Avbob Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Senior Clerk Branch Administration

Job Reference Number: 704SNCL14
Department: 704 – BRANCH ADMINISTRATION TEMPS
Business Unit:
Industry: Insurance
Job Type: Contract
Positions Available: 1
Salary: Market Related

The above-mentioned position exists at the Pongola Insurance Office

Job Description

We are searching an individual with excellent administration skills to join our Pongola Insurance office as a branch administration senior clerk. You will  be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are  is processed efficiently, effectively and accurately within the allotted time.

You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

• General reception duties to welcome clients
• Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate processes and or delays and system problems to waiting clients
• Handling of claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties

Job Requirements

•  Grade 12
• 2-3 years’ relevant office administration experience will be a definite advantage

AVBOB Member Value Graduate Programme-Funeral (Hammanskraal- Temba)

Job Reference Number: MVP-REP-2025
Department: BUSDEV_MEMV – BUSINESS DEVELOPMENT MEMBER VALUE
Business Unit:
Industry: Insurance
Job Type: Contract
Positions Available: 1
Salary: Market Related

AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the AVBOB Member Value Graduate Programme to be based in Hammanskraal- Temba, Funeral Agency.

Job Description

AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the AVBOB Member Value Graduate Programme 

You will be working for a company that is over 100 years old with strong values which are customer centric.  You will have access to personal services through the employee assistance program and wellness programs.  You will be working for an organization that values employee development and rewards excellent performance.

The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Member Value.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Job Requirements

Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

Skills and Experience

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

 Role based competencies

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience

AVBOB is an equal opportunity employer, persons living with disability are encouraged to apply. Applications must be submitted on the following link and must be accompanied by copies of a comprehensive CV /Resume, ID, and qualifications (Grade 12 certificate and tertiary qualification or recent academic records). Only suitably qualified applicants who have NOT previously served as Interns, will be considered. Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.

District Manager: Witbank

Job Reference Number: WIT/DM 720DM346
Department: INSM – INSURANCE MARKETING
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above-mentioned position exists at the Witbank Life office and will report to the Area Manager: Insurance. The above incumbent will be responsible to ensure the effective management of a team of insurance representatives in order to achieve business objectives.

Job Description

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Job Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

Clerk

Job Reference Number: 113CL01
Department: 113 – COMPLAINTS-INSURANCE
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above-mentioned position exists within Complaints department.

Job Description

• Receive and process new client complaints, determine their nature, and register them into the Complaints Management System (CMS).
• Identify the complainant and his/her relation to the policy/ funeral/tombstone invoice
• Print the relevant documentation from image Viewer to assist with evaluation of complaint. I.e. application form /funeral/tombstone invoice
• Request XDS report and attach it to the complaint, when required( All Fraud complaints)
• Open the complaint on CMS system.
• Cancel the policy/pay method (depending on the client’s instruction).
• Ensure confirmation of receipt for complaint letters and process cancellations as required.
• Update CMS and add summary notes on the complaint, actions taken, and letters posted.
• Open a case file, with the complaint number and complainant details.
• File all correspondence and complaint information in the file on CMS
• Ensure that files are allocated to senior clerks and department heads.
• Assist senior personnel with tasks and queries and  Adhoc administrative duties.
• Handle enquires (internal and external clients) and where necessary refer the matter to senior clerks

Job Requirements

• Grade 12.
• Knowledge of TCF/FSCA and other legislative requirements.
• 2-3 years insurance and administrative experience.
• Excellent written and verbal communication skills.
• Computer literate (excel, word and E-mail).
• Be client service oriented.
• Ability to fit in and function in a team.
• Ability to independently show initiative.
• Ability to work under pressure and still be effective.
• Effective planning and time management skills.
• Ability to pay attention to detail.
• Must be able to evaluate every case/ situation according to merit.
• Self-motivated.

Team Leader (Phalaborwa)

Job Reference Number: 713TL098
Department: INSM – INSURANCE MARKETING
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above-mentioned position exists within the Tied Agent Distribution Channel based in Phalaborwa. The incumbent will be responsible to ensure the effective management of a team of Insurance representatives in order to achieve business objectives.

Job Description

• Recruit  up to eight high  quality insurance representatives in line with the business requirements
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  the eight insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Job Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  Financial  Services  Board
• Comply with FAIS legislation for registration as Fit and Proper individuals
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC record
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Valid driver’s  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

Graduate Programme

Job Reference Number: Bloemfontein
Department: BUSDEV_MEMV – BUSINESS DEVELOPMENT MEMBER VALUE
Business Unit:
Industry: Insurance
Job Type: Contract
Positions Available: 1
Salary: Market Related

AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme.

Job Description

AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme.

You will be working for a company that is over 100 years old with strong values which are customer centric.  You will have access to personal services through the employee assistance program and wellness programs.  You will be working for an organization that values employee development and rewards excellent performance.

The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Member Value.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Job Requirements

Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

Skills and Experience

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

 Role based competencies

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience

AVBOB is an equal opportunity employer, persons living with disability are encouraged to apply. Applications must be submitted on the following link and must be accompanied by copies of a comprehensive CV /Resume, ID, and qualifications (Grade 12 certificate and tertiary qualification or recent academic records). Only suitably qualified applicants who have NOT previously served as Interns, will be considered. Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.

Click here to apply

We wish you all the best with your applications