design of high complexity multi-faceted customer centric business process solutions across the business process management life cycle as an integral part of providing enterprise solutions to business, as well as providing insight and ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy, including influencing legislation.
Education and Experience
Minimum Qualification & Experience Required
Honours / Postgraduate Diploma / Masters Industrial Engineering, / Business Analysis or equivalent (NQF 8) AND 10-12 years’ experience in a similar environment, of which 3-4 years at management level.
OR
Relevant Bachelor’s Degree / Advanced Diploma / Human-Computer Interaction (HCI), Computer Science (NQF 7) AND 15 years related experience in similar environment, of which 3-4 years at management level.
Job Outputs:
Process
Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions.
Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
Use the insights gained through integrated business reports to measure success & realign tactical strategy development objectives appropriately.
Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
Manage multiple internal Executive stakeholders and external industry leaders/innovators.
Manage the design of multilayer solutions (strategy to lowest level detail) to complex enterprise problems.
Manage complex and integrated multifunctional analysis of complex problems.
Provide inputs into the enterprise strategy and translate into innovative ideas / solutions to solve complex enterprise focus areas / problems.
Provide periodic revised legislative impact reports to give insight to Business, in order to prioritise strategic and short-term initiatives and utilise to realign App plan.
Do impact analysis against business processes and provide insight to business in order to make informed decisions.
Assess the impact of all new and proposed legislation on SARS business operations and help to define project scope.
Simplify and convey complex problems/ concepts (of technical and legal nature).
Partner with next level managers & specialists in process design and compliance to promote organisational policy & related integration requirements.
Report regularly on the scope and detail of development and provide advice on the scope and impact of changes.
Governance
Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
Manage and or advise on the translation and application of policy in a specific functional area.
People
Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised areas.
Plan & develop enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Behavioural competencies
Developing Others
Fairness and Transparency (V)
Accountability (V)
Conceptual Competence
Conceptual Thinking
Championing the Mandate
Influencing Others
Mobilising Teams
Driving for Excellence
Leveraging Diversity
Accurate understanding
Honesty and Integrity (V)
Trust (V)
Respect (V)
Problem Solving and Analysis
Building Sustainability
Technical competencies
Reporting and Interpretation
Risk & Compliance
Quality Management
Business Acumen
Continuous Process Improvement
Decisiveness
Documenting
Effective Business Communication
Functional Policies and Procedures
Institutional Process Analysis& Redesign
Managerial Budgeting
Planning, Management and Measurement
Problem Analysis and Judgement
Process Auditing (Policy & Procedure)
Strategic Planning
Tax Knowledge
Compliance Competency
GOC Secret
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Head: Process Design and Engineering
Division: Enterprise Design-Product&Proc
Location: Head Office, Pretoria
Advert Closing Date: 19 January 2026
About the Position
Shape, design, and guide customer and user experience strategies to solve complex problems.
Lead the development of complex, multifaceted business process solutions.
Ensure that SARS’ services are structured according to the needs, expectations, and behaviours of both customers and employees.
Provide thought leadership in embedding user- and human-centred design principles throughout the organization.
Drive user research and innovation initiatives to create impactful, user-focused experiences that contribute to business growth.
Translate consolidated feedback and insights into strategic design solutions that enhance service delivery, improve accessibility, and encourage voluntary compliance.
Operate at a strategic level, influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects to deliver consistent, intuitive, and seamless experiences across all customer and employee interactions.
Lead multidisciplinary design and engineering teams
Job Purpose
To guide innovation and manage continuous process improvement and the design of complex multi-faceted business process solutions across the business process management life cycle as an integral part of providing enterprise solutions to business, providing insight and ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy.
.
Education and Experience
Minimum Qualification & Experience Required
Honors degree (NQF 8) in UX Design/ HCI/ Computer Science/ Public Administration or a related field AND 10+ years’ experience in UX/UI/ CX designs/ financial services/ public sector/ digital government/ service design for regulated industries or in a similar environment, of which 3–4 years at management level?
OR
Bachelor’s degree/ Advanced Diploma (NQF 7) in UX Design/ HCI/ Computer Science/ Public Administration or a related field AND 12+ years’ experience in UX/UI/ CX designs/ financial services/ public sector/ digital government/ service design for regulated industries or in a similar environment, of which 3–4 years’ experience at management level?
Minimum Functional Requirements
User Empathy,
Agility
UX Leadership
Problem Solving,
Technical Expression of User Requirements,
Agile and Adaptable,
Curious, Customer Service,
Innovation
critical Thinking: Analysing complex problems and evaluating multiple solutions.
Communication: Clearly articulating design decisions and rationale to stakeholders.
Adaptability: Adjusting decisions based on feedback and changing requirements
Job Outputs:
Process
Ensure customer and user input is integrated across all business design domains.
Develop and maintain comprehensive UX and UI design systems, as well as service design standards and principles.
Establish effective connections between customer experience research and functional design implementation.
Provide strategic design leadership for digital and process-driven service initiatives with a focus on the customer perspective.
Facilitate service design sprints and co-design workshops in collaboration with internal and external stakeholders.
Support the end-to-end management of the service lifecycle, from discovery through delivery and ongoing improvement.
Governance
Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Fairness and Transparency (V)
Analytical Thinking
Accountability (V)
Conceptual Ability
Fairness (V)
Honesty & Integrity (V)
Trust (V)
Respect (V)
Problem Solving and Analysis
Attention to Detail
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Technical competencies
Business Analysis
Business Knowledge
Capacity Planning
Institutional Process Analysis & Redesign
Process Auditing
Reporting
Conducting User research and usability testing
Creating wireframes and prototypes using tools like Figma, Sketch, or Adobe XD.
Visualizing the user’s experience across multiple touchpoints through user journey mapping,
Designing intuitive interactions and designs
Analysing user behaviour for usability of designs
Compliance Competency
GOC Confidential
Ability
The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
This is the ability to formulate new concepts based on information gathered.
Ability to document information pertaining to information systems and or process and operational specifications.
Ability to implement internal audit functions in alignment to the organisations strategic plan and the organisations strategy for change.
Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
Knowledge
Understands a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way.
Has good general knowledge with some detailed knowledge of products/functions.
The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Job Title: Specialist: Data Analytics – PDE (Modernisation)
Position Reports to: Senior Manager: Engineering
Division: Process Design and Engineering
Location: Pretoria, Head Office
Advert Closing Date: 19 January 2026
About the Position
We are committed to harnessing the power of data to drive innovation and deliver exceptional results. If you are passionate about data, cloud technologies, and creating impactful visualizations, we want you on our team.
You will utilize your expertise in data analytics to analyse complex datasets, develop and maintain Power BI dashboards, and collaborate with cross-functional teams to understand data needs and deliver solutions.
We are looking for someone with proven experience in data analytics and data engineering, proficiency in Power BI, strong SQL skills, and excellent problem-solving abilities. As a team player with strong communication skills, you will thrive in our dynamic and innovative environment.
Job Purpose
Lead the planning, design, and modernisation of existing products and processes to establish an advanced platform seamlessly integrated with data science and artificial intelligence, with the aim of strengthening employee performance, optimising operational efficiency, and enhancing the taxpayer experience through a customer-centric approach
Minimum Qualification & Experience Required
Education and Experience
Bachelor’s Degree / Advanced Diploma (NQF 7) in Data Analytics, Data Engineering, Data Science or Statistics with 8 – 10 years’ experience in a data analysis environment, of which 3 – 4 years at a junior specialist level.
OR
Senior Certificate (NQF 4) with 15 years’ experience in Data Analytics, Data Engineering, Data Science or Statistics environment, of which 3 – 4 years at a junior specialist level
Minimum Functional Requirements
Intermediate (practical application) Data warehouse knowledge.
Intermediate (practical application) Programming Skills – i.e. SQL, and/or Python, R, etc.
Be proficient in the application of:
Basic Data Migration such as SSIS
Basic Data Visualization in Microsoft Power BI & Microsoft Fabric
Business Intelligence Methodologies
Database Knowledge
Microsoft skills (Proficient in)– i.e. Excel, Word, PowerPoint, etc.
Deep experiential knowledge and understanding of statistical and mathematic analysis
Job Outputs:
Process
Acquire data from primary or secondary data sources and maintaining databases, applying the knowledge of data extraction, transformation and business modelling.
Constantly monitor the integrity and quality of business data and processes to identify deficiencies and facilitate process improvements.
Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation for resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure effective tactical implementation.
Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined risks and problems in practices.
Integrate business information, compare, analyse and produce reports to eliminate discrepancies and inconsistencies for better decision-making purposes.
Ensure the availability of existing data analytics solutions (like reports, dashboards, spreadsheets, data marts, info cubes etc.) by maintaining them as well as implementing optimisation strategies where shortcomings exist.
Enhance goal attainment by implementing tactical strategies and refining practices, processes, and systems throughout the internal value chain.
Plan for value-added, continuous practice and system improvements to deliver on objectives to enable tactical implementation and operational excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
To design, develop and test complex / advance data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
Research and support workable recommendations/solutions that meet business needs through information analysis.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
To perform complex / advance business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
To assist in the filtering and “cleaning” of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
Conducts analysis, summarizes key findings and trends, and produces data sheets, graphics and presentations.
Analyses data, creates summary reporting, and performs analysis to support the decision making of research, senior management, member companies and internal departments.
Governance
Develop and/or align governance and compliance policies for own practice areas to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Expertise in Context
Design Thinking
Lean Thinking
Accountability
Adaptability
Analytical Thinking
Attention to Detail
Commitment to continuous learning
Honesty and Integrity
Fairness and Transparency
Organisational Awareness
Problem Solving and Analysis
Respect
Trust
Technical competencies
Data Governance
Business Knowledge
Data Collection and Analysis
Data Integrity
Efficiency Improvement
Functional Policies and Procedures
Information Management
Knowledge Management
Reporting
Statistical and Mathematical Analysis
Planning and Organising
Reporting
System Thinking
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Business Area lead: Engineering
Division: Enterprise Design-Product&Proc
Location: Head Office
Advert Closing Date: 19 January 2026
About the Position
Shape, design, and guide customer and user experience strategies to solve complex problems, by creating a seamless user experience.
Combine design thinking with technical skills to build intuitive user centred products.
Create impactful user experiences.
Drive user satisfaction and engagement.
Collaborate on design with the engineering teams. And all relevant stakeholders.
Ensure that SARS’ services are structured according to the needs, expectations, and behaviours of both customers and employees.
Drive user research and innovation initiatives to create impactful, user-focused experiences that contribute to business growth.
Translate consolidated feedback and insights into design solutions that enhance service delivery, improve accessibility, and encourage voluntary compliance.
Influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects to deliver consistent, intuitive, and seamless experiences across all customer and employee interactions.
Lead design and engineering teams.
Job Purpose
To analyse, design and lead the design of innovative continuous process improvement and multi-process/function business process solutions across the business process management life cycle ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy. This includes the provision of design and implementation support and conducting of stakeholder engagement
Education and Experience
Minimum Qualification & Experience Required
Bachelor’s degree/ Advanced Diploma (NQF 7) in UX Design/ HCI/ Computer Science/ Public Administration/ or a related field AND 8+ years of experience in UX/UI or CX designs or financial services or public sector or digital government or service design for regulated industries, of which 3–4 years at operational specialist level.
OR
Senior Certificate (NQF 4) AND 15 years of experience in UX/UI or CX designs or financial services or public sector or digital government or service design for regulated industries, of which 3–4 years at operational specialist level.
Minimum Functional Requirements
User Empathy,
Agility
UX Leadership
Problem Solving,
Technical Expression of User Requirements,
Agile and Adaptable,
Curious, Customer Service,
Innovation
critical Thinking: Analyzing complex problems and evaluating multiple solutions.
Communication: Clearly articulating design decisions and rationale to stakeholders.
Adaptability: Adjusting decisions based on feedback and changing requirements.
Conducting User research and usability testing
Creating wireframes and prototypes using tools like Figma, Sketch, or Adobe XD.
Visualizing the user’s experience across multiple touchpoints through user journey mapping,
Designing intuitive interactions and designs
Analyzing user behaviour for usability of designs
Job Outputs:
Process
Research and understand the user and gather insights.
Define the problem statement and goals.
Design using wireframes and protypes.
Ensure customer and user input is integrated across all business design domains.
Develop and maintain comprehensive UX and UI design systems, as well as service design standards and principles.
Establish effective connections between customer experience research and functional design implementation.
Provide for digital and process-driven service initiatives with a focus on the customer perspective.
Facilitate service design sprints and co-design workshops in collaboration with internal and external stakeholders.
Support the end-to-end management of the service lifecycle, from discovery through delivery and ongoing improvement.
Governance
Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Fairness and Transparency (V)
Analytical Thinking
Accountability (V)
Conceptual Ability
Fairness (V)
Honesty & Integrity (V)
Trust (V)
Respect (V)
Problem Solving and Analysis
Attention to Detail
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Technical competencies
Business Analysis
Business Knowledge
Capacity Planning
Institutional Process Analysis & Redesign
Process Auditing
Reporting
Compliance Competency
GOC Confidential
Ability
The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
This is the ability to formulate new concepts based on information gathered.
Ability to document information pertaining to information systems and or process and operational specifications.
Ability to implement internal audit functions in alignment to the organisations strategic plan and the organisations strategy for change.
Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
Knowledge
Understands a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way.
Has good general knowledge with some detailed knowledge of products/functions.
The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Senior Manager: Policy & Procedure
Division: Enterprise Design-Product&Proc
Location: Head Office
Advert Closing Date: 19 January 2026
About the Position
SARS’ BUSINESS DESIGN AND ENGINEERING Policy and Procedure team is is looking for a highly skilled results driven professional with relevant academic competence and experience with solid work values to join this dynamic team of seasoned professionals within the Policy and Procedure space. This team of seasoned professionals develops policies, procedures, standards and guidelines. We believe that your skills, commitment and dedication will add value and make a difference to the organisation and country.
Job Purpose
To provide expertise, advice and support in practice, formulation and associated best practice improvement tactics, by ensuring that complex operational policy and standard operating procedures on a national level, are in line with international conventions and agreements, quality management standards and best practices, in order to enable tactical translation and operational implementation in Tax, Customs and/or Excise.
Education and Experience
Minimum Qualification & Experience Required
Bachelor’s Degree / Advanced Diploma (NQF 7) in law, economics or taxation AND 8-10 years’ experience, governance, policy analysis or similar, of which 3-4 years at operational specialist level.
OR
Senior Certificate (NQF 4) AND 15 years related experience in Tax, Customs and/or Excise, governance, policy analysis or similar, of which 3-4 years at operational specialist level.
Job Outputs:
Process
Develop policies, procedures, standards and guidelines within Tax, Customs and/or Excise.
Administer and interpret legislation and provide specialist advice in the area of speciality, which is Tax, Customs and/or Excise.
Translate top down policy in relation to Tax, Customs and/or Excise and communicate impact to relevant stakeholders.
Optimise the operational environment through research and application of best practices and ensure alignment to the overall infrastructure strategy.
Evaluate policy and standard operating procedure proposals within the broader framework of SARS goals and in conjunction with all relevant role players.
Apply judgment within policy and procedures to support and meet business needs.
Analyse and make recommendations about improvements to specialist systems, procedures and Tax, Customs and/or Excise practice.
Contribute to the optimum utilisation of organisational resources, advising on effective planning and development of Tax, Customs and/or Excise resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to problems in practices.
Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact and use such to develop best fit alternatives and best practice implementation solutions.
Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Develop and implement research methodologies and techniques which enable monitoring and reporting of research and analytical activities.
Governance
Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in Enforcement processes.
Finance
Implement and monitor financial control, management of costs and corporate governance.
Client
Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisational knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Attention to Detail
Accountability
Analytical Thinking
Commitment to Continuous Learning
Conceptual Thinking
Developing Others
Integrity
Trust
Fairness and Transparency
Problem Solving Analysis and Judgement
Organisational Awareness
Technical competencies
Business Knowledge
Data Collection and Analysis
Policy Analysis
Governance, Ethics and Values
Risk Compliance
Functional Policies and Procedures
Reporting
Reporting Interpretation
Compliance Competency
GOC Confidentiality
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Position Reports to: Business Area lead: Engineering
Division: Enterprise Design-Product&Proc
Location: Head Office m
Advert Closing Date: 19 January 2026
About the Position
SARS’ PROCESS DESIGN AND ENGINEERING – Solution Design team is looking for a highly skilled results driven professional with relevant academic competence and experience in Industrial Engineering, Business Process Management, Informatics, or Business Analysis with solid work values to join this dynamic team of seasoned professionals. The Engineering: Solution Design team analyses and designs all SARS’ manual/systems business process solution requirements, cognizant of the desired customer experience and business efficiencies. The capability uses both quantitative and qualitative data to analyze current processes, identify root causes, and document detailed business processes and requirements.
This job requires dedicated individuals with a keen eye for details with ability to transcend functional requirements to meaningful customer experience. We’re seeking individuals with a passion for simplifying complex business challenges and proven experience in designing innovative process solutions and gathering detailed business requirements within data-driven financial services and IT environments.
Job Purpose
To analyse, design, and lead the creation of innovative multi-process/function business process solutions throughout the business process management life cycle. Ensuring the desired customer experience and compliance with all current and proposed legislation to achieve sustainable business results that support the enterprise strategy. Additionally, this includes providing design and implementation support and conducting stakeholder engagement.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7): Industrial Engineering/Business Analysis/ Informatics AND 8-10 years’ experience in Business Process Engineering and/or Business Analysis in a similar environment, of which 3-4 years must be at operational specialist level
OR
Senior Certificate (NQF 4) AND 15 year’s related experience, experience in Business Process Engineering and/or Business Analysis or in a similar environment, of which 3-4 years must be at operational specialist level
Job Outputs:
Process
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Execute specialist input through investigation &opportunities within the product process including risk concern.
Analyse and review legislative changes and practically translate these pieces of legislation for scoping consumption.
Provide process solution support to institutionalise process initiatives .
Design, model and document Process Solutions Specifications.
Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Apply processes to improve data validation across service delivery systems in line with operational targets.
Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
Fairness and Transparency (V)
Analytical Thinking
Accountability (V)
Conceptual Ability
Fairness (V)
Honesty & Integrity (V)
Trust (V)
Respect (V)
Problem Solving and Analysis
Attention to Detail
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Technical competencies
Business Analysis
Business Knowledge
Capacity Planning
Institutional Process Analysis & Redesign
Process Auditing
Reporting
Compliance Competency
GOC Confidential
Ability
The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
This is the ability to formulate new concepts based on information gathered.
Ability to document information pertaining to information systems and or process and operational specifications.
Ability to implement internal audit functions in alignment to the organisations strategic plan and the organisations strategy for change.
Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
Knowledge
Understands a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way.
Has good general knowledge with some detailed knowledge of products/functions.
The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and the country. Integrity is key to the organisation.
Job Purpose
To provide advice and guidance in the execution of audits and independently plan and conduct highly complex audits across multiple tax types, multiple periods with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) in Accounting/Tax/Audit AND 8-10 years’ Audit experience , of which 3-4 years at an operational specialist level
Alternative
Senior Certificate (NQF 4) AND 15 years experience in Tax/Audit environment, of which 3-4 years at an operational specialist level.
Minimum Functional requirements
Higher Diploma in Tax and Law Degree will be an added advantage.
Job Outputs:
Process
Analyse and make recommendations about improvements to specialist systems, procedures and associated area’s practice.
Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
To enable Investigative audit to achieve full scope audit case targets
To raise impactful/credible assessments in order to collect revenue
Detecting and deterring non-compliance and influence and enforce compliance with tax legislation by conducting effective, efficient, and quality audits
Conduct audits (plan, execute, finalize) of a high standard in which policies, standards, procedures, and legislation were correctly applied
Timely completion of audits and disputes aligned to the SARS service charter
Assist in the debt collection by providing information to ensure efficient and effective collection of all cases in which additional audit assessments were raised
Develop productive relationships with team members and stakeholders to drive collective performance
Provide technical guidance and training to other team members
Identify initiatives to impact on compliance levels and refer to Case selection
Identify changes required to legislation to close loopholes
Governance
Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
Finance
Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
Accountability
Analytical Thinking
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Drive for Results
Conceptual Thinking
Expertise in Context
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust
Technical competencies
Business Knowledge
Data Collection and Analysis
Decisiveness
Efficiency improvement
Financial Accounting
Functional Policies and Procedures
Planning and Organising
Quality Orientation
Reporting
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue and protects the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation.
Job Purpose
To be responsible for managing multiple sites and staff, development and implementation of building and infrastructure maintenance plans and provision of services. To provide business support and logistic service to the SARS business units at a standard and performance that enables the SARS business operations.
Education and Experience
B.Degree/Adv Dip / BTech in Electrical/Mechanical Engineering (NQF 7) AND 5-7 years’ experience in Facilities Management or Built Environment, of which 1 year is at a supervisory level.
ALTERNATIVE#
Senior Certificate (NQF 4) and 10 years of Facilities Management or Built Environment experience, of which 1 year is at a supervisory level.
Minimum Qualification & Experience Required
Job Outputs:
Process
Be observant and engage in possible violations of procedures and standards of conduct and escalate where necessary.
Plan, coordinate, and arrange all logistics and arrangements associated with assets between buildings and/or offices.
Identify and resolve queries and problems timeously, apply known solutions in line with the guidelines provided, and escalate unresolved problems.
Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
Develop and maintain productive working relationships with peers, SARS role players, and third parties to achieve predefined objectives.
Motivate and encourage staff to work efficiently and achieve a high standard of work as per set standards.
Report maintenance matters, including the building, premises, and any equipment located on the property, to the Maintenance Manager via the Regional FM Manager.
Identify and direct facilities-related problems to the Property Department for resolution and provide needed support to resolve them.
Develop, champion, and implement a facility management program including preventative maintenance and lifecycle requirements.
Apply sound knowledge of electrical and mechanical systems, and infrastructure, e.g. HAVC, fire and lightning protection, etc.
Ensure compliance with health and safety and environmental regulations, standards, and industry codes including local by-laws.
Manage and maintain control of projects undertaken within Corporate Real Estate in the area of responsibility.
Manage the resolution of issues and disputes arising from daily operations as it relates to landlord obligations.
Manage outsourced third-party facility management service providers brought in under contract (e.g. cleaning, pest control, landscaping, maintenance service providers, etc.).
Involve and contribute to the management of operational costs.
Responsible for reviewing and monitoring that contracted work is completed on time and according to the contracted agreements.
Develop and manage building and infrastructure maintenance services and contracts and manage life cycle maintenance programs.
Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for areas of accountability.
Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs, and standards.
Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
Implement resource plans in line with delivery and performance objectives, on budget, and in partnership with specialised areas.
Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
Ensure procedures, policies, and mandates are clearly understood and complied with.
Ensure the development, alignment, and implementation of end-to-end processes within the area of accountability for continued process improvement.
Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities.
Apply discretion and judgment to diagnose symptoms, causes, and effects and to make decisions to overcome problems and provide solutions.
Frequently report on the progress of the unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
Governance
Ensure that completed work adheres to relevant policies, procedures, governance, and legislative requirements and report on deviations & discrepancies.
Understand and implement governance control processes and role segregation requirements in the area of accountability.
Implement risk management, governance, and compliance policies and processes to identify and manage risks and expose liabilities.
Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
People
Monitor and actively manage team performance to meet specified objectives against required targets, deadlines, and quality standards.
Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget, and in partnership with specialised areas.
Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
Finance
Manage effective cost control of the core processes in line with targeted savings.
Ensure team’s adherence to specified policies, standards & procedures to prevent & reduce wastage of financial resources & escalate associated risk.
Draw up a budget aligned to operational delivery plans and monitor and report on variances.
Implement, manage, and report on cost improvement objectives and communicate or escalate any shortfalls.
Client
Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunities for feedback & exceptional service.
Develop and implement processes that build client service delivery excellence and encourage others to provide exceptional service.
Behavioural competencies
Developing Others
Honesty and Integrity
Trust
Respect
Honesty and Integrity
Problem Solving and Analysis
Adaptability
Fairness and Transparency
Accountability
Conceptual Thinking
Championing the Mandate
Influencing Others
Mobilising Teams
Driving for Excellence
Leveraging Diversity
Accurate Understanding
Resilience
Customer Service
Building Sustainability
Technical competencies
Computer Literacy
Managerial Budgeting
Facilities Management
Project Management
Effective Business Communication
Problem Analysis and Judgement
Planning and Organising
Decisiveness
Business Acumen
SARS Systems Products
Logistic Management
Query Resolution
Compliance Competency
GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.