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Liaison Officer-Senior Citizens
ob Reference Number: SENIORCITEZENS
Department: 227 – OPERATIONS SUPPORT FUNERAL
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
A vacancy exists in AVBOB Mutual Society for a Liaison Officer Senior Citizens
Job Description
Key Performance Areas:
Planning and organising of events at various senior citizen venues
-Identify objectives of the event and determine the requirements that must be met to accomplish the objectives set
-Prepare a schedule of monthly events and meetings with pensioners and management at the different institutions (Retirement villages/homes, nursing homes, hospitals, associations and others organisations).
-Manages relationships with all key-note stakeholders maintaining AVBOB’S high standards
-Ensure that events are rolled out within the approved budget allocations
-Provide consolidated feedback to the management of the institution regarding attendance, services provided, etc.
Marketing of AVBOB
-Present AVBOB’s services and products to senior citizens and other potential customers / clients
-Provide professional advice (according to FAIS requirements) to these potential clients
-Follow-up on leads provided for funerals and other services
-Do mass presentations to stakeholders
Collaboration and networking with peers, colleagues, funeral agents and stakeholders
-Develop and foster strong business relationships with the community, retirement institutions, nursing homes, ambulance services, hospitals, churches, associations, social clubs (Senior Citizens) and stakeholders of other entities assigned
-Continuously create and form new relationships with relevant stakeholders
-Liaise with all parties concerned (Area Manager, Funeral Agent, Snr Liaison Officer, management of the institution concerned, etc.
-Pro-actively solve possible complaints and conflicts and address issues that may occur by investigating issues and provide feedback timeously to stakeholders
-Liaise with the Funeral agent and Senior Liaison Officer to provide information and support business
-Build sound relationships with funeral agent through meetings, provide leads and support their business
-Maintain contact with institutions on a monthly basis to determine current client base at the facilities
-Market AVBOB products by visiting the facilities to increase our market share
Administration of new business, policy service
-Submit monthly event plans to the Area Manager: Funeral Service and the Senior Liaison Officer
-Collect, analyse and utilise data and feedback to identify opportunities to improve relationships between all stakeholders and new business
-Prepare and submit monthly reports on the events executed, clients served, etc.
-Compile incident reports, regarding important issues during events
-Compile handouts – Life file with all the necessary information and documentation to hand out at the events
-Obtain the value of a policy and provide feedback (in-person) to the clients
-Adjust policies as required by the client
-Follow-up on outstanding issues
-Collection of premiums at the institutions
-Reconciliation of expenditure and premiums collected
-Follow-up on the issuing of new policies, etc.
Job Requirements
Minimum Qualifications
-Grade 12
-Relevant marketing qualification
Knowledge and Experience
3 Years’ experience of opening sources
-Knowledge of the funeral and/ or insurance industry or Old age facilities
Funeral Undertaker (Pretoria Preparation Centre)
Job Reference Number: WO-UNDERTAKER-PREP-2025
Department: 900 – PREP CENTRE
Industry: Academic
Job Type: Permanent
Positions Available: 2
Salary: Market Related
Vacancies exists within AVBOB Mutual Society, At the Preparation Centre based in Pretoria West for Undertakers
Job Description
Conduct funerals and cremations
Preparation and care of the remains of the deceased
Responsible for quality and condition of funeral equipment
Execute mortuary operations
Coffining and Embalming
Maintain funeral records
Maintenance of the fleet
Keeping the mortuary in hygienic order
Assist with preparations and repatriation of bodies for out-state-burials
Prepare the deceased for viewing and assist with all collections of deceased
Take care of all equipment
Maintain Image and Client Service
Job Requirements
Grade 12
Valid drivers’ license (Min 3 years from date of first issue)
Valid PDP (Desired)
2 – 3 Years functional experience in the Funeral Industry/Execution of Funerals
Financial Associate (Wynberg Life Office)
Job Reference Number: FA/ WYB
Department: INSM – INSURANCE MARKETING
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Financial Associates at our Wynberg Life Office
Job Description
- Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC credit record
- Clear criminal record
- RE 5 will be an advantage
Job Requirements
- Grade 12
- Marketing experience
- Drivers’ license and have own reliable transport and cell phone (advantage)
Clerk
Job Reference Number: 100TEMP41
Department: 100 – CONTACT CENTRE
Industry: Insurance
Job Type: Temp
Positions Available: 1
Salary: Market Related
The above mentioned position exists within our Call Centre Department.
Job Description
Our Call Centre Department is looking for Customer Orientated and self-reliant individuals to join their Call Centre team.
You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Receive and handle telephone policy enquiries in Call Centre department and action
accordingly. - Address all outstanding requirements on new applications in New Business.
- Providing enquiry numbers on claims to branches.
- Follow-up on outstanding requirements in terms of unpaid claims
- Refer leads to the Direct Marketing Department.
- Provide feedback on outstanding accounts and refunds in debtors.
- Follow-up on non-payments of premiums, defaults payments and incorrect deductions.
- Add a life to a policy (Not for PERSAL or Department of Defence (DOD).
- Add a child to an already existing child benefit (Not for PERSAL or DOD).
- Remove a life (Not for PERSAL or DOD).
- Remove child (as long as it is not the removal of the child benefit completely and not for
PERSAL or DID). - Duplicate a policy (send a copy of the policy to the client).
- Providing the Policy values to a client or their broker (the client can give authorization for a
broker to get access on the phone). - All instances of consent need to be recorded on the system so that the call centre agents can
see earlier consents provided. - Policy info for clients.
- All instances of consent need to be recorded on the system so that the call centre agents can
see earlier consents provided. - The Call centre may only provide policy information to a client when that client has a single
policy with AVBOB. - Paid up RSA (reduced some assured).
- Inflation.
- Reinstatements.
- Cessions.
- The client will still have to send us a hard copy of the cession as this is a legal document.
- Stop Payments.
- Other loans (when you change your payment method).
- These changes may only be done once the following is in place:
- The introduction of security questions that are not a confirmation of the client’s contact details.
- Call Centre agents must be category B FAIS accredited.
- Where the call centre agent is not yet accredited they need to be working under supervision with the appropriate contact in place and under the supervision of an accredited Key Individual.
Job Requirements
- Grade 12
- 140 long term FAIS credits.
- 3 years’ experience in the Life Insurance Industry.
- RE5 (advantageous).
- Experience in a client service policy maintenance environment.
- Ability to work independently, show initiative and to be responsible.
- Analytical and leadership skills.
- Communication and interpersonal skills.
- Client orientated.
Senior Clerk
Job Reference Number: 100SNCL50
Department: 100 – CONTACT CENTRE
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The above mentioned position exists within our Call Centre Department.
Job Description
Our Call Centre Department is looking for Customer Orientated and self-reliant individuals to join their Call Centre team.
You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Receive and handle telephone policy enquiries in Call Centre department and action
accordingly. - Address all outstanding requirements on new applications in New Business.
- Providing enquiry numbers on claims to branches.
- Follow-up on outstanding requirements in terms of unpaid claims
- Refer leads to the Direct Marketing Department.
- Provide feedback on outstanding accounts and refunds in debtors.
- Follow-up on non-payments of premiums, defaults payments and incorrect deductions.
- Add a life to a policy (Not for PERSAL or Department of Defence (DOD).
- Add a child to an already existing child benefit (Not for PERSAL or DOD).
- Remove a life (Not for PERSAL or DOD).
- Remove child (as long as it is not the removal of the child benefit completely and not for
PERSAL or DID). - Duplicate a policy (send a copy of the policy to the client).
- Providing the Policy values to a client or their broker (the client can give authorization for a
broker to get access on the phone). - All instances of consent need to be recorded on the system so that the call centre agents can
see earlier consents provided. - Policy info for clients.
- All instances of consent need to be recorded on the system so that the call centre agents can
see earlier consents provided. - The Call centre may only provide policy information to a client when that client has a single
policy with AVBOB. - Paid up RSA (reduced some assured).
- Inflation.
- Reinstatements.
- Cessions.
- The client will still have to send us a hard copy of the cession as this is a legal document.
- Stop Payments.
- Other loans (when you change your payment method).
- These changes may only be done once the following is in place:
- The introduction of security questions that are not a confirmation of the client’s contact details.
- Call Centre agents must be category B FAIS accredited.
- Where the call centre agent is not yet accredited they need to be working under supervision with the appropriate contact in place and under the supervision of an accredited Key Individual.
Job Requirements
- Grade 12
- 140 long term FAIS credits.
- 3 years’ experience in the Life Insurance Industry.
- RE5 (advantageous).
- Experience in a client service policy maintenance environment.
- Ability to work independently, show initiative and to be responsible.
- Analytical and leadership skills.
- Communication and interpersonal skills.
- Client orientated.
Social Media Designer
Job Reference Number: 141SMD01
Department: 114 – BRANDING AND ADVERTISING
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The following position exists within oyr Brand and Advertising department.
Job Description
We are looking for a dynamic social media designer to be responsible for designing and posting original content on online platforms. The responsibilities of a social media designer include posting content on social media, designing graphic material, and attracting consumers via social media.
You will be tasked with creating visually captivating and complete content tailored for the diverse social media platforms. The role of a Social Media designer merges creative design proficiency with insight into social media trends and strategies, aiming to generate engaging content across social media platforms.
To be successful as a social media designer, you should be highly motivated, creative, and possess solid knowledge of marketing competencies. Ultimately, a top-notch social media designer should be computer literate, highly organized, and able to work with little direction.
You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Together with the Senior Graphic Designer, develop creative concept and visual design that align with the brand identity and messaging goals.
- Collaborate with the Social Media team to brainstorm and execute content ideas that drive engagement and brand awareness.
- Design graphics, images, video’s and other multimedia content for the social media channels for approval by the various department Managers within AVBOB.
- Optimise content for the different Social Media platforms, considering factors as image dimensions, video lengths and the best practises for each platform.
- With the assistance of the Senior Graphic Designer ensure the consistency in visual branding across the social media platforms and keeping these designs within the AVBOB Corporate Identity and visual language.
- Keep up to date with the social media trends, design techniques and platform update to continuously improve content quality and effectiveness.
- Analys performance metrics and user engagement data and implement improvements in the content strategies that are approved by the various departments within AVBOB.
- Work closely with other departments to create visual content for the various AVBOB incentives and campaigns.
- Stay informed about the copywrite laws, usage rights and permissions related to using images, videos and other content in social media posts.
Job Requirements
- Bachelor’s degree or industry relevant qualification would be an advantage.
- A minimum of 2 to 3 years’ experience in social media design and visual graphics.
Assistant Representative – KZN Inland
Job Reference Number: 996AREP014
Department: 508 – FUNERAL AGENT TRAINING OFFICE
Industry: Insurance
Job Type: Contract
Positions Available: 1
Salary: Market Related
The above-mentioned position exists at the KZN & EC Provincial office. The incumbent will be responsible to ensure management and compliance of all funeral branches within the KZN coastal region in order to achieve business objectives.
Job Description
RESPONSIBILITIESINCLUDE:
Arranging of all funerals and cremations
Obtain and complete all legal documentation for funerals and cremations
Maintain all funeral records
Offer counselling and comfort the bereaved families
Handle payments and invoicing
Marketing and sales of Funerals, Tomstones and AVBOB insurance products
Render client service and assist with complaints
Job Requirements
QUALIFICATIONSREQUIREDFORTHEPOSITION:
Grade 12
Driver’s license, own reliable transport and cell phone
Clear credit and criminal record
Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
EXPERIENCEREQUIREDFORTHEPOSITION:
Business and functional experience in the funeral industry will be a advantage
SKILLSREQUIREDFORTHEPOSITION:
Good communication, analytical, planning and organising skills
Time management and administration skills
Computer literate
We wish you all the best with your applications
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