SAA Vacancies

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Cabin Crew

losing Date	2024/07/30
Reference Number	SAA240719-1
Job Title	Cabin Crew
Division	Operations
Business Unit	Inflight Services
Job Type	Permanent
Location – Country	South Africa
Location – Province	Gauteng
Location – Town / City	Kempton Park

Job Purpose

The Cabin Crew member is responsible to ensure the on-board safety of the Airline’s customers and to provide a 5-star customer experience on-board in line with SAA’s Customer Service Standards. The role will ensure that the on-board service delivered to customers complies with the touch-point standards, service procedures and duties defined for the aircraft type operated and ensure the uncompromised excellent customer experience throughout the pairing.

The role will effectively perform this function by following through on instructions by the SCCM on all aircrafts. Further, the Cabin Crew member will effectively resolve all conflict and disputes for customers on all flights. The role will assist in promoting the Corporate Brand, protecting the company’s goodwill and ensuring the Company’s image is upheld.

Lastly, the Cabin Crew member will adhere to standard operating procedures and are accountable to the Purser on all aircraft. The role will report all non-compliances to company standards to the Purser and or Commander.

Principal Accountabilities

Demonstrates an understanding of the Inflight Services strategy and plan relevant to own work outputs
Implements strategy within area of responsibility/ own area of work
Provides recommendations to support the implementation of the Inflight Operations strategy and plan
Contributes to the budget management and containment of costs on-board
Provides recommendations on profitability
Ensures correct application of processes and systems in area of responsibility
Utilises resources in area of responsibility/ own area of work in a time and cost effective manner
Utilises technology to enhance internal and external customer requirements
Executes work outputs according to customer requirements
Adheres to Governance and Risk Management policies, processes and systems
Delivers on regular, irregular and timeous reporting of information to key stakeholders
Participates in continuous optimisation programmes, projects and initiatives
Responsible for the safety of customers and all crew onboard
Manage emergency situations on-board
Manage Inflight medical emergencies
Renders a high quality service to customers and crew
Maintains sound interaction between customers, flight deck crew, Purser and cabin crew
Assists in maintaining crew well-being
Compliance with the relevant company policies, procedures, standards and relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates in
Report all non-compliance to Company Standards to the Purser and/or Commander

Qualifications & Experience

Grade 12
A relevant 3 year Diploma at NQF level 6 will be an advantage
A CCM qualification obtained in the last 5 years will be an advantage

Other requirements:

Fluency in English is essential
Must be able to swim
A weight proportional to height, minimum of 1,58m
A maximum body mass index of 35 to be maintained throughout the term of the appointment
Must be able to fit in an aisle of the aircraft
Additional foreign languages will be an advantage
Reliable transport
Able to work on her/his own without supervision
Well groomed with no visible tattoos

Knowledge and Skills

Understanding of relevant Cabin Services collective agreements policies, procedures, standards and relevant legislation
Knowledge of relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc) and all other regulatory requirements of countries SAA operates in
Good interpersonal skills
Strong customer service principles
Problem solving and analytical skills
Time management
Good communication skills (verbal and written) in English
Cultural and global awareness
Conflict resolution skills
Planning and organising skills
Active listening skills
Ability to handle pressure

Attributes

Effective communication
Technical expertise
Stakeholder relationships
Flexibility and adaptability
Drives results
Organisational awareness
Ethics and integrity
Collaboration
Customer centric

Additional Information

Applicants must be a South African national and holder of a valid South African identity document
Applicants must have no criminal record
Applicants must be above the age of 18
Applicants will undergo a security check and medical examination
Applicants should be able to undergo an extremely intensive training programme, a series of assessments and interviews, must pass all training programmes as well as attend training as and when required to do so
Applicants may undergo a psychometric and psychological evaluation

Please ensure that you upload the following documents. Kindly note the size limit per upload is 1mb. Applications without the necessary documents will be disqualified.

Updated CV
Certified copy of ID
Certified copy of Matric Certificate

First Officer

Closing Date	Not specified
Reference Number	SAA231220-1
Job Title	First Officer
Division	Operations
Business Unit	Flight Operations
Job Type	Permanent
Location – Country	South Africa
Location – Province	Gauteng
Location – Town / City	Kempton Park

Job Purpose

South African Airways (SAA) wants you to join the SAA family as a First Officer.

As a First Officer, you will be expected to take all measures required for the safety of the flight, whether on the ground, or inflight, and be expected to perform the duties of a pilot for South African Airways as either a Second-In-Command Pilot (P2) or Cruise Relief Pilot (P3).

Principal Accountabilities

Documentation Requirements:

Matric results transcript
Aviation training records
A summary of all the types of aircraft flown and the number of hours flown in each type
Certified copies of the following: Matric Certificate; South African Identity Document / Passport, Academic transcripts; Last 3 pages of Pilot logbook; Pilot Logbook Summary, Pilot License; Class 1 Medical Certificate
CV

Preference will be given to female pilot applicants in accordance with SAA’s Pilot Employment Equity Plan.

Candidates will be expected to undergo pre-employment assessments which includes checks i.e. criminal, credit, reference, authentication of qualifications etc., simulator / written and psychometric tests.

Qualifications & Experience

Matric Certificate / Grade 12 results / N3 or relevant tertiary qualifications (SAQA accredited)
Compulsory subjects: Mathematics or Statistics 101 and English (D symbol on higher grade or C symbol on standard grade) coupled with one of the following: Physical Science or Computer Science (D symbol on higher grade or C symbol on standard grade)
Valid South African Airline Transport Pilot’s License, or a Commercial Pilot License having completed all the ground subjects for the ATPL (previously known as a Frozen ATPL). A valid ATPL License must be obtained within 4 years from date of employment with SAA with a multi engine instrument rating
Valid Class 1 medical
A minimum of 1,500 flying hours which includes 200 hours on multi-engine aircraft
Be a South African citizen with a valid Passport

Knowledge and Skills

Must have expertise in the application of safety standards and safe operating practices
Detailed knowledge and understanding of national and international aviation regulations such as CAA, ICAO, IATA, FAA, and EASA
Demonstrate a firm understanding of international travel, international customs and practices etc.
Knowledge of all legal regulations for the piloting/aviation profession in the South African and international regulatory environment
Business communication skills (verbal and written)

Attributes

Emotional intelligence
Ability to inspire commitment
Able to deal with complex operational issues inherent in a fast moving environment
Ability to work under pressure (organisational resilience with change management focus)
Ability to pay attention to detail (meticulous)
Ability to collaborate proactively and maintain working relationships across professional and operational boundaries
Results driven
Ability to develop self and others
Judgement and decision making ability

Additional Information

SAA will make use of an internal employee referral programme for all permanent vacancies advertised externally on the E-recruitment site. The normal advert and application process will still apply alongside the programme. Terms and conditions as published on MySAA apply.

SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.

PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.

This applies to all internal and external applicants.

SYSTEM SUPPORT: CebileNkosi@flysaa.com

Click here to apply

All the best with your applications.