Customer Service Agent x3

To apply, click on the link at the end of the posts and all the best with your applications.

• Permanent contract
• Full-time
• At least 2 years of experience (Junior level)
• High school diploma, A levels, GED, GCSE
• Customer Service Agent

BOC has exciting opportunity for an individual to join our dynamic team,if this is you,we want you!

Mission

BOC is an equal opportunity employer, and all appointments are aligned to the company’s equity and BBBEE strategy. 

Profile

Purpose

• To operate the day-to-day activities of a Gautrain station and resources so that our safety, quality and performance targets are achieved.
• To ensure customer safety at a station.
• To follow standards and practices at the station level.
• To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly.

Principal Accountabilities

• To ensure the safe operation of the station.
• To ensure the application of the appropriate safety standards for service delivery.
• To participate in the investigations into station operational incidents.
• Cash handling.

Specific Responsibilities

• Serves as first point of contact with customers
• Selling tickets to customers during revenue service.
• Cash handling
• Information & Customer handling (verify validity of tickets; forward complaints to CSO)
• Follow, in a strict adherence, the safety rules and procedures.
• Restart, control and monitor equipment and systems according to the operation procedures.
• Inspect the station to make sure that all is in order (Lighting, Tickets Vending Machine, lifts, escalators).
• Ensure that the outsourced station cleaning services comply with their duties.
• Handle incidents and emergencies.
• Report to the OCC Manager, incidents or activities likely to affect passenger flow.
• Any other duties as assigned.

Educational Level

• Grade 12 with maths and or accounting 

Years of Experience

• At least 2 years’ customer service experience.

Other Technical/ Professional Skills/Qualifications

• Communications Skills 
• Interpersonal Skills
• Teamwork 
• Basic Computer skills

Desirable Traits

• Possess communication skills (Verbal and written)
• Relationship building skills. 
• Adherence to Company procedures
• Mentally reacting quickly to emergency situations.

                                                         Closing date is 17th November 2025

Please note that only shortlisted candidates will be contacted. If you do not hear from us within two months of the advertisement date, kindly consider your application unsuccessful

Click here to apply

We wish you all the best with your applications

About us

Bombela Operating Company (Pty) Ltd operates and maintains transportation systems, including the Gautrain, which is an integrated public transport system in Gauteng. The 160 km/hour high-speed train is fully integrated into a network of buses and midi-buses to complement the efficiency of delivering a world-class transport system. Bombela Operating Company (Pty) Ltd is a subsidiary of RATP Dev. We design, operate, and maintain public transit networks of automated metros, bus, tramways and other modes of transport that people use every day to go to work,school,and to connect with friends and family. With over 25,000 employees in 17 countries and over 100 subsidiaries, we are committed and determined to ensure the daily transportation of passengers by connecting communities. We are passionate about promoting useful and meaningful innovation and contributing responsibly to economic and social development. We dedicate every day to better city living, because public transit makes sense for the planet, communities, regions, and everyday life.

A word from the company

We are a proudly South African company with a proven track record and unparalleled expertise in operating and maintaining a transportation network. As a transformed company, we prioritize youth employment and gender equality, with 35% of our workforce being youth and our gender balance being 50/50. We also provide a working environment that values individuals and encourages career growth. We believe that by investing in our employees’ careers and well-being, we are investing in our business and in our future. Experience a unique working culture where commitment counts, decisions are fast-moving and challenging the status quo is the norm.

Nthabiseng Kubheka

CEO

When you join BOC, you will be part of a collaborative, diverse organization, where we value our employees and their well-being.

Puseletso Makhubo 

HR Executive

Join a company committed to our youth.

We’ve been intentional about our support to young people over the past few years, making strategic moves, to change the lives of these young people, their communities, and the country, by equipping them with skills that will carry them through life. We are a pro-youth organization, and we are proud of the contribution we’ve made in the lives of our South Africans through these programmes. 35% of BOC staff are young people and we also want to create a conducive working environment that fosters growth and excellence. We are confident that we’re looking at the leaders of tomorrow and pride ourselves on the contribution we’ve made in their lives.