RAF Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Manager: Field Case Management

Division:  3300

Reference No:  5676

Location:  

Johannesburg, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  16

Job Posting Salary:  R1,028,791.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the job: The Manager: Field Case Management is accountable for the provision of effective case management services within the RAF by managing the rehabilitation and health care needs of the injured. 

Key Performance Areas

Policy and Strategy Review and Implementation

• Provide input into the enhancement and implementation of the case management strategy and plan that ensure alignment with short-term and long-term objectives.
• Keep up to date with effective case management policy and practice execution strategies

Case Management and Administration

• Manage all assigned cases.
• Manage the appointment of caregivers and the provision of the necessary training.
• Ensure that case management programs objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained.
• Present cases at case rounds/conferences to obtain multidisciplinary perpective & recommendations to achieve optimal outcomes.
• Manage the provision of claimants/ caregiver care plan and compliance reporting.
• Manage claimants case management plans, authorizations, assessment, and levels of care.
• Manager the review of medical records to identify specific medical issues.
• Manager the development of practice and/or clinical guidelines for cost effective rehabilitation of care.
• Identify financial and business risks to the Fund and escalate accordingly.

Management of Claimant Rehabilitation Care

• Manage claimants progress and outcomes
• Manage and analyse the determination of the claimant needs and coordinate reasonable recommendations for all the necessary and identified modifications in line with the nature of claimant’s medical condition.
• Manage an in-home assessments by Senior Officer: Field Case management to assess members overall health needs, which includes medication reconciliation.
• Manage the identification of gaps in care as claimants transition from a care facility back to their home.
• Provide management direction and guidance in ensuring that healthcare services are accounted for by liaising with relevant personnel for authorisations and ensuring compliance with case management procedures, staandards, and protocols.
• Manage the approval and appointment of service providers in line with the defined scope of work.
• Determine the suitable rehabilitation stay for the claimant based on the required level of care and monitor the implementation.
• Ensure that an ongoing support to the family is provided on coping mechanisims post discharge.
• Manage and monitor the rehabilitation plans of the claimant/ client for effectiveness.

Integrating of Back to work and Community

• Corporate with the treating physician to obtain full or conditional release to return to work before injury becomes a lost time claim where ot is neccessary.
• Coordinates with the employer to develop a modified duty job for the injured worker who cannot immediately return ro his/her full pre-injury employment where required.
• Ensure succesful integration of the claimant back to the family and educate the claimant and family on the condition of the claimant.
• Identify community resources based on the claimants need.

Manage the Submission of Invoices

• Validate and quality assure invoices submitted to ensure that they are aligned to the services and treatments caimed for.
• Put measures in place to guard against the submission of fraudulent invoices.
• Manage the compliance of invoiced services from service providers and ensure validity in line with RAF Act and guidelines.
• Manage timeous payment of service providers.

Reporting

• Manage the completion of all relevant reports (timesheets, expenses, program specific reports) as per specified timelines and required standards.
• Provide report on all assigned cases, and the monthly rehabilitation reports of the claimants.
• Prepare and submit monthly and quarterly performance case management reports or as and when required to provide progress updates and/or inform management decisions.
• Ensure complete, timely, and accurate reporting with appropriate levels of escalation.
• Provide reports on the possibilities of back to work integration for claimants.
• Reporting on the cost associated with the undertaking certificate against what has been spent on care givers.

Stakeholder Management

• Build productive relationships with healthcare professionals to ensure adequate referral rates to achieve budgeted occupancy level.
• Ensure accurate service knowledge and advice and keep stakeholders informed of products and service options.
• Resolve stakeholder queries and complaints promptly.
• Manage relations with service providers and health professionals to ensure adherence in line with the protocols and service level agreement.

People Management

• Ensure the sourcing, development and retention of high-performance team.
• Manage the recruitment of operational workforce in line with employment equity targets
• Manage staff in the department to ensure that they achieve their objectives in line with strategic objectives of the RAF.
• Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Qualifications

• Bachelor’s Degree/ Advanced Diploma in Health Sciences or Medical related Degree.
• Postgraduate in Health Sciences or Medical related qualification will be an added advantage.
• Registration with the relevant Health professional body

Experience

• Relevant 6-8 years’ experience in Nursing or Case Management environment of which 2 (two) years must have been on a management/ supervisory level/ area of expertise.

Behavioural Competencies Required

• Resilience
• Communication
• Working with people
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Services Orientation
• Dispute resolution, mediation and negotiating capabilities.
• Legislation & Regulatory Knowledge including Personal Injury and Third-party compensation.
• Knowledge of laws and legislation that are applicable to the organisation.
• Knowledge of Civil proceedings in the Magistrate, Regional and High Courts of South Africa
• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.

Managerial Competencies required

• Change Management
• Coaching and Mentoring
• Conflict Management
• Critical and Innovative Thinking
• Direction Setting
• Facilitation and Presentation Skills
• Policy Conceptualisation and Formulation
• Risk Management
• Programme/ Project Management
• Service Delivery Innovation
• Stakeholder Development and Relations
• Reporting

Technical Competencies required

• Knowledge of claims management end to end management process and systems.
• Coding standards and protocols.
• Core specialities in case management process.
• Knowledge of healthcare operations.
• ICD and CPT coding.
• Medical Bill Reviewing.
• Medical Case Management.
• Knowledge of Motor Vehicle Accident legislation.
• Public Finance Management Act knowledge.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs.” 

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Manager: Field Case Management- Groote Schuur / Tygerberg Hospital

Division:  3300

Reference No:  5687

Location:  

Cape Town, Western Cape, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  16

Job Posting Salary:  R1,028,791.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job:   To provide effective case management services within the RAF by managing rehabilitation and health care needs for the injured.

Key Performance Areas

Policy and strategy review and implementation

•  Provide input into the enhancement  and implementation of the case management strategy and plan that ensure alignment with short term and long-term objectives
• Keep up to date with effective case management policy and practice execution strategies

 Case Management and administration

• Manage all assigned cases
• Manage the appointment of caregivers and the provision of the necessary training
• Ensure that case management programs objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained
• Presents cases at case rounds/conferences to obtain multidisciplinary perspective and recommendations to achieve optimal outcomes
• Manage the provision of claimants/caregiver care plan and compliance reporting
• Manage claimants’ case management plans, authorizations, assessment, and levels of care
• Manage the review of medical records to identify specific medical issues
• Manage the development of practice and/or clinical guidelines for cost effective rehabilitation of care
• Identify financial and business risks to the fund and escalate accordingly

 Management of claimant rehabilitation care

• Manage claimants’ progress and outcomes
• Manage and analyze the determination of the claimant needs and coordinate reasonable recommendations for all the necessary and identified modifications in line with the nature of the claimant’s medical condition
• Manage an in-home assessment by Senior Officer: Field Case Management to assess members overall health needs, which includes medication reconciliation
• Manage the identification of gaps in care as claimants transition from a care facility back to their home
• Provide management direction and guidance in ensuring that healthcare services are accounted for by liaising with relevant personnel for authorizations and ensuring compliance with case management procedures, standards and protocols
• Manage the approval and appointment of service providers in line with the defined scope of work
• Determine the suitable rehabilitation stay for the claimant based on the required level of care and monitor the implementation
• Ensure that ongoing support to the family is provided on coping mechanisms post discharge
• Manage and monitor the rehabilitation plans of the claimant/client for effectiveness.

Integration of back-to-back work and community

• Corporates with the treating physician to obtain a full or conditional release to return to work before injury becomes a lost time claim where it is necessary.
• Coordinates with the employer to develop a modified duty job for the injured worker who cannot immediately return to his/her full pre-injury employment where required
• Ensure successful integration of the claimant back to the family and educate the claimant and family on the condition of the claimant
• Identify community resources based on the claimants’ need.

 Manage the submission of invoices

• Validate and quality assure invoices submitted to ensure that they are aligned to the services and treatments claimed for
• Put measures in place to guard against the submission of fraudulent invoices
• Manage the compliance of invoiced services from service providers and ensure validity in line with RAF Act and guidelines
• Manage timeous payment of service providers

Reporting

• Manage the completion of all relevant reports (time sheets, expenses, program specific reports) as per specified timelines and required standards
• Provide report on all assigned cases, and the monthly rehabilitation reports of  the claimants
• Prepare and submit monthly and quarterly performance case management reports or as and when required to provide progress updates and/or inform management decisions
• Ensure complete, timely, and accurate reporting with appropriate levels of escalation
• Provide reports on the possibilities of back to work integration for claimants
• Reporting on the costs associated with the undertaking certificate against what has been spent on caregivers.

Stakeholder management

• Build productive relationship with healthcare professionals to ensure adequate referral rates to achieve budgeted occupancy level
• Ensure accurate service knowledge and advice and keep stakeholders informed of products and service options
• Resolve stakeholder queries and complains promptly
• Manage relations with service providers and health professionals to ensure adherence in line with the protocols and service level agreement

People Management

• Ensure the sourcing, development and retention of a high-performance team
• Manage the recruitment of the operational workforce in line with employment equity targets
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF
• Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards
• Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Qualifications and Experience       

• Bachelor’s Degree / Advanced Diploma in a Health sciences or Medical related Degree.
• Postgraduate in Health Sciences or Medical related qualification will be an added advantage
• Registration with the relevant Health professional body
• Relevant  6-8 years’ experience in Nursing or Case Management environment of which 2 years must have been on a management/supervisory level/area of expertise

  Competencies required.

  Behavioural

•  Resilience
• Communication
• Working with people
• Network and Alliances
• Planning, Organising and Coordinating
• Employee engagement
• Personal mastery
• Judgement and decision making
• Ethics and values
• Client services orientation

    Managerial

• Change management
• Coaching and mentoring
• Conflict management
• Critical and innovative thinking
• Direction setting
• Facilitation and presentation skills
• People management
• Policy conceptualization and formulation
• Risk management
• Programme/project management
• Service delivery innovation
• Stakeholder development and relations
• Reporting

     Technical

• Knowledge of claims management end to end management process and systems
• Coding standards and protocols
• Core specialities in the case management process
• Knowledge of healthcare operations
• ICD and CPT coding
• Medical bill reviewing
• Medical case management
• Knowledge of Motor Vehicle Accident legislation
• Public Finance Management Act knowledge

Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Manager: Hospital Case Management- Groote Schuur / Tygerberg Hospital

Division:  3300

Reference No:  5686

Location:  

Cape Town, Western Cape, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  16

Job Posting Salary:  R1,028,791.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job:  To manage the provision of coordinated and appropriate medical care for the motor vehicle accident patients/claimants in hospitals.

Key Performance Areas

Policy  review and implementation.

• Provide input into the enhancement and implementation of the case management policies and strategy and plan to ensure an alignment with short term and long-term objectives
• Manage the implementation of the case management strategy approved, including as appropriate any special tasks or projects requested by management

 Clinical care management

• Manage the clinical status of claimants in accordance with the prescribed requirements throughout the case management process
• Manage the provision of clinical assessments to ensure that admissions adhere to approved criteria
• Ensure an accurate, appropriate, and complete diagnostic and procedural coding of all claimants’ records
• Manage the assessment of medical problems of the injured and the provision of quality of care
• Identify training needs of the Senior Officers: Hospital Case Management in line with the scope of work and the changes in the processes.

 Manage the provision of patient care

• Substantiate claimant hospitalization in terms of treatment, length of stay and level of care
• Ensure that a comprehensive assessment for claimants is performed and that a follow-up in accordance with the schedule determined/ agreed is undertaken.
• Ensure the monitoring of claimant treatment recovery progress to recommend adjustments where necessary
• Ensure that the claimants focused plan of care is coordinated and communicated to ensure attention is being focused on progression towards discharge.
• Ensure that the quality of health care provided to claimant is monitored to ensure they are up to acceptable standards.
• Manage and ensure that the discharge plan for the claimant is effective and allows for continued treatment after hospital discharge
• Ensure that claimants have the necessary utilities and amenities required for complete recovery
• Provide alternative treatment options to ensure a cost effective and efficient plan of care
• Manage and fast track case management reports and recommendations relating to the issuing of Undertaking Certificate and Interim Undertaking Certificates.
• Analyze and approve the recommendations for the transfer of claimants to better facilities of care

Case management and administration

• Manage all assigned cases
• Manage the development of practice and/or clinical guidelines for cost effective care
• Intervene on clinical discussion relating to the care of MVA claimants as per the SLA and MOU
• Present cases at case rounds/ conferences to obtain multidisciplinary perspective and recommendations to achieve optimal outcomes
• Manage the provision of claimants care plan and compliance reporting
• Manage claimants case management plans, authorizations, assessment, and levels of care
• Manage the review of medical records to identify specific medical issues
• Identify financial and business risks to the Fund and escalate accordingly
• Analyze claimants care reports and make recommendation in preparation of the rehabilitation handover post discharge
• Manage high cost hospital cases and establish a forum for case managers to present high cost cases

 Manage the submission of invoices

• Validate and quality assure invoices submitted to ensure that they are aligned to the services and treatments claimed for
• Ensure financial and case management documentation supports accurate record-keeping and future requirements
• Put measures in place to safeguard against the submission of fraudulent invoices
• Manage the compliance of invoiced services from service providers and ensure validity in line with RAF Act and guidelines
• Manage timeous payment of  healthcare professionals for service rendered

Reporting

• Prepare and submit monthly and quarterly performance reports or as and when required to provide progress updates and/or inform management decisions
•  Develop functional reporting systems for case management, projects or performance reporting
•  Prepare proposals, briefings, presentations, reports, and  other documentation and provide management information both verbally and in report format.

Stakeholder management

• Engage in hospital visits where needed to build stakeholder relationships, proactively resolve queries and increase visibility to claimants
• Build productive relationship with healthcare professionals to ensure adequate referral rates to achieve budgeted occupancy level
• Build professional, long-term relationships with Funders and other stakeholders
• Ensure accurate service knowledge and advice and keep stakeholders informed of products and service options
• Manage the resolution of stakeholder queries and complaints promptly.

People Management

• Ensure the sourcing, development and retention of a high-performance team
• Manage the recruitment of the operational workforce in line with employment equity targets
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF
• Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards
• Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Qualifications and Experience       

• Bachelor’s Degree / Advanced Diploma in a Health sciences or Medical related Degree..
• Postgraduate in Health Sciences or Medical related qualification will be an added advantage
• Registration with the relevant Health professional body
• Relevant  6-8 years’ experience in Nursing or Case Management environment of which 2 years must have been on a management/supervisory level/area of expertise
• ICU/Theatre or High cost Case Management experience will be an advantage.

Competencies required.

    Behavioral

•  Resilience
• Communication
• Working with people
• Network and Alliances
• Planning, Organizing and Coordinating
• Employee engagement
• Personal mastery
• Judgement and decision making
• Ethics and values
• Client services orientation

    Managerial

• Change management
• Coaching and mentoring
• Conflict management
• Critical and innovative thinking
• Direction setting
• Facilitation and presentation skills
• People management
• Policy conceptualization and formulation
• Risk management
• Programme /project management
• Service delivery innovation
• Stakeholder development and relations
• Reporting

     Technical

• Knowledge of claims management end to end management process and systems
• Coding standards and protocols
• Core specialities in the case management process
• Application of clinical intervention principles
• Knowledge  and application of dispensing of medicine, surgical material and procedures.
• Knowledge of healthcare operations
• ICD and CPT coding
• Medical case management
• Knowledge of Motor Vehicle Accident legislation
• Knowledge of Public Finance Management Act

Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Senior Officer: Field Case Management x3

Division:  0300

Reference No:  5154

Location:  

Durban, Kwazulu-Natal, ZA

Employment Type:  Fixed Term Contract

Disability (EE targeted role):  Yes

T.A.S.K Grade:  12

Job Posting Salary:  R579,259.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: The Senior Officer: Field Case Management   is responsible to driving the rehabilitation and health care needs of the injured.

Note: This is a 12 Month Fixed Term Contract. (Readvertisment) 

Key Performance Areas

Field Case Management

• Activate an undertaking certificate and compile a case management report
• Conduct a home visit and educate the claimant on offerings of the undertaking and explain about the overall process to be followed
• Conduct follow up assessments and make recommendations on claimants needs as per the assessment
• Coordinate the referrals to service providers aligned to the claimants needs as per the undertaking certificate
• Ensure successful integration of the claimant back to the family and educate the claimant and family on the condition of the claimant
• Facilitate timely consultation with appropriate medical service providers
• Provide vocational guidance after life changing event for client and possible back to work opportunities

Rehabilitation Services

• Monitor the rehabilitation of the claimant post discharge
• Monitor the drug utilisation and application review therof
• Assess the level of care giver and the financial implications /salary therof 
• Determine claimant needs and facilitate reasonable recommendations for home and car modifications based on the nature of the claimant’s medical condition 
• Co-ordination of admission and request the necessary authorisations as per the caregiver SOP and guidelines
• Co-ordinate and faciltate transfer to the hospital for admission
• Facilitate the appointment of caregivers between the claimant and the caregiver, provide guidance on the process
• Co-ordinate the monthly submission of time sheets for payment processing

Facilitate the accuracy and effective submission of invoices

• Ensure that accounts submitted to the fund from service providers are valid in terms of RAF guidelines and the Road Accident Fund Act
• Assess and monitor claims invoices to curb over servicing or abuse and fraudulent claims 
• Ensure that the accounts are paid timeously, according to service level agreements
• Ensure that services and treatments claimed for are accident related (related to the accident under consideration)
• Compare outcomes and cost of different therapeutic modalities and surgical techniques and the information provided is invaluable in developing guidelines for clinical management

Reporting

• Compile and update case management reports for the injured.
• Provide a report on patient care and ongoing rehabilitation.
• Reporting on the service by service providers.

Stakeholder management

• Drive the stakeholder interaction needed to facilitate the level of care
• Maintain relations with different levels of health specialst to enable smooth interactions 
• Participate in the awareness of RAF case management services in the communities 
• Communicate with all levels of stakeholders
• Participate in relevant external RAF activities and events
• Ongoing engagements with service providers

Qualifications

• Bachelor’s Degree or Advanced Diploma in  Nursing/Allied Health Prefessions or related qualification
• Registration with the relevant Health Professions Council.

Experience

• Relevant 4 years’ experience in the Medical environment.
• Experience in Managed Healthcare environment.
• Valid code 8 driving license.

Behavioral Competencies

• Planning, Organizing and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

Technical Competencies

• Knowledge of ICD and CPT coding will be an advantage.
• Core specialities in the case management process.
• Knowledge of healthcare operations.
• Ability to maintain patient confidentiality.
• Full knowledge of medical tariffs, treatment plans.
• Coding standards and protocols.
• Knowledge of PFMA to be able to analyse different requirements as per the claimants.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Officer: Legal Administration

Division:  Governance

Reference No:  5256

Location:  

Johannesburg, Gauteng, ZA

Employment Type:  Fixed Term Contract

Disability (EE targeted role):  No

T.A.S.K Grade:  10

Job Posting Salary:  R434,656.00

Job Posting End Date:  23 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Re-advertisement

NB: This is a 12-Month Fixed-Term Contract position

Purpose of the job: The Officer: Legal Administration is accountable to process documentation relating to claims settlement as well as the effective coordination of processes and procedures that contribute to the efficient early settlement of claims dispute/s outside court proceedings.

Key Performance Areas

Legal Administration

• Transcribe and proof-read legal documents for settlement discussions.
• Collate all the directives and update on the case file database.
• Retrieval of information at all times as requested in the office.
• Administer process relating to the arbitration of disputes between parties.
• Briefing experts for purposes of administering the claims.
• Administer hearings sessions to ensure that all parties and present information or evidence relative to claims is obtained.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Follow-up on outstanding matters on behalf of the Legal Administration department in the office.
• Document the proceedings and follow up on the action log relation to the settlement of the claim’s discussion.
• File all settlement agreements.

Block Settlements

• Arrange meetings for block settlements.
• Management of court documentation and filing.
• Diarise and monitor court processes.
• Narrate and provide clarity on the assessment and determination on the claims offer done

Reporting

• Contribute to the preparation and submission of reports.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications

• Bachelor’s degree in law or equivalent.

Experience

• Relevant 3 years’ experience in a Legal Administration related environment.

Technical and behavioral competencies required

• Dispute resolution, mediation and negotiating capabilities.
• Legislation & Regulatory Knowledge including Personal Injury and Third-party compensation.
• Knowledge of laws and legislation that are applicable to the organisation.
• Knowledge of Civil proceedings in the Magistrate, Regional and High Courts of South Africa
• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs.” 

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Specialist: Data Management

Division:  Governance

Reference No:  5685

Location:  

Centurion, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  Yes

T.A.S.K Grade:  15

Job Posting Salary:  R891,176.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: The Specialist: Data Management is responsible for collecting, analysing and maintaining information and data to create data-oriented systems and statistics to inform accuracy and enable effective decision making.

Key Performance Areas

Combined Assurance 

• Coordinate the development of the Integrated Combined Assurance Plan.
• Evaluate combined assurance initiatives by assurance providers and link the reviews to the strategic risks and root causes.
• Track and monitor emerging and manifested risks.
• Keep track of all assurance providers’ recommendations.
• Identify inconsistencies presented by assurance providers on the control environment through evaluation of existing and future controls, including identified control gaps. Monitor implementation of approved integrated combined assurance plan and identify assurance coverage risks.

Quality Assurance and Management

• Perform Quality Assurance reviews on selected assurance work done by assurance providers.
• Analyse and evaluate the adequacy and effectiveness of assurance providers’ processes and procedures/ methodologies and recommend improvements to ensure effectiveness of monitoring and oversight procedures.
• Create an intergrated dashboard for combined assurance.
• Coordinate and implement of joint map results to provide a comprehensive perspective of all concerns for management to resolve.
• Conduct Combined Assurance reviews and impact assessment.
• Acquire and manage the combined assurance/ internal control system/ tool.

Internal Controls

• Recommend the design and implementation of effective internal system control to management and relevant parties.
• Coordinate the testing of key controls for RAF.
• Manage independent and objective assessments of internal controls, financial results, RAF processes and adherence to compliance requirements.
• Provide or coordinate advisory services to management and process owners on internal control requirements.
• Recommend improvements in procedures and systems in order to improve the internal control environment (maturity level) within RAF.
• Analyse risk registers to identify control gaps and recommend reviews by assurance providers.

Policy Review and Implementation

• Contribute to the development of Combined Assurance Framework, policies, procedures and guidelines; and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Prepare regulation reports as and when required to provide progress, updates, make recommendations to inform management decisions.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in writting.

Stakeholder Management

• Support relationship building with internal and external stakeholders to facilitate performance of assurance engagements and exchange of knowledge on assurance best practice.
• Build relationship with internal and external stakeholders to facilitate performance of assurance engagements and identify appropriate areas of management support.
• Mantain relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Advise management on effective control measures, systems and fraud prevention measures.
• Represent the Fund in relevant external activities and events.

People Management

• Ensure the sourcing, development and retention of a high-performance team.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
• Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
• Ensure capacity development of staff and identify appropriate developmental opportunities.
• Manage performance of staff, mentor and couch staff.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in a Data Management related qualification.
• Relevant 5-7 years’ experience in a data management/reporting related environment.

Technical and Behavioral Competencies Required

• Resilience
• Communication.
• Working with People
• Network and Alliances.
• Planning, organising and coordinating.
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation
• Change Management
• Conflict Management
• Critical and Innovative thinking
• Facilitation and Presentation Skills
• Policy conceptualisation and Formulation
• Risk Management
• Programme/ project management
• Service Delivery Innovation
• Stakeholder development and relations
• Reporting
• Strong data analytical capabilities
• Data management analysis and interpretation
• Complex problem identification, solving and decision making

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Specialist: Technology and Digital Business Analyst

Division:  Strategy and Transformation

Reference No:  5682

Location:  

Centurion, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  Yes

T.A.S.K Grade:  15

Job Posting Salary:  R891,176.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Business Analytics and Continuous Improvement, the successful incumbent is accountable to gather, analyse and evaluate business requirements, user needs and functions, using accredited methodologies and supporting software, with the objectives of improving business processes and procedures and automating processes and routing activities.

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Business needs and requirements

• Gather the requirements from users.
• Analyse user requirements.
• Document user requirements.
• Validate documented requirements with the user and get signoff.

Feasibility Studies

• Research on proposed user requirement specifications.
• Identify benchmarks and best practices.
• Apply best practices and benchmarks to document proposal findings.
• Make suggestions and recommendations based on research findings.

Design Solution Proposal

• Design business process.
• Logical system design.
• Determine system data flow.
• Execute technical design:
• Database layout.
• User interface design.
• Schedule JAD session to sign off design specification.
• Ensure integration of new systems with enterprise systems.

System Testing

• Analyse changes requested by users (Change control).
• Assist developers in performing impact analysis on the system based on envisioned changes and recommend alternative solutions if necessary.
• Document changes and present then to developers.

System Training

• Assist system development team in system integration testing.
• Assist system test analyst in creation of test packs.
• Assist in documentation of bugs found during system testing and facilitate in fixing those bugs.
• Assist in system performance testing.
• Facilitate user acceptance testing.
• Ensure final product compiles with specifications.
• Get system sign-off prior to implementation.

Reporting

• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Ensure regular and periodic reports are sent to the Manager for review and submitted as and when required to provide progress updates and/or inform management decisions.
• Development of proposals, briefings, presentations, reports, and other documentation and providing management information both verbally and in report format.

Documentation

• Maintain system technical & functional specifications documents.
• Maintain solution design documents.
• Provide the same during quality audit.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Presentation of data findings in an easy-to-read and understandable format.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Computer Science, Information Systems, Information Technology or Computer Engineering related qualification.
• Certificate in System Analysis and Design
• Certificate in ITIL will be an added advantage
• Relevant 5-7 years’ experience in requirements gathering, system analysis and design environment.

Technical and Behavioral Competencies Required

• Resilience.
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Client Service Orientation
• Change Management
• Conflict Management
• Critical and innovative skills
• Policy conceptualisation and formation
• Risk Management
• Programme/ project management
• Service Delivery Innovation
• Reporting
• Analysis
• Innovative & Judgement/ problem solving
• Knowledge of UML & tools like Rational, Business processing mapping

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Specialist: Healthcare Provider Networks

Division:  Claims

Reference No:  5609

Location:  

Centurion, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  Yes

T.A.S.K Grade:  15

Job Posting Salary:  R891,176.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Manager: Medical Policy and Research, the successful incumbent is accountable to manage the operations of healthcare provider networks.

Key Performance Areas

Manage Healthcare Provider Network Processes

• Monitor and manage the quality of healthcare Provider Performance Networks and compliance in line with the SLA or MoU.
• Provide orientation, education, and general support for existing providers which includes conducting all face-to-face meetings and ad-hoc requests.
• Responsible for establishing and maintaining processes and systems to provide routine services to members including contract management.

Provider Administration

• Design database systems used to manage provider data.
• Resolve escalated issues arising from operations and requiring coordination with other departments.
• Design and execute on performance management processes to demonstrate network performance.

Policy Review and Implementation

• Contribute to the development and implementation of healthcare Network protocols.
• Contribute to the development and implementation of provider networks.
• Keep up to date with effective SOP’s, policy and practice execution strategies.

Reporting

• Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders to proactively and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Clinical Sciences related qualification.
• Relevant 5 – 7 years’ work experience in the healthcare funding/ medical scheme industry of which 3 – 5 years’ experience in healthcare networks and/or provider relations is essential.

Technical and Behavioral Competencies Required

• Resilience.
• Network and alliance.
• Employee engagement.
• Ethics and values.
• Change management.
• Critical and innovative thinking
• Policy conceptualisation and formulation.
• Risk Management.
• Stakeholder development and relations.
• Reporting.
• Good clinical acumen.
• Knowledge of medical information systems and processes.
• Knowledge of clinical technology and trends.
• Clinical Strategy development and execution.
• Understanding of health technologies.
• Knowledge of impairment rating procedures.
• Knowledge of relevant clinical legislation.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Specialist: Business Analysis

Division:  Strategy and Transformation

Reference No:  5681

Location:  

Centurion, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  Yes

T.A.S.K Grade:  15

Job Posting Salary:  R891,176.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Manager: Business Analytics and Continuous Improvement, the successful incumbent is responsible for analysis and reporting of business outcomes that will ensure the efficient and effective running of the Fund.

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Business Analysis and Reporting

• Analyse data concerning business activities within RAF. Provide suggestions for improved performance and efficiencies.
• Collect data from different business units and maintain data collection systems. Suggest other strategies that optimize statistical efficiency and quality.
• Suggest improved/ enhanced RAF processes and systems based on analytic outcomes.
• Conduct research activities and analysis to come up with business solutions.
• Keep up-to-date with advancements in the business analytic field.
• Provide outcomes to the Senior Business Analyst if anomalies and discrepancies are found.

Business Process Improvement

• Use of tools to enable continuous process improvement within the RAF.
• Analyse and improve business processes.
• Implementation of process maps, flow diagrams and related documentation for redesigned processes.
• Collaborate with systems developers within RAF to align system functions and set-up with optimized business processes and ensure both business and technical suitability.
• Conduct thorough diagnosis of business processes and operations, document and present recommendations and provide detailed assessment of cost, benefits and risks.

Reporting

• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Ensure regular and periodic reports are sent to the Manager for review and submitted as and when required to provide progress updates and/or inform management decisions.
• Development of proposals, briefings, presentations, reports, and other documentation and providing management information both verbally and in report format.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Presentation of data findings in an easy-to-read and understandable format.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Systems/ Business Analysis/ Business Management, /Data Modelling / Statistics related qualification.
• Relevant 5-7 years’ experience in a business analysis environment.

Technical and Behavioral Competencies Required

• Resilience.
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Client Service Orientation
• Risk management
• Monitoring and evaluation
• Analysing & interpreting information
• Advising and recording
• Quality assurance
• Expertise in data analysis
• Excellent excel and database BI tools
• Ability to engage in multiple initiatives simultaneously
• Presentation skills
• Good Interpersonal skills
• Work effectively as a team player
• Good understanding of the RAF Act and its operations

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Manager: Cybersecurity Operations

Division:  Strategy and Transformation

Reference No:  5560

Location:  

Centurion, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  Yes

T.A.S.K Grade:  16

Job Posting Salary:  R1,028,791.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Technology Governance, Risk and Compliance, the successful incumbent is accountable for managing the protection, detection, response and recovery of information that flows within and outside the organization to ensure a seamless and secure operation of all computer systems, related applications, hardware and software used by the organization.

Key Performance Areas

Cyber Security

• Develop, implement, and monitor a strategic cyber security program to protect enterprise IT assets.
• Manage the implementation of effective incident response and recovery plans, enabling  the organization to quickly respond to and recover from security incidents.
• Ensure the governance structure and processes for the department are reviewed and manage the implementation thereof.
• Manage the alignment of technology governance with corporate governance.
• Manage the development of periodic reports on operational excellence and cost reductions achieved.
• Oversee risk assessments regarding cyber security and penetration testing.
• Manage the development of cyber security awareness training for the organization.
• Assess current technologies and recommend hardware or software tools to top management.
• Drive the adoption of best ICT and cyber security practices across the organization.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Ensure the organization complies with regulatory requirements and industry best practices related to ICT and cyber security.

Reporting

• Prepare and submit regulation reports as required to provide progress updates and inform management decisions.
• Develop procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems for management, projects, or performance reporting.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
• Communicate with all levels of stakeholder contact.

People Management

• Lead, mentor, and develop the ICT and Cyber Security teams, fostering a culture of continuous improvement and innovation.
• Manage resource allocation, including budgeting for system maintenance, upgrades, and security projects.
• Manage the implementation of human capital processes and procedures to control or regulate workplace conflict and institute corrective measures and consultation processes to address standard deviations.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology or a Computer Science related qualification.
• A postgraduate in Information Technology or a Computer Science related qualification will be an added advantage.
• Being a Certified Information Systems Security Professional (CISSP), CISM, CISA, or similar certifications will be advantageous.
• Relevant 6 – 8 years experience in an Information Technology/ Risk Management related environment of which 2 years must have been on a management/ supervisory level/ area of expertise.
• Relevant certifications such as CISSP/ CISM/ CISA or ITIL are advantageous.
• Strong understanding of current ICT technologies, cyber security trends, and best practices.

Technical and Behavioral Competencies Required

• Resilience.
• Network and alliance.
• Employee engagement.
• Ethics and values.
• Change management.
• Critical and innovative thinking.
• Policy conceptualisation and formulation.
• Risk Management.
• Stakeholder development and relations.
• Reporting.
• Data Security Management.
• IT Risk Management.
• ICT Security Architecture.
• Secure Development lifecycle.
• Security Operations Management.
• Application Security.
• Information Assurance.
• Innovation and Business Improvement.
• Risk Assessment.
• Vulnerability Management.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Specialist: Business Office Management

Division:  3600

Reference No:  5683

Location:  

Centurion, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  15

Job Posting Salary:  R891,176.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Business Relationship Management, the successful incumbent is responsible for providing operational support to the Technology and Digital Department which includes managing day-to-day operations issues within Technology and Digital, acting as a liaison between Head of Department and other departments, and contributing to the development and execution of the Technology and Digital Department’s strategic vision. The role will further foster an innovative, secure, and efficient Technology and Digital environment that propels the RAF towards achieving its strategic ambitions while navigating the complexities of the rapidly evolving digital landscape.

Key Performance Areas

IT Strategy and Governance

• Develop and implement operational plans that align with the Head of Department: Technology and Digital’s strategic vision and RAF’s goals.
• Manage project portfolios within the Head of Department’s office, ensuring efficient resource allocation and timely completion.
• Track progress on key Technology and Digital initiatives and report on achievements to the Head of Department and other stakeholders.
• Conduct regular Technology and Digital governance meetings to review strategies and compliance.
• Utilise Technology and Digital audits and assessments to ensure governance standards are met.

Project and Portfolio Management

• Application of project management methodologies (e.g. Agile) to manage Technology and Digital projects.
• Portfolio analysis to prioritise projects based on strategic value and resource availability in collaborations with other stakeholders (for e.g., ePMO, Business Relationship Management).
• Regular project reviews and adjustments based on performance metrics.

IT Operations and Service Delivery

• Ensure, together with the Technology and Digital Cybersecurity and End-user Computing functions, the implementation of IT Service Management (ITSM) practices to streamline operations.
• Monitoring IT Infrastructure to ensure reliability and performance.
• Ensure that Service Level Agreements are established and reviewed, together with other stakeholders, with internal and external service providers.

Budget and Financial Management

• Develop and manage the budget for Head of Department: Technology and Digital, ensuring responsible resource allocation and expenditure control.
• Track and analyse budget variances, identify areas for cost optimisation.
• Secure resources and funding for Technology and Digital projects and initiatives, justifying expenditures in line with business goals.
• Track and analyse the Technology and Digital budget overall and reporting on budget variances as well as identify cost optimisation opportunities.
• Ensure effective allocation of resources to support strategic initiatives.

Leadership and Team Development

• Lead and develop the Technology and Digital team, fostering a culture of continuous improvement, innovation and collaboration.
• Facilitate leadership development programmes and team-building activities.
• Implement performance management processes for continuous feedback and improvement.

Operational Efficiency and Effectiveness

• Streamline processes within the Head of Department: Technology and Digital office to optimise workflow and resource utilisation.
• Implement performance metrics and reporting systems to monitor Department effectiveness and identify areas of improvement.
• Foster a culture of continuous improvement within the team, encouraging innovation and problem-solving.

Stakeholder Management and Communication

• Serve as a liaison between Head of Department: Technology and Digital’s office, Technology and Digital teams, and other Business Units, fostering collaboration and clear communication.
• Effectively manage stakeholder expectations and address concerns proactively.

Reporting and Analysis

• Regular collection and analysis of digital adoption metrics.
• Creation of dashboards and reports for Senior Management.
• Use of analytics tools for data visualisation and insights generation
• Conducting Return on Investment analysis for digital initiatives.
• Presentation of findings and recommendation for continuous improvements.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology/ Computer Science/ Engineering/ Transportation/ Transportation/ Commercial/Business/ Administration/ Project Management or related qualification.
• Relevant 5 – 7 years’ experience in IT Management, with experience in leading IT projects, teams, and implementing IT strategies that align with business objectives.
• Experience in budget management, negotiations and contracting.
• Experience in working independently in a fast-paced and ever-changing environment.
• Experience in Project Management.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Specialist: Digital Adoption Management

Division:  3600

Reference No:  5458

Location:  

Centurion, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  15

Job Posting Salary:  R891,176.00

Job Posting End Date:  27 May 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Strategic Digital Portfolio Management, the successful incumbent is responsible for leading and executing strategies to enhance the internal adoption of digital tools and platform, working closely with Change Management, EPMO, Corporate Communication and Learning and Development functions within RAF by designing and implementing comprehensive communication and engagement campaigns targeted at increasing awareness and understanding of digital and technology initiatives among employees.

Key Performance Areas

Digital Adoption Strategy Implementation

• Develop a digital adoption roadmap
• Stakeholder analysis and engagement planning.
• Align digital adoption strategies with the RAF’s operational objectives and cultural values.

Technology and Digital Internal Communications and Engagement

• Design of communication plans tailored to different audience segments.
• Conducting regular town hall meetings or digital forums
• Use of collaboration tools to facilitate discussion and feedback.
• Gather and analyse feedback from internal users to inform the continuous improvement of digital tools, technologies, and platforms, ensuring they meet the evolving needs of RAF.

Technology and Digital Content Creation and Management

• Development of content calendars for consistent messaging.
• Production of engaging multimedia content (video, infographics, blogs).
• Use of content management systems for publishing and analytics.
• Regular content performance review and optimisation.

Digital Marketing

• Execution of targeted email marketing campaigns.
• Social media management for internal platforms.
• Data-informed campaign planning based on internal user behaviour.
• A/B testing of digital marketing messages and channels.
• Analytics and reporting to measure campaign effectiveness.

Change Management

• Application of change management frameworks (e.g., ADKAR, Kotter’s 8-step Process, etc.).
• Development of training and support materials for new systems or processes
• Monitor and address resistance through feedback loops.
• Celebrate successes and quick qins to build momentum.

Reporting and Analysis

• Ensure preparation and submission of regulation reports.
• Report quarterly on progress within the area of focus.
• Ensure development of functional reporting systems, project or performance reporting for management.
• Ensure the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF’s Strategy.
• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.
• Ensure governance committee reports are prepared promptly, professionally and in accordance with the respective committee’s standards and expectations.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology/ Computer Science/ Engineering/ Transportation/ Commercial/ Business related qualification.
• Postgraduate certification in either Communications or Marketing or Management would be advantageous.
• Relevant 5 – 7 years’ experience in digital adoption, internal communications, digital marketing, change management, or a related area.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

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