Post Title Flow centric data capturer/ Intake Officer : Component XX Provincial Office
Location XX Province
Post Reports To: Senior Legal Services Officer and the Human Rights Advocacy and
Research Officer (dual reporting)
Job Purpose
Brief statement outlining the overall purpose/reason for existence of the post (one or two sentences).
To ensure the proper and effective recording of all information/data in the provincial office and to
assist the provincial office with the compilation of reports.
Key Performance Areas (KPA)
1.1 Capture new complaints on the flow-centric system and update
the complaints thereof.
1.2 Capture all “once-off” enquiries on the flow-centric system
1.2 Manage and monitor complaints on the flow-centric system and
ensures that the Senior Legal Officer and Provincial Manager
are made aware of these.
1.3 Ensure that information entered onto the system is statistically
accurate.
1.4 Manage the complaints as and when is required to do so and
also assist in terms of filing complaints.
1.5 Communicate with complainants in terms of any outstanding
information required for purposes of flow-centric data capturing
and encourage better usage of the system by the provincial LSP
staff.
1.6 Capture all statistical information with regards to human rights
advocacy and awareness raising interventions e.g. number of
workshops conducted etc.
Ensure that proper and effective mechanisms are in place to enable the provincial office to
access information/ data at any time
2.1 Manage and maintain effective mechanisms for recording of all
information/data that would ensure easy accessibility, especially
so in the event that the electronic system/s may not be
working.
2.2 Ensure that all information recorded (manually) is accurate.
2.3 To put in place mechanisms for the recording of
information/data that the Flow-centric system may not
necessarily make provision for
Key Responsibilities
Documentation and Reporting
3.1 Provide relevant information/ data from the system (and/or
other recording mechanism) upon request
3.2 Assist with statistical analysis of the provinces complaints
management and handling as well as with the provinces
advocacy and awareness raising interventions
3.3 Collate and submit reports on precedents of findings in the
province (listing the type of matter dealt with and providing a
summary of the outcome of the case)
3.4 Under the guidance of the PM, SLO and HRAO, assist with the
compilation of regular statistical and analytical/substantive
reports on cases and advocacy work
3.5 Provide administrative assistance to the administrative clerk and
the rest of the provincial office to ensure effective and efficient
records and information management.
3.6 To assist with the management and diarizing of files.
Inherent requirements of the Post
Skills/ Knowledge/ Behaviour:
Key competencies
Knowledge and education
Experience
Intake Officer: KwaZulu-Natal Provincial Office – DPSA Level 08- permanent position (Internal and External Advert)
Salary: A basic salary of R397 116.00 per annum.
Kindly submit a one-page cover letter, ID copy and your CV to recruitment@sahrc.org.za by 15h00 on Friday 16th January 2026. Please note that candidates may be required to undergo competency assessments and subject themselves to security clearance procedures. Only shortlisted candidates will be invited for interviews.
The Commission reserves the right not to make this appointment. The appointment in the above-mentioned positions will be done in line with the Commission’s Employment Equity plan. The Commission welcomes applicants with disabilities. If you do not hear from us within three months from the closing date, please consider your application to be unsuccessful.
We wish you all the best with your applications
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