MTN Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Specialist – Retentions and Loyalty Analyst

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Job Description

Mission/ Core purpose of the Job:

Build deep base understanding on subscriber loyalty behaviour, spanning across enterprise postpaid, prepaid and consumer postpaid. Translate findings into commercial opportunities to grow subscriber retention, curb churn and support a loyalty program. 
 

Responsibilities

Context:

Enable the customer base management strategy and campaign roadmap by performing deep base analytics on subscriber churn and retention trends, identifying commercial opportunities which support the overall CVM strategy and P&L. Feedback deal construct requirements, competitor and loyalty program performance to the Manager: Customer Segmentation & Propensity Modelling and Manager: Customer Insight Base Distribution & Lead generation.

Key Performance Areas: 
1.    Strategy
Enable the customer base management strategy and campaign roadmap by performing deep base analytics on subscriber churn and retention trends, identifying commercial opportunities which support the overall CVM strategy and P&L. Feedback deal construct requirements, competitor and loyalty program performance to the Manager: Customer Segmentation & Propensity Modelling and Manager: Customer Insight Base Distribution & Lead generation.

2.    Delivery
o    Support analysis to build and refine a subscriber loyalty program
o    Create and maintain a loyalty tracker, measuring and forecasting churn and retention rates against targets 
o    Perform monthly deep dives on base loyalty to understand emerging subscriber trends
o    Establish governance on postpaid CVM deal creation for retentions and saves
o    Evaluate 100% of postpaid saves and retention campaigns’ effectiveness to find opportunities to refine offerings
o    Automation of loyalty tracker
o    Support CVM target setting on churn and retention
o    Support the integration of call centre feedback on churn and retention initiatives into Flytxt

3.    Capability

o    Automation of loyalty tracker
o    Support the integration of call centre feedback on churn and retention initiatives into Flytxt
o    Ability to extract and report on data

Supervisory / Leadership / Managerial Complexity:  

o    Manage contributions and expectations of external service providers and stakeholders
o    Ensure ongoing liaison with other areas of the business 
o    Review performance management, evaluating, assessing and tracking performance to ensure that objectives and targets are achieved
o    Build and enforce a customer centric approach  
o    Communicate actively to effectively resolve any potential conflicts that may arise
o    Have the self-insight and flexibility to adapt to different situations
o    Live the MTN Brand values –influence employees behaviour
o    Influence other stakeholders in order to achieve the business objectives of the channel

Role Complexity:
Financial (limits/mandates etc.)
o    Project delivered within set budgets

Non-financial (customers/staff etc.)
o    External vendor/partner management
o    Cross-functional stakeholder management – support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology)

Lateral Dimensions:

Creativities (improvement/innovation inherent)  
o    Suggests concrete ways to improve productivity, and improve resource utilisation
o    Strive to automate processes and procedures wherever possible
o    Apply market research in an optimal way to continually improve processes and procedures
o    Communicate results and recommendations to the relevant areas of the business to build a competitive advantage
o    Recommend creative and innovative solutions to enhance MTN  performance
o    Establish sound relationships with service providers and vendors and business segments
o    Encourage continuous service improvement
o    Implement cost-saving activities

Vulnerabilities (control span) 
o    Business expectations vs. the delivery reality
o    Data integrity
o    Poor customer service will impact negatively on revenue
o    Speed to market
o    Limited resources
o    Evolution of technology
o    Legislative changes
o    Reliance on the stability and availability of systems
o    Non-achievement of turnaround times
o    Inappropriate processes resulting in delayed service to clients
 
Collaboration:  
Responsibility towards:  

Non-financial (customers/staff etc.)
o    External vendor/partner management
o    Cross-functional stakeholder management – support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology)
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment:
o    Dissemination of information
o    Monitoring of compliance, performance and efficiency
o    System, process and procedure fine-tuning and development to achieve business objectives
o    Decision-making that is effective and responsible for profit and customer and business sustainability and growth
o    Make decisions to drive immediate response times
o    Use information to drive in-built excellence
Authorities:
o    As per delegation of authority
 

Qualifications

Minimum Requirements -.

Education:
o    Diploma, university degree or equivalent qualification in mathematics, engineering, statistics, economics, econometrics or any other commercial or science degree
o    Average of 55%

Global Experience Standards (10)
o    Min 2 years of relevant work experience 
o    Fluent in English
o    Demonstrated ability in base analytics within a large organisation
o    Experience in subscriber churn analysis
o    Commercially astute
o    Prior experience in loyalty program analysis (preferred)
o    Prior experience of mobile industry (preferred)
o    Demonstrated ability to influence management level staff in group and 1:1 situations
o    Demonstrated ability to create structure within an unstructured environment
o    Disciplined detail-oriented style, combined with ability to simultaneously work at a strategic level

Competencies
Head – Big Picture Focus (20)
o    Strategy Implementers – Ensures execution of strategies through creating and implementing tactical plans for others to follow
o    Decisive Problem Solver –  Has the mental agility to identify business challenges and explore effective solutions through effective influencing
o    Best Practice Value Creator – Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
Heart – Emotionally Intelligent (30)
o    Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
o    Relationship Builder  –  Builds relationships across the business in order to influence decision-makers and build team credibility
 

Hands – Results Focused (40)
o    Results Achiever –  Produces sustainable commercial results through ethical practices
o    Operationally Astute – Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns    
 
General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
o    Flexible working hours
o    Flexibility to travel (local / international)
o    Attending functions after hours
o    Pressure to meet tight deadlines
o    Working in a dynamic and open plan environment

KPA Quality Standards
1.    Delivery, implementation and enhancement of a loyalty tracker
2.    Delivery, implementation and enhancement of a CVM specific deal creation program
3.    Churn and retention forecast

Manager – Finance

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Job Description

The Finance Manager is responsible for overseeing and managing all aspects of procurement, accounts payable, bank and cash management, month-end closing processes, internal and external audits, and intercompany transactions. This role requires a strong understanding of accounting principles, financial reporting, and operational efficiency.

Context: 

Very dynamic and fast changing environment

• Within the legal, regulatory and commercial environment of South Africa
• Constant evolution within the ISP industry and Financial Processes
• Liaison with other business and functional units in order to facilitate the co-ordination of their financial requirements
• A strong need to comply and align with new financial standards, accounting principles and best practices
• A strong need to keep abreast of industry changes to develop accurate financial plans
• Dynamic changes and emergence of new technologies

Responsibilities

Key Performance Areas: 

Financial Control:

• Review adequacy and operation of internal financial controls; Ensure that a robust controls environment is maintained across all finance activities including Accounts Payable, Accounts Receivable, Procurement, Cash and Bank and General Ledger.
• Maintain written PPPs for all Finance department processes and ensure that all Finance department procedures are documented and that the documents are updated regularly to reflect changes.

Procurement:

• Oversee the entire procurement process, from vendor selection and contract negotiation to purchase order issuance and goods receipt.
• Implement and maintain procurement policies and procedures to ensure compliance with company standards and industry best practices.
• Develop and maintain strong relationships with key vendors.
• Analyze procurement data to identify cost-saving opportunities and improve efficiency.

 Accounts Payable: 

• Supervise the processing of all vendor invoices and employee expense claims.
• Ensure timely and accurate payment processing to vendors.
• Manage the accounts payable aging report and proactively address any potential payment delays.

 Bank and Cash Management: 

• Manage all bank accounts, including reconciliations and cash flow forecasting.
• Oversee daily cash operations, including receipts and disbursements.
• Monitor bank balances and ensure sufficient funds are available to meet operational needs.
• Implement and maintain internal controls to safeguard company assets.
• Oversee cash flow management and optimize liquidity.

Month-End Close: 

• Manage and oversee the month-end closing process, including journal entries, reconciliations, and financial statement preparation.
• Ensure the month end closure process is met under the Group’s tight deadlines. 
• Ensure timely and accurate financial reporting to management.
• Responsibility for timely delivery of management accounts to MTN Group standard with full understanding and explanation of drivers and corrective actions required and who needs to take them.
• Oversee journal entries to ensure all business transactions are recorded 
• Oversee and review all balance sheet accounts to ensure efficient and accurate information is available for reporting and is in accordance with legal and company accounting guidelines. 
• Ensure all account reconciliations and supporting sub-ledgers align

Internal and External Audit: 

• Liaise with internal and external auditors to manage the year-end audit process
• Collaborate with Internal Audit to address risks and implement controls.
• Assist with the resolution of audit findings.

Intercompany Transactions: 

• Manage all intercompany transactions, ensuring accuracy and compliance with MTN Group standards.
• Reconcile intercompany balances and resolve any discrepancies.

Month end Reporting: 

• Preparation of month end consolidated management accounts and annual/ interim consolidated statutory accounts
• Responsible for timely delivery of all statutory and legal compliance i.e. monthly VAT returns and statutory tax returns.  Reconciliation of management accounts to statutory accounts. 

Other Duties: 

• Assist with special projects and ad-hoc requests as needed.
• Stay abreast of changes in accounting standards and industry best practices.
• Ensure compliance with IFRS and monitoring of new accounting policy developments
• Provide guidance on complex IFRS transactions across the organization.
• Create and distribute board packs for stakeholders.
• Manage relationships with shareholders, banks, and suppliers.

People Leadership and Organisational Capability Building

• Act as an ambassador and role model for Finance by living the brand values and vital behaviors.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

Information Management

• Maintains computerized collection and tracking of relevant data. 
• Maintain the definitions of all financial and non-financial data
• Collaborating with IT on the definition of data sourcing and system integration patterns to support downstream data consumers
• Assist in incorporating other systems such as Hyperion, Oracle, EDW, review that the data is accurate and correct.

Customer Satisfaction

• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures / reports.
• Put contingency plans in place to prevent delays 
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Manage the successful distribution and communication to the relevant stakeholders.

Qualifications

Education:

• BCom Hons – Account / Financial Management/ the equivalent thereof
• CA (SA) 

Experience:

• Minimum of 5-7 years of experience in a finance role with a strong emphasis on accounts payable, procurement, and cash management.
• Experience working in a medium to large organization 
• Experience with ERP systems (e.g., Sage Evolution) is preferred 
• Excellent communication and interpersonal skills. 
• Detail-oriented with strong organizational and time-management skills. 
• Proficiency in Microsoft Excel and other relevant software.
• IFRS, IAS, Sage Evolution and Hyperion
• Experience in managing regulatory requirements

Manager – Financial Planning Analysis and Reporting

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Job Description

Mission/ Core purpose of the Job: 

The Financial Analysis and Reporting Manager is responsible for overseeing the financial reporting and analysis functions within Supersonic. This role requires a strong understanding financial modelling and data analysis. The incumbent will play a crucial role in providing key insights to management for strategic decision-making.

Context:

• Within the legal, regulatory and commercial environment of South Africa
• Constant evolution of Financial Processes within the ISP industry
• Liaison with other business and functional units in order to facilitate the co-ordination of their financial requirements
• A strong need to comply and align with new financial standards, accounting principles and best practices
• A strong need to keep abreast of industry changes to develop accurate financial plans
• Dynamic changes and emergence of new technologies
• A unique South African environment – trends, competitors (to benchmark performance), with products and services that are launched locally

Responsibilities

Key Performance Areas: 

Financial Modeling: 

• Build and maintain complex financial models to support strategic decision-making, including: 
• Sales model and evaluating the impact of different economic and business scenarios on revenue performance.
• Pricing and profitability analysis: Analyze the impact of pricing changes and product mix on profitability.
• Understand the profitability and growth drivers for the business and ensure that the key insights are well understood

Budgeting 

• Prepare and oversee the company scenario planning and long-term strategy planning in the form of the annual budgeting process
• Collaborate with department heads to gather budget inputs and ensure accurate and timely completion of the budgeting process.

Forecasting: 

• Develop and maintain monthly, quarterly financial forecasts in line with MTN Group guidelines 
• Monitor key performance indicators (KPIs) and track progress against forecast targets.
• Regularly update and refine forecasts based on actual results and changing market conditions.

Financial Performance and Analysis: 

• Work very closely with the Finance Manager and provide insightful analysis on variances to be used at the monthly review by preparing, analysing and reporting on the monthly operational spend, budget income, expenses and cash flow
• Conduct in-depth financial analysis, including variance analysis, trend analysis, and key driver analysis.
• The regular updating of the financial model to prepare insightful reports and presentations summarizing key financial performance metrics.
• Identify and analyze trends, risks, and opportunities impacting the company’s financial performance.
• Track the performance of products/channels by developing financial models
•  Develop business cases and other models/frameworks in order to provide support and contribute to business case analysis
• Conduct post implementation analysis for products/channels to identify patterns and learning points
• Provide input into the development of performance measures and KPIs at various levels of the business (operations, products/channels, markets, margins, profitability etc.)
• Oversee the reporting for all channel on an ongoing basis and providing reporting insights
•  Monitor performance deep dive root cause assessments and constructively challenge outcomes as a means to improve performance
• Review and submit reports for the Head of Finance addressing periodic activity, budget compliance, feedback and key departmental results to facilitate decision making
• Prepare month end reports on operational performance and detailed reports for submission to MTN Group by deadline submission date. 
• Contribute towards product pricing, tariffs and product/channel policy decisions
• Understand the pricing points and purchasing patterns in the different products/channels within the portfolio and across products/channels and conduct profitability analysis
• Report and analyse on actual product / channel performance

Cost allocation and cost management 

• Ensure all costs are allocated according to the approved budget
•  Provide early warnings to management as soon as material deviations are detected, identify for the attention of the business and relevant interventions

Board Reporting: 

• Collate and compile financial and operational information from different business units for board meetings.
• Prepare comprehensive financial reports and presentations for the Board of Directors, including actuals vs. budget, actuals vs. forecast, and key financial performance indicators.

Other Duties: 

• Assist with special projects and ad-hoc requests as needed.
• Stay abreast of changes in accounting standards and industry best practices.
• Ensure compliance with IFRS and monitoring of new accounting policy developments
• Provide guidance on complex IFRS transactions across the organization.
• Create and distribute board packs for stakeholders.

People

• Mentor team members to ensure skills transfer and contribute to a positive team culture
• Manage and lead Finance Operations team
• Ensure self and team stay abreast of technical skills and industry developments

Information Management

• Maintains computerized collection and tracking of relevant data. 
• Maintain the definitions of all financial and non-financial data
• Collaborating with IT on the definition of data sourcing and system integration patterns to support downstream data consumers
• Assist in incorporating other systems such as Hyperion, Oracle, EDW, review that the data is accurate and correct.

Customer Satisfaction

• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures / reports.
• Put contingency plans in place to prevent delays 
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Manage the successful distribution and communication to the relevant stakeholders.

Qualifications

Education:

• BCom Hons – Account/ Financial Management or the equivalent 
• CA (SA)

Experience 

• Minimum of 5-7 years of experience in a finance role with a strong experience in data modelling.
• Experience working in a medium to large organization 
• Experience with ERP systems (e.g., Sage Evolution) is highly desirable. 
• Advanced proficiency in Excel and data modelling 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Business Performance analysis experience advantageous
• Detail-oriented with strong organizational and time-management skills. 
• IFRS, IAS, Sage Evolution and Hyperion
• Experience in managing regulatory requirements

Architect – Solutions

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Job Description

Primary Job Purpose
Provide leadership to projects and create technical solution architecture and align to IT and telecommunications best practises and frameworks. The technical solution architecture is multi-disciplinary, covering application, data, infrastructure, operating system, database, middleware integration, network, security and business architecture aspects. To ensure  deployment of IT systems that are fit for purpose; support business needs; are future proof; are cost efficient; flexible and sustainable.

Responsibilities

Context
    The incumbent aligns the vision of MTN with the strategic objectives of IS in order to be part of a team with technical expertise and common goals
    Implementing best practices to achieve technical excellence taking cognisance of the impact these changes will have on the total organisation
    Analyses business change drivers to determine business, information, solution and information technology requirements
    Ensuring alignment to architecture frameworks, ensuring documents and artefacts are up to date, complete and correct to ensure efficient operation of the Solution Architecture team

 
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Key Tasks

Tactical Strategic  Input 
    Provide feedback and input  to MTN Architecture teams on strategies, frameworks, principles, standards and policies across all Enterprise Architecture domains (business, application, data, integration, security, infrastructure, etc), in order to improve the quality and completeness of the Enterprise Architecture practice
    Understand how business and IT requirements can be met using the correct blend of existing and new IT technologies, as well as the correct blend of out-of-the-box commercially available software and bespoke systems development per project.
    Provide input to infrastructure and application development areas on application roadmaps to fit in with business and IS strategies, Enterprise Architecture and industry trends.
    Provide input to technological roadmaps  from an architectural perspective

    Solution Design 
    Perform all the analysis, design, modelling and documentation tasks necessary to create solution architectures for complex (multi-application) business and technical projects. Lead projects (from a design perspective) through the systems development life cycle, including the successful adherence to all relevant MTN IS governance.
    Ensure alignment of solution architectures to MTN Enterprise Architecture strategies, frameworks, principles, standards and policies across all Enterprise Architecture domains (business, application, data, integration, security, infrastructure, etc). 
    Focus solution designs on simplifying the IT architecture, reducing costs, improving effectiveness and efficiencies of the IT environment.
    Ensure that technical designs for systems & applications are integrated end-to-end; are consistently applying MTN Enterprise Architecture standards; are technically sound and sustainable; are aligned to IT best practises; are suitable within the MTN context.
    Design IT solutions that meets business and IT requirements, and includes functionality, processes, data, products to be used, application interfaces internal and external to MTN

Efficiency and Documentation  
    Update the Enterprise Repository and other architecture artefacts.
    Assist with administrative requirements and compliance to policies, guidelines, processes and other governance.
    Liaise with other departments to ensure efficient processes, quality and integrity of information and the flow thereof.
    Ensure reasonable and practical adherence to all industry standards and best practices MTN IS subscribes to (like TM Forum Frameworx, TOGAF, etc).
    Maintain appropriate end-to-end enterprise solution architecture models by appropriately aggregating project and initiative solution architectures into an enterprise architecture repository.
    Ensures the strategic alignment of IT architecture with agreed business outcomes within the portfolio, relevant IT Architecture Enterprise principles, key approved decisions and enterprise wide programmes

Relationship Management 
    Maintain close contact with business operations, strategies, information requirements, and priorities in order to align with IS architecture.
    Build and group relationships with MTN architecture, applications and operations teams to keep up with strategic direction, future direction and technology plans.
    Consult with IS advisory bodies (Gartner, Tele Management Forum, etc) and vendors, as well as media scanning.
    Ensure that project architectural risks are properly identified, assessed and handled/mitigated, and highlight/resolve inter-project technical dependencies.
    Continuously review, improve and integrate processes and systems, in order to overcome fragmentation.

Mentoring and Coaching
    Provide consultancy to process analysts, business analysts and other business stakeholders at a project level on application, data, security, infrastructure, testing and operational designs through interactions with other MTN architects, applications and operations subject matter experts.
    Mentor and coach juniors and graduates  

Supervisory / Leadership / Managerial Tasks
    Technical leadership of project teams (not project management)

Role Dependencies
    MTN business units (All, including Marketing, Sales, Service, Finance, IS, Network Group, etc)
    MTN IS Architecture teams (Enterprise, Infrastructure, Security)
    MTN IS Applications teams (Billing, CRM, ERP and others)
    MTN IS Operations
    MTN Business Architecture
    MTN business strategy including MTN Group strategy

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as
well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement / innovation inherent)  
    Technical design process improvements
    Implement and enhance IT continuity discipline
    Investigate and research best practices in IS technology architecture and related disciplines with a view to leveraging for MTN
    Opportunities for consolidation of software use, application and servers, functional boundary control to ensure applications are fit for purpose
    Input and leadership in analytical thinking for MTN
Vulnerabilities (control span)
    Dynamic business and industry trends – business direction
    Dynamic and rapid industry changes
    Increasing complexity & business pressures
    Obsolete technologies
    Multi source application vendors

Collaboration:  Refers to formal and informal relationships
Responsibility towards: 
    Matrix reports: Dotted line reporting to the Project Managers
    Key customers: All departments within MTN SA plus MTN Group
    Key suppliers:  All major software and hardware vendors and IT research companies including various application development and maintenance partners
    Relations: All departments in MTN SA and MTN Group, notably Enterprise Architects and Managers, Application development managers, IT Security, IT Operations, Project Managers, Business Analysts
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
Independent thought and Judgment:
    Leadership in tactical technical roadmaps for projects
    Make tactical decisions to resolve mission critical problems and issues
    Provide input into strategic forums with longer term holistic view
Authorities:  
    Recommendations on application strategies, technologies and development frameworks
    Implementation of defined enterprise strategic vision and mission of information technology artefacts

Qualifications

Minimum Requirements
Education:
BSc or BCom in IT (Preferable)  or Diploma in IT 
     Fluent in English and language of country preferable

Experience:
    Minimum of 3 years multi-disciplinary IT experience with a strong focus on system analysis, design and development, architecture disciplines (notably application architecture, service oriented architecture and middleware), application management, database management, and operations.
    Experience working in a medium  organization 
    Experience in supervising others
 

Training:
    Communication (written and verbal)
    Negotiation skills
    IT specific – application development qualifications in various domains, including commercial off the shelf applications in areas like ERP, CRM, Billing; middleware
Competencies

Head – Big Picture Focus (10)

•    Analytical Thinker –   Manages the alignment and execution of tactical activities 
•    Problem Solver  –  Assists in solving business challenges but looks to others for advice and guidance 
•    Operational Value Creator –  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

•    Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow 
•    Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential 
•    Relationship Manager  –  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

Results Achiever  –  Drives team objectives and contributes to sustainability of results
Operationally Astute –  Clarifies priorities, plans, organizes and co-ordinates the work of others  

Knowledge:
    Knowledge of all components of the enterprise architecture
    Basic knowledge of business process, planning and organizational skills
    Knowledge of IT and IT technical roadmaps including commercial off the shelf vendor products in CRM, ERP, Billing systems, middleware integration technologies (SOA, BPM, BPEL, EAI), data warehousing and MIS, portal technologies 
    Knowledge of data analysis concepts aligned to data mining and data analysis
    In depth knowledge of analysis and design concepts
    In depth knowledge of IT systems modelling
    Awareness of IT and telecommunication industry key trends
    Broad knowledge of implementation platforms
    Knowledge of IT industry standards and frameworks
Skills / physical competencies:
    Good interpersonal skills, including teamwork, facilitation, and negotiation
    Strong application leadership with creative thinking and planning skills
    Legal understanding
    Ability to translate business needs into requirements for technical architecture
    Ability to estimate financial impact of the solution architecture alternatives
    Ability to apply multiple information technology solutions to business problems
    Ability to quickly comprehend the functions and capabilities of new applications and technologies
    Excellent communication skills
    Ability to embrace new ideas of alternative initiatives
    Strong problem solving skills
    Highly self-motivated / managed individual
    Applied lateral thinking ability
    Focussed with a proactive stance to innovation
    Ability to establish and maintain effective working relations with others at all levels
    Open mindedness to criticism
    Strong analytical ability with attention to detail
    Diversity facilitation / sensitivity
    Openness to change / flexibility
    Ability to balance the long-term (“big picture”) and short term implications of individual decisions
Behavioural qualities:
    Agnostic towards technology / application vendor and product choices – focus on results rather than personal preferences
    Has a reputation for integrity and displays a high degree of solution intellectual integrity
    Respected individual, specifically by the application development group
    Future visioning
    Professional ethics
    Assertive
    Initiative
    Foresight
    Perseverance and empathy towards colleagues
    Networking abilities
    Team builder / player
    Ability to adapt to change
    Passion for IT
 

Required Skills

Telecommunications experience

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Manager – Sourcing Business Services

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Job Description

To lead and manage dedicated sourcing activities for Indirects and Commercial Categories and responsible for the implementation of all strategic sourcing strategies, execution of tender processes, facilitating evaluation procedures and initiate and conclude suppler contracts.  This involves managing significant business critical sourcing events that require effective management to ensure quality and timely delivery of services, goods and related Business Servicesinfrastructure requirements to business. Specialised knowledge is requirement to manage the Business Servicesstrategic sourcing processes and derive value for money during the sourcing, contracting and supplier relationship management lifecycle. 
The position must develop tactical and operational sourcing plans, execute and support sourcing specialists in executing business demands efficiently and cost effectively. Operationally ensure suppliers and partners are sourced in complaint with relevant legislation and MTN SA policies, processes and procedures.  Engagement between business stakeholders and suppliers is crucial component of this role.

Responsibilities

Financial Perspective (25%)

•Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving elements on the business score card. (I.e. Global and Local Category Savings, improve B-BBEE spend to targeted groups, working capital improvement through effective demand planning and management, sourcing strategies and contract management).

•Effective utilization of resource capacity for the Requistion-to-Order Operations based on requisition demands and shift resource capacity to other areas to support the Procurement function as and when required to ensure effective utilization of resource capacity  and function and regularly monitor resources of the unit ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions

•Lead the review of Business Processes (headcount, process optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

•Participate in Contract negotiations to reduce cost and drive MTN SA Value Creation Philosophy.

Customer Perspective (25%)

•Serve MTN SA’s internal customers and provide solutions to improve the customer experience.

•Partner with MTN SA’s Ecosystem Partners to deliver business value.

Internal Perspective (25%)

•Oversee the development of the MTN Category Sourcing framework and practices in guidance with Sourcing Lead and the Procurement Excellence Lead

•Oversee the end to end preparation and execution of RfX within boundaries and targets set by respective Principal strategic cate gory (goods / services package, RfX type and approach, MTN requirements, list of suppliers, alternatives to negotiated

•For the respective RFx ensure completeness of documentation, scores of shortlisted suppliers, compliance with DoA with respect to scoring and changes / amendments if any are made in accordance with the policy / procedures

•Oversee the end to end preparation and execution of RfX within boundaries and targets set by Business Servicesstrategic category (goods / services package, RfX type and approach, MTN requirements, list of suppliers, alternatives to negotiated

•Drive the negotiation & determination of optimal suppliers to award the respective contracts basis the defined boundaries and targets set for the RFX in alignment with respective strategic category

•Ensure effective cost management through challenging supplier pricing where appropriate and improve on system costs

•Oversee the preparation of SOW and Business Requirements in guidance with the respective Business ServicesStrategic Category and other relevant business stakeholders for any approved Initiatives. Follow up with business stakeholders to revise / edit the SoW in case of discrepancies

•Manage business unit stakeholders relationships and provide direction to sourcing specialist(s) involved in sourcing and contracting process

•Support and advise cross-functional sourcing team for RFx process

•Review relevant demand requirements, spend (historical/forecast) and market analysis and sourcing strategies and identify opportunities for improvement

•Identify the levers for minimizing the Total Cost of Ownership for the relevant category. For ex: (Effective payment terms, streamlined specifications, SLA Management etc.)

•Facilitate and develop and implement Negotiation Strategy and facilitate the negotiation process with key negotiators

•Allocate responsibilities/categories of sourcing to the team members.

•Ensure accountability of all tender and related procurement related activities

•Submit relevant documentation for Adjudication Committee for approval

•Manage, coach and lead the team of sourcing specialists

Internal Perspective (25%)  continued

•Complete award/rejection notices to bidders and initiate contract management procedures

•Manage the Supplier Relationship Management process for Business Servicesto ensure robust engagement with suppliers (including performance and risk management) throughout the contract lifecycle

• Drive continuous improvement in the tender turnaround time of sourcing process to ensure on-time delivery and quality standards are met and implement improvement measures

•Manage reporting requirements of Category Management opportunities, initiatives and outcomes

•Manage the end to end preparation and execution of RfX within boundaries and targets set by Business Servicesstrategic category (goods / services package, RfX type and approach, MTN requirements, list of suppliers, alternatives to negotiated

•Assist in negotiation & determination of optimal suppliers to award the respective contracts basis the defined boundaries and targets set for the RFX in alignment with Business Servicesstrategic category.

•Drive implementation of specific outcome based initiatives and drive them in sprints to support the category strategy and define clear quantification of the cost and non cost benefits that these initiatives will achieve.

•Perform internal and external benchmarking, comparing procurement practices focusing on at costs, quality, operating processes s, and other metrics throughout the organization, across regions, business units and competitors

•Analyze current suppliers for Business Servicescategory services to develop an understanding of where the business unit fits into each supplier’s portfolio and thus what sort of leverage for negotiation exists.

•As part of the sourcing process, collaborate within the cross functional team to define contractual obligations (duration, expiry, and time since last bid ), the length of supplier relationships, conduct evaluation of supplier performance versus business needs, and the evolution of the supply base over time

•Segment the supply market by region and product type, to understand the key business drivers behind price development, and analyzing the relevant market economics, as well as suppliers’ cost structures

•Stay up to date with Telecoms Industry Standards, with specific focus on Business Servicesand industry, best in class developments

•Ensure B-BBEE, Preferential Procurement , ESG strategies are included in the sourcing requirements as far as is possible

People (Learning & Growth) Perspective (25%)

•Contribute to a high performing team by sharing knowledge, training and development in subject matter expertise.

•Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.

•Aim to achieve and meet KPIs and ensure regular performance feedback is received and performance related perspectives is provided to Performance Manager that will enhance performance standards.

•Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.

•Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.

•Training end-users and stakeholder groups to ensure business understands and remedies any end-user issues that impact the Source to Contract process.

•Ensure that all knowledge requirements relating to Procurement, Industry Standards, Regulatory requirements are kept up to date including B-BBEE and Preferential Procurement

Qualifications

Education:

Bachelor’s degree in Supply Chain/Procurement is preferred, or Indirects, Platforms & Partnerships, Business Administration, Commerce, Engineering, Economics, Operations or similar

•Honour’s degree and/or equivalent (advantageous)

•Relevant professional qualification e.g. CIPS Level 5, MCIPS preferred or SAPICS equivalent

Experience:

•7-11 years relevant working experience

•3 -5 years’ experience in either as a purchasing officer/purchasing agent/category buyer and/or similar procurement related role

•Experience in building sourcing calendars and vendor

•sourcing practices (researching, evaluating and liaising with vendors)

•Proper understanding of the Indirects and Commercial devices, connected homes  categories vendors and pricing strategies prevalent in the market.

•Understanding of emerging telecom/ supply chain practices and trends

•Experience working in a medium to large organization, managing category sourcing

•Experience in SAP, ARIBA, or a major ERP System(s) (Preferably)

Senior Manager – Procurement and Supply Chain

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Required Skills

Business performance managementChange ManagementExcellent organizational skillsFinancial acumenLeadership & people management skillsNumeric skillsProcurement Business strategy analysis

Officer – Sourcing Requisition

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Responsibilities

• Analyze and evaluate bids to determine optimum value
• Determine economic order quantity
• Determine negotiation strategies
• Determine tactical measures
• Ensure best pricing and managing relationship with suppliers
• Ensure effective preparation of reports
• Ensure delivery on time delivery by undertaking extensive sourcing for goods
• Identify potential suppliers and issues requests for quotations
• Investigate and qualify suppliers
• Monitor market trends and conditions
• Negotiate service contracts and approves extra work claims
• Review and approve purchase requisitions
• Select suppliers and issues purchase orders; follows-up and expedites as necessary

Qualifications

Education:

• A Bachelor’s Degree in purchasing and supply or a related field. A relevant professional qualification in Procurement would be a plus. 

Experience:

• 3 years’ work experience in a buying / procurement role, preferably in Telecoms/Financial Services. 

Required Skills

Advanced communication skillsAnalytical skillsFinancial acumenNegotiation skillsNumeracy skills

Manager – Prepaid Segment Mass

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Job Description

Mission/ Core purpose of the Job:  
To drive the effective implementation of the Pre-paid segment value propositions for Prepaid Mobile and Prepaid Home with a focus on promotions and the Go To Market (GTM) and experience design strategies; To ensure continuous improvement to the overall combination of services (Mobile and Home) provided to the customer segment in order to maximize market penetration, growth, and profitability, through an enhanced customer experience; To identify market and competitive trends, develop and refine relevant Pre-paid promotions to match these trends as well as develop marketing strategies to drive growth in the segments in conjunction with the relevant departments of marketing
 

Responsibilities

Key Performance Areas    Measures (KPIs for job)
Key Job Responsibilities    
Segment Management
    Drive the effective implementation of MTN SA’s Mass segment value propositions focussing on Pre-paid promotions; GTM; customer experience design, ensuring maximum market penetration, growth and profitability 
    Understand the relevant market and customer behavioural needs, trends and develop relevant Pre-paid promotions to meet those needs.
    Manage, monitor and optimise the customer experience (internal and external) of the segment at all touch points     As per business plan
 

Governance

Ad-hoc, operational and tactical meeting
    Set up / participate in ad-hoc and operational meetings 
    Participate and provide input into tactical meetings
    Report at process and functional level
Escalations
    Manage and resolve escalations that have impact on critical path of service delivery
    Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
    Manage and provide solutions to issues that require formal resolution
Consumer Business Operational
    Set up and manage project status meetings
    Review and identify key risks, issues, and dependencies and set mitigation actions
    Propose any operational changes to management  
Consumer Business Tactical
    Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Senior Manager.
    Provide input into the review of all promotions initiated;
    Provide the necessary briefs (pricing, brand, retail, CVM, training, terms and conditions, etc) within the timelines stipulated per project.
    Review key risks, issues, and dependencies and set mitigation actions.
Performance
    Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team
    Create and monitor plan for continuous improvement    As per business plan
Reporting
    Report on a monthly and quarterly basis to management relating to progress made within this sub-division and in accordance with the measurement metrics set by the organisation
    Report on an ad hoc basis on specific projects as and when necessary    As per business plan

Operational Delivery
General:
    Operationally execute the Mass segment business plan, focusing on the Pre-paid customer promotions, aligned with the GTM model; 
    Ensure synergy across the functional areas through effective management of inter-functional relations and activities; 
    Ensure that local business requirements for key Mass Customer Value Management (CVM) are defined, including campaign management and measurement systems;
    Manage the implementation of marketing frameworks for the Mass segment and ensure it is increasing brand presence across the customers in this segment; and
    Manage the segment delivery of the monthly Deal Book – Y’ello Trader ensuring the brief is finalised and communicated within the timelines provided and content is accurately represented.
    Ensure that local Masscustomer contact rules are in compliance within the MTN Group;

Value Propositions:
    Work inter-functionally to define the MTN SA’s Mass segment promotions (focused, insights based end-to-end) and collaborate within the function in bringing these value propositions to market; 
    Development of promotional propositions using quantitative and qualitative customer insights; Review and provide input into the business cases for these CVPs.
    Drive and manage the implementation MTN SA‘s Mass segment customer promotions, ensuring alignment to MTN SA’s overall Customer Value Proposition and

MTN Group strategy.
Go To Market (GTM):
    Drive continuous improvement across the teams’ ability to leverage data to drive marketing strategy to deliver market and regionally focused experiences;
    Ensure periodic review and updates of MTN SA’s Mass segment demographic and psychographic profile;
    Ensure alignment to GTM process, RACI and Governance implementation for MTN SA;
    Ensure quality control and maintenance of GTM artefacts (e.g. document and toolkits);
    Implement the GTM workflow / management system within the sub-function;
    Propose market research areas aimed at acquiring intelligence on the preferences and behavioural patterns of the country’s Mass segment, which needs to be achieved in close collaboration with business intelligence;
    Provide input to the product development community for MTN SA and group;
    Ensure replication of products from the product development community in MTN SA;

Customer Experience
    Analyse MTN SAs Mass customer information and ensure it fits with the models and metrics implemented by MTN Group;
    Implement models and metrics at MTN SA – including, but not limited to Net Promoter Score, micro-segmentation, chum, closed loop feedback and must win battles;
    Ensure that the blueprint for enablers to customer experience framework are suited to the Mass Segment at MTN SA – including, but not limited to, real time customer management technologies, and network performance;
    Benchmark and monitor, in conjunction with Finance and other related departments, the local Mass customer economics (costs to serve) and business cases to ensure optimal return on investment of activities;
    Manage local reporting, metrics and Mass segment market insight research modelling to ensure consolidated and consistent views as it relates to the

MTN Customer Experience;
    Drive NPS/eNPS , CLF roll-out  and manage dynamics for the Mass segment;
    Participate in the implementation of strategic initiatives locally, drive the roll out and participate in regular third party audits; and
    Understand current business rules and operations relating to Mass customer experience and recommend improvements where necessary.

Collaboration / Coordination 
    Manage inter-functional relations to ensure synergy across the various sub-divisions;
    Liaise with the Brands and Communications division in defining effective channels for communicating approved initiatives aimed at creating awareness in the Mass segment; 
    Ensure collaboration with other sub-functions and departments to enhance key elements of the consumer business model; and 
    Ensure the team collaborates with Quality Assurance and Internal Audit teams to perform periodic quality and process audits.

MTN Policies and Procedures

Stakeholders Landscape
Internal Stakeholders: Interaction and Relationship    Chief Consumer Officer
Mass segment sub-function
Sales sub-division 
Business Intelligence and Planning sub-division 
Brand and Communications sub-division
Consumer Operations sub-division  
Customer value management
Product Development Board
Demand Management Committee 
Governance Forums
External Stakeholders: Interaction and Relationship    Not Applicable

Discretionary Space (if applicable)
Decision Making Constraints:    Not Applicable
Authorities:    Staff recruitment in line with policy
Negative Indicators    Not Applicable
 

Qualifications

Job Specifications/ Minimum and Preferred Requirements
Education / Business Degree    Minimum of 3 year degree/diploma qualification
Masters advantageous 
Fluent in English

Work Experience     Min 5 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous both mobile and home)
Manager track record of 3 years or more, with at least 1 year in relevant sector/industry
Experience in designing customer value propositions with a focus on promotions and driving the implementation of the GTM at an operational level is advantageous
Experience in continuous improvement through the implementation of best practices
Worked across diverse cultures and geographies advantageous
Training    Industry and company required training

Industry / Certifications    Not Applicable
Any other specifications    Attitude of Innovation, inventiveness and results driven    
MS Office (Powerpoint, Word, Excel, and Outlook)    
Understanding of marketing processes in telecom industry    
Worked across diverse cultures and geographies

Competencies

Global Talent Standards    Head – Big Picture Focus (20)
•    Conceptual thinker
•    Decisive Problem Solver
•    Best Practice Value Creator
Heart – People & Emotional Intelligence (30)
•    Culture and Change Champion
•    Supportive People Manager
•    Relationship Builder
Hands – Results Focused (40)
•    Results Achiever
•    Operationally Astute

 

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Head of Operations – Regional Operations

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Job Description

• To develop and drive the implementation of an effective commercial sales strategy within the Region and lead the different channels and teams to meet and exceed agreed targets for full line of Consumer, Enterprise and MFS business
• This includes emphasis on revenue generation, customer experience, and driving commercial focused solutions
• To oversee the overall sales and marketing strategy including planning, reporting, operations sales process optimisation, localised marketing and GTM strategy

•

Responsibilities

Key Responsibilities:

Regional Strategy Development and Alignment

•Develop and drive the effective implementation of the consumer and enterprise sales strategy in the region with emphasis on revenue generation, customer experience, and driving commercial focused solutions. This includes co-defining strategies on the commercial sales and targets to retain and gain market share with Central and Regional Teams

•Strategise a growth plan to have the highest market share of MTN SA in the region with focus on increasing digital sales and ICT solutions

•Provide direction to the commercial teams on the regional execution strategy and overall sales growth of the region

•Lead and guide teams to drive the overall marketing strategy (consumer and enterprise) and GTM campaigns in line with centre

•Drive strategic engagement with government /public enterprises and corporate affairs (PR)

•Set collective goals and objectives, integrating  and aligning operating systems, procedures and processes with strategy

•Provide input regarding operational needs of the various department to external economic and commercial environment for sustainability. This includes providing strategic direction for business and operational management across the Region

•Integrate and drive synergies on business streams and fostering alignment to MTN South Africa’s goals and governance requirements.

•Ensure effective operational implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to be adopted by the Regions. In particular, ensure cross-functional alignment and coordination across the commercial, and technology and central areas

•Ensure sustainable ESG practices are integrated into the overall regional strategy in alignment with the centre’s sustainability and net zero goals

Regional Performance Execution Leadership

•Lead and ignite a multidisciplinary, cross-functional team in the Region, ensuring business performance in commercial sales and revenue (consumer and enterprise)

•Play a supporting role (in collaboration with team) regarding coverage (network) and availability (network & distribution) by working closely with the Central Network team. This includes identifying performance trends and issues, and collaboratively providing feedback into the design of solutions Review the team’s performance against agreed KPIs and make recommendations for improvement

•Review the monthly activities and learning initiatives undertaken for the teams

•Drive strategic client segmentation for targeted approach and keep in-depth understanding of client needs including Consumer, Government, Public Sector, Large Enterprise and Emerging Tech

•Build a client-first mentality through client segmentation to drive commercial sales

•Utilise regional insights and empower teams to tailor customer centric solutions to achieve regional revenue and KPI targets

•Guide team to identify new revenue streams and growth opportunities across functions

•Alongside team, collaborate with central teams to drive MoMo and residential growth in the region

•Maintain regular interlocks with the central teams to drive commercial sales, understand upcoming technology solutions and improve operational efficiency

•Align with the central Network teams to address issues, improve the regional network

•Oversee and review the development of on-demand, real-time, weekly and monthly reports. This includes progress reports on the overall commercial sales and growth.

•Oversee the execution, management, tracking and reporting of the initiatives and projects across the Regional Operations ensuring coordination and integration is achieved

•Oversee implementation, measurement, and evolution of key performance areas for the business across area of responsibility. Establish feedback loops to measure ROI on successful solutions and report back on progress to leader and/or business leadership

Financial Management/ Budget and Cost Control

•Develop regional budgets and plans. Work closely with Finance for budgeting exercises and reporting

•Manage and monitor the budgetary needs of the region in line with business objectives

•Forecast, plan, develop and review the budget and secure the necessary approvals

•Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets

•Monitor costs and determine initiatives to increase efficiencies and optimize resources – maximise cost/benefit ratios     

•Ensure Vendor & IT costs are effectively managed

•Optimise resource utilisation in the region

Governance, Policies and Procedures

•Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned

•Drive policies, procedures and governance in alignment with centre, addressing gaps in SOPs

•Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

•Ensure effective and efficient service escalation processes are in place regionally and central integration

•Continuously review key risks, issues and dependencies and set mitigation actions

•

Continuous Improvement

•Play a critical role in creating thought leadership (Area-specific trends, industry best practice) within the Regional BU space

•Research and keep abreast of new innovations, identify and share leading practices, concepts and benchmarks on a continual basis with own teams

•Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace

•Identify new revenue streams and market growth opportunities to expand market presence

•Monitor true-value metrics to measure the impact and benefit of the function to MTN SA

People Leadership

•Set integrated goals and objectives for the Regional team within MTN in order to achieve a future-focused, future-fit high-performing organisation

•Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors

•Exhibit leadership qualities to retain talent, drive people initiatives

•Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment

•Create and implement personal development plans

•Define the KPAs and KPIs that will be cascaded down to each area

•Manage Performance and identify training needs. Coach and guide subordinates

•Outline, develop and deploy change management practices and activities where required and as guided, and in collaboration with HR colleagues

•Enable and model healthy employee relations and collaborative teamwork

•Manage diversity, develop, and embed an Employment Equity plan for the business area

•Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management

•Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour

Qualifications

Education:

•4-year Commercial/Business/ Engineering Degree

•MBA/Masters in relevant field of study

Experience:

Minimum 8 years’ experience including:

•General Management experience in a commercial/telecommunications environment

•Senior Management track record of 5 years or more; with at least 3 years within the telecommunications environment

•Worked across diverse cultures and geographies

•Proven track record of business operations management in global/multinational company

•Proven track record of P&L Management

Manager – Network Property Leasing

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Job Description

Mission/ Core purpose of the Job
To manage the entire BTS portfolio of sites from a national perspective and ensure sites are secured and accessible at all times to have an effective network. To design efficient ways to allow MTN and 3rd parties to share BTS infrastructure in shortest time available and be responsible to negotiate and maintain Master Lease Agreements (MLA) and lease agreements with 3rd parties, as well as National Leases to reduce negotiation lead times. To oversee the 3rd Party and private landlords in respect of the associated MLAs / leases.

Responsibilities

Context (Global influences, environmental / industry demands, organisational mission etc.)
•    Competitive industry where timely systems and effective property management, accessibility to network infrastructure is main driver. Compliance with all South African legislation in relation to the deployment of infrastructure is not negotiable – the management and maintenance of accurate data recording all applicable permits and upgrades are a requirement in this day and age. The control and management of existing Landlords and maintaining relationships is key in this industry; management of leases and payments thereof is also pivotal in ensuring effective maintenance of existing network infrastructure. The control of lease submission and management of leases to be implemented timeously and without impact to business service is crucial.
•    Highly competitive environment with data integrity and effective payment of rental to properties, as well as receiving rental for using infrastructure is a key differentiating factor 
•    Rapidly changing and highly regulated environment 
•    Fast rollout requiring lease agreement procedures capable of adapting to change and being able to manage quantity and quality of work
•    Landlord relationships and effective payment for use of premises is key in delivering effective customer service 
•    High quantity of document control to be processed simultaneously, resulting in pressurised environment
•    Within the legal, regulatory and commercial environment of South Africa e.g. Contract law; FICA legislation etc.
•    Compliance to company policies and procedures
•    High degree of contract & financial management

 
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.

                           
PROPERTY MANAGEMENT 
•    Know entire property portfolio of sites and manage all the requirements to keep the sites available for MTN network infrastructure.
•    Identify All leases that have expired, and get team to commence with renewal negotiations 2 years from expiry of lease
•    Identify leases or sites that cannot be renewed and to refer to SAQ for new/replacement site acquisition
•    To negotiation National corporate leases to reduce time frames, as well as to standardise rentals for various site types
•    To identify most expensive sites and put plans in place to reduce rentals or move the sites
•    To work closely with the BTS finance department to identify sites that are over or under paid and get rectified in most efficient manner
•    To work closely with the finance/budget co-ordinator to match every single site with the correct rental payment and ensure that Oracle Property manager is updated with the correct information to have effective record and payments to our landlords
•    To work closely with Lease Accounting to ensure alignment of lease accounting and accruals
•    To work closely with Project to Assurance to ensure management against budget and calculation of accruals
•    To ensure all options to renew and new leases have acceptable/approved escalation percentages
•    To work closely with legal to ensure that the lease agreements MTN uses are up to date with the latest protective clauses to ensure MTN’s asset remains protected at all times.
•    To keep record and data of all site information as may be required.
To be able to work with a multitude of projects simultaneously and by able to analyse data to identify gaps in the property management portfolio 
•    To understand all legal terms of MTN lease agreement and be able to provide alternative solutions to complex lease issues that needs to be resolved by MTN
•    To be able to understand what rentals are applicable to which site types
•    Understanding of FICA requirements and what documents are needed in order to effect payments and/or receive payments
•    To identify rental commencement dates and be able to deal with large quantities of leases and identify which leases need to be processed during the various months
•    To ensure and review accurate data capturing of all lease information on MTN’s management tool, and to be able to identify errors and resolve

•    STAKEHOLDER MANAGEMENT
•    To ensure that we have a complete and accurate database of all incoming 3rd party applications that have been applied for and being processed where applicable; Alignment and support with the Business Units is a requirement.
•    To negotiate Master Lease Agreements with any 3rd party wishing to use MTN’s BTS infrastructure and ensure effective management of such leases. 
•    To build relationships between various 3rd parties to ensure effective revenue generation. To treat our customers fairly and to have their applications processed in the shortest time frame possible.
•    To negotiate with landlords to accommodate 3rd parties in the shortest time frame and give effective feedback to the client as often as they may require
•    To develop reporting mechanisms to provide effective project management of the customer’s projects that the customer will be satisfied with.
•    To support where necessary the Business Units in billing effectively and accurately and receiving such money from the various 3rd party clients. 
•    To keep information on a database as accurate as possible to ensure effective handling of each project. 
•    To submit applicable lease schedules and landlord leases to finance to ensure effective payment and billing within prescribed time frames
•    To manage project activities as may be required in MTN project management tool
•    To approve or reject projects if applicable property owner approval is not at correct standard
•    To keep control of any property related issue that might require assistance for the Business Units project team and be able to handle all tasks associated thereto
•    To draft guidelines to be handed out to vendors in relation to requirements for obtaining property approval and minimum requirements.

LEASE MANAGEMENT
•    The documents associated with maintenance of existing BTS portfolio are legal documents, and therefore safekeeping and effective management is a requirement. 
•    Management of MALATS (Management Acceptance on Lease Agreement Terms) and keeping accurate records of such documents
•    Administration of legal documentation
•    Support, Management and Alignment on MTN tools – Click on Site, MCI, Oracle Property Manager and MRI Horizons and / or any other lease tools that may materialise

DATABASE MANAGEMENT
•    Management of an activity-based database, also ensuring alignment with excel database is kept up to date with all existing leases that each property co-ordinator is managing, including tracking comments and escalation on power, access non-renewals, disputes etc. 
•    To update various data forms as may be required for ensuring leases are paid correctly and that data is captured on MTN’s tool of choice to ensure accessible information as may be required from time to time and reconciled across the tools accordingly.
•    It will be a requirement to either maintain, upgrade or implement an end-to-end tool to manage said data. 
•    To complete lease data forms accurately to ensure effective billing and paying of leases associated with 3rd party projects
•    To complete permitting data forms as accurately as possible to ensure effective data management of property related functions.

REPORTING
•    Reporting to Senior Management in relation to the entire BTS portfolio base which includes MTN owned infrastructure; Leasing infrastructure and other needed lease requirements 
•    Reporting on status of all expired leases and action plan to get renewed (3rd party and existing BTS portfolio)
•    Reporting on status of all expiring leases and savings associated with re-negotiations as may be prescribed from time to time
•    Reporting on sites with no leases and action plans associated thereto to rectify
•    Reporting on accrual database and management thereof
•    Reporting on collocation where required
•    Reporting on any other issues as may be pivotal to the operations of Property.  in relation to all incoming applications received from various applicants; all approved applications; all rejected applications and reasons associated thereto; all cancelled applications; full reporting of current work in progress per applicant; potential revenue being offered if WIP was approved, and current revenue for existing approvals and Year to Date projection

PROJECT MANAGEMENT
•    Develop and drive the execution of agreed projects in respect to lease requirements as suggested by the SAQ team
•    Drive the implementation, tracking, monitoring and compliance of Projects where applicable
•    Contract management in line with Procurement Policies
•    Co-ordinate project reporting
•    Ensure effective implementation of the integrated project management model 
•    Risk management

BUSINESS ANALYSIS
•    Perform Business Analysis in line with the methodology and guidelines
•    Identify ways to fine tune policies, processes and systems in line with changing work practices
•    Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
•    Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
•    Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
•    Ensure that benchmarking is conducted with other companies and organisations within and outside the industry. 
•    Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
•    Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Financial Management
•    Assist the senior manager with the Forecasting, planning, development and reviewing of capital expenditure and operational expenditure budgets in line with MTN SA financial requirements
•    Identify cost efficiencies and best practice related to property costs
•    Manage the lease cost budget, managing cost in relation to MLA, leases and the necessary DOA for approvals thereof.
•    Partner with finance to resolve delays in payments
•    Set future budget requirements to operations
•    Provide efficient resource utilization and allocation

Supervisory / Leadership / Managerial Tasks:  
•    Manage each employee’s roles and responsibilities effectively and ensure all subordinates are functioning effectively
•    Manage poor performance effectively and efficiently
•    Reporting to line management – required
•    Dealing with relationships between various stakeholders – required
•    Leading the team by extensive experience and knowledge on effective lease administration and processing of applications in the shortest time frames possible

Role Complexity                               
•    Understanding portfolio management that each co-ordinator is responsible for all property related queries, permissions, leases etc for each site within its portfolio and holding them accountable.
•    permitting requirements for each site type throughout South Africa, as well as the estimated time frames
•    Understanding MTN’s lease agreement terms and be able to provide solutions to landlord queries in relation to MTN’s lease terms
•    Understanding MTN internal processes in order to process a lease agreement, amendment, addendum etc.
•    Understanding NIMS property data forms ensuring accuracy thereof.
•    Understanding the full project life cycle from Identifying the BTS site being operational to adding additional equipment (ie. Generator); adding tenants and to be able to understand the importance of building relationships with landlords and ensuring effective payments of their leases 
•    Understanding Project management with a multitude of sites simultaneously and be able to do gap analysis effectively
•    Understanding financial reports relating to rental budgets and ensuring compliance within the approved budget 
•    Understanding control of legal documentation and importance thereof.

Qualifications

Job Requirements (Education, Experience and Competencies)
Education:
Minimum: 3 year Degree in either : Property Management; Leasing Management, Finance; Project Management; Legal
Fluent In English

Experience: 
Minimum 5 years in Property or Leasing Management in telecommunication industry
3 years leasing management 
Process management –desirable
Experience working in a medium organisation

Head – Big Picture Focus (30)
•    Conceptual Thinker  –  Executes tactical plans to achieve strategic requirements
•    Problem Solver  –  Has the mental agility to identify and solve relevant business challenges
•    Improvement  Driver –  Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)
•    Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
•    Supportive People Manager –  Is self-aware and supports team capability development through opportunity creation for realising potential
•    Relationship Manager  –  Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (40)
•    Results Achiever – Produces sustainable business results through ethical practices
 

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Representative – Enterprise Client Service – Contact Centre

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Job Description

To promote and maintain the image of the company via the call centre by effectively communicating with Corporate Consumer customers, Business Large, Business medium, SME customers, Enterprise Business Unit (EBU) sales representatives and EBU Account Managers, assuring that their requirements are evaluated in an efficient and courteous manner and that appropriate solutions are provided for problems presented. Ensuring adherence to SLAs with appropriate consistent feedback to the relevant parties.

Responsibilities

Operational Processes

• Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced 
• Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
• Work consistently according to standard operating procedures
• Constantly engage and liaise with Enterprise Business Unit (EBU)
• Constantly engage with EBU Corporate Credit controllers on 90 days plus account
• Ensuring that the customer is kept informed of progress of requests
• Handle with care and diligent Business Large, Business Medium and SME accounts

Task execution 

• Adhere to work schedules as planned
• Courteously and timeously answer all inbound telephone calls
• Strive to make callers feel valued and important 
• Attend to queries and needs of business callers as required within procedures completely and accurately
• Provide help with handset and related queries
• Load all products and services on the systems as required by customers
• Ensure accurate logging of all calls
• Escalate any anomalies or issues of concern where there may be underlying problems
• Draw up comprehensive action manager notes for all transactions
• Maintain customer relationships
• Use customer service and sales skills to optimise the opportunity for each customer contact
• Educate business end-users about the organisations products and services and direct them towards available resources for self-help
• Schedule, assign or act on any required customer follow-up in accordance with call centre guidelines and rules
• Maintain confidentiality of the organisations customer data
• Maximise opportunities to sell and cross-sell products and services
• Enter customer data and other information on the relevant systems
• Improve methods of carrying out work through on-the-job concrete experience
• Ensure that resources of time, skills, equipment and materials are neither wasted nor misused
• Use technology tools as directed and within established guidelines by the business end-user call centre
• Support the work performed by others
• Perform ad hoc projects on an occasional basis as required
• Continuously improve knowledge around new technology in cellular telecommunications
• Customer retention by offering alternative solutions (better offers, month to month contracts or prepaid migration)
• Facilitate upgrade and cancellation requests by transferring to the correct department 
• Attend to e-gain queries
• Support for EBU sales consultants, Account Managers and MTN Partners

Problem solving

• Address problems on a case by case basis, ensuring an optimal balance between the response to the situation and the core purpose of the organisation 
• Sort, accumulate and analyse information about a particular situation or problem to assist with problem solving
• Initiate resolution of operational problems
• Follow clear and linear procedures to find practical solutions to problems pertaining to dealing with callers 
• Offer input and judgments relevant to own technical expertise and experience
• Base judgement predominantly on knowledge, skills and experience to solve problems
• Exercise judgement through the senses, i.e. hearing, sight, etc, e.g. using training and experience with discretion centred around quality in order to solve problems
• Apply extra vigilance when handling Business Large, Medium and SME accounts – adhering to security measures (requests in writing)

Customer Service (internal / external)

• Ensure that all callers feel valued and important
• Consider the implications of actions to be taken on the image of the company
• Understand the immediate consequence and impact of activity on the business
• Respond and attend to queries and problems in line with set guidelines
• Escalate unresolved queries timeously
• Follow up on escalated queries and provide the customer with feedback
• Deliver service excellence right, the first time.
• Provide solutions in a way that champions MTN brand

Quality Control

• Ensure resolution of problems on first call as far as possible
• Identify processes and procedures where the quality of work may be improved.
• Understand the consequences of not maintaining quality focus and operate appropriately
• Ensure that MTN quality standards are implemented correctly. 
• Adhere to planned schedules
• Ensure that service levels meet set standards

Qualifications

Education:

• Matric or equivalent

Experience:

• At least 2 years customer service experience in a call centre
• 1 year correspondence and credit management experience

Skills / physical competencies:

• Priority setting skills – able to manage time, tasks, tools and outputs in order to meet pre-determined deadlines
• Technical / professional excellence
• Computer literate
• Problem solving skills – practical troubleshooting
• Time management skills
• Interpersonal skills
• Conflict management skills
• Communication skills (written / verbal)
• Stress management skills
• Presentation skills 
• Telephone etiquette 
• Ability to coordinate and organise
• Administrative / clerical skills
• Numeracy
• Report writing
• Ability to perform routine work
• Observance
• Able to work independently
• Well spoken

About Us

About MTN South Africa

Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

General Manager – Regional Operations South

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Job Description

Reports To: Chief Sales and Distribution Officer

Division: Sales & Distribution

Description 

• Regularly monitor and review the region’s resources, ensuring they are allocated and utilized cost-effectively, financially disciplined, and in accordance with budget provisions. 
• Develop annual regional budgets (OPEX and CAPEX) and provide firm budget management to maintain costs and reduce loss from regional operations. 
• Assess resource requirements for the region, guide and influence the organization’s long-term financial view, and provide input into the overall business planning. 
• Champion/Sponsor the review of Business Processes (headcount, process optimization, business optimization, etc.) to drive efficiency gains to ensure at least a 5% reduction in the Divisional budget year-on-year. 
• Champion Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy 
• Drive the effective execution of regional operational and business plans consistent with MTNN’s vision, mission, core values, and strategic plan and coordinate resources to ensure proper execution. 
• Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive. 
• Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region. 
• Evaluate needs and recommend opportunities for business development and expansion in the region. 
• Develop weekly/monthly reports to track metrics/measures and monitor regional performance, ensuring set targets are achieved. 
• Review and evaluate regional performance continuously and provide direction for modifying and implementing new systems. 
• Support, communicate, reinforce, and defend the organization’s vision, mission, values, philosophy, and culture. 
• Establish processes/standards and evaluate systems and technologies related to customer experience. 
• Anticipate and effectively deal with issues that could enhance the region’s opportunities or adversely impact business results. 
• Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region.   
• Promote cross-functional collaborations across all divisions/Units in the region.
• Facilitate and champion campaigns to exploit market opportunities that reflect and align with MTN’s innovative brand, leadership and philosophy. 
• Provide the customer with information regarding appropriate policies, procedures, operating practices, and competitor activities. 
• Liaise with marketing division to drive key brand propositions within the regions 
• Communicate MTNN value proposition to regional markets via appropriate media 
• Drive an increase in MTNN’s Net Promoter Score 
• Drive the planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives, focusing on Customer centricity.
• Implement Government Relations Strategy for the region in alignment with MTN Nigeria’s business direction to guarantee operating license and business sustainability. 
• Establish and maintain effective corporate relationships with key stakeholders and decision-makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN. Furthermore, positive relationships with local, state, and federal government representatives, community leaders, and other external stakeholders must be maintained as necessary in the overall management of the region to ensure harmonious relations are maintained. 
• Develop and maintain strong ethical relationships with internal units and relevant third parties (e.g., strategic investors, technical and finance partners, business consultants, etc.) to ensure the long-term viability of the business. 
• Participate in relevant stakeholder forums aimed at developing/reviewing policies/statutory laws – ensure MTN’s views are appropriately represented. 
• Deliver business value through partnership with MTNN’s Ecosystem Partners and customers to enhance MTN’s Corporate Brand. 
• Coordinate liaison between regional staff and ensure adequate information and resource sharing to achieve desired objectives.
• Develop a framework for technical and commercial knowledge transfer and establish it as a key component of the employee performance management system within the Business Development Department. 
• Provide leadership and direction in operations, leading the team to deliver on respective business targets and improve the region’s overall performance. Identify, evaluate, and track staff development needs and performance within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity. 
• Review individual team members’ performance and complete appraisals using employee performance appraisal procedures and time schedules

Education: 

• First degree in related  discipline
• Possession of a post graduate degree in a relevant discipline will be an added advantage
• Fluent in English and language of country preferable

Experience:

Minimum 12 years working experience which includes:

• Senior management track record of 3 years or more
• 3 years’ experience  in relevant industry/sector (FMCG/Telecommunications/Retail Banking/service industry context)
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies

Senior Manager – Stakeholder Management

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Job Description

The shifting geo-political and global economic environment has impacted on Africa, and MTN seeks to position itself as a leading Pan African brand. This requires intensified reputation management amidst some uncertainties and an increased competitive intensity across all markets in which MTN operates. The Group’s Sustainability & Corporate Affairs function under which this role falls must therefore ensure the successful delivery in the context of:

• An ever-changing public policy environment
• Rapidly changing ICT environment
• Complex and rapid evolution of technology and regulation 
• Macro-social and political climate intricacies of our operating environment 
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Need to balance the needs of various stakeholder groups against each other
• Importance of getting to know and understand stakeholder expectations and issues and in fully responding 
• Interdependencies between public and private sector 
• Issues – such as trust, stakeholder relationships and perceptions of the difference a company make in country – are turning into hard metrics with consequence
• Need to continuously innovate the way business is conducted
• Dynamic and fast changing organisational requirement
• Growing pressure from stakeholders for disclosure and transparency 

Responsibilities

The Senior Manager: Stakeholder Management will, contribute to the positioning of MTN as a trusted partner of choice in the markets and on platforms, through driving reputation, building relationships, and managing issues, whilst being accountable to achieve the following objectives:

Coordinating the Nation States Agenda 

• Advisory support in the implementation of group-wide Nation State strategy and actively participating in the markets and platform business relevant stakeholder forums in the markets and across Africa. 
• Support in development and implementation of Group’s host nation strategies, policies, and procedures aligned with values of the nation’s in which we operate.
• Support in the engagements with operating companies, business divisions and functional areas to build an environmental scanning system for the early detection and management of stakeholder issues.
• Support in the monitoring and remaining abreast of developments in the political landscape that my impact MTN business, especially in relation to stakeholder management across the different stakeholder categories for MTN’s group of companies and platform businesses.
• Supporting in implementation of programme to clarify the minimum requirements for planning, implementation, monitoring and reporting of stakeholder engagement training the leadership and key conduits (stakeholder category and relationship owners) in best practice stakeholder management. 
• Support in the process of ensuring compliance with Group Stakeholder Management Policy across MTN’s footprint. 
• Support in ensuring regular reporting on stakeholder issues, relationships, and management thereof to the MTN leadership, as well as to stakeholders in the interest of transparency and building trust reflecting MTN’s markets and platform businesses. 
• Support the development of metrics to assess the impact of the stakeholder management function

Facilitating for the forging of alliances

• Manage and influence relationships with key stakeholders as prioritised in the Group’s reputation and stakeholder management framework to ensure sustainable collaborations and strengthen MTN’s networking capacity.
• Increase the MTN profile by contributing and leading transformational discussions at multiple levels through, amongst others, economic diplomacy
• Drive and coordinate a group wide engagement, and resource mobilisation efforts at bilateral and multilateral platforms such as investment promotion Summits, industry bodies and others 
• Support in remaining abreast of global developments in cooperation between the Private Sector, Public Sector and Civil Society and plan for MTN’s leadership to be represented adequately in the multilateral engagement.

Contribute to de-risking operations

• Supporting the General Manager: Stakeholder Management in working with Business Risk Management to identify, quantify and track political trends and developments that could pose long-term risk to MTN’s strategy execution
• Support in monitoring and evaluation (M&E) efforts through annual Reputation Index Survey of stakeholder relationship health, stakeholder trust, and stakeholder perceptions of MTN’s performance on reputation drivers and its overall reputation across MTN markets. 
• Support in organising and attending Group level stakeholder meetings with technical team members and ensure feedback of stakeholder responses. 
• Contribute to the coordination and implementation of decisions of market and functional interlocks
• Support in the periodical update of the MTN Group Reputation and Stakeholder Management Framework as applicable . This includes support to regular reviews of the Group Stakeholder Management Policy, annual review of the Group Reputation and Stakeholder Management Strategy and support to ongoing capacity building across all business operations to embed the strategy and policy.  

Role Dependencies

• Active support to Group General Manager: Stakeholder Management and Group Chief Sustainability and Corporate Affairs Officer 
• Deep understanding of the MTN business strategy 
• Understanding of geopolitical environment and Africa’s development priorities
• Alignment of OpCo and Group strategy initiatives
• Capacity to influence and collaborate
• Timely decision making and rapid response 

Qualifications

Education:

• Minimum 4-year degree in International Relations, Political Studies, Diplomacy, or related field. 
• Postgraduate degree (MBA Adventageous)
• Relevant certification / accreditation / membership with professional body as required for role 

Experience:

• Minimum 5 years senior management experience or more
• Relevant sector/industry/area of specialisation (understanding emerging markets advantageous)
• Experience working in a medium to large organization 
• Demonstrable experience of working in 3 or more countries in Africa and the Middle East
• Stakeholder management development and implementation experience

Competencies:

• Business acumen to understand business risk and challenges, and recognise corporate opportunities 
• Excellent programme/ project management and communication skills
• Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in French and other African languages would be advantageous
• Understanding and knowledge of applicable legislation and regulations

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Manager – Fraud Investigations

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Job Description

The primary purpose of the job is to manage fraud and forensic investigation and provide assessments, analytics, monitoring and reporting, within the policies, procedures and standards set for Group Forensic Services.

Context

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. In the context of:

• Diversifying telco-to-techco landscape.
• Constant dynamics and local challenges in the economic, regulatory and legal environments and evolving industry ecosystems.
• Omnipresent cybersecurity threats and attacks.
• New imperatives concerning data privacy and security and building strong digital trust partnerships.
• Rapid adoption of new routes to innovation and technologies that can destabilise business.
• Volatile geographical environments across OpCos prone to emergencies that threaten the ordinary course of business (Natural Disasters, Socio-Political upheaval, Terrorist Attacks, Health Threats). 
• Mitigating risks, averting disaster and safeguarding security through business intelligence to maximize business impact.
• Management of demanding customer and supplier expectations. 
• Enhancing MTN reputational position as a leading secure, reliable and safe network and system provider at OpCo level.
• Assisting the MTN Board and EXCO in protecting the assets, reputation and sustainability of the organisation for MTN to accomplish its objectives.

Values

We at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Responsibilities

The Manager: Fraud Investigations role will be accountable to achieve the following objectives:

Delivery Approach and Planning 

• Work with internal stakeholders and the broader Forensic teams in the execution of fraud investigation plans and roadmaps, in line with the investigation’s methodology.
• Participate in the planning of investigation/assessments into fraud risks.
• Assist with the development of methods, processes and systems to enhance role effectiveness to meet goals.
• Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, to ensure a solid and robust risk framework.

Operational Delivery

• Conduct investigations and perform forensic procedures, in collaboration with various internal and/or external stakeholders where applicable, on high priority fraud incidents to ensure that those incidents are duly and thoroughly analysed in a timely manner.
• Manage fraud investigations, as allocated by Senior Manager, in accordance with set standards, policies and procedures.
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
• Use statistical data and other means of analysis for forensic investigations to support line analysis activities and provide meaningful information that will assist in preventing future incidents.
• Prioritise high fraud risk assessment and investigation, to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
• Monitor the adherence to the defined fraud investigation and forensic methodology and make the appropriate escalations as mandated.
• Assist in regular quality assurance for OPCO’s in relation to evaluation of investigations and compliance thereto of Group Methodologies, Frameworks and Policies.
• Provide regular support to OPCO’s on investigations and quality assurance which may include regional travel.
• Provide feedback and share findings to the Fraud Prevention and Detection team on initial fraud trend analysis. 

Continuous improvement 

• Maintain professional development and relevance through awareness on global remain investigations trends, approaches and methodologies.
• Advise and provide suggestions to enhance fraud investigation policies, procedures and standards.

Key Deliverables

• Perform and report on fraud investigations and outcomes
• Oversight and management of medium to high level fraud investigations
• Governance and stakeholder reporting

Role Dependencies

• Active support from the Forensics General Manager and Group Chief Risk Officer
• Understanding of the business contexts and the fraud risks associated with the operations in Group and Opcos
• Collaborations across functions in Group and Opcos
• Participation and involvement in governance forums

Collaboration

Responsibility towards: 

• Internal Stakeholders:
  • Group and Opco Forensics
  •  Functional Areas
• External Stakeholders:
  • Relevant Industry Bodies
  • Service Providers

Qualifications

Education:

• Minimum of 3-year Degree / Diploma in Commerce/Science/Law
• Professional qualification as Certified Fraud Examiner
• Post graduate qualification advantageous

Experience:

• Minimum of 5 years’ experience in an area of specialisation coupled with supervising / managing others
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization
• Experience in managing and conducting complex investigations
• Experience in project and stakeholder management
• Ability to manage multiple projects with competing priorities
• Experience in Post Investigation Support (internal/external legal proceedings)

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supporting People Manager, Relationship Manager
• Results Achiever, Operationally Astute
• Regional and Opco travel

Competencies and Skills:

• Strong investigations skills
• Evidence collection
• Data analytics
• Stakeholder management
• Project management
• Communication and comprehensive report writing
• Conflict resolution

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Digital Marketing and Communications Lead

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Manager – Brand and Marketing

Division: MoMo Payment Service Bank (MoMo PSB)

Mission:

• Drives and ensures effective Fintech implementation of building strong brand equity and TOMA that can be leveraged for customer acquisition, retention and incremental usage  in line with Fintech communication strategy and also ensures  tactical plans are executed to achieve Fintech acquisitions and revenue targets.

Description:

• Develop and execute digital marketing campaigns across multiple channels, including search engine marketing (SEM), social media, email marketing, display advertising, and content marketing.
• Collaborate with internal stakeholders and external vendors to create engaging and effective campaign assets, such as ad copies, landing pages, and visual content.
• Ensure campaigns are launched on schedule and monitor their performance throughout their lifecycle.
• Gather and analyze data from various digital marketing channels to measure campaign effectiveness, identify trends, and generate actionable insights.
• Track key performance indicators (KPIs) such as click-through rates (CTR), conversion rates, return on ad spend (ROAS), and customer acquisition costs (CAC).
• Prepare regular reports and presentations to communicate campaign results, recommendations, and optimizations to the marketing team and relevant stakeholders.
• Continuously optimize campaigns based on data-driven insights, aiming to improve performance and drive better ROI.
• Conduct A/B testing and multivariate testing to refine targeting, messaging, and creative elements.
• Stay up-to-date with industry trends, emerging technologies, and best practices in digital marketing and apply them to enhance campaign performance.
• Collaborate with cross-functional teams, including creative, content, and web development, to align digital marketing initiatives with overall marketing strategies and goals.
• Monitor activities on all MoMo PSB digital touch points, including the MoMo PSB Website (home page and top-level sections) and MoMo brand presence on other social networking sites.
• Assist with developing digital rollout plans and route-to-market strategies for all Master brand initiatives.

Education:

• Degree in marketing, business, or any related discipline or its equivalent.
• Additional certifications in digital marketing are a plus.
• Relevant postgraduate qualifications are an advantage.

Experience:

3–7 years’ experience, which includes

• A minimum of 2 to 3 years’ total experience in Digital Marketing or an allied field is required.
• Proven experience in implementing and managing digital marketing campaigns, preferably in a data-driven environment.
• Proficiency in digital marketing platforms such as Google Ads, Facebook Ads Manager, Google Analytics, and email marketing tools.
• Experience in Fintech, banking, or Mobile Money is preferred.
• Experience working in a global or multinational enterprise with a good understanding of emerging markets is preferred.
• Passion for digital marketing and staying up-to-date with industry trends and best practices.

*Eligible Females and People with Disabilities are encouraged to apply.

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Regional Sales Manager – Abuja

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Senior Manager – Head Distribution

Division: MoMo Payment Service Bank (MoMo PSB)

Mission:

• Responsible for implementing the Fintech business objectives within the region, through the development and implementation of innovative marketing and trade initiatives.

Description:

• Execute the OpCo Fintech strategy in the territory to achieve the business objectives, mind share, and loyalty in the region.
• Assist in conducting demand planning, forecasting product performance, developing budgets for the upcoming year, and implementing plans to achieve the desired targets.
• Develop and execute territory-specific initiatives and manage profitable and sustainable channel partnerships to ensure the achievement of Fintech objectives in the region.
• Initiate trade promotional activities to achieve push and pull effects for financial services products and services, and implement customer and channel reward and recognition initiatives.
• Review and analyze operations and performance to determine what is required to achieve sales targets and ensure these are put in place.
• Achieve BTL visibility objectives across all outlet types and categories in the region through the effective planning and execution of merchandising.
• Review the analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region.
• Drive the integration of Fintech strategies within all relevant channels in the region.
• Monitor and prepare periodic reports on sales performance, profitability, and operator performance trends, and generate periodic channel assessment reports for channel performance reviews.
• Ensure a standard look and feel across all Fintech retail outlet types in the territory.
• Ensure effective communication of the Fintech proposition at the customer and retail layers of the distribution channel.
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations, and any issues affecting the marketing of Fintech products and services in the region.
• Ensure effective communication of Fintech services to customers, agents, and merchants within the region.
• Manage and provide solutions to escalations that have multiple processes or functions that impact the critical path of service delivery, keeping SM Distribution apprised of the same
• Identify and document key risks, issues, and dependencies, and set mitigation actions with guidance from the SM Distribution.
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR.

Education:

• First degree in any commercial discipline
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• A minimum of 2 years in a managerial role
• Experience in Fintech, banking, or telecom is preferred.
• Experience working in a global or multinational enterprise with a good understanding of emerging markets

‘All job applications will be processed in line with the MoMo PSB Privacy notice. Please visit this link: https://bit.ly/momo-priv-policy to access the privacy notice’.

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Regional Sales Specialist – Enugu

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Manager – Regional Implementation Enugu

Division: MoMo Payment Service Bank (MoMo PSB)

Mission:

• Responsible for the development and implementation of innovative marketing and trade initiatives. The role coordinates the execution of regional fintech and merchant strategies to drive OpCo’s value and growth aspirations. Supports the proposal of effective route-to-market options in the implementation of defined strategies for merchants; assists in the distribution of financial services and products through various channels; and coordinates the execution of regional trade marketing strategies to drive growth aspirations in the financial services space.

Description:

• Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
• Assist in the preparation of proposals on change initiatives, SLAs, policies, and procedures, when required.
• Support the execution of the OpCo Fintech strategy in the territory to achieve business objectives, mind share, and loyalty in the region.
• Assist in conducting demand planning, forecasting product performance for the upcoming year, and implementing plans to achieve the desired targets.
• Execute territory-specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the fintech objectives in the region.
• Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services, and implement customer and channel reward and recognition initiatives.
• Achieve Below the Line (BTL) visibility objectives across all outlet types and categories in the region through the effective execution of merchandising.
• Undertake the collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendations for future product development within the region.
• Execute territory-specific MoMo PSB trade marketing initiatives to ensure achievement of the business objectives in the region.
• Execute specific activities for the integration of Fintech strategy within all relevant channels in the region.
• Prepare periodic reports on sales performance, profitability, and operator performance trends, and generate periodic channel assessment reports for channel performance reviews.
• Ensure a standard look and feel across all fintech retail outlet types in the territory.
• Ensure effective communication of the fintech proposition at the customer and retail layers of the distribution channel.
• Ensure effective communication of the fintech services to customers, agents, and merchants within the region.

Education:

• Degree (B.Sc. or HND) in any related discipline or its equivalent in the area of specialization
• Relevant postgraduate qualifications are an advantage.

Experience:

3–7 years of work experience, which includes

• A minimum of 2 to 3 years’ total experience in regional implementation or an allied field is required.
• Experience in fintech, banking, or mobile money is preferred.
• Experience working in a global or multinational enterprise with a good understanding of emerging markets is preferred.

‘All job applications will be processed in line with the MoMo PSB Privacy notice. Please visit this link: https://bit.ly/momo-priv-policy to access the privacy notice’.

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

General Manager – Group Foundation

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Responsibilities

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.  
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. 
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! 
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y’ello 
•    Lead with Care 
•    Can-do with Integrity 
•    Collaborate with Agility 
•    Serve with Respect 
•    Act with Inclusion 

Mission/ Core purpose of the Job

MTN Group is seeking an experienced and visionary General Manager to lead the MTN Group Foundation, driving its corporate social investment (CSI) strategy and flagship programs across all 19 markets. The role will encompass developing frameworks, policies, and processes that align with MTN’s business strategy. The General Manager will ensure MTN’s contributions address national, regional, and continental challenges while enhancing its reputation as a responsible corporate citizen.
This pivotal role will ensure that MTN’s social investments deliver meaningful and measurable impacts, leveraging connectivity and technology for good. The General Manager will oversee strategic program development, stakeholder engagement, governance, and monitoring and evaluation of CSI activities.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Strategy Development and Implementation
•    Design and implement the Group’s CSI Strategy, framework, policies, processes, and procedures for 19 markets.
•    Align CSI initiatives with MTN’s Ambition 2025 and shared value priorities, addressing the most pressing challenges across MTN’s footprint.
•    Develop strategies to leverage MTN’s core expertise and technology to maximize social impact through “technology for good.”

Program Leadership
•    Lead the development and implementation of MTN’s flagship CSI program focused on “Digital Skills for Digital Jobs,” ensuring scalability and local relevance across markets.
•    Spearhead efforts to pilot, test, innovate, replicate, and scale CSI programs to drive maximum impact.
•    Guide platform businesses in aligning their CSI efforts with the overall Group strategy while addressing market-specific needs.

Governance and Compliance
•    Oversee governance structures for the MTN Group Foundation, ensuring alignment with Board expectations and directives.
•    Provide regular reports and updates to the MTN Group Foundation Board and relevant committees, demonstrating progress, challenges, and impact of the Foundation’s activities.
•    Ensure all Foundation activities comply with global standards, King IV, BBBEE, legislative requirements, and other relevant frameworks.
•    Establish robust risk management, financial oversight, and accountability mechanisms to safeguard the integrity of the Foundation’s operations.

Stakeholder Engagement and Partnerships
•    Foster relationships with internal and external stakeholders, including Board members, governments, donors, and international organizations.
•    Negotiate and manage strategic partnerships with global institutions (e.g., UN Women, UNICEF) to amplify the Foundation’s impact.
•    Engage in regional and multilateral forums to strengthen MTN’s leadership in corporate citizenship.

Monitoring, Evaluation, and Reporting
•    Establish outcomes-focused impact assessment frameworks, including Social Return on Investment (SROI), Theory of Change, and SDG mapping.
•    Promote a culture of evidence-based decision-making and continuous learning across markets and platform businesses.
•    Ensure timely, accurate, and high-quality reporting to the Board, stakeholders, and decision-making committees.

Employee and Community Engagement
•    Drive MTN’s Employee Volunteering Program to enhance employee engagement and the company’s Employee Value Proposition.
•    Ensure alignment between employee contributions and the Foundation’s broader social impact goals.

Operational Excellence
•    Develop due diligence guidelines for CSI funding and ensure rigorous financial accountability.
•    Optimize CSI program efficiency by standardizing processes and facilitating knowledge-sharing across markets.
•    Drive co-funding and resource-mobilization efforts to scale programs and maximize beneficiary reach.

Key Deliverables
•    Establish and operationalize the MTN Group Foundation, ensuring robust governance structures.
•    Develop and implement the Group CSI Strategy, policies, and procedures.
•    Lead the development and rollout of flagship CSI programs.
•    Ensure comprehensive and transparent reporting to the Board of Directors and other stakeholders.
•    Build and manage strategic partnerships to amplify social impact.
•    Implement outcomes-based monitoring, evaluation, and learning frameworks.
•    Promote best practices and capacity-building across markets and platform businesses.

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:
•    Bachelor’s degree in Development Studies, Social Sciences, Business Administration, or related field.
•     Master’s degree preferred.

Experience:
•    5 years senior management experience or more with minimum of 3 years in foundation management, corporate social investment, or social impact leadership, preferably in a multinational organization.
•    Proven experience in governance, compliance, and Board-level reporting.
•    Demonstrated success in leading large-scale, multi-market programs with measurable impact.

Skills:
•    Strong governance, risk management, and strategic leadership capabilities.
•    Proficiency in monitoring and evaluation methodologies.
•    Excellent stakeholder management, negotiation, and communication skills.

Competencies:
•    Business acumen to understand business risk and challenges, and recognise corporate opportunities 
•    Excellent project management and communication skills
•    Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
•    Culture and Change Champion, Inspiring People Leader, Relationship Builder
•    Results Achiever, Operationally Astute

Collaboration (Formal and Informal Relationships)
Responsibility towards:  
–    Key customers: MTN Group Board Social, Ethics and Sustainability Committee, Executive Committee, Chief Sustainability and Corporate Affairs Officer, Opco CEOs, Head of Corporate services and Foundation/CSI Division representative, Group platform businesses 
–    Key suppliers: Corporate social investment specialist firms, consultancies, Market Intelligence and Research Agencies

Engineer – Data Centre

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Manager Data Centre

Division: Information Technology

Description

• Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
• Manage crisis situations and work under pressure to resolve problems.
• Plan and undertake projects to improve and upgrade key IT systems as directed by IT Senior management.
• Develop, contribute, and evaluate technical proposals related to Data Centre Operations.
• Contribute to continuous improvement of platform performance, scalability, efficiency, and reliability
• Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge 
• Work cross-functionally with various teams
• Ensure policies and processes are well-documented, communicated and followed
• Advocate for and drive major initiatives that move the organization forward and help us scale 
• Assist other Infrastructure and Cloud team and development teams to resolve application-to-platform integration issues (IaaS and PaaS) across different cloud providers and deployment models.
• Provide information timely for Audits and Security and audit requests and ensure vulnerabilities and findings are closed 
• Effective access controls to Infrastructure platforms.
• Ensure Incident and Problem resolution within SLAs
• Work with the Network and Facilities teams to ensure adequate Security, Network and Power and Cooling in the Data Centers.
• Work with OEMs, Partners, Planning teams and other key stakeholders to ensure highly available Data Centre

Education:

• First Degree in any related field
• Relevant Professional Certifications e.g. Data Centre Certifications, Network Certifications etc.
• Fluent in English

Experience:

3 – 7 years’ experience which includes:

• Vast Knowledge of Data Centre design, project implementation and operations support.
• Vast knowledge of Data Centre Network Design, Implementation and Support.
• Knowledge of IT equipment handling, power, and cooling technologies
• In-depth understanding of LAN and SAN cabling Support and implementation techniques
• Good troubleshooting, analytical, communication and collaboration skills
• Development of policies, Processes and Procedures as required to guide Data Centre Operations 
• Familiar with Agile project management methodologies.
• Good understanding of ITIL Infrastructure Library Framework

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Senior Lead – Sales and Trade Development Minna

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Senior Manager – Sales and Trade Development Kaduna

Division: Sales and Distribution

Mission:

• To promote the MTN brand and deliver on the monthly sales target and other expectations as required by the Sales & Distribution division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SIM Registration Acquisition Agents.

Description:

• Ensure an increase in sales, activations, and product penetration by ensuring brand visibility within assigned territory.
• Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and increased product knowledge, as well as identify developmental opportunities for team members.
• Oversee and coordinate all technical activities and the activities of team members, and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to team members and other operational staff and communicate service standards to ensure that targets are achieved.
• Work with other units/departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.

Education:

• A first degree (B.Sc. or HND) in any Social Science degree or related discipline
• Fluent in English

Experience:

3 – 7 years’ experience including:

• Experience using data mining tools
• Telecoms experience would be an added advantage

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Advisor – Immigration

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Manager – Industrial Relations and Support Services

Division: Human Resources

Mission:

• To coordinate all activities related to immigration and emigration of all MTN employees. 

Description:

• Develop and maintain standard immigration policies, process and procedures for MTNN in consultation with the line Manager.
• Administer immigration processes including issuance of work permits to new expatriates after confirming that all statutory and administrative requirements relating to resident permits, temporary work permits, E-migration have been met by relevant/respective MTN employees.
• Advise MTNN on new immigration related legislation; interpret impact on MTNN and make recommendations on necessary actions as required.
• Ensure periodic reconciliation of expatriate quota with the Nigeria Immigration Authorities and manage expatriate quota positions by ensuring that expatriate quotas are renewed as and at when due.
• Liaise with the Nigerian Immigration Authorities on extension of expired temporary work permits and the processing of certified residence permit, (CERPAC) E-Migration residence Permits and multiple re-entry visas for MTNN expatriates.
• Ensure excellent performance and quality service delivery, maintaining strong internal and external relationships.
• Evaluate information received for visa applications and thoroughly review all accompanying documentation in order to determine the suitability/compliance of the applicant with the requirements of the Immigration and Refugee Protection Act.
• Support employees with necessary documentations for VISA application processing when required.
• Ensure monitoring and tracking of expatriate visas and expiring periods and ensure customers are kept informed of any developments relating to visa queries.
• Manage customer workflow queues within pre-defined timescales, prioritizing effectively when necessary.
• Maintain cordial relationships and goodwill with the Nigerian Immigration Authorities and other stakeholders such as the Federal Ministry of Interiors etc. 
• Process, track and monitor visa applications and visa renewal for MTNN staff traveling for business purposes e.g. trainings; and provide advice/assistance to MTNN staff regarding passport applications and renewals.
• Manage sensitive relationships with top officials in the Immigration office and High Commissions/Embassies.

Education:

• A first degree in any field. A degree in foreign or international relations or any related discipline would be an added advantage
• Knowledge of Immigration Acts & Manual and ability to interpret immigration laws

Experience:

3 – 7 years of experience in an area of specialization; with experience with working with others.

• Experience working in a medium organization 
• Experience in immigration and emigration, passport and documentation management 
• Experience in supervisory role

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Representative – Sales and Trade Development Osisioma

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Manager – Sales and Trade Development Abia

Division: Sales and Distribution

Mission:

• To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

1–3 years’ experience in an area of specialization, with experience working with others

• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Analyst – Campaign Management

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Manager Campaign Management

Division: Digital Services

Mission:

• Execute Digital Services’ campaign strategy by identifying, developing, and managing campaigns, channels, partnerships, and platforms to help MTNN acquire customers and grow revenues in alignment with the overall business strategy and market requirements.

Description

• Implement and monitor Digital Services’ advertising and campaign strategy
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ campaigns, channels, and platforms
• Collaborate with cross-functional teams to develop and conduct effective and efficient campaigns, channels, and platforms
• Ensure campaigns, channels, and platforms adhere to all MTNN and regulatory policies relating to digital products and services 
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CRX, CSS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a campaign, channel, and platform perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Monitor the documentation, development, testing, and launch of campaigns, channels, and platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
• Use effective and efficient campaigns, channels, and platforms to grow digital revenues and subscriptions to exceed targets as specified in the business plan
• Monitor digital revenues and subscriptions to confirm the validity of the associated business case as specified in the business plan, if necessary 
• Monitor the design, documentation, development, implementation, testing, and launch of campaigns, channels, and platforms
• Using campaign results, identify new opportunities such as features, growth areas, markets, and trends

Education:

• First degree in Marketing, Mass Communication or any related discipline
• Certification or training in (Agile) Project Management will be an advantage
• Fluent in English

Experience:

3 – 7 years’ experience which includes

• A minimum of three (3) years in a small- or medium-sized organisation
• Experience in digital marketing, growth marketing, campaign analytics and performance evaluation
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team
• Experience in Information Technology, OTT, or telecommunications will be an advantage
• Ability to analyse and identify critical business/customer/product metrics and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

General Manager – Business Development

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Chief Digital Officer

Division: Digital Services

Mission:

• Define and monitor the implementation of Digital Services’ ecosystem, partnership, product, and service development strategies to acquire customers and grow revenues in alignment with MTNN’s business strategy and market requirements.

Description:

• In alignment with MTNN’s business objectives and market demands, use old and new technologies to design, build, manage, and develop a compelling and innovative digital services ecosystem (apps (gaming, music, video, podcasts), partners, platforms, products, services, and systems) that will allow MTNN to acquire customers, grow revenues, and lead the market across multiple customer and market segments.
• Establish the short, medium, and long-term road map for MTNN’s application, ecosystem, partner, platform, product, and service technology in alignment with MTNN’s business strategy.
• Develop and monitor the implementation of tactical plans – including but not limited to enhanced/new business models, business requirements, features, functionalities, partnerships, products, and services.
• Negotiate and manage partnerships with OEMs and platform providers with the objective of driving revenue growth and profitability.
• Collaborate closely with the Digital Business Growth team to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of applications, ecosystem elements, partnerships, platforms, products, and services for multiple customer segments.
• Oversee the end-to-end telco, mobile and web applications development lifecycle, from ideation to deployment, ensuring that all features and processes are optimized for efficiency and quality.
• Define relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded.
• Identify business risks and critical issues and determine appropriate risk mitigation plans covering a short- to long-term timeline
• Develop a framework to understand competition(s) and provide solutions to react to competitive threats while monitoring the local and international environment to identify new applications, ecosystem elements, partnerships, platforms, products, and service opportunities.
• Monitor and review resources to ensure that they are allocated and utilized in a cost-effective and financially disciplined manner in line with Digital Services’ budget provisions
• Interrogate and understand customer (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing digital platforms, products, and services to identify new business opportunities.
• Integrate into a telecom ecosystem and optimise a wide variety of rich media services, including various applications, video streaming, mobile and console gaming, music streaming, lotteries, and betting to drive customer engagement and revenue.
• Lead the design, development, launch and ongoing management of digital apps, products, and services, ensuring intuitive and seamless customer experiences and adherence to industry best practices
• Define the technology strategy and roadmap for Digital Services in line with MTNN’s overarching business goals
• Regularly review the technology strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem by providing direction, structure, frameworks, models, plans, and roadmaps.
• Develop consistent, efficient, relevant, and standard policies, processes, and procedures for implementing and optimizing Digital Services partnerships, platforms, products and services.
• Champion the review of business processes (headcount, process optimization, business optimization etc.) to drive efficiency gains to ensure at least a 5% reduction in MTNN’s budget year-on-year.
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CRX, CSS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from partnerships, platforms, products, and services perspective.
• Develop an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Ensure that the Digital Business Development team provides accurate, current, data-driven, relevant, and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, KPI performance indicators and data, the status of crucial departmental activities and resources, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
• Work with the General Manager, Business Growth to develop and monitor the implementation of:
  • Application, partnership, platform, product, and service strategies that exceed identified/evolving customer expectations, needs, and priorities
  • Strategic and tactical growth plans, including new business models, applications, partnerships, content, and services.
  • Application/product/service withdrawal, ensuring that alternative solutions are available to customers, properly planning a migration path to alternative services, and communicating changes effectively with a limited impact on revenues and subscriptions
  • Updated product and service technology roadmap for Digital Services
• Monitor and improve MTNN’s NPS related to applications, partnerships, platforms, products, and services
• Promote a customer-focused culture in Digital Services
• Drive differentiation through better customer experiences and digital channel transformation to create new routes to market and ensure that services/products are easily accessible to customers
• Evaluate and refine product and ecosystem development policies, processes and procedures to enhance productivity, reduce bottlenecks, and ensure the delivery of high-quality telco-based apps, content, and services
• Nurture and manage relationships with external and internal ecosystem partners (including but not limited to content creators, device manufacturers, suppliers, technology providers, and vendors), negotiate agreements, optimise partnerships, improve products, and identify opportunities for collaboration and growth
• Champion external and internal stakeholder engagement strategies, including but not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, and performance metrics
• Enhance/expand MTNN’s role in the larger national macro-environment by representing the division and the company at industry events and with key stakeholders and contributing to/participating in CSR projects, NGOs, recognised professional institutions, think tanks, etc
• Collaborate with external and internal stakeholders to improve their processes, in turn, improve the efficiency of MTNN’s operations and accelerate MTNN’s leadership in the Nigerian ICT/Digital industry
• Drive MTNN’s Cultural Operating System and refreshed values required to improve business performance
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape
• Identify, evaluate, and track the development needs and performance of staff, providing opportunities for staff to build on the company’s investment in their training and improve productivity
• Contribute to the growth, satisfaction, and well-being of the team and the development of a team culture focused on growth, innovation, and stakeholder management
• Stay abreast of and share information about new and existing regulatory policies, digital, industry, marketplace, and platform trends with the team
• Develop and implement a knowledge transfer plan for Digital Services to drive continuous improvement

Education:

• A first degree in Engineering, Computer Science, or any related discipline
• MSC/MBA qualification in a related field
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
• Certifications in digital ecosystems, emerging technologies and product ownership/development are advantages
• Fluent in English.

Experience:

A minimum of twelve (12) years in a global/multinational enterprise, and an understanding of emerging markets which should include:

• 5 years in a strategic role within a large organization 
• At least 2 years of digital product development experience
• Experience at the senior management level in Information Technology, OTT, or telecommunications will be an advantage
• Detailed understanding of the digital ecosystem, players, business models and industry-related best practices with experience working in a digital environment
• A track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
• Detailed understanding of the digital ecosystem, players, business models and industry-related best practices with experience working in a digital environment 
• Expertise in the design, development, integration and delivery of medium- and large-scale applications, ecosystem elements, platforms, products, and services to drive digital revenue/subscription growth by providing a cohesive and holisitic ecosystem that drives a seamless user experience
• Experience in product development, product life cycle management, and product performance evaluation 
• Experience in implementing agile methodologies and best practices in product development to streamline workflows and improve time-to-market for mobile apps, content, and services 
• Extensive experience in designing, developing, managing, and optimizing mobile apps and web architecture for reliability, scalability, and security 
• Extensive experience in building strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team, creating digital-first experiences, enhancing the digital customer experience across all touchpoints, ensuring consistency and alignment with brand values, and managing supplier contracts, relationships, and SLAs for different applications, ecosystem elements, platforms, products, and services
• Extensive experience in deploying a comprehensive and intuitive user experience strategy (playbook, design system etc) that aligns with business goals 
• Familiarity with emerging technologies and trends in the digital services industry (e.g., cloud gaming, content monetisation models, gaming, mobile applications, music, podcast, and video streaming domains), ICT (e.g., AI, AR/VR, blockchain, cloud computing, digital transformation)
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team.

Senior Lead – Sales and Trade Development Ajeromi-Ifelodun

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Job Description

Reports To: Manager – Sales and Trade Development Lagos Mainland

Division: Sales and Distribution

Mission:

• To promote the MTN brand and deliver on the monthly sales target and other expectations as required by the Sales & Distribution division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SIM Registration Acquisition Agents.

Description:

• Ensure an increase in sales, activations, and product penetration by ensuring brand visibility within assigned territory.
• Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and increased product knowledge, as well as identify developmental opportunities for team members.
• Oversee and coordinate all technical activities and the activities of team members, and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to team members and other operational staff and communicate service standards to ensure that targets are achieved.
• Work with other units/departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.

Education:

• A first degree (B.Sc. or HND) in any Social Science degree or related discipline
• Fluent in English

Experience:

3 – 7 years’ experience including:

• Experience using data mining tools
• Telecoms experience would be an added advantage

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Coordinator – Service Fulfilment

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Job Description

Reports To: Senior Manager – FTTH Service Fulfilment

Division: Fixed Broadband

Mission:

• Fulfill Fibrenet orders to customer satisfaction within Service Level Agreement (SLA) and acceptable service standards.
• Orchestrate the service fulfillment process through efficient coordination of key actors and touchpoints to meet run rate targets and support FTTH business acceleration.

Description:

• Track new job orders (JO) on DCLM, push them to appropriate home connection (HC) partners, and orchestrate their fulfillment in compliance with the Standard Operation Procedure (SOP), SLA, Customer Service Etiquette, and MTN Service Culture.
• Proactively manage and resolve all operational challenges experienced by HC partners during home connection visits and installation.
• Track HC partner’s material usage (ONT and accessories) and avert stock-outs that may impact service fulfillment operations.
• Activate product types upon successful provisioning of customer ONTs and forward batches of fulfilled JOs to appropriate Customer Service Partners for customer onboarding.
• Update the service fulfillment BSS system (DCLM) in a timely manner and ensure updates are accurate and consistent.
• Effectively manage customers for issues resulting in service fulfillment delays to prevent negative social media comments that may demarket the brand, impede referral sales, or trigger refunds.
• Coordinate home connection (HC) vendor field activities, especially drop cabling activity, customer service etiquette, and stock usage tracking to prevent material stock-outs that may impact SLA and customer journey.
• Be the customer’s advocate throughout the service fulfillment journey and ensure the customer is managed with continuous and consistent communication.
• Develop an effective feedback mechanism to improve operational efficiency and standardize the service culture.
• Orchestrate the interactions and relationships with ecosystem players to achieve continuous upskilling of field teams, service culture, and brand awareness.

Education:

• First degree in Social Sciences, Engineering, or IT-related disciplines
• Fluent in English

Experience:

• 3–7 years’ experience in a service fulfillment role in a telecoms, e-commerce, or financial services industry.
• Experience in customer service etiquette, sales/marketing, or a related function.
• Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel)
• Experience working in a medium organization.
• Understanding MTN fibre broadband products is an added advantage.
• Basic knowledge of FTTx technology and architecture is an added advantage.
• Excellent organizing, time management, and problem-solving skills.

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

Senior Specialist – Business Intelligence and Big Data

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Mission/ Core purpose of the Job:  (Short description)
To drive the development and implementation of MFS best practise business intelligence governance, methodologies and process
 

Responsibilities

Context: (Global influences, environmental / industry demands, organisational mission, etc.)

•    Fast changing, regulated business environment.
•    Rapid advancement of diverse systems and technology on both the OSS (Operational support systems)/BSS (Business Support Systems)
•    layers
•    Operational excellence and best practice methodologies.
•    Trends within the industry as being experienced and embraced internationally.
•    MTN SA and MFS Group Business Intelligence, Fraud and Revenue Assurance best practices and standards and applications.
•    Highly regulated and legislated environments.
•    Operate in a scarce skills & highly specialised system environment.
•    Best practise/common practise frameworks DAMA, ITIL, e-TOM standards etc.
•    MTN SA and ECW architecture and data management frameworks
•    Requirement for single version of the truth drive across MTN South Africa
•    Outsourced partners and the driving of these through retaining in-house knowledge and supplying vendors fully fledged and detailed specifications and driving in the fulfilment of these
•    High data volumes

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Task Complexity: 
Strategic input
•    Assist in  developing goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
•    Assist  the enablement of a self-service philosophy
•    Support the frameworks created that process the acquisition and dissemination of data from/to external sources based on the needs of the organisation
•    Create and implement the concepts and ideas for possible future implementation.
•    Support the strategic analysis of MTN MFS system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
•    Assist with  developing the information roadmap, sourcing of new data sets and phasing of core reference data sets

Tactical Planning and Operations
•    Ensure the function delivers BI solutions for MFS Business unit
•    Ensures effective and quality reporting and functional analytics is delivered to the business clients to facilitate effective decision-making
•    Provide operational leadership to the team, in line with business requirements and best practices within the business intelligence function.
•    Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly
•    Drive best practice, continuous improvement and innovation, continuously refine the information, reporting, and analytical needs of the assigned business units
•    Enable MFS business unit to track performance reporting 
•    Identify and support initiatives to identify redundant / duplicated reporting
•    Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer
•    Provide consultation for all application-related projects so that decisions can be made as to the most appropriate delivery methodology
•    Ensure Service Level Agreements are in place for timely production data and dashboard update delivery with business and other data users.
•    Ensure incident and problem processes are in place for collaboration with IS Helpdesk, Incident and Problem managers.
•    Ensure the creation and management of proof of concept environments to assist with requirements definition
•    Ensure delivery of (authorised) projects according to the prioritised project list
•    Refine the information, reporting, and analytical needs of the organisation.
•    Support strategic relationships with vendors to ensure the enablement of MTN Strategy
•    Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the MTN’s IS systems
•    Ensure  the team performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
•    Provide consultancy to process at a project level on application, data, security, infrastructure, testing and operational designs through interactions with other MTN architects, applications and operations subject matter experts.
•    Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN
•    Analyse the current business environment to detect critical deficiencies and recommend solutions for the improved uses of information technology and related solutions and applications
•    Improve and refine portfolio’s area of expertise with regards to additional frameworks and strategies required to improve the IT landscape
•    Provide consultation on critical business and IT problems, researching and identifying enabling technologies based on customer requirements and defined business processes
•    Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
•    Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products to be used, application interfaces internally and external to MTN
•    Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends
•    Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.

Project Delivery
•    Develop and drive the execution of agreed projects
•    Drive the implementation, tracking, monitoring and compliance of Projects
•    Contract manage in line with Procurement Policies
•    Co-ordinate project reporting
•    Ensure effective implementation of the integrated project management model
•    Risk management

Business Analysis
•    Perform MTN SA Business Analysis in line with the methodology and guidelines
•    Identify ways to fine tune policies, processes and systems in line with changing work practices
•    Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
•    Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
•    Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
•    Ensure that benchmarking is conducted with other companies and organizations within and outside the industry
•    Construct business cases for initiations proposed by the business through research while considering best practice, local conditions, trends, as well as competitor activity
•    Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Customer
•    Develop a prioritisation process to drive prioritisation of requirements and initiatives in Enterprise Information Systems to ensure timeous delivery of requirements
•    Understand customer needs and develop/fine-tune systems accordingly
•    Integrate business requirements and BI roadmap to ensure delivery in a sustained manner in conjunction with the release management
•    Ensure that EIS present to business on a regular basis on underutilized capabilities of systems, reports and future BI landscape

Internal Processes
•    Make sure that team members work together with Operational areas (full system co-ownership)
•    Planning and Operational areas need to function as a cohesive unit
•    Working relationships with Operational area must include:
•    – Discussing status of projects 
•    – Discussing new projects on the horizon
•    – Discussing system issues that may or may not require planning analysis
•    Assist in testing system functionality through the application of custom scripts

Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.
    Recruit, develop and retain people with outstanding skills, qualifications and potential.
•    Ensure effective performance management and ensure the identification of training needs takes place
•    Ensure accountability such that customer centricity culture is adhered to
•    Maintain good Employee relations and enhance collaborative teamwork
•    Ensure that subordinates obtain the coaching and guidance that they need
•    Build professionalism, loyalty and commitment to the organization
•    Communicate actively and effectively resolving any potential conflicts that may arise. Also monitor disciplinary and grievance actions and trends
•    Maintain clear roles within the team to enhance collaboration and results                                                                          

Role Complexity:  
•    Management of perception that all internal clients have equal access to services.
o    Managing Group expectations in terms of overall business unit delivery
o    The environments deal with a diverse set of systems with different programming languages, underlying system architectures, Operating
•    Systems (Unix/Linux), storage administration and databases
o    Liaise cross-functionally with:
•    The Internal Enterprise Services Team for:
o    Work on cross functional projects which require end to end solution architecture
o    Co-establishment of various IT and Telco standards including those relating to Hardware
o    Any requirements related to Service Orientated Architectures
•    The Internal Project Management team to ensure that large cross functional projects and correctly managed and that all projects in one’s area are visible on a central dashboard
•    All Product areas in order to understand and interpret any of their product requirements
•    All Customer Management areas to assist in support Subscribers and Corporate customers effectively
o    Liaise with Vendors and suppliers to deliver solutions in a consistent manner and ensure team supply vendors with accurate and complete functional requirements

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
•    Identify opportunities for areas of improvement across the business.
•    Analyse the information obtained and disseminate to relevant areas of the business in a value-adding way.
•    Continuously review business intelligence performance and recommend creative ways to enhance performance.
•    Provide innovative solutions to ensure that business intelligence is delivered on time according to best practices.
•    Use resources creatively and balance the workload to meet the demand and deliver required outputs at the required quality level.
•    Explore creative and innovative ways to change/ enhance the business intelligence requirements of the business to increase efficiency and effectiveness of existing architecture.
•    Identify optimal sourcing strategies to ensure the management of the cost profile of EIS operational delivery.
•    Apply market research in an optimal way to add as much value as possible to own and other areas of the business
•    Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
•    Recommend innovative solutions to enhance MTN performance
•    Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
•    Due to the interdependence on other areas of the business and stakeholders – deadlines may be missed if bottlenecks are not identified timeously / delays occur
•    Lack of support and buy in from stakeholders and/ or poor stakeholder management
•    Poor planning and forecasting to adequately meet the needs of the unit
•    Lack of resources and expertise to perform the work
•    Existing MTN SA and ECW integrated systems and data framework
•    Poor articulation with others in the department and other stakeholders – no timeous communication
•    Scope of what is undertaken could be underestimated or under scoped
•    Dependency on vendors chosen
•    Changing priorities in the business and conflicting priorities in different areas of the business
•    Small pool of highly skilled people
•    Balancing long term strategy with immediate business needs
•    Evolution of technology
•    Changes in regulatory and statutory environments
•    Reliance on stability of technical environments

Collaboration:  Refers to formal and informal relationships
Responsibility towards:  who are they and what do they receive from the incumbent.
•    Direct reports: TBD
•    Key customers: Group MFS Executives, MTN SA Executives, General Managers and senior Managers with their functional areas
•    Key suppliers: Procurement, Suppliers for Trade Marketing. Sourcing and managing suppliers; professional services suppliers (Architects, QS, etc. Business and Enterprise Architecture Vendors), External systems supporting new lines of business (Mobile Money, Media and
•    Relations, etc.: All departments in MTNSA and Group, MTN’s business strategy, MTN IS operations and applications, Network division, Enterprise business unit (EBU)

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
•    Independent thought and Judgment:
•    Alignment to department strategy.
•    Determine SLAs with “internal clients” as well as external outsourced suppliers.
•    Resource allocation.
•    Team motivation.
•    Exercise the mandate, subject only to budget, policy and legal constraints
•    Dissemination of information
•    Implement change on a discretionary basis as presented by the GM
•    Implement efficiencies and effect of systems and processes
•    Implementation of action plans and activities
•    System, process and procedure fine-tuning / development to achieve business objectives
•    Team motivation
•    All decisions made to be aligned to MTN SA strategic & Business plan.
•    Exploration of the market and global trends to recommend future direction in terms of business architecture and information needs.
•    Lateral thought to recommend system development requirements to align with Business Plan strategy.
•    Decision-making that is effective and responsible for profit and business sustainability and growth and within parameters of budget and business plan
•    Make retention-based judgement calls
•    Objectives set for the department / area / unit

Authorities:
•    As per level of delegation

Qualifications

Minimum Requirements  – minimum necessary, and not the ideal / preferred should be included.
Education:
•    Degree / National Diploma in Information Systems or Engineering (BSc IT, Bcom IT, Diploma IT)
•    Managerial courses will be an advantage
•    Fluent in English and language of country preferable

Global Experience Standards 
•    Minimum of 5 years’ experience in a multi-disciplinary IT environment, including, but not limited to, business intelligence, application architecture, application management, application design and development, database management, operations.
•    Experience in supervising/managing others
•    Good understanding of all aspects of BI and Information Management processes.
•    Experience in a telecommunications environment highly preferred
•    Project management and business optimisation experience would be advantageous
•    Exposure to managing external vendor/supplier relationships and service level agreements
•    Experience working in a medium to large organization

Training:
•    Data warehousing systems
•    Business Intelligence systems ,
•    People management Skills
•    Data visualisation
•    Industry related seminars / conferences
•    Systems training
•    Telco-related training
•    Project and programme management
•    Product and services
•    Presentation skills
•    Communication (written and verbal)
•    Negotiation
•    Other IT Specific – Architecture, Networks & Storage infrastructure systems

Competencies:
    
Head – Big Picture Focus (20)
•    Conceptual Thinker  –  Executes tactical plans to achieve strategic requirements
•    Problem Solver  –  Has the mental agility to identify and solve relevant business challenges
•    Improvement  Driver –  Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)
•    Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
•    Supportive People Manager –  Is self-aware and supports team capability development through opportunity creation for realising potential
•    Relationship Manager  –  Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (40)
•    Results Achiever –  Produces sustainable business results through ethical practices
•    Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

Skills / physical competencies:

•    Ability to take clear and economically sound decisions in a fast moving competitive environment
•    Superb people leadership and management skills and demonstrated ability to build and energize high performance teams
•    Strong “can-do“ attitude combined with an ability to take a step back and articulate the implications of key decisions
•    Robust, conceptual and integrative thinking – pull together multiple strands from many perspectives across the organisation and make sense of them
•    Business Acumen – a deep understanding of the business as a whole
•    Strong planning skills with relevant project management experience
•    Customer centricity
•    Strong analytical and problem solving skills
•    Sound understanding of data warehouse methodologies
•    Networking skills – the ability to build relationships internally that foster the flow of work
•    Excellent communication skills – the ability to translate strategy into actions and drive implementation
•    Flexibility – the ability to adapt and change in the light of changing circumstances / new information
•    Influencing skills
•    Facilitation skills
•    Process management skills
•    Coaching skills
•    Time management                                                                                                                                                                                                  
•    Excellent presentation and writing skills
•    Strong researching skills 
•    Behavioural qualities:
•    Influential
•    Resilience
•    Decisive
•    Action-oriented
•    Customer centricity
•    Assertive
•    Comfortable working with abstracts and concepts
•    Attention to detail
•    Flexible and adaptable
•    Agnostic towards technology/application vendor and product choices – focus on results than in personal choices
•    Has a reputation for integrity and displays a high degree of solution intellectual integrity.
•    Respected leader by the business units and application development division
•    Future visioning
•    Professional ethics
•    Initiative
•    Foresight
•    Perseverance – Copes with pressures and setbacks
•    Networking abilities
•    Team builder/player
•    Ability to adapt to changing requirements of clients and staff members
•    Excellent Interpersonal Skills
•    Passion for IT
•    Adaptable to change

Knowledge:

•    IT information systems
•    Exposure to financial systems
•    Exposure and sensitivity to customer facing issues (marketing sales etc), and understanding the implications thereof
•    Systems knowledge
•    Understand system structure and ECW architecture
•    Knowledge of legislative requirements (highly regulated environment)
•    Telecommunication sector knowledge (Now and Future)
•    Systems architecture & design skills including: Activity diagrams, Business requirements gathering and feedback, Capacity upgrade planning, deployment and testing planning, use case diagramming.
•    Oracle RDBMS, MySQL, NoSQL Hadoop
•    Strong knowledge of SQL / PLSQL / IMPALA / R
•    Knowledge about visualisation tools/outputs for example OBIEE, MSBI, Tableau, SAS Visual Analytics, HTML5, FACTS
•    Knowledge of SAS software including Base SAS, Enterprise Guide etc.
•    Detailed knowledge on data integration tools including FLUME, SCOOP, Oracle Data Integrator, Informatica, SAS
•    Knowledge of business analytics trends including “big data” technologies, methods and processes                                                                   
•    Exposure and sensitivity to customer facing issues (marketing, sales etc.), and understanding the implications thereof
•    Business acumen

Officer – Customer Operations Walk In Enugu

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Manager – Customer Operations Walk In Asaba

Division: Customer Relations and Experience

Mission:

• Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.

Description:

• Escalate and route customer issues to the relevant process operators.
• Perform necessary system transactions related to customer request.  
• Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
• Maintain Integrity of managing subscriber data/information.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Identify and report on customer impacting trends. 
• Enlighten and educate customers on new products and initiatives within MTN.  
• Educate customer on use of products and services.
• Document actions taken to resolve client problems.
• Verify correct cash amounts are paid
• Perform software installation and configuration requests.
• Perform incidence escalation process in compliance with laid down policies and procedures
• Collect and book- in customer phones for warranty repairs
• Communicate credit status to customers
• Identify problematic invoices proactively and promptly notify the billing division
• Assist with Printing post-paid client bills
• Generate funds from sales and render after sales support service 
• Handle cash and ensure correct amounts are paid
• Collect customer phones for warranty repairs

Education:

• First Degree in any related field
• Fluent in English 

Experience:

3-7 years’ experience, which includes

• Experience working with others.
• Experience working in a medium-organization
• Experience in a call-center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

Officer – Customer Operations Walk In Asaba

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Reports To: Manager – Customer Operations Walk In Asaba

Division: Customer Relations and Experience

Mission:

• Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.

Description:

• Escalate and route customer issues to the relevant process operators.
• Perform necessary system transactions related to customer request.  
• Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
• Maintain Integrity of managing subscriber data/information.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Identify and report on customer impacting trends. 
• Enlighten and educate customers on new products and initiatives within MTN.  
• Educate customer on use of products and services.
• Document actions taken to resolve client problems.
• Verify correct cash amounts are paid
• Perform software installation and configuration requests.
• Perform incidence escalation process in compliance with laid down policies and procedures
• Collect and book- in customer phones for warranty repairs
• Communicate credit status to customers
• Identify problematic invoices proactively and promptly notify the billing division
• Assist with Printing post-paid client bills
• Generate funds from sales and render after sales support service 
• Handle cash and ensure correct amounts are paid
• Collect customer phones for warranty repairs

Education:

• First Degree in any related field
• Fluent in English 

Experience:

3-7 years’ experience, which includes

• Experience working with others.
• Experience working in a medium-organization
• Experience in a call-center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

Senior Lead – Sales and Trade Development Rumuokoro

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Job Description

Reports To: Senior Manager – Sales and Trade Development Port Harcourt

Division: Sales and Distribution

Mission:

• To promote the MTN brand and deliver on the monthly sales target and other expectations as required by the Sales & Distribution division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SIM Registration Acquisition Agents.

Description:

• Ensure an increase in sales, activations, and product penetration by ensuring brand visibility within assigned territory.
• Review channel operations and stock levels and ensure proper stock management in the channel in order to meet customer demands.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and increased product knowledge, as well as identify developmental opportunities for team members.
• Oversee and coordinate all technical activities and the activities of team members, and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to team members and other operational staff and communicate service standards to ensure that targets are achieved.
• Work with other units/departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.

Education:

• A first degree (B.Sc. or HND) in any Social Science degree or related discipline
• Fluent in English

Experience:

3 – 7 years’ experience including:

• Experience using data mining tools
• Telecoms experience would be an added advantage

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Account Manager – Account Manager

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Mission/ Core purpose of the Job: (Short description)
Support and assist the Senior Account Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.
Context: (Global influences, environmental / industry demands, organisational mission, etc.)
• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused
Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.
Input into Operational Planning
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Account management
• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
• Prepare reports on account performance as required.
Customer Service and Satisfaction
• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.
Quality Control
• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.
• Adopt a customer centric approach
• Build employee relations and collaborative teamwork
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour
Minimum Requirements – minimum necessary, and not the ideal / preferred should be included.
Education:
• Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related
Experience:
• At least 3 years of experience in the telecoms industry
• Experience in Account Management is essential, preferably in fast moving industry
• ICT Experience (GSM) is preferable
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Manager – Corporate Communications & PR

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Main Purpose:

The Manager – Corporate Communication and PR at MTN Uganda is responsible for executing strategic communication plans that enhance MTN’s public image, strengthen stakeholder relationships, and drive engagement with media and external partners. The role focuses on public relations, media relations, digital communications, and reputation management, contributing to MTN Uganda’s broader business objectives and positioning as a leading telecom and technology company.  

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Manager – Corporate Communication and Public Relations (PR)

Reports to: Senior Manager – Corporate Communications and PR

No. of Vacancies: 1

Main Job Functions

Strategic Communication Planning

• Execute corporate communication and PR strategies that align with MTN Uganda’s business goals and enhance the company’s brand image in the market.
• Work closely with the Senior Manager – Corporate Communications and PR to develop communication initiatives that effectively communicate MTN’s vision and leadership in digital transformation.
• Ensure messaging is clear, consistent, and resonates with key audiences, including customers, industry players, regulators, and the general public.

Stakeholder Management

• Engage and manage relationships with external stakeholders, including government officials, regulatory bodies, and industry associations.
• Collaborate with key stakeholders on joint communication efforts, ensuring MTN Uganda’s voice is heard in industry conversations and policy discussions.
• Support MTN foundation and community engagement initiatives, positioning MTN Uganda as a socially responsible corporate citizen.

Media Relations

• Foster strong relationships with local and international media, ensuring positive and accurate coverage of MTN Uganda’s initiatives and milestones.
• Prepare and distribute press releases, media kits, and other PR materials, ensuring timely and impactful communication of key announcements.
• Act as a liaison between MTN Uganda and the media, coordinating interviews, press briefings, and media queries.

Public Relations Management

• Lead proactive PR campaigns to enhance the company’s reputation and communicate its role as a driver of digital inclusion in Uganda.
• Manage crisis communication plans, addressing any reputational risks swiftly and effectively.
• Monitor media coverage and public sentiment, providing strategic advice to the Senior Manager on mitigating risks and leveraging positive narratives.
• Ensure the effectiveness of the PR agency, overseeing their work to align with MTN Uganda’s communication objectives, reviewing their performance, and optimizing collaboration for impactful results.

Digital and Social Media Strategy

• Oversee MTN Uganda’s digital PR presence, managing online platforms and ensuring that messaging aligns with broader communication goals.
• Monitor digital sentiment and manage online reputation, addressing any issues or negative coverage promptly.
• Develop and execute content strategies that increase engagement across social media platforms.

Content Development

• Create high-quality, engaging content for press releases, speeches, media statements, articles, and social media posts, ensuring alignment with MTN Uganda’s brand tone.
• Support senior executives with communication materials for public speaking engagements, media interviews, and events.

Key Performance Indicators (KPIs)

• Increase in positive media coverage and stakeholder engagement. 
• Successful execution of PR campaigns and management of crisis situations.
• Growth in online visibility and digital engagement.
• Strengthened relationships with media and key stakeholders measured by our annual Reputation Index survey.

Education 

• Bachelor’s degree in communications, Public Relations, Journalism, Marketing, or a related field.

Work Experience        

• Minimum of 5 years in corporate communications, public relations, or media management, preferably within the FMCG sector.

Attributes and Skills Necessary Skills:

• Strong media relations and crisis management expertise.
• Proven ability to manage external stakeholders, including government and regulatory bodies.
• Excellent written and verbal communication skills.
• Knowledge of digital and social media strategies.
• Ability to manage multiple projects under tight deadlines.
• Strong interpersonal skills and the ability to engage and influence external audiences.

Behavior Attributes 

• Strategic thinking and communication.
• Strong relationship-building and stakeholder management.
• High adaptability and ability to thrive under pressure.
• Creativity in crafting compelling narratives.
• Commitment to excellence and attention to detail.
•                                                                                                 

 ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

Senior Manager – Corporate Performance Management

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Job Description

We at MTN BENIN are a purpose and value-led organization.

At MTN BENIN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals. We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

MISSION:

• The purpose of this job is to assist the board, management and group executives  in decision making, guarantee the integrity of information disclosed while providing continuous assessment and analysis on global business performance to the various stakeholders (internal and external).
• To assess financial viability of proposed products and capital investments, to monitor that projects are managed within budget / resources allocated and achieve the Business Objectives and Strategic Intent of MTN Benin.  To take responsibility to maintain compliance of the Capital Expenditure Governance Structures
• To lead the corporate planning process, thereby ensuring correlation and alignment of Group, Corporate and Departmental strategies and objectives, and to achieve this within the stipulated deadlines specified by the Group and Board of Directors.
• To identify opportunities for EBITDA and Return on Asset improvements, and prepare proposals on these opportunities for the consideration of executive management.
• Contribute to the safeguarding of the company’s asset base through the implementation and maintenance of an accurate fixed asset register and devising and managing a program of continuous verification of the existence of the company’s assets 

Skills / physical competencies:

• Strategic Thinking
• Quick to understand and source business requirements
• Results and goal oriented
• Good planning and organizational skills
• Effective communication skills
• Very creative in developing tailored models
• Strong problem solving skills
• Good reporting skills acquired from years of experience and continuous training
• Self development and continuous training
• Proven ability to work under stress 
• People Management and able to act as coach and mentor
• Strong sense of confidentiality
• Assertiveness

General working conditions: 

• Normal MTN Benin working conditions
• May be required to work extended hours
• Anywhere/Anytime work
• Travel required

Continuous Risk & Compliance Management & Reporting:

• Perform and encourage continuous and effective risk management practice within your activities.
• Promote risk-based decision taken. Ensure effective escalation of key risks, compliance breach and non-ethical issues. 
• Demonstrate and encourage ethical behaviors. Promote Business continuity best practices and compliance to applicable regulations and internal PPPs (Policy, Process and Procedures).

Responsibilities

Role Complexity:

FINANCIAL

• OPEX: assist management in drawing up processes that will enhance accurate cost allocation and curb down excess on spending.
• Create and allocate MTN Benin Capex budget and report on spend per division and project
• Revenue growth and customer profitability analysis

CUSTOMERS 

• To provide timeous and accurate reports to stakeholders 
• Prepare and report analysis on all non financial KPI’s
• Ensure end to end tracking and reporting of CAPEX spend
• Ensure executive team are informed and empowered to manage CAPEX within their divisions. Monitor spends and alert to limitations.
• Custodian of assets: Ensure compliance to all fiscal parameters for capital expenditure
• Prepare cost/benefit analysis on new products, marketing activity and capital investments
• prepare annual budget and business plan
• Financial modeling 

INTERNAL PROCESSES 

• Highlight inadequacies and process improvements to ensure efficiency
• Prepare and keep up to date a business reporting procedure manual
•  

PEOPLE

• Ensure and lead the efficient use of people and capital
• Train and develop staff 
• Assist the CEO with the support and monitoring of IPF KPI’s across the company, consistent with the approved business plan

BUSINESS SUPPORT

• High levels of judgment are required to balance strategic non-financial objectives against financial objectives, long term vs short term goals.
• Within the business modeling complex assumptions must be compiled that trade off price vs volumes, and resultant knock-on effects on capital investment, return on investment vs market share and other complex interdependencies.  Good research methodologies are required to understand and extrapolate meaningful trends of the past into the future.

Task Complexity:

• Provision of timeous, accurate and relevant reporting on Capital Expenditure throughout MTN Benin
• Achievement of group imposed deadlines that absolutely cannot be missed, or this can impact all 22 operations of the MTN Group.
• Achievement of board imposed deadlines that absolutely cannot be missed, as board meetings cannot be rescheduled.
• To provide timeous and accurate reports to stakeholders
  1. provide timeous and accurate reports to external stakeholders such as; bankers, government, regulatory bodies, group etc
  2. assist internal customers and provide them with information requested
• organize workshops with internal customers to help them understand the role and responsibilities of the function in the company
• Prepare and report analysis on all non-financial KPI’s
• Guide and influence the longer-term financial view of the organization provide input into the overall business planning 
• ensuring adequate financial controls are in place to protect assets and capital expenditure
• Work collaboratively to provide the capital expenditure budget for each division and report on actual versus planned spend.  Provide the limits and alert to overspend timeously.
• Motivate for extra allocation of capex where appropriate and inform the board on the execution of the CAPEX budget

Supervisory /Managerial Leadership Complexity:

• Management of direct reports, succession planning, performance management 
• Ensure coherence and alignment across Network, Information Systems procurement, facilities and 
• Provide guidance and leadership ensuring future focus on operating efficiencies.
• Ensure alignment with the Group Finance and other group policies and provide input into the company’s strategic planning
• High leadership with integrity ensuring responsible operating and capital expenditure management.
• Manage and align team and company performance to the company values.
• ensure that direct reports are adequately equipped with the tools and working conditions necessary for them to meet desired results
• agree on the principal responsibilities and set objectives accordingly
• provide on the job training, coaching and mentoring 
• review tasks attributed to direct reports and level of achievement and feedback
• be of moral, professional and psychological support

Creativities (improvement/innovation inherent)

• build on and yield efficiencies + quick wins from benchmarking activities that can positively impact the company’s short and medium term performance
• Identify, understand and act on findings within one business area that impact on other business areas

Vulnerabilities 

• Failure to report timeous and accurate performance reports- financial loss
• Group wide delays as a result of incomplete submissions or missing critical deadlines
• Incorrect financial information provided to shareholders as basis of decision making
• Failure to secure beneficial funding terms and conditions
• Failure to provide adequately for cash resources and protection of company assets
• Failure to quickly execute capital projects, thereby missing market opportunities or allowing competitors to exploit that opportunity

Independent thought and Judgment:

• Creation and management of limits of capex and opex spend 
• Incorporation of macroeconomic factors when building financial models
• Creation of complex scenarios with inter-related and inter-dependent assumptions and selection of the best fit scenario
• Sensitivity analysis to highlight risk factors of decisions taken

Qualifications

Education:

• Tertiary Degree in finance and accounting (or equivalent)
• Post graduate qualifications such as CIMA or ACCA

Training:

• Project Management Techniques
• Group Toolkits
• IFRS refreshers
• Hyperion and relevant ERP systems

Experience:

• 10 years experience in the management accounting field
• Of which 5 years should be in a senior role in capital projects, reporting and financial planning

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 

Manager – Product Mobility VAS

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Job Description

Mission/ Core purpose of the Job

The Manager – Product Manager: Mobility VAS  will manage the existing product portfolio in the maturity and decline phases in the PLC (Product Life Cycle) and shall be responsible for slowing the decline through customer centric and focused use case approach.

The role includes the responsibility to augment existing Messaging portfolio features and develop new use cases based customer and market demands, this includes managing product feature definition and delivery cycle, use case pricing, technical and commercial specification aligned to market trends and commercial requirements from sales and commercial teams. 

The role will ensure feature and use case implementation, manifestation and launch new digital enablement and self-serve capabilities including and not limited to Bulk SMS, flow builder, firewall features, Query Number Services… etc. and along with Sales own service wise revenue targets. 

The role shall coordinate with commercial, sales, marketing, Technology and other support functions by identifying, developing and tracking market trends, opportunities, customer experience, and deliver a unified approach for wholesale mobility products. 

The role will provide inputs in the development of the existing messaging portfolio and it’s product strategy and drive revenue growth in this segment.

Responsibilities

Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA’s)

The Manager – Product Manager: Mobility VAS will be accountable to achieve the following objectives:

Product Management and Development 

• Identify profitable opportunities that meet market needs for products in Maturity and Decline PLC (product life cycle) stages under Messaging Portfolio
• Deliver on Business case, Marketing Requirement Specs, Business Requirement Documentation and Sales collaterals for new services and features in collaboration with supporting functions.
• Design and deliver go to market strategy in collaboration with the wider team for new features and use case offering and review existing GTM to stay relevant to the market conditions and Bayobab strategy.
• Launch features and capabilities of existing products into the market, and own revenue targets by ensuring timely readiness and sales enablement.
• Drive product documentation such as fact sheets, user catalogues and customer journey.
• Perform competition analysis, benchmarking of new service offering and features with that of other leading Carrier/Wholesale Business Units.
• Align stakeholders for an interlocked product delivery plan.
• Collaborate closely with front facing resources and regional stakeholders across MTN Group –digital, MFS, sales, technology, finance, etc. – to identify and interpret signals in the marketplace that Bayobab VAS need to recognize and leverage as competitive advantage
• Oversee roll-out of new features and services, including Lead to Provision, Trouble to Resolve and Bill to Cash. 

Sales & Marketing

• Work closely with Marketing and Content team to build external sales collaterals and feature/product pitch. 
• Support VAS sales during customer meetings as a subject matter expert.
• Build plans for internal customers in collaboration with market management team and MTN Opcos.

Role Deliverables

• Work based agreed Bayobab PLC framework
• Manage product roadmaps for existing messaging portfolio
• Work based Bayobab gating process under product development, from conceptualization, design, prototype, Development, launch and post launch review
• Product Management to periodically review and monitor existing product performance, continuous improvement, Enhance usability and functionality to increase value and track product and feature PLC stages till retired from the market. 
• Prepare and Participate in Key Committees including Innovation Committee in alignment with SM-Messaging Product Portfolio for new features, use case and services to gain alignment across stakeholders.
• Support SM-Messaging Product Portfolio with launch of tools for Rich Messaging, in particular tools that are applicable for existing and new services such as Campaign Manager, Flow builder, CDP ..etc. 
• Support to internal and external stakeholders
• Customer relationship management

Role Dependencies

• Relationships with key areas and resources across Bayobab
• Group strategy and Market Insight 
• Strategic direction and guidance from MTN Group 
• The morale, effectiveness and co-operation of all associated staff

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education:

• Minimum 4-year Academic Degree (BBA, Engineering/Computer Science) 
• Fluent in English and language of country preferable

Experience:

• Minimum 5 years functional experience in Telecommunications, Technology, or related B2B industry experience
• Minimum 5 years in Product Management with relevant commercial experience in the international telecommunication industry preferably in carrier and enterprise product business 
•  Wholesale market knowledge, in particular non-voice products, is a must.
• Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
• Excellent technology skills with strong Excel (macros, pivot tables, look-ups and filtering), PowerPoint, and Word skills

Competencies:

• Strong Ability to analyse data and conclude on actionable insights from existing internal and external data set for messaging product line.
• Ability to work effectively with multiple stakeholders in a multi-cultural environment
• Ability to identify key issues in a situation and to think creatively in facing internal and external challenges
• Ability to provide customer leadership to support sales and market management teams.
• Techno-commercial knowledge of messaging market and the impact that changes in the environment will have on the business in the near to mid future.
• Commercial/business acumen to support translation of analysis into viable business insights and use case solutions.
• Maturity to handle ambiguity and adaptive to dynamic environment
• A working knowledge of business practices
• Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development
• Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
• Strong computer literacy

Other:

• Regional and international travel
• Ability to adapt to changing requirements of business and staff members 
• Excellent Interpersonal skills

Manager – Products

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Job Description

Mission/ Core purpose of the Job

The Manager – Products will be responsible for driving the strategy, development and lifecycle management of fixed connection solutions (i.e. Carrier Ethernet, Dark Fibre, MPLS, IP Service, Transmission). The role will be responsible to develop new fixed connectivity products, including managing the product definition and delivery cycle, pricing and technical and commercial specification definitions aligned to market trends and commercial requirements from sales and commercial support team.

The role will monitor the product implementation, launch and OFAB processes. The Manager Product will liaise with the Central, FibreCo, CoE and GEBU product teams to develop a unified wholesale and enterprise approach for Fixed connectivity products.

Responsibilities

Key Performance Areas: 

Core, essential responsibilities / outputs of the position (KPA’s)

The Manager – Products (Fixed Connectivity) role will be accountable to achieve the following objectives:

• Support the development and management of the global fixed connectivity roadmap and product plans, working into the wider Connectivity Portfolio to build a single connected platform between wholesale and Enterprise
• Drive the development and management of Connectivity, IP Services and Networks as a Service product offering in line with the Bayobab Product Development Framework.
• Create and manage the fixed connectivity product catalogue, including specification and pricing for new products
• Collaborate with OpCos and Bayobab FibreCo’s to understand key needs and requirements from a carrier service perspective and incorporate them into the Bayobab product catalogue and plan
• Build and manage business cases for product implementation, adequately approximating CAPEX and OPEX impact and monitoring business case performance once product launched
• End to end ownership of product implementation – project managing covering multiple teams including technical and sales, and ensuring operational procedures are defined
• Responsible for fixed connectivity services profitability and management of product economics for this line of business
• Ensure the processes are defined to accommodate for fault handling and resolution, as well as fraud detection/prevention/response

• Track, and manage the product commercial and service performance, recommend and deliver on continuous improvements (revenue uplift and cost reduction), including product upgrades and changes
• Collaborate with stakeholders to provide sales, operational, competitor, market and product insights
• Build and manage business cases for product implementation, adequately approximating CAPEX and OPEX impact and monitoring business case performance once product launched
• End to end ownership of product implementation – project managing covering multiple teams including technical and sales, and ensuring operational procedures are defined
• Responsible for pricing; based on intelligence of competitive fixed connectivity services pricing
• Responsible for fixed connectivity services profitability and management of product economics for this line of business
• Track, and manage the product commercial and service performance, recommend and deliver on continuous improvements (revenue uplift and cost reduction), including product upgrades and changes
• Collaborate with stakeholders to provide sales, operational, competitor, market and product insights
• Manage CRM product and pricing catalogue and ensure it is up to date. 
• Competitor analysis and benchmarking

Role Deliverables

• Fixed Connectivity product road map and strategy
• Fixed Connectivity services product catalogue
• Key point of contact for fixed Connectivity products
• Product cost recovery
• Drive business lines’ growth

Role Dependencies

• Bayobab sales, technical and product teams
• GEBU product team
• OpCo carrier services teams
• Bayobab FibreCos

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education:

• Bachelor’s Degree in Business Administration, Engineering or Computer Science
• Post graduate qualification MBA/master’s in economics, Engineering or Computer Science is an advantage 
• Fluent in English

Experience:

• 5+ years relevant commercial and technical experience in the fixed line international telecommunication industry preferably in enterprise/carrier product business 
• 3+ years of relevant product experience
• Worked across diverse culture and geographies

Competencies:

• Good understanding of new product development methodologies, processes and best practices, including but not limited to product lifecycle management and support the product rollout in multiple geographies
• Able to work effectively with multiple stakeholders in a multi-cultural environment
• Strong knowledge of Carrier Ethernet, IP Services, Optical Networking, IP/MPLS, Cloud networking technologies, OSS&BSS, Access Technologies (Fibre, VSAT, FWA etc.) and Digital Transformation
• Strong commercial and technical knowledge with the ability to work with cross-functional teams from technical, IT, commercial, finance, sales, marketing, legal, regulatory, technology vendors, and customers 
• Understanding the connectivity infrastructure wholesale landscape, with a focus on emerging markets
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
• Strong analytical skills to adequately anticipate demand and make investment decisions
• Exposure to operating in group and operating company environments within telecommunication companies would be beneficial

Other:

• Regional and international travel
• Ability to adapt to changing requirements of business and staff members 
• Excellent Interpersonal skills

Manager – Account WECA and MENA

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Job Description

Mission/ Core purpose of the Job

The Manager Sales Accounts will form a part of a highly skilled group of commercial, technical and management experts who are responsible for wholesaling and leveraging Bayobab Solutions (Bayobab) global fixed connectivity infrastructure, within the Bayobab and developing the external business for 3rd party carrier providers.   Bayobab and its team aim to better commercialise Bayobab Group’s fixed line infrastructure, thereby gaining increased revenue in global markets.

The Manager Sales Accounts will overview the sales and commercial support for fixed infrastructure wholesale for a dedicated region (WECA and MENA). They will cater to internal customers (Bayobab OpCos) and external customers (3rd parties, e.g., global carriers, ISPs, MNOs, and digital players). The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximise revenues from Bayobab Group’s fixed network capacity and connectivity, as well as other assets (e.g., satellite).

The Manager Sales Accounts will drive sales in a range of fixed connectivity products and services, including submarine cable capacity

Responsibilities

Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA’s)

The Manager Sales Accounts will be accountable to achieve the following objectives:

• Drive the global wholesale business to capture incremental revenue both internally (from OpCos) and externally (from 3rd party customers) 
• Define the wholesale strategic guidelines to sell fixed infrastructure for global 3rd party customers, such as digital players and global carriers, and manage the customer relationship throughout the lifecycle
• Optimise the returns from submarine cable investments through development and application of capacity wholesale sale, lease strategies and plans
• Ensure on-time implementation and delivery of sold services by doing regular follow-ups with implementation teams and/or managed services
• Ensure full customer satisfaction over the wholesale sales/delivery process
• Tailor and customise commercial solutions dependent on regulatory approval across multiple jurisdictions.
• Work hand-in-hand with Bayobab Technical teams to manage suppliers, products, solutions and commercial management of assets
• Provide input to monitoring capacity pricing changes in the markets, market price trends analysis based on customer feedback, and market dynamics, so that to improve own practices as well as request pricing update from the pricing teams
• Work on business cases for both internal and external sales forecasts to assist in forecasting demand for Bayobab services
• Ensure that international assets are optimised for the best possible group financial return
• Grow product demand via innovative combination of GTM strategies, pricing, financing and services
• Together with the Large Account Manager, define the wholesale sales strategy and GTM best practices, understand and identify customer needs and trends
• Define, monitor and ensure ambitious financial targets are met for wholesale revenue market share
• Manage performance of the wholesale activities and provide it as input to consolidated reports
• Possess the authority, presence and integrity to command respect from colleagues and from external contacts
• Plan and organise work around customer demand
• Foster cross-functional collaboration between multiple Bayobab business units to deliver wholesale services
• Assess current competitive and operator landscape for the wholesale fixed connectivity business
• Ensure that all transactions with customers are duly recorded and tracked and ensure the customers are billed and revenues are collected
• Provide input on the financial plan and KPIs set by planning and performance regarding wholesale fixed connectivity business

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education:

• Minimum 4 Year Academic Degree in (Business Administration, Marketing or Commerce) 
• English, French and Arabic (as advantage) 

Experience: 

• 5+ years sales-related experience within the telecommunication space, preferably in the enterprise / wholesale environment
• Fixed connectivity and submarine cable business experience (desired) 

Competencies:

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Understanding of product and solution profitability and costing in the fixed connectivity assets space
• Excellent professional expertise and market knowledge, including good understanding of the competitive environment
• Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
• Good understanding of wholesale market products
• Multi-tasking capability to drive wholesale sales
• Strong networking skills to build Bayobab professional relationships 
• Effective oral and written communication skills
• Strong analytical, organisational, and planning skills to execute commercial reports and inputs form Bayobab budgeting
• Relationship based-sales skills and strong customer focused approach 
• Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
• Strong computer literacy

Other:

• Regional and international travel
• Ability to adapt to changing requirements of business and staff members

Contractor – Regulatory Affairs

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Job Description

Applicants welcome from the following Francophone regions: Central African Republic, Cameroon, Chad, and Ivory Coast

Mission/ Core purpose of the Job

The Contractor – Regulatory Affairs will provide support to Bayobab in driving the East to West expansion project. This role is a 1-year Contract. 

The Contractor – Regulatory Affairs in particular will support in the following areas: 

• Developing and executing the regulatory engagement strategy in our francophone E2W markets to ensure successful business establishment and license applications. 
• Handling documents and correspondence in French and ensuring efficient business translations. 
• Draft and review regulatory applications and memoranda 
• Assisting with external regulatory stakeholder management in our targeted Francophone markets.

Responsibilities

Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA’s)

The Contractor – Regulatory Affairs will be accountable to achieve the following objectives:

• Review, draft and negotiate regulatory applications and memoranda and provide support with translation of documents and correspondence in English and French language. 
• Provide support in development of the regulatory engagement strategy for various target markets to ensure successful license applications. 
• Support in the identification and management of regulatory risks across all markets in which Bayobab operates and its target markets
• Assist with internal and external regulatory stakeholder management in Anglophone and Francophone markets
• Work closely with Group and Opco regulatory and related departments
• Provide support with the management and monitoring of corporate governance rules as per legislative universe
• Maintain regulatory reports including any required Group reporting. 
• Build and maintain relationships with key stakeholders and support lobby efforts with the relevant stakeholders

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education:

• Bachelor of Law (LLB) or other recognized law degree
• Admittance to a bar council
• Fluency in both English and French is essential  

Experience:

• Minimum 5 years’ experience in Regulatory Compliance and Regulatory engagement across the African Continent in a telecommunications, technology or digital focus company. 
• Worked across diverse cultures and geographies
• Experience in telecommunications environment

Competencies:

• Familiarity with pan African laws and regulations
• A working knowledge of business practices and working knowledge of IT tools for business 
• Effective oral and written communications – Team Player – Attention to detail

Click here to apply

We wish you all the best with your applications