Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Bartender 

Job Purpose

Job Purpose:

• To prepare and deliver exceptional beverage services within the banqueting and/or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed  

Education

Education:

• Grade 12 preferred or Grade 10 (with relevant experience)  

Experience

Experience

• 2 years previous experience as a bartender
•  

Work conditions and special requirements

• Ability to work shifts that meet operational requirements   
• Physically able to move operating equipment   
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements  

Skills and Knowledge

Core behavioural Competencies:

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Team co-operation

Technical/Proficiency competencies:

• Beverage / Cocktail Product Knowledge
• Barrister skills
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services

Key Performance Areas

Key Performance Areas:

Prepared Work Area:

• Prepare mise-en-place, and conduct any other required checks and preparations for service Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems 
• Stock bar for service
• Check cleanliness of own section or station

Service Execution:

• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu 
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests and administer cashiering transactions
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items

Bar Standards

• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets 
• Use and store operating equipment in line with specifications and safety regulations Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Helpdesk Operator

Job Purpose

Responsible for the timely and effective response to maintenance queries and problems through the receipt and logging of identified problems; the co-ordination and allocation of job cards to relevant maintenance managers, supervisors or maintenance team members and follow-though until resolution, in line with Company procedures.

Education

• Matric
• 1-Year Certification in maintenance; call centre environment  

Experience

• Minimum of 2 year experience in a helpdesk environment
• Experience with Microsoft Active Directory an advantage
• Experience with hospitality and gaming systems an advantage
• Able to work shifts and weekends
• May be required to work overtime in line with operational requirements

Skills and Knowledge

Core & personal behavioural competencies

• Problem solving
• Attention to detail
• Assessing and evaluating information
• Organising skills
• Initiative
• Decision-making skills
• Dealing with customers

Technical / proficiency competencies

• Technical acumen
• Listening skills
• Telephone skills
• Proficient in MS Office

Key Performance Areas

Incident Response & Service Desk Allocations 

• Respond telephonically to user issues
• Identify user information
• Log incidents / calls
• Complete checklists
• Conduct telephonic diagnostics to facilitate prompt resolution or redirection to relevant maintenance manager
• Pick up new incidents and correctly assign to relevant maintenance areas for troubleshooting and resolution
• Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
• Complete Incident priority reports for shift handover meetings with the correct level of detail for current incidents

User Engagement

• Answer calls received by the service desk promptly and treat all clients with respect
• Analyses severity of the issue i.e. high, medium, low
• Elicit caller information for mandatory fields
• Capture information accurately and efficiently into the system
• Interacts with the client and provides service to resolve their individual queries
• Identifies and resolves potential service issues first time round
• Complaints, disputes and suggestions are actioned / escalated as per SOP
• Service delivered as per SOP

Learner : NC Gaming Ops – T (Cashiering)

Job Purpose

GAMING OPERATIONS LEARNERSHIP UNEMPLOYED LEARNERSHIP 

BACKGROUND

Afrisun KZN trading as Sun Sibaya is committed to contributing to South Africa’s national skills development agenda by focusing on both internal and external talent development initiatives. Our commitment to skills development of both employed and unemployed is demonstrated both through the Sun Sibaya Bursary Scheme and the provision of work readiness programmes, like learnerships and internships.

Education

• Matric certificate or Equivalent NQF Level 4 qualification

Skills and Knowledge

• Valid South African ID
• English Passed
• Ability to work shifts and in a smoking area.
• Sound inter-personal skills.
• Well-presented and spoken.
• Self –motivated
• High levels of initiative and drive

Key Performance Areas

KEY ACTIVITIES

• Check work area and ensure all equipment is functioning and ready for service.
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects.
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure,
• and always ensuring respect
• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system
• Report on any suspicious transactions
• File documentation

Learner : NC Gaming Ops – T- GTFA

Job Purpose

GAMING TECHNICAL & FLOOR ASSISTANT UNEMPLOYED LEARNERSHIP 

BACKGROUND

Afrisun KZN trading as Sun Sibaya is committed to contributing to South Africa’s national skills development agenda by focusing on both internal and external talent development initiatives. Our commitment to skills development of both employed and unemployed is demonstrated both through the Sun Sibaya Bursary Scheme and the provision of work readiness programmes, like learnerships and internships.

Education

• Matric certificate or Equivalent NQF Level 4 qualification.

Experience

QUALIFYING CRITERIA

• Matric certificate or Equivalent NQF Level 4 qualification
• Valid South African ID
• English Passed
• Ability to work shifts and in a smoking area.
• Sound inter-personal skills.
• Well-presented and spoken.
• Self –motivated
• High levels of initiative and drive
• Physically able to work and stand for long periods of time.
• Physically able to move machines and handle and work with tools applicable to the job.
• Ability to work shifts that meet operational requirements.

Skills and Knowledge

• Meet the requirements for a gaming license.
• Gaming Component Knowledge
• Emotional resilience
• Listening Skills

Key Performance Areas

• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and always treated with respect.
• Be available and interact with guests to assist with queries.
• Cleaning, servicing, replacing, and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, iView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing, and promotional equipment (Refer to the work output task register)
• Clean-ups move location.
• Keep workshop tidy and safe.
• Clean, store and secure equipment

MVG Supervisor

Job Purpose

Responsible to supervise and monitor the MVG operation and team during the shift to ensure an exceptional guest experience at the MVG desk in accordance with company standards and gaming regulations.

Education

• Matric, with at least Math’s literacy.
• Certificate in PR / Marketing would be an advantage.

Experience

• 4-6 years’ experience in a customer facing role, including supervisory experience preferably obtained in the gaming industry.

Skills and Knowledge

• English verbal and written communication skills & Problem Solving
•  Collecting Information (listening; asking questions) Dealing with Customers, handling conflict.
•  Following Instructions
•  Emotional resilience
•  Honesty in the handling of cash
•  Presentable
•  Loyalty Programme product knowledge, profile management (data, capturing, card, issuing, reward processing)
• Basic gaming product knowledge
• Compliance procedures and regulations, Basic responsible gambling principles
•  Proficient computer skills, Typing skills.
•  Working knowledge of SVC / Opera PMS /
• EGS / Promo Exec is an advantage.

Key Performance Areas

• Promotes Loyalty Programme and explains benefits.
• Clear understanding of the programme operations (Terms and conditions, programme. mechanics)
• Completes registers (e.g. lost cards, unclaimed monies, key, radio, etc) Interact and be present at and around the MVG desk during service to understand and assist, customers with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Promotes active customer engagement amongst the staff.
• Supervise staff appearance and floor appearance/ functioning of equipment and systems for the outlet.
• Report and resolve any issues experienced.
• Monitor the capturing of data into the loyalty management system.
• Supervise the control of stock and operating equipment as per SOP for the outlet (e.g. numbered stationery, registers, voucher books, MVG cards, collateral, etc.) Completes MVG admin paperwork
• Completes and forwards customer transaction reports.
• Calculates and disburses discretionary/ complimentary spend.
• Manages employees to ensure that staff uniform, hygiene and appearance is maintained.
• Conducts performance contracting, reviews, and development.
• Identifies performance gaps and conducts coaching and on job training.
• Identifies and addresses misconduct issues.
• Keeps records of coaching discussions.
• Monitor service standards to ensure all guests are always treated with courtesy and respect, and that their individual needs are addressed.
• Up skill staff to ensure that they are fully fluent in details of current campaigns, promotions, and gaming operational knowledge.
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Drive MVG sign-ups through educating non-MVG customers on the floor with regards the MVG programme and its benefits.
• Report on any issues experienced and solutions executed.

Operations Project Administr

Job Purpose

The Operations Projects Administrator will be responsible for providing a wide range of administrative, project, and transactional support of a responsible, confidential and complex nature to support SunBet’s Operations projects and consulting teams in order to ensure a seamless and consistent delivery to all clients, as well as internal and external stakeholders. This will include co-ordinating, tracking and following-through on operational project activities to ensure that objectives are delivered as agreed in line with SunBet’s targets, budgets and relevant policy, procedures and standards. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with professionalism, adaptability and confidentiality, whilst taking every opportunity to grow knowledge of SunBet’s operations for further development.

Education

• BCom Degree, BSC Degree or relevant equivalent in engineering, business management.
• Proficiency in SQL.

Experience

• 1-2 years working experience in a variety of industries or roles.
• Strong understanding of business operations.

Skills and Knowledge

• Analysing / Problem Solving ability
• Managing Stakeholder relationships
• Applying expertise and technology
• Responding with urgency
• Emotional Maturity
• Integrating (Connecting, Consulting, Collaborating)
• Interest in sports betting
• Project co-ordination
• Administrative and minute-taking ability
• Computer literacy – MS Office
• English Verbal and Written communication skills
• Understanding and application of SQL, Visual dashboards
• Functional product and process knowledge
• Business process analysis methods and techniques
• Business acumen

Key Performance Areas

• Provide administrative support to the Ops Project Management Specialist and Consultants as may be required
• Take minutes and capture action points deriving from project-related meetings and communicate these with stakeholders
• Co-ordinate and track operational project activities and logistics, ensuring stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project tasks and activities in line with established plans
• Support the operations and project teams in conducting of due diligence activities on various SunBet business, to support the operationalisation of the SunBet revenue growth and optimisation strategy for implementation across the business operations
• Monitor and anticipate team requirements needed for operational projects; tasks, documentation or any other resources and equipment as may be required, escalating challenges if necessary
• Facilitate communication with various stakeholders, team members and clients around project activity requirements as required
• Be the first level of support on project queries, escalating technical or more complex problems to the appropriate teams while ensuring timely follow-up and resolution
• Onboard 3rd parties required for the performance of projects
• Assist with capturing of ongoing projects on the work management platform (namely Asana), assigning output to relevant stakeholders and provide due dates as agreed with relevant stakeholders
• Monitor project-related communications and correspondence to ensure that all project deliverables are being tracked and delivered
• Prepare project status reports and presentations to provide to key stakeholders
• Attend meetings with affected stakeholders to ensure that action points are captured and implemented as part of the project planning process
• Take every opportunity to develop personal knowledge and competence in SunBet’s operational areas, through observing and interacting with team members.

Operations Project Consultant

Job Purpose

The Operations Project Consultant: Africa will be responsible for providing a wide range of project support and management of a responsible, confidential and complex nature to support SunBet’s African expansion and business projects in order to ensure a seamless and consistent delivery to all clients, as well as internal and external stakeholders. This will include co-ordinating and tracking project activities to ensure that objectives are delivered as agreed in line with SunBet’s targets, budgets and relevant policy, procedures and standards. This dynamic position requires the ability to plan, think critically, and offer project management support with professionalism, adaptability and confidentiality.

Education

BCom Degree, BSC Degree or relevant equivalent in accounting, finance, engineering, business management

Experience

• 2-3 years working experience.
• Project management experience preferable.
• Gaming industry exposure is preferable.

Skills and Knowledge

• Analysing / Problem Solving ability
• Managing Stakeholder relationships
• Applying expertise and technology
• Strategic and planning ability
• Responding with urgency
• Emotional Maturity
• Integrating (Connecting, Consulting, Collaborating)
• Interest in sports betting and casino games
• Active project management and project co-ordination
• Proficiency in Asana or other project management programs is beneficial
• Computer literacy – MS Office
• Administrative and minute-taking ability
• English Verbal and Written communication skills
• Functional product and process knowledge
• Business process analysis methods and techniques

Key Performance Areas

• Actively manage and deliver a portfolio of projects in specific, pre-defined areas
• Prepare project briefs for expansion and other SunBet operational projects into Africa to ensure all key stakeholders are aware of what is required for a certain project
• Facilitate communication and collaborate with cross functional teams / stakeholders, team members and clients around project activity requirements relative to Africa projects
• Co-ordinate and track project activities, ensuring stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project tasks and activities in line with established frameworks, tools and regulations
• Support project teams in conducting of due diligence activities on various SunBet business, to support the operationalisation of the SunBet revenue growth and optimisation strategy for implementation across the business operations
• Engage with stakeholders and chair project meetings to plan tasks and resource availability and ensure that action points are captured and implemented as part of the project planning process
• Monitor and anticipate team requirements needed for projects; tasks, documentation or any other resources as may be required, escalating challenges if necessary
• Troubleshoot and resolve issues related to project queries, escalating technical problems to the appropriate teams while ensuring timely follow-up and resolution
• Maintain and track comprehensive and accurate records of project interactions, issues, and resolutions contributing to the ongoing improvement of service processes, procedures, and knowledge base
• Capture projects on the relevant work management platform (such as Asana), assigning to relevant stakeholders and provide due dates after consultation with relevant stakeholders
• Contribute to resource planning for projects within the business

Dept Co-Ord : VIP

Job Purpose

• The Departmental Coordinator: VIP is responsible for providing high-level administrative and operational support within the VIP department. This role ensures the efficient coordination of VIP-related activities, events, and services, maintaining exceptional experiences for VIP clients. The coordinator will also play a key role in verifying and conditioning data, ensuring that all information related to VIP clients, events, and other operational elements are accurate, up-to-date, and in compliance with organisational standards.

Education

• Diploma in Marketing

Experience

• 3-4 years’ experience in an administrative function within a customer service environment
• Experience in storing and processing data within a database is advantageous

Skills and Knowledge

• Organising and Coordinating Resources
• Collecting Information (Sourcing, checking, documenting)
• Following Procedures
• Problem-Solving
• Assuring Quality
• Initiating Action
• Managing customer and stakeholder relationships
• Conformance to Internal Standards
• Sun International Structure and Channels
• Marketing Services Procedures
• Communication skills – written and verbal
• Computer Literacy (MS Office / Peoplesoft)
• IFS (Purchase requisitions)
• Professionalism and Image
• Clerical Administrative functions

Key Performance Areas

• Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
• Create and maintain an online filing systems /templates (including records and reports) that enables relevant stakeholders to access the information
• Coordinate the flow of paper and electronic documents to the appropriate parties
• Provide administrative support and respond to queries received by the management team (including responding to e-mails, mail and telephone enquiries), escalating or redirecting as required
• Assist in coordination of logistics for various events and meetings as required both internally and externally where necessary
• Liaise with travel service providers to co-ordinate travel, car and accommodation arrangements
• Book meeting venues according to meeting/event needs/requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames
• Update Daily VIP Workbook (Top winners, losers, Birthdays etc)
• Track, report and communicate on monthly team activity e.g. big winners, losers, respective host’s GGR / NGR and Activity (active and dormant players, call campaign stats etc)
• Report on VIP accommodation and maintain relevant records (auth forms, booking confirmations, trackers etc)
• Facilitate departmental meetings inclusive of compiling and distributing of meeting agenda  
• Follow through on outstanding issues and action lists from meeting minutes
• Collate and validate team’s incentives and track against related KPIs
• Draw and update relevant reports in line with business needs and BI departmental requirements
• Condition and compile data for various reports (i.e ROI, Events post analysis, Invitee guidance etc)
• Capture staff rostering into the system and distribute rostering schedules accordingly
• Identify, classify, maintain, and protect all confidential files, documentation, and sensitive information consistent with record handling in line with legislative regulations for auditing purposes
• Update, store and communicate  revised departmental SOPs
• Record and track VIP Gift supplies inventory (in stock/issued/returned/in inventory etc)  
• Asist with the allocation and delivery of VIP player gifts ( keeping records on recipients, costs, invoices etc.)
• Monitor progress of projects and track project costs against a pre-defined budget
• Assist with the VIP Team’s Ad-hoc initiatives e.g. Call Campaigns etc
• Draw segment data  for call campaigns to support the VIP Call centre team
• VIP Promotions – verification of cohort, promo schedule implementation and execution via marketing team
• Keep management updated with regards progress, and where necessary escalate unresolved issues
• Develop and maintain sound working relationships with relevant departments

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We wish you all the best with your applications