Coca Cola – Logistics Vacancies

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Logistics Customer Engagement Specialist

Closing Date
2026/02/27
Reference Number
CCB260214-5
Job Title Logistics Customer Engagement Specialist
Job Category Logistics
Company Coca-Cola Beverages South Africa
Job Type Permanent
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Midrand
Job Description
Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Logistics Customer Engagement Specialist, to join the Midrand team at CCBA. The role will report to the Country Lead Customer Engagement.

CCBA is the 8th largest Coca-Cola?authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40 of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.

Key Purpose

The Logistics Customer Engagement Specialist is responsible for elevating the customer experience through proactive engagement, data-driven insights, and seamless collaboration across the logistics value chain. This role champions the voice of the customer by analyzing feedback, resolving escalations, and driving targeted engagement programs that enhance satisfaction and strengthen loyalty. Working closely with Distribution, Warehouse, Supply Chain, and Sales teams, the specialist ensures operational excellence by reducing service failures, improving delivery performance, and enabling On Time, In Full execution. Ultimately, this role exists to create a frictionless customer journey, boost service quality, and support continuous improvement across Logistics.

Key Duties & Responsibilities
Key Outcome

Customer Feedback & Insight Analysis

Conduct a thorough analysis of customer feedback data (surveys, complaints, social media) to identify recurring issues and areas for service improvement.
Analyze customer engagement metrics (e.g., interaction frequency, response times, feedback campaign participation) to gauge customer satisfaction and engagement levels.
Compile and present detailed reports on customer behavior and preferences, providing actionable insights to the Interaction teams and relevant stakeholders.
Customer Engagement Program Execution

Plan and execute customer engagement programs, including loyalty initiatives, feedback campaigns, and personalized communication strategies.
Develop and implement targeted customer communication plans to enhance engagement and drive sales.
Monitor and evaluate the effectiveness of engagement programs, adjusting as needed to optimize results.
Collaborate with the channel marketing and sales teams to align customer engagement initiatives with overall business objectives.
Customer Issue Resolution & Escalation

Manage customer query escalations, ensuring timely resolution and providing clear feedback on resolutions to customers.
Collaborate with distribution, warehouse, supply chain and sales to resolve complex customer issues.
Maintain detailed records of customer issues and resolutions, ensuring compliance with CCBSA standards.
Compile weekly reports on customer-related issues, highlighting trends and areas for improvement.
Distribution & Logistics Collaboration

Collaborate with Distribution and Warehouse teams to manage customer engagements related to night deliveries, focusing on reducing Full Beverage Returns.
Support all Logistics productivity initiatives, ensuring that On Time In Full Sunday deliveries are met.
Act as a liaison between the customer, and the distribution teams, to help ensure that all customer expectations are met.
Communicate customer delivery issues to the distribution teams in a timely manner.
Skills, Experience & Education
Education

A bachelor’s degree in Marketing, Communications, Business Administration, Public Relations, Supply Chain, or Logistics.

Experience

3-5 years of experience in a customer service, customer engagement, marketing, or sales support role.
Hands-on experience in areas like customer communication, complaint resolution, feedback analysis, and CRM system utilization.
Familiarity with customer engagement tools and platforms (e.g., CRM systems, helpdesk software, social media management tools).
Experience in report generation, and data analysis relating to customer engagement.
Skills

Excellent ability to communicate clearly, concisely, and empathetically with customers across various channels.
Strong ability to understand customer needs, resolve issues effectively, and provide exceptional service.
Ability to analyse customer feedback, engagement metrics, and CRM data to identify trends and insights.
Ability to liaise with customer, logistics, and sales to ensure smooth operations and delivery.
Ability to participate problem solving in logistics problems impacting customer service.
General
The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing.
Interested applicants, who meet the above employee specifications, should please apply. Suitable equity candidates will be given preference in line with our Equity Plan.

Click here to apply

Fleet Internship

Closing Date
2026/03/04
Reference Number
CCB260122-2
Job Title Fleet Internship
Job Category Logistics
Company Coca-Cola Beverages South Africa
Job Type Internship
Location – Country South Africa
Location – Province Country Wide
Location – Town / City Bloemfontein, Midrand, Devland
Job Description
Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Logistics department. We are looking for talented individuals with relevant skills and experience for a Fleet Internship programme with Coca Cola Beverages South Africa.

Key Duties & Responsibilities

•Manage the Fleet Operation

•Managing Compliance to Legislation requirements

•Manage Stakeholders and Contractors

•Manage Safety, Health and Environment

•Perform administrative duties

Skills, Experience & Education

1. Grade 12 with Maths or Maths Literacy -passed at 40%
2. Trade Test in Diesel Mechanic / Fitter
3. Must be a South African Citizen
4. Must be Employment Equity candidate
5. Must have been unemployed at the time of appointment
6. Must be between 18-35 years of age.
7. Two South African Languages passed at 40%
8. Driver’s Licence advantageous
9. National Diploma – Logistics/Supply Chain/Operations Management/ Transportation will be advantagous

General

•Assertiveness

•Business Acumen

•Customer orientation

•Good Communication skills

•Leading Others

•Problem Solving

•Planning

Click here to apply

We wish you all the best with your applications