To apply, click on the link at the end of the posts and all the best with your applications
Closing Date
2026/03/03
Reference Number
SHO260224-3
Job Title Call Centre Supervisor
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town or City Randburg, Gauteng
Purpose of the Job
The purpose of Call Centre Supervisor role is to coordinate and support daily activities within the Call Centre by guiding agents, monitoring operational performance, resolving escalated queries, and ensuring consistent delivery of service standards. The role provides task leadership to the team, ensuring schedules, processes, and service expectations are followed.
Job Advert Details
Job Category Customer Service
Job Objectives
Operational Coordination & Service Delivery:
Monitor service levels and highlight deviations, ensuring the team adheres to operational expectations.
Coordinate the completion of daily tasks to meet call centre requirements, deadlines, and quality standards.
Support the team by addressing real-time issues and guiding them to follow correct processes.
Team Guidance, Support & Development:
Provide daily task direction and coaching to agents, reinforcing quality and performance expectations.
Guide staff through performance documentation requirements and assist with implementing performance-related actions.
Support implementation of training and knowledge refreshers to maintain up-to-date product knowledge.
Scheduling, Attendance & Task Allocation:
Coordinate shift schedules and ensure appropriate coverage for operational periods.
Oversee agent timesheets and monitor adherence to scheduled hours.
Allocate tasks or queues to agents based on workload, availability, and service requirements.
Customer & Client Query Handling:
Address escalated client or customer queries and coordinate resolutions with relevant stakeholders.
Provide feedback to management and agents on recurring issues or customer insights.
Reporting & Administrative Support:
Prepare, update, and distribute operational reports as required.
Maintain accurate administrative records relating to attendance, performance, coaching, and operational tasks.
Capture or update agent codes and systems-related records.
Quality & Standards Compliance:
Reinforce departmental standards and ensure the team follows policies, procedures, and customer service guidelines.
Monitor quality of calls and guide agents to improve service delivery.
Discipline & Conduct Support:
Monitor staff conduct and identify issues requiring intervention.
Assist management with disciplinary processes by providing supporting information and reporting on adherence.
Qualifications
National Diploma or equivalent in Business, Contact Centre Management, or a related field (essential).
Experience
Essential:
4 years’ experience in call centre supervisory, senior agent or similar role.
Experience coordinating service levels, scheduling, coaching, and reporting.
Knowledge and Skills
Knowledge of Microsoft (essential).
Closing Date
2026/02/27
Reference Number
SHO260121-5
Job Title Operational Data Analyst
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell, Cape Town
Purpose of the Job
The purpose of the Data Analyst role is to utilize organizational data assets to uncover actionable insights and trends, facilitating informed decision-making within the business. Operating within cross-functional teams, Data Analysts undertake a range of intricate data analytics projects, including modelling and scenario framing, aimed at addressing analytical challenges. By employing experimental design approaches and validating findings, they present comprehensive reports and metrics in easily understandable terms, fostering a data-driven culture across the organization.
Job Advert Details
Job Category Retail
Job Objectives
•Collaborate with stakeholders to comprehend and delineate analysis requirements, hypotheses, and questions, proposing data-driven solutions tailored to business needs.
•Partner with business, technology, and development teams to determine optimal data sources and analytical techniques for extracting pertinent business insights.
•Translate complex business requirements into actionable insights through the transformation of data into visual formats and reports.
•Design, code, test, and document applications in alignment with established business specifications, participating in post-implementation reviews for continuous improvement.
•Develop and disseminate insightful dashboards, reports, and analytical findings, offering recommendations to enhance operational efficiency and effectiveness.
•Address intricate data queries from stakeholders, resolving issues and facilitating integration of findings to unlock valuable insights.
•Conduct thorough validation of datasets and reports, proactively addressing data integrity issues and discrepancies.
•Maintain comprehensive documentation, user guides, and training materials, ensuring consistency in language and definitions.
•Assist in collecting, cleaning, and organizing data from diverse sources, ensuring data integrity and accessibility.
•Support data repository maintenance and database management to uphold data quality standards.
•Perform basic data analysis tasks using SQL, Python, and Excel to extract insights from datasets.
•Assist in conducting data quality checks and data validation processes to ensure accuracy and reliability.
•Aid senior analysts in generating reports and visualizations to communicate analytical findings to stakeholders.
•Contribute to the development and maintenance of basic data visualizations and dashboards.
•Assist in maintaining documentation related to datasets and analysis processes.
•Contribute to ad-hoc analysis projects and tasks as assigned by senior team members.
•Stay abreast of industry trends and emerging technologies in data analytics.
Qualifications
•Bachelor’s Degree in Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems, or related field (essential).
Experience
Knowledge and Skills
•Proficiency in MS Office 365 with Excel skills (essential).
•Strong analytical and problem-solving skills.
•Ability to work effectively in a team environment.
•Curiosity and eagerness to learn about data analysis methodologies and techniques.
Closing Date
2026/03/09
Reference Number
SHO260223-1
Job Title Trainer: Accredited
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town or City Centurion
Purpose of the Job The purpose of the Trainer (Portfolio) role is to deliver on Training delivery to the specific divisional portfolio being serviced. Using the Training Delivery framework developed in the Group L&D Solutions space, the role ensures the effective training delivery to achieve business objectives. The role establishes business training briefing inputs and works closely with the L&D team to create suitable training inputs in conjunction with People Partners and business. This role achieves success by driving an effective, professional and proficient training experience within their specific business/divisional portfolio for permanent and non-permanent staff members.
The Accredited Trainer portfolio will deliver a wide variety of course content primarily focused on the Accredited learning materials but may from time to time need to present or convey non accredited course material. The accredited training falls in line with the SETA requirements and requires trainers who are accredited in delivering the associated outcomes based course content and unit standards – National Qualifications Framework (NQF) and associated NQF credits that learners can obtain when completing certain unit standard. The SETA requires both registered accredited assessors and moderators. In this portfolio there is a close relationship with the L&D Design and Development team to facilitate the transfer of the instruction design to enable the trainer to deliver according to the required unit standards.
Job Advert Details
Job Category Human Resources
Job Objectives Employee Centric Delivery
Utilise a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum effectiveness of training programs.
Monitor and measure effectiveness of all training.
Partner with the L&D team to develop and deliver high quality training interventions and where required, to ensure that the outcomes and required units standards for accredited training materials is adequately delivered.
Together with the L&D team, Divisional People Partner and Training Delivery Manager, conduct specific training needs assessments to support the design, development and delivery of relevant training.
Ensure the overall quality in all training processes.
Establish, plan and schedule training in consultation with the relevant stakeholders.
Arranging of appropriate training venues, equipment, training materials as applicable etc.
Ensure successful transfer of knowledge and competence through effective training facilitation techniques.
Together with the L&D team Divisional People Partner and Training Delivery Manager, Setting up, administering and conducting training assessment tools, such as CBT’s, final assessments where relevant etc.
Complete all relevant training administration accurately and timeously.
Periodically evaluate ongoing programs to ensure if they reflect any changes and update delivery of the revised content on a regular basis.
Regular reporting and providing feedback to the relevant stakeholders.
People (Self, Team & Organisational)
Participating in, and aligning with the Divisional Training team to deliver training services to the business.
Participating in various Divisional Training team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
Participating in various Divisional Training team activities that foster a wellness culture to ensure that the team mentally, physically and emotionally feels supported.
Participating in the enablement of a culture of open and transparent communication within the Divisional Training team.
Financial, Reporting & BI
Ensuring accuracy in data input and relevant reports as applicable to the Divisional Training team.
Using official data sources to inform administrative outputs.
Assisting with compiling basic reports for input to broader People requirements.
Consolidating basic costs or data as required by the Divisional Training team and other training stakeholders.
Governance & Compliance
Ensuring compliance with relevant labour relations frameworks and legislation.
Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements, POPI Act, Skills Development Act.
Identifying and mitigating of Divisional Training risks.
Future-Fit
Participating in the integration and effective flow of work with other solutions and service areas.
Identifying opportunities for continuous improvement in training delivery services.
Suggesting or sharing ideas related to relevant training technology requirements where required.
Qualifications
Diploma in HR, OD, Training and Development or equivalent Grade 12, National Senior Certificate Experience within the FMCG, retail sector or similar.
Experience 1 Year experience in an Accredited Training Delivery role rendering Training delivery on content and material of an accredited nature with unit standards and NQF credits with exposure to assessment and moderation is essential.
Knowledge and Skills As relevant to perform the role.
Closing Date
2026/02/27
Reference Number
SHO260220-7
Job Title Finance Project Officer
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell, Cape Town
Purpose of the Job
The Project Finance Officer executes and ensures compliance with internal control frameworks related to project budgeting, procurement, and financial management. This involves conducting business case and budget approvals, maintaining accurate financial records, and overseeing financial reporting and audits.
The Project Finance Officer provides essential financial support and guidance to Project Managers, ensuring that project financials are effectively monitored and managed. This role focuses on facilitating timely budget revisions to prevent projects from exceeding approved budget limits, addressing unbilled transactions through the revision request process, and collaborating with Project Managers to research backlog phasing for reasonableness. Ultimately, the Project Finance Officer aims to deliver high-quality support to clients, ensuring that their budgets are effectively managed throughout the project lifecycle.
Job Advert Details
Job Category Retail
Job Objectives
Qualifications
Diploma in Finance, Accounting, Business Administration, Project Management or a related field (essential).
Experience
Knowledge and Skills
We wish you all the best with your applications
To apply, click on the link at the end of the posts and all the…
To apply, click on the link at the end of the posts and all the…
To apply, click on the link at the end of the posts and all the…
CLOSING DATE : 05 May 2026 at 16:00 NOTE : To apply, submit a completed…