Netcare Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Credit Controller (WCA/Private/Foreign)

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Role profile summary:

The hospital credit controller must be an organized and meticulous person who manage the credit control processes for both local and foreign patients, including Workmen’s Compensation (WCA) admissions and private accounts. The Credit Controller will ensure that all outstanding payments are followed up on during patient in progress, payments are collected as required, and records are kept up to date, minimizing hospital debt and maximizing revenue collection.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Administrative duties

•  Ensure that all credit control processes adhere to as per standard operating processes and CSA compliance. Perform general administrative duties related to in hospital credit control, such as filing, record-keeping and updates on the SAP system, and follow ups with patients where required. Agree and Implement action plans to ensure continuous business process and quality improvements.
• Actively participate to optimise collections and contribute achieving hospital DSO.
• Provide a warm and friendly welcome to patients and visitors upon arrival and when addressing their inquiries.
• Answer incoming phone calls promptly and professionally.
• Address patient inquiries or concerns via phone and provide helpful information or referrals.
• Seamless patient journey:  create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming manner.  This entails efficiently resolving patient inquiries, complaints, and any form of engagement, ensuring the patient feels supported and well-informed throughout the entire hospital admission process.

Manage Hospital Credit Control Function

• Ensure compliance to Netcare’s standard operating procedures applicable to credit control.
• Manage Hospital Credit Control for Private Patients:
  • Coordinate with patients and persons responsible for the account to resolve any disputes, additional payments etc.
  • Monitor private patient accounts for outstanding balances and initiate timely follow-ups for payments.
  • Follow up on overdue accounts through phone calls, emails, or letters to ensure payments are made within specified terms.
  • Obtain all necessary information from the doctor’s room and complete estimations for reception manager and/or Finance manager to sign.
  • Explain and discuss estimated costs letters with patients, retain copies on SAP system and manage related queries.
  • Assist and address all patient and hospital queries regarding walk- ins.
  • Download and print daily private patient PIP report, identify interim balances, make arrangements, and follow up with patient and/or person responsible for payment.
  • Send interim accounts to patient / person responsible for account as per standard operating procedures.
  • Ensure effective communication via the applicable applications i.e. email, SMS (Standard SAP text templates), etc.
  • Adhere to patient privacy protocol in line with the Netcare standard operating procedure.
  • Continuous follow up while patient is in hospital e.g. liaison with relevant parties (including escalation to Reception and Finance manager where risk is identified i.e. when funds are exhausted).
  • Detailed updates on SAP scratch notes on any disputes, arrangements, follow ups, risks relating to private admission.
  • Daily checking of accuracy on case, including but not limited to demographic information, billing accrual, patient information, person responsible information i.e. ID document scanned, correct contact details etc.

• Manage Hospital Credit Control for Medical Aid Patients:
  • Upon admission, and where applicable, process journals i.e. Medical Aid co-payment write off, hospital discounts etc. based on approvals received from Hospital General Manager
  • Ensure follow up on any co-payments during patients stay.
  • Minimize financial risk by promptly addressing discrepancies or issues with co-payment collections and following up with patients or medical aid providers when necessary.

• Manage Hospital Credit Control for International (Foreign) Patients:
  • Ensure the correct insurer has been captured.
  • Validate Letter of Guarantees admitted under correct Insurance Provider on SAP system.
  • Ensure daily validation of limit on Letter of Guarantee and engage with the relevant departments where any information is required and/or outstanding.
  • Contact international funder to revalidate the GOP when funds are exhausted.
  • Liaison with translator to communicate to patients (where applicable).
  • Address all queries from patients under international insurers and assist patients in contacting embassies or relatives to arrange funding.
  • Follow up with billings team to expedite billing for international private cases.
  • Ensure full estimated costs for international private patients have been collected on admission, follow up on any outstanding or additional costs/ balances during hospital stay.

• Manage Hospital Credit Control for WCA/ COID Patients:
  • Manage and monitor daily the COID worklist in SAP and action as per standard operating procedures.
  • Ensure the daily COID admission report is actioned as per standard operating procedures.
  • Obtain all necessary COID documents during patient stay and required for effective registration, adjudication, and submission of claims (including re-opening cases, follow up cases etc.).
  • Obtain and follow up on any outstanding supporting documentation as per standard operating procedures (including but not limited to all Compensation fund, FEMA, RMA and all IOD Insurance Providers)
  • Cooperate with the shared services team to ensure completion of the COID workflow process from registration to final billing and address all related queries.

• General:
  • Ensure that all new births (baby registrations) are registered, and all related queries are dealt with.
  • Continuous follow up with parents to register baby on medical aid and inform relevant parties once authorisation is obtained.
  • Address patient or visitor concerns, complaints, or requests.
  • Ensure payments received were processed on the patient’s case. In the case where there is a delay must it be discussed with the Finance manager
  • Manage daily upfront rejections, rectify via the relevant departments, and ensure claims are resent successfully to funders.
  • Take necessary actions to support management with all Private, International and COID-related admissions to avoid disruptions in cash flow.

Maintain Accurate Data and documentation

• Ensure all patient demographic information is accurately captured and in accordance with the Netcare standards.
• Ensure all associated documentation has been collected, filed, and stored as per the Netcare standard operating procedures.

Confidentiality and Privacy

• Protect patient privacy and comply with all privacy regulations as per POPI and Privacy standard operating procedures.
• Ensure that all sensitive information is managed confidentially and securely.

Build and maintain stakeholder relationships.

• Attend to patient queries in a professional, empathetic and timely manner.
• Demonstrate visible positive interaction with internal and external stakeholders while upholding the Netcare values.
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goals.
• Participate in monthly meetings to discuss issues and give feedback.

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Essential

• Grade 12 or equivalent of NQF level 4 Qualification.

WORK EXPERIENCE

Essential

• Minimum 3 years’ credit control experience in the healthcare environment.
• Proven ability to provide superior Customer Service Experience.

KNOWLEDGE

Essential

• Intermediate computer literacy:  Excel, Word and Outlook.
• Comprehensive knowledge of SAP, or relevant software systems used by facility.
• Knowledge of relevant applications e.g. CompEasy, Guarantee of payment letters, estimations etc.
• Working knowledge COID Gazette rules and regulations.
• General understanding of COID/ private/ foreign documents required and billing rules.
• Comprehensive knowledge of admissions and credit control procedures.
• Understand patient confidentiality.

Click here to apply

Artisan Assistant

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Facility maintenance

• Perform repair, maintenance and installation of electrical machinery and equipment, devices and appliances.
• Perform maintenance tasks as stipulated in “Equipment Type Skills Assessment TGL v1.1”
• Ensure installation and basic maintenance of any facility equipment.
• Ensure repair and maintenance of basic and industrial “household appliances.
• Ensure routine maintenance on plant and machinery, as stipulated by servicing schedules of the equipment, and/or as requested by the Supervisor/Manager.
• Conduct inspection, fault finding and problem resolution of devices, equipment and appliances.
• Conduct preventive maintenance planning and implementation, according to Company Policy and Procedures, as determined from time-to-time.
• Conduct safety inspections on all portable electrical equipment according to specifications.

Reporting

• Report on the condition and functionality of the any plant and machinery, including general electrical reticulation.

Cost control

• Ensure cost control through proper preventative maintenance and fast and effective response to breakdowns.

Ad hoc duties

• Perform a stand-by function in accordance to the SOP.

TRANSFORMATION OF OUR SOCIETY

Personal and professional development

• Assume responsibility for own personal and professional development
• Keep up to date with Netcare’s evolving policies and procedures
• Ensure professional technical conduct at all times.

SKILLS PROFILE

EDUCATION

Essential

• Matric or related NQF level 4 qualification.
• National Trade Diploma as follows: Electro-Mechanician – National Diploma Electro Mechanician at NQF level 5. Electrical / Mechanical Artisan – Electrical / Mechanical Trade Test at NQF 4. Civil Artisan – Civil Trade Test at NQF level 3.

WORK EXPERIENCE

Essential

• Three years’ experience in a similar role.

Preferred

• Computer literate in MS Office.
• Occupational Health and Safety Act’s regulations relating to machinery.
• Knowledge of the R158 building regulations, specifically with regards to hospitals, theatres, and industrial kitchens.

KNOWLEDGE

Essential

•  Familiar with all relevant Regulatory and Statutory regulations

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations, including standby.
• Will interact with internal and external customers through several different means.
• Ability to travel independently due to 24hr functionality of the hospital environment.

Click here to apply

Receptionist (Medicross)

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES

OPERATIONAL EXCELLENCE
Reception Oversight
• Responsible for the preparation of the reception area for each working day and have all front desk activities.
• Maintain a neat and tidy reception area that is welcoming to our client base.
• Maintain compliance to the uniform policy including the wearing of your name badge
• Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.
• responsible and accountable for accurate document completion.
• Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system.
• Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager.
Switchboard and Telephone Management
• Display professional telephone etiquette.
• Attend to telephonic calls and queries professionally and timeously.
• Accurately record messages in the appropriate message book and ensure that messages are delivered.
• Transfer applicable calls to the appropriate member of staff for further intervention as necessary.
• Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time.
Patient Engagement and Administration
• Manage patient arrival in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update if necessary.
• Ensure a smooth workflow between departments at all times.
• Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Scheduling appointments for patients with specialists as requested by practitioners.
• Manage requests for repeat scripts accurately and timeously.
• Maintain and manage stationery stock levels.
• Perform any reasonable task as instructed by immediate supervisor.
Pay Point /Financial processing
• Responsible and accountable for all banking /cash up processes as per Standard Operating Procedure.
• Receipt of Cash/Credit card/Debit card and allocation to patient account.
• Collect all outstanding patient liable amounts.
• Be available until last patient leaves the clinic.
• Ensure real time switching occurs and action rejections immediately
• Accurate and immediate processing of MCR’s before the patient leaves.
• Ensure that both, practitioner and patient have signed MCR’s.
• Ensure correct ICD -10 codes are captured.
• Ensure correct stock items are selected when billing
• Sign the MCR as evidence of processing.
• Ensure that submission of account via applicable switch application
• Ensure after switching that all levies and patient liable amounts are collected from the patient.
• Ensure every patient receives their statement of account before leaving the practice.
Risk Management
• Ensure compliance to Company Policies & Procedures.
• Adhere to the CSA (controlled self-assessment) audit standards.
• Maintain patient confidentiality at all times according to POPIA.

BEST AND SAFEST PRACTICE
Handling of emergencies
• Refer patients to nursing station immediately.
• Assist in transporting the patient to the nursing station if required.
• Ensure that the patient is handed over to a nurse or practitioner.
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures.

GROWING WITH PASSIONATE PEOPLE
Self – Management and Development
• Assume responsibility for own personal and professional development.
• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence
• Pursue self – development in one or both of the following areas:
• Formal Studies,
• Informal / self – studies, &
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment.
• Meet deadlines.
• Keep up to date with Netcare’s evolving policies and procedures.
Build and maintain stakeholder / customer relationships
• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
• The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
• Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
• Maintain patient safety, dignity, and confidentiality.
• Assist with patient flow in the dental department to minimise waiting periods
Teamwork
• Participate in monthly team meetings to discuss operational requirements including performance and provide feedback.
• Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area.
• Co- operate and collaborate with other clinics and departments to provide appropriate support services

SKILLS PROFILE

EDUCATION
Required
• Matric or equivalent NQF level 4 qualification.
• Higher certificate – NQF level 5.
WORK EXPERIENCE
Required
• Previous receptionist experience (minimum 1 – 2 years) in hospital/clinic environment.
KNOWLEDGE
Required
• Intermediate computer skills (MS Word, Outlook, Excel).
• Knowledge of Medical Schemes.
• SAP
• ME+

PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
WORKING CONDITIONS
• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

Click here to apply

Pharmacist Intern

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.KEY WORK OUTPUT AND ACCOUNTABILITIES OPERATIONAL EXCELLENCE Customer service • Be active in the monitoring and improving Internal Customer Service Survey • Assist and offer advice on the usage, side effects, contra-indications, drug interaction and proper storage of medication to patients and other members of the healthcare team. • Advise and provide information regarding general health matters, including the effective use of medicines, treatment for general diseases, primary health care, screening services, essential medication, mother and child healthcare services, family planning and immunisation Dispensing medication • Dispensing of prescriptions (hospital and retail) under the supervision of a registered Pharmacist and capturing thereof. • Assist and advise on the usage, side effects, contra-indications, and storage of medication to patients and other members of the healthcare team. • Assist with the issue, control, and preparation of all oncology drugs according to pharmacy policy and procedure. • Assist with the sale of the schedule 1 and 2 medicines or scheduled substances • Assist with the compounding, manipulation, or preparation of a non-sterile or sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist • Assist with the manufacturing of a non-sterile or sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist • Re-packing of medicine • Distribution and control of stock of schedule 1 to 6 medicines or scheduled substances • Reading and preparation of a prescription, the selection, manipulation or compounding of the medicine, the labelling and supply of the medicine in an appropriate container following the interpretation and evaluation of the prescription by the pharmacist Cost per event management • Monitor and reduce Cost Per Event within the Hospital environment • Ensure cost containment of drugs in example: special motivation drugs, duration of treatment and generic substitution • Monitor Managed Healthcare Variances in per diem contracts. • Increase generic usage of commonly used products (including antibiotics, CVS drugs etc) within the hospital • Planning and implement Public Health awareness campaigns, such as Breast Awareness Week, Heart Week, and Pharmacy Week etc. • Dispense prescriptions – Hospital (includes Chemotherapy & Total Parental Nutrition advice and supply) and Retail. • Manage all Total Parenteral Nutrition queries and orders where and when required • Assist with clinical ward rounds where and when required Logistic functions • Supervise and control the acquisition, storage, dispensing, handling and packaging of medicines to ensure safety, efficacy and quality thereof. • Assist with all aspects of ethical stock control including re-ordering of stock, unpacking of stock, maintaining dedicated stock areas for organisation and expiry dates. • Conduct cyclical counts and full stock takes and preparation thereof • Processing of stock for internal departments and inter-clinic sales • Assist in the management of stock in accordance with Netcare Stock Management policy with special emphasis on designated stock areas • Update doctors and wards with regards to out-of-stock situations and offer alternatives BEST AND SAFEST PRODUCT Pharmaceutical evaluation • Do monthly pharmaceutical audit in allocated wards Research activities • Ensure that appropriate advice (ranging from new products to updated regimens) is available timeously to meet the needs of healthcare professionals and patients • Make use of Drug Information Centres (e.g. Medicine Information centre and Pharmnet Amayeza) • Make use of Research websites (e.g. MEDLINE, EMBASE) / Medical Journals (e.g. PubMed, via Intranet) via Clinical Software • Cater for the needs of the hospital staff and patients and the specialized scope of practice, e.g. oncology medication, renal transplant medication, emergency clinical pharmacy, etc. • Document and complete all queries, whether received in writing or telephonically with minimal delay. Quality assurance and risk management • Each individual is responsible for their own compliance to regulations as set out by the SA Pharmacy Council. Teamwork • Actively participate as a member of a team to achieve goals Personal and professional development • Active involvement in own professional development to maintain a satisfactory level of skill and knowledge • Keep up to date with Netcare’s evolving policies and procedures Build and maintain stakeholder relationships • Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial. • Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions. • Develop collaborative relationships to help accomplish work goal. SKILLS PROFILE EDUCATION Essential • Registration with the South African Pharmacy Council • B.Pharm degree Preferred • Intermediate computer proficiency in the Microsoft Office Suite KNOWLEDGE Preferred • Familiar with standard concepts, practices, and procedures of Netcare PHYSICAL REQUIREMENTS In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation. VALUES AND BEHAVIOURS Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence. • Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation. • Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential. • Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding. • Compassion – The creative, compassionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all. • Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate. The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below five behaviours which you will be accountable to uphold: • I always greet everyone to show my respect. • I always wear my name badge to show my identity. • I am always well groomed to show my dignity. • I always act in the best interest of Netcare and others to show I care. • I always listen with empathy and respond with kind action to show my compassion • I always say thank you to show my appreciation. • I always embrace diversity to show I am not a racist. SKILLS Managing Self Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame. Customer Focus and Service Delivery The capacity to identify and respond to the needs of *internal and external customers. *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others. Building Relationships Capacity to establish constructive and effective relationships. Communication The capacity to clearly present information, either written or verbal. Teamwork Capacity to cooperate with others to work towards a common goal. Technical Knowledge The capacity to perform a technical function to required standards. WORKING CONDITIONS • Professional flexibility in working hours while supporting daily business operation, including weekends. • Will interact with internal and external customers through several different means.

Click here to apply

ECP – Emergency Care Practitioner

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Administrative Duties
• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E – Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement
• Quality assurance to maintain work standards, integrity of data reporting
• Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment
• Ensure the effective control of equipment in the Department as per set guidelines
• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
• Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
• Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
• Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
• Ensure that all rechargeable equipment is kept serviceable
• Maintain rechargeable batteries.
• Update contents check lists accordingly
• Ensure accurate record keeping for all drugs used and, in your possession,

Health and Safety
• 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
• Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
• Act in a manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

CONSISTANCY OF CARE

Patient Care
• Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
• Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
• Keep family members informed about patient treatment
• Hand all patients over to hospital staff as per protocol
• Wear protective gloves when treating or transporting all patients
• Respect the confidential nature of the information patients share with you even after their death
• Be courteous and professional when interacting with patients.
• Accurately document all patients’ valuables
• Ensure drug registers are filled out when appropriate drugs have been administered
• Ensure regular drug stock counts are conducted

TRANSFORMATION OF OUR SOCIETY

Self – Management and Development
• Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
• Formulate action steps to close the gap between the ideal and actual state of competence
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved
• Be punctual and behave appropriately to the business environment
• Meet deadlines

Customer satisfaction
• Ongoing Customers satisfaction according to set standards
• Be a model of excellent customer service, ensuring that all customers experience excellent and satisfactory interaction at all time
• Listen with empathy while remaining professional at all times

SKILLS PROFILE

EDUCATION
Essential
• Grade 12
• Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Practitioner (BTech, BEMC, BHSc)
• Currency in terms of the HPCSA CPG updates.

Preferred
• An education or qualification in business management would be beneficial
• Current registration in ACLS, PALS and ATLS would be beneficial

WORK EXPERIENCE
Essential
• 4 Years post-graduate patient care experience in an operational environment would be beneficial
• Relevant computer proficiency would be beneficial (Microsoft Office)

KNOWLEDGE
Essential
• Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
VALUES AND BEHAVIOURS
Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
• Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organization.
• Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
• Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
• Compassion – The creative, compassionate, and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
• Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare Way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:
• I always greet everyone to show my respect.
• I always wear my name badge to show my identity.
• I am always well – groomed to show my dignity.
• I always act in the best interest of Netcare and others to show I care.
• I always listen with empathy and respond with kind action to show my compassion
• I always say thank you to show my appreciation.
• I always embrace diversity to show I am not a racist

Click here to apply

We wish you all the best with your applications