To apply, click on the link at the end of the posts and all the best with your applications
Closing Date
2025/12/21
Reference Number
SAB251203-1
Job Title Manager: Office Of the Chief Executive Officer (CEO)
Job Type Permanent
Branch Office of the CEO
Division Office of the CEO
Department Corporate Secretary
Job Grade D3
Number of Positions 1
Location – Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category Other
Job Advert Summary
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in a dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for purposes of recruitment and more specifically for the position you have applied for, and will not be shared with third parties without prior consent unless required by law.
Please note that applications received after the closing date will not be considered.
PURPOSE STATEMENT
To provide strategic, administrative, and operational support to the Office of the CEO. The role is critical in ensuring the effective coordination of stakeholder engagements, strategic project implementation, document management, and office operations in support of the CEO’s objectives and the broader organisational strategy.
Minimum Requirements
QUALIFICATIONS AND SPECIAL CERTIFICATIONS/REGISTRATION
Diploma Advanced Diploma/B-Degree in Project Management/ Public Management/ Public Administration or Business Administration/ Office Administration or a related field (NQF Level 7)
KNOWLEDGE AREAS
Project management methodologies and tools (e.g. PMBOK, MS Projects). (Advantageous)
Public Finance Management Act (PFMA), Supply Chain and Human Resources management. (Advantageous)
EXPERIENCE
5 years’ experience at a middle/senior management level. (Supervisory Level)
Duties and Responsibilities
STRATEGIC OFFICE AND PROJECT MANAGEMENT
Provide efficient and cost-effective administration and communication services to the CEO.
Coordinate and manage the CEO’s engagements with internal and external stakeholders.
Oversee strategic project coordination and track key deliverables aligned with the CEO’s priorities.
Support performance management processes for direct reports to the CEO.
OFFICE OPERATIONS AND DOCUMENT MANAGEMENT
Maintain systems and procedures for effective document and information flow within and from the CEO’s office.
Develop and manage electronic and manual filing systems for resolutions, reports, and meeting outcomes.
Ensure timely preparation of documents, minutes, and briefing packs for executive and board-related engagements.
STAKEHOLDER MANAGEMENT
Serve as the primary liaison between the CEO and internal/external stakeholders.
Coordinate communication and follow-up actions from stakeholder engagements.
Manage sensitive information with a high level of confidentiality and professionalism.
RESOURCE AND TEAM MANAGEMENT
Manage human and financial resources within the CEO’s office.
Monitor office budgets, expenditure, and procurement requirements.
Closing Date
2025/12/21
Reference Number
SAB251202-3
Job Title Manager: Content Solutions, Publishing and Licensing
Job Type Permanent
Branch Operations
Division Standards
Department Standards Development
Job Grade D3
Number of Positions 1
Location – Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category Other
Job Advert Summary
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in a dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for purposes of recruitment and more specifically for the position you have applied for, and will not be shared with third parties without prior consent unless required by law.
Please note that applications received after the closing date will not be considered.
PURPOSE STATEMENT
To develop, implement and manage the strategy of SABS Content Solutions, Publishing and Licensing of Standards portfolio to achieve divisional and organizational objectives. To drive the revenue growth plans for the SABS publishing business through amongst others content licensing, royalty revenues, distribution agreements, E-commerce and product innovation.
Minimum Requirements
QUALIFICATIONS AND SPECIAL CERTIFICATIONS/REGISTRATION
Diploma Advanced Diploma / B-Degree in Marketing, Commerce or Business Administration or related field. (NQF Level 7)
EXPERIENCE
10 years industry work experience (content solutions/E-Commerce or related environment). (Operational Level)
3 years management experience. (Managerial Level)
Duties and Responsibilities
Operational Management
Contribute towards the development of a strategy for the Division and ensure alignment of this strategy with the business plan for the Content Solutions, Publishing and Licensing business unit overall.
Ensure productivity is measured effectively against set objectives.
Manage and ensure the drive of continuous improvement activities.
Manage the business unit and ensure that it contributes to the achievement of business objectives
Maximise the content solutions, publishing and licensing revenue opportunities through effective IP and copyright management
Proactive new business development related to content solutions, publishing and licencing of standards
Manage and review all licencing agreements and contract related to exploitation of IP, and liaise with the SABS legal department where appropriate
Manage operations effectively to deliver services within timelines and prescribed quality through effective resource management
Use insights gained through business information to compile reports, and metrics to measure success and inform the business decisions within area of responsibility
Put measures into place to improve productivity.
Functional Management
Manage the provision of Content Solutions, Publishing and Licensing to support the delivery of quality content to the market,
Drive the execution of Content Solutions, Publishing and Licensing standards through e-commerce and related platforms
Develop and implement a Content Solutions, Publishing and Licensing
Develop and implement quality control measures for all Content Solutions, Publishing and Licensing procedures and policies.
Ensure that Content Solutions, Publishing and Licensing policies and procedures are constantly reviewed and revised to remain appropriate to current risk exposure.
Develop Content Solutions, Publishing and Licensing practices by conducting awareness sessions with staff across SABS.
Proactively engage on market opportunities for diversifying the distribution and access of Standards
Manage compliance, ensuring that all SABS employees, adhere to all SABS Content Solutions, Publishing and Licensing policy, protocols and procedures.
Advise and oversee all Content Solutions, Publishing and Licensing related change programs.
Provide strategic feedback on the status of Content Solutions, Publishing and Licensing within SABS.
Risk and Compliance Management
Proactively manage the risk related to content exploitation agreements, IP and copyright matters.
Ensure the mitigation of the business unit’s risk profile through the identification and application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
Responsible for the coordination and maintenance of quality risk management in line with ISO and regulatory requirements.
Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
Drive the implementation of compliance with policies aimed at strengthening the SABS brand and stakeholder interface.
Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
Oversee the maintenance and enforcement of Service Level Agreements to minimise business risk and ensure business continuity.
Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures.
Financial Management
Provide input in the planning and compilation of the annual budget aligned to the tactical delivery plans to support the implementation of set objectives.
Ensure the effective implementation, management, monitoring of the budget, and mitigate and report on any variances.
Ensure the deployment of proper financial controls to manage the budget.
Effectively manage the departmental team to drive and achieve revenue targets
Ensure implementation of effective controls of financial transactions
Review, manage and implement the departmental pricing policy, strategy and models.
People Management
Proactively manage all direct reports in order to ensure that the strategic objectives for the division is met.
Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
Manage and lead Content Solutions, Publishing and Licensing by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and ensure the cascading thereof throughout Content Solutions, Publishing and Licensing and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities
Implement a learning culture within scope of control.
Drive performance management in line with the SABS policy within the team, and address performance challenges and develop subordinates to meet the expected performance standards.
Be the change champion for all Content Solutions, Publishing and Licensing-wide change, culture and diversity projects and programmes
Recruit and retain key talent and other critically skilled personnel to manage internal processes and oversee the tactical, daily analytical work of the team.
Stakeholder Management
Identify and mitigate systems and procedural barriers to enhance excellent customer service.
Effective engagement with ISO, IEC and other regional and national standards bodies to drive state of the art and best practices on content solutions, publishing, and licensing
Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
Represent and participate in the organisation’s committees and task teams when required.
Convene, chair and attend meetings and present performance and business-related information to relevant stakeholders when required.
Manage and resolve enquiries and operational complaints through timeous resolution and/or escalation as required
Provide technical support and advocacy on Content Solutions, Publishing and Licensing related matters to the organisation
Ensure the documentation of all stakeholder engagements to ensure continuity for future engagement
Closing Date
2025/12/21
Reference Number
SAB251202-2
Job Title Head: Supply Chain Management
Job Type Permanent
Branch Finance
Division Finance
Department Supply Chain Management
Job Grade D4
Number of Positions 1
Location – Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Honours Degree | Postgraduate Diploma
Job Category Finance
Job Advert Summary
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in a dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for purposes of recruitment and more specifically for the position you have applied for, and will not be shared with third parties without prior consent unless required by law.
Please note that applications received after the closing date will not be considered.
PURPOSE STATEMENT
Accountable for the implementation of tactical work plans, formulate associated procedures and ensure the development and effective implementation of supply chain management initiatives intended to secure a total cost of ownership reduction for the SABS and to embed supply chain compliance and best practice in accordance with the applicable statutory and legislated protocols with the objective to achieve year-on-year improvement it total cost, quality and service delivery.
Minimum Requirements
QUALIFICATIONS AND SPECIAL CERTIFICATIONS/REGISTRATION
Honours Degree in Supply Chain Management, Financial Management, Business Management or related field (NQF Level 8)
MCIPS registration is an added advantage
EXPERIENCE
10 years relevant work experience in Supply Chain Management (Operational Level)
3 years senior managerial experience (Senior Managerial Level)
5 years managerial experience (Managerial Level)
Proven track record of overseeing supply chain sourcing, negotiation, contracting, purchasing, supply chain management, inventory management and supplier payment processing at corporate level (Operational Level)
Duties and Responsibilities
Strategic Management
Lead development/management/execution of SABS SCM strategy & provide input into overall strategy, policy & decision-making.
Ensure SCM strategy aligns with all sub-divisions via strategic work plans.
Set/drive comprehensive goals & objectives supporting SABS strategy.
Ensure effective management of full SCM value chain (internal/external) per SABS strategy.
Lead/ensure establishment, maintenance & improvement of SOPs, policies & guidelines for SCM with CFO & Executives.
Develop Centre of Excellence balancing technical know-how & customer/stakeholder needs.
Ensure productivity measured effectively vs set objectives.
Ensure SCM meets objectives & implement corrective actions where not achieved.\
Develop/execute SCM strategies reducing total cost of ownership.
Develop/execute strategies for supplier & enterprise development per legislation.
Provide leadership & build strong team aligned to mission, vision, values & objectives, instilling trust/credibility.
Operational Management
Develop/execute SCM Operational Plan meeting capacity/requirements per overall plans.
Convert divisional operational plans into activities/targets supporting growth.
Manage operating model & continuously improve for business enhancement.
Ensure SCM objectives met via performance management/measurement.
Provide subject-matter expertise on SCM protocols/processes.
Organise/manage SCM resources to maximise productivity & customer satisfaction.
Ensure alignment between SCM team goals/actions & business units.
Communicate team progress & achievements to EXCO.
Continuously assess internal improvement areas & develop implementation plans.
Develop annual Integrated Demand Plans & report to authorities.
Communicate SCM trends/results for commodities/categories to Business Unit Managers.
Provide strategic reporting to EXCO/committees enabling decision-making.
Oversee travel management company & insurance contracts.
Develop/implement an effective/efficient contract management system.
Review/authorise contractual supplier arrangements per Delegation of Authority.
Engage business to improve requirement scoping, understand needs & manage expectations/turnaround times.
Track/deliver forecasted vs actual savings with category specialists.
Track/report non-compliance & deviations.
Oversee & drive stores strategic management framework.
Risk & Compliance Management
Mitigate SCM risk profile through fraud controls, risk-prevention principles & sound governance/compliance tools.
Coordinate/maintain quality risk management per regulatory requirements.
Monitor legislative/regulatory changes & implement operational controls.
Support/provide evidence for internal/external audits & Accreditation needs.
Oversee maintenance/enforcement of service-level agreements to minimise risk & ensure continuity.
Ensure team adherence to laws, policies & SOPs.
Ensure compliance with PFMA, PPPFA, National Treasury, BBBEE & SABS policies incl Code of Ethics.
Financial Management
Lead financial performance & efficiency in SCM service delivery.
Develop/manage financial planning, forecasting & budgeting for SCM initiatives per business strategy.
Provide input for annual budget aligned to operational/strategic plans.
Ensure effective budget implementation/management/monitoring & report variances.
Ensure deployment of proper financial controls.
People Management
Lead/manage SCM by providing vision clarity; prioritising resources; aligning team; managing non-performance; driving customer-centric culture; setting/cascading KPAs; inspiring commitment; encouraging support; enabling development opportunities.
Proactively manage direct reports to meet SCM strategic objectives.
Maintain strong human-capital performance through engagement, empowerment, skills development, talent attraction/retention & succession planning.
Ensure all staff trained/developed incl mentorship & coaching.
Maintain environment of integrity/ethics & integrate values into all processes/practices.
Implement learning culture.
Develop/execute cluster technical & leadership skills strategies with Human Capital.
Act as change champion for SCM-wide change, culture & diversity programmes.
Stakeholder Management
Identify/resolve internal system/procedural barriers to improve customer service.
Build/maintain strong internal/external stakeholder relationships for expectation management, knowledge sharing, integration & reputation management.
Represent/participate in committees/task teams when required.
Convene/chair/attend meetings & present performance/business info to stakeholders.
Provide technical support/advocacy on SCM matters.
Liaise/build relationships with SABS clients/service providers to ensure service standards met.
Analyse/manage/resolve operational complaints through timeous resolution/escalation & develop mechanisms to resolve recurring issues & share lessons.
Align SCM activities across divisions ensuring coordinated engagements.
Analyse queries & develop mechanisms to resolve common issues & share lessons across SABS.
Ensure documentation of all stakeholder engagements for future continuity.
Closing Date
2025/12/15
Reference Number
SAB251202-1
Job Title Supervisor: Energy Consumption, Products & Related Services (Re-advert)
Job Type Permanent
Branch Operations
Division Standards
Department Standards Development
Job Grade C4
Number of Positions 1
Location – Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Other
Job Advert Summary
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in a dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for purposes of recruitment and more specifically for the position you have applied for, and will not be shared with third parties without prior consent unless required by law.
Please note that applications received after the closing date will not be considered.
Purpose Statement
To supervise the effective and efficient planning, organizing, leading and controlling of national, regional and international standards development, review and maintenance and related functions; conduct relevant research in order to support the development of standards roadmaps; provide professional stakeholder engagements aligned to the Divisional objectives and Organisation strategy.
Minimum Requirements
Qualification
National Diploma / Diploma in Engineering: Electrical (NQF Level 6)
Work Experiance
5 Years relevant work experience in Electrical Engineering field. (Operational Level)
2 Years supervisory/ team leader experience. (Supervisory Level)
Duties and Responsibilities
Functional Management
Plan, schedule and supervise the team to support national, regional and international standards development, review and maintenance.
Ensure that all targets are achieved according to the SABS standards, processes and requirements within defined time frames.
Conduct and deliver quality research reports in support of standardisation roadmaps and related scopes
Ensure standards deliverables meet the requirements of due process aligned to operating procedures and practices
Support the team to ensure that all standards proposals meet the requirements of relevance and need (e.g., economic, industrial policy, social, health, safety, environment)
Ensure the output of team members are effectively reviewed, monitored and achieved
Support the team in taking on standards projects where required
Keep abreast of standardisation trends within scope of control
Acquire leadership roles in national, regional and international standardisation forums.
Supervise and ensure that all standards development work is completed according to the requisite quality and specifications.
Facilitate standards development training courses/workshops, where required
Oversee the implementation and monitoring of all workflows and processes during the development process.
Ensure effective and timely reporting of teams operational performance
Monitor the programme of work within the area of responsibility with the opportunity to redistribute work and escalate accordingly.
Risk and Compliance Management
Ensure the mitigation of the functional unit’s risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
Responsible for the coordination and maintenance of quality risk management in line with ISO/SANS 31 000, Accreditation and regulatory requirements.
Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
Oversee the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity.
Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
People Management
Proactively supervise all resources in order to ensure that the operational plans are effectively executed.
Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
Contribute to diversity management initiatives.
Implement a learning culture within scope of control.
Execute performance management in line with the SABS policy within the team, and address performance challenges and develop subordinates to meet the expected performance standards.
Provide support in recruiting and retaining key talent and other critically skilled personnel to manage internal processes and supervise the tactical, daily analytical work of the team.
Train, guide and mentor team members, student interns, candidate and new Standards Writers in the area of responsibility, as required.
Stakeholder Management
Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
Liaise with internal and external stakeholders to gain feedback and ensure that standards are effectively developed through continuous improvement initiatives.
Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
Represent and participate in the organisation’s committees and tasks teams when required.
Convene, chair and attend meetings and present performance and business related information relevant stakeholders when required.
Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
Closing Date
2025/12/15
Reference Number
SAB251127-1
Job Title Technical Lead: Laboratory Services (Industrial Chemistry Laboratory)
Job Type Permanent
Branch Operations
Division Laboratory Services
Department Chemicals and Materials
Job Grade C5
Number of Positions 1
Location – Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Other
Job Advert Summary
About SABS
Working for the South African Bureau of Standards (SABS) opens the mind to the world around you. The South African Bureau of Standards offers diverse career paths in a dynamic environment that nurtures and recognises potential. Become part of our vision of being a trusted standardisation and business assurance solution provider of choice and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
Purpose Statement
To provide supervision and ensure that the overall operational plans and processes for the Laboratory within the SABS is implemented for both in-house and outsourced work and priorities.
Minimum Requirements
Qualification
Work Experiance
Duties and Responsibilities
Functional Management
Implement the laboratory-specific operational plan within the Laboratory Services division.
Monitor and continuously evaluate progress of the laboratory’s achievements against the operational objectives.
Ensure the implementation and utilisation of all laboratory information management systems.
Supervise operations effectively to deliver services within timelines and prescribed quality through effective resource management (human and infrastructure).
Implement laboratory processes and schedules to deliver quality services efficiently.
Drive an operational plan for the laboratory in line with the overall divisional operational strategy.
Ensure the drive of continuous improvement of testing activities.
Use insights gained through business information to compile reports, and metrics to measure success and inform the business decisions within area of responsibility.
Provide timely operational information that will guide management to drive operational efficiency.
Oversee and supervise the Laboratory within the cluster.
Implement operational plans, workflows, agreements, policies and processes within the laboratory.
Ensure proper laboratory records management.
Participate in new Laboratory technology trends within South African organisations involved in innovation, research and development and commercialization, through attendance of conferences, seminars and training.
Responsible for the effective implementation and maintenance of the quality management systems within the Laboratory.
Participate in all laboratory related projects within scope of control.
Ensure forecasting, planning and scheduling of testing activities (job level).
Compile and submit weekly, monthly and quarterly operational performance reports.
Risk and Compliance Management
Ensure the mitigation of the laboratory’s risks through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
Responsible for the coordination and maintenance of quality risk management in line with the requirements from ISO and SANAS.
Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
Support and provide evidence to all internal and external audit requirements.
Oversee the maintenance and enforcement of related Service Level Agreements, policies and ISO standards to minimise business risk and ensure business continuity.
Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures.
Financial Management
Provide OPEX input in the planning and compilation of the annual budget aligned to the tactical delivery plans to support the implementation of set objectives.
Ensure the effective implementation, monitoring of the Laboratory’s OPEX budget, and mitigate and report on any variances.
Ensure the deployment of proper OPEX financial controls to manage the Laboratory budget.
People Management
Proactively supervise all direct reports in order to ensure that the strategic objectives for the division is met.
Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
Supervise and lead the laboratory by providing clarity of vision; prioritising resources; facilitating alignment of the team; setting high expectations; inspiring commitment; encouraging mutual support; and enabling development opportunities.
Contribute to diversity management initiatives.
Implement a learning culture within scope of control.
Stakeholder Management
Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
Represent and participate in the organisation’s committees and tasks teams when required.
Attend meetings and present performance and business related information to relevant stakeholders when required.
Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
Effectively supervise customer complaints through timeous resolution and/or escalation as required.
Align stakeholder activities within the laboratory to ensure engagements are well coordinated.
Analyze queries and develop mechanisms to proactively resolve common issues and share lessons learned across the division.
Ensure the documentation of all stakeholder engagements to ensure continuity for future engagements.
Represent and participate in the organisation’s committees and tasks teams when required.
We wish you all the best with your applications
To apply, click on the link at the end of the posts and all the…
To apply, click on the link at the end of the posts and all the…
To apply, click on the link at the end of the posts and all the…