ShopriteX Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

ShopriteX is the digital innovation unit for Africa’s largest retailer, the Shoprite Group of Companies. We boast two industry leading innovations, namely Xtra Savings, South Africa’s fastest growing rewards programme, and Sixty60, Checkers’ pioneering 60-minute grocery delivery service.

We believe in a customer first culture and by marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and more personalised shopping experiences. With some of the brightest minds in data science, technology, e-commerce and personalisation, ShopriteX is re-imagining retail, removing friction and driving a tech-led future for the Shoprite Group.

Area Operations Manager

Role Purpose

The Area Operations Manager is responsible and accountable for managing the functional operational

outputs, assets, costs, and performance of all direct & indirect reports in a specific geographic region or

area to ensure the attainment of divisional performance targets whilst optimizing operational efficiencies

and productivity and ensuring engagement and high performance of workforce.

Role Description

• Manage the key performance outputs and targets of all Operations Team Leads (OTL’s) and direct

reports operating within different geographic areas. Apply corrective or remedial actions as and when

required.

• Ensure weekly resource requirements are met and review quality of contractors provided by CMC and

feedback on their suitability or not in terms of the stipulated criteria, reject unsuitable contractors.

(Review in terms of being able to meet the requirements for the role, fit the culture of Pingo and

customer service and safety orientation.)

• Maintain compliance standards with policies and practices & use of company assets & allowances by

conducting monthly audits and checks. Identify possible abuse and take corrective actions. Identify

trends to take corrective actions to reduce incident and accident rate.

• Complete reconciliations on asset, branding and uniform details as per contracted driver requirement.

• Ensure availability, visibility and presence in area and lead by example.

• Promote effective communication and ensure that OTL’s & contracted drivers are aware of how their

role contributes to the success of the operation.

• Maintain local relations with all stakeholders and proactively highlight local trends or delivery

challenges to the business to ensure focus for continued positive service delivery.

• Responsible for driver network health and overarching goal to become driver network of choice. Raise

issues timeously & propose solutions which may resolve or accelerate the competitive advantage of

the business.

• Ensure all areas of responsibility is resourced appropriately and vacancies are filled timeously to

deliver against operational requirements for business continuity.

• Accountable and responsible for implementing training & development plans and to lead, motivate,

coach and mentor direct/indirect reports and track monthly progress.

• Pro-actively report on risk related matters to all stakeholders, consult and involve risk teams where

necessary to support the local operation. Drive & implement risk mitigation & conflict resolution

practices when responding to issues and complaints.

• Assist the regional operations manager to drive continuous improvements.

• Provide area specific budgeting requirements to regional manager during budgeting planning cycle.

Track and manage costs and variances.

Qualifications and Experience

• Bachelor’s Degree in BCommerce or a related field – (essential).

• +5 year’s experience in retail operations management, preferably in an on-demand service delivery

industry – (essential).

• Membership to industry related business forums e.g Sapics – (preferred).

• Proficiency in MS Office (Advanced Excel skills) and other business-related software – (essential).

• Knowledge of the logistics industry, project and risk management – (essential).

Click here to apply

Rainmaker: Senior Analyst: Retail Media Insights

Senior Analyst: Retail Media Insights

Role Purpose:

Our Insights business is built on our industry-leading data assets, cutting-edge data science and our ability to deliver holistic insights at scale. Our data is powered by over 26 million households across South Africa’s #1 Retailer, over 1 billion + transactions across brick-and-mortar and ecommerce. We bring this customer data together with advanced analytics and research to drive sales growth and customer loyalty for both our business and our Insights clients.

Within this context, the Media Insights Analyst will be required to leverage Shoprite’s data assets to generate insights to understand retail media performance and help generate deep-dives and insights for Rainmaker Media clients. This role will act as a business point of contact to translate insights into recommendations and continuously partner with the business, particularly the Rainmaker Media sales team, to explore sales / campaign opportunities, campaign planning and optimization.

Candidates must have a strong acumen for connecting data and insights to tell stories, a desire to solve problems, and a passion for building and influencing client growth. They must also demonstrate a growth mindset, adaptability in the workplace, and knowledge of the retail and consumer goods industry.

Role Description:

• Support the collection, analyses, and interpretation of Rainmaker Media data from specified sources (i.e., internal sales and customer-data platforms, advertising platforms, media monitoring tools, and market research).
• Identify trends, patterns, and opportunities for improvement by analyzing media data and campaign performance.
• Ensure the data integrity of all data used to formulate insights and analyses.
• Assisting the Rainmaker Media team to ensure insights and analysis are understood, presented, and used in the right way to create incremental impact on media business growth.
• Partner with the Rainmaker Media Sales team and act as category insights expert across the client portfolio. Generate actionable insights for categories and brands.
• Provide campaign insights, performance measurements and additional post campaign analysis as an input into campaign planning and customer lifecycle.
• Develop comprehensive reports, dashboards and presentations and present detailed commentary and recommend actions based on the generated and communicate key insights to key stakeholders.
• Understand problem statements and perform root cause analysis. Articulate findings in a business understandable language
• Create insights presentations using a data driven approach aligned to business goals and objectives
• Assist in the development of media plans, ensuring alignment with campaign objectives and target audience insights.
• Support the implementation of media measurement frameworks, tagging methodologies, and tracking mechanisms.
• Support/assist with post-campaign analysis and the preparation of comprehensive performance reports, outlining key learnings and actionable insights.
• Stay updated with the latest industry trends, media measurement tools, and methodologies to continuously enhance data analysis capabilities.

Qualifications and experience:

• Degree or Diploma in Business, Marketing, Analytics, or a related field – (essential).
• +4 years’ experience in a similar capacity, buying or category management – (essential). Demonstratable hands-on analytics experience – generating actionable insights and doing data deep-dives – (essential).
• Experience translating data into digestible insights for media sales and client campaign recommendations and presentations – (essential)
• Proficiency in MS Office and CRM software (e.g., Salesforce) – (essential)
• Media analysis, data analytics, or related roles/experience in the advertising or marketing industry- (desirable).
• Demonstratable ability influencing, establishing and maintaining strong relationships with management, internal partners, and external clients – (desirable)

Key competencies and work ethic:

• Retail Media Insights and Reporting – Sound understanding of retail media processes for data collection, processing, analysis to provide accurate reports and/or dashboards that meet the requirements of the target audience. Applies sound knowledge and skills in using data visualization tools, developing dashboards and selecting the most relevant key performance metrics in a manner that will enable insights and decision-making.
• Analytical thinker and resourcefulness – Readily comprehend new and relatively complex concepts and information, investigates courses of action to identify the most appropriate solution or develop alternative solutions. Able to analyze retail media insights with a desire to learn more about the trends shaping consumer behavior today, and in the future.
• Customer focused – obsessed about the customer and delivering a digital enriched customer journey experience.
• Collaborative partnering – Builds meaningful and sound relationships with suppliers across brands, consumer insights, ecommerce, and advanced analytics. Open, honest and direct and comfortable giving and receiving constructive feedback. Thinks and acts both independently as well as collaboratively.
• Communication skills – Speaks clearly, audibly and at an appropriate pace and provides credible points of an argument in own area of expertise. Writes clearly and succinctly, using correct spelling and grammar; and provides simple points in a straightforward and factual manner. Strong command of the English language with excellent presentation and storytelling skills – Ability to articulate ideas and concepts in a creative and meaningful way.
• Detailed, organized and quality focused – Has an affinity for detail, structure, and efficiency. Is diligent and vigilantly watches over work processes, tasks, and outputs to ensure accuracy while independently actioning and correcting any quality concerns.
• Critical thinker and independent problem solver.
• Time management, planning and operational efficiency – able to prioritize a high volume of tasks simultaneously in a fast-paced unpredictable environment. Someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently, and effectively. Organized with strong time, delivery, and planning management.
• Adapting and responding to change – adjusts to a fast paced, changing environment; tolerates ambiguity; adapts interpersonal style to suit different people or situations.
• Staying up to date with global media trends and insights.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Marketing Campaign Manager (FTC) – Shoprite Group Marketing

Role Purpose

Shoprite is looking to appoint a fixed term contract campaign management specialist in the Shoprite Group Marketing Team. Campaign management accounts and related activities in accordance with the strategic intent and trade plans. Initiating, coordinating and reporting on related campaigns providing end-to-end delivery according to planned timelines and quality standards. The role also supports on adhoc duties and/or specific activities on the larger accounts providing new learning opportunities that build confidence on the end-to end delivery and build readiness to take on larger scale and/or more complex campaigns.

Role Description

• Managing accounts and campaigns – ensuring end-to-end delivery.
• Participating in various activities to support larger accounts or complex campaigns.
• Accountable for initiating, coordinating and tracking campaigns.
• Building relevant relationships and supporting stakeholders as required.
• Facilitating the workflow between client and the campaign management team.
• Evaluating the effectiveness of campaign deliverables and providing inputs for ongoing improvement.
• Responsible for post campaign reporting to suppliers and other stakeholders and providing inputs for consolidated reporting.
• Invoicing specific campaigns timeously and accurately and/or supporting the team with related administrative support.
• Enhancing campaigns on the centralised system and deploying campaigns to store.
• Participating in various ways to obtain exposure to new activities to ensure growth within the role and ongoing development aimed at taking on larger accounts and/or more complex accounts.

Qualifications and Experience

• BCom (Marketing) qualification or similar.
• + 2years’ experience in a campaign management role (e.g., advertising/media) with a track record of strong campaign management support and related activities.
• A fast and enthusiastic learner with a passion for making things happen!
• Excellent team-working – building a positive team
• Marketing principles and practices.
• Presentation skills – creative and analytical skills.
• Commercial and business understanding of the broader retail industry.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Customer Engagement Manager

Value Proposition

We set the digital agenda to keep ShopriteX leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.

Role Purpose

The purpose of the Customer Engagement Manager is to deliver digital and analytical solutions that optimize Shoprite’s customer engagement capabilities while delivering customer growth and profitability within the Rewards program. The role generates and translates data into meaningful insights, and collaborates with a cross functional team of data scientists, analysts, product managers, agile delivery, and technology teams in incremental deployments. The role also works in close partnership with business stakeholders including buying, commercial, marketing and operations teams, to enable the delivery of Shoprite’s customer engagement and growth agenda.

Role Description

• Implement the product roadmap for customer engagement in order to inform the creation and prioritisation of the backlog.
• Collaborate with business stakeholders from multiple departments to deliver their business objectives through customer centric campaigns.
• Unlock new customer opportunities to keep customers engaged with the Rewards program.
• Continuously research industry trends and customer needs and implement reward strategies in order to Acquire new customers.
• Analysis and execution of customer lifetime value / customer life-cycle campaigns.
• Plan and deliver Rewards CRM strategies that encourage customer retention and customer loyalty.
• Grow customer profitability by utilizing the full suite of offers from the Shoprite Group.
• Work closely with all departments to ensure the Rewards Customer Engagement works effectively for all aspects of the Shoprite Group.
• Use direct and owned marketing channels to communicate personalized experiences to customers.
• Implement testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
• Work with data science capabilities to use technology to deliver a personalized experience for customers across all channels.
• Work with Shoprite Product team to deliver a strong omnichannel customer experience.
• Support commercial teams to ensure strong promotional coverage of rewards deals.
• Work with brand teams to ensure rewards deals and campaigns are a focus in all ATL marketing channels.

Qualifications and Experience

• Degree or Diploma in Business, Marketing or a related field – (essential).
• +4 years in a similar capacity or role, with experience delivering marketing and CRM strategies – (essential).
• Proven track record of using customers data and technologies to personalise the customer experience – (essential).
• Experience in an agile environment, particularly delivering strategic roadmaps – (essential).
• Experience applying agile analysis techniques for creating user stories and acceptance criteria – (essential).
• Strong proficiency in MS Office 365 with an advanced level of Excel capability – (essential).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Data Analyst II (IDM)

About the Team

Shoprite^X is the Shoprite Group’s digital innovation hub. Combining the best of data science and technology, Shoprite^X is dedicated to saving customers time and money by making the everyday effortless.

The Insights & Data Monetisation Tribe harnesses the power of data, advanced analytics, and technology to unlock actionable customer insights and new revenue opportunities. The team is dedicated to developing customer-centric analytics products and sophisticated models that optimise and align product offerings with market demand. By incorporating effective category management practices, the tribe ensures that our product assortments, pricing and promotional strategies resonate with customer needs and expectations. This approach empowers informed decision-making, driving growth and enhancing customer satisfaction.

About the Role

As a Data Analyst in IDM, you will mine and synthesize diverse data sources — including, but not limited to, transactions, customer profiles, product hierarchies, and store operations — and translate your findings into clear, engaging insights and recommendations. Your insights will enable the business to make tactical and strategic decisions that enhance customer experience and commercial value.

We are looking for someone who is naturally curious, proactive, and passionate. ​If you want to work in a cross-functional and dynamic team, where you will deliver complex, high-impact projects, we want to hear from you.

Role Description

• Work with business stakeholders to understand problem statements and frame requirements.
• Develop, test, and validate ways to solve problems or address business requirements.
• Work with business, technology, and development teams to find the most appropriate methods, techniques, and data for the task at hand.
• Collaborate across teams and functions to leverage data and enable transformative insights that drive sound business decisions.
• Design, develop, debug, test, document, and support solutions.
• Drive post-implementation reviews and continuous improvement.
• Create and communicate comprehensive and compelling reports, visualisations, and analytical findings including insightful observations, commentary, and recommendations.
• Resolve complex data related queries from business stakeholders.
• Monitor solutions and datasets so that issues can be identified, investigated, and resolved quickly and effectively.
• Evaluate the accuracy and reliability of data sources and data gathering techniques to ensure data quality and integrity.
• Maintain documentation, user guides, and training material, ensuring consistent language, terminology, and definitions.
• Guide and support new data analysts with complex projects and analytics.
• Stay up to date on developments in data analytics and adjacent fields to ensure we apply the latest techniques and methods.

Qualifications and experience

Degree or Diploma in relevant fields of Engineering, Operations Research, Statistics, Information Technology or Information Systems – (essential).

Essential:

• +3 years’ experience working as part of a progressive data team, ideally in an Associate / Data Analyst or similar role, with proven experience working with large datasets, developing analytics products & models, synthesising information, and communicating findings.
• Experience applying analytical formula, modelling techniques, and trend forecasting using multiple data sources.
• Experience creating dashboards and reports using data visualisation tools (e.g., Tableau, Power BI).
• Working knowledge of cloud computing and development platforms (AWS, Snowflake, Azure DevOps).
• Excellent knowledge and application of SQL and relational databases.
• Highly skilled in the MS Office Suite, with advanced expertise in Excel.

Desired:

• Experience scripting and developing code (Python/PySpark, etc.).
• Experience working in an Agile/SAFe environment.
• Experience in retail, FMCG, or related fields.

Key competencies and work ethic

• Strong analytical thinking skills and highly numerate.
• Able to collect, organise, and assimilate multiple disparate and complex pieces of data and draw sound conclusions or arrive at optimal solutions.
• Passion and excitement for solving problems using data.
• Self-motivated and driven to achieve goals and exceed expectations.
• Able to work independently and use own initiative to deal with challenges.
• Detail-oriented, structured, efficient, and diligent.
• Able to strike a balance between planning and execution.
• Self-aware and able to identify issues and course correct.
• Ability to communicate effectively both verbally and in writing. Able to simplify and explain complex technical concepts and confidently engage with and discuss concepts with stakeholders.
• Able to compile visual reports that tell a concise and compelling story.
• Works effectively across functions and as part of a multi-disciplinary team.
• Able to collaborate and build sound, professional relationships with internal and external stakeholders.
• Supports and mentors junior team members.
• Ability to work under pressure and tight time constraints (when necessary).
• Efficiently prioritise tasks, balancing multiple competing priorities and demands.
• Manages time effectively in a fast-moving environment where priorities change often.
• Curious about exploring and answering business questions.
• Good business acumen and an understanding of business principles in the digital environment.
• Open and eager to learn with a strong interest in data, technology, and innovation.

Our Group, and all its operating companies, is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Data Scientist III

Value Proposition

The Shoprite Group is Africa’s largest fast-moving consumer goods retailer with over 35 million customers and 2,500 outlets. Our customers are at the heart of what we do, and our sole purpose is to provide all communities with high quality products at the most affordable prices. Within such a dynamic environment, innovation, and the effective application of data is becoming essential to maintain a competitive position. We continue to invest in being a technologically innovative and enabled business.

You will be part of delivering multi-channel data applications to some of the most recognised retail brands in South Africa. You will be surrounded by teams and individuals who challenge you and inspire you to be extraordinary. Are you ready to make an impact?

Role Purpose

The purpose of the Data Scientist III role is to oversee complex data solutions driving data as a commercial advantage for Shoprite, leading a portfolio of data science projects while mentoring and coaching other data scientists to create a high-performing team. A conceptual and critical thinker, providing insights that enable innovation and best practices in a big data environment.

Role Description

• Contribute towards the development of Shoprite data strategy to deliver best-in-class analytics across the organisation.
• Work with business stakeholders to identify business requirements and model and frame business scenarios that are meaningful and which impact on critical business processes and/or decisions.
• Work closely with data and software teams to shape and enable deployment of fit-for-purpose, robust solutions that will scale across the company’s ecosystem.
• Develop, plan and prioritise data projects and delegate assigned roles and responsibilities for execution, weighing business and technical trade-offs as required.
• Lead the development of analytics-focused products, using machine learning, natural language
• processing, and mathematical / statistical techniques to develop powerful sciences that delivers business value and impact.
• Work with the data scientist team to define models to be created and implemented together with the approach for implementing them and monitor for accuracy, integrity and robustness.
• Define data quality expectations and provide ongoing tracking and monitoring of performance of data systems and models.
• Produce sophisticated data preparation in order to reduce and shape data.
• Apply comprehensive set of predictive and descriptive modelling techniques to the data appropriate to achieving the business objectives which includes decision trees and association rules.
• Identify and manage data development challenges, offer suggestions, and deploy appropriate
• solutions.
• Report on analytical findings and results to senior stakeholders, using data visualisation techniques to tell compelling stories, while tying progress to enterprise goals.
• Evaluate new and emerging technologies from which to develop prototypes and proof of concepts.
• Act as a domain expert, sharing best practices and knowledge with data scientists, analysts and crossfunctional partners.
• Provide support to data scientists on complex problems, integration of findings or presentation of results, requiring high-level expertise.
• Act in a technical leadership capacity, coaching and mentoring data scientists and new team members and supporting their growth and professional development.
• Stay updated on the latest research and developments in Data Science and adjacent fields to ensure the latest technology, techniques and methods are always applied.

Qualifications and experience

• Degree or Diploma in Computer Science, Statistics, Mathematics, Engineering, or a related field (essential). Post Graduate Degree in the above or related fields – (desired)
• +5 years’ experience in a similar role, consistently leading and solving complex business and tech problems within a fast-paced environment – (essential).
• In-depth statistical modelling, machine learning, and data mining experience; Leadership in Analytics, Project Management – (essential).
• Expertise in SQL, Python, Tableau, MatLab, and Large Datasets, Excel, R, Low Code skill, Generative AI, RAG – (essential).
• Experience in leading and developing others whilst taking ownership for specific project outcomes – (essential).
• Experience delivering project outcomes using design thinking, lean and agile principles –(essential).
• Experience in a retail, commercial or IT environment – (highly desired).

Key (Power) competencies and work ethic

• A data expert with the skill of practicing the art of Data Science. Cracks highly complex data problems to answer business questions using their expertise in scientific disciplines.
• Leadership skills – Naturally able to lead and direct others and establish trust-based relationships. Coaches and mentors’ others to deliver end-to-end business solutions in a collaborative and professional manner.
• Collaborative partner – Builds strong relationships with stakeholders to support data initiatives and achieve business goals. Works effectively across functions and as part of a multi-disciplinary team. Builds credibility quickly and establishes collaborative partnerships with internal and external stakeholders. Handles challenges / conflict constructively, optimally leveraging networks to obtain business goals.
• Effective Change Manager – Capable of leading and managing the implementation of new data
• processes or systems, ensuring smooth transitions.
• Critical, analytical, systems thinking – Collects, organises and interpret data to provide meaningful insights, supporting business decision-making. Evaluating data and situations to make informed decisions, considering all potential implications. Demonstrates an understanding of how one issue is part of a larger system.
• Results driven – High level of self-motivation and drive to meet and exceed on goals and expectations and engage and energise others to deliver on expectations. Focusing on achieving high performance and delivering valuable outcomes
• Effective problem solver – Comfortable taking decisions and dealing with a range of problem-solving challenges independently. Capable of analysing problems and devise effective solutions using datadriven approaches.
• Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning, and execution. Able to coordinate and manage resources to deliver solutions within quality standards. Comfortable taking independent action and guides others to enable delivery.
• Storytelling (Effective Communication Skills) – Using data to tell compelling stories that drive
• business decisions and actions. Inspires commitment. Able to confidently explain and simply complex technical concepts and their real-world advantages/disadvantages to a diverse business audience. Compiles visual reports that tells a concise, compelling story and knows how to choose communication methods that suits the problem being solved.
• Effective at negotiation & Conflict Resolution – Ability to address and resolve conflicts within teams or with stakeholders to maintain productive relationships.
• Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fastmoving environment. Enjoys challenging work and has proven ability to effectively adapt to and manage change.
• Is curious and open to learning – Continuously seeking new knowledge and skills to stay at the
• forefront of data analytics. Finds agile and rapid ways of answering business questions and
• implementing solutions fast. Plays an integral role in building Shoprite’s data analytics muscle,
• constantly finding ways to leverage opportunities.
• Commercial/Business acumen – Understands how data can be leveraged within business, knows what the key issues and risks are that drives success; and how they impact on commercial viability and profitability and success

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Digital Commerce: Product Delivery & Release Manager

Purpose Summary

The Product Delivery & Release Manager orchestrates multiple releases and dependencies across teams, focusing on timelines, quality and delivery consistency with emphasis on coordinated roll out of digital products.

Plays a pivotal role in the end-to-end delivery and release lifecycle of key product features. Acting as the operational anchor between product strategy and deployment execution, the manager drives dependable release outcomes by running a lean, auditable release system and an aligned, cross-functional delivery cadence.

Key Responsibilities

Release Management

• Keep leadership informed with concise metrics and risk visibility; align to seasonal/regulatory business needs.
• Own the release calendar & policy, readiness gates, and facilitates go/no-go decisions; run the cutover command center and rollback/roll-forward plans.
• Oversee the release lifecycle, ensuring timely and compliant deployments across environments.
• Coordinate with Product Owners, DevOps, integrated system owners, Architects and Software Engineers to facilitate releases.
• Consider business readiness as input into the release approval.
• Operate CAB-light, audit-strong: approvals, test/security signoffs, and traceability from Epic→Feature→Story→Change.
• Maintain a release risk register; run pre-mortems and capture lessons into backlogs.
• Manage exceptions, deviations, and escalations in the release process.
• Facilitate production validation of each release.

Channel & Stakeholder Communication

• Chair and coordinate daily release meetings to ensure visibility, alignment, and issue resolution across teams.
• Ensure communication and alignment across Back End, Customer App, Picker App, and Web channels regarding outstanding key tickets and trunk merges to maintain release cadence.
• Chair a daily release huddle for visibility and issue resolution; keep channel owners synced on scope, merges and impacts.
• Publish crisp customer/exec comms for major releases and coordinate continuous production validation post-release.
• Guide and support the Release Coordinator in managing and executing releases for relevant features (non-Epics), ensuring proper planning and stakeholder engagement.
• Ensure continuous production validation is executed and coordinated for production bugs, maintaining operational integrity and customer experience.

Assigned Features Delivery Management

• Manage and track cross-functional delivery and dependencies for applicable assigned features across Product, Engineering, Operations, and Tech compliance teams.
• Support Epic Owners in deployment approach and alignment with business milestones
• Ensure delivery processes in corporate governance, compliance, and seasonal business requirements.
• Unblock impediments that prohibit channel-specific releases, ensuring testing and delivery focus aligns with immediate priorities per channel.

Team Leadership

• Lead/mentor Release Coordinators (standards, playbooks, on-call rotation, dashboards).
• Coach Epic Owners on slicing, dependencies, and rollout with feature flags and progressive exposure.

Qualifications & Experience

• Degree in Business Management, Engineering or related field – (essential)
• 4+ years in delivery or release management within a product-led or platform organization.
• Proven experience in coordinating integrated platform product rollouts and deployments.
• Experience in custom built software delivery environments.
• Strong understanding of Agile, SAFe, and hybrid delivery models.
• Hands on experience with CI/CD, deployment patterns and observability.
• Excellent organizational, communication, and stakeholder engagement skills.
• Familiarity with Agile tools (e.g., JIRA, Target Process) and release management platforms.

Key Competencies and Work Ethic

• Self-motivated and driven with strong integrity – take accountability for actions and mistakes
• Independent problem solver and analytical thinker – ability to handle complexity
•  Collaborative partnering – build relationships both internally and externally. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively.
• Operational efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently, and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.
• Adapting and responding to change – drive change, deliver results and meet customer expectations.
• Team leadership and supervision – a positive leader and coach who serves the team and shows an appreciation for the development of team effectiveness and strong customer orientation.
• Time management – ability to prioritise a high volume of projects simultaneously in a fast-paced unpredictable environment. Identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders.
• Innovative and solution-orientated – creating and applying sound judgment and the ability to generate solutions that serve the flow of work and meeting deadlines. Curious, goal-oriented, and highly self-motivated with a passion for driving transformative change.
• Exceptional communication – approachable with excellent listening skills, adopt a range of communication styles to facilitate successful outcomes within the team and cross-functionally in a matrix structure.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Digital Commerce: Sixty60 Product Owner

Role Purpose

Step into the fast lane of e-commerce innovation and join the team behind Checkers Sixty60, South Africa’s leading on-demand grocery delivery service! We’re searching for a dynamic and visionary Product Owner to take ownership of our core Order Management processes. This isn’t just a role; it’s a chance to help design and manage the delivery of seamless experiences that millions of South Africans rely on daily. You’ll be the crucial link, enhancing our robust backend platform that empowers our cutting-edge frontend channels to effortlessly create and track every single order, ensuring precision and reliability from ‘click’ to ‘delivered’. Crucially, this platform will also serve our operational support teams, offering them real-time visibility into order progress so they can proactively intervene and guarantee our customer service levels are consistently met.

If you’re passionate about optimizing complex systems, thrive in a high-growth, agile environment, and are ready to tackle challenges that directly impact customer satisfaction and business scalability, this is your moment. You’ll translate strategic vision into tactical execution, driving the roadmap for essential order lifecycle features. Come build the future of grocery delivery with us—a place where your work has immediate, tangible impact, and every day brings the excitement of setting new industry benchmarks!

Role Description

• Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
• Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
• Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
• Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
• Review integration and architecture specifications and provides input to ensure they address all requirements.
• Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog​ and keeping them informed of progress in achieving team PI objectives.
• Continuously refine and sequence the product backlog​:
• ​Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
• Ensure all user stories are written and that each user story has acceptance criteria.
• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
• Provide clear solution direction to the agile team (or multiple agile teams)
• Apply economic decision making​.
• Sequence user stories based on team PI objectives.​
• Balance PI objectives with local team requirements​.
• Ensure team backlog readiness for next iteration​.
• Include the team in backlog refinement.
• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
• Help create a release plan and track progress towards the release of a product.
• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
• Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
• Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
• Actively promote and advocate product features and customer-first product design incl. high levels of customer empathy.
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback.
• Engage at a senior level with respect to customer centric product concepts and best practices.
• Serve as a lead subject matter expert to guide product development.
• Coach and support junior and mid-level product owners in their development.

Qualifications and general experience

• Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
• Certified Product Owner / certified SAFe Product Owner – (essential).
• +6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
• Extensive experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
• InDepth understanding and experience with analytics and big data – (essential).
• Strong commercial experience in digital led business development environments – (essential).
• Extensive Customer user and loyalty experience – (essential).
• Solid Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
• General marketing or retail experience – (essential).
• Ecommerce experience – (essential)
• Exposure to the African digital market and customers – (desired).

Specific experience: On Demand

• 3+ years working as a Product Owner for an online retailer.

Key competencies and work ethic

• Independent, motivated self-starter with a focus and determination to persevere in a challenging, fast paced environment to achieve high-quality results.
• Excellent problem-solver and analytical thinker with the ability to focus on what is most important, balance technical constraints, maximise product value and deliver a differentiated product. Considers new solutions to increase product value while verifying the business value delivered by the product and how it aligns with the strategy.
• Excellent product focus and expertise with end-to-end product optimisation – Translates market and customer feedback into strategic requirements, driving product delivery through an agile release process while leading execution across development and product management. Brings top-quality expertise to manage product requirements, deliver product optimisation and introduce new tools and practices.
• Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.
• Business acumen – Understands company-wide KPI tree; understands company business models, goals and strategies and how they impact on commercial viability and profitability.
• Collaborative partner – Effectively leverages the collective intelligence of the team; reaches objectively good negotiation results while maintaining collaborative relationships. Models the company values.
• Stakeholder engagement skills – Anticipates and aligns stakeholder needs across business areas. Communicates and aligns the vision and strategy across product and technology teams; engages with stakeholders on the product development process and product management mindset.
• Leadership and influencing skills – Empower and inspires others to deliver their best; identifies conflicts or roadblocks quickly and resolves them independently; creates an atmosphere of enthusiasm and commitment; coaches and supports junior and mid-level product owners in their development.
• Communication skills – Strong communication and moderation skills; writes thought-leadership communications; comfortable preparing and giving presentations to large, senior audiences.
• Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Product Owner III – Rewards and Customer Engagement

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy and roadmap.

Role Description

Lead the design of any new feature (“continuous exploration”) and work with business stakeholders to design the optimal user experience and assess the impact on the connected customer platform backend. This includes but is not limited to:

• Facilitating workshops to gather the feature’s requirements
• Creating wireframes of the optimal user experience
• Engaging business stakeholders to review the user experience and obtain their input and sign-off
• Working with designers to ensure the UI created by them aligns to the wireframes and feature requirements

Documenting the impact of a user experience on data models, business logic and business rules with the various Customer platform microservices affected by the change. This can include:

• Context diagrams
• System/data flows
• Tables summarising scenarios that impact business logic
• High-level system integration requirements (incl. data fields required in request and response payloads), etc.
• Reviewing integration specifications (IFS) from Functional Analysts to ensure that they address all requirements originating from the user experience
• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.

Continuously refine and sequence the product backlog:

• Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
• Ensure all user stories are written and that each user story has acceptance criteria.

Provide visible, transparent and clear direction, ensuring the development team is clear on priorities:

• Provide clear solution direction to the agile team.
• Apply economic decision making.
• Sequence user stories based on team PI objectives.
• Balance PI objectives with local team requirements.
• Ensure team backlog readiness for next iteration.
• Include the team in backlog refinement.
• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups and system demos.
• Help create a release plan and track progress towards the release of a product.
• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.
• Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
• Actively promote and advocate product features and customer-first product design.
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback.
• Test new features in the staging environment (user acceptance testing) to provide business sign-off
• Engage at a senior level with respect to customer centric product concepts and best practices.
• Serve as a subject matter expert to guide product development.
• Coach and support junior and mid-level product owners in their development.

Qualifications and experience

• Degree in Business, IT, Engineering, Marketing or another relevant field – (essential).
• Certified Product Owner / certified SAFe Product Owner – (essential).
• +6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
• Extensive experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
• Depth of understanding and experience with analytics and big data – (essential).
• Strong commercial experience in digital led business development environments – (essential).
• Customer user and loyalty experience – (essential).
• Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
• General marketing or retail experience – (desired).
• Exposure to the African digital market and customers – (desired).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Rainmaker: Digital Media Strategist

Value Proposition

Powered by Africa’s largest retailer, Rainmaker Media is positioned to reach over 80% of SAs shoppers directly through its digital and physical media channels, has exclusive access to the continent’s largest retail audience, and uses rich shopper data and advanced analytics to create the continent’s first precision retail media service. We’re currently building a cutting edge, collaborative, passionate team and seek the best talent out there to join us in shaping our new culture and delivery ambitions!

Role Purpose

The purpose of the Digital Media Strategist role is to develop plans to drive client’s marketing goals through digital media. The Digital Media Strategist uses data (current and historical), business objectives and goals (across products and lines of business), and overall user experience to make informed recommendations that will have a positive impact on performance. The role further manages the relationship with clients from a digital strategy perspective.

Role Description

• Collaborate with various teams to develop integrated strategies and roadmaps that deliver on specific business objectives, clearly forecasting performance impact – whether for online sales, incrementality, lead generation, experience-driven or any other performance marketing goal.
• Work in collaboration with media and creative teams to ensure strategic thinking translates into creative excellence and paid media executions.
• Allocate, manage and modify budgets for efficient spending on digital channels, tweaking as necessary based on current performance to maximize ROI.
• Monitor trends, best practices and publisher offerings to ensure correct account spend/growth and to identify new opportunities.
• Maintain and optimise audience targeting lists that align with our overarching audience strategy.
• Review and monitor campaign performance, analysing data and providing insights to various teams relating to renewal/upsell opportunities.
• Develop a test and learn plan (using A/B tests, multi variant tests, creative tests etc) to drive new capabilities and innovation.
• Deliver presentations that highlight campaign performance and deliver reporting, insights and recommendations.
• Create custom campaign reports for strategic-level campaigns (this includes monthly, quarterly, and campaign end reports as needed on an account-by-account basis)
• Partner with internal teams during campaign set up phase, initial campaign QA and ongoing campaign health checks.
• Set acquisition and growth targets for marketing teams spread across offline and online channels such as social, search, paid search, mobile, display, etc.
• Identify pain points, scope out new platforms and tools and identify opportunities for performance enhancement.

Qualifications and Experience

• Degree or Diploma in Marketing, Media or related
• +5 years’ experience in performance marketing campaign planning, with a proven track record of effectively driving day-to-day tactical execution of the strategy and meeting expectations for channel growth and optimisation
• Experience in ROI and/or CPA optimization techniques
• Experience with consumer research and customer analytics including design, management, interpretation and strategic application
• Experience with audience targeting, dynamic creative optimization (DCO), conversion rate optimization and AB testing
• Experience with performance-based platforms and working with large data sets via data structuring and visualization tools
• Experience with marketing technology vendors such as Google, Meta and TikTok
• Proficiency in MS Office with advanced PPT and Excel skills
• Experience with eCommerce marketing strategies and tactics
• Experience in a retail omnichannel environment – (highly desirable).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Senior React Native Developer

Role purpose

We are looking for a Senior React Native developer interested in building scalable, performant mobile apps on both the iOS and Android platforms. You will have a passion for mobile application development and a keen interest in the paradigms and design principles that make each platform unique. You will be responsible for collaborating, architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Role responsibilities

Possess a passion for pushing mobile technologies to the limits.

Architect complex applications to allow for complex implementations where collaboration with 3rd parties is required.

Design, build and maintain the next generation of our mobile applications.

Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Deep understanding of and belief in Test Driven Development.

Unit-test code for robustness, including edge cases, usability, and general reliability. Set up and maintenance of the technical infrastructure.

Build pixel-perfect, buttery smooth UIs across both mobile platforms.

Leverage native APIs for deep integrations with both platforms.

Diagnose and fix bugs and performance bottlenecks for performance that feels native.

Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.

Work within the frameworks of agile (SCRUM) methodologies.

Qualifications & Experience

Key competencies and work ethic

Solid understanding of the full mobile development life cycle

Firm grasp of the JavaScript and TypeScript languages and its nuances, including ES6+ syntax

Knowledge of functional and object-oriented programming

Ability to write well-documented, clean JavaScript/TypeScript code

Rock solid at working with third-party dependencies and debugging dependency conflicts

Familiarity with native build tools, like XCode, Gradle, Android Studio

Ability to write native code for specific platforms

Experience with offline storage, threading and performance tuning.

Understanding of REST APIs, the document request model, and offline storage

Experience with automated testing suites, like Jest or Mocha

Familiarity with CI/CD, git workflows and ways of working

Matric with extensive, relevant and demonstrable job-related experience in mobile application development – (essential)

Degree in Information Systems / B.Sc. Computer Science / B.Eng. (or similar) – (preferred)

5-8 years’ experience in general software development.

3-5 years’ experience in a senior developer role with specific exposure to mentoring and coaching a team of developers – (essential).

Exposure to and an understanding of corporate, retail, customer interfacing environment in a similar role (non-sector specific) – (essential).

Self-motivated and drive with strong integrity – take accountability for actions andmistakes.

Independent problem solver and analytical thinker

Collaborative partnering – build relationships both internally and externally. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively.

Operational efficiency, – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.

Adapting and responding to change – delivering results and meeting customer expectations.

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included. We are committed to Employment Equity when recruiting internally and externally. Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

Studio Team Lead – Digital Product Data Enrichment

Role Purpose

The Studio Team Lead – Digital Product Data is responsible for the effective management of the Digital Commerce Catalogue’s in-house content production Studio. This role involves leading a dedicated Studio team focused on eCommerce product photography, retouching, copywriting and data capturing. As a team, the Studio is accountable for delivering high-quality visual and informational content for General Merchandise products featured and sold on our eCommerce channels (app & web).

In this role, you will collaborate closely with various business stakeholders, including Buyers, Merchandisers, Suppliers, as well as the broader Catalogue team, to coordinate and execute the seamless end-to-end process of digital enrichment.

The Studio Team Lead is responsible for managing the necessary people, processes, structures, and reporting frameworks needed to optimise Studio operations. You will be expected to propose & implement initiatives that drive continuous improvements while ensuring that high quality output is consistently delivered on-time and meeting all Catalogue enrichment standards.

Role Description

• Manage the end-to-end process of digital product enrichment for general merchandise.
• Act as the primary point of contact and support for all matters related to digital product enrichment for general merchandise.
• Manage and maintain relationships with the ShopriteX Digital Commerce tribe, ShopriteX Digital Product Catalogue QA team, buyers and general merchandise suppliers.
• Together with the ShopriteX Digital Commerce team, compile the enrichment pipeline and all information associated to the pipeline to be actioned by the Digital Commerce studio.
• Manage the Product Data Enrichment Team so that all team members are clear on their roles, responsibilities and co-ordinate the smooth flow of products moving through the pipeline.
• Manage escalations, ensuring all issues are resolved timeously, either by resolving it directly with stakeholders or escalating it to the ShopriteX Digital Commerce team.
• Provide updates, metrics and reports to business on performance and progress made by the Product Enrichment Team in any given daily and weekly period.
• Manage supplier enrichment by:
  • tracking supplier uploads to the Supplier Portal and escalating non-compliance to Buyers and
• liaising with the Product Catalogue QA team and overseeing QA.

Qualifications and experience

• Degree or Diploma in Business, Marketing or a related field – (essential).
• +4 years’ experience in a similar capacity or role with proven team leadership experience – (essential).
• Demonstrable experience managing the end-to-end creation and execution of product content along with a solid understanding of how to deliver customer engaging product content for omnichannel representation – (essential).
• Experience working in an eCommerce environment including knowledge and experience with digital product data – (essential).
• Proficiency in Microsoft Office, particularly Excel – (essential).

Key competencies and work ethic

• · Process orientated – Ability to seamlessly and efficiently set up people, structures and processes and guide and coach others through them to enable delivery on business goals and objectives.
• · Analytical and problem-solving skills – Able to explore and analyze various sources of information to come to rational conclusions.
• Team leadership – Able to lead, guide, motivate and develop team members. Shows initiative, is proactive and able to build and form a team from scratch.
• Assertive with good influence – Vocal when issues arise and takes action to resolve concerns. Able to influence stakeholders to an appropriate and specific course of action.
• Customer focused – obsessed about the customer and delivering a digitally enriched customer journey experience.
• Accountability – Self-motivated and driven with strong integrity. Take accountability for actions and mistakes.
• Strong verbal and written communications skills – Able to communicate ideas and suggestions in a logical, convincing and compelling manner. Able to communicate effectively with diverse stakeholders.
• Planning and organising with a good attention to detail – Is highly organised, with a focus on execution, quality and improving processes.
• Stakeholder management skills – Able to build rapport and relationships with key internal and external stakeholders.
• Able to work under pressure, prioritise and balance multiple demands in a high-pressured environment.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Click here to apply

We wish you all the best with your applications