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Regional Sector Head, Life Science and Healthcare, MNC

Regional Sector Head, Life Science and Healthcare, MNC

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

As Regional Sector Head you will shape the strategy & agenda for regional sector development in close collaboration with key stakeholders across the different functions and Business Units. Drive business development within the sector through developing and executing the regional sector growth plan.

In this Regional Sector Head, Life Science and Healthcare, MNC Position

Deliver Multi-National Customer (MNC) channel regional sector volume growth and financial performance achievement (GP) against budget goals.
Have oversight to and manage the overall performance of all MNC customers within the sector for the region
Drive best-in-class business development, account management and sales activities for sector customers covering MNC (prospects and existing)
Lead multiple teams both directly and indirectly: Lead team of MNC GCMs and RCMs regionally, with focus on team formation, account allocation, team development and overall performance management. Drive organizational development for the sector via succession planning / training / coaching / mentoring activities for MNC GCMs and RCMs
Collaborate with global sector leadership, regional/country M&S management, product teams and other functional areas to successfully deliver profitable growth against agreed budgeted targets.
Define, own and communicate the sector strategy in line with overall business strategy, objectives, guidelines and policies for the division
Build best in class sector community within the BU and across the other BU. Share knowledge and receive feedback from the community to enhance sector development
Drive divisional initiatives aligned with sector strategy. Provide input to support network investment opportunities to ensure suitable ROI for the business and the region
Proactively monitor industry intelligence and competitor activities. Communicate key aspects back to the business and consider impact on own divisional strategy
Define sector marketing plan aligned to functional and divisional objectives, determine research priorities. Differentiate marketing plan for different sales channels and sub-sectors
Identify key trends in the sector/ industry, translate & ensure development of innovative solutions together with stakeholders
Benchmark sectors value proposition against operational execution and customer expectations. Engage stakeholders accordingly. Steer innovation across sector
Actively guide the RFQ process and give guidance and support as necessary
Responsible for the management of sector bid calendar. Effectively communicate to the stakeholders both directly and via the commercial leads
Provide input to annual budget process and monitor performance against budget on regular cadence
Provide regional sales collateral to support customer facing sector activities
Support global and regional customer events within own division as well as cross-BU
Drive senior customer engagement (i.e. actively visiting customers)
Develop short to long-term (1-5 years) plans for optimizing the organization, function, or job-family and the talent required to execute strategies

Now, here is what we need from you!

Education Level – Bachelor’s degree
Experience of more than 10 years within logistics industry and more than 5 years in Sector knowledge

We offer:
Comprehensive training and development opportunities.
Mentorship from experienced freight forwarding professionals and senior leaders.
Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

Click here to apply

Head Of Sales

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Manages, controls and develops the overall Sales strategy/activities in the country in accordance with the group business strategy and the global/regional Sales strategy to increase market share and optimize business assets and human resources. Implements global incentive program in country, where relevant and ensures achievement of country Sales Index.
DHL Global Forwarding has an opening for a Head of Sales in Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Head of Sales Position

Accounts for sales results within the country and leads sales disciplines which coordinate and control strategic activities, initiatives and subjects across the country with direct impact on overall results and high business risk potential
Develops sales strategy in line with the country’s overall business strategy as well as following vertical and horizontal guidelines and objectives
Drives market growth and customer retention at the country level
Steers/improves Sales performance through process and performance measurement
Supports country level customer strategies and contract negotiations
Validates country level improvement areas based on pipeline reporting in collaboration with sales effectiveness
Analyzes the value of key technologies and industry development, and identifies change needs within the country’s sales function
Steers sales performance and refines the country’s sales strategies as required
Implements modification within own authority which directly influences the way the division is operating and making money in the country.
Analyzes complex issues and modifies working methods in own work area
Stakeholders

Reaches agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
Negotiates critical agreements / contracts and has the mandate / authority to sign them, changing T&Cs significantly
Approves all major country level sales strategy and development projects

People management

Determine organizations structure, roles and responsibility and performance targets for the function
Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
Develop a team spirit and multitasking capabilities within the team
Plan, organise and direct an efficient and effective function
Develop KPI’s with team members and monitor individual performance
Conduct performance appraisal, including coaching
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
Identify training needs and opportunities to develop a highly skilled functional department

Now, here is what we need from you!

In-depth knowledge in the Logistics industry .
Commercially astute with excellent business acumen
Presentation and facilitation skills.
Excellent training skills
Strong Customer-facing and interaction skills
Excellent Communication skills – spoken and written.
Outstanding Negotiation and interpersonal skills
Strong Leadership skills
Analytical, organizational and motivational skills
People Management skills
Minimum 10 yrs in Logistics Industry
Must have worked at the position of a Sales Director / Regional Sales Manager /Sales Operations Manager for at least 5 years in a reputed Organization
Degree in Sales / marketing/ business development or business Management.

We offer:

Comprehensive training and development opportunities.
Mentorship from experienced freight forwarding professionals and senior leaders.
Opportunities for international travel and exposure within the Freight Forwarding Industry.
Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Click here to apply

Graduate: Operations Excellence

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…

Graduate: Operations Excellence

Role Outline

A dedicated individual eager to take on new responsibilities and gain valuable experience for future opportunities. Responsible for executing all assigned loading and off-loading tasks in accordance with delivery procedures. Committed to following instructions provided by the Team Leader and Managers. Ensures accurate fulfilment of all delivery instructions and tasks assigned. Always strives to uphold the integrity of the company.

Key Responsibilities

• Learn & adhere to clear understandings of the clients’ requirements.

• Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects.

• To report and record any non-conformity with regards to customer merchandise.

• To work within operating areas as determined by management and the needs of the business.

• When carrying out duties – adapt to following operating procedures and safe working practices.

• A strong ability to leverage data for informed decision-making and analysis.

• A commitment to accuracy and thoroughness in all tasks undertaken.

• A proactive approach to seeking enhancements in processes and outcomes.

• A solid grasp of supply chain operations and their intricacies.

• While not necessarily an expert in a specific area, a desire to gain exposure to various aspects of the business in a multitasking environment.

• Willingness to get involved in tasks, even if they fall outside of primary responsibilities.

• A commitment to promoting standardization across processes to improve efficiency and consistency.

Qualifications & Requirements

• Matric.

• Degree in Supply Chain/Engineering.

• Strong analytical skills with a focus on data-driven decision-making.

• Proficient in Power BI.

• Committed to fostering a culture of continuous improvement.

• Solid understanding of supply chain processes.

• Open to gaining experience across multiple areas, thriving in a multitasking environment.

• Willing to engage in hands-on tasks, even those outside of core responsibilities.

• Passionate about driving standardization initiatives.

DPDHL Core Competencies & Skills

• Detail-oriented with a commitment to accuracy.

• Sound Interpersonal skills and strong analytical ability.

• Effective communication skills.

• Ability to work with and communicate with all the role players, Internal & External Customers, Principles, Transship operations.

• Ability to understand and accurately carry out instructions.

• Strong analytical skills.

• Maintains effective relationships with customers.

• Develops and delivers high quality / innovative products, services or solutions.

• Focuses on customer needs and gains their commitment.

• Gains management / colleague support to meet customer needs.

• Ensures strategies / plans are aligned and reflect others’ views.

• Develops strategies / plans aligned to broader organizational strategy.

• Communicates strategy.

• Establishes clear, challenging and achievable objectives.

• Aligns resources and the organization within own area of responsibility to achieve objectives.

• Regularly reviews and communicates progress against objectives and adjusts as needed.

• Champions continuous improvement and innovation.

• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.

• Provides employees, colleagues and business partners with candid and regular feedback.

• Provides employees with development opportunities.

• Supports employees with career opportunities.

• Inspires others to develop themselves.

• Conveys a clear sense of personal goals and values.

• Actively seeks feedback to improve performance.

• Develops new skills and modifies behaviors based on feedback.

• Takes personal responsibility for career and development.

Languages

English – verbal and written.

Click here to apply

Regional Customer Manager – Life Sciences MEA

Regional Customer Manager – Life Sciences MEA

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Manage, control and develop the overall Customers engagement of assigned portfolio. Develop business development strategies/activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. Support global/regional sector initiatives and drive the engagement of both internal and external stakeholders with clear account development plan .

In this Regional Customer Manager – Life Sciences MEA Position

Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region
Deliver services and solutions to customer that meet budget, quality and agreed service level
Drives/support development of new/innovation service or value creation as part of continuous development to meet customer’s needs
To drive and manage profitable growth with the assigned customer
Respond and solve customer enquiries/complaints in a timely and responsive manner
Responsible for establishing customer profiles and customer needs
Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit
Work with Product, Key account managers, Bid Management in the region to communicate and align customer account/win plan for RFIs / RFQs
Close engagement with internal stakeholder by sharing customer’s buying behaviours and competitor’s intelligence
Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers.
Work with third party service provider like packing company, carriers, truckers or shipping lines for special projects.
Work with other DHL divisions for end-to-end supply chain solution design or cross BUs collaboration
Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers’ needs and make sure service is provided smoothly.
Coach and work closely with virtual team – Key Account Managers (KAMs) and After Sales Managers (ASMs).
Regular Performance Dialogue with Country KAMs or ASMs
Conduct customer meeting/sales visits (potential & existing) and present company capabilities, value proposition and business fit.
Identify and develop customer sales leads.
Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges.
Develop and/or communicate effective pricing strategies to drive profitable growth and volume
Develop supply chain management solutions meeting customer needs.
Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQ’s/tenders/bids.
Effectively drive monthly or quarterly business review with customer
Overall responsible for achieving Customer business targets and KPIs. Drive KPI performance review with customer, together with Products
Identify and drive continuous improvement or value creation opportunities with customer.

Now, here is what we need from you!

5-7 years of solid experience in the logistics or forwarding industry of which at least 2 years is dealing with major accounts on a regional or global level
Relevant experience in international supply chain especially will be an advantage
Degree Holder, relevant post-graduate qualifications will be an advantage
Computer skill knowledge like Word, Excel, PPT

We offer:
Comprehensive training and development opportunities.
Mentorship from experienced freight forwarding professionals and senior leaders.
Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service

Our Vision: The Logistics Company for the World.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA

Click here to apply

WMS Data Analyst

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We are one of the world’s largest employers, operating in over 220 countries and territories. We are Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We are number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you will be working for a global company that is focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain, we are looking for a data driven and solution-oriented…

WMS Data Analyst

Role Outline

To enable data driven warehouse operations across multiple sites by extracting, modelling, and analysing data from Manhattan WMS (WMOS2017 and Manhattan Active) and related systems to enhance productivity, accuracy, and service levels. Develop reliable reporting assets and translate operational challenges into analytical insights that drive measurable and sustainable outcomes.

Key Tasks

• Design and maintain Power BI dashboards and data models for inbound, outbound, replenishment, inventory control, cycle counting, and labour performance.

• Develop KPI definitions, calculation logic, and data lineage for a single source of truth across sites.

• Perform root-cause analysis on short/mis-picks, wave delays, congestion, and queue bottlenecks; recommend process changes.

• Extract and transform data from Manhattan WMOS / Manhattan Active WMS (including order streaming, allocation, replenishment, carbonisation, slotting, RF flows).

• Implement reliable ELT/ETL from WMS and adjacent systems (TOMS/TMS/Other sources) into the data warehouse/lake with robust error handling and reconciliation.

• Define and monitor data quality rules (completeness, validity, consistency); maintain a data dictionary and steward reference/master data.

• Partner with Operations, Site Leads, Solutions Design, Engineering, and Finance to prioritize analytics use cases and land insights into SOPs.

• Support UAT, go-live, and hyper care for analytics components; align with ITIL incident/problem/change processes.

• Coach super users; drive adoption and ensure role-based access controls and compliance (e.g., POPIA).

• Adhere to company Information Security policies, POPIA, and role-based access controls.

• Ensure KPI and data lineage documentation is complete and audit ready.

Measurement Criteria / KPIs

• Pick accuracy ≥ 99.8%; inventory accuracy ≥ 99.9%.

• Order cycle time reduced by ≥ 10% at targeted sites.

• Data quality score ≥ 98% on critical WMS data elements.

• Standard dashboards deployed at 100% of target sites with ≥ 85% monthly active usage.

• BAU data load success rate ≥ 99.5%; P1 incident TRT ≤ 4 hours.

Qualifications & Experience

Education:

• Bachelor’s degree in Supply Chain, Industrial Engineering, Information Systems, or a related field (or equivalent experience).

• Proficiency in SQL (Oracle preferred), Power BI (DAX, M), and dimensional data modelling.

• Certifications in Lean/Six Sigma (Yellow/Green Belt) and ITIL Foundation.

Experience:

• 4–6+ years of warehouse/WMS analytics experience, with ≥3 years hands-on experience in Manhattan WMS (WMOS or Active).

• Experience with Manhattan SCI, Labor Management (LMS), DOM, Slotting, or Yard modules.

• Experience with Azure (ADF, Synapse/SQL, Databricks), Python for analytics, and Git/GitFlow.

• Strong understanding of DC processes, including receiving, picking, packing, shipping, inventory control, and RF workflows.

• Experience with waving strategies, picking methods (cluster, batch, zone), replenishment, and cartonisation.

• Skilled in building incremental data pipelines (CDC/timestamped loads), orchestration, and error handling.

• Knowledge of data governance, KPI auditability, and role-based security (RLS) in Power BI.

Functional Competencies

• Stakeholder management.

• Identifying and analysing information to understand project requirements, key data, and decision drivers.

• Applying technical skills to create and model scenarios for current and future operational solutions.

• Developing value based solutions with a focus on operational improvement.

• Delivering accurate and competitive resource and cost models.

• Ensuring the quality and rigour of processes, documentation, and risk assessments.

• Demonstrating effective questioning and facilitation skills with clear and accurate communication.

• Developing and presenting compelling value based solutions.

• Aligning work with the strategic objectives of the BU / Cluster / Region.

• Providing high quality, professional contributions to documented solutions.

• Building and leveraging internal and external networks for collaboration and learning.

• Maintaining awareness of supply chain trends, suppliers, and competitor activity.

• Plans and manages own work and supports key project stakeholders through to handover.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.

• Develops and delivers high quality / innovative products, services, or solutions.

• Focuses on customer needs and gains their commitment.

• Gains management / colleague support to meet customer needs.

• Ensures strategies / plans are aligned and reflect others’ views.

• Develops strategies / plans aligned to broader organizational strategy.

• Communicates strategy.

• Establishes clear, challenging, and achievable objectives.

• Aligns resources and the organization within own area of responsibility to achieve objectives.

• Regularly reviews and communicates progress against objectives and adjusts as needed.

• Champions continuous improvement and innovation.

• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.

• Provides employees, colleagues, and business partners with candid and regular feedback.

• Provides employees with development opportunities.

• Supports employees with career opportunities.

• Inspires others to develop themselves.

• Conveys a clear sense of personal goals and values.

• Actively seeks feedback to improve performance.

• Develops new skills and modifies behaviours based on feedback.

• Takes personal responsibility for career and development.

Languages

English – verbal and written.

Click here to apply

Cross Border Controller

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa we’re looking for…

Vacancy

Cross Border Controller

Role Outline

Responsible and accountable for the co-ordination and optimizing of Transport and sub-contractor fleet operations. This includes process of Obtaining, Planning, Allocating, Executing and Closing of loads. This position typically involves managing the day-to-day activities that support fleet operations, monitoring performance, analysing data, and ensuring that the company meets customer service agreements, safety, and financial targets.

Key areas of responsibility include:

Receive and load requests
Assess fleet availability
Schedule load appointments
Optimize the route planning
Load and manage priorities
Ensure that all load details, shipping documents are accurate recorded
Ensure on time loading and off loading

Operational Planning and Coordination

Route Optimization: Oversee the planning and optimization of truck routes to ensure efficiency, cost reduction, and on-time deliveries.
Scheduling: Coordinate and schedule the timely dispatch of truckloads, considering driver availability, load capacity, and delivery deadlines.
Resource Allocation: Ensure that the necessary trucks, drivers, and equipment are available for scheduled deliveries, and adjust as needed.
Load Planning: Ensure that freight is loaded and transported efficiently, minimizing any potential operational issues.
Tracking Shipments: Monitor the status of shipments and truckloads in transit to ensure they arrive on time and provide status updates to customers.
Problem Resolution: Address any issues related to delays, damaged goods, or incorrect shipments and ensure solutions are implemented quickly.

Monitoring and Reporting

Performance Tracking: Track delivery times, truck utilization rates, fuel consumption, and on-time performance.
Key Performance Indicators (KPIs): Regularly monitor and report on key performance indicators such as cost per mile, load-to-truck ratio, and driver efficiency.

Financial Oversight

Profitability Analysis: Review the financial performance of logistics operations, including assessing profitability per route or customer.

Compliance and Safety Management

Regulatory Compliance: Ensure that all operations adhere to transportation regulations, including state, and local laws related to trucking, such as Hours of Service (HOS) and safety standards.

Customer Service and Relationship Management

Customer Communication: Act as a liaison between clients and the operations team to ensure service expectations are met and resolve any service-related issues or complaints.
Service Level Agreements (SLA) Compliance: Ensure the logistics team meets customer-specific service level agreements, including delivery times and quality of service.
Customer Feedback: Collect and analyse customer feedback to continuously with the view to improve service levels.

Technology and Systems Management

Software Utilization: Use logistics software, GPS systems, and transportation management systems (Load pad) to manage operations, track shipments, and communicate with drivers and customers.
System Updates: Ensure that operational systems and databases are up to date with the latest data and operational information.

Risk Management

· Contingency Planning: Develop and implement contingency plans for emergency scenarios, including rerouting deliveries or adjusting schedules when needed.

Continuous Improvement

Process Optimization: Identify opportunities for improving operational efficiency, reducing costs, or enhancing service delivery through process changes, technology integration, or driver performance improvements

Qualifications

Matric
Degree/ Diploma in Logistics or Supply Chain Management

Experience

Min 5 years in transport/warehouse/logistics/FMCG environment
Min 3 years management experience
Customer Management at a senior level
Experienced change manager
Succession planning & development of key managers
Finance/Profit & Loss Management
Project Management
People Management
Understanding and prior exposure to Supply Chain Industry
Management of people processes and systems
Sound interpersonal skills with the ability to express an opposing view effectively and diplomatically
Sound knowledge of fleet routing, general administration and product line and container/truck types
Knowledge of the logistics process and fleet management software.
Ability to quickly identify and resolve issues with bookings, routes and driver co-ordination
Good analytical and numerical skills
Must be able to document processes in MS Word and have the capability to draw up flow diagrams

Skills/Competencies

Ability to work under pressure
Attention to detail
Apply Logical thinking
Above average computer literacy
MS Office (Excel, Word & PowerPoint)
Ability to work in a fast-paced environment and manage multiple tasks effectively
Excellent communication and interpersonal (communicating with various internal and external teams and departments)
Excellent planning and organizational skills with the ability to work under pressure.
Strong knowledge of logistics operations, transportation, and truckload management.
Proficiency with transportation management systems (TMS) and fleet management software.
Knowledge of regulatory requirements in the trucking and transportation industry.
Conscientious with a good work ethic
Self-driven – can work independently

Click here to apply

Data Scientist

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

Join us and you will be working for a global company that is focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain, we are looking for a business–minded and technical…

Data Scientist

Role Outline

To design, build, and operationalize machine learning and optimization solutions that deliver measurable improvements in planning, execution, and service performance across warehousing and logistics. Translate high-value use cases into production-ready models with clear ROI and strong user adoption.

Key Tasks

• Frame analytical problems, define success metrics, and design robust experiments (A/B tests or quasi experimental designs).

• Build data pipelines and validated training/evaluation datasets and establish and maintain feature stores as needed.

• Train, evaluate, and iterate on models (including tree based methods, time series, clustering, and deep learning when appropriate).

• Implement Machine Learning Operations practices, including experiment tracking, model registry, CI/CD, and monitoring for drift and performance degradation; automate retraining where feasible.

• Collaborate with Data Engineering to deliver reliable batch and API integrations into BI platforms and operational systems.

• Ensure Responsible AI practices: privacy by design (POPIA), bias and impact assessments, and comprehensive model documentation (e.g., model cards).

• Communicate insights clearly through data storytelling and support stakeholders via dashboards and intuitive UX integrations (e.g., Power BI).

• Comply with Information Security and POPIA requirements; enforce privacy by design throughout the machine learning lifecycle.

• Maintain model cards, data lineage, validation reports, and change logs to ensure audit readiness.

Measurement Criteria / KPIs

• Deliver at least one complex, one medium, and two simple projects per cycle with successful implementation outcomes.

• Achieve measurable improvements in targeted KPIs for each implemented solution.

• Realize cost reductions for each completed project, aligned with business case expectations.

• Maintain time to production of ≤ 12 weeks for priority models, with ≥ 80% adoption by intended users.

• Ensure model reliability of ≥ 99% uptime, with documented drift detection processes and defined retraining SLAs.

Qualifications & Experience

Education:

• Bachelor’s degree or equivalent experience (Statistics, Computer Science, Engineering, or related).

• Azure Machine Learning, Databricks, Machine Learning Operations; CI/CD with Azure DevOps (ADO) or GitHub; testing (pytest).

• Strong Python skills (pandas, NumPy, scikit-learn), SQL; experience at scale with time-series and tabular Machine Learning.

Experience:

• Minimum 2 years in applied data science; 3–7+ years preferred.

• Optimization (OR-Tools/Pyomo); forecasting frameworks; SHAP/explainability.

• Experience embedding model outputs into WMS/TMS/ERP workflows and Power BI.

• Data cleansing and processing; databases/data warehousing and integration; cloud computing (Azure preferred).

• Predictive modelling and machine learning; statistics and mathematics; workflow automation.

• Business decision-making, stakeholder management, consulting, change management, presentation and storytelling.

• Data visualization (Power BI); data protection and privacy regulations; technology trends; project management.