To apply, click on the link at the end of the posts and all the best with your applications.
Reservations Agent : Groups
Financial Accountant
Special Projects Administr
Commis Chef
Gaming Technical Shift Manager
Assistant Project Accountant
International Sales & Marketing Manager (Region)
Gaming Technician
Reservations Agent : Groups
Job Purpose
The Reservations Agent: Groups is responsible for the allocation of rooms and completion of individual profiles into the reservations system for groups and conferencing guests visiting the resort to complete the accommodation booking process; this includes finalising rooming lists, any changes, cancellations and additions to group bookings. In addition the agent will be responsible for providing exceptional and professional services in supporting the individual reservation process and supporting the activities within the Sun City call centre operations as required (including inbound calls and individual reservation bookings), in line with Company procedures and service standards.
Education
• Grade 12 • 3-Year Hotel School Diploma is an advantage
Experience
• 2-3 Years’ experience in the hospitality or service industry in a front office; reservations, switchboard or call centre environment
Skills and Knowledge
• Accommodation pricing structures • Rooms Product knowledge • Reservations • Proficient MS Office skills; Opera Sales and Catering, PMS • Working knowledge of Opera suite • Selling skills • Business unit facilities knowledge • Listening • Telephone skills • Working knowledge of Genesys PureCloud, ProfitRoom
Key Performance Areas
Capture information and any necessary changes to complete accommodation reservations for individuals, groups / conferencing guests in the system accurately and efficiently
Input and amend rooming lists in the system per business unit • Upload and input market codes, source codes, nationalities and rates correctly into the system
Route and capture special requests on system bookings
Balance blocks after the rooming lists have been captured in the system
Update the system with any changes, additions or cancellations as required
Send System generated confirmation letters and rooming lists to the Clients / Operations Team
Pull reports from PMS and ORS – reservations, including arrivals, stats, rooming lists, reservations audit, profit room amendments and cancellations
Support the call centre in answering overflow calls received by the business unit in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice) in line with standard operating procedures
Direct client calls to the correct destination (department / person) through correct screening / questioning techniques
Upsell on bookings to achieve best available rates on individual / leisure booking requests; and convert calls to bookings / reservations where relevant
Provide accurate resort information (including promotion information, functions, facilities, etc.) to guests, educating customers on business unit facilities, products and current promotions • Deal with queries from guests, escalating or transferring any issues where necessary
Respond and manage resort booking requests by eliciting the necessary information from guests to complete and confirm bookings for resort accommodation stays across the Sun City resort accurately and efficiently
Compile and communicate confirmation letters to clients and operations team, as per booking requirements
Report and monitor prompt response issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction during their stay
Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the brand of the Company Follow up on all outstanding rooming lists and payments
Send System generated rooming lists to the Clients / Operations Team
Pull reports from PMS and ORS – reservations, including arrivals, stats, rooming lists, reservations audit, profit room amendments and cancellations • Complete handover reports and files
Financial Accountant
Job Purpose
The Financial Accountant will be responsible to prepare, process and deliver financial, transactional and accounting processes (budgets, forecasts), the reconciliation of expenses, and the reporting of financial accounts for all support services departments across the resort, in line with Company standards, regulations and legislation, with specific regard to streamlining costs and improving financial operating standards.
Education
B Com Accounting
Experience
At least 5 years’ experience in a general financial accounting environment including min 2 years’ experience in project finance
Experience in Cognos reporting tool and IFS ERP system.
Strong understanding of financial regulations and the legislative environment
Skills and Knowledge
Knowledge of statutory legal and tax requirements
Strong technical knowledge including IFRS developments
Strong knowledge of accounting systems
Financial reporting
Computer Proficiency in MS Office (Advanced Excel); Cognos or similar, IFS (advantage)
Business acumen
Numerical skills (calculations)
Full understanding of the budgeting and forecasting process
Keep abreast of new developments in the financial and tax fields
Key Performance Areas
Complete monthly accounting activities and reporting for all support services departments on the resort, to ensure the financial costs and position of these departments are accurate, up-to-date and complete
Monitor accounts to ensure that all charges and expenses, including intercompany, have been accounted for accurately and timeously.
Compile, monitor and review monthly, quarterly and annual Budgets and forecasting reports
Track expenses in line with budgets; and ensure these are accurately accounted for; investigating unusual variances relative to budget and previous year
Prepare and upload monthly accrual and adjustment schedules
Prepare monthly financial reports for cost centers, intercompany and projects, with relevant commentary.
Support HODs in compiling annual budgets, quarterly forecasts & controls within stipulated deadlines
Consolidate departmental budgets into a budget to be approved and uploaded into the ERP system
Make value-add recommendations for cost savings, based on financial information and evaluating proposed projects
Co-ordinate month end and year end activities for these departments
Participate and provide input for internal and external financial audits
Assist with annual financial statements
Oversee the completion of stock control processes for the respective areas in the portfolio
Request invoices to be created from SSC and distribute to concessionaires, rebates, sponsors, sundry
Request disposals, scrappings, impairments, revaluations of fixed assets
Request vouchers to be processed by SSC
Assist with departmental Capex requirements
Manage query department staff to ensure that department is performing optimally and to agreed KPIs’
Facilitate performance contracting and the development of IDPs for relevant staff within the query resolution department
Monitor the invoice control function to ensure that this executed with minimal delays
Monitor all query workflows and ensure they are routed to the correct department, responding to first line queries where appropriate.
Monitor the Kofax and scanning of relevant paperwork to SSC for resolution of queries
Monitor and review the Creditors age analysis to highlight long outstanding balances, unusual balances, etc
Review weekly SSC payments forecast detail for accuracy, reasonableness and to ensure that any agreed payments actually reflect on the forecast
Approve purchase requisitions and purchase orders for accounts of these departments
Monitor purchase orders and submission of invoices for payment
Capture expense claims for employees within these departments
Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties as required
Special Projects Administr
Job Purpose
Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and delivery of business objectives, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
The Special Projects Administrator will be responsible for providing a wide range of administrative, project, and transactional support of a responsible, confidential and complex nature to support SunBet’s special projects and retail teams in order to ensure a seamless and consistent delivery to all clients, internal and external stakeholders. This will include administration around setting up and launching of retail betting shops, co-ordinating required site compliance notices and ensuring all preparation is finalised for regulatory audits and inspections to ensure a smooth and accurate delivery of retail product and services in line with SunBet’s objectives and relevant policy, procedures and compliance standards. In addition the role will co-ordinate logistics and agree terms with various service providers such as retail property management companies with regards to promotional activations being run by SunBet’s mobile promotions teams.
This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.
Education
3-Year Diploma / Degree in Business Management / Compliance / Project Management
Experience
1-2 experience in project co-ordination, audit or business administration
Strong understanding of business operations
Skills and Knowledge
Checking
Collecting & Evaluating information (analysing, conceptualising)
Sports betting and gaming play management system knowledge
Knowledge on roaming networks and sim control
Demonstrating Integrity
Key Performance Areas
Co-ordinate and track operational and special project activities, ensuring logistics and stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project activities in line with established frameworks, tools and legislative requirements (including e.g. Business development projects, Retail expansion projects, and the SunBet-SunSlots LPM partnership).
Co-ordinate internal audit activities with site retail operators to assess compliance in outlets against Gaming Board regulatory requirements ensuring the integrity of online gaming operations and safeguarding customer information while actively monitoring for any suspicious activities and behaviours
Keep up to date with SunBet product knowledge and all client-facing technology within the retail operations
Co-ordinate the collection of data for retail cash players from various retail operations, and compile a trend analysis to understand and report on player preferences and activities in order to share with management.
Provide input into remedial actions or activities based on results e.g. promotion activations; betting events; compliance process flows, etc.
Monitor retail outlets, equipment and resources and report issues related to network (connectivity/access/roaming/sim card etc), escalating challenges if necessary
Monitor marketing collateral in retail outlets to ensure these are aligned with the SunBet brand and CI
Utilise knowledge of sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution as required when visiting retail properties
Compile and distribute on-site activation schedules for promoters attending activations at various promotion venues
Roster and schedule mobile promoter teams for various activations, ensuring there is sufficient coverage per shift
Communicate with stakeholders, clients, and visitors around activation requirements
Book activation venues and plan logistics according to requirements – number of people, equipment, times, access to floor, refreshments, etc.
Troubleshoot and resolve customer issues related to the online betting platforms, mobile applications, and other digital tools, routing and escalating technical problems to the appropriate teams while ensuring timely follow-up and resolution
Maintain comprehensive and accurate records of customer interactions, issues, and resolutions contributing to the ongoing improvement of customer service processes, procedures, and knowledge base
Commis Chef
Job Purpose
Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s
operational excellence standards, procedural compliance and customer experience expectations
Education
1-Year Culinary Certification or equivalent national qualification in culinary skills at Certificate level
Membership with South African Chef’s Association and other relevant culinary accreditation
Ability to work shifts that meet operational requirementsPhysically able to move operating equipmentHave an open attitude to perform similar functions in alternative outlets due to operational requirements
Key Performance Areas
Duties and responsibilities include
Food Preparation
Keep up to date with regards food products, trends and cooking methodologies
required to deliver menus
Prepare mise-en-place, conduct checks and preparations for service in line with SOP
Support Chef de Partie in the daily operation and preparation of food / menu items
according to recipe guidelines and preparation techniques – including preparation of
vegetables, sauces, salads, cold starters; and hot dishes
Control food stock and food cost in own section by minimising waste and off-cuts
Check food stocks – reporting on shortages, throwing out food that is close to expiry
and keep the fridge areas in good order.
Resolve or report on any anomalies / spoilages to the required standards to
management chefs
Culinary Governance Standards
Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
Identify issues with regards own work station appearance and functioning of
equipment and systems
Check cleanliness of own section or station
Be aware of and comply with health, safety, hygiene and environmental regulations
in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with
a friendly smile, acknowledging them, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant
solutions
Identifies customers and understand their preferences
Take guest orders accurately at the buffet
Explain menu items
Prepare food items for the guest and present in line with standards
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution,
escalating if necessary
Gaming Technical Shift Manager
Job Purpose
The Gaming Technical Shift Manager manages the day to day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations
Education
N5 National Electronic Certificate (light current) with relevant experience or
2 or National Electronic Diploma (light current) or
Equivalent qualification
Experience
At least 2 years’ experience as a Gaming Technician
Skills and Knowledge
Planning
Motivating others / gaining co-operation
Decision-making
Training; coaching; keeping abreast of new developments in field
Reports gaming equipment anomalies and repairs to gaming management
Quality assures work orders
Schedules planned and preventative maintenance
Verifies and resolves escalated disputes and incidents
Follows up on progress of allocations and makes adjustments if required
Liaises with Internal and External customers/ stakeholders
Key bunch maintenance: (Keys, IFS, and money declarations)
Attends required meetings
Keeps departments / staff informed of information required to meet their needs
Gaming Product
Evaluates gaming products
Conducts walkabouts to check product condition
Technical assessments
Manage technical requirements of product moves
Researches products / keeps up to date with development
Compile and manage the delivery of the scheduled maintenance plan
Trains staff to use products efficiently
Monitors and reports on product availability / uptime
Master file system maintenance
Reporting and Administration
Consolidates, verifies and distributes Analytical Reports: (Including but not limited to)
a. Shift reports
b. Month end Feedback reports
c. Note acceptor reports
d. Card acceptance reports
e. Power Supply voltage reports
f. Suspicious meter movement reports
g. Card update failures
h. Network stats checks
i. Performance reports
j. Progressive Reports
k. IFS Reports
l. Cash Handling Equipment Reports
Makes recommendations to address shortfalls
Captures relevant data
Ensures RGP information is displayed
Provides feedback to HO and Suppliers
Compliance Management
Customise technical standards for the unit
Communicates standards to all relevant parties
Manages and audits Standard Operating Procedures
Identifies new legislation changes, risks an opportunities to maintain the SOPS
Standards include ordering of locks and keys, game software, SAMS, shift control keys
Master file system audits
People Supervision and Development
Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Manage productivities and payroll costs for the department
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Manage employee relations and disciplinary action within the department
Ensure staff communication and motivation
Performance contracting, reviews and development
Provides resources and removes obstacles to performance
Onboarding of new staff members
Guides and coaches employees
Participates in the recruitment and selection of new technicians into the department
Customer Relationship Management
Investigates and resolves customer disputes
Promotes customer service programmes
Manages guest Interaction and Service
Identifies and responds to customer feedback to improve the offering
Financial Control
Controls spend and product buying in line with budget
Prepares orders and follows up on progress
Sources, checks and signs quotations
Manages stock control processes and standards
Supplier Relationship Manager
Regular communication and relationship building
Manages Supplier SLA’s
Selects and manages suppliers as per procurement policy
Assistant Project Accountant
Job Purpose
The Assistant Project Accountant will be responsible to support the set up and monitoring of projects in IFS (including development, events & IT projects) to ensure project costs are allocated and reported correctly and that the final costs are capitalised or expensed appropriately in accordance with Sun International’s standard accounting policies and procedures as defined by the Shared Services Centre, as well as in accordance with regulations and client expectations.
Education
2-Year Diploma in Accounting
Experience
Minimum of 2 years’ experience in project accounting
Skills and Knowledge
Evaluating information
Taking action
Implementing Skills
Managing Customer & Stakeholder relationships
Emotional Maturity
Analytical skills
Attention to detail
Working with information (agreements, laws, regulations, statistics
Project accounting
IFRS rules
Procurement processes
Business and Financial Acumen
IFS Projects and Finance modules an advantage Business and Financial Acumen
IFS Fixed Assets module an advantage
Written and verbal communication skills
Proficiency in MS Office Suite
Written and verbal communication skills
Clerical administration
Key Performance Areas
Set up development projects in IFS and load the approved budgets
Process invoices against relevant projects and allocate correctly to activities, Support procurement in processing purchase requisitions correctly
Re-allocate project costs to the correct activities where relevant
Bill project costs to relevant units as and when required
Review WIP accounts daily, highlighting any concerns, to ensure accuracy and capitalise, allocate to inventory or expense as per policies and guidelines
Create fixed asset IDs for all costs to be transferred to the fixed assets register (FAR)
Maintain spreadsheets for all pre-opening costs for the development projects held in SIML/unit books for analysis and capitalisation purposes
Liaise with supply chain to receipt in goods/services for payment purposes
Follow-through on advance deposits for development projects
Close out project accounts upon project completion and capitalise or expense project costs to the correct accounts
Compile project reports monthly and present actuals against budget (variances)
Update forecasts monthly and present to project teams
Investigate project expenses not billed
Understand and be fully proficient in the application of all relevant SSC policies and procedures
Keep management updated regarding progress, and where necessary escalate unresolved issues or challenges
Respond to and resolve queries timeously with internal and external clients
Develop and maintain sound working relationships with relevant departments, interacting with clients to provide professional service standards and solutions
Collaborate with the SSC reporting teams in implementing project accounting objectives, and supporting the finance teams in reaching and exceeding their targets and objectives
Contribute towards a culture of quality standards, ethics and governance.
International Sales & Marketing Manager (Region)
Job Purpose
Responsible and accountable to reach and exceed targets for multiple international market segments and distribution channels including achieving brand awareness, customer acquisition, business growth, reactivations and retention with the aim of maximising the revenue potential of the business and growing the Company’s market share.
Education
3-Year B Degree/Diploma in marketing, travel and tourism (not essential).
Experience
Essential: Minimum of 3-5 years international sales and marketing experience and travel exposure, including 3 years’ experience managing international key accounts, preferably in the hospitality industry
Essential: Solid proven track record and strong existing relationships with inbound tour operators and agents in South Africa and Offshore
Working in a fast paced, ever-changing environment
Experience should include exposure in leading and motivating a team
Oversee the development of sales and marketing plans to promote the Group product internationally within a portfolio of countries and a local portfolio of Agents/ TO’s
Provides short-and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data.
Provide input and insights and make recommendations around current and future plans by determining and evaluating market trends and customer preferences.
Perform a trend analysis and interpretation of current customer needs using business intelligence tools and data
Build and maintain networks to understand the macro environment
Elicit new business opportunities and leverage relationships to promote revenues; competitive edge and business growth
Clearly define and delegate plans, authority and accountability to representation offices and motivate the team to reach required revenues
Conduct an analysis of competitor product offerings in the hotel and hospitality industry, and design and implement offshore marketing plans
Have a thorough understanding of the Group properties and their Customer Value Propositions to conceptualise, design and execute relevant campaigns
Provide innovative concepts and customer insights to increase customer activity, site visitations and revenue spend at Group properties
Identify new market opportunities and ensure these opportunities are included in the sales strategy
Complete various international sales reports including status and new business acquired
Own and manage the portfolio of Sales accounts in a number of international countries
Develop and manage plans for the implementation of the customer acquisition and retention strategies
Design plans and engage with agents/tour operators to retain and grow business revenues
Communicate and conduct regular follow-ups with existing clients
Attend Sales events, and trade shows to raise awareness around the hotel’s brand, as required
Conduct on-site inspections; meet-and-greet’s; and familiarization trips; and entertain whenever required
Maintains positive relationships with all guests, tour operators, colleagues and sales networks
Conduct face-to-face client consultation to secure and retain business for SI
Investigate and compile a client synopsis which provides specific value add information that informs decision making e.g. organogram, sponsorship type, potential spend, etc.
Develop customer accounts to drive individual leisure business into the Group hotels and to increase market share in all revenue streams
Identify and pursue opportunities for joint ventures e.g. sponsorships, educationals, site inspections, etc.; as well as opportunities to establish special deals
Package new offers in unique ways to increase interest, and negotiate room rates/packages with clients
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Acquire leads and respond to leads received immediately
Conduct sales presentations and close deals with clients
Maintain the integrity of data in the database, including activating special deal requirements
Manage the CRM programme and Premier Partner Programme
Monitor market trends and oversee advertising and marketing activities for various markets
Identify/define CVP (Customer Value Proposition) for the specific International markets
Creating a strong and consistent brand identity internationally
Develop seasonal brochures with key distribution partners
Develop required packages for promotion in Joint ventures and affiliations
Develop marketing collateral and toolkits for teams
Create and execute exhibitions at selected international and local trade fairs and global shows to promote the brand
Manage trade associations and relevant small affiliations
Communicate and manage various stakeholders with regards the brand; requirements and adjustments
Communicates campaign objectives and plans with key stakeholders across the Group
Monitors implementation to ensure that the campaign is rolled out as per plan
Authorise proofs on all content
Analysing and reporting on the effectiveness of campaigns
Provides support to business unit management teams as required during implementation
Liaise with hotel management in formulating the sales targets and strategy for the hotel
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales campaigns
Assists with maintenance of tour operator accounts, database, contact, team activities and business details within Opera according to SI standards
Coordinates the distribution of information to all relevant departments within hotel
Attends all sales meetings and provide feedback relevant information to Group sales
Source, selects and interact with vendors and business partners to create partnerships for the business to become industry leaders
Contracts deliverables and negotiates costings including pricing negotiations
Provide guidance to hospitality partners to promote opportunities and ensure packages are correctly designed to meet customer expectations in line with contracted deliverables and timeframes
Develop and manage the sales and marketing budget for allocated market segments including:
Revenue maximisation
Cost management
Financial reporting for the function
Financial reporting on campaigns and marketing initiatives
Manage costs and authorise spend in line with budget for individual and collective segments
Conduct accurate forecasting of revenues for allocated market segments in alignment with strategies
Monitor and manage sales against the defined budget
Provide input to rate strategies and guidelines to generate targeted revenues
Defines Capex requirements
Ensures that clients and guests are treated with courtesy and respect at all times
Interact with clients and guests and provide professional service standards and solutions
Handle any escalated complaints, disputes and suggestions asap
Engage with customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice
Be present to assist Sales & Marketing coordinators; including attendance at promotions or functions
Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
Quality assure calls
Provide post-mortem feedback with regards campaigns to ensure these are always relevant and effective
Upskill staff to ensure they have sufficient insights and information with regards VIP customers visiting the properties
Gaming Technician
Job Purpose
Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with Internal professional standards and gaming regulations.
Education
N5 National Electronic Certificate (light current) with relevant experience or
S2 or National Electronic Diploma (light current) or
Equivalent qualification
Experience
2 years’ experience as a technician will be an advantage.
Experience in the gaming industry is preferred.
Skills and Knowledge
Ability to work shifts that meet operational requirements.
Physical ability to walk and stand for long periods of time, vision, hearing, speaking and literacy.
Physically able to move machines.
Full visual acuity (ability to discern colours)
Manual Dexterity – ability to handle and work with tools applicable to the job.