Absa Interns

To apply, click on the link at the end of the posts and all the best with your applications.

Customer Service Advisor – Intern [Zanzibar]

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryDispense and receive cash and related instruments. Provide customer service to walk-in branch customers.

Job Description

Main accountabilities and approximate time split

40%

Cash counter service :

• Cashing of cheques and withdrawals.
• Supervising other tellers at the counter
• Process both cash and cheque deposits/credits
• Purchase and sale of foreign currencies
• Answer general customer enquiries at cash counter
• Balance cash in own till and assist other tellers for balancing in case of need
• Groom vouchers for onward processing at the central processing unit or back-office
•  cross-selling of bank products and services
• Provide referral services to the customers on bank products
• Undertake Customer Service Advisor & enquiries duties as required in order to provide excellent customer service at the counter as a backup only.
• On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Back up ATM card printing.

30%

Cash management – strong room custodianship:

• Cash sorting and repatriation.
• Monitor cash levels held in the strong room throughout the day to ensure that both elements are within limits.
• Order branch cash from the cash provider or central bank in accordance with limits set by the country head office.
• Immediately escalate all cash issues directly to the Branch Operation Team Leader / Branch Operation Manager in accordance with current procedures.
• Ensure cash is packaged correctly by front-line Customer Service Advisors.
• Recommend re-order levels of cash to the Head custodian as per demand.
• Ensure All tellers and vault balance before branch is closed (Branch Cash Reconciliation)
• Basically, work as co custodian
• Manage Tellers and Vault interaction.

20%

Cash management –ATM’s:

• Restock the ATM cash supply.
• Sort cash for the ATM to ensure that it is clean cash e.g. straightening the notes etc. Repatriate any unusable cash to the cash supplier.
• Call the external maintenance company for mechanical failure and administration with minimum disruption to ATM uptime.
• Reconcile ATM cash daily. Independently per ATM
• Responsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company. Also reports faults to the ATM manager on the day they occur.
• Visit all ATMs within the area on each non-working day to check whether the ATM is still operational and adequately stocked.
• Immediately escalate all required ATM issues directly to the Branch Operations Manager or Operations Team Leader

10%

Colleague:

• Provide cover for Branch custodian
• Provide honest, direct, and constructive feedback to other
• Share knowledge experience and best practice with team members

Risk and Controls Objectives

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline

Technical skills / Competencies

Competencies:

• Strong numeracy skills
• Excellent attention to detail
• Leadership skills

Knowledge, Expertise and Experience

(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services, and policies)

Essential

• Detailed knowledge of the banks processes and rigour requirements related to cash
• Cash handling knowledge
• Systems knowledge

Preferred

Cash management and banks knowledge

Experience & qualification

Proven track record in dealing with physical cash

Preferred

• Graduate

TRAINING REQUIREMENTS SPECIFIC TO THE ROLE

Essential

•  training
• Telephone skills
• PD team member training
• Discipline and Grievance
• Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering
• Fraud Prevention/Awareness
• Operational awareness
• ATM training

Preferred

• Customer Service
• PC Skills including Keyboard skills
• Product Training
• General training on internal audit practice

Key issues over the next 12 – 24 months

• Completing the Skills Workbook

Additional details

(of exceptional aspects of demands of the role)

• The role requires working on non-business days on a regular basis.

Absa Behaviour

(of particular importance to this role)

• Drive Performance

• Delight Customers
• Build Pride and Passion
• Execute at Speed
• Grow Talent and Capability
• Protect and Enhance our Reputation

Additional criteria qualities

• High level of personal integrity and honesty

Others * Please give details.

Absa Values

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Apprentice

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryParticipate in a learnership / training program in order to maximize individual and organizational development, through the execution of predefined apprentice objectives.

Job Description

Job Description
To provide excellent service and abide by the Absa Values.

General Working Conditions/Inherent Requirements

• Frequent Visual, listening concentration, sitting, telephone & computer usage
• Observe requirements and obligations under the workplace health and safety practices

Roles and responsibilities.

• Attend to all walk-in clients and ensure that they receive excellent service daily.
• Execute the highest level of professionalism while dealing with customers.
• Managing Customer Complaints
• Ensure that all the details pertaining to complaints are obtained from the customers, logged into the bank’s complaint management system (BOC) and follow up for resolution of all complaints that can be resolved at First Point of contact.
• Cross selling bank products and meeting the given targets.
• Receive, register/record and direct hand delivered mail to the Mail Centre
• Maintain records of courier receipts for outgoing and incoming mail for future reference.
• Execute the highest level of professionalism while dealing with customers.
• To provide excellent service to all the walk-in clients and attend to all customer needs/ requests queries/complaints.
• Frequent Visual, listening concentration, sitting, telephone & computer usage
• Observe requirements and obligations under the workplace health and safety practices and any other duties assigned.

Role Specification.

• Must have graduated in a business related course not more than 2 years from the date of this advert (ATTACH GRADUATION CERTIFICATE )
• Must Possess a Transcript with a minimum CGPA of 3.6 (Second Class Upper Division)(ATTACH GRADUATION TRANSCRIPT)
• Must have at least 2 Principle Passes at ‘A’ Level (ATTACH ‘A’ LEVEL CERTIFICATE/ PASS SLIP)
• Must have a minimum of a Credit in Mathematics and English at ‘O’ Level (ATTACH ‘O’LEVEL CERTIFICATE/ PASS SLIP)

Must be willing to learn as this position is an Apprentice/Learnership role.

Note:

1. This recruitment is intended to build a pipeline of candidates who will be considered for
hiring as opportunities emerge with in the bank.

2. Ensure all attachments requested are included in the application.

3. Only shortlisted candidates shall be contacted.

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Home Loans Enablement Junior Learner

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryParticipate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives.

Job Description

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Description

Absa Home loans is dedicated towards offering a learnership opportunity to young individuals that are talented, enthusiastic, and have a deep passion for utilizing technology to empower customers. This one-year Absa Home Loans Learnership program incorporates on the job exposure in all aspects of contact with the Bank’s customers. As a learner, you will be required to demonstrate:

· Strong customer service skills and excellent problem-solving ability

· Organization skills; pay attention to detail and place emphasis on follow-up.

· Furthermore, must be able to demonstrate ability to work well in a team and both listen and communicate effectively.

· Show a high level of professionalism and courteousness. These individuals should work well under pressure

· A Self-starter with hands-on mentality Our learnership programme will give you exposure to the Home loans Sales and Service Enablement areas for a period of 12 months. Successful candidates should commit to complete all the academic modules and on- the- job training Essential Requirements

· Candidate should be aged between 18-30 years

· Applicant must attach detailed CV containing all the relevant contacts and references

· Applicants should include copies of their certificates, identity card and proof of address

· Candidate must be a South African citizen or a permanent resident

· A completed Degree/or equivalent NQF level 7 qualification

· Applicant should be proficient in English

· Applicant must not be employed

· Applicant must not be registered with any other learnership / internship at the time of making application

· Applicant must not be registered with any other learning institute, and or currently studying.

· Candidate should be computer literate

· Applicant should be a team player and self-motivated person

· Candidate should be flexible and demonstrate willingness to learn and work Duration

· This is a 12 months only learnership programme

· Every candidate must meet be available for the full 12 months programme in order to graduate Stipend

· Successful candidates will receive a monthly stipend Recruitment process and risk check requirements:

· Complete online occupational assessments

· No criminal record

· No false documentation

· References with previous employers

· Clear credit score

· No registered employee dismissal If you are looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that values its people, apply today. Education Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised

EducationGET Certificate: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

We wish you all the best with your applications