Discovery Vacancies

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Internship: Service Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Invest

Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.

Areas of responsibility may include but not limited to

Dealing with multiple telephonic queries from Investors brokers and franchises
Dealing with queries through to resolution
Dealing with queries focussing on client satisfaction and client retention outcomes
Accurate logging of all interactions
Achievement of product and soft skills knowledge targets
Adhere to risk and compliance requirements
Updating callers on the progress of their requests
Ensuring that callers receive service in line with Discovery Standards
Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
Accurate record keeping and quality feedback to direct line manager
Routing queries to the correct departments or teams for adequate resolution
Utilising all the Discovery systems required for all calls, queries and correspondence

Personal Attributes and Skills

The ability to work positively with people in a team environment
The ability to display respect for the views and contributions of others
Display empathy
Good listening skills
The ability to be supportive, caring and interest
The ability to consult with others and share information and expertise with others
Speak fluently
Express opinions, information and key points of a discussion clearly
Responds quickly to the needs of their callers and to the reactions and feedback of callers
The ability to deliver results and exceed customer expectations
Focus on customer needs and satisfaction
Sets high standards for quality integrated with quantity
Monitors, maintains quality and productivity
Works in a systematic, methodical and organised manner
Consistently achieves objective and goals
Adaptive to change
Patient and objective
Accepts new ideas and change initiates
Adapts interpersonal style to situational circumstances
Displays an interest in new experiences
Rapidly learns new tasks and commits information to memory quickly
Demonstrates an immediate understanding of newly presented information
Gathers comprehensive information to support decision making
Maintains a positive outlook
Focuses productively in a pressurised environment
Keeps emotions under control during difficult situations
Open to constructive feedback and learns from it
Balances work and personal life
Excellent verbal and communication skills
Self-Motivated and pro-active
Be able to prioritise work, under pressure and manage deadlines
professional at all times
A Team player
resilient
Service orientated and client centric
Results driven

Education and Experience

Matric
A minimum of 2 years Call Centre experience
A minimum of 1 years’ experience within the financial services industry
Working experience within a LISP would be advantageous
Related BComm Degree is advantageous
Computer literacy: Proficient in MS Office (essential)
Basic mathematical skills
Broker knowledge and understanding is advantageous

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Click here to apply

Internship: Servicing Administrator

About Discovery

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The Administration of transfers i.e. Section 14 & Section 50 transfers from Discovery’s platform to other Insurers/Companies

Objectives of this role

Processing of transfers out (Section 50, Section 14 ) from Discovery’s platform to other Insurers/ Companies within the set SLA’s and in accordance to legislation.

Handling telephonic and email queries from policy holders, financial advisors, franchises and other Insures/Companies

Responsibilities

Processing of Section 14 and Section 50 transfers out.
Requesting and following up on all outstanding documents with external companies, financial advisors, franchises and client’s
Dealing with queries via email and taking of inbound calls with a possibility of outbound calls also.
Dealing with escalations and ensuring that recovery on service failures are resolved timeously.
Relationship building with financial advisors and internal and external colleagues.
Monitoring of the task list to ensure all cases are within the agreed Service Level Agreements.
Assisting with testing and system implementations
Ensure that quality standards are met at all times.

Competencies

Quality orientation/attention to detail
Customer service orientation
Coping and dealing with pressure
Good communication skills (verbal and written)
Relationship building skills
Results orientation
Time management skills

Education and Experience

Matric with minimum 2 years Linked Investment Service Provider (LISP) experience.
Knowledge and understanding of Long-Term Insurance Act and Pension Fund Act on Section 50 and Section 14 transfers.
Knowledge and understanding of Retirement Products
LISP (Linked Investment Service Provider) administration experience.

Click here to apply

Internal Communications and Events Consultant

About Discovery VitalityLife

Overall Job purpose

To provide communications and event management support in South Africa (SA), for the Internal Comms and Engagement team. The role primarily supports the Internal Comms Business Partner, the Head of Employee experience and the SA Head of People, whilst also providing cross-portfolio support where required. It’s a critical role that will enable us to deliver a best-in-class employee communications, experience and wellbeing programme.

Primary Tasks:

Support the Internal Communications Business Partner as well as the SA Head of People with the following:

Events and activations:

- Driving participation in the annual Wellness Day week including flu jabs
- Organising and managing monthly wellbeing workshops (and other adhoc workshops)
- Work closely with Planning team for scheduling of frontline teams
- Organise Mental Health Champions quarterly session (invite and attendee management)
- Logistical support for in-person events (room bookings, catering, printing collateral, managing suppliers and liaising with stakeholders as required)
- On the ground support for in-person activities
- Process management for wellbeing programmes and activations

Communications support:

- Research content
- Source employee stories
- Update and edit VITL hub content
- Work with design on concepts
- Draft and edit general communications for SA community
- Weekly Digest newsletter:
  - Research content and source stories
  - Draft copy and source suitable imagery
  - Proof and edit

Support the SA Head of People, Head of Employee Experience/employee event manager with the following:

Coordinating leadership engagements events (site visits, broadcasts, roadshows):
- - Attendee and invite management
  - Room bookings
  - Venue hire
  - F&B
  - On-site logistical support
- Star Awards programme:
  - Contribute to quarterly data reports
  - Coordinating quarterly winner announcements
  - Logistical support for two-day quarterly experience (flights, attendee management), including hands-on support at the event if required.
  - Assist with the relevant invoicing cross charging
- BAU events (CSI Events, annual parties, roadshows, SLTs):
  - Attendee management
  - Printed collateral
  - Invoicing
  - Hands-on support at the events

Cross-team support (UK and SA people team):

Manage VITL mailbox and flag actions to relevant team members
Manage internal comms calendar and team activity/campaign schedule to ensure appropriate cadence in SA
Run staff competitions and sponsorship ticket drives
VITL platform BAU management (updates and site management)
Invoice management and expenses
Adobe Workfront management for design jobs
Manage merchandise / desk drop purchasing and research
Invoicing
Draft and edit BAU comms for Internal Comms Business Partner / SA Head of People
Support the SA Head of People with any ad-hoc events and travel logistics as they arise

Requirements:

Good level of secondary education + some work experience
Degree level or equivalent + 2-5 years work experience
Degree level or equivalent, possibly professional qualifications and 5 years + work experience
Significant work experience at a senior level

Essential

Confident writing skills
Excellent interpersonal skills
Strong organisational skills
Proven ability to manage multiple and varied projects and tasks simultaneously
Strong affinity with our core purpose and values; desire to drive positive change
Event experience

Desirable

Experience with different digital platforms
Experience with Photoshop/Indesign or similar design tools
Experience with SurveyMonkey or similar polling/surveying tools
Experience with Office365
Experience delivering internal events: meetings, town halls, launches etc

Click here to apply

Tax Specialist

Discovery – Group Tax

Tax Specialist

About Discovery

About Group Tax

The Group Tax Department is responsible for the Tax Strategy of Discovery. This encompasses the following functions:

Responsible for tax planning, compliance, reporting throughout the group
Provides technical advice to business to ensure compliance with existing and new legislation
Responsible for tax calculations, tax return submissions, tax accounting and reporting
Engaging with and managing relationships with SARS

Areas of responsibility may include but not limited to

Preparation/review of various tax reporting requirements for the Corporate and International Tax Function.
Assist in the preparation/review of various section 9D CFC controlled foreign company calculations
Assist in researching and advising business of corporate tax implications for various business transactions
Keep up to date with relevant Income Tax Act and Tax Administration Act guidelines
Provide training on technical corporate tax matters to business units as required.
Preparation of the Income tax and deferred tax computations of various subsidiaries in the Gorup to assist with interim and year end reporting requirements
Preparation of tax returns for various subsidiaries within the Group.
Liasing directly with auditors (internal and external)
Liase directly with external legal advisors on technical matters as appropriate.
Preparation of various reports and internal memorandums
Any other ad-hoc items to support the Group Tax Function as necessary. This may include tasks related to other taxes as well including for example international tax aspects, VAT and other indirect taxes.

Technical Skills and Knowledge

Excellent Excel knowledge
Detailed knowledge, understanding and application of South African tax legislation, including international tax related concepts.
Knowledge and understanding of IFRS

Education and Experience

Bcomm (Accounting) or CA(SA)
2-5 years experience in a tax department within a large corporate, (financial services is preferable) dealing primarily with local corporate income tax matters
Advanced postgraduate qualifications in tax (preferable).

Click here to apply

Accountant

Key purpose of the role

The Group Accountant will be responsible for the consolidation of monthly and annual financial reporting function in Discovery and all associated processes.

Areas of responsibility

Assist with producing monthly consolidated management accounts, which include the Group Income statement, Statement of Financial Position, Statement of Other Comprehensive Income, Statement of Changes in Equity, Cash flow statement as well as the preparation of segmental information. This responsibility includes the review of foreign subsidiary translations and all consolidation entries to be processed to produce IFRS compliant results.
Produce a consolidated view of the Group budget and forecast for presentation at Group Exco and Discovery Limited Board.
Assist with preparing financial results for Discovery Limited Board meetings
Produce the Interim Results and Annual Financial Statements (AFS) for Discovery Limited Group, as well as various other external reports
Provide financial information to the Group Risk team to assist reporting of Solvency and Embedded Value
Assist with ad hoc queries received from the External Reporting and Investor Relations team
Liaising with internal and external auditors
Assisting with the administration of the accounting system (Sage) and reporting tool (OneStream) for the Discovery Group as and when required.
Assist with ad hoc finance queries from business areas.
Assist with preparation and review of SENS announcements relating to financial results.

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