Nedbank Vacancies

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Principle: Corporate Sales

Location: Nedbank, 135 Rivonia Road, Sandown, Sandton.

Closing Date

16 April 2025

Career Stream

Sales

Leadership Pipeline

Manage Function

Job Purpose

To achieve financial objectives in chosen market segments through stakeholder relationship management and client engagement, in line with Nedbanks’ business strategy. To support the subsidiary teams in structuring and booking lending transactions to maximise sustainable revenue and portfolio growth. To create a blueprint for Sales and Client Experience in a functional environment, deliver on a Cluster Client Value Proposition (CVP) and Value Delivery System (VDS) regionally, collaborate, deliver customer experience, share of wallet, and market share in line with Nedbank Africa Region’s strategic objectives.

Job Responsibilities

Ensuring client and stakeholder expectations are understood and met, building relationship through regular engagement.
Manage internal stakeholder relationships by collaborating across all clusters; clear communication; agreeing on objectives and timelines and requesting stakeholder input in decision making.
Build synergy across business functions.
Build and maintain relationships with external stakeholders.
Ensure alignment and achievement of strategy and create a completive advantage by understanding and translating the Cluster strategy into execution.
Divisional strategy Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank’s vision and values.
Ensure that the leadership agenda has been embraced by the division.
Optimise performance and motivation. Empower team to make decisions and recommend tailored solutions to Business Unit specific problems.
Ensure implementation and execution of divisional sales strategy. Assist team to close transactions by sharing your professional skills; supporting deal assessments; running various pricing scenarios and scoping financial models; structuring the transaction; supporting discussion at the credit committee.
Achieve and manage targets. Identify opportunities to enhance revenue streams, profitability and reduce financial risk.
Keep abreast of competitor activities & conduct market research, benchmark industry best practices & apply CVP.
Provide sales intelligence and solutions.
Provide continuous sales leadership.
Identify and reduce risk for Nedbank Group.
Produce reports to key business committees.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Monitor achievement of function goals, and levels of service, and manage business and client interests. Improve division sales policies and procedures.
Manage risk by providing input to policy and procedure formulation, issuing guidelines, participating in interpretation of legislation and proactively managing changes.
Improve processes and skills.

Minimum Experience Level

5 years experience in related market and 5 years experience as senior manager (10 years in total).

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate
Diploma

Preferred Qualification

Bachelor of Commerce: Honours , Master in Business Adminstration

Technical / Professional Knowledge

Change management
Client service management
Employee training/development
Governance, Risk and Controls
Nedbank policies and procedures
Nedbank vision and strategy
Principles of project management
Relevant Nedbank product knowledge
Relevant regulatory knowledge
Management information and reporting principles, tools and mechanisms

Behavioural Competencies

Customer Focus
Energizing the Organization
Entrepreneurship
Inspiring Excellence
Building Organizational Talent
Cultivating Networks and Partnerships

Acquisition Banker (KZN)

Job Classification

Requisition – 138420- Melissa Cloete

Location – Nedbank Park Square Campus, KZN

Closing Date – 14 March 2025

Employment Equity Statement – Preference will be given to applicants from Underrepresented Groups

Job Family

Sales And Services

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To acquire primary clients within the identified segment in order to generate gross operating income so that the bank can achieve its revenue, profitability and market share objectives.

Job Responsibilities

Acquire new primary accounts by sourcing appropriate leads, drawing up contact plan and consistetnly following through on the lan/programme. Generate gross operating income by providing competitive rates to clients within Nedbank standards, pricing using Nedbank systems to ensure required returns and according to risks when applying for a lending facility.
Maximise profitability of client by matching as many products as meets his/her needs.
Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
Retain client by ensuring that all his banking needs are met by Nedbank.
Source appropriate leads by building relationships, using networks, collabrating with other divisions, obtaining referrals and conducting appropriate marketing activities to target potential customers.
Conduct needs analysis with client and match products and services to their needs by following Nedbank processes and complying with FAIS reqruiements.
Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
Meet client needs by providing feedback on progress, responding to requests with appropriate information/advice at all reasonable times, within turnaround times, and by managing expectations.
Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads and working with team to secure new accounts.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Degree or Diploma (NQF level 5 or 6) in Finance, Commerce or Investments
FAIS Regulatory Examination 5 qualifications.

Minimum Experience Level

2 years in a sales position responsible for and successful in acquiring new accounts and/or cross selling into existing accounts, in a Wealth Managment/High-Net-Worth environment.

Technical / Professional Knowledge

Administrative procedures and systems
Banking procedures
Business principles
Data analysis
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Product Knowledge
Networking
Credit management principles and requriements
Professionalism in behaviour and personal presentation

Behavioural Competencies

Adaptability
Applied Learning
Driving for results
High-Impact Communication
Managing Work
Sales Disposition
Sales Negotiation

Asset Management: Sales Manager

Job Classification

Nedgroup Investments is an award-winning global investment business with a growing presence in Europe. Nedgroup Investments offers a wide range of investment solutions for retail and institutional investors. Nedgroup Investments is a division of Nedbank Group Ltd, leveraging the investment and financial expertise of one of South Africa’s largest financial services groups. The Nedgroup Investments Best of Breed™ philosophy sees us partner with select fund managers who we believe are able to provide consistent long-term outperformance for our clients. These fund managers are experts in their field of specialisation and we tend to partner with them for long periods of time giving them sufficient opportunity to deliver on their mandate objectives. We obsess about long-term performance and our top priority is to deliver a superior investment experience for our clients.

Location

The role is based in Pretoria

Job Family

Sales and Services

Career Stream

Relationship Management

Leadership Pipeline

Manager of Others

Job Purpose

To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships.

Job Responsibilities

Build relationships with intermediaries by engaging with then in structured meetings to deliver on sales targets
Educate and inform intermediaries by disseminating product and process information in line with Nedgroup Investments’ focus areas to grow market share
Demonstrate understanding of intermediaries’ business practices by conducting on going structured meetings in order to establish intermediaries’ needs
Collaborate with departments within Nedgroup Investments by sharing information in alignment with Nedgroup Investments focus areas
Demonstrate proficient investment knowledge in product specifications and processes
Build relationships with internal suppliers by communicating according to service level agreements
Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement
Achieve quality and turnaround standards through relevant systems, processes and procedures
Understand and respond to client’s business and needs
Improve team efficiency and effectiveness continuously
Build sound client relationships with staff and instill trust amongst clients that Nedbank is best placed to manage the complexity of their business requirements
Manage consultants to unearth sales / solution opportunities and to create advocates among their clients
Stay abreast in field of expertise and deliver on the expectations from stakeholders.

People Specification

We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
High standard of personal presentation.
Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
Ability to deal with people both within the organisation and external customers

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Degree in Business / Finance / Investments (e.g. B.Comm ), CFP Qualification

Essential Certifications

Preferred Certifications

Minimum Experience Level

Minimum 3 years working experience as an Investment Consultant or Sales Manager or Business Development Manager in an Asset Management environment or Unit Trust environment
Investments technical knowledge

Technical / Professional Knowledge

Business terms and definitions
Communication Strategies
Governance, Risk and Controls
Credit management principles and requriements
Principles of financial management
Banking procedures
Business Acumen
Relevant regulatory knowledge
Business writing skills
Microsoft Office

Behavioural Competencies

Adaptability
Aligning and Executing Sales Strategy
Coaching the Sales Team
Delegation and Empowerment
Driving Innovation
Guiding Sales Transformation
Making Sales Operations Decisions
Targeting Sales Opportunities

Manager Credit Risk Portfolio Management

Requisition and Talent Acquisition Consultant Details

REQ 132699 – Twanette Coetser

Pipeline Advert

Location and Cluster

Total Business Banking and Retail – CDR – Risk Collection

Sandton, Gauteng

Career Stream

Credit Collections

Leadership Pipeline

Manage Self Professional

Manager Credit Risk Portfolio Management

Job Purpose

To provide client service by applying sound credit risk management principles with approved credit mandates through management of a designated portfolio of clients across multiple products enabling Nedbank to reduce the cluster impairment charge with the view to rehabilitate the client, in line with the business or individual turnaround strategy.

Key Deliverables

Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance {motor vehicles/yellow} goods.

Job Responsibilities

Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
Analyse/Assess individual and juristic financial statements.
Develop client exit or rehabilitation strategies by conducting inter-alia review of client facilities.
Ensure policies and processes are followed within mandated signatories including checking and confirming the sign-off.
Ensure policies and procedures are followed by reviewing recommended submissions from other parties.
Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
Adapt to changes in Legislation by enforcing the compliance to the changes.
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.
Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes

Minimum Experience Level

Minimum 5 years’ experience in a Credit role in a Banking environment
Minimum 5 years’ experience Analysing and Assessing individual and juristic financials.

Preferred Qualification

Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

Business administration and management
Change management
Client service management
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Organisational systems
Principles of project management
Strategic planning
Management information and reporting principles, tools and mechanisms

Relationship Manager: NREB

Requisition Number 136686

Closing Date- 14 April 2025

Location-Hatfield

Job Family

Sales And Services

Career Stream

Relationship Management

Leadership Pipeline

Manage Self: Professional

FAIS Affected

FAIS Affected – Yes

Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

Deliver banking solutions that meet client needs through understanding of client’s business and needs through relationship management.
Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
Improve results by tracking and analysing financial reports against agreed measures.
Understand clients business and needs through proactive client relationship management according to portfolio mandate.
Build relationships with internal stakeholders through communication and networking as determined by client needs.
Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
Complete tasks through planning and reviewing against set targets.
Manage resources (time, processes and support teams) to optimize value against client expectations.
Comply with risk standards,policies and procedures through training and development as required by group complianceframework
Research and analyse information by using problem solving techniques to propose solutions for work challenges.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Must have completed a Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers)
Must have a FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

Must have 2-3 years in a relationship management or banking environment

Technical / Professional Knowledge

Banking knowledge
Banking procedures
Business Acumen
Business principles
Business writing
Communication Strategies
Data analysis
Governance, Risk and Controls
Microsoft Office
Nedbank policies and procedures
Nedbank vision and strategy
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Decision-making process
Nedbank culture
Cluster Specific Operational Knowledge

Behavioural Competencies

Communication
Energy
Building Trusting Relationships
Managing Work
Sales Disposition
Sustaining Customer Satisfaction

Manager:Telebroker

Job Classification

Job Requisition – 138502
Closing Date – 10 April 2025
Location – Johannesburg
Cluster – Nedbank Wealth – Division – Nedbank Insurance
Please Note: Preference will be given to applicants from Underrepresented Groups

Job Family

Sales and Services

Career Stream

Call Centre (Service)

Leadership Pipeline

Manage Others

FAIS Affected

FAIS Affected – Yes

Job Purpose

To manage the smooth running of the Nedbank Contact Centre to ensure quality service, client retention and sales and maintaining stakeholder relationships in line with Nedbank’s client service strategy.

Job Responsibilities

Drive direct costs and budgets (expenses) by managing headcount and agents’ productivity
Manage service level agreement on multiple channels through multimedia platforms
Identify cross-sell opportunities during all client interactions
Ensure all sales and retention campaigns are actioned as per the Service Level Agreement
Manage average handle time, abandonment rate, transferred and repeat calls by analysing Call Management System (CMS) reports and Management Information System (MIS) reporting
Drive efficiency and profitability by ensuring projects’ targeted cost savings are materialised
Manage all queues within Service Level Agreement by monitoring escalations from the Outbound & Inbound Desk Team
Manage interactive-time and productivity-time targets by monitoring reports daily
Minimise financial loss by ensuring process gaps are closed, training is conducted and corrective action/s are taken when necessary
Driving quality standards to ensure excellent client service experience by monitoring call quality scores and Client Experience Measure (CEM)
Agree and set targets for the delivery of business outputs through engagement with stakeholders
Review monthly business performance and deliver on the expectations
Ensure accurate MIS reports on sales, service and retention figures by checking monthly packs prepared by our Management Information Specialists\
Ensure communication channels remain open by maintaining close relationship with the stakeholders
Liaise with Workforce and Facilities management on operational issues related to the Desk
Manage complaints and escalations within service level agreement to ensure client satisfaction
Manage business risk by ensuring staff are trained and competent on all products and processes in line with job requirements and relevant ACTS
For all FAIS related roles ensure compliance to FSCA regulations
Key Individuals responsible for management and overseeing the obligation of the FSP as defined in the FAIS act
Conduct regular audits to ensure that correct processes are followed by conducting call listening
Make sure all employee relations processes are followed effectively to minimise risk
Ensure completion of monthly proficiency tests with a pass rate of 80% and take the necessary corrective action to close the training gap
Ensure all compliance tests are completed on time.

Job Responsibilities Continue

Ensure adherance to compliance and risk requirements by conducting audits
Manage non-adherance to work plan by monitoring attendance
Ensure accurate completion of management control checklist in line with set standard procedure
Ensure that Disaster recovery and business continuity plans are kept up to date, tested, communicated and implemented
Ensure adherence to Nedbank Policies and Procedures
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required
Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation)
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement
Encourage team to generate innovative ideas and share knowledge

People Specification

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate
Diploma

Preferred Qualification

Relevant Contact Centre or Banking Qualification

Key Individual

Essential Certifications

Fais related accreditation/qualification or to work under supervision

Preferred Certifications

Minimum Experience Level

3-year call centre experience managing sales teams; 5 years management experience; applicable compliance/legislative requirement e.g. Fais and Key Individual experience

Technical / Professional Knowledge

Financial Accounting Principles
Relevant regulatory knowledge
Governance, Risk and Controls
Change management
Principles of project management
Management information and reporting principles, tools and mechanisms
Communication Strategies
Operations planning
Client service principles
Employee training/development

Behavioural Competencies

Decision Making
Customer Focus
Delegation and Empowerment
Execution
Building Talent
Creating a Culture of Trust

Broker Support Agent

Job ID

138776

Closing Date: 08 April 2025

FAIS Affected

FAIS Affected – Yes

Job Purpose

By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.

Job Responsibilities

Service and manage a portfolio of clients.
Responsibilities include management of policy renewals, retention, policy amendments, client queries, verification of client data.
Assisting Risk Advisor in obtaining quotations, onboarding of clients and issuance of policies.
Adherence to underwriting criteria and application.
Adherence to service standards and Service Level Agreement (SLA).
Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
Support the achievement of the business vision, strategy, and values.
Achieving development goals.
FAIS requirements being achieved and fully complied with.
Comply with Risk standards, policies and procedures as required by Compliance.
Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate

Essential Qualifications

Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
First Regulatory Examination: Representatives (RE5)

Preferred Certifications

NQF 5 Higher certificate in Short-term Insurance

Minimum Experience Level

3-5 years working experience in the short-term insurance industry (Personal & Commercial lines)
Experience working in a short-term insurance brokerage

Technical / Professional Knowledge

Communication Strategies
Data analysis
Governance, Risk and Controls
Nedbank policies and procedures
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Cluster Specific Operational Knowledge
Credit and risk Knowledge

Behavioural Competencies

Building Partnerships
Earning Trust
Energy
Facilitating Change
Innovation
Work Standards
Planning and Organizing
Customer Focus

Robotics Developer

Job Classification

Requisition – 138665 – Melissa Cloete

Business Unit – Nedbank Insurance – Business IT Enablement (BITE)- Data and Analytics

Location – Nedbank Rivonia Campus, Sandton, Johannesburg

Closing Date – 11 April 2025

Employment Equity Statement – Preference will be given to Applicants from Underrepresented Groups

Job Family

Information Technology

Career Stream

It Application Development

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

To Support & deliver bots, execute on the Robotics/ AI strategy, to deliver operational excellence and productivity within a team of developers and technology experts (architects etc). For an individual with Passion, Courage, Ownership and good collaboration skills. An individual with passion for learning new Tech (4th Industrial revolution technologies i.e., AI, OCR, ML, ChatBots, etc)

Job Responsibilities

Business:

Facilitate client workshops, work with business analysts, process analysts to document business requirements and develop them into use cases and solution designs.
As-is process analysis, designing to-be processes and creating end-to-end automation solution blueprints which form the basis of the robotic process automation solutions we implement for our clients.
An individual with excellent communication skills to act as the key contact point for the customer, guiding them through the analysis process and becoming their trusted advisor on RPA process automation and Artificial Intelligence where required.
Participate in the co-creation of the Robotics strategy for the business
Promote innovation, optimization, identifying new business opportunities and offer broader strategic offerings

Technical:

An individual with expert knowledge of RPA development using Blue Prism will be at an advantage

Job Responsibilities Continue

An individual with good experience on reviewing, testing and deploying RPA code into a Production Environment will be successful as they will have to work closely with other robotics developers and a team of analysts who will rely on your technical expertise, coding best practice, infrastructure architecture knowledge as well as your ability to pre-empt and speedily resolve any project issues so that delays are avoided.
An individual with experience to support and maintain Production Bots (including improving existing Bots and processes)

Task to be performed:

Ensuring that they create efficient and high-quality automation solutions
Regular revision, continuous improvement of development standards and related methodology
Ensuring development standards are applied in automation projects
Driving collaboration and knowledge exchange regarding automation practices and technology
Driving and promoting Agile approach and routines

Job Responsibilities (Continued)

Deliver a world-class service by ensuring a client centric culture.
Ensure proper financial management of the technology function.
Ensure that planned projects and deliverables for the year are achieved within planned budget.
Optimize value add through identifying and managing risks arising from own department
Support standardization of IT delivery processes by ensuring business areas under scope of responsibility comply with standards, policy and regulatory requirements.

Job Responsibilities (Continued)

Improve delivery capabilities and capacity considering future skill requirements for the division
Ensure that production stability is achieved and maintained across all systems under scope of responsibility
Manage internal and external suppliers/stakeholders in accordance with defined and agreed SLA’s
Continuously strive to build positive and collaborative team culture with direct reports including addressing any issues raised through culture surveys demonstrating tangible improvement

People Specifications

Your profile and background

Proven experience in process automation area
Expert knowledge of Blue Prism and optimum robot configuration practices
Working knowledge of other RPA platforms as well as coding (e.g. .Net, SQL, HTML, C#, Java) is advantageous
Professional understanding of Quality Assurance
Practical knowledge of Agile
Ability to translate incidents or System changes and Business needs into RPA solutions
Excellent communication, change management and coordination skills
Ability to organize and prioritize own work
Professional English skills, both written and spoken

Essential Qualifications – NQF Level

Advanced Diplomas/National 1st Degrees
Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Robotics training
IT Degree
Robotics developer certification

Essential Certification

Blue Prism Certificate (AD01)

Minimum Experience Level

RPA support & IT Operations Experience

Technical / Professional Knowledge

Principles of project management
Relevant design tools
Relevant regulatory knowledge
Relevant software and systems knowledge
Research methodology
Role relevant related technologies
System Development Life cycle(SDLC)
Systems Analysis and design
Technical System Interfaces
Testing principles and processes

Behavioural Competencies

Collaborating.
Compelling Communication
Decision Making
Driving for Results
Influencing
Innovation
Technical/Professional Knowledge and Skills

Risk Event Administrator

Requisition Details & Talent Acquisition Contact

REQ: 138683

Talent Acquisition Consultant: Lerato Sithole

Location: 135 Rivonia Road, Nedbank Head Office, Sandton

Closing Date: 16 April 2025

Job Family

Risk, Audit and Compliance

Career Stream

Forensics

Leadership Pipeline

Manage Self: Operational

Job Purpose

To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Group Risk Management Policies.

Job Responsibilities

Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
Accurately interpret and analyze incoming Fraud cases, ensuring all requirements are met before allocations.
Analyses of cases and refunding in accordance with the Association Rules.
Prioritizing important/urgent matters without compromising quality.
Ensure data integrity of cases received.
Manage and prevent potential operational losses by adhering to processes and procedures.
Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new processes, policies, methodologies, and systems
Comply with risk standards, quality requirements, and policies.
Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication, providing feedback to management and stakeholders.
Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime, Forensics, and Security (GFCFS).
Meet and exceed internal and external client needs by promptly responding to queries and actioning requests within the Service Level Agreement (SLA).
Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities, practicing experience, and obtaining/maintaining certifications within specified time frames.
Maintain knowledge management and improve team success by sharing knowledge with the team.

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Matric / Grade 12 / National Senior Certificate/ Money Laundering relating qualification and/or Process Management

Minimum Experience Level

2-3 years’ experience in banking and/or operational back-office environment in a financial institution

Type of Exposure

Time management
Completing various administrative duties.
Exposure to Fraud reporting and investigations (account blocking, case registrations, card blocking, investment blocking, classifications, scenarios)
Managing customer expectations and client experience
Managing stakeholder expectations
Interacting with diverse people
Working in a fast-paced environment, methodical and with preciseness
Providing feedback to management by preparing event synopsis as and when required
Capturing data

Technical/ Professional Knowledge

Administrative procedures and systems
Fraud knowledge
Banking procedures
Business terms and definitions
Data analysis
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and banking systems knowledge

Behavioral Competencies

Managing Work
Proactive mindset
Time management
Quality Orientation
Collaborating
Problem solving
Analytical skills
Adaptability
Independent Thinker
Ethical Judgement

Product Owner (Execution)

Job Classification

Job Requisition – 138800
Closing Date – 10 April 2025
Location – Johannesburg
Cluster – Nedbank Wealth – Division – Nedbank Insurance
Please Note: Preference will be given to applicants from Underrepresented Groups

Job Family

Project, Process and Product

Career Stream

Projects

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

To play a critical role in ensuring the successful development and delivery of high-quality products. Have a deep understanding of customer needs, strong business acumen, and effective communication skills to collaborate with cross-functional teams is responsible for defining and prioritizing product features, guiding the development process, and maximizing the value delivered to customers and stakeholders on a team level for complex and high impact roducts and to shape the future of agile product management through thought leadership and innovation.

Job Responsibilities

Define the scope to be delivered in the iterations in alignment with the Product Manager’s vision
Lead iteration review meetings to share iteration performance and latest product features
Drive the team to quantify and mitigate impediments impacting the completion of release/iteration goals, managing escalations and focus calls where necessary
Provide input into specifications for product features so that it is clearly understood by the development teams
Contribute to design, requirements, user stories, acceptance criteria and test cases the architectural runway and continuous value flow
Prioritise the team backlog for implementation to prioritise against value, readiness and product priorities, which enable the timelines
Contribute to ART backlog prioritisation, and co-ordinate across the ART during PI Planning
Act as an ambassador for the delivery roadmap of the product and ensure that the right solutions are built in the right way through collaboration with executives, senior stakeholders across business and technology teams and the agile team
Lead the program increment planning product release plans and set and meet expectation for delivery of new functionalities
Incorporate feature requests from stakeholders, requirements from the agile team, and new features or opportunities (based on product performance and customer feedback) into the product roadmap in alignment with the product manager
Plan releases and upgrades in alignment with product requirements
Contribute to solution design plans, product vision, roadmap and growth opportunities for the product or component owned by the Agile team
Collaborate with development teams to deliver innovative solutions with an appropriate sense of urgency
Enable connection between the team, senior stakeholders, and executives ensuring the identified problem and /or opportunity is solved
Ensure alignment across customer experience standards

Job Responsibilities Continue

Have a clear understanding of the prioritized product features to be delivered between senior stakeholders, negotiating requirements and priority as necessary
Advocate the customer needs and priorities to the team in order to ensure the voice of customer is present in all sessions and delivery is aligned to customer needs
Attend and contribute to agile nWoW ceremonies and PI planning to enable the Agile team to work and plan effectively to deliver value
Coordinate any common objectives and dependencies with other Product owners to manage capacity and deliverables
Ensure adherence to enterprise priority principles to maximise value delivery across the organisation
Collaborate with Chapter COEs to clearly understand and adopt their practices, principles, and ways of working
Contribute to and engage with product owner CoE to advance the practices and quality of product owners in the organisation
Coach, mentor and support other product owners in the organisation, act as a role model for leading practices and contribute to thought leadership on Agile topics
Lead Agile Team members to work according to Nedbank and industry best practices
Prepare for PI Planning by understanding the Vision and Program Increments, forecasting work through Roadmaps, and managing the Team Backlog”.

People Specification

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate
Professional Qualifications/Honour’s Degree

Preferred Qualification

NQF level 7 qualification or Honours degree in Project Management or Business management

Essential Certifications

Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)

Preferred Certifications

Project Management or Business Management, Certified Scrum
Certified Product Owner

Minimum Experience Level

5-8 years working experience in project environment of which 5 years in a PM role
Financial services experience

Technical / Professional Knowledge

Industry trends
Relevant software and systems knowledge
Principles of financial management
Cluster Specific Operational Knowledge
Principles of project management
Communication Strategies
Decision-making process
Governance, Risk and Controls
Financial management
Information Technology concepts

Behavioural Competencies

Influencing
Customer Orientation
Earning Trust
Continuous Learning
Monitoring Information
Leveraging Feedback
Planning and Organizing

Service Consultant

Job Requisition and Specialist Recruiter details

REQ: 138797

Role: Service Consultant

Area: Western Cape, Hermanus

Specialist Recruiter: Lebohang Monate

Advert closing date: 09/04/2025

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications – NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services – NQF5)

Minimum Experience Level

1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

Junior Data Scientist

Job Classification

Job Requisition – 138799
Closing Date – 10 April 2025
Location – Johannesburg
Cluster – Nedbank Wealth – Division – Insurance
Please Note: Preference will be given to applicants from Underrepresented Groups

Job Family

Career Stream

Data Science

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

We are looking for a Junior Data Scientist that will help us discover the information hidden in vast amounts of data and help us make smarter decisions to deliver even better products. Your primary focus will be in applying data manipulation techniques for large datasets, doing statistical and predictive analysis, developing and implementing machine learning techniques and building high quality recommendation systems integrated with our products to discover and communicate trends and insights.

Job Responsibilities

Learn and implement appropriate programming language (R; Python; SQL) to investigate and solve business problems through data
Represent and communicate findings/results through data visualisation techniques
Derive actionable insights from preliminary client data investigations in an agile manner
Perform clustering techniques to subset client data into demographics useful to business
Fitting appropriate machine learning models to obtain distributions of products and identify impactful factors
Use classification techniques and predictive strategies to pre-empt future client behaviours
Utilize optimization techniques to enhance decision making (e.g. profit maximization), and implementing the above using qualitative data to enhance client experience
Dashboards – building frameworks to make metrics available to non-analytical business units
Creating automated anomaly detection systems and constant tracking of its performance
Develop interpersonal and business communication skills
Doing ad-hoc analysis and presenting results in a clear, insightful and actionable manner
To remain agile/versatile as business needs may change and develop rapidly

Job Responsibilities Continue

People Specification

Essential Qualifications – NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

BSc Statistics and Applied Mathematics, BSc Computer Science (with Statistical computing skills) or relevant statistical/quantitative based field of study

Essential Certifications

Preferred Certifications

Minimum Experience Level

0 – 3 years of quantitative analytics/data science experience

Technical / Professional Knowledge

Affirmative action guidelines
Applicant tracking software
Brand marketing
Budgeting
Business Acumen
Business administration and management
Capacity planning
Change management
Client service management
Industry trends
Interviewing techniques
Principles of project management
Recruitment and selection
Resource allocation principles
Business writing skills

Behavioural Competencies

Building Partnerships
Initiating Action
Stress Tolerance
Work Standards
Continuous Improvement
Planning and Organizing

Office Administrator / Co-ordinator

Job Classification

REQ: 138723

Talent Acquisition Consultant: Lerato Sithole

Location: 135 Rivonia Road, Nedbank Head Office, Sandton

Closing Date: 8 April 2025

Job Family

Administration, Operations and Facilities

Career Stream

Admin, Transact Processing and Production

Leadership Pipeline

Manage Self: Operational

Job Purpose

To ensure that relevant process is administered; maintained and supported to meet the requirements of the department and business; in line with the Groups strategy and GFCFS policies and procedures. To support business by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities

Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
Minimise financial, reputational and operational risk by ensuring accuracy of processing activities.
Minimise operational costs by avoiding unnecessary expenditure.
Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
Meet Nedbank internal and external client service standards by communicating with stakeholders accordingly.
Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
Minimise risk by checking and validating activities according to GFCFS policies and procedures.
Ensure that relevant processes are administered by following procedures.
Ensure accuracy by identifying and recording / correcting discrepancies timeously.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
Ensure that own contribution and participation contributes to the achievement of team goals.
Create and manage own career through guidance and support of management, department and colleagues.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate social responsibility initiatives for the achievement of business strategy.
Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.