Mancosa Vacancies

To apply, click on the link at the end of the posts and all the best withy our applications

Lecturer (Business Analysis & Information Technology)

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Lecturer (Business Analysis & Information Technology)

Listing reference: manco_000784

Listing status: Online

Apply by: 5 February 2026

Position summary

Industry: Education & Training

Job category: Education and Training

Location: Kwazulu Natal

Contract: Permanent

EE position: No

Introduction

MANCOSA, a DHET registered, and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate Education qualifications, has the following vacancy available. Academic Programme Leader (Advanced Diploma in Business Analysis)

Job description

CORE PURPOSE

The Academic Programme Leader is a key academic leadership role, responsible for shaping, directing, and inspiring excellence in the Advanced Diploma in Business Analysis programme. The role provides strategic oversight to ensure the programme remains innovative, industry-relevant, academically rigorous, and aligned with institutional quality and regulatory standards.

This position serves as a thought leader, mentor, and academic champion, driving curriculum excellence, student success, impactful teaching and learning strategies, and meaningful stakeholder engagement. You will influence the full lifecycle of the programme  from design, development, and delivery, to review, enhancement, and continuous improvement.

This is an exciting opportunity for an academic professional who wants to lead a flagship programme, contribute to shaping future-ready Business Analysts, and strengthen academic scholarship and innovation in the school.

KEY RESPONSIBILITIES

Programme Leadership & Strategy

• Provide visionary leadership aligned to the institution’s mission and academic strategy.
• Define and maintain a strong programme identity, philosophy, and market positioning.
• Lead the rollout, implementation, and growth of new and existing programmes.
• Ensure academic quality, compliance, and governance across all programme activities.
• Perform programme lifecycle management informed by data, benchmarking, industry needs and student outcomes.
• Analyse student throughput, retention, success, articulation, and dropout trends and implement appropriate interventions.
• Collaborate with academic services, support, and leadership teams to enhance student experience and performance.

Programme Planning & Academic Administration

• Oversee onboarding and academic induction of programme staff.
• Drive impactful student orientation and ongoing academic support initiatives.
• Contribute to programme budget planning and resource allocation.
• Support programme marketing, positioning, and value-proposition initiatives.
• Oversee academic staffing needs for curriculum development, teaching, supervision, and assessment.
• Ensure accuracy and quality of programme information across internal and external platforms.

Teaching, Learning & Student Success

• Lead innovative teaching and learning approaches that promote student engagement.
• Facilitate academic webinars, masterclasses, and thought leadership forums where required.
• Oversee high-quality assessment practices including development, moderation, and grading.
• Supervise postgraduate students and cultivate a strong culture of academic excellence.
• Strengthen academic integrity, inclusivity, and continuous teaching and learning enhancement.

Programme Intelligence, Governance & Quality Assurance

• Drive a data-informed culture of academic performance management and improvement.
• Ensure adherence to institutional policies, SOPs, and regulatory frameworks.
• Monitor and respond to regulatory conditions and recommendations.
• Submit high-quality programme performance reports and strategic recommendations.
• Lead programme and module reviews, re-alignment, and improvement initiatives.
• Oversee WIL (Work-Integrated Learning) components (where applicable).

Stakeholder & Industry Engagement

• Build and maintain relationships with academic, industry, alumni, and professional networks.
• Promote opportunities for student employability, internships, and industry collaboration.
• Collaborate with the Career Centre to provide programme-specific career advisory support.
• Represent the programme at institutional committees, events, audits, and accreditation processes.

Community and Research Engagement

• Promote and support community engagement activities aligned to programme focus areas.
• Encourage faculty and student involvement in research, innovation, and knowledge-sharing initiatives.

Institutional Contribution & Leadership

• Participate actively in institutional academic committees, events, and strategic initiatives.
• Execute additional responsibilities or leadership tasks assigned by Faculty leadership.

Minimum requirements

QUALIFICATIONS & EXPERIENCE

Minimum Requirements

• Master’s Degree in Information Technology / Business Analysis / Information Systems or related field (NQF Level 9 preferred).
• Minimum 3–5 years’ experience in Higher Education teaching and/or academic management.

Preferred/Advantageous

• Experience in programme leadership and academic quality management.
• Minimum 2 years’ experience with Learning Management System (LMS) administration/coordination.
• Strong HE Academic Management background within an IT or Business Analysis environment.

SKILLS & ATTRIBUTES

We are seeking a dynamic academic leader who is:

• Academically influential with strong subject-matter expertise.
• Innovative, strategic, and committed to future-focused education.
• Skilled in leadership, coaching, and academic staff mentorship.
• Strong in problem-solving, analytics, curriculum design, and academic administration.
• Digitally literate and comfortable with EdTech, LMS platforms, and digital pedagogy.
• Collaborative, professional, and agile in managing change and academic priorities.

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Casual Telecall Centre Agent – Pretoria

Listing reference: manco_000804

Listing status: Online

Apply by: 31 January 2026

Position summary

Industry: Education & Training

Job category: Others: Education and Training

Location: Centurion

Contract: Temporary

EE position: Yes

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering a range of formal learning qualifications and short learning programmes has the following vacancy available: Telecall Centre Agent – Cape Town

Job description

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and, operational and academic excellence. In doing so the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

• Manage a maximum daily target of outbound calls from databases provided. Cold calling, providing support and assistance to new enrolment team.
• Directing the flow of email/telephone correspondence and greeting walk in customers in a receptionist role, as determined by operational requirements.
• Tracking queries and complaints in accordance with communicated targets and Service Level Agreements (SLA) times.
• Facilitating the resolution of queries and complaints arising as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Promoting a continuously improving culture of teamwork and student centricity within the New Enrolment Team

Minimum requirements

QUALIFICATIONS

·       Higher Certificate   

·       Relevant computer applications Certificates and or Call Centre system training would be an advantage

EXPERIENCE AND SKILLS

·       Minimum one (1) year experience in a sales or call centre environment

·       Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)

·       Strong interpersonal skills

·       Excellent verbal and written communication skills

·       Persuasive

·       Possess an ability to adopt and solve problems

·       Must be able to make sound judgement under pressure

·       Deadline driven

·       Tenacious

·       Negotiation skills

·       Stress tolerance

·       High energy level

·       Integrity.

ADVANTAGES

·       Experience with help desk support would be an added advantage

GENERAL

·       Must be able to work weekends and overtime when necessary.  

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SkillMe Sales Agent

Listing reference: manco_000814

Listing status: Online

Apply by: 18 January 2026

Position summary

Industry: Education & Training

Job category: Others: Education and Training

Location: Newlands

Contract: Fixed Term Contract

EE position: No

Introduction

MANCOSA, a private higher education distance education provider, has the following vacancy available: SkillMe Sales Agent – Cape Town

Job description

Core Purpose

Mancosa is looking for a SkillMe sales consultant to assist in achieving the required enrolment targets set out and providing the necessary guidance to prospective students on the available skillME programmes. The skillME programme offering comprises of self paced online short learning programmes.

Job description

The position entails the following job responsibilities:

• Providing the necessary guidance on suitable skillME self paced online short learning programmes to the student as well persuading the student to enroll at MANCOSA to pursue their studies
• Achievement of the sales targets
• Timeous response times to student enquiries
• Ability to understand and manage the lead and sales funnel and ensure maximum conversion from lead to sales
• Respond to each enquiry received on the programme offering at MANCOSA
• Regularly make follow up calls on leads 
• Provide excellent customer service to the student

Minimum requirements

Minimum requirements

 Qualification:

• Senior Certificate (Grade 12) 

 Experience:

• Minimum 1-2 years’ experience within a sales environment and a proven track record of sales target achievement
• Compulsory to possess an understanding of the sales process and achieve the sales targets.
• An understanding of higher education is an advantage  

Job Related Knowledge and Skills

• Brand and product knowledge
• Institutional and industry knowledge/ understanding

Competencies and Skills:

• MS Office Suite
• Responsible
• Proactive and
• Confident
• A self-starter
• Networking skills
• Effective communication skills 

 Additional Requirements

•  Required to work during the weekends and overtime

Click here to apply

Assessment Admin Manager: Undergraduate Programmes

Listing reference: manco_000820

Listing status: Online

Apply by: 14 January 2026

Position summary

Industry: Education & Training

Job category: Others: Education and Training

Location: Durban

Contract: Permanent

EE position: No

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Assessment Administration Manager: Undergraduate Programmes

Job description

CORE FUNCTIONS INCLUDE:

1.) Management of staff:

• Ensure that the department is fully staffed and that the Team Leader and Co-ordinators have the relevant skills to perform their duties adequately

•             Ensure new staff undergo induction/ orientation and are familiar with requirements and expected levels of performance

•             Ensure that the Team Leader conducts marker and moderator training on navigating MancosaConnect;

•             Ensure that the Co-ordinators prepare content for the Student Induction training

•             Drive a culture of life-long learning and ensure all staff continually update their knowledge, skills, qualifications and experience

•             Manage and monitor performance statistics to ensure that all staff perform at the expected levels and that the department delivers on departmental objectives

•             Delegate and re-allocate responsibilities where necessary to ensure that departmental objectives are met

•             Oversee and advise Co-ordinators with regard to sourcing the appropriate markers/moderators in consultation with the Team Leader

•             Authorise and approve markers/ moderators in conjunction with the Academic Assessment Managers

•             Investigate and resolve escalated student assessment related queries

2.) Relationships & organizational climate

• Facilitate a harmonious and productive relationship between Assessment Co-ordinators and other stakeholders (markers/ moderators/ internal staff) in order to maintain an efficient work flow within the department and between departments
• Encourage staff to demonstrate the MANCOSA organizational values in all their work and interpersonal interactions
• Fostering strong relationships with the Academic Directorates and working with the Academic Managers and School Managers to drive internal academic assessment deliverables

3.) Planning & workflow:

Undertake the planning and preparation process of all assessment related functions to ensure that the department has capacity for the expected workload per semester in alignment with MANCOSA’s strategic goals. This includes:

•             Obtaining the assessment due dates per programme and module from the Institutional Planning Department

•             Developing an annual Assessment calendar for the department and ensuring that the necessary resources are available (computers laptops, printers and printing resources, staffing, student portals and MIS)

•             Overseeing the completion and verification of the ESS (OSA System Schedule) Timetable and Chief Invigilator Report (OSA Support Schedule) to ensure completeness and accuracy of information.

•             Submit the approved ESS Timetable to the IT Service Provider for upload onto the student management information system

•             Receiving the assessment tracker from Institutional Planning

•             Oversee mechanisms to assure the integrity and security of assessment functions

4.) Reporting:

• Ensure that all relevant stakeholders are informed of the progress/ status of all assessments
• Reports generated are handed over to the respective (governance) department
• Report on daily assessment stats to relevant stakeholders (relevant departmental managers and Directors)
• Request and Receive Audit Trail Results from the IT Service Provider;
• Finalise all results for AVC board ratification;
• Collation and reporting of online summative assessment statistics;
• Request and Receive AVC Reports for Re-registration and Debtors.

5.) Data security:

Ensuring that data security relating to Assessments meets high standards. Upholding and promoting the safety and security of the physical and intellectual property of the Assessments Department at all times (e.g. file all transcripts, protect scripts, ensure all doors in the Assessments Department are locked at all times, and only authorized personnel are allowed access).

Minimum requirements

Essential qualification:

• Bachelor’s Degree in Commerce, Supply Chain, Business Management or HR

Essential experience:

• 3 Years’ experience as a Supervisor/ Team Leader within a higher education institution or in an administrative environment
• Essential Job Related Knowledge, Skills and Behaviour:
• Knowledge of the MANCOSA Management Information System/ Learner Management System
• Advanced level of computer literacy in Windows, database applications and all MS Office applications (Word, Excel, Outlook, PowerPoint)
•  Knowledge and understanding of the assessment/ examination process at tertiary level
• Project management skills
• Leadership/ managerial skills including:

            – the ability to work independently

            – delegation

            – performance management

•  Highly developed written communication skills (business writing, email etiquette) and oral communication skills in English in order to communicate effectively with a wide variety of stakeholders
• Strong interpersonal and relationship-building skills
• Deadline driven with demonstrated organizational, prioritization and time management skills
•  Able to work well under pressure
•  High levels of initiative and self-motivation
•  Strong analysis and problem-solving skills and a critical-thinker

Click here to apply

SCHOOL OF EDUCATION – REGIONAL WIL ADMINISTRATOR- CAPE TOWN

Listing reference: manco_000821

Listing status: Online

Apply by: 20 January 2026

Position summary

Industry: Education & Training

Job category: Education and Training

Location: Western Cape

Contract: Fixed Term Contract

EE position: No

Introduction

To facilitate all administrative tasks/duties for the WIL Department within the School of Education

Job description

Core Functions

• Perform general duties related to administration in the Work Integrated Learning department
• Collate and file minutes of meetings and follow up
• Organise and assist in hosting regional events and related resources
• Attend and facilitate training sessions on administration procedures
• Collate and report on stakeholder and student queries
• Provide ongoing administration support to various stakeholder
• Assist with sourcing and interview process of mentor assessors
• Provide ongoing support to schools and students.
• Provide ongoing support to students regionally.
• Review all regional WIL schedules and school visits for May and August
• Build rapport with and develop relations with all stakeholders including academics, students, school partners and other external stakeholders.

Advance the WIL agenda by participating in research-led activities

Minimum requirements

Minimum Job Requirements:

• Provide pastoral care and support to students
• A degree/diploma in Administration/ Education component
• At least 2/3 years of experience in Administration
• Essential Job-Related Knowledge, Skills and Behaviour.

·        Respond to queries and channel to relevant departments.

Key attributes:

• Excellent communication skills and email etiquette
• Proficient in Microsoft Office
• Very high-level organizational skills and ability to multi-task
• Possess excellent inter-personal skills
• Must possess intermediate or advanced digital literacy skills
• Must be able to work under pressure
• Must possess excellent verbal and written communication skills
• Able to work collaboratively and build capacity

Additional Recommendations:

• IT experience will be advantageous
• Experience in partnerships and collaboration with externals stakeholders
• Remote working experience
• Facilitation/training experience
• Minute taking; collate, share and file minutes of meetings.
• Ensure that all stakeholders receive minutes and updates timeously
• Perform general duties related to SoE such as typing, meeting attendance and events planning for SoE regionally.
• Liaise with the regional library to ensure that resources (books and dissertations) are readily available to staff and students.
• Resources must be filed electronically and manually (backed up constantly) and sourced to academics in need.

Click here to apply

We wish you all the best with your applications