Public Protector Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Senior Manager: Strategic Support

Reference: PPSA 02/04/2025
All –Inclusive Package: R1,216 824.00 to R1, 433 355.00
per annum
Location: Head Office, Pretoria

Role Overview

Senior Manager: Strategic Support position reports to the Chief Executive Officer and will be required to facilitate strategic planning, resource allocation, institutional performance management, and fostering a positive Organizational culture.
Plan, monitor, execute and implement strategies aligned with objectives of Public Protector South Africa by identifying and conducting SWOT analysis to ensure the resource requirements are properly aligned to meet organization goals and to monitor the performance of the institution.

Qualifications and Experience

An undergraduate qualification (NQF 7) as recognized by SAQA in
Public Management and Administration/ Business Administration/
Economic Sciences/ Social Sciences/ Information Management

• A minimum of 8 years relevant experience in which at least (5) five
  years’ experience at middle or senior management level involved in
  strategy planning, monitoring and evaluation
• Extensive experience and exposure in Corporate Governance,
  Compliance and regulatory environment
• Advanced Public Sector experience in Strategy Planning, monitoring
  and evaluation
• Knowledge of Risk Management will be an added advantage
• A valid driver’s license.

Duties & Responsibilities

Strategic responsibilities

• Manage and maintain credible strategic planning processes for the Public Protector
  South Africa (PPSA).
• Ensure, monitor and report on the implementation of the Strategic Plan, Annual
  Performance Plan and Operational Plans.
• Coordinate the process of developing the strategic and annual performance plans for
  the PPSA.
• Provide strategic guidance and expert advice in terms of Strategic planning and
  development within the PPSA.
• Ensure the effective integration of strategic planning, annual performance planning,
  business planning and budgeting processes.
• General management of the Strategic Support Unit

Performance Monitoring

• Develop/ Maintain a framework/ system for monitoring and
  evaluating the performance of the PPSA on a monthly, quarterly and annual basis
• Monitor and evaluate the performance of the PPSA
• Provide reports to various stakeholders on the performance of the PPSA
• Manage various strategic and institutional performance
  management events and projects/ programmes to compliance with the planning
  and reporting prescript

Skills, Knowledge and Competencies

• Strategic leadership • Stakeholder engagement • Ethical leadership
• Business ethics • Client orientation and customer focus • Financial
  Management Human Resource Management • Performance Metrics and
  KPI’s • Change Management • Innovation and growth • Problem solving
  and analytical skills • Outstanding communication skills (verbal, written
  and presentation) Excellent business communication skills • Networking
  skills • Report writing skills • Strategic planning • Policy formulation
• Excellent Computer literacy • Good Analytical Skills • Interpersonal
  Skills • Conceptualizing and coordination skills • Planning and organizing
  skills • Excellent presentation and facilitation skills • Excellent negotiation
  and persuasion skills • Excellent time management skills • Ability to relate
  at all levels within the organization • Excellent analytical, interpretive and
  logical thinking • Planning and decision making abilities.

Attributes

• Respect • Interpersonal Relations • Emotional intelligence •Transparency • Courtesy
• Team player • Integrity • Customer Relationship Management

All successful candidates will have to undergo security clearance and vetting.
The Public Protector South Africa reserves the right not to fill the vacancy.

Applications must be accompanied by a covering letter with a detailed CV, 3
contactable references, copies of qualifications (matric certificates, certificates of
qualifications), a valid Driver’s License (where required) and ID document.

Applications not complying with the above will be disqualified.

Correspondence will be limited to the short-listed candidates. Should you not be
contacted within 2 months, please consider your application to be unsuccessful.

The Public Protector South Africa is an equal opportunity, affirmative action
employer and is committed to the achievement and maintenance of representivity
(race, gender and disability).

Preference will be given to the candidates whose appointment or promotion meets
the requirements for Employment Equity representivity in the Institution.
Please direct your application, stating the relevant reference number as
follows:
To the TRecruitment (Pty) Ltd has been appointed for response handling for the
above positions. Applications quoting the relevant job title and reference
number on the subject line must be submitted to the following email address:
sarah@tothetrecruitment.co.za

Enquiries: Ms Z. Luthuli on tel. (012) 366 7220

Please note that this is a re-advertisement, Applicants who previously applied
for this position must reapply.

Note: All appointments will be done in terms of the Public Protector Act and a 12
month probation period which may be extended to 18 months will be applicable. The
successful candidates will be expected to sign the secrecy declaration form and a
performance agreement within 2 months of accepting the position.

Senior Manager: Complaints and Stakeholder Management

Reference: PPSA 01/04/2025
All –Inclusive Package: R1,216 824.00 to R1, 433 355.00
per annum
Location: Head Office, Pretoria

Role Overview

The Senior Manager: Complaints and Stakeholder Management (CSM) reports to the Executive Manager: Complaints and Stakeholder Management. The role of the post is to manage and facilitate effective complaints and stakeholder management within the institution. The Senior Manager will play a vital role in managing complaints within the institution, ensuring that customer concerns are appropriately addressed, and customer satisfaction is maintained. Developing effective complaints management systems and reporting. The incumbent will be responsible for implementing effective complaints handling policies and procedures. Strategically build relationships and partnerships with stakeholders and grow institution’s portfolio.

Requirements:

• A SAQA recognised bachelor’s degree in law, Business Administration or
  equivalent. A relevant postgraduate qualification will be an added advantage.
• Eight years’ relevant experience in a legal environment, Customer Relations,
  Complaints handling, public awareness and community outreach work, of
  which five years should have been at Middle Management level
• Knowledge and experience in stakeholder management, investigations and
  Communication.
• Understanding of legal prescripts dealing with complaints resolution
  processes
• Call Centre management
• Proven track record in data management.
• Proficiency in at least three official South African languages will be an
  advantage
• Good understanding of Cooperative Governance Frameworks
• Knowledge of strategic planning, financial management, project
  management, human resources management practices, change
  management principles and outreach.
• Valid driver’s license and excellent skills in computer packages.

Responsibilities

Complaints Management
Develop/review strategies, policies and programmes for implementation and
management of case or complaint intake, preliminary assessment and customer service • Develop
business intelligence reports on reported complaints • Manage Intake, Assessments and Customer
Service • Manage Reception, Registry and Call Centre • Ensure the development and implementation of effective Customer Service Management processes • Manage the implementation of the
Integrated Access and Stakeholder Management Strategy and Implementation Plan • Develop,
manage and maintain effective case management workflow • Oversee and provide support,
guidance and coaching to complaints handling team and team leaders • Oversee the delivery of case
management services to complainants at each location and ensuring compliance with all aspects of
case management processes in accordance with Public Protector South Africa Policies and Procedures. Manage the finalisation of emergency matters in support of the Complaints Resolution
Officers.

Stakeholder Management

• Manage outreach and stakeholder relations management and prepare
  reports thereon. • Manage international relations and ensuring reporting•
  Develop strategies to facilitate access to PPSA services by all communities
  Assist in the execution of high-profile engagements, • Manage Human and
  Financial Resources (asset management, human and financial resources).

Competencies and Skills

• A dynamic, driven, outcomes oriented individual with excellent
  communication and interpersonal skills
• A systematic self-starter who displays excellent attention to detail, takes
  initiative and strives to improve own performance
• Excellent leadership skills
• Excellent planning and coordination skills
• Analytical thinking and sound judgement
• Passion for performance
• Ability to negotiate and influence others
• Facilitation and presentation skills
• Report-writing skills
• Service delivery orientated
• Ability to plan and manage budget
• Competent in public speaking, leadership, management, problem solving,
  conflict and dispute resolution

Attributes

• Respect • Interpersonal Relations • Emotional intelligence •Transparency
• Courtesy • Team player • Integrity

All successful candidates will have to undergo security clearance and
vetting.

The Public Protector South Africa reserves the right not to fill the vacancy.
Applications must be accompanied by a covering letter with a detailed CV, 3
contactable references, copies of qualifications (matric certificates, certificates of qualifications), a valid Driver’s License (where required) and ID
document.

Applications not complying with the above will be disqualified.

Correspondence will be limited to the short-listed candidates. Should you not
be contacted within 2 months, please consider your application to be
unsuccessful.

The Public Protector South Africa is an equal opportunity, affirmative action
employer and is committed to the achievement and maintenance of
representivity (race, gender and disability).

Preference will be given to the candidates whose appointment or promotion
meets the requirements for Employment Equity representivity in the Institution.
Please direct your application, stating the relevant reference number as
follows:
To the TRecruitment (Pty) Ltd has been appointed for response handling for
the above positions. Applications quoting the relevant job title and
reference number on the subject line must be submitted to the following
email address: sarah@tothetrecruitment.co.za

Enquiries: Ms Z. Luthuli on tel. (012) 366 7220

Please note that this is a re-advertisement, Applicants who previously applied
for this position must reapply.
Note: All appointments will be done in terms of the Public Protector Act and a 12
month probation period which may be extended to 18 months will be applicable. The
successful candidates will be expected to sign the secrecy declaration form and a
performance agreement within 2 months of accepting the position.

Senior Researcher and Writer

Reference: PPSA 03/04/2025
All –Inclusive Package: R1,216 824.00 to R1, 433 355.00
per annum
Location: Head Office, Pretoria

Job Summary

Responsible for conducting research, studies, and analysis to inform institutional policies, support institutional work processes and programs, and
contribute to the advancement of knowledge in various fields of governance public administration, law, economics, social sciences.

Requirements

Education: A minimum of bachelor degree in fields such as public
policy, economics, political science, sociology, law, or any other
analytical related qualification.

• Eight years relevant experience in a research environment.
• Extensive experience in drafting opinion pieces and liaising with
  media houses.

Attributes

• Attention to detail • Respect • Interpersonal Relations
• Emotional intelligence • Transparency • Courtesy
• Team player • Integrity

Responsibilities

• Conduct Research by designing, planning, and carry out research projects to address issues relevant PPSA, specific topics related to PPSA mandate.
• Conduct research and produce opinion pieces for the Public Protector.
• Provide evidence-based insights to inform to inform and assist in the development and refinement of PPSA policies.
• Collaborate with other researchers, government agencies, non-governmental organizations (NGOs), and academic institutions.
• Engage with government officials and stakeholders to ensure the relevance and practical application of research findings.
• Participate in task forces, committees, or working groups focused on specific institutional issues.
• Prepare research reports, publications, and policy papers for public dissemination or for internal PPSA use.
• Present findings to PPSA structures to support informed decision-making.
• Maintain accurate records of research processes, data, and conclusions for future reference or audits.
• Liaise with media houses on behalf of PPSA.

Skills and Competencies

• In-depth knowledge of government structures, Public Administration,
  socio-economic issues impacting state operations. • Strong proficiency in
  designing, implementing, and analysing research, including surveys,
  case studies, and fieldwork. • Expertise in data analysis, statistical
  methods, and the ability to interpret and translate findings into actionable
  recommendations. • Familiarity with research tools, data analysis
  software, and databases commonly used in state research. • Excellent
  written and verbal communication skills for preparing reports, policy
  briefs, and presentations to diverse audiences. • Ability to identify issues,
  evaluate potential solutions, and provide actionable recommendations to
  improve government policies and programs. • Strong organizational skills
  and the ability to manage multiple research projects simultaneously.

Enquiries: Ms Z. Luthuli on tel. (012) 366 7220

Please note that this is a re-advertisement, Applicants who previously applied for this
position must reapply.
Note: All appointments will be done in terms of the Public Protector Act and a 12 month
probation period which may be extended to 18 months will be applicable. The successful
candidates will be expected to sign the secrecy declaration form and a performance
agreement within 2 months of accepting the position.
All successful candidates will have to undergo security clearance and vetting.
The Public Protector South Africa reserves the right not to fill the vacancy.
Applications must be accompanied by a covering letter with a detailed CV, 3 contactable
references, copies of qualifications (matric certificates, certificates of qualifications), a
valid Driver’s License (where required) and ID document.
Applications not complying with the above will be disqualified.
Correspondence will be limited to the short-listed candidates. Should you not be contacted
within 2 months, please consider your application to be unsuccessful.

The Public Protector South Africa is an equal opportunity, affirmative
action employer and is committed to the achievement and maintenance
of representivity (race, gender and disability).
Preference will be given to the candidates whose appointment or
promotion meets the requirements for Employment Equity representivity
in the Institution.
Please direct your application, stating the relevant reference
number as follows:
To the TRecruitment (Pty) Ltd has been appointed for response handling
for the above positions. Applications quoting the relevant job title and
reference number on the subject line must be submitted to the
following email address: sarah@tothetrecruitment.co.za

We wish you all the best with your applications