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Digital Channel and Content Manager

Listing reference: jse_000622

Listing status: Online

Apply by: 30 April 2025

Position summary

Industry: Financial Services

Job category: Media, Advertising, PR, Publishing and Marketing

Location: Sandton

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: Yes

About our company

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

We are currently recruiting for a Fixed-Term-Contract (Maternity Cover) Digital Channel and Content Manager to join our dynamic team, based in Sandton.

Job description

To lead and manage the JSE digital platforms (websites, online advertising, intranet, and social media) content effectively, to create the best user experience for potential customers to access the JSE services and information and thus contributing to the attainment of the JSE strategic objectives while setting the standards and frameworks for capability best practices, governance, monitoring and reporting.

KEY PERFORMANCE AREAS

Results Delivery

Lead the delivery of the JSE enterprise-wide digital content strategy through and in partnership with the JSE preferred website agency.
Partner and collaborate with business to ensure that the digital web content supports the business overall objectives.
Develop a metrics for the measurement and evaluation of the JSE web, online advertising, intranet and social media platforms performance and report on progress periodically.
Generate insights, in relation to the web content and online advertising that can assist the business in attaining its set objectives.
Manage the Web UX and UI design processes as and when required to change the design of the website and intranet.
Manage the web testing with service providers to ensure good performance of the design as well as operation against set objectives.
Develop web governance policies and structure that is in line with the web and content strategy.
Manage and oversee the web analytics to generate insights for the web improvement and development.
Apply cost effective principles in the planning and delivery of tasks and activities that contribute to the achievement of divisional strategic goals.
Provide input into the divisional budget planning process.
Manage the departmental budget to ensure that spend is in line with budget provisions as well as negotiate with suppliers to get value for the allocated spend.
Lead the development of the website Corporate Identity and overall online Brand Identity.
Provide professional leadership in the development of the social media playbook for the business.
Identify and encourage stakeholders to utilize Data Management platforms to better improve the leads process.
Identify and encourage participation in activities that are appropriate for own and team member’s development in respective areas of responsibility.
Demonstrate and deploy integrated risk management, governance and compliance frameworks across the digital platforms.

Stakeholder Relationship Management

Establish regular communication with internal business partners to support their business objectives through website and social media content management.
Build mutually beneficial relationships with suppliers/partners to deliver on set objectives for the function.
Manage internal stakeholder relationships through articulating the digital content strategy in a way that is well understood and supported by the business.
Anticipate partner needs by providing best in class digital content practices to ensure the up-to-date content for the website.
Provide subject matter expertise, insights, and thought leadership in digital platforms.

Process Management

Project manage the development of the JSE websites content strategy, that is aligned to the strategic goals of the business.
Develop clear processes as well as workflows for digital content changes, together with internal partners as well as vendors working on the website.
Ensure that team members adopt and follow the set processes in conducting their activities.
Ensure prudent resource management by developing briefing templates that will allow for clear communication of briefs and expectations to service providers.
Ensure that signoff procedures and best in class processes are developed and implemented.
Always ensure content accuracy especially with critical information that may have reputational impact on the JSE.
Balance potentially conflicting needs of the business partners with clients’ expectations in relation to website content as well as social media platforms.
Work with digital agency to improve layout of the pages and SEO to make information easy to find as well as align with business objectives.
Utilise analytics to generate insights that can assist in improving the useability of the JSE websites.
Manage digital agency Service Level Agreements (SLA’s) to ensure that they deliver within the agreed standards and expectations.
Continuously monitor efficiency of the digital platform and liaise with relevant stakeholders to make remedial action based on sound findings from the monitoring of the platforms.
Continuously improve on the quality and relevance of content shared on the platforms by understanding customer needs and mapping them against what the JSE platforms offer.
Work collaboratively with the brand and marketing teams to ensure that the digital platform is an effective communication and promotion channel for the business that promotes its offerings as well as enhancing its brand positioning according to the strategic intent of the division.
Meet compliance expectations by aligning content with marketing, brand and communication guidelines so that reputational risk can be averted.
Ensure that the brand visual identity guidelines are used on the digital platform and work collaboratively with the brand team to develop visual identity solution where current guidelines are unclear.
Work with marketing and brand team to refresh and keep the website visual appeal fresh and aligned to the brand positioning and visual guidelines.
Develop governance processes for both social media and web platforms.
Draw on latest best in class technologies and tactics to improve the digital marketing efforts of the JSE.
Work with stakeholders to source fit for purpose technology and solutions that will improve delivery as well as security of the JSE brand in the online space.
Manage end-to end digital projects and campaigns.
Continuously optimise landing pages A/B & Split Testing and while understanding user funnels.

Self Management

Ensure all team members understand and supported JSE vision and divisional strategy.
Take accountability for making others successful by removing obstacles to team performance and success.
Participate in recruitment processes to ensure selection contributing to success of team.
Ensure on-boarding process is followed for all new hires and transfers to embed the JSE values and cultures.
Ensure self and team members has required skill and professional/ technical expertise by assessing gaps and development areas and creating development plans.
Ensure each team member has a job profile that clearly equips team member with a clear view of full performance in the job.
Create performance agreement for each team member with measurable goals and objectives so that they understand how their performance will be viewed, recognised and rewarded.
Conduct performance review sessions with team members to review performance and progress against targets and agree on appropriate action required to meet targets or standards.
Engage with team in such a way that the feel motivated to achieve better performance feel respects and diversity valued.

Transformation and Innovation Contribution

Contribute to driving improvements for the digital platform standards, tools and solutions by formulating digital presence policies.
Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE result.
Keep abreast with social media trends and updates to ensure that the JSE strategies and tactics are adjusted to benefit from the ongoing platform updates and improvements.
Network with industry players to understand and to be informed of the social platforms offerings.
Continuously search for new web platforms, content management systems, web applications and functionalities that may be used and optimised by the JSE.

Minimum requirements

Qualification:

Degree or Diploma, in Marketing, Digital Marketing or Information Technology.

Experience:

5 – 6 years’ having worked in website development.
2 years’ experience in managing teams as well as working in a digital marketing environment.

Knowledge:

JSE culture and values
JSE policies and procedures
JSE vision and strategy
Relevant JSE product knowledge
Relevant regulatory knowledge
Principles of project management
Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email)
Content Management systems
Martech – Marketing technology platforms
Social media Platforms
Divisional service offerings
Budget forecast assumptions
Business continuity standard
Business principles
Data analysis
Decision-making process
Industry trends
International Standards for Professional Practice
Coaching principles
Diversity management
Employee training/development
Performance management and evaluation methods
JSE Job levels, Nature of job standards and performance agreements
Business terms and definitions
Business writing
Capacity planning
Change management
Client service strategies
Communication Strategies
Research methodology
Resource allocation principles
Stakeholder management

Skills:

Challenging the status quo with a view to improving the environment or peoples understanding
Giving presentations
Identifying trends
Enforcing disciplinary actions against employees
Initiating disciplinary hearings
Communicating job requirements and performance standards to others
Conducting performance appraisal interviews
Conducting performance feedback meetings
Coordinating on-the-job training for new hires (e.g., identifying need, scheduling, resource allocation)
Resolving disputes
Assessing employee performance
Building/leading a team
Communicating complex information orally
Communicating complex written information
Completing a project with constraints
Conducting a needs analysis
Developing multiple creative solutions
Providing professional advice/opinion

Delivery Manager

Listing reference: jse_000618

Listing status: Online

Apply by: 29 April 2025

Position summary

Industry: Financial Services

Job category: Banking, Finance, Insurance. Stockbroking

Location: Sandton

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

Introduction

The Delivery Manager leads a high-performing technical team of Business Analysts, Developers, and Testers to deliver critical IT services and systems for JSE’s business operations. This senior role is responsible for financial, vendor, and performance management, as well as team development and capacity planning. The Delivery Manager ensures timely and quality delivery of IT services within agreed SLAs, driving business initiatives and improving agile maturity. Key responsibilities include managing a budget of approximately R10 million, aligning team efforts with business priorities, and optimizing resource allocation. The role also involves overseeing project and BAU budgets, contributing to IT strategy development, and ensuring efficient, defect-free technology solutions that deliver tangible business value. The Delivery Manager works closely with Product Owners, using tools like KANBAN and stand-ups, to manage expectations and ensure successful project delivery. Adaptability to new technologies and ensuring cost-effective execution are critical to success

Job description

Business and Financial Results Management:

Contribute to budget planning and ensure optimal resource allocation for departmental goals.
Monitor and manage budgets and procurement through effective reporting.
Deliver projects on time and within budget using agile methods and strong IT governance.
Provide strategic input to departmental business plans in line with IT and business strategies.
Deliver business features as defined by stakeholders and prioritised by the product owner.
Design system solutions aligned with JSE architecture and technology roadmaps.
Identify risks impacting delivery, including system, people, process, and financial factors.
Estimate effort and timelines for delivery to inform planning and business cases.
Ensure solutions are delivered on time, within budget, and meet quality standards.
Assist in RFI/RFP processes to select optimal solutions.
Manage software licenses to ensure compliance and prevent legal issues.
Build trusted relationships with product owners, stakeholders, and executive sponsors.
Foster collaboration and respect within teams, embodying JSE values
Ensure clients’ needs are tracked through the development lifecycle, adhering to JSE standards.
Support business and IT alignment, prioritisation, and dependency management.
Maintain and present up-to-date roadmaps to align application projects with business strategy.
Develop and maintain strategic relationships with key suppliers

Stakeholder Relationship Management

Build trusted relationships with product owners, stakeholders, and executive sponsors.
Foster collaboration and respect within teams, embodying JSE values.
Ensure client needs are traced through the development lifecycle according to JSE standards.
Support alignment, dependencies, and prioritization across business and IT units.
Maintain and present up-to-date roadmaps for application projects aligned with business strategy.
Develop and maintain strategic relationships with key suppliers.

Process Management

Advocate for team needs and ensure resources are in place to meet/exceed delivery SLAs.
Manage team delivery, identify obstacles, and take corrective action as needed.
Coordinate solution design reviews during sprint planning with agile architecture teams.
Ensure peer reviews, minimize technical debt, and track in TFS with audit compliance.
Align delivery with JSE architecture roadmaps to uphold vision and strategy.
Apply agile architecture practices to speed up delivery and maintain alignment.
Oversee planning, delivery, and quality using Agile and DevOps practices across all environments.
Contribute to software estimation standards and ensure adherence.
Ensure quality via JSE QA practices, traceability, and reporting.
Adhere to methodologies, processes, and documentation standards.
Ensure consistent application of business analysis, solution design, development, and testing.
Manage staff/resource plans and clear work allocation to achieve business goals.
Develop and manage vendor contracts at the SLA level, ensuring performance accountability.
Implement tools for optimal 2nd and 3rd line application support and batch operations.
Resolve technical issues within SLAs and manage escalations.
Participate in root cause analysis and incident management.
Plan release trains and production deployments.
Maintain System Operations Manuals (SOM) and ensure testing before deployment.
Ensure adherence to change and release processes, and support business continuity and disaster recovery.
Maintain clear communication on workload and resource capacity for better planning and prioritization.
Contribute to business cases for key initiatives.
Manage technology lifecycle and align with strategic objectives.
Facilitate SCRUM rituals and lead agile practices to improve team productivity.
Coach teams on agile adoption and collaborate on continuous improvement.
Drive automation and AI/ML to optimize operations and reduce risks.

Team Management

Align team with JSE vision and divisional strategy.
Remove obstacles to team performance and ensure accountability for success.
Lead recruitment and onboarding to embed JSE values and culture.
Assess skills and development areas, creating tailored development plans.
Set clear job profiles, performance agreements, and measurable goals.
Conduct performance reviews to track progress and define action plans.
Motivate the team by valuing diversity, fostering respect, and driving performance.
Uphold and model JSE values, holding the team accountable.
Build trust through consistency, honesty, and support.
Improve team efficiency through cross-training, coaching, and automation.
Drive team performance with JSE’s performance management and development practices.
Support the growth of cross-functional teams and prevent key person risks

Transformation and Innovation Management

Support business optimization and improvements through team engagement.
Foster innovation by listening to team ideas and providing technical expertise.
Ensure EE/BEE targets are met through strategic recruitment decisions.
Drive the adoption of the JSE leadership brand.

Minimum requirements

Minimum Qualification

· Minimum – relevant degree in Information Technology or Business-related field

· Preferred – Certified scrum master / practitioner (CSM/CSP), LEAN Agile, SaFE,

Minimum Experience

· Minimum of 3 – 5 years in a senior Technical leadership role with extensive knowledge of managing multi-disciplined skills.

· Performance Management, career development planning, financial management essential.

· Vendor management / supplier management experience required.

· Strategic planning to deliver business-fit solutions at the appropriate level of cost and quality.

· Experience with working with “C” level executives and senior managers across multiple business lines.

Knowledge and Skills required

· Building and maintaining effective relationships with internal and external stakeholders

· Tracking cost against a budget

· Networking and building relationships.

· Modelling and encourage JSE culture.

· Conducting root cause analysis

· Communicating job requirements and performance standards to others

· Conducting performance appraisal interviews

· Conducting performance feedback meetings

· Coordinating on-the-job training for new hires (e.g., identifying need, scheduling, resource allocation)

· Selecting and implementing data management, Information governance, data virtualisation and visualisation technologies

· Strong Cloud platform understanding

· Full Stack development

· Knowledge of emerging technologies, such as AI and Machine Learning

Benefits

What’s in it for you:

The lifeblood of the JSE is our PEOPLE who are at the heart of all that we do. In the spirit of one heartbeat, one and an incredible employee experience. Our commitment to professional growth, coupled with a culture of collaboration and respect, empowers our team to achieve excellence. We live by our core values: Connecting for Co-Creation, where teamwork and shared ideas drive success; Growing Together, ensuring that as our company evolves, so do our people; and Servant Leadership, growing people to reach their full potential.

We offer a range of benefits designed to support your well-being and professional development, including:

Hybrid ways of work for flexibility and balance
Market-related total cost to company remuneration package
Employee Assistance Programme for personal and professional support
Health and Wellness Initiatives, including wellbeing leave and a wellbeing allowance
Gender Neutral Parental Leave policy
Free onsite gym, and an onsite coffee & salad bar
Opportunities for participation in Leadership, Professional membership & conference/seminar attendance and Development Programs

Join us at JSE, where your career aspirations can become a reality, and together, we can shape the future of our industry.

Senior Surveillance Analyst

Listing reference: jse_000551

Listing status: Online

Apply by: 29 April 2025

Position summary

Industry: Financial Services

Job category: Banking, Finance, Insurance. Stockbroking

Location: Sandton

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Introduction

To monitor and review trading activity of JSE listed security with the objective of identifying market abuse and the referral thereof to the Financial Sector Conduct Authority for further investigation. To monitor trading activity and ensure compliance with the JSE trading rules.

Job description

Key Performance Areas (KPAs)

Insider trading reviews across all asset classes (cash equities, equity derivatives, corporate bonds)

Real time monitoring and review of significant share price and share volume reactions
Monitor and review price-sensitive company announcements falling on your allotted roster
Preparation and presentation of referral documentation to the Financial Sector Conduct Authority for further investigation at monthly market abuse meetings
Provide ongoing support to the FSCA investigations until the completion of the investigation

Price manipulation reviews across asset classes (cash equities, commodity derivatives, bond market)

Monitor and independently conduct reviews of allegations of prohibited trading practices to identify prohibited trading practices
Review and signoff of market abuse alerts
Conduct quarterly alert optimization reviews
Real time monitoring and review of share price reactions to identify prohibited trading practices
Preparation and presentation of referral documentation to the Financial Sector Conduct Authority for further investigation at monthly meetings
Provide ongoing support to the FSCA investigations

Derivative profit and loss reviews

Execution of derivative profit and loss reviews

Surveillance (operational) processes

Adjudication of error trades across asset classes
Execution of all other surveillance processes in line with agreed timelines

Minimum requirements

Minimum Qualification

Degree in Financial/Quantitative Field (Maths, Engineering, Physics, Computer Science, Data Analytics, Big Data, etc.)

Minimum Experience

5 years’ experience preferably in market surveillance
Market surveillance experience from another exchange would be a huge advantage

Knowledge and Skills required

Experience in interacting with the front office (i.e. experience in a middle office role)

Junior Business Analyst

Listing reference: jse_000630

Listing status: Online

Apply by: 5 May 2025

Position summary

Industry: Financial Services

Job category: Banking, Finance, Insurance. Stockbroking

Location: Sandton

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: Yes

About our company

Introduction

The successful candidate will join JSE Investor Services (JIS) on a 06 months contract to collaborate closely with software engineering teams and stakeholders to gather, analyse, and document business requirements, ensuring that software solutions developed align with business objectives and effectively address stakeholders’ needs. This role operates at a junior to mid level, requiring strong analytical skills, communication abilities, and a deep understanding of both business processes and software development.

Job description

As a successful candidate, you will be responsible for the below:

Data analysis and reporting
Understanding business requirements and documenting, validating and translating into functional specifications, change request documents or any other documents required by the development team
Creating project documentation
Documenting business processes
Attend to incidents and/or requests raised via our bug/change tracking system. Follow-up and ensure completion of tasks
Participate in the guidance and liaison with users to gain an understanding of required modifications to existing applications, or new applications and post implementation deployment support.
Solution proposal and new ideas to use technology efficiently
Involvement in testing (SIT, UAT etc.) including creating test cases.
Creation of release notes, training material and training
Assist the Operations Managers and Executives with any requests
Assist Management with any ADHOC requests from time to time

Minimum requirements

Minimum Qualification

Diploma
Certificate in IT or Business Analysis or Administration

Minimum Experience

1 – 3 years’ experience in financial services

Knowledge and Skills required

Proven experience as a business analyst in software development projects, preferably within the financial services industry, with a strong understanding of a variety of technologies.
Strong analytical skills and the ability to understand complex business processes, identify requirements, and propose solutions that effectively to meet stakeholder needs.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization and communicate technical concepts clearly.
Proficiency in requirement elicitation techniques, such as workshops, interviews, and surveys, and experience with requirements management tools within the Microsoft ecosystem.
Knowledge of software development methodologies such as Agile, Scrum, or Kanban, and experience working in Agile environments.

Events Specialist

Listing reference: jse_000623

Listing status: Online

Apply by: 3 May 2025

Position summary

Industry: Financial Services

Job category: Banking, Finance, Insurance. Stockbroking

Location: Sandton

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Introduction

To support the events team in managing the events portfolio of the group, focusing on strategic projects such as conferences and sponsorships. The incumbent will be responsible for planning, development and delivery of internal and external clients’ events and conferences to meet stakeholder needs and build positive experiences, elevating the JSE’s brand and reputation.

Job description

KEY RESPONSIBILITIES:

Business and Financial Results Management

Contribute to the development of package benefits and elements for externally sponsored events to drive revenue generation.
Management of each event’s budget whilst meeting the client’s event specifications and requirements.
Support the department meeting its expense budget by tracking costs, closing out invoices and reporting on deviations from budget.
Assist in budget forecasting aligned with key departmental activities, ensuring financial planning is accurate and timely.
Apply cost effective strategies to deliver JSE events within cost, while meeting timelines and desired quality.

Stakeholder Relationship Management

Engage with event and sponsorship stakeholders before and after events to ensure their needs are understood and met.
Provide guidance to the business to ensure group sponsorships are delivered in line with the overall marketing strategy and brand promise.
Collaborate with various JSE stakeholders in planning and executing JSE conferences, ensuring alignment of objectives and resources.
Utilise technology platforms to engage stakeholders effectively, enhancing communication and collaboration throughout the sponsorship and event lifecycle.
Build relationships with colleagues, peers, and staff using effective interpersonal skills to foster collaboration.
Document event feedback and promptly share insights with the events team and vendors to facilitate corrective and preventive actions.

Operational delivery – Events

Plan and execute events in accordance with the Group’s Sponsorship and Events playbook, utilising project management processes.
Co-ordinate delivery of multiple conference and events elements, leveraging on digital technology and vendors.
Develop comprehensive event briefs and function sheets, clearly outlining client needs and expectations.
Utilise marketing and events planning technology to streamline end-to-end event processes, ensuring efficient communication and coordination among all stakeholders.
Gather real-time feedback from delegates, clients and the events manager during events to address urgent issues promptly.
Ensure adequate resources for events, including registration and support services, to deliver on-time and according to service level agreements.
Work with Events Manager to source new vendors and maintain contracts and service level agreements (SLAs) to deliver according to clients’ requirements.
Partner with technology service providers to deliver virtual events and conferences, ensuring they meet best-in-class standards for engagement.
Guide and supervise temporary staff and interns in the events team to ensure they deliver according to JSE standards and procedures, and effectively support events managed by the division.

Operational delivery- Sponsorship

Contribute to the development and planning of enterprise-wide conferences and sponsorship events, in collaboration with management and cross-functional stakeholders.
Implement events management processes to enhance stakeholder engagement and maximize partnership value throughout the event lifecycle.
Ensure event benefits are delivered as per sponsorship contractual agreements with clients
Provide oversight and governance of the Events’ supplier base to optimise their performance in delivering eventing elements.
Implement compliance requirements related to sponsorships within the operational framework.
Collect feedback and information to assess the effectiveness of Sponsorships and Events delivery, to ensure alignment with brand objectives and key performance metrics, and identify areas for improvement

Minimum requirements

Minimum Qualification

Grade 12 and relevant tertiary qualification
Related Diploma or certificate would be an advantage

Minimum Experience

4-5 Years of experience in an Events Management role
Experience co-ordinating large-scale conferences and events
Project administration experience an advantage

Knowledge:

Principles of project management
Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email)
Bulk email sending platform or technologies
Virtual Eventing platforms and software
Event management platforms
Capacity planning
Client service management
Resource allocation principles
Stakeholder management
Service quality standards
Basic Occupational Health and Safety knowledge

Skills:

Giving presentations
Drafting reports
Establishing and maintaining collaborative relationships with peers / managers
Building and maintaining effective relationships with internal and external stakeholders
Budget management
Knowing how supplier and competitor offerings are priced and is aware of customer’s budget
Managing multiple projects
Managing Sponsorships
Completing a project with constraints

Click here to apply

We wish you all the best with your applications