Shopritex Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

ShopriteX is the digital innovation hub for Africa’s largest retailer, the Shoprite Group of Companies, and already boasts two industry leading innovations, namely Xtra Savings, South Africa’s fastest growing rewards programme and Sixty60, Checkers’ pioneering 60-minute grocery delivery service.

We believe in a customer first culture and by marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and more personalised shopping experiences. With some of the brightest minds in data science, technology, e-commerce and personalisation, ShopriteX is the innovation hub re-imagining retail, removing friction and driving a tech-led future for the Shoprite Group.

Digital Commerce: Product Owner – Fulfillment (Sixty60)

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy, and roadmap.

Role Description

• Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.

• Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
• Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
• Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
• Review integration and architecture specifications and provides input to ensure they address all requirements.
• Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
• Continuously refine and sequence the product backlog:

1. Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
2. Ensure all user stories are written and that each user story has acceptance criteria.

• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:

1. Provide clear solution direction to the agile team (or multiple agile teams)
2. Apply economic decision making.
3. Sequence user stories based on team PI objectives.
4. Balance PI objectives with local team requirements.
5. Ensure team backlog readiness for next iteration.
6. Include the team in backlog refinement.

• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
• Help create a release plan and track progress towards the release of a product.
• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
• Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
• Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
• Actively promote and advocate product features and customer -first product design incl. high levels of customer empathy.
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback.
• Engage at a senior level with respect to customer centric product concepts and best practices.
• Serve as a lead subject matter expert to guide product development.
• Coach and support junior and mid-level product owners in their development.

Qualifications and Experience

• Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
• Certified Product Owner / certified SAFe Product Owner – (essential).
• +6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
• Extensive experience collaborating across multi-disciplinary teams to deliver complex projects –
• (essential).
• In-depth understanding and experience with analytics and big data – (essential).
• Strong commercial experience in digital led business development environments – (essential).
• Extensive Customer user and loyalty experience – (essential).
• Solid Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
• General marketing or retail experience – (essential).
• E-commerce experience – (essential)
• Exposure to the African digital market and customers – (desired).

Specific experience: Fulfilment

• Previous experience in supply chain and logistics technical solution design and implementation
• Previous experience in ecommerce logistics ideal (including operations)
• Previous experience in building complex delivery networks that includes multiple delivery channels and customer propositions
• Preferably industrial engineer or similar qualification
• Comfortable with high level ambiguity
• Retaining the customer/user mindset when designing fulfilment solutions, ensuring that customers continue to be delighted throughout the fulfilment life cycle.

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Lead Data Scientist – Data Eco-Systems

Role Purpose

Shoprite, Africa’s largest retailer, is on a mission to revolutionize the retail landscape through its digital innovation unit, ShopriteX. Our Data Ecosystems Team is leveraging an ecosystem of partners focused on harnessing the power of data to unlock new possibilities for financial inclusion and improved healthcare.

As the Lead Data Scientist within our Data Ecosystems team, you’ll play a pivotal role in this exciting journey. You’ll be a data visionary, leading a talented team to identify and execute strategic data initiatives that unlock valuable insights from our vast data assets, combined with those from our partners.

The purpose of the Lead Data Scientist role is to lead the delivery of complex data solutions and products that delivers business value while driving data as a competitive advantage for Shoprite. The role oversees a portfolio of data science projects, working across a multi-disciplinary, agile team to lead and provide guidance and technical expertise in solving a variety of use cases. The Lead Data Scientist also plays role of coach and mentor to other data scientists, enabling the function to grow the capability while creating a high performing team. The Lead Data Scientist is a conceptual and critical thinker with a depth of expertise to infer meaning from complex data and translate these in a concise and cohesive story that enables innovation and accelerates the application of best practices in a big data environment.

Role Description

• Contribute towards the development of ShopriteX’s data strategy to deliver best-in-class analytics and data science.
• Work with business stakeholders including senior leaders, data and software teams to identify business requirements and model and frame business scenarios that deliver impact on business-wide processes and/or decisions.
• Work closely with data and software teams to shape and enable deployment of fit-for-purpose, robust solutions that will scale across the company’s ecosystem.
• Develop, plan and prioritise data projects and delegate assigned roles and responsibilities for execution, weighing business and technical trade-offs as required.
• Lead the development of analytics-focused products, using machine learning, natural language processing, and mathematical / statistical techniques to develop powerful sciences that delivers business value and impact.
• Work with the data scientist team to define models to be created and implemented together with the approach for implementing them and monitor for accuracy, integrity and robustness.
• Support in defining data quality expectations and provide ongoing tracking and monitoring of performance of data systems and models.
• Perform sophisticated data preparation in order to reduce and shape data.
• Apply comprehensive set of predictive and descriptive modelling techniques to the data appropriate to achieving business objectives which includes decision trees and association rules.
• Identify and manage data development challenges, offer suggestions, and deploy appropriate solutions.
• Communicate and present analytical findings, results and reports to senior stakeholders, using data visualisation techniques to tell compelling stories, while tying progress to enterprise goals.
• Evaluate new and emerging technologies from which to develop prototypes and proof of concepts.
• Act as a domain expert, sharing best practices and knowledge with data scientists, analysts and cross-functional partners.
• Provide support to data scientists on complex problems, integration of findings or presentation of results, requiring high-level expertise.
• Act in a technical leadership capacity, coaching and mentoring data scientists and new team members and supporting their growth and professional development.
• Stay updated on the latest research and developments in Data Science and adjacent fields to ensure the latest technology, techniques and methods are always applied.

Qualifications and experience

• Bachelor’s Degree in Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems or a related field – (essential).
• Post Graduate Degree in the above or related fields – (desired).
• +6 years’ experience in a similar role, consistently leading and solving complex business and technology problems through applying sophisticated data science techniques within a fast-paced environment – (essential).
• Extensive experience applying machine learning, deep learning, data mining, modelling and mathematical and/or statistical concepts and methodology to support strategic business objectives – (essential).
• Expertise in SQL, Python and data science toolkits – (essential). 
• Demonstrated experience in consistently leading and developing others whilst taking ownership for project outcomes – (essential).
• Experience delivering project outcomes using design thinking, lean and agile principles – (essential).
• Strong proficiency in MS Office 365 with advanced Excel skills – (essential).
• Experience in a retail environment – (highly desired).

Key competencies and work ethic

• A data expert with core technical or people leadership skills. Solves highly complex data problems to answer business questions using their expertise in scientific disciplines. Knows how to go deep to the very core of a problem and transform its essence into data that can be leveraged and scaled.
• Critical thinker with strong quantitative skills – Able to collect, organise and assimilate disparate, multiple and complex pieces of data to draw sound conclusions and arrive at optimal solutions. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Strong technical aptitude with a passion and excitement for data, new technologies and solutions and its range of possibilities, applications and value for the business.  
• High level of self-motivation and drive to meet and exceed on goals and expectations and engage and energise others to deliver on expectations. Comfortable taking decisions and dealing with a range of problem-solving challenges independently.
• Leadership skills – Natural leader with the ability to easily establish trust-based relationships. Coaches and mentors others to deliver end-to-end business solutions in a collaborative and professional manner.
• Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning and execution. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while independently actioning and correcting any quality concerns.   
• Strong communicator and presenter – Inspires commitment. Is able to confidently explain and simplify complex technical concepts and their real-world advantages/disadvantages to a diverse business audience. Able to compile visual reports that tells a concise and compelling story.
• Collaborative partner - Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders.
• Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fast-moving environment. Enjoys challenging work and has the proven ability to effectively adapt to and manage change.
• Is curious and adaptable, finds agile and rapid ways of answering business questions and implementing solutions fast. Plays an integral role in building Shoprite’s data science muscle, constantly finding ways to leverage opportunities.

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Lead Data Scientist – Insights & Data Monetisation

Role Purpose

The purpose of the Lead Data Scientist role is to lead the delivery of complex data science and engineering solutions that provide business value, driving data as a competitive advantage for Shoprite. This role oversees a portfolio of data science and engineering projects, working across a multidisciplinary, agile team to lead, guide, and provide technical expertise in solving a variety of use cases. The Lead Data Scientist for this role must possess a strong engineering bias, with a focus on model and software development, systems integration, and the management of end-to-end data science solutions that scale across the enterprise. Additionally, this role includes coaching and mentoring other data scientists, fostering the growth of engineering capabilities within the team to create a high-performing, technically proficient team.

This role offers one the opportunity to operate at the cutting edge of retail data science, and resides within the ShopriteX Data & Insights Monetisation team, focused on harnessing Shoprite’s wealth of customer and transactional data to unlock insights for our supplier community, provide intelligent assortment and ranging across thousands of stores, and competitively price products to ensure our customers get the best deals possible.

Role Description

• Contribute to the Development of ShopriteX’s Data Strategy: Collaborate on the development of a strategy that delivers best-in-class analytics, data science, and engineering solutions.
• Collaborate with Stakeholders: Work with business stakeholders, including senior leaders, data, and software teams, to identify business requirements, model and frame business scenarios, and deliver impactful solutions that optimize business processes and decision-making.
• Enable Deployment of Robust Solutions: Partner closely with data and software engineering teams to design, develop, and deploy fit-for-purpose, scalable solutions that integrate seamlessly into the company’s ecosystem.
• Manage SDLC and Project Prioritization: Lead the software development lifecycle (SDLC) for data science products, prioritizing and delegating roles and responsibilities, and making trade-offs between business and technical considerations.
• Develop Analytics and Engineering-Focused Products: Utilise machine learning, natural language processing, and advanced engineering principles to build and deploy products that deliver measurable business value.
• Oversee Model Implementation and Integrity: Guide the data science team in defining, implementing, and monitoring models, ensuring accuracy, integrity, and robustness.
• Ensure Data Quality and System Performance: Define data quality expectations and continuously monitor and track the performance of data systems, models, and their integration into broader systems.
• Advanced Data Preparation and Engineering: Conduct sophisticated data preparation and engineering to ensure data is reduced, shaped, and optimized for downstream processes.
• Apply Predictive and Descriptive Techniques: Utilize a comprehensive set of predictive and descriptive modeling techniques, ensuring the application is suited to achieving specific business objectives, including decision trees and association rules.
• Resolve Data and Engineering Challenges: Identify and address data and system engineering challenges, proposing and implementing appropriate solutions.
• Communicate and Present Analytical Findings: Present complex analytical findings and engineering results to senior stakeholders using data visualization techniques to tell compelling stories that align with enterprise goals.
• Evaluate Emerging Technologies: Stay current with new and emerging technologies, developing prototypes and proof of concepts that drive innovation.
• Serve as a Technical Leader and Mentor: Serve as a domain expert, sharing engineering and data science best practices with team members and cross-functional partners. Coach and mentor data scientists and engineers to foster professional development and technical expertise.
• Stay Updated on Engineering and Data Science Advances: Keep up with the latest research and developments in data science, software engineering, and adjacent fields to ensure cutting-edge techniques and methods are applied.

Qualifications and Experience

• Bachelor’s Degree in Engineering, Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems, or a related field – (essential).
• Post Graduate Degree in the above or related fields – (desired).
• 6+ years’ experience in a similar role, consistently leading and solving complex business and technology problems through applying sophisticated data science and software engineering techniques within a fast-paced environment – (essential).
• Extensive experience in software development, particularly in managing the SDLC, version control, CI/CD, and modular codebase management – (essential).
• Expertise in SQL, Python, data science toolkits, and engineering practices – (essential).
• Experience working with optimization algorithms and packages such as ORTools and Optuna – (desired).
• Experience delivering project outcomes using design thinking, lean, and agile principles – (essential).
• Experience in a retail environment – (highly desired).

Key Competencies and Work Ethic

• Engineering and Data Science Expertise: A hybrid expert with deep technical leadership skills, capable of solving highly complex data science and engineering problems. Understands how to build scalable systems.
• Critical and Systems Thinking: Strong ability to collect, organize, and assimilate disparate, complex data, and system components to draw sound conclusions and design optimal solutions. Demonstrates an understanding of the interconnectedness of issues within larger systems.
• Technical Aptitude and Passion: A strong passion for engineering and data, with a continuous drive to explore new technologies and their applications to business challenges.
• Leadership and Team Management: Natural leader with a strong track record in establishing trust-based relationships and guiding teams to deliver high-impact solutions. Coaches and mentors others in a collaborative and professional manner.
• Detail-Oriented and Quality-Focused: Meticulous in planning and executing work, with a vigilant focus on accuracy, efficiency, and quality in processes, tasks, and outputs.
• Effective Communicator and Presenter: Confidently explains and simplifies complex technical concepts and their real-world applications to diverse business audiences. Able to compile visual reports that convey a clear and compelling narrative.
• Collaborative Partner: Works effectively across functions and within multidisciplinary teams. Builds sound professional relationships with internal and external stakeholders.
• Adaptability and Curiosity: Thrives in a fast-paced, high-pressure environment. Quickly adapts to change and continuously seeks agile ways to answer business questions and implement solutions.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Rain maker:Paid Media Specialist

Job description

At ShopriteX, we’re re-imagining grocery retail. Everyday we’re working hard to make the everyday effortless for our customers. We do this, by removing friction and driving a tech-led future for the Shoprite Group of companies – Africa’s biggest retailer.

We’re looking for 2 x talented Paid Media Specialists to join us at our digital innovation hub, ShopriteX (based in Brackenfell, Cape Town), working exclusively on Checkers Sixty60 – South Africa’s number one grocery delivery app, that has achieved over 40 awards for innovation, UX design and marketing excellence, in less than 5 years.

As Sixty60’s Paid Media Specialist you’ll have exclusive access to the continent’s largest audience of retail customers, rich shopper data and advanced analytics to create cutting-edge precision digital marketing campaigns.

We’re looking for South Africa’s hottest talent to join our growing team. If you’re excited by this opportunity within the Rainmaker Media team, working exclusively on Checkers Sixty60, and you’re a skilled Paid Media Specialist (where you’ll demonstrate your expertise in programmatic, social and search), then we’d love to meet you!

Powered by Africa’s largest retailer, Rainmaker Media is the Shoprite Group’s internal agency. It provides industry-leading digital marketing services to the Group (including Shoprite, Checkers and Checkers Sixty60), plus the Group’s vast list of supplier brands, armed with massive budgets, and ambitious performance targets.

Role Purpose

The purpose of the Paid Media Specialist is to drive brand awareness, app installs and conversion through innovative digital advertising campaigns.

You will be responsible for the entire campaign lifecycle, from strategy and creative development to implementation, optimisation, and reporting on Checkers Sixty60’s campaigns.

Role Description

• Maximise ad delivery efficiency and effectiveness through the successful execution of Checkers Sixty60’s digital campaign strategy and all related operations.
• Develop and manage Checkers Sixty60’s end-to end delivery of digital campaigns across platforms, from briefing, planning and execution of campaigns, to invoicing, reporting and post campaign analysis.

• Manage and ensure data, technology, and strategy work together to maximise ad delivery efficiency and effectiveness.
• Effectively manage own portfolio of work while collaborating with creative, strategy and technology teams and vendors to implement and create integrated ad campaigns.
• Build strong relationships with internal and external stakeholders to ensure the delivery of digital campaign plans.
• Evaluate the effectiveness of campaign strategies, provide recommendations, and adjust optimise performance and goal conversion.
• Provide analysis and insights for reporting, including post campaign reporting, to stakeholders.
• Ensure invoices are accurate and campaign budgets are executed within required parameters.
• Keep the brand up to date with changes and advances in the digital marketing landscape and advise on new channels, innovations and approaches to adopt.
• Conduct research and utilise insights to optimise and grow future campaigns.
• Monitor local and international digital media properties to ensure adherence to best practice principles and provide technical/media assistance when needed.

Qualifications and experience

• Degree or Diploma in Marketing, Advertising, Media or related – (essential).
• +3 years’ experience in paid media advertising or a digital campaign management role in an ad ops environment – (essential)
• A proven track record of delivering multiple and large campaigns across digital touchpoints and channels, using analytics to inform and scale successful marketing campaigns – (essential).
• Skilled and proficient in the use of paid advertising tools (AdWords, Google Ads, DV360, Meta, TikTok, tracking and verification tools) – (essential).
• Broad knowledge of the media and marketing ecosystem – (essential).
• Demonstrable knowledge and experience of marketing principles and practices including customer journey management and content development experience – (essential).
• Strong commercial acumen and understanding of the media landscape within the broader retail industry – (essential).
• Strong proficiency in MS Office – (essential).
• Experience using marketing automation tools like Braze, Salesforce, Insider etc – (advantageous)

Key competencies and work ethic

• Digital account management: strong ability to keep schedules, prioritise tasks / briefs and ensure campaigns / projects are on time and delivered against business objectives.
• Passion for digital marketing with subject matter expertise in marketing principles and practices.
• Excellent team-working: contributes towards building a positive team morale.
• Excellent communication, presentation and story-telling skills: articulates ideas and concepts in a creative and meaningful way.
• Commercial acumen and business understanding of the broader retail industry.
• Dynamic personality and the ability to think outside the box.
• Proactive with initiative to drive new ideas and content.
• Excellent facilitation skills: organised with strong time, delivery and planning management.
• Interpersonal skills: builds strong relationships and manages conflict and competing priorities well.
• Flexible thinker with the ability to make sound independent decisions.
• Project management skills, with the ability to balance multiple projects and priorities in a large scale, complex environment.
• Ability to work under pressure: to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment.
• Results-oriented and quality focused.
• Self-starter and generator with the skill and discipline to work independently and across multi-functional teams.

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Technical Product Owner

Role Purpose

The Product Owner II is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns products of varying complexities, engaging, and collaborating with product management to execute the product vision, strategy, and roadmap.

Role Description

• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning and keeping program management informed of progress in achieving team PI objectives.

• Continuously refine and sequence the product backlog:

o Provide clear direction to the team

o Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.

o Ensure all user stories are written and that each user story has acceptance criteria.

o Sequence team backlog – Must prioritise work for teams’ main stakeholders with demands for change from other stakeholders.

o Ensure team backlog readiness for next iteration (enough user stories / enablers are ready to be worked on in the next iteration)

o Include the team in enough of the backlog refinement to ensure familiarity ahead of the next iteration

o Ensure the team is familiar with the features being brought into Sprint planning

o Collaborate with BEM / Product Manager / Team in the refinement of the Program Backlog

o Keep BEM / Product Manager informed of progress in achieving team Sprint objectives

• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:

o Provide clear solution direction to the agile team.

o Apply economic decision making.

o Sequence user stories based on team PI objectives.

o Balance PI objectives with local team requirements.

o Ensure team backlog readiness for next iteration.

o Include the team in backlog refinement.

• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.

• Participate in relevant team level events:

o Provide vision for iteration planning and participate in iteration Planning

o Accept completed work in iteration Demo

• Participate in relevant Scrum ceremonies – ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, Sprint Planning, Sprint Review, Sprint Retrospective, daily stand-ups, and system demos.

• Track progress towards the release of a product

• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.

• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.

• Provide input and support into the strategic customer experience improvements that help drive customer acquisition, customer retention and conversion.

• Actively promote and advocate product features and customer-first product design.

• Adhere to and improve customer service levels across businesses and service.

• Provide integrated reporting and feedback.

Qualifications and experience

• Degree in Business, IT, Engineering, Marketing, or a related field – (essential).

• Certified Product Owner / certified SAFe Product Owner – (essential).

• +4 years’ experience in a Product Owner role, working in an agile team with proven success launching new product features and translating business strategy and analysis into successful consumer products – (essential).

• Experience collaborating across multi-disciplinary teams to deliver projects – (essential).

• Strong understanding and experience with analytics and big data – (essential).

• Commercial experience in digital led business development environment – (essential).

• Customer user and loyalty experience – (essential).

• Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).

• General marketing or retail experience – (desired).

• Exposure to the African digital market and customers – (desired).

Key competencies and work ethic

• Independent, motivated self-starter with a focus and determination to persevere in a

challenging, fast paced environment to achieve high-quality results.

• Excellent problem-solver and analytical thinker with the ability to focus on what’s most

important, balance technical constraints, maximise product value and deliver a differentiated product.

• Strong product focus with end-to-end product optimisation – Ability to translate market and customer feedback into product requirements, driving product delivery through an agile release process while collaborating across development and product management. Brings expertise to manage product requirements and deliver product optimisation.

• Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.

• Business acumen – Good understanding of company business models, goals, and strategies and how they impact on commercial viability and profitability.

• Collaborative partner – Lives the company values and contributes positively to team dynamics; builds strong relationships and partnerships while managing stakeholder expectations; knows when / how to include different parties.

• Stakeholder engagement and influencing skills – Works collaboratively with stakeholders to resolve roadblocks to ensure results are delivered. Aligns and motivates teams and stakeholders behind the product vision and strategy. Strong understanding of the modern product management mindset.

• Leadership skills – Challenges when required and ensures the team has full clarity on objectives, priorities, and the reasons why; deals with conflicts or roadblocks independently while contributing to mentoring junior product owners as required.

• Communication skills – Strong communicator – able to deliver clear, professional, and confident presentations in formal and informal settings; produces clear, to the point written communication.

• Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

All the best with your applications.