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Re-advert: Manager Crew Performance
Closing Date
2026/01/16
Reference Number
SAA260108-2
Job Title Re-advert: Manager Crew Performance
Division Operations
Business Unit Inflight Services
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Kempton Park
Job Purpose
The Manager Crew Performance is primarily responsible for the delivery of departmental targets and objectives. The role will set and manage service and performance standards for Cabin Crew under the leadership and guidance of the Senior Manager Inflight Services. The role must ensure the effective management, development and motivation of Crew through the Pursers.
The role will ensure implementation of standard practices in line with the Airline’s policies and procedures as well as the relevant regulatory framework. The incumbent will ensure that there is response to changing business needs and proactively manage and develop the Pursers to ensure these are applied fairly and consistently. The Manager Crew Performance will provide leadership to the Crew Performance department inclusive of Crew and Administrative staff, ensuring that direction is communicated, understood and implemented at an operational level.
The role ensures that communication is optimised, experiences are shared and encourages liaison and teamwork with all stakeholders on operational issues. The role sets critical priorities and ensures ongoing and stretching performance measures are set and clearly communicated (e.g., reducing sickness/turnover/customer complaints by specific percentage) and ensures accountability.
Principal Accountabilities
Provides recommendations to support the implementation of the strategy and plan
Manage quick win optimisation projects in the organisation where a need has been identified through defining methodologies, resource allocation, driving deliverables and reporting
Identify initiatives in alignment with business requirements and strategic objectives and plan budget specifically linked objectives
Actively monitor the expenditure and service delivery against plans and budgets and highlight any variation to the plan
Analyse cost drivers and embark on cost containment initiatives in order to maximise the benefits realisation of savings
Oversees the correct application of processes and systems concerning Crew Performance
Deliver on regular and regular and timeous reporting of information to key stakeholders
Participate in continuous optimisation programmes, projects and initiatives
Manage stakeholder expectations through maintaining appropriate communication channels, providing best practice specialist input and ensuring satisfaction with service delivery
Incorporate reporting information into decision making processes to ensure alignment of the methodologies, policies, processes and tools to the requirements of the business
Conduct benchmarking against other businesses and more specifically against other competitors in the industry in relation to Cabin Crew
Assess the impact of business decisions on the workforce within the organisation and provide solutions to optimise opportunities and mitigate downsides in collaboration with professionals
Ensure that appropriate governance and risk management processes and systems are in place for area of responsibility and in line with future requirements, i.e. policies, procedures and reporting structures
Review policies and procedures to ensure required standards are maintained
Ensure regular quality assurance exercises or audits are conducted across business units to measure compliance with policies, procedures and standards
Minimise exposure to legislative contravention
Assist in maintaining operation flexibility and ensure productive operations by reducing the negative impact of the following: AWOL, Sick Leave, Training, Grounded Crew, Late coming and Documentation, list not exhaustive
Investigate causes of poor attendance and address accordingly
Maintain an efficient environment by enforcing discipline and full compliance to relevant policies and procedures
Implement disciplinary/corrective measures were necessary that will not lead to dismissal
Maintain full compliance to Safety and Service policies, procedures and frameworks
Ensure crew well-being by actioning crew queries timeously
Liaison with Daily Crew Movement on Daily Operational matters
Assist Crew Performance Lead with the implementation and ongoing monitoring of Performance Management of all staff reporting to the team
Conduct on-board line checks when/if required
Conduct briefings monitoring and evaluation, as well as compliance to all other standards by cabin crew, when and if required
Track crew qualifications and ensure training scheduled
Conduct crew counselling with regards to poor work performance
Conduct ‘Return to Work’ counselling sessions as part of employee wellbeing activities
Take ownership and handle projects or assignments within the division
Build and maintain effective working relationships with interrelated business areas
Action all system generated workflow timeously, e.g. Pegasus, Cognos
Document all discussions with Cabin Crew members on IQ SMS
Investigate causes of Cabin Crew delays, passenger feedback and attend regular if required Identify areas for continuous improvement and ensure own personal development and the crew responsible for deliver high quality internal customer service to cabin crew
Conduct periodic grooming checks to ensure Crew are groomed according to uniform standards
Demonstrates an understanding of company policies and processes relevant to people management
Adheres to people processes and plans to deliver on organisational objectives
Participate in development initiatives to maximise own and department’s productivity
Attend and pass all regulatory and service training required
Qualifications & Experience
Relevant 3 year Diploma in Commerce/Business Management at NQF level 6 and/or 4 years ‘experience in successfully supervising large teams, preferably with a major Airline and/or Customer Service Industry
Relevant degree at NQF level 7 will be an advantage
Experience in consulting/engaging with different levels of stakeholder groups and unions
Must have a valid Cabin Crew License (license requirement is a regulatory requirement in terms of DOA for Cabin)
Must have experience of delivering results through a second tier management of large work groups
Knowledge and Skills
Knowledge of relevant legislation (BCEA, LRA, industrial agreement, CAA Regulations, etc.) and all other regulatory requirements of countries SAA operates into
Understanding of relevant SAA Terms and Conditions of Employment, policies, procedures and standards
Knowledge of labour legislation, SACAA and IATA requirements
Knowledge of SAA Collective Agreements
Knowledge of SAA, Safety, Security and Service policies, standards and frameworks
Understand the broader strategic context of decisions and actions
In depth knowledge of flight and duty limitations
Knowledge of SAA operations and products
Computer Literacy (MS Office)
Excellent time management skills
Planning and organising skills
Facilitation and presentation skills
Problem solving and conflict resolution skills
Networking skills
Good communication skills (verbal and written)
Financial acumen
Analytical skill
Maintain awareness of industry trends and ensure this is applied to all business
Strong understanding of legislation impacting SAA and or vendors
Stringent reporting deadlines
Ever changing operational requirements and processes
Attributes
Effective communication
Technical expertise
Flexibility and adaptability
Drives results
Organisational awareness
Ethics and integrity
Collaboration
Negotiation skills
Interpersonal skills
People Management
Customer Service
Stakeholder management
Additional Information
SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.
Click here to apply
Chief Human Resources Officer (CHRO)
Closing Date
2026/01/16
Reference Number
SAA251230-1
Job Title Chief Human Resources Officer (CHRO)
Division Human Capital
Business Unit Human Capital
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Kempton Park
Job Purpose
The Chief Human Resources Officer (CHRO) is responsible for providing HR leadership and strategic consulting to the SAA Group. This position requires strong relationship-building skills and deep expertise in all areas of Human Resources, especially organisational assessment and development. The successful candidate is expected to play a proactive and visible role within the organisation.
This position reports to the CEO.
Principal Accountabilities
Assist in developing the Group Business Strategy Act as a strategic member of the Exco team to align the development
and implementation of HR programmes and processes to provide organisational synergies, improve communications and enhance overall effectiveness of the organisation through its human capital
Provide consultative advice to management regarding the execution of business strategy and participate in corporate-wide human resources initiatives
Evaluate company culture through various means such as employee surveys and recommend changes in policies, procedures, and practices as needed to meet corporate strategic plans and goals
Ensure that employee performance management and total rewards strategies are aligned with corporate goals and objectives
Benchmark best practices in talent management and organisational effectiveness to develop a clearly defined HR strategy and ensure effective communication regarding the strategy to include, but not limited to, the following: organisational culture, visions and values
Delegate, coach, develop and manage a diverse and geographically dispersed team
Work with executive management to establish a sound plan of management succession that corresponds to the strategy and objectives of the organisation
Ensure human resources compliance with applicable employment laws
Represent the Company in litigation as an HR expert
Lead and provide coaching and mentoring to HR staff and ensure that the team is focused on prompt and accurate service to all customers internally and externally
Oversee and manage executive recruitment activities
Perform other functions and duties as needed and/or assigned by Group CEO
Provide the strategic alignment, socialisation and successful embedment of the culture themes into the current initiatives that will drive the culture evolution
Lead and drive talent management, performance management, training and development
Qualifications & Experience
Bachelor’s Degree in Business or Human Resources Management (e.g.: B.Com, B.BusSci, BA Human Resources) at NQF level 7
Relevant postgraduate qualification will be an advantage
Minimum of 12 – 15 years of Human Resources experience of which 10 years at a Senior Management/Executive level
Knowledge and Skills
Capability to assess HR implications of business priorities
Comprehensive understanding of HR principles, techniques and procedures
Leadership
Influencing skills
Communication skills (written and verbal in English)
Commercial acumen
Presentation skills
Negotiation skills
Attributes
Strategic mindset
People management
Collaboration skills
Service orientated (internal and external)
Integrity
Assertive/ decisive
Ability to navigate large, complex business environment
Problem solving
Additional Information
SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.
Click here to apply
First Officer
Closing Date
Not specified
Reference Number
SAA231220-1
Job Title First Officer
Division Operations
Business Unit Flight Operations
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Kempton Park
Job Purpose
South African Airways (SAA) wants you to join the SAA family as a First Officer.
As a First Officer, you will be expected to take all measures required for the safety of the flight, whether on the ground, or inflight, and be expected to perform the duties of a pilot for South African Airways as either a Second-In-Command Pilot (P2) or Cruise Relief Pilot (P3).
Principal Accountabilities
Documentation Requirements:
Matric results transcript
Aviation training records
A summary of all the types of aircraft flown and the number of hours flown in each type
Certified copies of the following: Matric Certificate; South African Identity Document / Passport, Academic transcripts; Last 3 pages of Pilot logbook; Pilot Logbook Summary, Pilot License; Class 1 Medical Certificate
CV
Preference will be given to female pilot applicants in accordance with SAA’s Pilot Employment Equity Plan.
Candidates will be expected to undergo pre-employment assessments which includes checks i.e. criminal, credit, reference, authentication of qualifications etc., simulator / written and psychometric tests.
Qualifications & Experience
Matric Certificate / Grade 12 results / N3 or relevant tertiary qualifications (SAQA accredited)
Compulsory subjects: Mathematics or Statistics 101 and English (D symbol on higher grade or C symbol on standard grade) coupled with one of the following: Physical Science or Computer Science (D symbol on higher grade or C symbol on standard grade)
Valid South African Airline Transport Pilot’s License, or a Commercial Pilot License having completed all the ground subjects for the ATPL (previously known as a Frozen ATPL). A valid ATPL License must be obtained within 4 years from date of employment with SAA with a multi engine instrument rating
Valid Class 1 medical
A minimum of 1,500 flying hours which includes 200 hours on multi-engine aircraft
Be a South African citizen with a valid Passport
Knowledge and Skills
Must have expertise in the application of safety standards and safe operating practices
Detailed knowledge and understanding of national and international aviation regulations such as CAA, ICAO, IATA, FAA, and EASA
Demonstrate a firm understanding of international travel, international customs and practices etc.
Knowledge of all legal regulations for the piloting/aviation profession in the South African and international regulatory environment
Business communication skills (verbal and written)
Attributes
Emotional intelligence
Ability to inspire commitment
Able to deal with complex operational issues inherent in a fast moving environment
Ability to work under pressure (organisational resilience with change management focus)
Ability to pay attention to detail (meticulous)
Ability to collaborate proactively and maintain working relationships across professional and operational boundaries
Results driven
Ability to develop self and others
Judgement and decision making ability
Additional Information
SAA will make use of an internal employee referral programme for all permanent vacancies advertised externally on the E-recruitment site. The normal advert and application process will still apply alongside the programme. Terms and conditions as published on MySAA apply.
SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.
SYSTEM SUPPORT: CebileNkosi@flysaa.com
Click here to apply
We wish you all the best with your applications
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