Gijima Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

SENIOR MANAGER : DESKTOP SERVICES (EUC) : GSS

PURPOSE:
The Purpose of the Senior Manager End User Computing or Desktop Support is to oversee and manage the operations of the desktop support team, who provides technical assistance and support to end-users within an organization to ensure they are productive and efficient. The primary responsibility of the Head of End User Computing is to ensure that the desktop support department is delivering quality services to end-users, meeting service level agreements, and resolving technical issues in a timely manner, while also ensuring that the desktop support team is operating effectively and efficiently.  The Head of End User Computing is responsible for setting the strategic direction for the desktop support team, which includes establishing goals, policies, and procedures. They must also ensure that the team is following best practices for incident management, problem management, and change management.

FORMAL EDUCATION:
Grade 12
Degree or Diploma in computer science or similar

KNOWLEDGE & EXPERIENCE:

• At least 8 – 10 years’ demonstrated experience in the ICT sector with relevant  experience in the management of , Call Centres, Field support solutions, Logistics & Projects and services in complex and geographically dispersed enterprise environments (including various services, solutions, industry frameworks and client verticals)
• Financial Management
• Project Management
• Quality management and Operational excellence
• Driving efficiencies through innovation and productivity improvement – Continuous Improvement
• Exceptional understanding of ICT support and field service management concepts, as well as underpinning international industry practices, frameworks and standards
• Highly innovative, result-driven and versatile professional
• Understanding of logistics and warehouse management
• Clear understanding of value chain

TECHNICAL CERTIFICATION

• Information Technology Infrastructure Library (ITIL)
• Project Management Professional (PMP)

COMPETENCIES

• Leadership and Management skills
• Strategic planning
• Strong financial acumen
• Communication and consultation skills
• Strong analytical and problem-solving skills and a solid creative instinct
• Commercial awareness
• Excellent organizational skills
• Strong business acumen, sound judgment, application of industry and business trend

ACOUNTABILITIES:
Key Objective

• The key objective is to ensure that end-users and clients have access to the necessary technology tools and support to perform their job functions efficiently and effectively. This includes providing technical support to end-users, managing the desktop support team, and ensuring that the organization’s IT infrastructure is reliable, secure, and meets the needs of it’s clients, plan and budget for support services, manage requirements and service contracts, deliver in terms of agreed contracts and ensure conformance to governance mechanisms.

ICT systems quality

• Ensure correct operations which comply fully with specific needs and outcomes in terms of the development, integration, security and overall management of ICT systems.

Improve business processes

• Optimise the series of operations of the organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.

Project management

• Standardise project management processes and practices

Maintain relationship with suppliers

• Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

Finance

• Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
•  Financial management – accountable for operating expense against a negotiated and agreed group operating budget.
• Maintain a consolidated view of costs and risks across lines of service which includes performance of financial analysis in collaboration with service and client delivery management
• Manage support services area in a cost effective manner applying relevant methodologies and leverage off economies of scale
• Full profit and loss responsibility, for all accounts.
• Successful SLA delivery (time and cost).
• Mitigation of penalties

Client Relationship

• Provide internationally recognized service delivery.
• Ensure that Customer support services proficiency is professionally demonstrated to Gijima clients
• Effective engagement with all Business units and their relevant teams
• Manage the intricate relationship of employee satisfaction/ client satisfaction
• Maintain and retain relationships with clients and business areas to ensure account and contract retention
• Plan, direct, monitor, deliver and report on achievements
• Adhere to agreed escalation processes both internal and client
• Regular client interaction with Cusormer Support Operational teams to interpret client’s requirements and position value propositions

Internal

• Establish, consolidate, standardise and optimise the ICT support service management function and processes of Gijima

• Provide overall leadership, control, decision making and take accountability for technical delivery on End User Computing commitments and Service Levels within End User Computing
• Monitor, evaluate and report on conformance to agreed organisational practices and engagement models
• Initiate and drive actions to address non-conformance (consequence management)
• Identify risks and escalate to Managing Executive for action.
• Establish a strong working relationship within End User Computing, as well as between the other business areas.
• Ensure projects deliver superior solutions to clients that add business value
• Standardise project management processes and practices across business and clients
• Stock control and stock level management
• Identify risks and escalation of risks to appropriate areas

Quality control

• Ensure effective quality management control to optimize world class service delivery.
• Establish and maintain a knowledge management system
• Leverage off economies of scale

Track key performance indicators

• Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.

HCM LABORATORY MANAGER

Purpose of Job
The Laboratory Manager will have the overall responsibility for the Technical, Quality and Managerial operations of the Gijima OHEL Laboratory. These will require Analytical Chemistry skills that includes ICP-OES method development and verification, FTIR method development and verification, good laboratory practise and orientation, managerial skills and an in-depth knowledge on implementing and maintaining a Quality Management system according to the ISO/IEC 17025 Standard.

Accountabilities also will include performance management, evaluating the effectiveness and efficiencies of the operation including the bottom line of the laboratory sections, overall quality, external customer service and support and expected growth of the business. 

The Laboratory Manager will also be responsible and accountable for maintaining laboratory compliance to the ISO/IEC 17025 standard and delivers results to meet both the customers and the regulators requirements. The Laboratory Manager must I additional have the experience to function as Technical Signatory in accredited, if so required.

Responsibilities will include:

• Develop Laboratory staff on a technical level and assure their capabilities to meet their Job requirement. Perform Job observations and declare Laboratory staff competent.
• Monitor and promote all aspects of Health and Safety in the workplace. 
• Assure that the QMS is part of the day-to-day operation of the Laboratory with all policies and procedures followed as documented and implemented.
• Accountable for the designing, co-ordinating and executing of training programs that are consistent with management objectives for continuous technical improvement and personnel performance reviews and awareness of the Laboratory QMS.
• Be appointed by SANAS as the Nominated representative for the CAB with thorough Knowledge of the regulations and requirements of ISO/IEC 17025:2017.
• Be appointed by SANAS as the Technical Signatory for the Laboratory with the experience and knowledge of the relevant methods applied by the Laboratory to comply to the ISO/IEC 17025: 2017 requirements for a Technical Signatory.
• Perform Internal audits of the Laboratory for both Managerial and Technical aspects of the ISO/IEC 17025 standard.
• Co-ordinates the program for maintaining production and quality targets, and ensuring optimum staff levels to achieve production, quality, and financial targets consistent with management objectives.
• Responsible to provide technical support and direction for external and internal clients.
• Engages in business development to promote and identify new growth areas for the Laboratory.
• Keeps abreast off all cost control measures, revenues, sales, and reports to Senior Management any occurrences that may impact the financial outcome of the monthly financials.
• Monitors all productivity, sales, and marketing
• Provides objectives, performance reviews and a leadership that engages the personnel in teamwork, productivity, and quality.
• Adhere to all quality and safety requirements of the Gijima management system.
• Perform any other reasonable tasks as assigned by direct line manager.
• Have the ability to complete and submit tenders relevant to the Laboratory Operations
• Control the monthly budget of the Laboratory.

Qualifications and Education:

• Must have a relevant degree/diploma with more than 5 years of relevant experience.
• Successful completion of the ISO/IEC 17025 Course with at least 5 years’ experience in the implementation of the Quality Management System.
• Successful completion of the SANAS Internal Auditors Course with at least two years’ experience in performing Internal Audits.

 
Experience / Technical Competencies:

• Must have a good working knowledge of ISO/IEC 17025 (5 years).
• Must have Laboratory Managerial Experience of at least 5 years.
• Demonstrated interpersonal and organisational skills.
• Project Management experience will be advantageous.
• Must have business development skills.
• Method validation experience and knowledge will be advantageous.
• Experience in the Identification and implementation of corrective actions for non- conformances is essential.

 
 Personal Competencies

• Energy, enthusiasm, and attention to detail always.
• Must be self-motivated, able to multi-task and possesses good verbal and written communication skills.
• Must have excellent interpersonal skills to gain the confidence and cooperation of the customer workforce where necessary.
• The ability to prioritise and multitask.
• Ability to work under pressure combined with patience.
• An analytical and methodical approach to problem solving.
• Ability to understand and analyse complex information and present it simply and accurately.
• Constantly seeks learning opportunities and applies what is learnt.
• Must be a team player.
• Customer orientation.

 
Special Conditions

• Must have unendorsed driver’s licence.
• Own roadworthy car essential.

Click here to apply

We wish you all the best with your applications