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Head: Non Retail Solutions
Closing Date
2025/05/23
Reference Number
MMH250509-8
Job Title Head: Non Retail Solutions
Position Type Permanent
Role Family Operations
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Bellville
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Oversee and lead the management and development of non-retail solutions that diversify and growth the product portfolio, by identifying opportunities for product and channel innovation, improvements and the alignment of offerings to the business strategy.
Requirements
Actuarial degree
Relevant business degree
5-7 years’ product management experience with a proven track record of managing all aspects of the product lifecycle (essential)
Financial services industry experience (essential)
3 – 5 years’ management experience (essential)
Duties & Responsibilities
INTERNAL PROCESS
Develop a product, pricing and distribution strategy aligned to business strategy, to ensure business growth and sustainability.
Liaise closely with business to gain a deep understanding of customer experience, identify and fill product and/or distribution gaps and generate new ideas that diversify income streams, grow market share, improve customer experience and drive growth.
Recommend additions and changes to the product portfolio, to ensure the product portfolio can facilitate the non-retail growth strategy of the business.
Establish generic go-to-market capabilities that form the building blocks of growth solutions and are easily adapted to facilitate new growth opportunities.
Translate product strategies into detailed requirements and actionable goals and manage end-to-end solution development projects aimed at protecting or increasing shareholder value, improving client experience or expanding revenue streams, from inception to final execution, including post implementation evaluation.
Initiate and manage market research, data mining and quantitative analysis to identify risks and opportunities, ensuring sustainability and future competitive growth.
Explore local and international markets for new products and channels to expand and strengthen the business’ market position.
Liaise with internal stakeholders (legal and compliance, group tax, group finance) to elicit requirements for new initiatives and provide feedback on ongoing projects.
Liaise with internal stakeholders regarding financial results, proposed valuation basis changes or any issues affecting the profitability of products and channels.
Liaise with other product teams to coordinate and align activities and ensure consistency in strategy and implementation.
Liaise with other product teams to ensure consistent implementation of legal, compliance and risk controls.
CLIENT
Build and maintain relationships with clients and stakeholders that promote cross delivery practice solutions.
Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
Define fair and innovative client service practices which build rewarding relationships and allows team to provide exceptional client service.
Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align sales and service offering with client needs.
Manage a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.
Manage the introduction of new channels for client interaction in order to improve sales and services expectations.
PEOPLE
Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
Identify, attract, appoint, grow, engage, reward and retain top talent to drive strategic execution.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
Effectively manage performance within the team in order to ensure business objectives are achieved.
Ensure that employees are effectively recognised and rewarded in line with organisational practice and governance set by the REM committee.
Encourage innovation, change agility and collaboration within the team.
FINANCE
Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans.
Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
KNOWLEDGE
Deep understanding of the insurance industry landscape and changing legislation impacting the design and development of innovative product offerings.
Expertise with respect to the competition, leveraging that expertise to drive product innovation and capture market opportunities.
Product domain expertise spanning the customer discovery, planning, and product development processes.
Deep understanding of customer-centric product practices.
Experience partnering with design teams to define, build and maintain products which are critical to customer growth, engagement, and retention.
Competencies
Interpreting Data
Providing Insights
Generating Ideas
Developing Strategies
Convincing People
Articulating Information
Making Decisions
Directing People
Finance Business Partner (Bellville)
Closing Date
2025/05/30
Reference Number
MMH250516-2
Job Title Finance Business Partner (Bellville)
Position Type Permanent
Role Family Finance
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Bellville
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Partner with designated business area in order to support, advise and guide business decision-making through financial analysis, data and insights and provide holistic finance solutions that drive business performance.
Requirements
Degree in Financial, Management, Accounting, or related field
Registered chartered accountant with South African Institute of Chartered Accountants or management accountant Chartered Institute of Management Accountants (Desirable)
3-5 years in financial management in an insurance environment
Knowledge of the insurance and investment industry
Duties & Responsibilities
Internal Process
Keep abreast of trends, legislation and best practices within the financial management field in order to optimise service delivery.
Develop partnerships with business leaders to determine their finance requirements and obtain insightful business understanding.
Collaborate with business leaders to formulate short and long-term financial objectives and financial models for the business, in line with the overall business strategy of the segment.
Partner with business leaders to assess the financial implications of new business initiatives and provide input to the financial feasibility of business cases.
Contribute to the development of business cases for new initiatives and ensure that business cases are financial sound.
Channel and evaluate request for financial information and analysis from the business in order to provide the business with meaningful and value adding information.
Analyse financial information and provide financial analysis and data that supports the decision making for long range planning to support the realisation of the business strategy.
Oversee the delivery of financial analysis, forecasting and what-if scenarios based on business requirements.
Provide business leaders with insight regarding the interpretation and explanation of financial analysis, forecasts and scenarios in order to guide business decision making.
Identity and measure key financial KPI’s that support financial and strategic objectives.
Drive the delivery of daily, weekly and monthly KPI reporting and ensure the business is provided with readily obtained, accurate, meaningful measurements.
Prepare management reports and identify where management action is required.
Provide input into continuous improvement efforts by identifying opportunities, cost reduction, improvements and systems enhancement.
Support and influence key operational and strategic business decision using financial analysis and data.
Manage the execution of operational financial activities.
Client Services
Build and maintain relationships with clients and stakeholders.
Develop client service level agreements and standards in order to ensure clients receive clear and accurate information and are kept informed at all times.
Drive efforts to improve client service and fair treatment of clients within area of responsibility.
Incorporate client feedback into the enhancement of daily business processes and management operating systems.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
People
Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Take ownership for driving career development.
Effectively manage time and ensure optimal productivity.
Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.
Be self-confident, self-motivated and relentlessly pursue targets and goals.
Finance
Control the budget for area of responsibility, including the authorisation of expenditures and implementation of financial regulations.
Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
Competencies
Examining Information
Developing Expertise
Providing Insights
Developing Strategies
Meeting Timescales
Checking Details
Following Procedures
Upholding Standards
Senior Data Warehouse Developer
Closing Date
2025/06/11
Reference Number
MMH250514-1
Job Title Senior Data Warehouse Developer
Position Type Permanent
Role Family Business Intelligence
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Bellville
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Are you passionate about data architecture and analytics? We are seeking a Data Warehouse Developer to design and develop dimensional data models, data marts, and enterprise data models using MS SQL. You will play a key role in shaping our data infrastructure, ensuring efficient data storage, retrieval, and processing across different analytical data using a variety of tools.
Requirements
Matric
Degree in Information Technology/ Data Science/ Computer Science and or relevant equivalent qualification
5+ years of experience in Business Intelligence development, specifically with data warehouse environments (essential)
Duties & Responsibilities
INTERNAL PROCESS
Design, develop, and maintain efficient dimensional data models and data marts.
Architect enterprise data models to support analytical and business intelligence needs.
Implement and maintain ETL processes for seamless data integration.
Collaborate with cross-functional teams to gather data requirements and ensure high-quality data solutions.
Optimize query performance, ensuring high availability and responsiveness of the data warehouse platform.
Ensure data integrity, security, and consistency across all systems and solutions.
Provide mentorship and guidance to junior developers, ensuring best practices are followed.
Continuously improve data warehouse architecture to support evolving business needs and emerging technologies.
CLIENT
Provide authoritative expertise and advice to clients and stakeholders.
Build and maintain relationships with clients, internal and external stakeholders.
Deliver on service level agreements made with internal and external stakeholders and clients.
Make recommendations to improve client service within area of responsibility.
Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives within the team and across the business.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Take ownership for driving career development through available channels.
FINANCE
Identify opportunities to enhance cost effectiveness and increase operational efficiency.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
Examining Information
Interpreting Data
Developing Expertise
Providing Insights
Articulating Information
Meeting Timescales
Attention to detail
Producing Output
IT Manager
Closing Date
2025/06/02
Reference Number
MMH250512-13
Job Title IT Manager
Position Type Permanent
Role Family Information Technology
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Bellville
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Manage all aspects of the end-to-end support process and be the point of escalation for all support matters, to ensure professional and effective resolution of incidents and requests across the business.
Requirements
Relevant IT qualification
MCP or entry-level technical certification
COMPTIA A+ Certification and/or Microsoft Certified Desktop Support Technician
5–7 years of progressive experience in IT service management
Demonstrated expertise in Incident and Problem Management within complex, hybrid environments (on-prem and cloud)
Hands-on experience with ITSM platforms (e.g., JIRA Service Management)
Strong understanding of infrastructure services (servers, networking, storage, cloud, etc.) and enterprise applications
Proven experience creating and executing disaster recovery and business continuity plans
Excellent leadership, conflict resolution, and communication skills
ITIL v3 or ITIL 4 Foundation certification required: Intermediate or Expert level preferred
Proven experience in ITIL framework
Duties & Responsibilities
Internal process
Manage a Support team, ensuring that all relevant escalated queries are attended to and that service level agreements are met in line with business expectations.
Design and enforce request handling and escalation policies and procedures to ensure service excellence.
Accept full ownership of incidents, from origin to final solution, as and when needed.
Manage the escalation process on 1st level, including escalation to vendors, in line with business needs.
Communicate ticket statuses to users; report daily progress and bottlenecks to management and create enhancements and optimisation to processes where possible.
Track and analyse trends in Service Desk and Desk-side support requests and generate statistical reports to create visibility of work.
Provide executive reporting on progress and performance statistics for the team as and when needed.
Identify areas of concern or opportunities to develop and implement end user training programs to increase computer literacy and self-sufficiency.
Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users to enable users.
Collaborate with other sections of the IT team to identify and/or improve the performance of the support desk on a continual improvement basis.
Conduct research on emerging services, protocols, and standards in support of support desk and desk-side support improvement efforts.
Client
Provide authoritative expertise and advice to clients and stakeholders.
Build and maintain collaborative, professional relationships with clients and stakeholders.
Deliver on service level agreements made with clients and stakeholders in order to ensure that expectations are managed.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
People
Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Assist with recruiting suitably qualified talent in line with Employment Equity principles and organisational values.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Assist in effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
Effectively manage performance within the team in order to ensure business objectives are achieved.
Encourage innovation, change agility and collaboration within the team.
Finance
Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
Identify solutions to enhance cost effectiveness and increase operational efficiency.
Implement and provide input into governance processes, systems and legislation within area of specialisation.
Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.
Incident Management
Own the full lifecycle of incident response: detection, prioritization, investigation, escalation, and resolution.
Coordinate the resolution of P1/P2 incidents across multiple teams, including infrastructure, application, and security.
Establish communication protocols for real-time status updates to internal stakeholders during major incidents.
Maintain incident records with detailed root cause and resolution notes for audit and review purposes.
Deliver post-incident reviews (PIRs) and publish actionable outcomes to reduce incident recurrence.
Problem Management
Conduct trend analysis using incident records, logs, and performance metrics to identify underlying problems.
Use root cause analysis methodologies (e.g., 5 Whys, Fishbone diagrams) to eliminate repeat issues.
Manage the Known Error Database (KEDB) and work closely with development and infrastructure teams to deploy permanent fixes.
Coordinate proactive problem reviews and service health assessments on a scheduled basis.
Disaster Recovery & Business Continuity
Develop and own the IT Disaster Recovery (DR) Plan, aligned with the company’s Business Continuity Plan (BCP).
Schedule, execute, and document DR tests (tabletop and live simulations) in line with group standards.
Ensure that backup, replication, and recovery solutions are validated, operational, and meet RTO/RPO targets.
Act as the Incident Commander during crisis events, orchestrating technical and communication workflows.
Process & Service Improvement
Define, measure, and optimize ITSM processes using the ITIL framework; drive continual service improvement (CSI) initiatives.
Ensure alignment between ITSM processes and internal security, compliance, and audit requirements.
Collaborate with other IT leaders to improve operational maturity and service transparency.
Competencies
Examining Information
Developing Strategies
Convincing People
Articulating Information
Making Decisions
Directing People
Team Working
Managing Tasks
We wish you all the best with your applications
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