Discovery Vacancies

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To apply, click on the link at the end of the posts and all the best with your applications

Claims Consultant- Non-Motor

Key Purpose

To process, validate and liaise with clients, brokers and service providers following a client’s non-motor loss or incident in pre-authorisation and/or post authorisation.

Areas of responsibility may include but not limited to

To process, validate and liaise with clients, brokers and service providers following a client’s motor and non-motor loss or incident.
Efficient, timely claims processing.
Accurate, timely administration.
Liaison with clients, brokers, and service providers.
Achievement of monthly product and soft skills knowledge targets.
Adherence to risk and compliance requirements.
Teamwork, self-management, and alignment with Discovery values.

Education and Experience

Matric (Essential)
5 years’ minimum short term insurance claims experience in both motor and non-motor (Essential)
Diploma/Degree (Advantageous

Click here to apply

Business Analyst

Discovery – Group Information Services

Business Analyst

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About CRM – D2C TEAM

We are a service focused team that has a drive to solve problems with urgency, and meet the needs of our clients to the best of our ability. We are looking for smart, energetic, experienced and dynamic achievers who take initiative and ownership, and who thrive on constant challenges and high-speed change to join us on this journey. If you have an entrepreneurial mind and appreciate calculated risks, then the Discovery environment will liberate you to realise your full potential.

Key Purpose

Understanding the technical requirements, and through a structured process documentng, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the technical requirements. Interfacing between the Systems Architect, client (where relevant) and the development team with regards to the technical, business and functional requirements. Ensuring that the technical and/or the business requirements are delivered in the implemented solution. Working with multiple systems and business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients, and acting as consultant on the application.

Areas of responsibility may include but not limited to:

Business Case

Assist the Systems Architect and/or business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Technical Design or Business Case.

Agile Methodology

Design and validate the functional solution using Agile Methodology.
This involves interpreting the product / technical requirements into Agile Epics and Stories
Plan Agile Sprints and Stories for the Sprint
Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
Identify a set of stakeholders that need to be involved in creating and validating the Agile Story Board by interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
Design a set of test cases/scripts, test scenarios and test data sets to accompany the Agile Story Board
Validate the Agile Epics and Test Basket with the identified stakeholders and obtain sign-off.

Release Notes & Training Material

Update and publish release notes related to the current system changes implemented and notify impacted parties. Maintain and update the Agile Story Board (Epics and Stories) with any added content.

Personal Attributes and Skills

Behavioral Skills

Time management and prioritization
Creativeness
Curiosity
Learning orientation
Negotiation skills
Innovation

Technical Skills

Agile Methodology
Project Management
SQL queries
Business Writing Skills
Presentation and Facilitation Skills
Solution Architecture
Process Mapping
Entity Diagram mapping
Software testing pack design, functional testing

Education and Experience

Minimum

Informatics or other relevant degree
3 – 5 years Business Analyst experience
Agile Methodology Certification

Advantageous
1 year Software Development experience
Honours degree

Methodologies

Agile Methodology

Tools

Enterprise architect
Visio
SoapUI (SOAP) / REST client (JSON)
Atlassian tool suite (Jira, Confluence)

Processes

ITIL (Incident, Release, Problem Management)

Technologies

SQL (Oracle and IBM Netezza)
UML
XML
JSON

Other

Software architecture
JAD sessions

Click here to apply

Administrator

About Discovery

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The main purpose of this role is the administration of all Discovery Invest products, including but not limited to payments and handling telephonic queries from policyholders, financial advisors and franchises.

Responsibilities

Administration of all Discovery Invest products
Handle telephonic queries and escalations from policyholders, financial advisors, and franchises with professionalism and empathy
Handle and resolve all email queries and escalations from policyholders, financial advisors, and franchises with professionalism and empathy
Maintain a low error rate with a continuous improvement mindset and a goal of zero errors.
Liaise with clients and franchises to obtain outstanding documentation and resolve issues efficiently.
Foster strong relationships with financial advisors, internal teams, and external stakeholders to enhance collaboration and service delivery.
Monitor and report on workload statistics to ensure daily targets are met (TWT – Today’s work Today).
Ensure all activities align with standard operating procedures and business rules.
Escalation handling and Complex issue Resolutions
Assist with testing and implementation of system updates and enhancements.

Education and Experience

Matric
University degree
Investment and client service experience advantageous

Click here to apply

IR Consultant

Discovery People

Employee Relations Specialist

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We attract and invest in exceptional individuals whose values align with our own and who are motivated to make a meaningful impact. Our fast-paced, dynamic environment empowers smart, self-driven people to perform at their best. As global thought leaders, we are passionate about innovation — not only to achieve financial success, but to drive positive and lasting changes in society.

Key Purpose

The Employee Relations (ER) function serves as a custodian of Discovery’s values and culture. The Employee Relations Specialist plays a critical role in fostering constructive relationships between employees and the business. This role ensures that fairness, equity, and consistency underpin all employee relations practices, while balancing these principles with the operational and strategic interests of the organisation.

Key Areas of Responsibility:

The role will include, but is not limited to, the following:

Provide expert consulting and advisory services on employee relations matters across the Discovery enterprise.
Facilitate and deliver employee relations training, workshops, and coaching sessions.
Manage and resolve employee grievances in a fair, consistent, and timely manner.
Draft, review, and maintain company policies and procedures.
Draft employment-related contracts, agreements, and ER documentation.
Prepare disciplinary and incapacity notices of inquiry and related documentation.
Draft ER-related articles and content for internal and external publication.
Prepare ER reports and insights on the state of employee relations within business units.
Prepare and manage Permanent and Temporary Disability applications.
Represent Discovery in litigation at the CCMA and Labour Court when required.

Personal Attributes and Skills:

The successful candidate will demonstrate the following:

High levels of confidence, integrity, and professionalism.
Strong conflict management, negotiation, and persuasion skills.
Excellent verbal, written, and interpersonal communication skills.
Strong presentation, facilitation, and consulting skills at all levels of the business.
Results-driven mindset with strong attention to detail.
High degree of flexibility, adaptability, and resilience under pressure.
Ability to work independently while contributing effectively within a team.
Strong relationship-building and stakeholder management capabilities.
Innovative thinking with the ability to show initiative and sound judgement.
High stress tolerance, diplomacy, and emotional intelligence.
Strong analytical capability and problem-solving skills.
Excellent writing and editing skills (English).
Strong organisational and self-management skills.

Education and Experience

Relevant HR/IR or Law Degree or be working towards qualification.
An exceptional understanding of all statutory labour laws.
Must have 5 years minimum Employee Relations Experience.

Click here to apply

Compliance Officer

Discovery Group Compliance

Compliance Officer- FAIS Oversight

About Discovery

Key Purpose

The FAIS Centre of Excellence is a compliance function within Group Compliance that provides compliance oversight and advice to Discovery FESPs, key Individual and Representatives. The purpose of this role is to provide sound advice to FSPs, representatives and key individuals regarding legislation, regulation, industry standards, codes, guidelines and best practice protocols through compliance risk management principles, policies, processes and procedures.

Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

Advise management on implementing and maintaining an appropriate compliance framework which meets the compliance-related objectives of the business.
Identify training and awareness needs.
Build, develop and maintain strong cross-functional relationships with the key internal and external stakeholders to assess and anticipate emerging risk areas that involves the operations of key individuals, representatives, juristic representatives and franchises.
Advising, representatives, juristic representatives and key individuals on suitable control frameworks to implement regulatory obligation Providing guidance into business processes, procedures and systems.
Providing guidance into business processes, procedures and systems.
Keep abreast of regulatory developments and changes in the financial services industry, with particular focus on FAIS and all subordinated legislation.
Conduct onsite visits at key individuals, representatives and juristic representative offices to perform the following:

Client files reviews
Office assessment looking at compliance operational processes and POPIA requirements.
Presentation on compliance updates i.e. Regulatory updates, compliance exposures, complaints, regulatory deadlines.
Establish appropriate mechanisms to ensure effective oversight to:

coordinate and drive compliance in the Distribution channel and assist management to implement or review compliance structures that will encourage a compliance culture.
monitor and enforce effective control, governance and compliance standards.
engage with key individuals, representatives, juristic representatives and franchises on any incidents and exposures and ensuring that these are dealt with in line with regulatory requirements.
ensure policies, standards and frameworks are appropriate for the business.
support the implementation of appropriate monitoring of compliance with regulatory requirements.
provide comprehensive reports and feedback to senior management.
Managing regulatory changes:

analyse changes and evaluate the impact on business and communicate to business.
providing guidance and support to business on the implementation of new and amended regulatory requirements.
ensure timeous implementation of new and amended regulatory requirements.
engage with business to draft comments on proposed legislation and amendments to Regulation.
Manage ad hoc projects as may reasonably be assigned by management in line with regulatory and business needs.

Education and Experience

2 years’ of working experience in a financial services compliance role
Relevant tertiary education
Recognised compliance qualification from accredited institution
Member of CISA, FPI would be advantageous.

Skills and Personal Attributes

Knowledge of local (South African) legislation relating to financial services and able to interpret and apply legislation, including, but not limited to the following: FAIS, Protection of Personal Information Act, Insurance Act.
Understanding of Compliance methodology, working knowledge of all elements comprising.
Efficient time management skills, including quick turnaround time on quality work.
Problem solving skills and conflict-management of situations in a constructive and professional manner.
Ability to make rational judgements from the available information and analysis and provide considered and consistent advice.
Communication, reporting and presentation skills.
Ability to work as a team, understand the impact of decisions and be confident enough to raise concerns within the team and to senior management.
Research ability and attention to detail.
Detailed expertise in the operation and governance requirements of FSPs.
Develop an effective network with business representatives and to build the necessary trust relationship with business representatives.
Writes in a well-structured and logical way – must have ability to write and review compliance policies and draft compliance guidance notes and reports with detail required to inform the business of regulatory requirements and potential impacts.
Able to work well under pressure.
Efficient time management skills, including quick turnaround time on quality work.

Click here to apply

Finance Manager: Financial Planning & Analysis

Discovery Vitality RSA

Finance Manager: Financial Planning & Analysis

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality RSA
Vitality, a subsidiary of Discovery Group, is at the forefront of transforming lives through its innovative behavioural change programme. Vitality inspires and empowers members to embrace healthier habits—whether it’s getting active, practising safe driving, or making sound financial choices. By rewarding positive actions, Vitality not only motivates members to achieve their wellness goals but also offers a wide range of exciting rewards, making the journey to a healthier lifestyle both fun and truly rewarding.

Job Purpose
The role of Finance Manager: Financial Planning & Analysis is an exciting opportunity for an enthusiastic individual looking to grow their career in finance. Reporting to the Senior Manager: Financial Planning & Operations, this position is ideal for someone eager to learn, develop their skills, and make a positive contribution.
In this role, you will support the finance team with key tasks such as gathering financial data, preparing reports, and assisting with financial planning and analysis. You will have the opportunity to learn from experienced professionals, including the Senior Manager and other team members, and gain exposure to how financial decisions are made across Discovery Vitality RSA.

As a Finance Manager: Financial Planning & Analysis, you will work closely with teams involved in Financial Reporting, Member Benefit Payments, Data Operations, Actuarial, and Product Research & Development. You will help collect and organise financial information, assist with basic financial modelling, and contribute to understanding partner relationships and commercial arrangements.

Attention to detail and a willingness to learn are key to success in this role. You will help the team uncover valuable insights from financial data and communicate findings in a clear, straightforward way. Your work will help support the overall financial goals of Discovery Vitality and contribute to making a difference in the lives of our members and communities.
If you are motivated, curious, and ready to grow your expertise in a collaborative environment, this is your opportunity to build on your career and help support Discovery Vitality’s purpose: making people healthier and enhancing lives.

Areas of responsibility includes but is not limited to:

Acting as a technical authority, the incumbent will provide advanced expertise in forecasting, budget preparation, and thorough analytical functions. Responsibilities include, but are not limited to, the following areas:
Overseeing and analysing revenue, expenses, capital investments (CAPEX), and cash flow to enable effective financial planning and informed decision-making.
Extracting, transforming, and conducting detailed analysis of data to support business intelligence and strategic decisions.
Developing and maintaining robust financial models that guide strategic planning and resource distribution.
Compiling and presenting additional financial analyses that deepen understanding of financial outcomes and highlight areas for improvement.
Evaluating and modelling data related to partners, products, channels, or markets, and relaying insights to the commercial team or other relevant stakeholders.
Proactively seeking and implementing process enhancements, such as automating tasks and integrating AI into daily functions.
Establishing and enforcing adequate controls to guarantee the accuracy of outputs.
Ensuring deliverables are completed precisely and on schedule, with effective stakeholder engagement throughout each phase.
Building and maintaining strong working relationships with both external partners and internal teams, fostering collaboration to achieve business goals.
Preparing, reviewing, and delivering detailed reports and analytical outcomes for presentation to various forums, stakeholders or for line manager, ensuring the information is clear, accurate, and actionable.
Demonstrating a commitment to ongoing professional growth and self-development to remain current with technical skills and industry expertise.

Personal Attributes and Skills

Curious mindset
Excellent analytical and problem-solving skills
The ability to understand and work with undefined parameters
Impeccable attention to detail and accuracy
Passionate about investing time to analyse, understand and report on data, products and processes
Confident people person eager to create and maintain and build relations and manager stakeholders
Excellent time management skills with the ability to work and manage a team under pressure to meet strict deadlines
Excellent written and oral communication skills
Ability to deal with complex issues and migrate between detail and high-level requirements
An interest in basic financial modelling and data analysis
Must have integrity and be ethical in decision-making
A strong desire for professional development and a high learning potential

Minimum Education & Working Experience

Minimum professional qualification required: CA (SA) or CIMA qualifications
At least 3 -5 years’ plus post-qualification experience
Advanced experience with data analytics, financial modelling experience and/or qualifications or consultancy experience post articles, especially in valuations or other areas requiring forecasting and analytics skills
Previous experience in a similar financial planning role
Extensive experience working with MS Office packages, including Excel, Word & PowerPoint with a keen interest and/or experience with the application of AI
Financial Services experience

Relationship Banker

About Discovery

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Key Purpose

Build lasting relationships to retain a portfolio of high-net-worth clients by providing expert advice regularly in the structuring of a client’s portfolio to unlock long term value, while attracting new clients to meet future growth targets.

Areas of responsibility may include but not limited to

Building long-term relationships with clients through consistent communication and interaction.
Possessing a deep knowledge of Discovery Banks products and services offered to best represent the organization in client meetings.
Sharing valuable and easy-to-understand information about products and services with their clients.
Promote and maintain a positive corporate image as a Purple Relationship Banker
Attend virtual or face-to-face meetings with clients.
Responsible for maintaining and nurturing existing clients by analysing client portfolios and offering guidance to maximise the use of Discovery Bank products.
Identifying new opportunities for cross-selling across the Discovery Group by means of referrals and upselling/upgrading existing clients within Discovery Bank.
Excellent communication skills, foster loyalty, and advocacy among their clients by providing exceptional service, delivering on promises, and exceeding expectations.
Important to liaise with other Relationship Bankers in the team, to share best practices, insights, and feedback.
Proactively identifying potential clients and assistance with onboarding to increase the Purple client base.

Queries or investigations are responded with the ‘today’s work today’ principle.
The ability to be flexible and agile when dealing with ad-hoc tasks given by Management.
Proactive and critical thinking to anticipate and solve problems posed by Purple clients.

Personal Attributes and Skills

Work Ethic

Commitment to hard work and dedication to one’s role.

Problem Solver

Come up with innovative solutions that will benefit the client and organisation.
Looks beyond the obvious.
Finds sustainable solutions.

Communication

Excellent interpersonal skills and the ability to communicate clearly, effectively and build strong relationships with others.

Values Driven

Committed to integrity and ethics in business.
Behaves consistently with Discovery Values.

Team Player

Ready, willing, and able to support the team.

Education and Experience

Matric.
Degree in Finance, Economics or Accounting.
FAIS accredited (RE5).
3 to 6 years’ experience in a Private Banker role managing a portfolio of clients.
Experience with face-to-face meetings with clients is essential.

Click here to apply

Developer (Senior)

Discovery – Insure

Developer (Senior) – Vitality Drive Insure

About Discovery

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

We are seeking a highly skilled and experienced Senior Full Stack Java Developer to join our dynamic team. The successful candidate will play a key role in designing, developing, and maintaining scalable enterprise applications.

Areas of responsibility may include but are not limited to

Design
- Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
- Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
- Research and find effective solutions to technical issues that arise
- Estimate development timelines based on business requirements

Development
- Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
- Conduct unit testing and fix any defects found

Testing
- Verify build stability and quality with the development team before releasing to test team, aiming to release with zero defects.
- Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
- Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary.

Support / Troubleshooting
- Assist system users with technical support issues and handle according to defined procedures
- Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)
Mentoring/ Team development
- Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
- Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

Personal development
- Keep abreast of current technological trends and how these might be applied in the Discovery environment
- Constant improvement of knowledge of the various applications, their functionalities and data models

General
- Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
- Able to build business relationships with other members of team and the business areas we support

Skills and Competencies:

Technical Mastery
Systems Thinking
Collaboration & Stakeholder Engagement
Delivery & Execution
Code Quality & Engineering Standards
Problem Solving & Critical Thinking
Adaptability & Continuous Learning
Leadership & Mentorship

Technical Skills

Excellent understanding of Object Orientated principals and Java language fundamentals
Knowledge of commonly used design patterns
Broad understanding of how to put together an EE-based business solution from scratch
Core skills (Java, Spring Boot, SQL)
Tech (EJB, JSF, JAXB, MDBs)
Front-end basics (HTML, jQuery)
Methodologies (UML)
Formats/standards (XML/XSD)
Application server (JBoss)

Education and Experience

Education:

Matric (Essential)
BSc Computer Science /Information Systems degree (Essential)
Formal Java qualification

Minimum Experience:

6+ years’ experience in Java development with exposure to core competencies listed

Advantageous Experience
- – REST Web services
- – JSON
- – Business Process Management Tools
- – Apache Camel
- – Apache Webserver Configuration
- – JBOSS Configuration
- – CSS
- – GIT
Strong backend development experience using Java and Spring Boot.
Experience with RESTful APIs, microservices architecture, and containerization.
Familiarity with CI/CD pipelines and version control tools.
Experience working in Agile/Scrum environments.
Integrated Build Tools
HTML 5

Click here to apply

Senior Fund Coordinator

Discovery – Health

Senior Fund Co-Ordinator

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but ignite positive and meaningful change within our society.

About InHouse

Discovery InHouse is the Division which looks after restricted membership medical schemes under Discovery Health’s administration. Specifically, we represent the link between the medical schemes’ Principal Officers (POs) and Boards of Trustees. This would broadly cover all aspects of Governance, Regulations, and the services which Discovery provides to each scheme. The InHouse Division is directly responsible for the implementation of new schemes, new business growth, fund management and financial administration of scheme administration.

Key Purpose

Support and administration for our Fund Managers. As Fund Coordinator you will be expected to fulfil the following duties relating to one to three schemes assigned to you

Areas of responsibility may include but not limited to:

SECRETARIAL

Setting up meeting dates for the various Scheme meetings.
Setting up, confirming, and attending all formal and ad hoc scheme meetings of the schemes e.g., Audit, Board of Trustees, and all sub-Committees.
Attendance and confirmation of DH attendees for all formal and ad hoc scheme meetings as requested by the scheme and the DH stakeholders.
Collation of agendas, matters arising and meeting packs within SLA.
Formal recording (typing) of Minutes of all formal and ad hoc scheme meetings (including the AGM), and the distribution of meeting Minutes within SLA. Informal meeting notes to be distributed as per the Fund
Manager’s guidance. Obtain signatures from relevant Chairpersons on finalised minutes and ensure compliant record keeping (storage) of all meeting Minutes and Notes.
Quality checking of draft meeting packs and draft Minutes prior to submission to the Fund Manager/ scheme for approval.
QA of all meeting packs, reports, meeting Minutes and Notes prior to distribution.
Compilation of the Matters Arising Schedules, monitoring and timeous following up on action items with relevant stakeholders.
Ensuring resolution of action items before specified due dates.
Coordination of DH requested forums and workshops as may be required by Fund Manager / Inhouse Management.
Maintain and make available to business the current set of scheme rules, and ensure control and record storage of all CMS rule registration and other inputs.

ADMINISTRATION

Compliant electronic and manual filing, including the e-filing of all statutory documents, including the statutory returns.
Collating of fund management documents for various internal and external audits, including CMS routine inspections.
Liaison with the Council for Medical Schemes to ensure compliance with Regulatory requirements relating to the AGM, update of Trustees, etc.
Co-ordination and maintenance of scheme mandates, policies and protocols, and registers.
Co-ordination and maintenance of all scheme contracts and certificates of adherences, and maintenance of a Contracts Register.
Distributing documents requested by Trustees and POs.
Log and follow up more intricate queries and investigate where necessary.
Assist in resolving Finance requests and payments on behalf of the scheme.
Maintain all required registers, including those for Resolutions, Conflict of interest, Meeting Attendance, etc.
Maintain repository of documents as may be required for CMS routine inspections.

CLIENT LIAISON

Resolution of escalated queries sent directly to the Fund Coordinator/ Fund Manager. Take ownership, provide regular feedback and ensure accurate and quick resolution of escalations.
Communicate appropriate information accurately to internal and external stakeholders.
Monitor and ensure administration aligns with scheme rules / policies. Address discrepancies directly with the business area concerned and escalate systemic issues to the Fund Manager.

COMMUNICATION/ MARKETING

Assist the Fund Manager in drafting and finalisation to sign-off of all scheme communication, including year-end brochures, AGM, newsletters, and documents related to scheme initiatives, as may be required.
End-to-end management of the distribution of scheme communication to members, whether in print, electronically or on via the scheme website, and ensuring deadlines are adhered to.
High level management of communication projects relative to the SLA and regulatory requirements.

REPORTING/ DATA REQUESTS

Manual extraction, QA, formatting, and conversion of communication data files.
Collating, distribution and monitoring of all SLA and non-SLA monthly and quarterly reports.
Report management and coordination of all ad-hoc scheme data requests.
Coordination of the AGM-specific membership data dumps required by external service providers.
Resolution of any data queries and discrepancies by navigating the relevant DH divisions for timeous distribution of data/reports.
Engagement with scheme actuaries to ensure Scheme requests are reviewed, approved, and logged as required.
Maintenance of scheme information via the Governance Tool.

PROJECT MANAGEMENT

Assist the formal project manager with the Annual General Meeting (AGM) project.
Drafting and logging of all AGM member communications on Trending.
Coordination of, and monitoring of project deliverable timelines, ensuring all Regulatory requirements are adhered to.
Assist with project management for the annual Year End and B&C project

Personal Attributes and Skills

LANGUAGE SKILLS:

English: Must be fluent in English – written and spoken.

COMPUTER LITERACY

Proficiency with the following programmes required:
MS Word
MS Excel
MS PowerPoint
MS Outlook’

COMPETENCIES

Uphold ethics and values; demonstrate integrity.
Ability to contribute within a team, work independently and without supervision (virtually).
Take initiative and work under their own direction – self-starter.
Excellent skills at organising information and meeting compliance standards.
Ability to work under pressure, monitoring performance against deadlines and milestones.
Resilience, enthusiasm, energy, and drive with a high regard for quality outcomes.
Ability to learn quickly.
Ability to balance DH and scheme needs.
Willingness to follow instructions and prescribed procedures, deliver results, and meet scheme client and DH expectations.
Stakeholder relationship management, internal at DH and external.
Excellent liaison skills –scheme clients, external and DH stakeholders
Willingness to travel to and from clients from time to time, and be flexible about working hours.

Education and Experience

EDUCATION

Matric (essential).
Business /Administration/Secretarial qualification

EXPERIENCE

Experience in the medical scheme industry.
3 – 5 years working in a high-volume admin function.
Discovery Health experience.
Experience in managing projects advantageous.
Experience in managing multiple simultaneous tasks and challenges required.

DESIRED SKILLS AND KNOWLEDGE

Analysis and problem-solving skills.
Conflict management skills.
Industry knowledge, including product and legislation (advantageous).
Reporting and presentation skills.
Strong attention to detail.
Interpersonal skills.
Organisational skills.
Previous Minute and report writing experience.
Excellent verbal and written communication skills in preferred language (English).
Exceptionally strong administration and organisation skills are critical.

Click here to apply

Internal Audit Manager

About Discovery

About Discovery Bank

Job Purpose

Lead risk-based IT audits across infrastructure, cloud, cybersecurity, data, payments, and digital channels to provide independent assurance over technology risks and controls. Strengthen the bank’s control environment, meet local regulatory expectations, and enable secure innovation at speed.

Areas of responsibility may include but are not limited to:

1) Audit Planning & Governance

Develop and maintain the risk-based IT audit plan aligned to the bank’s strategic objectives, risk appetite, and Three Lines Model.
Perform technology risk assessments covering cloud (IaaS/PaaS/SaaS), cybersecurity, data & AI/ML, DevSecOps, third party risk, payments, open banking/APIs, and resilience.
Ensure conformance with the International Standards for the Professional Practice of Internal Auditing (IIA Standards / IPPF) and alignment to King IV™ principles on governance.
Prepare Audit Committee packs for IT audit coverage, opinions, key themes, and trend analyses.

2) Execution of IT Audits – Lead end to end audits (scoping, fieldwork, issue validation, reporting) over:

IT General Controls (ITGCs) and application controls across core banking, digital channels, and enablement platforms.
Cybersecurity (governance, identity & access, SOC, vulnerability/patch, incident response, endpoint, network & cloud security).
Cloud & platform engineering (architecture, configuration, CSP shared responsibility, IaC controls, container/Kubernetes security).
Data governance & privacy (POPIA, data lineage/quality, access, ISO/IEC 27701 alignment).
Payments & cards (EFT, RTGS, card acquiring/issuing, PCI DSS scope and interfaces).
Business continuity & operational resilience (BCP/DR, RTO/RPO, scenario testing).
Third party & fintech partnerships (onboarding due diligence, contracting, ongoing monitoring, exit plans).
Change, SDLC & DevSecOps (agile ceremonies, CI/CD, testing, segregation of duties, release management).
AI/ML & model risk (data sourcing, bias, explainability, monitoring, access, change control—coordinating with Model Risk/Internal Audit specialists).

3) Issue Management & Stakeholder Engagement

Produce clear, prioritized reports with root cause, business impact, and actionable remediation:
Track and validate remediation; escalate overdue/high risk issues.
Build strong relationships with CIO/CTO/CISO, Data, Engineering, Product, Risk, and Compliance while maintaining independence.

4) Data Led Assurance & Continuous Auditing

Drive data analytics in audits (e.g., log analysis, user access analytics, config drift, control health dashboards).
Pilot continuous monitoring and controls automation where feasible; mentor the team on Python/SQL/Power BI usage.

5) Regulatory and Standards Alignment

Align assurance to Banks Act requirements and Prudential Authority (SARB) expectations, POPIA, FICA, NCA, and Payment System rules where applicable.
Reference and benchmark against COBIT, NIST CSF/800 53, ISO/IEC 27001/2, PCI DSS, CIS Controls, and internal policies/standards.

6) People, Quality & Vendor Management

Manage, coach, and upskill the audit team; curate an annual training plan (CISA/CISM/CISSP, cloud security, data analytics).
Oversee co-sourced audit partners; set scope, quality criteria, and deliverable timelines.
Perform engagement quality reviews and maintain a robust internal audit Methodology & QAIP (Quality Assurance and Improvement Program).

Personal Attributes and Skills

Risk based, outcome oriented thinker with strong professional skepticism and independence.
Executive presence & communication: able to distill complex tech risks into concise messages for EXCO/Audit Committee.
Collaboration & influence: builds trust with Technology and Product while holding firm on control requirements.
Learning agility: keeps pace with cloud native architectures, platform engineering, AI/ML, and evolving threats.
Structured problem solver with strong root cause and issue prioritisation skills.
Ethical judgement and confidentiality aligned to IIA Code of Ethics.
Resilience under pressure; comfortable challenging senior stakeholders.
Excellent writing (findings, opinions, and board level reporting).
Banks Act and SARB Prudential Authority supervisory expectations (incl. IT/cyber risk, outsourcing, operational resilience).
POPIA, FICA, NCA, Payments Association of SA rules, and relevant PCI DSS obligations.
Corporate governance via King V™ and alignment to the IIA Standards (IPPF).

Education and Experience

Bachelor’s degree in Information Systems, Computer Science, Engineering, Risk/Audit, or related field (required).
Professional certifications (one or more required): CISA (preferred), CIA (advantage), CISM/CRISC/CISSP, ISO 27001 Lead Auditor/Implementer (advantage).
Cloud security certifications (e.g., CCSP, AWS/Azure security specialty) advantageous.
Data & analytics: demonstrable SQL and/or Python skills; data privacy certification (e.g., CIPT) advantageous.
8–10+ years total experience in IT audit, technology risk, cybersecurity, or related assurance
3–5+ years in a managerial/lead role.
Banking/fintech background essential; digital retail bank experience strongly preferred.
Led multiple audits across cloud, cybersecurity, digital channels, payments, core banking, data governance, and third‑party risk.
Experience interfacing with Audit Committees, regulators, and external auditors.