Sun International Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

1. HR Officer
2. Intern : ND Supply Chain Mgt – T
3. Receptionist
4. Engineering Manager
5. IT Support Technician FTC
6. Learner : NC F&B Services – T
7. Front Office Duty Mgr :VC

HR Officer

Job Purpose

• Responsible for providing transactional HR administration and general administrative support to members of the HR Team across the employee lifecycle, to ensure seamless and consistent delivery of the departments’ services to line management and employees in line with company procedures and compliance standards

Education

• Grade 12
• Studying towards a 3-Year Degree/ Diploma in HR is preferred

Experience

• A minimum of 2 years experience in an administrative function
• Exposure in the areas of human resources management will be an advantage

Skills and Knowledge

• Planning and implementing
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative
• Customer service orientation
• HR process knowledge
• Labour Legislation & Conditions of Employment
• Communication skills – written and verbal
• Computer Literacy (MS Office / Peoplesoft)
• IFS (Purchase requisitions)

Key Performance Areas

HR Administration

• Be the first point of contact for all transactional HR-related queries
• Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; and tracking leave
• Administer HR-related documentation, such as contracts of employment, throughout the employee life cycle
• Update the HR database / system and ensure all data is accurate and complies with audit requirements
• Identify, classify, maintain and protect HR related files, documentation and sensitive information consistent with record handling and audit requirements.
• Prepare relevant paperwork for payroll around staff movements and conditions of employment
• Monitors unemployment claims by reviewing claims; substantiating documentation.
• Documents human resources actions by completing forms, reports, logs, and records.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Coordinate all admin as it relates to discipline and grievance procedures in the organisation and ensure proper record keeping as required by legislation
• Order and maintain consumable stock levels in line with anticipated demand
• Coordinating the flow of departmental paper and electronic documents to the appropriate parties (obtaining from Business units passing on to payroll, files, etc.)
• Prepare basic reports such leave liability

Transactional HR Support

• Troubleshooting and resolving HR transaction processes and related data issues with HR and assigned clients. This will include collaborating with HR Consultants, Learning & Development, Recruitment and Payroll
• Type correspondence proficiently including letters, faxes, etc.
• Handle calls, queries and requests received by the HR office on a daily basis and escalate relevant issues in all areas of HR including: appointments; leave; benefits; medical aid; provident fund; termination information
• Assist employees in completing necessary paperwork to support changes, updates, etc.
• Administer student loan, medical aid, provident fund, and disability programs by advising employees of eligibility;providing application information; helping with form completion; verifying submission; notifying employees of approvals.
• Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs

Stakeholder Engagement

• Maintains regular communication on current administration and projects status with relevant stakeholders
• Keeps service providers informed of payments and information required for vendor processes
• Keep payroll informed of new hires, terminations and changes to employment conditions
• Communicate with medical aid and provident fund on hires, terminations, death benefits, etc.
• Escalates non-conformance issues or outstanding information 

Work conditions and special requirements

• High degree of confidentiality is essential

Intern : ND Supply Chain Mgt – T

Job Purpose

• The Warehouse Intern will be responsible to monitor and record the transfer of food and beverage stock from the stores to the respective outlets to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations.

Education

• Grade 12 academic
• Studying towards a National Diploma in Supply Chain Management

Experience

N/A

Skills and Knowledge

• Checking skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Problem Solving
• F&B Product knowledge
• Stock control procedures
• SHE legislative requirements
• English Written and verbal communication skills
• Proficiency in MS Office Suite 
• Micros
• Numerical Skills 

Key Performance Areas

Stock Transfers

• Receive orders at the stores and check deliveries in line with invoice and quality standards
• Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to the stock controller.
• Print or get picking list from the stock controller and issue the goods as per SOP
• Measure and record freezer and fridge temperatures as per the required intervals and report any deviations from the standard
• Control stock movements  and rotation(issues in/out) – once the inventory movements have been authorized by the stock controller or warehouse manager stock must be packed like with like per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO. When Issuing old goods must be issued first.
• Check stock before taking stock out of the warehouse
• Seal all trolleys leaving the warehouse and record the seal number on both copies of the issue request
• Ensure all stock is stored in line with safety standards and that storage areas and equipment are cleaned and maintained.
• Check slips from hospitality outlets (rooms and F&B) and ensure these are correctly captured.
• Respond and resolve queries from outlets and Shared Services Centre in relation to F&B stock, escalating any issues as required.
• Investigate and resolve and variances immediately.

 Stock Control

• Participate in stock takes on a monthly basis; and recounts when necessary.
• Identify, investigate, and resolve any discrepancies.
• Prepare shortages/overages list and send to Shared Service Centre
• Maintain stock levels in line with operational requirements and orders.
• Stock control records are maintained and filed.
• Obsolete stock for disposal is reported.

Job Complexity

Know How

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (weekly) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure the department achieves its SLA with the units.
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem-Solving

• Interprets requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options and possible outcomes prior to making decisions.

Accountability

• Takes ownership of requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters, SLAs and internal controls.
• Interprets requirements in terms of services available and facilitates operational processes to achieve result.
• Refers problems falling outside parameters to the Supervisor for resolution.

Receptionist

Job Purpose

Main Purpose of the Job

To interact with customers and execute front desk activities (Arrivals,Departures, Billing, etc).

Education

• Grade 12 or equivalent.

Experience

• Opera knowledge would be an added advantage.
• 1 year reception experience in a hospitality environment.

Skills and Knowledge

• Accuracy/ Attention to Detail.
• Assertiveness.
• Excellent communication and interpersonal skills.
• Proactive.
• Teamwork.
• Customer service orientation.

Work conditions and special requirements

Ability to work shifts that meet operational requirements (including public holidays, night work and weekends, physically able to stand for extended periods of time

Key Performance Areas

Duties and responsibilities include

Guest Service

• Expectations met or exceeded
• Service standards are met or exceeded
• Service offering meets consumer demand/ demographic/ segmentation
• Services/ facilities have been explained to meet customer needs
• Grooming / hygiene standards have been adhered to

Reception Services

• Accuracy and completeness of profile details
• Welcome and departure experience as per SOP
• Special requests have been identified and actioned within SOP
• Information has been provided to meet customer needs

Cashiering Service/Revenue Management

• Activity report reflects all financial transactions
• Fraud prevention measures adhered to (ID’s forged notes, etc)
• Suspicious transactions are identified and reported as per legislated requirements
• Adheres to SOP, bank policy and legislation
• Financial exchanges balance (debit to credit)

• Acceptance of notes meets Reserve Bank Requirements (e.g. soiled, stained, etc)
• Correct rates have been applied as per rates manual

Reservations

• Correct information has been elicited as per predetermined mandatory information and system updated accordingly
• Accuracy of information provided to guest
• Confirmation letter as per guest’s booking requirements and company policy

Housekeeping

• Desk and surrounding area is neat and tidy as per standard
• Health, safety and security measures adhered to
• Evacuation and Emergency Procedures / drills are carried out as per SOP.

Technical competenciesCorporate & industry knowledgeProduct knowledge & standards – rooms, facilities, promotions, etc.Proficient English written and verbal communication skillsAccommodation pricing structuresProficiency in MS Office Suite, Opera Business AcumenBasic Financial AcumenNight audit proceduresKnowledge and application of legislation relating to Safety, Health and the environment Core behavioural competenciesCollecting InformationTeam Co-operationPeople SupervisionAppraising & developingProblem-SolvingAnalytical skillsAttention to detailReviewing / evaluating information and dataEmotional resilienceDealing with Customers (including dealing with conflict)Self-driven and presentableValuing Diversity & Inclusiveness

Engineering Manager

Job Purpose

• The Engineering Manager will be responsible for providing specialised skill and guidance to Sun International business operations in dealing with complex, large scale and highly technical maintenance issues and solutions to ensure that the buildings; facilities; equipment and infrastructure across Sun International business operations are well maintained, repaired and are reflective of the Sun International brand, leading industry practice and take into account sustainable energy optimisation principles. The role will oversee the planning and project management of capital projects and/or upgrades, and modifications to Sun International’s existing Hotels and Casino properties. In addition, the role will also focus on building engaged development and maintenance talent to support pro-active and sustainable development & infrastructure solutions for the Sun International Group into the future.

Education

• 4 – Year Degree/Diploma in Mechanical or Electrical Engineering
• GCC in Mechanical / Electrical Engineering

Experience

• 10 – 12 years engineering and development experience, including 5 years’ experience as an engineering manager, preferably obtained as part of a large hospitality or casino property
• Good project management experience
• Experience in managing professional teams consisting of the various engineering disciplines as well as architects, interior designers, quantity surveyors, etc.
• Demonstrates a good understanding of Mechanical, Electrical, Plumbing (MEP), HVAC, and Fire System infrastructure including latest technological developments in Renewable Energy including Photo Voltaic (Solar), Battery Energy Storage (BES), Hydro-, Wind-, and Gas Energy Systems
• Demonstrated decision-making skills to support management in achieving business goals

Skills and Knowledge

• Analysing and Evaluating
• Conceptualising
• Influencing Skills
• Managing Customer & Stakeholder relationships
• Innovating
• Decision-making (problem solving)
• Leading people
• Emotional Maturity
• Advanced knowledge and capability to prepare, modify and understand complex models
• Microsoft Office 365 packages with specific reference to MS Word and MS Excel
• Building Industry
• Financial & Business Acumen
• Procurement and negotiation skills
• Knowledge and skills across multiple engineering disciplines (including Mechanical-, Electrical-, Wet-, and Fire Services)
• Working knowledge of SHE management systems, legislation and regulations
• Working knowledge of BMS systems
• Working knowledge of the ERP system (IFS)
• Competence in the fields of Mechanical, Electrical, Wet Services and Fire systems
• Programme management
• Business Intelligence and ROI analyses

Key Performance Areas

• Develop and consolidate plans, frameworks and tools for all areas of maintenance and engineering across Sun International properties to support safe and effective operational requirements
• Analyse technology, resource needs, and market demand, to plan and assess the feasibility of new projects, and identify and investigate new development, environmental and energy-saving opportunities for the properties.
• Stay abreast of engineering trends and align people, process and technology elements to protect the infrastructure, build assets, streamline processes and manage the transfer of knowledge and skills around engineering requirements to allow maintenance teams to effectively and efficiently produce results
• Align development and maintenance plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved across the Group
• Act as an engineering expert and support, translating business requirements to technical and practical solutions for business operations
• Provide input and guidance to properties on the engineering of water control, treatment, and distribution; and energy optimisation projects
• Engage with Renewable Energy Service Providers to ensure ongoing improvement and increase in renewable energy supply to the various Business Units.
• Lead the measurement, monitoring and reporting on buildings and facilities with leading development and engineering trends and make recommendations for the improvement of current processes and standards and ensure strategic positioning, pricing and product offering
• Conduct diagnostic audits of equipment, facilities and engineering processes at property level and provide leadership, advice and consultation on the maintenance and upgrading of Sun Internationals buildings across properties
• Monitor the Engineering safety compliance, including the Engineering safety (SMS) and quality (QMS) compliance standards and procedures
• Partners with suppliers, contractors, central and unit executive teams to develop, design, and implement a rolling 12-60 month engineering roadmap to integrate innovative and sustainable maintenance objectives and plans in order to maintain and protect the various Business Unit assets.
• In collaboration with maintenance operational teams across business operations, lead and programme manage the delivery of facility / technical related maintenance, repairs and projects for multiple business unit properties across Sun International
• Shared accountability for a consolidated maintenance operations and engineering budget and the management of costs against the budget
• Provide consultation and oversee the upskilling of maintenance teams to enable and embed the successful implementation of maintenance and engineering standard operating processes and related processes into operations
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability to mitigate engineering risks, and be ready to handle unexpected situations
• Provide input and guidance to Business Units on the Group Property Management System (like IFS) and its related modules
• Provide input and guidance to Business Units on their Building Management System and its related modules
• Monitor the maintenance operations system for asset tracking, daily maintenance requests, planned maintenance requirements, and history

IT Support Technician FTC

Job Purpose

Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.

Education

• 2-Year Diploma in IT or equivalent NQF Level 6 in IT
• MCSE, ITIL Foundation Certification is an advantage

Experience

•  Minimum of 2 year relevant IT industry experience
•  Meets all requirements for a Gaming licence
•  Able to work shifts and weekends
•  May be required to work overtime in line with operational requirements

Skills and Knowledge

•  Technical acumen
•  Risk Management skills
•  Listening skills
•  Telephone skills
•  Understanding of Technology Operations
•  Infrastructure Knowledge
•  Client Computing
•  Gaming Product and Service Knowledge
•  Hospitality Product and Service Knowledge

Key Performance Areas

Stabilise data centre environment

•  Detect and respond to technical problems
•  Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
•  Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
•  Make recommendations on computer products or equipment to improve company productivity.
•  Store a spare parts inventory of systems, subsystems and component parts used in repair work.

User engagement

• Respond to incidents logged by end-users that cannot be resolved telephonically
• Provide desktop support by using diagnostics to facilitate prompt resolution where possible
• Provide feedback to the service desk on resolution of incidents
• Coach end-users in the use of certain software

Desktop installations

•  Make preparations for the installation of software
•  Install or update required hardware and software
•  Update SOPS and communicate with regard to resources
•  Update repository of standards

Vendor engagement

• Liaise with vendors with regards parts, repairs, services
• Schedule logistics if required
• Escalate issues identified if relevant
• Attend Vendor management meetings if required
• Complete orders for approval with regards work completed

Learner : NC F&B Services – T

Job Purpose

Main Purpose of the Job:

To offer unemployed individuals’ exposure to Food & Beverage and hospitality skills. Learners will be exposed to various aspects of Food & Beverage and providing exceptional Food & Beverage service in accordance with company standards. 

Education

• Matric / Grade 12 (or equivalent).

Produce an original certified copy of ID and Matric certificate upon request

Experience

• Customer service experience advantageous.
• Successful completion of Learnership in National Certificate in Food & Beverage requirements.

Skills and Knowledge

• Willing to commit to and undergo a 12-month Learnership inclusive of theoretical and practical components.
• Ability to work shifts that meet operational requirements.
• Mobility and ability to move around as per job requirements (ability to stand while working for long periods of time).
• Vision, hearing, speaking and literacy.
• Ability to use basic computer application skills in the context of their own job.
• Customer service orientation.
• Communication.
• Emotional resilience.
• Attention to detail/Quality orientation.
• Willing to work in a smoking environment.

Key Performance Areas

Duties and responsibilities include:

Customer Service Preparation

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Set-up and break down for functions in line with event requirements and start times (when required)
• Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
• Check cleanliness of own section or station

Service Execution

• Ensures that all guests are greeted with a friendly smile, acknowledged on arrival, and treated with respect at all times
• Interact with guests and provide professional service standards and solutions
• Take guest orders accurately and timeously
• Place guest orders in the system
• Explain menu items
• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests
• Deliver food and beverage dishes to customers and present in line with standards
• Be attentive to guest requests
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Conduct cash-ups at the end of service (where relevant)
• Leverage opportunities to upsell on promotional items

F&B Procedures

• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Resolve or report on any anomalies to the required standards

Guest Service

• Complaint, disputes and suggestions are actioned / escalated as per SOP.
• Staff are able to pass on all relevant information to guests.
• Staff uniform, hygiene and appearance is maintained as per SOP.
• Guests treated in line with individual needs.

Behavioural competencies

• Dealing with Customers
• Problem solving
• Developing relationships
• Collecting information
• Verbally informing
• Team Co-operation

Technical competencies

• OE usage and storage
• Serving Food & Beverage
• Food & Beverage Product Knowledge

Front Office Duty Mgr :VC

Job Purpose

• The Front Office Duty Manager is accountable for supervising front desk activities (check-in, check-out, night audit), ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

• Minimum of 3 years’ experience as an receptionist in a front office environment
• Previous experience in a supervisory or duty management role in a similarly graded star hotel is an advantage
• Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
• Physically able to stand for extended periods of time

Skills and Knowledge

• Corporate & industry knowledge
• Product knowledge & standards – rooms, facilities, promotions, etc.
• Proficient English written and verbal communication skills
• Accommodation pricing structures
• Proficiency in MS Office Suite, Opera 
• Business Acumen
• Basic Financial Acumen
• Night audit procedures
• Knowledge and application of legislation relating to Safety, Health and the environment

Key Performance Areas

Shift Supervision

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the department
• Cash-ups at the end of the shift
• Complete shift reports
• Facilitate the preparation of welcome letters/cards; VIP amenities and any special requests for guests visiting the property (e.g. special flowers/cake)
• Meet and greet and ensure VIP customers; return customers; guests in high-paying room categories (e.g. Presidential suites); special Occasion customers enjoy exceptional experiences

Front Office Operations

• Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Oversee and supervises guest arrivals and departures with the front office team
• Participate in checking-in and checking out guests as required and review the rooms system to ensure data hygiene and complete customer information
• Maintain master key control for the shift
• Review daily front office work and activity reports generated by night audit
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Conduct cash-up procedures, verifying all bank deposits at the end of the shift
• Monitor all receptionists to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Develop and track a comprehensive filing system with back-up documentation of, vouchering, schedules, forecasts, reports and tracking logs
• Co-ordinate internal audit procedures, ensuring that procedures (including the pricing policy) are duly applied.

People Supervision

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance
• On boarding of new staff members

Financial Control

• Authorise spend in line with budget
• Report on any variances for the department

Delivered Customer Experience

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;
• Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
• Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience

Click here to apply

All the best with your applications.