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Data Analyst
WFM Real Time Analyst
Change Management: Change Lead
WFM Analyst
Senior BI Analyst
HR Intern
IT Intern
Pensions Administrator
Instructional Designer
Content Developer
Senior ER Consultant

Data Analyst

JOB DESCRIPTION

Key Responsibilities:

Maintain and deliver data, dashboards and reports
Process data queries
Develop new reporting and dashboards
Adhere to service level agreements and quality standards

Qualifications and Experience:

IT/Relevant degree preferable
1 – 3 years’ experience in data analysis
Experience with SQL programming preferable
Strong MS office skills
Expertise in data analytics
Knowledge and experience of data extraction and formulation
Expertise in data interpretation and presentation

Skills:

Review and Reporting
Good interpersonal skills
Planning and organising skills
Sound business acumen
Effective communication skills
Problem solving abilities
Analytical competence with high numerical ability
The ability to work under pressure
An agile mindset
A strong customer service focus
To be self-motivated and able to work under pressure to tight deadlines
To be able to work as part of a team

Behaviours:

Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
Communicates Effectively – conveys information and communicates ideas in a clear, concise and impactful manner
Courage – confronts and tackles challenging situations with courage
Decision Quality – consistently makes timely, well-rounded and informed decisions
Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
Manages Complexity – interprets and simplifies complex and contradictory information when resolving organisational problems
Plans and Aligns – develops plans and prioritises initiatives that align to the organisational goals and objectives
Tech Savvy – leverages new technology to enhance productivity, improve problem solving, and support business growth

WFM Real Time Analyst

JOB DESCRIPTION

Who we are is because of our people. We invest in them because they make us better. We value our people, putting our customer’s first, working fast and smart and doing the right thing. TFG is a diverse, multi- faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer’s lives and we are passionate about inspiring our customers to live their best lives. Our vision is to create the most remarkable omnichannel experiences for our customers.

WFM department & HR Analytics we are part on the shared services I HR, we look after all stores employees of all TFG group brands, Distribution centres, Financial Services and the bash team.
A Workforce Management Real Time Analyst is accountable to interpret, analyze and assess the workforce processes and metrics for Operations in short term to real time basis. WFM RTA is responsible on hands on and real time suggesting, implementing, and monitoring a range of human resource initiatives to support and achieve the desired business outcomes. This role is an Operational day-to-day focus and also considering for Vela in future.

Key Responsibilities:

Responsible for a multiple portfolio of store staff short term and real time scheduling needs, clocks and business requirements monitoring and in which the incumbent needs to manages and checks that stores receive optimal and efficient staff schedules in line with cost and budgets and customer experience/retail operational requirements, constantly communicate with the business managers and update the schedules for short term people and business needs changes.
Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly.
Timesheets – real time reporting, UAR and Schedule Adherence.
Schedules – inputs to scheduling (trading hours, skills, keyholders) & trends identified which will need to be provided to WFM Scheduling Analyst
Feedback – provide feedback to WFM Analyst based on findings
Provides line manager/user support and query management related to WFM in real time
Systems Support and maintenance – Real Time and Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
Responsible for real time reporting/monitoring and tracking of WFM compliance, Real time and short-term adherence and trends analysis.
WFM’s first response team in real time and monitoring stores clocks

Qualifications and Experience:

A relevant tertiary qualification in Math, BSC, Bcom Stats or IT
Minimum of 1 + years’ experience in a similar role
WFM (scheduling, forecasting & real time)
MS office – Database analysis and problem solving
Aspect (Alvaria) , Genesis, Day force, Kronos, Total IX.

Skills:

Review and Reporting
Managing Change
Business Case Contribution
Business Process Modeling (BPM)
Enterprise Readiness Assessment
Perform Gap Analysis
Human resources systems and tools
Presentation Creation
Spreadsheet Expertise
Employee Relations
Learning Solutions Development

Behaviours:

Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Understands and navigates dynamics created by processes, systems, and people
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
Interprets and simplifies complex and contradictory information when resolving organisational problems
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Change Management: Change Lead

JOB DESCRIPTION

Key responsibilities:

Apply a structured methodology and contribute to change management activities.
Apply a change management process and tools to develop a strategy to drive adoption of the changes required by the project.
Support communication efforts including drafting of comms for various stakeholders cascading key messages and interventions required at various stages of the project.
Design, develop, deliver, and manage communications for a wider project team.
Assess and plan change interventions.
Conduct Change Impact Assessments, assess change readiness, identify, and map key stakeholders in order to develop a coherent plan that will address change needs
Identify training needs.
Create Training Needs Analysis to support change programs. Influence the design and delivery of training programs, including coaching of project teams as required.
Reporting and documentation

Qualification and Experience:

A matric qualification
A related Degree / Diploma
At least 6 to 8 years of proven work experience in Project and Change Management
Solid experience of a minimum of 5 years of retail industry across functions will be advantageous
Change and impact analysis
Knowledge of Prosci ADKAR Model will be advantageous

Skills:

High attention to detail, accuracy and a methodical approach
Strong problem-solving abilities
A strong customer centric approach with a high service delivery mind set
A professional approach with a solution focused orientation
The ability to work independently and team orientated
The ability to work in a pressurized, high volume environment
Adaptability in a constant changing environment
Good Communication and Interpersonal skills
Excellent verbal reasoning skills
Written communication skills

Behaviours:

Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Creates an environment that fosters and nurtures a culture of creativity which drives success
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Understands and navigates dynamics created by processes, systems, and people
Assesses and improves the efficiency, effectiveness, and quality of various work processes
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
Interprets and simplifies complex and contradictory information when resolving organisational problems
Takes accountability and ensures others are held to account on agreed upon performance targets
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

WFM Analyst

JOB DESCRIPTION

WFM department & HR Analytics we are part on the shared services I HR, we look after all stores employees of all TFG group brands, Distribution centres, Financial Services and the bash team.
A Workforce Management Analyst is accountable to interpret, analyze and assess the workforce processes and metrics. WFM analyst is responsible for suggesting and implementing a range of human resource initiatives to support and achieve the desired business outcomes.

Key Responsibilities:

Responsible for a portfolio of store staff scheduling needs and requirement in which the incumbent needs to be manages and checks that stores receive optimal and efficient staff schedules in line with cost and budgets and customer experience/retail operational requirements.
Provides line manager/user support and query management related to WFM
Systems Support and maintenance – incident logging and product support calls and managing background jobs (adding/creating jobs for stores automated processes, checking systems parameters)
Responsible for reporting/monitoring and tracking of WFM compliance, adherence, and trends.
WFM Model Testing and User Acceptance Testing

Qualifications and Experience:

A relevant tertiary qualification in Math, BSC, Bcom stats, Stats or IT
Minimum of 2 + years’ experience in a similar role
WFM (scheduling, forecasting & real time)
MS office – Database analysis and problem solving
Aspect (Alvaria) , Genesis, Day force, Kronos, Total IX.

Skills:

Review and Reporting
Managing Change
Business Case Contribution
Business Process Modeling (BPM)
Enterprise Readiness Assessment
Perform Gap Analysis
Human resources systems and tools
Presentation Creation
Spreadsheet Expertise
Employee Relations
Learning Solutions Development

Behaviours:

Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Understands and navigates dynamics created by processes, systems, and people
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
Interprets and simplifies complex and contradictory information when resolving organisational problems
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Senior BI Analyst

JOB DESCRIPTION

Key Responsibilities:

Responsible for the definition of user data requirements for BI projects and initiatives
Conduct workshops determining the data requirements
Produce detailed data requirements
Define data specification documentation from the business requirements to assist with business understanding
Interpret business information needs based on business process and priorities
Compiling and assisting with dashboard executions
Assist with unit and integration testing
Ensuring clear traceability between requirements and solution
Identifying gaps between requirements and solutions
General trouble shooting of production problems
Work across functional and technical teams
Provide post roll out support to business
Assist in the evolution of the BI maturity in the organisation

Qualifications and Experience:

A relevant tertiary qualification (3 Years plus) Essential – Degree in Business, Stats, Maths or IT (Desirable)
Minimum of 2-3 years’ experience in a similar role
Experience with BI/Reporting tools (i.e Tableau, PowerBI, Qlikview, Business Objects, Microsoft Analysis Services, Pyramid, BI Office, Azure etc.)
Previous experience in Retail and/or Supply Chain BI initiative
Project management skill

Skills:

Review and Reporting
Good interpersonal skills
Planning and organising skills
Sound business acumen
High level of influence and credibility
Strategic thinking ability, with an analytical approach to problem solving
Effective communication skills
Good facilitation skills
Conceptual Problem solving abilities
Solution Outcome Driven
Strong testing (QA) methodology
A strong customer service focus
To be able to anticipate and evaluate the impact of possible problem solutions prior to implementation
To provide the critical after roll out change management support
To be self-motivated and able to work under pressure to tight deadlines
To be able to work as part of a team

Behaviours:

Builds Effective Teams – forms, develops and leads a group of individuals toward the achievement of a common team objective
Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
Business Insight – applies market and business insights in order to drive organisational objectives
Communicates Effectively – conveys information and communicates ideas in a clear, concise and impactful manner
Customer Focus – understands, anticipates, and meets the needs and expectations of customers
Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
Plans and Aligns – develops plans and prioritises initiatives that align to the organisational goals and objectives

HR Intern

JOB DESCRIPTION

Key Responsibilities:

Supporting in Administrative Tasks: Assisting with administrative tasks such as scheduling meetings, preparing documents, maintaining files, and organizing HR-related materials.
Supporting in various HR projects.
Serving as a point of contact for internal and external stakeholders, communicating HR policies and procedures, and facilitating coordination.
Actively seeking opportunities to learn and grow within the HR field and taking on additional responsibilities as assigned to develop your HR skills and knowledge.

Qualifications and Experience:

Have a relevant HR qualification – Degree or National Diploma
A Keen interest in pursuing a career in HR

Skills:

Have excellent administration skills in dealing with volumes of data in a fast paced environment
Have strong Microsoft Office skills including proficiency on Excel
Attention to detail and ability to multi-task
Have excellent interpersonal and communication skills
Enjoy dealing with people and have a strong customer service orientation
Be a committed team player

Behaviours:

Adhering to Principles & Values – Shows a commitment to ethical conduct, integrity and a strong sense of responsibility
Adhering to Standards – Ensures quality and compliance in the delivery of their work
Continual Improvement – Actively seeks opportunities to continually improve processes
Driving & Perservering
Entrepreneurial thinking
Planning & Organising – Uses a structured approach to effectively manage tasks
Presenting & Communication – Articulates ideas clearly to different audiences

IT Intern

JOB DESCRIPTION

Key Responsibilities:

Assist in supporting HR systems and applications.
Provide technical support and troubleshooting for any HR technology issues.
Collaborate with HR and IT teams.
Participate in testing and quality assurance activities for system updates and enhancements.

Qualifications and Experience:

A 3-year degree/diploma in Information Technology, Computer Science, Business Science (Computer Science or IS), Maths & Stats/Analytics, or any tech-related field.
An interest in HR technology and systems.
Basic understanding of databases, programming languages, and web technologies.

Skills:

Strong analytical and research skills.
Passion for learning and a proactive approach to acquiring new knowledge.
Excellent attention to detail to ensure accuracy in risk assessments and documentation.
Good interpersonal communication skills to interact with stakeholders at various levels.
Proficient in Microsoft 365 Applications, including PowerPoint, Excel, Word.
Able to leverage new technology to enhance productivity, improve problem solving and support business growth.

Behaviours:

Adhering to Principles & Values – Shows a commitment to ethical conduct, integrity and a strong sense of responsibility.
Adhering to Standards – Ensures quality and compliance in the delivery of their work.
Continual Improvement – Actively seeks opportunities to continually improve processes.
Driving & Persevering
Entrepreneurial thinking
Planning & Organising – Uses a structured approach to effectively manage tasks.
Presenting & Communication – Articulates ideas clearly to different audiences.

Pensions Administrator

JOB DESCRIPTION

Key Responsibilities:

Providing exiting employees, who are Fund members, with Retirement Options Counselling and information upon request
Calculation and distribution of Retirement Projections upon member request
Engage members reaching normal and planned Retirement age to initiate the process
Maintaining an audit trail of all interactions with members using the relevant systems and processes
Providing employees or dependents with the necessary Funeral claim documentation and prompt process of the Funeral Claim upon receipt of the necessary documentation and information
Ensuring prompt and regular follow ups on all claims with the relevant stakeholders in order to ensure seamless claims process
Collation, vetting and retention of all the supporting documentation on the members’ record
Ensure timeous correspondence with the relevant member within SLA.
Submitting the claim to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation
Timeous and accurate electronic claim submission via the Fund administrator’s administration system
The prompt attention and resolution of member queries related to the Retirement Fund, death, disability and funeral in RSA and ROA
Continuous focus on process improvement and efficiencies as well as identifying risks and provide possible solutions to correct and mitigate possible risks
Ensure the relevant process reports are completed and current in line with the relevant departmental SLA
Ad hoc duties and projects aligned to departmental KPA’s

Qualification and Experience:

Matric
3-4 years Administration experience
2 years Retirement benefit counselling and Funeral Claim processing
Working knowledge of the Pension Funds Act
English (essential), Afrikaans and/or African languages
Experience working on or familiar with administration systems

Skills:

Good verbal and written communication skills
Strong interpersonal and customer service skills
A thorough, organised and methodical approach to work with the aim of meeting deadlines
Good problem-solving and prioritization skills
Good working knowledge of MS office (Outlook, Word and Excel (essential)
Excellent administrative skills and exceptional accuracy and attention to detail
Self-disciplined with the ability to work under pressure, independently and as part of a team
Good numerical and analytical ability
High adaptability, flexibility, resilience and agility
Innovative thinking to identify process efficiencies and successfully implement measures to streamline processes

Behaviours:

Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Assesses and improves the efficiency, effectiveness, and quality of various work processes
Interprets and simplifies complex and contradictory information when resolving organisational problems
Takes accountability and ensures others are held to account on agreed upon performance targets
Readily takes on new challenges and opportunities with a sense of urgency and eagerness
Conveys information and communicates ideas in a clear, concise and impactful manner
Inspires trust and gains the confidence of others by displaying honesty and integrity
Leverages new technology to enhance productivity, improve problem solving, and support business growth

Instructional Designer

JOB DESCRIPTION

Key Responsibilities:

Collaborate with business Subject Matter Experts (SMEs) to identify and obtain course objectives and content.
Collaborate with other roles in the team and business stakeholders, negotiating timelines and drawing up project plans where necessary.
Work closely with internal teams, subject matter experts, and clients to understand their requirements and deliver solutions that meet the business need.
Present learning solutions to key stakeholders within the business.
Work closely with internal teams, subject matter experts, and clients to understand their requirements and deliver solutions that meet their needs.
Lead the design and development of a variety of learning materials, including online courses, training modules, videos, simulations, assessments and workshops.
Design and develop learning frameworks, storyboards, video scripts, delivery plans, workshop materials, etc.
Apply tested instructional design theories, practices, and methods.
Develop evaluation and assessment of the instruction and its impact.
Maintain project plans, documentation, course folders and workflow using relevant internal tools.
Remain abreast of trends and technologies in the field of learning and development.
Provide input into internal processes and learning methodologies to aid continuous improvement.
Provide internal QA.
Coach and | or mentor within your domain.

Qualifications and Experience:

A qualification in Human Resource Management, Instructional Design, Educational Technology, or a related field.
4+ years’ proven working experience in the relevant field.
Project management and change management experience or exposure.
Curriculum planning and design skills.
Able to create high quality digital, facilitated, and blended learning frameworks and storyboards.

Skills:

Perform learning analysis
Learning solutions development
Excellent communication (verbal and written) and interpersonal skills
Excellent attention to detail
Excellent problem solving skills
Change management skills
Strong organisational and planning skills

Behaviours:

Applies market and business insights to drive organisational objectives.
Effectively works with others to achieve shared goals.
Creates an environment that fosters and nurtures a culture of creativity which drives success.
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation.
Develops plans and prioritises initiatives that align to the organisational goals and objectives.
Understands and navigates dynamics created by processes, systems, and people.
Assesses and improves the efficiency, effectiveness, and quality of various work processes.
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment.
Interprets and simplifies complex and contradictory information when resolving organisational problems.
Takes accountability and ensures others are held to account on agreed upon performance targets.
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Content Developer

JOB DESCRIPTION

Key Responsibilities:

Use our Content Management System (CMS) to build engaging online learning courses, following outlines and visual boards provided by our graphic designers
Export the necessary assets from visual boards for integration into courses
Accurately interpret styles and properties from the visual boards to reproduce them within the CMS, leveraging both its templates and custom HTML/CSS
Collaborate closely with Graphic Designers and Instructional Designers, providing both feasibility assessments and creative insights on upcoming course designs
Define the scope of course development projects and ensure timely completion in line with set deadlines
Contribute and/or guide brainstorming and idea generating sessions
Effectively collaborate with other roles within the tea

Qualifications and Experience:

A qualification in Web Design or a related field of study
3+ years’ relevant experience in web or digital course development
Basic knowledge of HTML and CSS
A deep interest and experience in online education and digital content creation
A working knowledge of Adobe Illustrato

Skills:

Good verbal and written communication skills
Employee Relations
Learning Solutions Development

Behaviours:

Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Creates an environment that fosters and nurtures a culture of creativity which drives success
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Understands and navigates dynamics created by processes, systems, and people
Assesses and improves the efficiency, effectiveness, and quality of various work processes
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
Interprets and simplifies complex and contradictory information when resolving organisational problems
Takes accountability and ensures others are held to account on agreed upon performance targets
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

We are looking for a candidate who is passionate about creating impactful learning experiences and eager to leverage technology in educational design. If you are ready to contribute to our dynamic team and make a significant impact on online learning, we would love to hear from you.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Senior ER Consultant

JOB DESCRIPTION

Key Responsibilities:

Assist line managers to resolve grievances
Consult with line managers on cases of misconduct
Provide guidance in terms of disciplinary processes
Consult regarding FWWs and CFWWs
Draft charges
Review outcomes of enquiries to ensure fairness and consistency
Consult with line managers on cases of poor performance and ill health incapacity
Consult with line managers on S189 processes
Prepare applications/affidavits/ documents for CCMA processes
Represent the company at the CCMA/BC  – in line, conciliation and arbitration
Upload and update cases on ER system
Keep abreast of developments in employment legislation and case law
Assist with facilitation of ER training
Ensure business compliance with labour legislation and case law
Assist SPA: ER Domain with research and drafting ER related policies
Provide input into development of ER related training material
Provide input and guidance to ensure capacity building of ER consultants

Qualifications and Experience:

An HR-related or legal qualification is essential, and any ER related qualification, advantageous
Minimum 5 years functional ER experience
Solid experience of retail industry
Experienced at representing at the CCMA
Solid knowledge of disciplinary and grievances procedures
Knowledge of external dispute resolution processes
Thorough knowledge of employment law and labour legislation governing the retail industry in SA
Knowledge of employment law and labour legislation in other African countries is advantageous
Experience dealing with unionised environment is advantageous

Skills:

Litigation and drafting skills essential
Strong negotiating skills
The ability to influence
Facilitations skills
Review and Reporting
Managing Change
Business Case Contribution
Business Process Modeling (BPM)
Enterprise Readiness Assessment
Perform Gap Analysis
Human resources systems and tools
Presentation Creation
Spreadsheet Expertise
Employee Relations
Learning Solutions Development

Behaviours:

Applies market and business insights in order to drive organisational objectives
Effectively works with others to achieve shared goals
Creates an environment that fosters and nurtures a culture of creativity which drives success
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Understands and navigates dynamics created by processes, systems, and people
Assesses and improves the efficiency, effectiveness, and quality of various work processes
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
Interprets and simplifies complex and contradictory information when resolving organisational problems
Takes accountability and ensures others are held to account on agreed upon performance targets
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results