MTN Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Specialist – VAS and Mobile Money.Information Systems

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Values & Visions

We at MTN BENIN are a purpose and value-led organization.

At MTN BENIN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals. 

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Mission/ Core purpose of the Job:

Under supervision of the VAS and Mobile moneySupervisor to perform the following systems responsibilities within the VAS and Mobile money Areas:

    Systems Management

• Partake in the implementation of business continuity and disaster recovery plans of VAS and MFS systems, supervise the maintenance activities and regular testing and propose eventual amendment of these plans to keep them relevant and up to date. 
• Perform/supervise the maintenance activities as per the system operations guidelines to ensure high availability.
• Track and report on systems capacity: identify drivers of systems capacity in coordination with system specialists, monitor and report them to line management on monthly basis and propose forecasts for system resources.
• Handle incidents and problems in accordance with the underlying IT operations and incident management policy.
• Handle Backup and Restore activities in compliance with system backup strategies
• Make sure systems configuration are up-to-date and especially the CMDB
• Evaluate and assess impact of changes on live VAS and MFS nodes in coordination with the relevant system specialists and supervise their execution to ensure interventions on VAS/MFS nodes are risk free and in compliance with IT change management policy.
• Drive and supervise the feasibility studies for projects, products and services assigned to the VAS and MFS section by the line manager
• Handle dependencies to IT infrastructure in collaboration with IT Infrastructure systems supervisor
• Handle dependencies to core network in collaboration with relevant network supervisor
• Provide second/third line support for prepaid issues logged and resolved them within the agreed timeline and quality stated in the interdepartmental SLAs.

Suppliers Management

• Supervise the delivery of support services by the suppliers of equipment to MTN and escalate to line management whenever the agreed SLA has not been respected by the suppliers. 
• Participate in suppliers’ monthly performances review meetings and report on the KPIs on monthly basis to the line management 

Projects Management     

• Lead technically projects activities to meet MTN business requirements.
• Provide quality support in a timely manner for new projects in order to ensure the implementation is undertaken within the agreed time frame and quality.

Responsibilities

Key Performance Areas:	Supporting Activities:	KPI:
System availability: Ensure fast resolution of faults and problems that occur of the VAS and MFS platform  Ensure that system processes are running smoothly and preventive actions are taken to avoid	– Perform daily, weekly, and monthly maintenance routines on all VAS and MFS nodes and report on detected faults as per the Incident and problem management policy.-Detect, track and Troubleshoot faults and problems on the VAS and MFS platforms and applications and escalate them to the relevant support organization. -Follow-up trouble report escalations and solutions with suppliers and escalate to line manager whenever SLA agreed with suppliers are not respected.– Perform periodic tests for guarantying continuity of service delivery from a technical perspective and to assist in identifying and analysis faulty and fraudulent behavior’s.– Supervise the daily monitoring of service logic and service behavior including analysis of system logs and performance reporting.	– Fast response to emergency situations and good emergency handling.– Faults are detected as soon as they arise.– Problems and faults are resolved within the agreed lead time defined in the SLA.-All maintenance routines are conducted as per IN procedures.– All problems are detected, resolved and escalated wherever necessary.
Change management: Ensure that all changes on prepaid services and systems are performed according to the IT change management policy.	-Prepare, and update regularly, a template corresponding to a full test of all available VAS and MFS Services to be used upon need, especially after upgrades.-Coordinate with suppliers to implement solutions for detected faults and supervise interventions done by suppliers on live nodes.-Apply change management procedures and comply with related policies	-Readiness of the updated tests plans related to the implementation of any change on the system-UAT Tests done are complete and comprehensive for all job orders, signed off and kept for reference.-No system faults are found after system upgrades and/or expansion.
System administration:Ensure that system administration tasks are executed properly as per IT policies and procedures	– System administration including but not limited to user management, capacity tracking and reporting, UNIX/LINUX/WINDOWS shell scripting and process automation.– Implement IT security recommendations and best practices-Implement backup strategies for nodes under your responsibility and perform regular restore testing of backup	-IT user access management according to the policy-Backup strategies are applied consistently-Audit logs are generated and saved on all systems-Capacity report is generated on monthly basis
System support and project delivery-Ensure a second level support is provided to the business to guarantee maximum system availability and good quality of service.	-Provide second line support to the business on prepaid systems nodes as per the agreed SLAs with other business units and service delivery.– Support the implementation of new projects or solutions	-95% of 2nd level support requests are closed on time as per the SLA.– Support requests are answered with high level of professionalism– Projects delivery according to the applied project methodology in MTN Benin

Qualifications

Education:

• MSc. Degree in Telecommunications and/or in Information Systems Engineering 
• Supervisory Skills 
• Fluent in French & English   

Experience

• 2 – 3 years of extensive experience in managing VAS and Mobile money systems.

Knowledge                 

• Business Risk Management   
• Government Relations 
• Benin Laws and Telecom regulations   
• System architecture 
• Stakeholders Relations Management   
• Understanding of best practice; techniques and methodologies 
• Data/ Process/ Systems/ IT Infrastructure analysis. Inventory Management.
• Systems design and integration.

Skills / physical competencies:

• Professional competencies
  • Knowledge and experience with IT Service Management as promoted by a set of best practices (ITIL, eTOM, COBIT) and certification will be highly recommended
  • Understanding of Basics of Customer Relationship Management and impact thereof upon the business
  • Project management: Understanding of the two project triangles namely Cost – Quality – Time and Individual – Team – Organization management thereof 
  • Systems Operations management
  • Excellent Interpersonal and communication skills
  • Good Reporting Skills
  • Disciplined and always able to lead by example
• Technical competencies
  • Excellent knowledge of TABS billing system
  • Database Management and SQL skills 
  • Excellent knowledge of Unix and Linux operating systems
  • Understanding of telecom communication protocols and interfaces (ss7, IP, UCIP, CORBA, SOAP etc)
  • Computer Skills (MS Project, MS Word, MS Excel, MS PowerPoint)
  • OOP (Object Oriented Programming), RDBMS (Relational Data Base Management System)
  • Network Protocols and Internet Protocols (TCP, VPN)
  • Public Key Infrastructure knowledge (Tls v1.2..)
  • API Knowledge
  • Web Technology
  • Java, XML, Power Builder, .Net, Unix/Linux/Windows scripting
  • GSM knowledge
  • Knowledge about Ericsson Wallet Platform 
  • Database knowledge (ORACLE, ACCESS

Continuous Risk & Compliance Management & Reporting

• Perform and encourage continuous and effective risk management practice within your activities.
• Promote risk-based decision taken. Ensure effective escalation of key risks, compliance breach and non-ethical issues. 
•  Demonstrate and encourage ethical behaviors. Promote Business continuity best practices and compliance with applicable regulations and internal PPPs (Policy, Process and Procedures).

Must live the MTN Values of 

• Can Do with Integrity
• Lead with care 
• Collaborate with Agility 
• Serve with respect 
• Act with Inclusion 

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Thank you.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Click here to apply

Manager – Finance.FibreCo

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Mission/ Core purpose of the Job

The Manager, Finance acts as a chief financial advisor and strategic finance advisor, providing financial support to the Managing Director & senior management while overseeing the financial operations of the company and making decisions to improve the overall financial health of the company.

Responsibilities

Key Performance Areas: Core, essential responsibilities 
Key Deliverables
The Manager, Finance will be accountable to achieve the following objectives:
Strategy Development and Implementation
–    Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the Managing Director.
–    Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
–    Oversee regular review of the functional strategy and roadmap, under oversight of the MD, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
Staff Leadership and Management
–    Source, induct and manage talent in accordance with legislative guidelines.
–    Continually develop a culture of strong collaboration and effective team working
–    Ensure open communication channels with staff and implement change management interventions where necessary.
–    Provide definition of roles, responsibilities, individual goals, and performance objectives for the team
–    Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
–    Develop and implement a training plan in order to build and develop skills within the team.
–    Performance manages resources in accordance with HR policy and legislation where necessary.
–    Actively participate in leadership team and develop skills of own team.
–    Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Governance 
Strategic Meetings
–    Participate and provide input in strategic meetings.
–    Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties.
–    Provide inputs to and ensure adequate risk mitigation and controls in the function.
–    Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
–    Drive approval process from MD/Group on new initiatives.
–    Dedicate relevant budget for internal projects, post sign-off from MD/Group
–    Drive preparation of proposal on change initiatives SLA, policies and procedures
Escalations
–    Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to MD / Group team.
–    Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
Function Tactical
–    Closely monitor all projects initiated in the function.
–    Review and finalise objectives, targets, and budgets for the function, under oversight of MD.
–    Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the MD as and when required.
–    Develop and manage budgets, where required. 
–    Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management.
Performance
–    Monitor performance and alignment with overall FibreCo strategy.
–    SLA approval and exception performance review 
Reporting
–    Report on a monthly basis to the MD relating to progress made within the function and in accordance with the measurement metrics set by the organisation.
–    Report on an ad hoc basis on specific projects, as required.
Budgets
–    Manage function’s budgets in line with business objectives, under oversight of MD.
–    Manage project initiative budgets in line with business objectives, under oversight of Managing Director.
–    Ensure that the cost of operations is managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the MD.
Operational Delivery
Functional Leadership: 
As the functional leader of the Finance vertical, the role is accountable to:
–    Monitor and align the direction, strategy, and results of the Finance vertical, collectively and as individual work areas in the FibreCo, ensuring that the Group guidelines are duly complied with.
–    Lead and deploy an integrated solution development and problem-solving philosophy across the function.
–    Serve on the executive committee (where applicable) and risk committees (where applicable) to align the financial goals to other departmental and organizational objectives

Delivery Leadership: 
As the delivery leader of the Finance vertical, the role is accountable for the following work area outcomes:
–    Oversee implementation of policies, procedures and guidelines set forth by Group Finance team and ensure compliance with the same.
–    Implement governance to manage the consolidated OpCo Finance strategy, budgets, and financials, with guidance from OpCo CEO
–    Lead, control, and establish governance to manage the consolidated OpCo Finance strategy, budgets and financials.
–    Cascade the Group FibreCo budget, analytics and reporting framework in the Function.
–    Deliver results under the guidance of the Managing Director abiding by all the set directives and regularly reporting compliance.
–    Act as chief advisor and strategist providing needed support to the OpCo MD/CEO with respect to the identification of financial risk and long-term financial effect of business decisions (through Financial Scenario Analysis)
–    Representation and management of specific Opco related committees – Risk & Audit Committee, Capex committee  
–    Monitor & Oversee maintenance of integrity of the financial data, financial processes, procedures, and financial controls in line with established accounting processes, regulations governing the business and internal control policies.
–    Implement forecasting, budgeting, and financial planning process for the OpCo and ensure all budgets adequately reflect periodic resource requirements and revenue estimates for the business, communicate the same to the Group.
–    Responsible for the review, approval and / or update of business plans, budgets, and forecasts of the function 
–    Advise and provide support for the resolution of issues in forums such as Board meetings, Operational Review, etc.
–    Support the OpCo MD/CEO with funding requirements where required by liaising with external Financial Services organizations as may be required.
–    Manage cash flow of the company ensuring generation of sufficient funds for day-to-day operations and CAPEX spend; monitor actual spending and ensure financial compliance with all business transactions.
–    Ensure that accounting KPIs are reported to Group FibreCo regularly and any deviations from the budget are reported.
–    Review and approve all finance & accounting transactions and ensure processes/procedures are effective and comply with regulatory and statutory requirements and Group Finance policies and directives.
–    Ensure adequate training is provided on tax reporting cloud systems.
–    Ensure effective implementation of tax risk management strategies and review all computations and submissions in alignment with the risk framework.
–    Manage all transfer pricing controversies and disputes, resolving/escalating issues, as required. Additionally, oversee preparation of transfer pricing documents for all intra-group transactions and receive sign-off from group team
–    Review monthly financial reports and budgets for the Group Exco to support the financial decision-making process.
–    Oversee the implementation of system automation and digitization programs, margin improvement programs, cost control tools (including budgetary controls) to drive cost efficiency improvements across the organization.
–    Oversee local procurement activities and resolve issues, if any. In case of business-critical challenges, escalate to Group Finance team.
–    Oversee the treasury operations and controls and ensure adherence to reconciliation control practices, business standards and regulatory compliance.
–    Other duties, as assigned.
Managerial / Supervisory Responsibilities
–    Accountable for the morale, performance, and development of the function’s human capital
–    Cascade and socialize work structure processes to enable adoption by the team.
–    Coach and mentor direct reports.
–    Ensure assigned team is led, motivated, and rewarded to achieve KPAs.
–    Ensure that coaching / mentoring programs and personal development plans are in place for all staff members.
–    Ensure effective management of diversity among personnel in the function.
–    Identify staff training and development needs and implement necessary actions, in collaboration with HR.
–    Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines.
–    Possess the authority, presence, and integrity to command respect from colleagues and from external contacts.
Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
 

Qualifications

Job Requirements (Education, Experience and Competencies)

Education
–    Minimum of 4 years tertiary degree (B.Sc. Accounting / BCom Accounting, or a related discipline)
–    Professional qualification – CA /CFA/ACCA (required)
–    MBA or Masters (advantageous)
Experience 
–    Minimum 5+ years relevant work experience.
–    Experience in wholesale/infrastructure/B2B Telecommunications sector/ industry will be advantageous.
–    Experience working in a global/multinational enterprise with a good understanding emerging market.
–    Successful track record as a senior management professional in delivering exceptional business growth & financial results.
–    Proficient in driving company’s financial performance, business growth and platform monetization.
–    Experience working in a global/multinational enterprise with a good understanding emerging market.
–    Demonstrated track record as a relationship builder. 
Competencies
Functional Knowledge: 
–    Financial Planning and Forecasting
–    Financial Modelling, Analytics and Reporting
–    Corporate Performance Management 
–    Accounting Standards and Procedures
–    IFRS and GAAP
–    Capital Structure and Liquidity Management
–    Credit Management 
–    Working Capital Management 
–    Treasury Policy
–    Financial Controls & Risk Management
–    Tax Accounting & Optimization
–    Investor Relations Strategy
–    Business case evaluation 
–    Capex valuations
Skills
–    Strategic thinking
–    Financial Acumen
–    Business Acumen
–    Analytical thinking
–    Conflict management
–    Continuous improvement
–    Data interpretation
–    Decision making
–    Delivery focused
–    Leadership
–    Negotiations
–    Innovation
–    Presentation
Other:
–    Regional and international travel
Ability to adapt to changing requirements of business and staff members

Click here to apply

Supervisor – SC Bonaberi

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

• Customer Experience & Service Quality
• Ensure the effectiveness of the “one-stop-shop” concept by ensuring each Service Centre staff can welcome, educate, assist customers, and sell all MTN products and services.
• Ensure an NPS score of 9–10 by providing feedback to staff and implementing corrective actions to enhance service quality.
• Ensure all staff display the right attitude and professionalism towards customers as per MTN policy and CRM flow.
• Call back (via SMS/email) unsatisfied customers daily to reassure, apologize, or provide feedback to improve satisfaction and NPS.
• Handle escalated or sensitive customer issues in a timely and efficient manner to maintain trust and loyalty.
• Conduct customer feedback reviews and service quality assessments to identify improvement opportunities.
• Team Development & Knowledge Management
• Ensure all Service Centre staff are fully knowledgeable on MTN products and services.
• Guarantee timely and appropriate training on new and existing products and services.
• Monitor product and service knowledge assessment results and organize refresher sessions as required.
• Ensure staff are properly trained to assist customers in device configuration, troubleshooting, and digital tools.
• Motivate and coach the team to maintain high morale, discipline, and customer focus.
• Organize internal staff challenges, events, and motivational activities to build team spirit and engagement.
• Monitor daily, weekly, and monthly sales performance and implement corrective actions when necessary.
• Ensure all MTN products and services are available, well displayed, and safely managed.
• Drive cross-selling and upselling of digital and financial services (e.g., MoMo, MyMTN App).
• Reconcile daily stock and sales for each SCR and the Service Centre as a whole.
• Provide monthly reconciliation reports to Finance detailing stock, cash deposits, and reconciliation gaps.
• Conduct necessary checks and investigations to justify and correct reconciliation variances.
• Ensure the Service Centre’s security, safety, and compliance with company procedures (alarm systems, guards, safe handling, money transfer policies).
• Ensure all facilities and equipment (air conditioning, lighting, generators, doors, furniture, etc.) are functional and report issues promptly to the Facilities Unit.
• Maintain the overall cleanliness and hygiene of the Service Centre through regular spot checks and agency supervision.
• Liaise with the Marketing team to ensure updated and compliant branding, visual identity, and promotional materials.
• Ensure all Service Centre operations strictly comply with NSC policies and procedures.
• Provide daily, weekly, and monthly reports on Service Centre activities, performance, and key issues

Qualifications

Education:

• Bachelor’s degree in business administration, Marketing, Management, communication, sales, Social Sciences or any other relevant field or related field.
• Minimum of 2 to 3 years of experience in retail, customer service, or sales supervision…
• Certifications in Telecom, Digital Finance, or Customer Experience Management are an added advantage

Experience:

• Minimum of 2 years’ Experience at least 3 years are in Telecommunications, FMCG, Retail, Sales or Banking Industries
• Minimum of 1 year in Team Management 
• Experience in stock management
• Experience in a customer centric environment would be an advantage
• Experience in a telecommunications environment would be an advantage
• Experience in an ICT environment would be an advantageTraining
• Relevant Leadership & Functional training identified by the Company

Competencies:

Technical competencies and skill

• Customer Journey Mapping
• VOC & NPS Interpretation
• Operational KPI Monitoring
• Cross-Channel Coordination
• Advanced Excel and Data Interpretation
• User Experience Testing
• Complaint Trend Analysis
• Digital Literacy
• Onboarding Flow Optimization

Functional Knowledge: 

• MTN Products & Services
• Best practice customer service principles
• MTN systems (relevant to customer management)
• MTNC Service Center relevant policies, processes and procedures
• Bilingual (English/French) ;
• Computer literate (Package MS Office).
• MTN environment / Organizational structure
• Principles and methods for showing, promoting and selling products and services
• People Management and Coaching
• Computer literate (Package MS Office).
• Reporting and performance analysis

Skills

• Problem solver & decision skills
• Strong organizational skills
• Alert to environment changes and trends
• Analytical Thinker and Attention to details
• Results Achiever 
• Operationally Astute
• Ability to motivate and train
• Leadership & Coaching aptitude
• Active Listening 
• Effective Communication skills
• Ability to work under pressure
• Good verbal and written communication skills
• Individual must be flexible and be able to work nights, weekends, and publics Holidays

Behavioural Qualities (Live MTN Values)

Lead with Care

• Demonstrates our curiosity and determination to be game changers. 
• Own and deliver on our bold ambitions to generate value for our internal and external stakeholders 
• Lead with humanity and empathy
• Nurture relationships and act in the benefit of people, communities, societies, environment & planet
• Completely accountable
• Humble & considerate

Can-Do with Integrity

• Steadfast in our commitment to equity, ethics & morality.
• Discern right from wrong when “doing
• Honest and candid
• Bold & courageous – free to speak up and trustworthy in action, behavior & thought
• Do right by others – 

Collaborate with Agility

• Demonstrates how to collectively engage and work to achieve our shared purpose
• Forge meaningful partnerships, operate with a solution mindset and take personal accountability for our contribution
• believe in our shared goals
• learn, adapt, break barriers, fail-fast and discover new ways to make a positive impact

Serve with Respect

• Demonstrates our higher purpose to be of service for good
• Humble and modest in our interactions
• Mindful of personal actions and its impact on people, customers, communities, ecosystems, nation state, shareholders & regulators
• Treat others with dignity, open yourself to other’s views and believe in collective mission to serve for the greater good

Act with Inclusion

• Value the power of diversity
• Empower others to do better for the people, communities, nation states and the ecosystem around us

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Thank you.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Click here to apply

Manager – Reward and Compensation

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

At Bayobab, we are Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion.
Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN’s international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.

The Manager: Compensation and Rewards manages the day-to-day compensation and benefits-related activities. The Manager supports the Senior manager to work closely with other HR staff and the organization leaders to review and update existing benefits and compensation policies and ensure the organization complies with existing legislation.

Responsibilities

Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA’s)

The Manager: Compensation and Reward will be accountable to achieve the following objectives operational and execution responsibilities:
 

Payroll & Benefits Administration
–    Execute the monthly payroll process for ROW under the guidance of the Senior Manager.
–    Prepare payroll inputs, reconcile variances, and ensure all data is accurate before final review.
–    Process payroll-related employee claims in line with approved policies.
–    Administer employee benefits, including medical cover, allowances and statutory benefits.
–    Manage DEWS (Dubai) enrolments and updates, and support benefit transactions across other regions.
–    Prepare and issue monthly payslips, payment notifications and related employee documents.
–    Maintain updated HRIS records to ensure accurate payroll and benefits data.

Compensation Support & Analysis
–    Prepare compensation data and analytics to support salary reviews and benchmarking led by the Senior Manager.
–    Conduct data gathering and support the Senior Manager in market pricing and pay analysis.
–    Produce reports for internal stakeholders, audits, and regulatory bodies as required.
–    Provide data-driven insights to support compensation decisions and workforce planning (not approving final decisions).
–    Implement approved individual remuneration changes after receiving instructions.

Reward Cycle Implementation
–    Support execution of the annual salary review and bonus cycle through data preparation, templates, accuracy checks, and communication packs.
–    Prepare and validate bonus/incentive calculation sheets for review and approval.
–    Support implementation of recognition programmes by processing points, vouchers and employee redemptions.

Employee Transactions & Service Delivery
–    Process employee separations, prepare final settlement calculations, and support exit-related documentation.
–    Prepare employment letters, confirmation letters, and other C&R-related communication.
–    Attend to employee queries on payroll, benefits, compensation, and deductions.
–    Liaise with banks for payroll processing and employee account matters.

Compliance, Reporting & Audit Support
–    Prepare data and documentation for internal and external audits.
–    Conduct routine reconciliations as directed by the Senior Manager.
–    Support compliance with labour laws and statutory reporting requirements across various jurisdictions.

HR Budget & Workforce Data Support
–    Track and monitor staff costs, OPEX and payroll expenditure, escalating variances to the Senior Manager.
–    Assist in preparing HR budget inputs, reconciliation files, and monthly reporting.

HR Digitalisation & Systems Support
–    Support digitalisation initiatives by ensuring clean data, testing system enhancements, and preparing reports.
–    Maintain high data quality across all HR systems and platforms.

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education
–    Bachelor’s degree in human resources/business administration/finance or related field
–    MBA or Post Graduate Diploma in Human Resources is advantageous.

Experience 
–    Minimum 5 years of experience in compensation and benefits management, preferably in a multinational environment
–    Experience working in telecom industry and in a global/multinational enterprise with a good understanding emerging market.
–    Proven experience in HR Operations, Rewards & Payroll administration & operational business partnering.
–    Knowledge of local labour laws and employee regulations.
–    Worked across diverse culture and geographies.

Competencies
Functional Knowledge: 
–    Familiarity with various types of incentives and benefits
–    HR policies and procedures
–    Recruitment & Onboarding
–    Rewards Reporting
–    Pay structure & Employee taxation
–    Business Partnering 

Skills
–    Relationship/People management
–    Analytical and data interpretation skills.
–    Project management
–    Conflict management
–    Continuous improvement
–    Delivery focused
–    Negotiations
–    Innovation
–    Relationship building
–    Presentation

Click here to apply

Manager – Customer Experience and Retention

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Job Description

Core purpose of the Job:

• To be responsible for the delivery of the overall desired Customer Experience for the entire organization
• To establish and manage a Business Optimization unit within Customer Experience Operations which will comprise of Customer Management analytics, Training, Knowledge Management and Quality Assurance
• To oversee the Customer Centricity (CMAT) project streams across the business and ensure that there is compliance and delivery on initiatives and targets while ensuring improved service delivery and maximizing sales opportunities and customer retention.
• To develop and manage a Customer Experience Training, Quality Assurance and Customer Management framework for the entire organization including Dealerships & Connect Stores and directly responsible for the Service Centres, Account activation and Billing Operations,.
• To develop a Customer Management Plan and support HODs to implement this plan.

Responsibilities

Key Performance Areas

Role Complexity: 

• Develop the Customer Knowledge strategy including loyalty, customer information and retention focus
• Align systems and processes with overall architecture and business plan
• Provide inputs in the functionality of the Enterprise Data Warehouse and influence the innovation needed for data mining
• Ensuring improvement of the service provision to clients with satisfaction measures to add to the knowledge base.
• To liaise with HR to ensure that training required and delivered is relevant to staff development, career growth and it’s in line with their KPIs.
• To coordinate and facilitate the process of developing business optimization and integration processes with Service Level Agreements. 

Task Complexity:

• Research, develop and implement optimal customer experience and service delivery strategy
• Identify and rectify gaps in customer experience and service delivery across the organization
• Research, develop and maintain customer experience and service delivery systems
• Manage telecommunication and data resources required to support service operations Division
• Facilitate and manage in consultation with HR an employee management system for service operations division.
• Facilitate and manage projects and optimization initiatives with respect to service delivery

Supervisory/Leadership/Managerial Complexity:

• Manage and oversee a small team ensuring accuracy of data and validity of interpretation.
• Set and manage their objectives as well as communicate the strategy and direction of MTN.
• To grow and develop the unit’s staff members
• Optimize the available resources to enhance service delivery
• Motivate, coach and guide direct reports
• Drive a customer centric culture across the organisation
• Manage finance and allocated budget

Creativities (improvement/innovation inherent)

• Future focus in terms of new products, markets and services to improve market share and returns.
• Adept management of Executive teams and encouraging buy in to the shift in focus and culture.
• Input into innovative products to serve the identified gaps and opportunities
• Continuous improvement of CRM operational processes
• Continuously scan the external and internal environment iro optimal customer experience and service delivery initiatives and standards that can benefit the business
• Innovative means to understand and interpret customer innovation

Vulnerabilities (control span)

• Increased competition in defined market base
• Service-related operational constraints
• Integrity and robustness of the data bases

Skill and caliber of direct reports

Qualifications

Minimum Requirements

        Education

• First degree in any relevant degree, but preferably in the Social Sciences or Business Administration
• A Customer Management qualification
• Project Management Training will be desirable
• An MBA will be an added advantageExperience
• Minimum 5 years experience in a management role position in a service and operational environment
• Account Management would be an added advantage
• Knowledge of Customer management systems and Processes would be an added advantage

Click here to apply

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