Hollywood Bets Vacancies

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To apply, click on the link at the end of the posts and all the best with your applications

Product Specialist

Skill Set

Reporting
Communication
Strategic Thinking

Responsibilities

•Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions
•Provide overall leadership and direction in the development of betting platforms
•Identifying new innovations and assessment of Competitors
•Develop and drive software development project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress and coordinating actions
•Ensure enhancement of the Mobisite, Website, Syx, refer a Friend, TUV and other Company products and improving the functionality for the end users of these applications.
•Evaluate consumer understanding and insights- Consumer experience with the Brand and possible enhancements where required
•Competitor analysis reporting
•Project lead all product testing before releasing to live environment
•Market awareness and strong Relationship Management abilities
•Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query
•Any other ad hoc duties that might be required
•Communicating with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
•Assist and advise the developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
•Conduct and supervise group testing of complete applications and software.
•Identifying and eliminating the factors within the applications that may pose a risk to the business
•Market research and product development.
•New business ideas and improving current business work practices.
•Involvement in making user manuals for system applications
•Working closely with our betting traders and ensuring we maintain the desired GGR margins and implementing measures and strategies to correct instances where this objective is not met
•Dealing with all betting related queries for clients
•Analyzing risk and fraud related to the product

•Analyzing the odds relevance and accuracy
•Highlighting high risk or high spend/win clients
•Defining functionality required front and back end of SyX and mobisite/web
•Reporting on product performance and metrics
•Assist with completion of the BRD for integration and enhancements
•Perform testing on functionality and odds of all product releases
•Key link between Software Development and the business
•Negotiates commercials relating to the product
•Creates BRD through collaboration with Betting Product Owner
•Perform full cycle testing of product functionality and odds
•Drive Marketing plans for the product within iBranch/retail
•Ensure sufficient handover to Betting Product Owner before a live release
•Review Contracts, looking for additional value or reduction in commercials
•Setting up strategic meetings with partners to grow figures, implement strategies, add product
•Dealing with compliance for GB approvals across all provinces

Qualifications

Matric
Degree/Diploma (Preferred)
Valid driver’s license and own vehicle (Preferred)
Reporting experience
Sports Betting knowledge

Click here to apply

Junior Financial and BI Manager (Internal Control)

Skill Set

• Communication and stakeholder management
• Technical proficiency across BI platforms, financial systems, and data technologies (e.g. SQL, C#, Python)
• Strategic problem-solving
• Attention to detail
• Presentation and data storytelling
• High motivation and execution focus
• Accountability and ownership
• Stakeholder-oriented mindset with a focus on service quality
• Coaching and team development
• Proactive leadership
• Adaptability and resilience
• Data governance and compliance awareness
• Financial literacy with the ability to interpret and validate outputs against expected accounting behaviour
• Change management
• Process improvement
• Innovation and continuous learning

Responsibilities

Strategy, objectives and execution
•    Lead and support analytical tasks including data mining, trend analysis, and predictive modeling to uncover business insights and inform financial decision-making.
•    Ensure that all delivered BI solutions fully meet the defined requirements, are technically sound, and have undergone thorough validation and testing.
•    Establish and promote testing protocols and quality assurance practices within the team to uphold solution reliability and accuracy.
•    Develop and oversee in-depth reports, dashboards, and data visualizations to deliver stakeholders with timely, relevant, and precise information.
•    Design and maintain detailed reports, dashboards, and visualizations that provide stakeholders with timely, relevant, and actionable financial and operational information.
•    Collaborate with internal teams to plan and deliver BI and financial system solutions, contributing to roadmaps, documentation, and project execution strategies.
•    Leverage deep understanding of financial systems to identify gaps, propose improvements, and support the implementation of more robust, scalable solutions.
•    Contribute to the achievement of team objectives by setting clear, measurable targets aligned with broader business goals.
•    Support the development of long-term strategies, including demand forecasting and capacity planning for finance and data projects.
•    Use key data metrics and insights to drive informed, evidence-based decisions; identify patterns and anomalies to support continuous improvement.
•    Apply financial understanding to assess the integrity of outputs, ensuring results align with expected accounting and reporting principles.
•    Partner with Senior and Financial BI Accountants to ensure all solutions align with application requirements and performance expectations.
•     Maintain close collaboration with the BI and Information Manager (Internal Control) to ensure integration of BI initiatives with overall data and financial strategy.

Knowledge Management
•    Drives innovation by identifying strategic data opportunities across BI and finance domains, challenging assumptions, and guiding the team toward forward-looking, high-impact solutions — while ensuring alignment with the strategic direction set by the BI and Information Manager (Internal Control).
•    Distils complex financial and technical insights into clear solution recommendations, providing leadership with input that informs decision-making and remains aligned with the broader BI and financial strategy.
•    Drives the technical delivery and contributes to the continuous improvement of BI and financial data architecture, ensuring solutions are scalable, efficient, and aligned with the enterprise data strategy as defined by the BI and Information Manager (Internal Control).
•    Coordinates change initiatives across BI systems and workflows, helping the team adapt to evolving business logic, system upgrades, and restructured processes, while escalating key impacts for leadership guidance.
•    Acts as a key technical authority on BI platforms and finance-related data models, guiding implementation standards, promoting architectural consistency, and representing the team in cross-functional initiatives.
•    Enforces data governance and compliance standards within the team, ensuring all solutions meet internal controls, industry regulations, and audit requirements, in alignment with frameworks set by senior leadership.
•    Applies solid financial acumen to design and implement data-driven solutions that enhance operational performance and align with broader organizational goals.

Coaching and Mentoring
•    Provides hands-on leadership and technical direction to team members, fostering a collaborative, high-performing environment focused on continuous improvement.
•    Supports team development by identifying learning opportunities and providing coaching that strengthens both technical capability and financial literacy, in alignment with team priorities set by the BI and Information Manager (Internal Control).
•    Designs and delivers practical training sessions, walkthroughs, and knowledge-sharing initiatives that deepen understanding of BI tools, financial data structures, and internal processes.
•    Contributes to the development and execution of training plans and capability uplift strategies in alignment with the objectives set by the BI and Information Manager (Internal Control).

Initiative and Innovation
•    Demonstrates ownership in resolving complex, high-impact technical issues, including time-sensitive situations, to ensure operational continuity and minimal business disruption.
•    Anticipates interdependencies and technical constraints early in delivery cycles, addressing them proactively to preserve solution integrity and maintain momentum.
•    Identifies and implements process improvements that drive greater efficiency, improve data accuracy, and support more effective financial and operational outcomes.
•    Proactively flags potential risks or delivery blockers, collaborating with leadership to address root causes before they escalate into delays or rework.
•    Explores and evaluates emerging tools, technologies, and practices, sharing relevant insights with the team and applying selected innovations to strengthen solution design, performance, and scalability — in alignment with the BI and Information Manager’s (Internal Control) strategic vision.

Qualifications

Completed Bachelor’s’ Degree in Finance, Computer Science or a related field
Completed Matric with English and Mathematics
Computer literate
Valid driver’s license
Own Transport
3+ years’ experience in a technical role (e.g., BI development, data analysis, data engineering, or solution delivery)
1+ years’ experience in a Finance role (Advantageous)
2+ years’ Sage Evolution knowledge with the Software Development Kit (SDK) (Advantageous)

Click here to apply

HR Consultant

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Human Resources Consultant based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for providing comprehensive support to the Holdings Portfolio which will include workforce planning, succession planning and Industrial Relations.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

Matric
Valid driver’s license
Diploma/Degree qualification/ studying towards
Knowledge of Labour Legislation (EE Act, BCEA, Labour Relations)
2-3 Years in an HRC role or equivalent experience

What You’ll Do For The Brand:

Recruitment and Selection

Follow the recruitment process as outlined up to middle management occupational level. Obtain recruitment requisition signed off by management in order to proceed with recruitment process. Draft internal and external advertisements for vacancies. Place adverts after sign off from central recruitment. Shortlist candidates and coordinate/facilitate interviews. Ensure competency based interview questions are posed as part of targeted selection process. Ensure all pre-employment checks are completed the final shortlisted candidate. Ensure all unsuccessful candidates are given feedback regarding the outcome of the interview. Create a platform that ensures all team members and senior team members clearly understand the new take on process. Ensure that all recruitment information such as all application forms, certified ID, matric certificates, references and background checks are completed prior to appointments. To ensure that new team member personal file are created and that all new employee details are accurately submitted to Payroll before cut-off date of each month.

On Boarding

Oversee onboarding process. Ensures induction is arranged timeously and new team members are properly inducted.

Performance Management

The HR function will entail a well aligned process to assist the business teams to facilitate the roll- out of job descriptions and provide the necessary value add for an effective and efficient performance management exercise. Ensure job description outlines the duties and responsibilities for the team member in the position and lays the foundation against which the team member will be evaluated. To ensure every team member signs a performance agreement which are aligned to strategic priorities. The human resources consultant is to advice all parties of the principles and objectives of an evaluation process by providing training for managers who will be responsible for the actual evaluations/ appraisals. Ensure all relevant parties are equipped with the tools to manage performance, with focus on coaching and managing poor performance. Encourage ongoing one-on-one performance discussions. To proactively identify and eliminate performance management obstacles that would hinder the process. The human resources consultant will be responsible for managing the performance process and will play a critical role in ensuring that evaluations are done effectively, timeously and that the knowledge gained is used to aid team members in development.

Talent Management / Succession Planning

To identify potential and to recognize existing talent and to use that to fill vacancies higher in the organization or to transfer individuals into jobs where better use can be made of their abilities or developing skills. Ensure a holistic career discussion with the identified talented team members through a talent forum process. Ensure retention strategies are implemented to retain skilled labour. Training initiatives must be used to create individual development plans fast track and close skills gaps. Ensure the work climate allows for attraction and retention of top talent and drives a culture of employee engagement.

Employment Equity

Ensure Employment Equity meetings are set up and the necessary committee members are made aware of dates. Employment Equity is considered when recruitment, transfers or promotions are being conducted.

Industrial Relations

Implement IR in line with group practice and report to central. Ensure Hearings are set up timeously and all relevant parties are made aware. Ensures that the dismissal process is followed consistently. Keep up to date with CCMA cases, schedule and ensure managers are prepared. Ensure warnings for the region is sent to Group IR timeously.

Injury on Duty

Responsible for the IOD process. Log IOD on to the system. Claim number to be sent to Manager to forward to team member for the medical reports. Follow up on status of claim until confirmation of all is in order is received.

Terminations

Ensure relevant parties are timeously informed of terminations. Conduct exit interviews with team members who resigns. Identify trends and address with management.

Reporting

Ensure Monthly catch up reports are prepared, scheduled and presented.
Ensure Consolidated report are updated regularly.

Communication

Ensure all human resources policies and procedures are efficiently and effectively communicated within the portfolio. Create awareness of strategic key human resource campaigns that will lead to updating all team members. Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to all relevant parties when requested.

Values & Ethics

Roll out the Value & Ethics workshop in the regions. Actively promote the Hollywood values. Live the values and lead as an example to the team.

What You’ll Bring To The Team:

Follow process in order to ensure high quality output
Ensure deadlines are met by using effective planning
Approaches own work with dedication and high sense of responsibility
IR Skills
Interview Skills
Reporting

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Click here to apply

Legal and Compliance Clerk

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Legal and Compliance Clerk based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

The purpose of the Legal and Compliance Clerk role is to provide support to the Legal and Compliance Officer by assisting with legislative, statutory and governance requirements of the company. The role will also assist with reviewing internal documents, contracts and agreements for the group.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

2 Years in a legal and compliance role.
Experience with Microsoft office
Legal knowledge and a general understanding of applicable gambling legislation and regulations and Data Protection legislation and be able to stay updated on the changes thereto.

Bonus To Have:

Diploma/Degree
Gambling board experience

What You’ll Do For The Brand:

•    Conduct research, when necessary, compile required reports and papers, and make legally sound recommendations regarding legal and compliance issues.
•    Confidently respond to queries from internal parties.
•    Assist with the development of the Compliance Framework and Procedures as well as the monitoring mechanisms.
•    Assist with the design and development of compliance monitoring plans.
•    Track and assist with remedial actions following any compliance findings or breaches.
•    Escalate any significant compliance issues to Management.
•    Ensure technical correctness of policy documents drafted through regular research and training.
•    Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
•    Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
•    Solves problems through questioning the status quo.
•    Maintenance and updating of document registers on SharePoint which is key to keeping document registers organized and valuable to the organization.
•    Issuing of ticket numbers on new legal document request.
•    Communicating with regulatory stakeholders on queries and licensing related request and follow through (process)
•    Following the ON process with Facilitating quotation request and engaging with business on payments
•    Coordinating Policy reviews therefore ensuring that policies are up-to-date, compliant with laws and regulations, and effectively implemented.
•    Report monthly on status of the contracts and attend to renewals and terminations thereof
•    Handle company licensing function and ensure that all licenses are up to date, and that renewals are submitted timeously

Living our spirit

The job obligations of a Legal and Compliance Clerk go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of the department and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

Embrace responsibility willingly. Take ownership of your tasks, whether it’s reviewing compliance documents, ensuring legal compliance, or handling regulatory matters.
Be responsible for your decisions and actions. Do not hesitate to alert your colleagues or superiors to a problem if you notice one.
Be curious about your work and open to learning new things. Navigating complicated rules and unique scenarios is a common task in associated to the legal and compliance role.
Be true to yourself and your values. In legal and compliance, authenticity is essential in building trust and credibility.
Uphold ethical principles and integrity in all your actions. Stay true to your personal and professional ethics.
Foster a collaborative environment by working effectively with colleagues and cross-functional teams. Recognize that legal and compliance issues often require collective effort.
Treat challenges as opportunities for growth. Learn from setbacks and use them as stepping stones to future achievements.
Legal and compliance landscapes are constantly evolving. Embrace change as an opportunity for growth and adaptation.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Click here to apply

Customer Care Team Leader

Responsibilities

We have an amazing opportunity for a Customer Care Team Leader to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for supervising daily operations within the team, ensuring that agents meet performance targets such as call quality, response time, and customer satisfaction. They provide coaching, training, and continuous feedback to enhance service delivery while managing schedules to maintain adequate coverage. The role involves handling escalated customer queries, monitoring compliance with company policies, and preparing regular performance reports for management. Additionally, the Team Leader motivates and engages staff, identifies process improvement opportunities, and acts as a communication link between the team and senior management to ensure smooth operations and excellent customer experience.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

Communication skills
Customer Service experience

A Bonus To Have:

Betting knowledge
6-Months subject matter expert or leadership experience

What You’ll Do For The Brand:

Drive the operational agenda by providing daily direction and communication to teams, ensuring daily, weekly, and monthly targets are met.
Maintain service levels, key performance indicators (KPI’s), and performance standards across Customer Care operations.
Monitor teams through call listening, live/historical chat tracking, and verification of valid transfers.
Set and communicate clear targets; use data to monitor and measure team performance.
Provide feedback, coaching, training, and development to enhance productivity and quality standards.
Conduct regular performance management with team members and ensure documentation is supplied to management.
Prompt query resolution, with a focus on first-time resolution.
Address escalations effectively and ensure proper resolutions for complex cases.
Promote excellent written and verbal communication standards in customer interactions.
Foster a high-quality, positive work environment that motivates and engages team members.
Identify and address training needs, collaborating with support teams to drive initiatives.
Inspire teamwork and empower team members to maximize efficiency and productivity.
Develop and implement new or improve existing business processes and policies for enhanced service delivery.
Analyse root causes of customer queries and implement initiatives to reduce recurring issues.
Communicate accurate performance metrics to the department manager and provide regular updates on operational progress.
Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
Work closely with internal departments such as Marketing, Quality Assurance, and Mobile to ensure seamless operations.
Ensure optimal staffing through accurate rostering aligned with business requirements.
Oversee the implementation of team rosters and manage resource allocation effectively.
Identify, develop, and onboard new talent to enhance the team’s capabilities.
Uphold high ethical standards and maintain confidentiality in handling sensitive information.
Hollywood brand and image are consistently promoted through excellent service delivery.
Attend to ad-hoc functions as required due to operational requirements.