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Manager, Operations, Solutions

Minimum Requirements

Grade 12

Warehouse management and or Supply Chain diploma and or 5 years warehousing experience in Inventory management

Advanced Computer Literacy level in MS Word, Excel, PowerPoint and Outlook

Advanced knowledge of WMS – CargoWrite

Job Related Requirements

3-year experience and effective working knowledge of a Warehouse Management System, Excellent housekeeping, Experience in Retail Logistics sector; The following is COMPULSORY: Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective, Packaging, excellent facility housekeeping (5S) and batch and expiry control, Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density, Measurement, Pick-face Replenishment Strategies, Batch and Serial Number, Management, Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation and alignment, Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures, Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably, Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations, Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements, Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure, SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001, Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk, Financial: Must have effective financial acumen to ensure tight cost control to meet or exceed budget, HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes.

Added Advantages for this role

• Advanced planning abilities • Sound decision maker • Assertive and sound negotiator • Presentation skills • High work rate and attend to detail • Well-developed communication skills • Must demonstrate initiative • Required to be self-motivated, committed, and able to work under pressure • Must be conscientious about meeting deadlines • Well organized • Team Player • Ability to work independently

Main Purpose of the role

• Maintain operational performance in line with client agreed SLA • Maintain Internal KPI’s. • Identify, drive and implement improvements in support of productivity & cost savings. • To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance.

Duties and Responsibilities

• Maintain discipline and measure staff performance. • Maintain equipment and facility • Ensuring client’s needs and expectations are consistently met within scope of service agreement; using initiative in developing customized solutions and continuous improvement processes • Actively managing daily operational performance to consistently achieve performance metric targets • Ensure employee development plans are in place and achieved as per plan. • Ensure the adherence to health, safety, and environmental requirements. • Assisted client with customized solutions & improvement within existing and additional scope. • Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations. • Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to nil picks, error percentages, KPI requirements, etc. • Create and maintain various reports in line with KPI and contractual obligations. • Adherence to HSE compliance and responsibilities • Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements. • Communicate with clients with regards to supply at all times • Supplier relationship building • Daily, weekly & monthly inbound and outbound meetings with client • Control the risks associated with VAS activities. • Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage. • Ensure Material Master and bin master is maintained, updated and actioned as required. • Control, quarantined and damaged stock, this includes inspections, scrapping processes, etc. • Ensure inventory processes are followed in operations and admin • Manage facility maintenance and cleaning

Tax Manager

Responsible for overseeing all tax-related matters for the operational entities in South Africa, Angola, Mozambique, and Zambia. This role consolidates responsibility for indirect tax (VAT), direct corporate tax, transfer pricing, and withholding tax compliance, reporting, and advisory support across the region. Act as a central point of tax expertise within the Shared Service Centre and liaise with local finance teams, external advisors, tax authorities to ensure full compliance and to support strategic tax planning.

Key Responsibilities

Direct Tax (including CIT, WHT, Transfer Pricing and ad hoc requests).

  • Maintain up-to-date knowledge of local tax laws and changes across the region and assess their impact on the business;
  • Implementation and monitoring of internal controls related to the direct tax treatment of transactions; 
  • Ensure accurate and timely preparation of monthly, annual and provisional tax calculations (including deferred tax);
  • Liaise with finance departments to ensure accurate recording and reporting of tax journals based on the tax calculations performed; 
  • Handle all matters related to Withholding Tax compliance and advise on treaty applications and interpretations;
  • Monitor and manage the preparation of annual Transfer Pricing local files in support to the Group Tax Transfer Pricing team;
  • Ensure accurate and timely filing of Corporate Income Tax, Provisional Tax, Withholding Tax and other relevant returns; 
  • Lead tax audits and correspondence with tax authorities, ensuring appropriate risk management and resolution strategies;
  • Coordinating and responding to direct tax audit requests (both internal and external audits);
  • Manage relationships with external tax advisors and coordinate local tax filings and requirements as needed;
  • Identify training opportunities for Shared Services’ staff and ERP systems configuration changes necessary to increase the accuracy and completeness of the direct tax returns.

Indirect Tax (VAT)

  • Maintain up-to-date knowledge of local VAT laws and changes across the region and assess their impact on the business;
  • Implementation and monitoring of internal controls related to the VAT treatment of transactions; 
  • Ensure accurate and timely preparation of the monthly VAT control account reconciliations including liaising with the finance departments to ensure processing of required journal entries; 
  • Ensure accurate and timely preparation of monthly VAT calculations and filing of the VAT returns, including supplementary returns (such as SAFT) where required; 
  • Lead VAT audits and correspondence with tax authorities, ensuring appropriate risk management and resolution strategies;
  • Coordinating and responding to VAT audit requests (both internal and external audits);
  • Identify training opportunities for Shared Services’ staff and ERP systems configuration changes necessary to increase the accuracy and completeness of the VAT calculations and returns.

Requirements

  • Minimum qualification : Bachelor’s degree in Tax, Accounting, or related field. (it will be advantageous to have  a Professional Certification (CA(SA), HDIP Tax, MCom in Tax)
  • Advanced skills on MS Word, Excel, PowerPoint & Outlook
  • Minimum 7 years’ experience in tax roles, ideally within a multinational or shared service environment.
  • Strong knowledge of VAT, Corporate Income Tax, Transfer Pricing, and Withholding Taxes.
  • Knowledge of internal controls, process and procedures required.
  • Excellent analytical, communication, and stakeholder management skills.
  • Proven ability to manage cross-border tax issues and work with diverse teams and stakeholders. Ability to establish and maintain strong relationships
  • Realization, value creation, ROI and the achievement of results and outcomes
  • Experienced in business development and process optimization with Finance/Tax Function
  • Forward-looking with a holistic approach to operations and finance/taxation
  • Organized with a natural inclination for planning strategy and tactics
  • Able to work effectively at all levels in an organization
  • Acute business acumen and understanding of organizational issues and challenges

Added advantages

  • SARS EFiling knowledge & experience
  • SAP S4 Hana
  • CA(SA), BCom Taxation, Accounting and Masters or Post Graduate qualification in taxation or equivalent.
  • Experience in African jurisdictions, especially South Africa, Angola, Mozambique, and Zambia, is highly advantageous.
  • Proficiency in Portuguese (written and spoken).
  • Experience in Finance Project Management

Customer Service Specialist, Operations

Location: ZAF – Pretoria, Platina St (Rosslyn, Road)
Job Posting Title: Customer Service Specialist, Operations 
Time Type: Full Time

SUMMARY

Manage all CLIENT transport movements by:

  • Monitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFT
  • Monitor real time Status Updated, either by Mobile App, GPS device and in absence of such update in VFT directly.  Using all the relevant systems and confidential information provided timeously within the customer’s SLA
  • Ensure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT plant
  • Communicate with RTM and DSV CLIENT plant Management on all exceptions

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence
  • Monitor individual trip movements to be executed as provided in the Fine Loads Screen
  • Assign appropriate driver and vehicle in VFT to the TRIP
  • Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
  • Liaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM
  • Report any vehicle breakdown or delays and take corrective action
  • Monitor drivers on assigned routes and report any delays and take corrective actions
  • Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
  • Update VFT with all relevant Supplier and CLIENT references on each load
  • Monitor updating of POD’s by Scanning team and ensure loads are completed
  • Ensure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation

QUALIFICATIONS  

  • Completed Matric / Grade 12

COMPUTER SKILLS

  • Microsoft Office
  • Working experience on VFT TMS

EDUCATION AND/OR EXPERIENCE

  • At least 2 years logistics experience, specifically focussed on Road Transportation and dealing with Superlink Linehauls and Milkruns, 
  • Prior team leader, Experience in planning and allocation of loads as well as followups and tracking.
  • Excellent administration skills required
  • Ability to work in cross-functional teams
  • Previous experience within a contact centre and Client Services environment
  • Previous experience within the Logistics environment highly beneficial
  • Be able to work overtime and both day/and/night shifts
  • Excellent telephone etiquette
  • Ability to think pro-actively and under extreme pressure

Warehouse Operator, Operations, Solutions

Location: Germiston
Job Posting Title: Warehouse Operator, Operations, Solutions 
Time Type: Full Time

MAIN PURPOSE OF THE ROLE

This role will be responsible for the leading and control of operational team at Raceway

Tertiary Qualification(s)
Matric

Additional Computer Skills

Extensive Knowledge & experience in WMS
MS Office, specifically Outlook, Excel & Word

Computer Literacy – Advanced

Electives

Good people and leadership skills.

Strong problem solving and Analytical skills.

Must be able to work under pressure.

Must have good time management skills.

Analytical skill to plan out the day ahead and the next.

Ability to revise and draft new work instructions/SOP or flow chart.

Strong chemical/pharmaceutical Knowledge.

Inventory control specific to batch and expiry management 

Job-related Requirements

 4 – 5 years’ experience in Warehouse environment.
CargoWrite experience – Basic Plus
Retail experience (FMCG)
Experience in Takealot and Leroy Merlin bookings portal
2 year experience in reverse logistics (Returns)
Ability to communicate effectively both internally and externally.
Fluent in English for both spoken and written.
Neatness, accuracy, and attention to detail
always Portraying a professional standard.
Strong administrative and communication skills.
Ability to meet targets and deadlines.
Ability to use initiative and be a self-starter.

Punctuality and time management skills are essential elements of the position.

Duties and Responsibilities:

A MAINTAIN COMMUNICATIONS: To enhance a 2-way communication process within the team.

1. Communicate information obtained from the Ops Manager

2. Keep Operations teams informed on problems or concerns

3. Communicate the goals/objectives to the team members

4. Communicate defects to other teams/sections (feedback on quality, safety, etc.)

5. Maintain high morale through continuous communications

6. Solicit input from team members

7. Maintain high morale and team spirit through continuous coaching.

B. SUGGESTIONS: Encourage and solicit small suggestions that the team members can do on their own.

1. Encourage team members to submit improvement proposals

C. TRAINING: To enable personal growth by organizing training for all team members.

2. Train the team members to become multi-skilled workers according to the flexibility chart

3. Record and maintain the flexibility chart of the team

4. Give job instruction training to all newcomers in the team.

5. Ability to embed best warehouse practices relevant to health and safety and quality.

D. ATTENDANCE: To create an environment where attendance is seen as essential for the team performance.

1. Cover all absenteeism whenever needed in team.

2. Inform Ops Manager/supervisor if absentee coverage cannot be resolved within the team.

3. Motivate team members for attendance.

E. PERFORMANCE SUPPORT: To create a positive and constructive climate by coaching and supporting the team members.

1. Monitor performance of team members, coach/retrain where necessary

2. Assist in eliminating problem operations and bottlenecks

3. Be aware of health conditions of team members

4. Give positive feedback on performance issues to team members

5. Give input to the Ops Supervisor with regard to performance evaluations.

F. TEAM MEETINGS: To enhance a 2-way communication process within the team.

1. Prepare the agenda of the meeting and solicit input from Ops Supervisor and team members

2. Conduct the meeting

3. Inform Ops Supervisor about the outcome of the meeting.

4. Follow-up on items discussed during the meeting

G. JOB ROTATION: To create flexibility and personal growth by organizing job rotation.

1. Ensure that the job rotation amongst team members balances ergonomically challenging jobs with those
that are physically less

2. Train team members in order to gain flexibility for job rotation.

3. Maintain a record of rotation.

Freight Forwarder, Air Export, Sky Services

Location: ZAF – Kempton Park, Northern Perimeter Rd (Sky Services)
Job Posting Title: Freight Forwarder, Air Export, Sky Services 
Time Type: Full Time

Main Purpose of The Role:

Communication with clients, airlines and all relevant departments.

Airline reservations -bookings and rate negotiations

Minimum Requirements:

  • Minimum 5 years’ experience in perishable operations and documentation.
  • Minimum of 3 years’ experience in fresh/chilled fish imports and exports.
  • Valid Code 8 driver’s license.

Minimum of 5 years experience as export controller in air freight exports

Excellent CargoWise1 knowledge / experience

Excellent understanding of industry and related job requirements for freight forwarding.

Experience in working with airlines directly i.t.o. bookings and rates

Geographical knowledge and familiar with airline routes and capabilities

Qualifications/Certification: 

Matric certificate

CAT 6 Training

Part 108 Familiarisation

Health & Safety (advantageous)

Computer packages

Excel / Word / Windows / Office / Outlook – Excellent knowledge

CargoWise1

Duties and Responsibilities:

Processing / issuing of all export documentation: AWB, SAD, Phytosanitary certificate, PPECB, COO’s, etc.

Airline bookings as per rate agreements

Liaising with clients via e-mail, and telephonically

Maintaining of bookings lists

Daily tracking of shipments

Updating clients on status of shipments

Daily shipment / warehouse planning

Liaising with warehouse i.t.o. deliveries / collections

SARS acquittals

Processing of AWB’s & SAD500’s

Added Advantages

Strong communication and relationship building skills, both verbally and written

Ownership and self motivation, to ensure any challenge is addressed immediately and resolved as soon a possible.

Ability to work under pressure.

Positive outlook and team player

Results, quality and detail driven

Geographical knowledge and familiar with airline routes and capabilities

Strong persuasive and organisational skills

Ability to liaise effectively with clients and airlines, both telephonically and via e-mail.

Willingness to work overtime and weekends

Detail orientated and ability to work under pressure.

Ability to lead

Own transport.

Branch Manager, Operations, Road

Location: [[Cape Town]]
Job Posting Title: [[Branch Manager]] 
Time Type: [[Fulltime]]

Computer Literacy Level

Intermediate – MS Word, Excel, Powerpoint, Teams and Outlook

Tertiary qualification 

B.Com Degree in Transport and Logistics – Advantageous

Job Related Requirements

•    Minimum of 5 years’ experience in the Logistics or courier environment in a managerial role.
•    Sales, operations, HR and IR skills
•    Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
•    Comprehensive knowledge of P&L/financials
•    Comprehensive knowledge of the LRA and BCEA
•    Ability to liaise effectively with clients and colleagues at various organizational levels
•    Punctuality and good time management skills 
•    Good administrative skills & daily planning skills 
•    Ability to adapt to a rapidly changing environment/technology
•    Ability to work under pressure & meet deadlines without fail
•    Ability to work without supervision
•    Excellent verbal and written communication skills
•    Ability to work beyond schedules working hours
•    Flexibility to travel
•    Own reliable transport and a valid unendorsed code 8 driver’s license
•    Budgeting Skills

•    Ability to Understand and identify cost trends 
•    Ability to forecast cost

Electives

•    Make quick and clear decisions while adapting to changing circumstances 
•    Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and                reconciling conflict 
•    Grow teams and increase productivity through performance management 
•    Define and measure performance goals and hold self and others accountable to achievement of goals 
•    Skilled in public speaking and making presentations 
•    Ability to sell and support the sales process 
•    Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions 
•    Identify talent and leverage skill sets of team 
•    Work independently, but within the boundaries prescribed by DSV policies and procedures 

Main Purpose of the role

To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients. 
The Branch Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus. 

Duties and Responsibilities

•    To manage the delivery of the organization’s objectives through communication, measurement and motivation of   the staff 
•    To interface with shared functions ensuring continues cooperation and interactions with these functions. 
•    To manage and deliver on our Service Catalogue to clients. 
•    To manage cost and productivity within the branch or agent ensuring that efficiency and effectiveness is the order of the day. 
•    To ensure compliance to internal and external controls and other KPI’s set at global and local level. 
•    To deliver on the bottom-line budget commitments for the branch, enabling the business unit to meet budget. 
•    To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder

      commitments. 
•    Managing people’s performance and growth to create a sustainable business environment. 
•    Adherence to deadlines and schedules. 
•    Managing and controlling resources and risk management. 
•    Administrative duties relevant to the position. 
•    Interacting with customers at all levels – in person and telephonically. 
•    Maintain and enforcing existing systems processes and controls with continuous improvement. 
•    Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and

     corrective actions. 
•    Actively managing daily operational performance to consistently achieve performance metric targets. 
•    Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all

     local legislation. 
•    Actively drive all initiatives being implemented within the company within the branch per agent. 
•    Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the  branch fleet
•    and fuel consumption of the branch fleet.  
•    Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE)

     Management Systems and requirements. To ensure that working processes are aligned to the 
•    approved quality management systems and all legal and commercial requirement.  
•    Oversee operational activities during peak times when at or visiting branches.
•    Ensure that all branches or agents are using the financial tools provided to manage the branch or agency.
•    Review and validate that forecasts for the branch or agent for the month and the year are accurate    and justifiable.
•    Actively manage the P&L costs for the branch, timeously and accurately, duly validating explanations received from branches or agents on

     variances.
•    Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

Business Controller

Location: Kempton Park
Time Type: Full Time

Main Purpose of the Role

R-SSC Business Controller‘s mission is analyze the P&L (above EBITA) reporting of different entities within the Region and ensure the financials are accurate and reliable and driving profitbability and performance within the business. 
The Business Controller needs to support the Country Management/Managing Director with clear and objective comments on different daily business matters based on the various site performance and provide Operations with a means of guidance on its decisions regarding its business performance. The business controller will perform full Business partnering role, ie full finance support to business.
 

Qualifications

  • Matric with minimum of 70% for Accounting and Maths in High school.
  • B Compt Accounting with Honours or studying towards honors is a requirement.
  • CIMA or CA(SA) qualified would be an advantage

Computer Literacy Level 

  • Adavanced MS Word, Excel, PowerPoint & Outlook

Additional Computer Skills 

  • SAP ERP
  • SAP BPC

Job-related Requirements

  • Minimum of 3 years experience in a business controlling/financial manager role with experience
  • High attention to detail and accuracy.
  • Ability to indirectly and supervise and influence other department employees.
  • Must be controls and process focused.
  • Must be able to work well under pressure and deliver on deadlines.
  • Good understanding of financial statements and reports.
  • Must have a valid and unendorsed driver’s licence.
  • Must be a team player.
  • Must possess good time management skills.
  • Ability to work long hours of overtime when necessary 
  • Excellent written and verbal communication skills.
  • Have a creative and problem solving approach.

Added advantages for this role

  • Previous experience in a Shared Services Environment would be an added advantage – finance and credit functions.
  • Individual must be able to deal with various managerial levels within the company

Duties & Responsibilities 

  • Prepare and present the internal reporting (management accounts based on SAP BPC and TMS reports) to business and provide detail comments on the main events that occurred during the month (variance analysis).
  • Analyze the site results and propose different initiatives to improve the profitability.
  • Organise and guide the budget process with business. Prepare the P&L budget based on the SAP BPC tools.
  • Prepare rolling forecasts for business to review and approve and then report to Group or Regional Management.
  • Analyse and improve the different process regarding the estimations of the work in progress (run off’s) and gross profit.
  • Review the reconciliation of the billing system (TMS) to the financial system (SAP/CW1/Other).
  • Follow-up the evolution of the gross profit in terms of volumes/margin and deliver a  forecast for month end and verify the Gross Profit number.
  • Prepare and present reports to business like – sales reports, client profitability/returns, daily GP dashboards, Monthly EBIT Bridges.
  • Be the point of contact between the Regional Shared Service centre and Operations.
  • Drive net working capital improvements with the business.
  • Ensure the SAP Controlling structure (cost centre) is validated by the business and afterwards transferred to the Region for updating in SAP.
  • Analyse and report on staff costs (detailed review), FTE’s, Customs issues etc.
  • Participate in the Local Management meetings representing the R-SSC.
  • Ensure that the different Financial processes are respected locally not only by the Finance employees but also Operational persons.
  • Assist with the Group and Local Statutory audits (IFRS) by providing local relevant information requested by the auditors.
  • Prepare and present and special reporting required by business (Board presentations/business cases).
  • Perform regular Controller visits (internal audit) to the relevant entities and report back to business on issues and recommendations and ensure they are rectified where necessary.
  • Review the Board meeting presentations.
  • Drive profitability and performance within the business through P&L reviews, training and support.

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We wish you all the best with your applications

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