ANEW Hotel – North West Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Receptionist (North West, Rustenburg)

ANEW Resort Hunters Rest is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in North West, Rustenburg.

Role Purpose

Create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism

• Execute efficient check-in/check-out procedures

• Enroll guests in ANEW Rewards program

• Handle reservations and guest inquiries

• Manage special requests and VIP arrangements

• Resolve guest concerns promptly

• Coordinate with other departments for guest needs

• Ensure guest profiles are merged and maintained

• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS

• Manage room allocations and availability

• Handle guest folios and billing

• Maintain accurate and detailed guest records

• Coordinate with housekeeping on room status

• Manage keys and access cards securely

Financial Management

• Process payments accurately

• Balance payments

• Handle billing documentation

• Manage company accounts

• Reconcile daily transactions

Communication

• Answer calls within three rings

• Relay messages accurately

• Update departmental communications

• Coordinate with all departments

• Maintain guest privacy

Required Skills

• Guest and customer service excellence

• Opera PMS proficiency

• Clear communication

• Problem-solving ability

• Financial accuracy

• Professional appearance

• Time management and ability to multitask

• Health and safety compliance

• Security awareness

Performance Metrics

• Guest satisfaction scores

• Check-in/out efficiency

• Payment accuracy

• Call handling speed

• Guest complaint resolution

• Revenue Generation

• ANEW Reward sign-ups

Click here to apply

Bartender (North-West, Rustenburg)

ANEW Resort Hunters Rest is looking for a confident Barman, that will assist in taking orders, to serve beverages to guests. Create a good first impression, exceeding customer expectations through efficient delivering and friendly service with great attitude, with good knowledge of the bar menu, creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in North-West, Rustenburg.

Role Purpose

Create exceptional beverage experiences while ensuring efficient bar operations and inventory management.

Key Responsibilities

Guest Service

• Welcome guests warmly

• Demonstrate beverage expertise

• Make informed recommendations

• Create specialty cocktails

• Monitor guest satisfaction

• Practice responsible service

• Verify legal drinking age

• Handle special requests

Bar Operations

• Mix drinks to standard recipes

• Maintain clean, organized bar

• Sanitize equipment daily

• Monitor ice quality

• Stock bar supplies

• Clean glassware

• Follow safety protocols

• Coordinate with service team

Financial Management

• Process accurate billing in Simphony

• Record bar covers correctly

• Conduct regular stock takes

• Monitor par levels

• Report discrepancies

• Follow requisition procedures

• Control wastage

Inventory Control

• Monitor stock levels

• Check product quality

• Track expiry dates

• Maintain par levels

• Process requisitions

• Secure storage areas

• Report variances

• Participate in counts

Required Skills

• Beverage service expertise

• Alcohol and Beverage Knowledge

• Cocktail and Beverage preparation

• Mixology and Drink presentation

• Guest service excellence

• Inventory and POS management

• Team collaboration and communication skills

• Speed and Efficiency

• Health and Safety Compliance

Performance Metrics

• Guest satisfaction

• Average check value

• Stock accuracy

• Service timing

• Station cleanliness

• Upselling success

Click here to apply

Assistant General Manager (North-West, Rustenburg)

ANEW Resort Hunters Rest is looking for a dynamic Assistant General Manager to join our growing team at our cherished resort in North-West, Rustenburg. Our group prides itself on offering excellent customer service and always looks for an opportunity to be uniquely different. If you are interested in joining our rapidly growing hotel group, please apply.

The successful candidate will be based in North West, Rustenburg.

Reports to: General Manager

Strategic Purpose

Support hotel operations and General Manager to ensure exceptional guest experiences, team performance, and business results while implementing strategic initiatives.

Key Responsibilities

Operational Leadership
Implement strategies
Coordinate departments
Monitor standards
Direct daily operations
Ensure service quality
Support GM initiatives
Drive efficiency
Handle escalations

Business Management
Support budget goals
Monitor performance
Track KPIs
Control costs
Optimize revenue
Review reports
Analyse trends
Implement controls

Guest Experience
Ensure satisfaction
Resolve issues
Maintain standards
Monitor feedback
Direct improvements
Support recovery
Build loyalty
Lead service excellence

Team Development
Support department heads
Monitor performance
Guide training
Implement programs
Foster engagement
Drive standards
Build capabilities
Ensure compliance

Administration
Manage documentation
Monitor compliance
Support reporting
Track metrics
Maintain records
Follow procedures
Direct systems
Ensure accuracy

Required Skills
Operations expertise
Leadership and Team Management ability
Financial and Budgeting acumen
Guest Relations and Customer focus
Team development
Problem-solving and Decision Making
Communication and Interpersonal skills
Industry knowledge
Health and Safety Compliance
Sales and Marketing focused
Time Management and Multitasking
Technology and Software Proficiency

Performance Metrics
Operational targets
Guest satisfaction
Team performance
Cost control
Revenue goals
Quality standards
Compliance metrics
Project completion

Click here to apply

Executive Housekeeper (North-West, Rustenburg)

Strategic Purpose

ANEW Resort Hunters Rest is looking for an Executive Housekeeper to lead ANEW Hotel’s housekeeping operations to deliver exceptional cleanliness standards and guest experiences through effective vendor management, quality control, and operational excellence.

Core Responsibilities

Vendor Management & Quality Control

• Oversee LivClean’s performance and contract compliance

• Conduct regular quality audits and inspections

• Establish and maintain cleanliness standards

• Monitor service level agreements

• Ensure proper staffing levels and deployment

• Manage contractor communication and feedback

Operational Excellence

• Manage room readiness and turnover processes

• Coordinate with Front Office on room status

• Oversee public area cleaning standards

• Manage linen and amenity inventory

• Implement deep cleaning programs

• Monitor preventative maintenance needs

• Maintain security of master keys and access cards

Guest Experience

• Ensure consistent room presentation standards

• Handle guest feedback and service recovery

• Coordinate special requests and VIP preparations

• Monitor guest satisfaction metrics

• Implement service improvements

• Maintain high cleanliness standards

Financial Management

• Control departmental expenses within budgets

• Manage inventory and par levels

• Monitor contract costs and performance

• Track laundry revenue

• Conduct regular stock takes

• Implement cost-saving initiatives

Compliance & Safety

• Ensure health and safety compliance

• Maintain chemical safety standards

• Monitor proper equipment usage

• Conduct safety training

• Manage emergency procedures

• Oversee evacuation protocols

Required Skills

• Housekeeping management experience

• Cleaning and sanitizing expert

• Time management and efficiency

• Laundry and linen care

• Guest privacy and discretion

• Health and safety compliance

• Physical stamina and Endurance

• Teamwork and communication

• Problem solving and adaptability

• Hotel amenities knowledge

• Vendor management expertise

• Strong quality control background

• Financial management ability

• Guest service focus

Performance Metrics

• Guest satisfaction scores

• Quality audit results

• Budget management

• Room readiness metrics

• Inventory control

• Safety compliance

Click here to apply

We wish you all the best with your applications