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Technical Supervisor
Job Description
Overall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required to contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.
Duties & Responsibilities:
The job holder is required to manage and maintain all allocated resources
Vehicle cleanliness
Traffic offences
Roadworthiness
Tools
Safekeeping of tools are good and serviced
Stock
Complete stock take
Resolve all missing stock
Cell Phone
Devices are operational
Monitor data usage
Uniform
Maintain uniform
Ensure clean and presentable as per Psira
Perform daily administration and duties to ensure the smooth running of the technical function
Perform office administrative function w.r.t filing of registers, updating of database etc.
Complete on the job coaching
With technicians where required
Attend to all Complaints when required
Offer product support onsite and remotely.
Dealing with technical and client queries
Assist with fitments when required
Complete hardware installations to the highest quality and within the required timelines
Repair, Maintain and Installation of Tracking Systems
Summary: We are seeking a detail-oriented and organized individual to join our team as a Requisitions Clerk. The ideal candidate will be responsible for processing and managing all requisitions for materials and services, ensuring timely delivery and accurate documentation. This role is crucial in supporting the overall efficiency and effectiveness of our operations.
Responsibilities: – Receive and review all requisitions for materials and services – Verify accuracy and completeness of information provided – Collaborate with various departments and vendors to confirm accuracy of specifications and quantities
– Perform reconciliations using independent data to confirm accuracy of vendor invoices – Process requisitions in a timely manner and proactively track progress and approvals to completion
– Process CAPEX request and proactively track progress and approvals to completion – Communicate with vendors to obtain quotes, invoices and place orders – Maintain accurate records and documentation of all requisitions and purchase orders – Resolving any discrepancies or issues related to requisitions with the vendors – Co-ordinate with receiving and accounts payable departments to ensure timely payment and delivery
– Ensure vendor payments are completed timeously and in accordance to the payment terms – Provide support and assistance to other team members as needed
– Analyze cost G/L’s to ensure accurate receipting and assist the team with the month-end process.
– Manage the open Purchase Orders weekly and provide month-end accruals to the Accountant
– Assist with vendor on-boarding
– Assist with ad-hoc queries and tasks when needed
Qualifications: – High school diploma or equivalent – Previous experience in a similar role is preferred – Strong attention to detail and excellent organizational skills – Proficiency in MS Office – Ability to multitask and prioritize workload effectively – Excellent communication and interpersonal skills – Strong problem-solving abilities – Ability to work independently and as part of a team
– Experience with SAP, COUPA or similar procurement software is advantageous
Overall purpose of the job: The overall purpose of this position would be directly relating to the Marketing and Sales strategy for the Commercial Business while servicing the different verticals available in the Commercial market place while supporting the various sales teams within the business.
Duties & Responsibilities:
Sales and growth strategy for each of the verticals (Banking, Retail, Telco, Manufacturing, Mining, Agriculture)
Planning, target setting and results measurement that drives Sensormatic Targets, RMR Targets, New Business Development, Sales efficiencies and productivity
Sales recruitment standards, job descriptions and training programmes for the different sales functions within the commercial business
Report generation weekly on Commercial Sales wins, Pipeline
Product and pricing strategy and execution
Working in close relationship with Group Marketing for marketing collateral that will promote and sell the commercial business solutions across the marketing verticals (lead generation, communications internally and externally, social media)
Build strong relationships with our customers and work on a long-term strategy to position the Commercial Business as a Trusted advisor in the System Integrator space for Electronic Security Solutions
Establish and Build strong relationships in the Security Consultants space to ensure Fidelity is marketed in the build phase with electrical and security consultants responsible in the construction industry.
Establish and build strong relationships within the Security Solutions Distribution channels to assist with leads and specified installers and certifications required.
Establish a well-defined process to manage our Tender strategy with certifications required, well defined DOA process on tender/no tender classifications
Minimum qualifications and experience:
Matric and Code 08 driver’s license.
Senior Management certification (SMDP or similar)
Financial acumen and certification
Advanced skills (MS Office) and certifications.
PSIRA registered Grade B
Wealth of knowledge within the Electronic Security Industry with good track record and well respected within the industry (Product Certification)
Skills and Attributes:
Exceptional Customer focused and continuous improvement
Strong business acumen
Excellent presentation skills
Values driven
10 years’ experience in the management environment – Electronic Security Solutions across industry verticals
Financial Acumen and
Hands-on, strong commercially minded leader
Strong written and verbal communication skills
Drive for results
Excellent negotiation skills
Results driven
Ability to communicate at all levels
Develops and Inspires Others
Accountability
Balances Immediate and Long-Term Priorities
Strong administration skills
Managing Diversity
Maintaining effective teams
Attention to Detail
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Overall purpose of the job: The Scheduling Agent role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service and the installation thereof. They ensure that all sales made are fitted within the prescribed time frame. Your aim is to provide and promote excellent customer service and ensure customers vehicles are fitted timeously. You’ll make sure that service standards are being met. This role works across multiple departments within the company to ensure total customer satisfaction.
Duties & Responsibilities:
Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents
Providing help to customers using Fidelity SecureDrive’s products and services
Communicating courteously with customers by telephone, email, letter and face-to-face
Investigating and solving customers’ fitment and scheduling problems, which may be complex or long-standing, that have been passed on by customer service assistants. This requires collaboration with the technical teams in SA, India and Jamaica.
Producing written information for customers relating to their fitments as well as telephonically
Providing training to customers, either remotely or onsite, as required
Setting up and providing usernames and passwords for customers
Assisting customers through the setup process and training customers on the different features of the system
Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
Managing a large number of incoming calls and emails
Address any issues/disputes from customers or clients as quickly and efficiently as possible
Ensuring all customers are scheduled and fitted within the applicable timeframe and SLAs as set out by Fidelity SecureDrive
Communicate with technicians to follow up with Scheduled jobs to ensure they are attended to accordingly.
Reschedule of jobs where clients were unavailable or client called in to reschedule.
Assist clients with De-Re Installation process and scheduling.
Assist client with scheduling repairs on devices if and where required accordingly.
Minimum qualifications and experience:
Matric / Grade 12
Relevant qualification/degree advantageous
Excellent verbal and written communication skills
Computer Literate (MS Office, Excel, PowerPoint)
Great interpersonal skills
Prior experience in Telematics advantageous
Strong understanding of customer services management process
Good knowledge of end to end supply chain and the impacts of demand on fitment schedule
Attributes:
Patience
Attentiveness
Assertiveness
Clear communication skills
Ability to use positive language
Action orientated
Time Management
Planning and Organizing
Great work ethic and a willingness to do what needs to be done
Attention to detail
Problem Solving
Analytical
Be comfortable with working in a fast paced and pressurised environment
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Complete general ledger reconciliations and attend to open item clearings on SAP;
Complete monthly/weekly journals;
Reconcile and review stock accounts from valuation to GL;
Ensure all clearing accounts are balancing and cleared;
Check subsidiary ledger batches before posting;
Revenue forecasting. Give insights on actual revenue vs forecasted.
Assist with Revenue increase management. Forecasting of increases and contract amendments.
Preparation of Billed vs Monitored report. All devices installed should have recurring revenue associated to it.
Assist with weekly Capitalisation process. Preparation of all upload templates. Stock code and location management.
Work with AP on supplier invoice receipting, processing and payments. Determine where accruals are necessary for month-end reporting purposes.
Reconciliation of the overall PICS B2C revenue and customer accounts. Preparation of SAP import journal.
Preparing customer write-off templates.
Ensure resolution of queries within the agreed departmental/business unit SLAs;
Provide telephonic & written communication (feedback) to suppliers and region as & when the queries are resolved;
Monthly Profit & Loss reporting and analysing monthly variances
Analysing general ledger accounts
Participate in various ad-hoc projects where necessary.
Always strive for continuous improvement of systems and processes.
Behavioural Competencies:
Excellent verbal & written communication skills
Computer literate – Excel essential
Excellent telephone skills
Excellent reconciliation skills with large data sets.
NOTE: The job description is a guideline of key performance areas, but does not limit activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.