Receptionist

Job Details:

• Division: Akeso
• Location: Akeso Crescent Clinic
• Reporting structure: Finance & Admin Manager
• Closing date: 05 April 2023

Role Summary:

• The Receptionist is responsible for answering phones, receiving and directing visitors, booking consulting rooms, assist with admissions and assist with ad-hoc administrative functions as required.

KEY WORK OUTPUT AND ACCOUNTABILITIES

• Co-ordination of diaries for various professionals.
• Room bookings and co-ordination.
• Assist with taking of payments.
• Accurate liaison with nursing department regarding patient matters.
• Ensure seamless patient flow to practitioners.
• Answer telephone calls.
• Assist with general administration duties.
• Direct the public to correct areas in the clinic.
• Provide information regarding programmes and services at the clinic.
• Deal with admissions, walk-in queries and pre-authorisations.
• Must be willing to work evening shifts, weekend shifts and public holiday shifts.

EDUCATION

• Grade 12 or equivalent NQF Level 4 Qualification

WORK EXPERIENCE

• Previous Reception Experience

KNOWLEDGE

• Computer Literacy

NON MANAGERIAL/ SPECIALIST SKILLS

Coaching Others

• The capacity to recognise development areas in others and support them to facilitate personal development through coaching.

Leading and Managing Change

• The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.

Performance Development

• The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.

Taking Action

• Capable of recognising the need for action, considering possible risks and taking responsibility for results.

Decision Making

• Capable of making decisions timeously and taking responsibility for the consequences.

Managing Self

• Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.
• Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Adapting and Responding to Change

• Capable of supporting and advocating change initiatives and managing own reaction to change.

Continuous Improvement

• The capacity to improve systems and processes to facilitate continuous improvement.

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
• Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
• Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
• Compassion – We engage everyone with empathy and respond with acts of compassion in all interactions with our patients and their families.
• Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• I always greet everyone to show my respect.
• I always wear my name badge to show my identity.
• I am always well-groomed to show my dignity.
• I always practise proper hand hygiene to show my care.
• I always seek consent to show my compassion.
• I always say thank you to show my appreciation.
• I always embrace diversity to show I am not a racist.

APPLICATION PROCESS

NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER

The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to

ccr.recruitment@akeso.co.za

Please note:

• Please note that reference checks for internal applicants will be conducted with the current and past Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are therefore encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
• The terms and conditions of employment relating to the function which you have applied for will be based on those that exist in the Division within which you will be employed.
• In the event of a candidate having any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
• By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
• If your application is not successful, we retain your CV and other information provided on our electronic system. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.