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Head: Broadband Commercial
Introduction
The main purpose of the job is to lead and drive the development, implementation, and management of digital and connectivity services for SENTECH’s broadband customers. The incumbent will drive the commercial strategy of the business unit and focus on customer satisfaction, product development, digital service innovation, enhance customer experience and ensure successful delivery of SENTECH’s digital and connectivity solutions.
Duties & Responsibilities
Responsibilities:
• Strategic Management
Develop and lead the implementation of the digital and connectivity services strategy, while ensuring that it is aligned to the Broadband Business objectives. Assess industry trends,
standards, best practices and customer requirements to ensure that broadband service strategy is aligned to these factors. Drive the prioritisation of digital and connectivity service
offerings to clients. Drive digital innovation, customer engagement and continuous improvement.
• Financial Planning and Management
Manage the broadband commercial services function’s budget, ensuring effective allocation of resources and alignment to financial targets. Manage the financial plan and budget. Drive profitability and cost-effectiveness in all operations. Oversee the Solution Pricing Specialist in developing competitive pricing strategies for broadband services. Manage costs to optimise profitability while ensuring competitive pricing. Assess financial performance of products, identify variances and implement corrective actions as needed.
• Compliance Management
Drive compliance with regulatory requirements and industry standards. Drive adherence to internal policies and procedures. Assess industry regulations and standards to update and maintain the broadband services strategy.
• Account Management
Drive the maintenance and expansion of relationships with key clients. Drive high levels of customer satisfaction and retention. Oversee strategies for upselling and cross-selling
broadband services to existing clients.
• Product Management
Drive the development and management of the Broadband product and digital services portfolio. Drive product innovation, enhancements, and market competitiveness. Assess that
products meet customer needs and align with business goals. Assess the effectiveness of the lifecycle management of broadband services. Lead the end-to-end Product Development Lifecycle in collaboration with the Head: Broadband Technology and Operations
• Digital Marketing
Drive the development and execution of digital marketing strategies. Drive the optimisation of customer acquisition, retention, and engagement through digital channels. Assess digital marketing performance and adjust strategies as needed.
• Sales and Business Development
Drive the development and execution of sales plans, identified growth opportunities, and exceeded revenue targets. Lead efforts to identify new market opportunities and partnerships. Assess the management of the sales pipeline.
• Stakeholder Relationship Management
Build and maintain strong internal and external stakeholder relationships. Assess strategic partnerships to enhance broadband connectivity and digital service offerings. Attend
conferences and industry events to build industry relationships and stay informed about the industry trends, standards and best practices. Drive implementation of recommendations to improve customer experience.
• Leadership
Establish leadership and mentorship to the Broadband services team. Drive a collaborative and high-performance work environment, ensuring that each team member is aligned with the business’s objectives. Drive innovation and continuous improvement within the Broadband business segment. Provide clear direction and support to the team to achieve commercial objectives.
Desired Experience & Qualification
Education and Experience:
• Bachelor’s Degree in Telecommunications, Engineering, Business Management or equivalent.
• Master’s Degree in Telecommunications, Engineering or Business Administration will be an added advantage.
• 8 years’ experience in digital and/or connectivity services management, with at least 5 years in a middle management role.
• Experience in leading a multidisciplinary team.
• Experience in leading customer facing functions.
• Experience in leading connectivity and digital product development and innovation.
• Experience in using CRM software.
• Experience in managing budgets, financial performance and resource allocation
Knowledge:
• Comprehensive understanding of the South African telecommunications landscape regarding regulations, market dynamics and digital trends.
• Strong understanding of the telecommunications industry standards and best practices, specifically related to digital and connectivity services.
• Ability to make data-driven analytical decisions.
Managerial/ Leadership Competencies
· Leading Courageously
· Leading in a VUCA world
· Nurturing Talent
· Winning Spirit
· Meaningful participation
· Customer and Commercial Insight
· Taking an outside-in perspective
· Beyond Sentech
· Coaching and Mentoring
· Conflict Management
· Critical and Innovative Thinking
· Direction Setting (Vision and Strategy)
· People Management
· Performance Management
· Programme/ Project Management
· Quality Assurance and Risk Management
· Service Delivery Innovation
· Stakeholder Development & Relations
· System Thinking
· Design Thinking
Behavioural Competencies
· Change Leadership
· Compliance
· Financial Awareness
· Safety, Health and Environmental Knowledge
· IT User Ability
· Organisational Understanding
· Planning and Organising
· Policies and Procedures
· Presentation Skill
· Project Coordination
· Quality Orientation
· Relationship Management
· Reporting
· Research
· Risk Management
· Telecommunications Regulations
· Communication Skills (verbal and written)
· Holding Others Accountable
· Ambition
· Analytical Thinking
· Attention to detail
· Brand and Customer Oriented Service Delivery
· Emotional Intelligence
· Integrity and Professionalism
· Judgement and Decision-Making
· Learning Agility
· Organisation Resilience
· Personal Mastery
· Result Orientation
· Strategic Thinking and Agility
· Team Orientation
Sentech will give preference to suitable candidates who add to the cultural and gender diversity of the company.
Scale Hay Level 19
If you are interested and meet the required criteria as described above, please send your CV on/or before 06 June 2025 ,
The appointment will be made in accordance with the Employment Equity Plan of the organisation. People with disabilities will be given preferences and they are encouraged to
apply. Medical examinations will be undertaken before successful appointment depending on the nature of the position.
SENTECH reserves the right not to appoint.
Head: Broadband Technology and Operations
Introduction
The main purpose of the job is to lead and drive the overall activities for Broadband technology and Broadband operations of the Broadband Business Unit to ensure seamless delivery of high-quality broadband services to our commercial customers.
The incumbent will drive strategic initiatives, foster innovation, ensure operational excellence and align broadband technology strategy with business objectives and market demands. The incumbent will manage a team and collaborate with cross-functional teams to drive technology innovation,technical solution design, development and implementation, optimise IP systems and enhance operational efficiency to support the Business Units goals and objectives.
Duties & Responsibilities
Responsibilities:
• Strategic Management
Develop, maintain and lead the execution of the technology and operations strategy, while ensuring that it is aligned to the Broadband Business objectives. Assess industry trends,
standards, best practices and customer requirements to ensure that broadband technology and operations strategy is aligned to these factors. Drive technology innovation, operational efficiency and infrastructure reliability. Provide strategic insights and recommendations to the Chief Commercial Officer and leadership team on emerging technologies and their potential to impact the business. Lead the development of technology roadmaps and specifications and the delivery of projects throughout their lifecycle. Drive digital transformation initiatives to enhance operational efficiency, customer experience and competitiveness.
• Technology Management
Oversee the design, implementation, maintenance and optimisation of all Broadband networks and systems. Ensure reliability and availability of networks and systems. Lead the adoption of technology advancements. Manage relationships with technology vendors, negotiate contracts and monitor service levels to ensure cost effective, high-quality service delivery. Ensure implementation of business continuity, cybersecurity measures and data privacy to protect critical infrastructure and customer data.
• Operational Efficiency Management
Assess gaps to identify opportunities for improvement of processes efficiency. Drive the implementation of best practices and process optimisation. Drive the enhancement of
customer experiences. Oversee network operations and monitoring to ensure optimal performance.
• Product development Management
Drive and manage the end-to-end technical product development process. Manage the product requirement definition process, in collaboration with the technical product manager. Drive the adherence to methodologies, quality standards and requirements during the product development lifecycle/process.
• Product Solution Development
Drive the development of new broadband products and solutions. Drive innovation in product design and development to meet customer demands and market trends. Drive timely and efficient product deployment.
• Software Development
Drive the development and maintenance of digital platforms, applications, and services. Assess software development practices and ensure they are aligned with industry standards and security requirements. Lead the adoption of agile and DevOps practices for efficient development and deployment.
• Financial Management and Planning
Drive and manage the technology and operations function’s budget, ensuring effective allocation of resources and alignment to financial targets. Drive and manage the budget for the technology and operations business function. Assess financial performance, identify variances, and implement corrective actions as needed. Drive cost-effectiveness and profitability of digital services.
•Stakeholder Relationship Management
Build and maintain strong internal and external stakeholder relationships. Assess strategic partnerships to enhance broadband connectivity and digital service offerings. Attend
conferences and industry events to build industry relationships and stay informed about the industry trends, standards and best practices. Drive implementation of recommendations to improve customer experience.
• Leadership
Establish leadership and mentorship to the Broadband services team. Drive a collaborative and high-performance work environment, ensuring that each team member is aligned with the business’s objectives. Drive innovation and continuous improvement within the Broadband business segment. Provide clear direction and support to the team to achieve commercial objectives
Desired Experience & Qualification
Education and Experience
• Bachelor’s degree in Telecommunications, Engineering, Computer Science or equivalent.
• Master’s degree in Telecommunications, Engineering or Computer Sciences will be an added advantage.
• 8 years’ experience in technology and operations, with at least 5 years in a middle management role.
• Experience in managing budgets, financial performance and resource allocation.
• Experience in managing and optimising technology infrastructure, network systems, and operational processes.
• Experience in project management and software technologies.
Knowledge:
• Comprehensive knowledge of South African telecommunications regulations, trends, standards, best practices and emerging technologies.
• Understanding of risk management and compliance practices.
Manager: Solution Development
Introduction
The Sentech Broadband Business Division invites applications from seasoned and qualified candidates for the position of Manager: Solution Development. The role is responsible for leading a team of engineers and technicians and collaborating with cross-functional teams to bring innovative solutions to the market. The role will focus on product and service innovation, managing the development process of the product and services as well as ensuring that the product and services are delivered at high-quality to meet customer’s needs.
Duties & Responsibilities
Key Responsibilities
Solution Development and Innovation:
● Conduct market research to identify customer needs, competitive landscape, and emerging trends.
● Define solution requirements, prioritise features, and crafting solution proposals.
● Set strategic products and services goals and KPIs to measure success and alignment with business objectives.
● Design, development, implementation and quality assurance of broadband solutions.
● Drive the end-to-end solution development process, from concept to launch, ensuring high-quality deliverables.
● Champion innovation by staying informed about industry trends, emerging technologies, and customer demands.
● Oversee product design and testing, ensuring solutions meet customer needs and align with quality standards.
● Implement Agile methodologies and best practices to streamline development processes and increase efficiency.
● Promote a culture of continuous improvement, fostering creative problem-solving and risk-taking.
Market Analysis and Customer Insights
● Conduct comprehensive market analysis to identify market trends, opportunities, and threats.
● Gather and analyse customer insights through surveys, interviews, and data analysis to inform product decisions.
● Segment target markets and define customer personas to tailor solution offerings effectively.
● Monitor competitor strategies and market dynamics, adjusting solution strategies accordingly.
● Develop pricing models and strategies that align with market positioning and customer value.
Solution Lifecycle Management:
● Manage the entire solution lifecycle.
● Develop and execute strategies for solution updates, feature enhancements, and solution retirement.
● Assess solution performance and customer feedback to make data-driven decisions about solution evolution.
● Ensure seamless transitions between solution phases, minimising disruption to customers and stakeholders.
● Develop strategies for solution sunsetting and legacy support.
Regulatory Compliance and Standards:
● Ensure that broadband products and solutions comply with relevant regulatory requirements and industry standards.
● Stay informed about changes in telecommunications regulations and proactively address compliance challenges.
● Collaborate with legal and compliance teams to facilitate regulatory audits and documentation.
● Develop processes for monitoring and maintaining compliance throughout the solution life cycle.
● Mitigate compliance risks and maintain accurate records to demonstrate adherence.
Strategic Partnerships and Alliances:
● Identify and establish strategic partnerships and alliances with industry organisations, vendors, and partners.
● Collaborate with partners to enhance solution offerings, expand market reach, and drive innovation.
● Negotiate partnership agreements, contracts, and terms that align with business goals and objectives.
● Manage ongoing relationships with partners, ensuring mutual success and value creation.
● Leverage partnerships to access new technologies, distribution channels, and customer segments.
Leadership:
● Lead and motivate cross-functional teams, including solution engineers, product engineers and specialists, designers, and marketers.
● Foster a collaborative and innovative work environment, ensuring effective communication and collaboration.
● Define roles and responsibilities, set performance expectations, and provide mentorship and coaching to team members.
● Manage resource allocation, budgeting, and project timelines to achieve product development milestones.
● Resolve conflicts and obstacles to keep solution development projects on track.
Desired Experience & Qualification
Education:
● Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, Information Technology, or equivalent.
● Honours degree in a related field will be an added advantage.
● Relevant certifications, such as those related to product management, project management, or telecommunications, can be beneficial.
Experience:
● Minimum of 8 years of relevant experience in roles related to product management, solution development, or a related field with 5 years managerial experience
● Proven experience in leading solution development initiatives, including defining product strategies, creating roadmaps, and managing cross-functional teams to deliver successful products and solutions.
● In-depth knowledge of the telecommunications industry, including broadband technologies, regulatory landscape, industry standards, and competitive dynamics.
● Proven experience in conducting market analysis, including market research, competitive intelligence, and customer segmentation, to identify market opportunities and inform product strategies.
● A track record of driving innovation within solution development, including the integration of emerging technologies and industry trends into product offerings.
● Demonstrated ability to collaborate effectively with engineering, marketing, sales, and other cross-functional teams to align product development efforts with business objectives.
● Experience in managing the entire solution lifecycle, from concept to end-of-life, making data-driven decisions about product evolution and enhancements.
● Knowledge of regulatory requirements and standards relevant to the telecommunications industry, including compliance management and audits.
● Experience in identifying, establishing, and managing strategic partnerships and alliances with industry organisations, vendors, and partners to enhance product offerings and market reach.
● Experience in maintaining comprehensive documentation of solution development processes, milestones, and outcomes, including financial reporting and performance metrics.
● Knowledge of quality assurance processes to ensure the reliability and performance of products and solutions.
● Experience in conducting competitive analysis to understand market positioning and differentiation strategies.
● Experience in managing solution end-of-life considerations, including transitioning customers and minimising disruption.
Knowledge:
● In-depth understanding of broadband technologies, including DSL, cable, fibre optics, satellite broadband and wireless broadband.
● Familiarity with the architecture and infrastructure of broadband networks, including access networks, core networks, and last-mile connectivity.
● Knowledge of the telecommunications industry, market trends, and competitive landscape.
● Awareness of regulatory requirements and standards relevant to the broadband and telecommunications sector.
● Awareness of emerging technologies, trends, and innovations in the telecommunications and broadband sectors.
● Ability to assess the potential impact of emerging technologies on solution development.
● Strong collaboration skills and the ability to work effectively with cross-functional teams, including engineering, marketing, sales, and operations.
● Understanding of financial principles related to budgeting, cost analysis, and ROI calculations for solution development initiatives.
● Proficiency in market research techniques, competitive analysis, and customer segmentation.
● Ability to gather and analyse customer insights to inform solutions.
● Knowledge of telecommunications regulations, compliance requirements, and industry standards.
● Ability to ensure that broadband products and solutions comply with relevant regulations.
● Understanding of partnership and alliance management, including negotiation, contract management, and value creation.
● Familiarity with project management methodologies, tools, and practices for overseeing product development projects.
● Knowledge of risk assessment and mitigation strategies related to product development initiatives.
● A customer-focused mindset with the ability to prioritise customer needs and satisfaction in solution development efforts.
● Understanding of quality assurance processes and methodologies to ensure product reliability and performance.
● Familiarity with marketing strategies, pricing models, and go-to-market plans to drive solution adoption and sales.
● Knowledge of product end-of-life considerations, including customer transition plans and minimising disruptions.
Skills and Competencies
●Customer and Commercial Insight
● Service Delivery Innovation
● Stakeholder Development & Relations
● Financial Awareness
● Safety, Health and Environmental Knowledge
● Planning and Organising
● Relationship Management
● Reporting
● Telecommunications Regulations
● Communication Skills (verbal and written)
● Analytical Thinking
● Brand and Customer Oriented Service Delivery
● Judgement and Decision-Making
● Strategic Thinking and Agility
● Team Orientation
Technical Competencies:
● Strategic Partnerships
● Account Management
● Customer experience and analytics
● Route to Market Strategy
● Product and Solution Development
● Competitor Analysis
● Customer Segmentation
● Target Market Identification
● Products and Services Knowledge
● Troubleshooting
● Quality Control Analysis
● Systems Analysis
● Systems Evaluation
● Management of Personnel Resources
Sentech will give preference to suitable candidates who add to the cultural and gender diversity of the company.
If you are interested and meet the required criteria as described above, please send your CV on/or before 25 June 2025 to recruitment@sentech.co.za
Appointment will be done in accordance with Employment Equity Plan of the organisation. People with disabilities will be given preferences and they are encouraged to apply. Medical examinations will be undertaken before successful appointment depending on the nature of the position.
Sentech reserves the right not to appoint.
Click here to apply
We wish you all the best with your applications
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