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Payroll Adminstrator
Job Description
A Payroll Administrator is responsible for accurate and timeous processing of payroll and accurate record keeping.
DUTIES AND RESPONSIBILITIES:
- Process employee salaries including earnings and deductions on the payroll system
- Reconcile time and attendance, ensuring accurate hours worked are captured and processed
- Verify and accurately process monthly payroll data including deductions
- Process new employees and accurate payment banking details
- Process terminations in accordance with the company’s policies and procedure
- Generate monthly payroll reports for Management and Finance
- Maintain up-to-date employee records and payroll information
- Address employee queries and collaborate with HR to resolve any payroll discrepancies and queries
- Participate and collaborate with Management on process improvements and optimization
REQUIREMENTS:
- A Diploma in Human Resources, Finance, Accounting, Business Administration, or a related field
- Minimum of 2 years’ experience as a Payroll Administrator
- Minimum of 2 years’ experience working on Sage 300 People or Premier
- Proficient in Microsoft Excel
- Minimum of 2 years’ experience payroll processing for +-250 staff
- Experience with Time and Attendance Systems
- Experience with employee self-service portals
- Strong knowledge of payroll and tax regulations and compliance
- Valid driver’s license
Senior Debtor and Creditors Clerk
Job Description
The Senior Debtor and Creditors Clerk is responsible for completing the debtors and creditors function, cash book processing and reconciling accounts.
Responsibilities :
1. Processing of supplier invoices
2. Correct allocations of supplier invoices
3. Prepare supplier payments as per SOP
4. Processing of customer invoices
5. Follow up on customer PODS
6. Run customer statements as per SOP
Requirements :
1. 4 Years experience in a similar role.
2. Accounting / Finance Degree or Diploma
3. Sound understanding of the finance function and a hands-on approach
4. 4 years’ experience on Sage 200 Evolution or similar package
5. Ability to communicate effectively across all levels of the organisation
Third Line IT Technician
Job Description
The Third Line IT Technician plays a critical role in server administration, network monitoring and advanced troubleshooting and is at the heart of keeping our digital ecosystem secure, scalable and at the forefront of transformation.
Key Responsibilities
Server & Cloud Administration
Manage, configure, and maintain Windows Server, Azure AD, and Microsoft 365 services.
Implement and monitor patch management policies across servers and endpoints.
Ensure high availability, uptime, and disaster recovery readiness.
Network & Security Management
Configure and manage firewalls, switches, and network security appliances.
Maintain and enforce group policies and endpoint security controls.
Oversee antivirus, threat detection, and response platforms.
RMM & Monitoring
Manage Remote Monitoring and Management (RMM) tools for proactive detection and resolution.
Produce regular health, performance, and compliance reports for infrastructure and endpoints.
Optimise alerting and escalation processes for faster resolution.
Advanced Troubleshooting & Escalation
Serve as escalation point for 1st and 2nd line teams on complex technical issues.
Lead root-cause analysis and remediation of recurring infrastructure problems.
Documentation & Compliance
Maintain detailed records of system configurations, patch logs, and network diagrams.
Ensure adherence to IT governance, POPIA, PCI-DSS, and internal ICT security standards.
Projects & Continuous Improvement
Support IT infrastructure projects, upgrades, and migrations.
Recommend and implement new technologies to enhance efficiency, security, and scalability.
Collaborate with IT leadership to standardise best practices across stores and head office.
Requirements :
- Degree/diploma in Computer Science, IT, or related field.
- Minimum 4–5 years of experience in 3rd line/server administration.
- Strong knowledge of Microsoft Azure, Active Directory, and M365 ecosystem.
- Proven expertise with firewalls, switches, VPNs, and RMM tools.
- Experience with enterprise patching, GPO management, and endpoint security.
- Familiarity with IT service management (ticketing, SLA adherence, documentation).
- Valid driver’s license and travel to sites on occasion.
Senior Accounts Payable Administrator
Job Description
DUTIES AND RESPONSIBILITIES:
- Complete account payable function including loading of payments
- Review of payment batches
- Train and guide payable clerks
- Review to ensure supplier age analysis is accurate and updated to current
- Review of allocations for transactions per GL coding
- Review credit card and petty cash reconciliations
- Verification of supplier documents including Delivery notes, GRV’s and tax invoices
- Processing supplier invoices
- Prepare supplier payments per credit terms
- Reconciling of supplier accounts
- Resolution of all outstanding items on supplier reconciliation
- Sending proof of payments to suppliers
- Supporting the Accounts payable supervisor for weekly and monthly reporting
REQUIREMENTS:
- Must hold a complete qualification in finance/ accounting or must be studying towards a qualification in finance/ accounting
- 3 years’ proven work experience
- Full MS Office with advanced excel skills
- Sage 200 Evolution, Pastel Partner or any similar accounting package
- Ability to adapt and communicate effectively
- Sound understanding of the accounts payable function and a hands-on approach
- Must have strong attention to detail and a proven track record
ICT Service Delivery Manager
Job Description
The ICT Service Delivery Manager is responsible for the end-to-end ICT service delivery across the business, with specific accountability for 1st and 2nd line support. The role focuses on improving service consistency, responsiveness, and operational discipline across stores, head office, and support teams.
Responsibilities :
Service Delivery Ownership
- Own ICT service delivery for 1st and 2nd line support.
- Act as single point of accountability for service performance.
- Ensure predictable and measurable service outcomes.
SLA and KPI Management
- Define, track, and enforce SLAs.
- Monitor response times, resolution times, backlog health, and repeat incidents.
- Drive corrective action where service levels are missed.
Incident and escalation management
- Own major incident management.
- Ensure root cause analysis and preventative actions.
- Reduce repeat incidents through structured problem management.
Process, governance and continuous improvement
- Implement and enforce SOPs.
- Align practices to ITIL.
- Drive continuous service improvement.
Team leadership and capability
- Lead and develop 1st and 2nd line teams.
- Set accountability and escalation standards.
- Build a performance-driven service culture.
Vendor management
- Manage vendor service delivery and SLAs.
- Conduct vendor performance reviews.
- Escalate and resolve service failures.
Reporting and executive visibility
- Produce weekly and monthly service reports.
- Translate technical metrics into business insights.
Retail and store operations alignment
- Support trading continuity and revenue protection.
- Work closely with Operations, Finance, and Franchise teams.
Requirements :
- 6+ years ICT operations experience.
- 3+ years managing support teams.
- ITIL Foundation required.
- Retail or multi-site experience preferred.
Brand Manager
Job Description
We’re looking for a commercially minded Brand Manager to lead and grow our Bird & Co & Wackys brands. This role is ideal for someone who thrives on building strong brand strategies, translating insight into impactful campaigns, and driving measurable business results in a fast-paced, multi-brand environment.
Duties and Responsibilities:
Brand strategy and positioning
- Own and evolve the brand positioning, tone of voice, and visual identity for Wackys and Bird & Co
- Translate business objectives into clear brand and campaign strategies
- Ensure brand strategies align with commercial goals and customer insights
Campaign and marketing execution
- Lead end-to-end campaign development from briefing to launch and post-campaign review
- Develop clear creative and media briefs for internal teams
- Manage campaign calendars and ensure on-time, on-budget delivery
Commercial performance and reporting
- Track and evaluate campaign performance against agreed KPIs such as sales, traffic, frequency, and ROI
- Use insights and data to optimise future campaigns and brand activity
- Partner with internal stakeholders to ensure marketing activity delivers measurable value
Stakeholder management
- Act as the brand custodian across internal stakeholders including operations, digital, and leadership
- Manage creative, media, PR, and production
- Build strong collaborative relationships to ensure consistent execution across all touchpoints
Brand consistency and governance
- Ensure brand consistency across all channels including in-store, digital, social, and paid media
- Review and sign off brand assets, campaigns, and communications
- Protect brand integrity while enabling agility and innovation
Innovation and growth
- Support product and menu innovation team from concept to launch
- Identify opportunities for brand growth, partnerships, and customer engagement
- Stay close to consumer trends, competitor activity, and market shifts
Requirements:
- Education: Degree / Diploma in Marketing or Communications
- Experience: 3-5 years of experience in Brand or Marketing Management
- 3–5 year’s experience in a Brand Manager or similar role, preferably in QSR, FMCG, or retail
- Proven experience leading integrated marketing campaigns
- Strong strategic thinking with a commercial, results-driven mindset
- Excellent written and verbal communication skills
- Strong project management and prioritisation ability
- Experience working with internal agencies and cross-functional teams
- Must have proven experience working on successful brands
- Must have own vehicle
- Solid understanding of brand performance metrics and marketing ROI
Personal Attributes:
- Highly organised and detail-oriented
- Proactive, solutions-driven, and resilient in a fast-paced environment
- Confident decision-maker with strong ownership mindset
- Collaborative and able to influence without authority
Operations Manager – Free State
Job Description
ROLE PURPOSE
The Operations Manager is responsible for implementing and maintaining the Operations Management System across all allocated stores. The role focuses on driving sustainable profitability, operational excellence, brand compliance, and people development, while ensuring all Standard Operating Procedures (SOPs), food safety standards, and service benchmarks are consistently achieved.
KEY RESPONSIBILITIES
- Operational Performance & Profitability
- Manage and support all operational issues across allocated stores.
- Drive turnover growth, customer count growth, gross profit, and profitability performance in line with benchmarks.
- Ensure effective cost control, including food cost, labour, and operational expenses.
- Monitor and improve service efficiency including all performance-based metrics.
- SOP, Quality & Compliance
- Ensure Food Quality always remains the primary focus.
- Ensure strict adherence to all SOPs, policies, and operational standards.
- Maintain brand audit, food safety audit, and mystery shopper scores above required minimum benchmarks.
- Ensure food safety compliance, hygiene standards, equipment servicing, and corrective actions are consistently implemented.
- Monitor and action audit outcomes, compliance risks, and operational gaps.
- People Management & Leadership
- Plan, organise, lead, and control store management and teams to meet or exceed performance targets.
- Coach, mentor, and develop Store Managers and teams to improve performance and capability.
- Drive engagement, reduce voluntary staff and management turnover, and build high-performing teams.
- Ensure training, onboarding, and performance management processes are executed effectively.
- Customer Experience & Brand Standards
- Ensure high levels of customer satisfaction across all channels.
- Monitor customer complaints, ensure timely resolution, and implement corrective actions.
- Drive positive digital ratings, QR survey participation, and Net Promoter Score performance as well as all Customer experience metrics.
- Uphold and reinforce Pedros’ leadership principles, values, High performance and customer obsession culture.
- Reporting, Administration & Communication
- Prepare, analyse and review weekly and monthly operational reports.
- Ensure accurate reporting on KPIs, audits, financial performance, and action plans.
- Maintain effective communication with stores, management, and support teams.
- Support execution of marketing plans, promotions, and operational initiatives.
KEY PERFORMANCE INDICATORS (KPIs)
The Operations Manager will be measured against, but not limited to:
- Like-on-like turnover and customer growth
- EBITDA and gross profit % targets
- Brand audit, food safety audit, and mystery shopper scores
- Service speed (SOS, drive-thru, delivery metrics)
- Customer complaints ratio and digital ratings
- Staff and management turnover rates
- Delivery aggregator uptime and performance
QUALIFICATIONS & EXPERIENCE
- Qualification in Operations, Marketing, Business Development, or Business Administration
- Franchise and/or Corporate Store experience
- GAAP / Micros system experience
- Minimum 2 years’ experience as a multi store operator or similar role
- Proven experience managing multi-site operations in a high-volume environment
TECHNICAL & BEHAVIOURAL COMPETENCIES
Technical Skills
- Strong operational and financial acumen
- Ability to manage quality control and SOP compliance
- Proven ability to achieve sales, GP%, and profitability targets
- Advanced MS Office skills
- Strong reporting and analytical capability
Behavioural Skills
- Excellent communication and interpersonal skills
- Strong leadership and people management ability
- High Emotional understanding (EQ)
- Ability to work under pressure and manage multiple priorities
- High attention to detail
- Ability to work autonomously and collaboratively
- Strong problem-solving and decision-making skills
ADDITIONAL REQUIREMENTS
- Valid driver’s licence
- Own vehicle (preferred)
- Willingness to travel regularly within the region
- Availability to support operational requirements outside standard hours when required
We wish you all the best with your applications
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