South African National Road Agency Jobs

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Application Support Engineer 

LOCATION:

SANRAL COC Offices, 36 Assegai Wood Road Rooihuiskraal, Centurion, Gauteng

Number of vacancies: x 4

Duration: Permanent

Grade: Patterson C4

POSITION OBJECTIVE:

The Application Support Engineer is responsible for providing 24/7 operational, technical, and application support for SANRAL’s business-critical enterprise applications. The role  ensures system stability, availability, financial transaction integrity, and optimal performance through structured troubleshooting, SQL diagnostics, system monitoring, and adherence to ITIL-based incident, problem, and change management processes.

MINIMUM REQUIREMENTS:

• Information Technology/ Financial Accounting or equivalent at an NQF 6 qualification.
• ITIL v3 or ITIL 4 Foundation.
• Microsoft SQL relevant certification.
• Minimum 5 years’ experience in application support within enterprise or financial transaction environments.

ADVANTAGEOUS:

• Azure Data Engineer Associate
• Oracle Database SQL Certified Associate
• Oracle OCP

WORKPLACE COMPETENCIES:

• Enterprise Application Support: Advanced knowledge of multi-tier enterprise application architecture (frontend, middleware, backend services, databases) and their interdependence within a 24/7 operational environment.  
• Payment Systems: Sound understanding of end-to-end payment processing, transaction clearing, settlement reconciliation, gateway integrations, and financial data validation processes.
• SQL Database Management: Strong knowledge of SQL querying, stored procedures, indexing, locking, transaction logs, performance tuning fundamentals, and data integrity validation within Oracle and SQL Server environments.
• System Integration & APIs: Understanding of ITIL-based Incident, Problem, and Change Management processes, SLA management, escalation protocols, 
  and Root Cause Analysis (RCA) methodologies.
• IT Service Management (ITSM): Understanding of incident logging processes, SLA response times, and technical escalation procedures.  
• System Monitoring & Performance Management: Understanding of application monitoring tools, log analysis, health checks, service availability metrics, and proactive risk identification techniques.  
• Advanced Technical Troubleshooting: Ability to diagnose complex application failures across multiple layers (UI, services, database, integrations) and isolate 
  root causes using structured methodologies.  
• SQL Analysis & Data Validation: Ability to write and execute SQL queries for troubleshooting, transaction tracing, reconciliation, reporting, and audit evidence extraction.
• Integration Diagnostics: Ability to trace failed transactions across integrated systems, validate API payloads, interpret web service logs, and resolve interface breakdowns.
• Analytical & Logical Thinking: Ability to interpret system behaviour, correlate logs and database outputs, identify recurring patterns, and recommend preventative measures.
• Time & Priority Management: Ability to manage multiple concurrent incidents, prioritise operations-impacting issues, and maintain quality under pressure in a 24/7 support environment.
• Accountability: Takes ownership of application stability, transaction integrity, and timely incident resolution.
• Professionalism: Maintains structured, disciplined, and ethical conduct in system handling, reporting, and stakeholder engagement.  
• Attention to Detail: Ensures precision in SQL execution, log interpretation, reconciliation processes, configuration validation, and documentation.
• Resilience: Maintains composure and effectiveness during high-pressure, operations -impacting incidents and after-hours support.
• Adaptability: Responds effectively to system changes, new integrations, upgrades, and evolving business requirements.
• Continuous Learning: Orientation Proactively enhances technical skills in databases, integrations, monitoring tools, and enterprise application environments.

KEY RESPONSIBILITIES:

Operational Maintenance Execution (24/7 Environment) 

• Provide 24/7 end-to-end troubleshooting of business-critical systems (Payment Systems, Web Services, Integrated Transportation Information Systems, Toll Agencies, customer relation manager (CRM) and SANRAL special projects applications, etc.) 
• Analyse application logs, SQL outputs, transaction records, event logs, and configuration settings.
• Diagnose multi-layer failures (frontend, middleware, backend, database, third party integrations).  
• Escalate high priorities issues with structured evidence to 3rd level Engineers/ developers.  
• Monitor failed transaction queues, pending jobs, and stuck processes.  
• Provide operational oversight to TCH units (VAS, Key Account, Core Account, Toll Agencies) and SANRAL special projects.  
• Collaborate with internal and external stakeholders to resolve complex technical issues.  
• Working closely with developers, testers, ERP teams, DBAs, security, network, and server administrators.  
• Engaging external vendors and partners for advanced troubleshooting and system enhancements.
• Providing structured updates to business stakeholders during high-priority or operations-impacting incidents.  
• Translating technical system failures into business impact language.
• Supporting cross-functional integration initiatives and system upgrades.
  

Payment Systems Support  

• Supporting end-to-end card payment processing, including eCommerce transactions, settlement processing, payment allocation, and error analysis.
• Diagnosing declined or failed payments, including gateway specific error codes, routing issues, validation errors, service unavailability, and integration failures.
• Monitoring payment gateway integrations and escalating anomalies to external vendors and banking partners.  
• Validating daily settlement files and reconciling discrepancies between front end systems and backend settlement databases.  
• Investigating data integrity issues affecting financial transactions.  
• Monitoring transaction queues for failed, pending, or stuck processes.  
• Providing impact analysis during payment outages and communicating financial risk exposure to stakeholders.
  

Technical Responsibilities   

• SQL, Database & Data Integrity  
• Writing and executing SQL queries to investigate transaction failures, validate application behaviour, extract operational reports, and resolve data inconsistencies.  
• Supporting Oracle and SQL Server environments through session analysis, lock investigations, schema validation, and performance diagnostics.  
• Identifying slow-performing queries and collaborating with DBAs for performance optimisation.  
• Troubleshooting tablespaces, schemas, user roles, access controls, and connectivity issues.  
• Validating payment-related data flows from front-end systems to back-end settlement environments.  
• Identifying incorrect mappings, out-of-sync accounts, and data corruption risks.  
• Escalating complex database anomalies with structured analysis and supporting documentation.

KEY RESPONSIBILITIES CONTINUED…

System Integrations & Interface management  

• Monitor and troubleshoot API integrations, web services (REST/SOAP), middleware services, and system-to-system interfaces.
• Validate message queues, transaction payloads, and integration logs for failures or inconsistencies.  
• Validate integration configurations.  
• Collaborate with developers, middleware teams, and external vendors to integrate and resolve interface-related incidents.

Testing & Quality Assurance 

• Execute regression testing after deployments or system fixes.
• Validate data flows, web services behaviour, business rules, and integration endpoints.
• Log defects with detailed evidence, including screenshots, logs, and SQL output.

System Monitoring & Environment Management  

• Monitoring application environments across all SANRAL domains.  
• Performing daily health checks on application services, IIS app pools, web services endpoints, authentication services, and configuration services.  
• Restarting services (IIS, WMSVC, authentication/configuration services) during incidents or scheduled maintenance.  
• Validating environment variables, configuration files, connection strings, and integration parameters.  
• Monitoring backend services, scheduled tasks, and job execution processes.  
• Ensuring generation and validation of key account files before operational deadlines.  
• Identifying performance degradation, memory leaks, service latency, and abnormal system behaviour.  
• Escalating risks before service impact becomes critical.

Reporting & Audit Compliance  

• Generate daily, weekly, and monthly operational reports.
• Providing structured updates to business stakeholders during high-priority incidents.
• Support internal and external audits (ITGC, financial audits, system audits).
• Maintain accurate documentation for system changes, configurations updates, production incidents and RCA findings.

EMPLOYMENT REFERENCE CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials. Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY 
Appointments will be made in accordance with SANRAL’s Employment Equity plan. SANRAL reserves the right not to fill any position 
Closing date for applications: 14 April 2026

Click here to apply

 HSE Coordinator

HSE Coordinator

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Manager: Environmental and Safety
GRADE	C2
SALARY	Market-related
LOCATION	SANRAL COC: 36 Assegai Wood Road, Rooihuiskraal, Centurion
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE

The HSE Coordinator will be responsible for the Coordination of all administrative activities for the HSE Department to ensure the effective functioning of SANRAL’s Central Operations Centre facilities. The role focuses on assisting with compiling monthly HSE reports. Provide administrative support for all HSE audits activities. Schedule, attend and minute all HSE related meetings. Compiling of monthly HSE Communication to the business.

MINIMUM REQUIREMENTS

• A senior certificate (Grade 12 Matric)
• A minimum of five (5) years’ experience in a similar role.
• Certification:
  • SAMTRAC certification
  • Incident Investigation, Hazards Identification and Risk Assessment (HIRA)

ADVANTAGEOUS

• Safety Representative training.
• First aider training.
• Fire Marshal/basic fire training.
• Understanding of Environmental and safety principles.
• Basic knowledge of OHS act.

TECHNICAL COMPETENCIES

• Understanding of ISO 45001, ISO 14001, risk management processes, and environmental/safety compliance frameworks.
• Knowledge of OHS Act, construction safety regulations, environmental legislation, and workplace safety standards.
• Understanding of root-cause analysis, incident classification, corrective/preventive action processes, and audit trails.
• Knowledge of emergency response planning, evacuation procedures, and emergency drill coordination.
• Awareness of contractor control requirements, permit-to-work systems, toolbox talks, and operational site safety.
• Strong competency in preparing safety reports, maintaining safety registers, filing documentation, and updating HSE systems.

KEY RESPONSIBILITIES

Operational

• Maintain all HSE documentation and record management.
• Monitor and tracking of policy compliance and awareness training.
• Track and communicate non-conformance, including HSE Incidents.
• Plan, schedule and manage legally required training (i.e. first aid, fire marshal, HSE rep, working at heights, etc.
• Assist with HSE induction for staff and subcontractors.
• Provide administrative support for all HSE audit activities.
• Schedule, attend and minute all HSE related meetings.
• Plan and assist with the HSE Committee Meeting.
• Conduct, follow up and close out HSE incident investigations, including first aid incidents.
• Assist with procurement of all first aid and spill kit consumables to ensure a constant supply.
• Purchasing of PPE for all employees.
• Assist in monitoring and supporting the implementation of HSE policies and procedures.
• Keeping accurate and up to date records of HSE related activities, including training, incidents and audits.
• Assist with ensuring compliance with HSE regulations and standards.
• Assist with renewal of flammable liquid storage compliance for the SANRAL Central Operations Centre and all Satellite Centres.

Key Service Area

• Conduct monthly inspections and spot checks on HSE compliance by service providers.
• Plan and assist with the HSE Committee Meeting.
• Conduct, follow up and close out HSE incident investigations, including first, progress and final medical reports from employees.
• Maintaining the incident reporting register to ensure closure of investigations.
• Report Section 24 incidents to Department of Labour and follow up to ensure the Annexure 1’s are received by the inspector.
• Maintaining the evacuation roll call lists, battle box, emergency protocols and emergency contact details.
• Assist with primary healthcare incidents, advise team leads/section heads on way forward, assist with contacting ambulance.
• Manage and order all first aid and spill kit consumables to ensure a constant supply is ready.
• Plan, schedule and manage annual medicals. Plan, schedule and manage legally required training (i.e. first aid, fire marshal, HSE rep, working at heights, etc.)
• Assist with managing the HSE Departement budget.
• Management of PPE for all employees.
• Maintain safety precautions and sound housekeeping principles.
• Manage flammable liquid storage compliance for the SANRAL Central Operations Centre and all Satellite Centre.
• Provide administrative support for all HSE audits.
• Maintain all HSE documentation and record management.
• Monitor and tracking of policy compliance and awareness training.
• Track and communicate non-conformance, including HSE Incidents.
• Assist with on-boarding and induction of staff and subcontractors.

Compliance and Documentation

• Assist with ISO 18001/45001 HSE management system.
• Management and compiling of Incident reports.
• COIDA reporting and evaluation.
• Providing inputs to the Team on status of activities as and when required.
• HSE incident reporting.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position

Closing date for applications:   6 April 2026

Please note that feedback will be given to shortlisted candidates only. 

Click here to apply

Eastern Cape Province Provincial Head 

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Chief Planning and Design EngineerChief Construction, Operations and Maintenance Engineer
DATE	March 20, 2026
GRADE	E-Upper
SALARY	Market-related
LOCATION	Eastern Cape Province	20 Shorewardrive, Baywest, Gqeberha,6025	X 1
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

To ensure the sustainability, planning, maintenance, improvement, expansion, and operation on the National Road Network (both toll and non-toll) pro-actively to achieve its vision for the economic benefit of the South African community. To plan, lead, direct and manage the provincial team in the provision of effective, high quality and consistently applied support functions, at strategic level. To develop a culture, philosophy, and people and leadership capability, which is in keeping with the strategies and objectives of SANRAL.

MINIMUM REQUIREMENTS:

• Formal NQF Level 8 qualification in Engineering (Civil).
• A valid Professional registration with ECSA as a PrEng / Technologist or equivalent.
• Minimum 15 years working experience in the construction sector post first engineering qualification.
• Minimum of 5 years’ experience leading/overseeing multidisciplinary Team.
• Experience in managing multiple internal and external stakeholders.

ADVANTAGEOUS:

 

• A postgraduate qualification in Business Management, Commerce, Environmental Science, Technology or Engineering.
• Experience in managing a multi-disciplinary team in a fast-paced environment.
• Extensive experience in project delivery and contract management.

WORKPLACE COMPETENCIES KNOWLEDGE:

• Extensive knowledge of civil design and construction practices related to road works, as well as the road network maintenance and operations activities.
• Good understanding of and experience in both toll and non-toll road network development, operations and funding.
• Knowledge of relevant industry standards, specifications and legislation including SPLUMA, the SANRAL Act, and National Roads Act.
• Knowledge and understanding of the local governmental landscape and the regulatory and legislative operating environment.
• Knowledge and understanding of the Spatial Development Frameworks in South Africa including NSDF, PSDFs and MSDFs.
• Knowledge and understanding of the relevant COTO Specifications and TRH/TMH guidelines.
• Project implementation and management
• Knowledge of the Public Finance Management Act (PFMA).
• Ability to implement and follow governance and compliance procedures.
• Understanding performance management policies and procedures.
• An understanding of public relations and communications best practice, and principles.
• Understand how to identify and define key stakeholders in public sector and industry and relevant engagement protocols per stakeholder.

SKILLS:

• Ability to develop strategies and implement plans with realistic targets
• Ability to objectively analyse and evaluate issues and factual evidence in order to form judgements.
• Ability to evaluate available options and select an appropriate course of action to achieve a specific objective or solve a problem.
• Ability to lead by example, influencing, guiding and motivating people to act towards achieving a common goal.
• Ability to make efficient and effective use of time, energy and resources available by organising workloads and scheduling and prioritising tasks.
• Ability to identify and define problems, evaluate available options to address, select the best course of action and implement the selected solution.
• Ability to co-ordinate and efficiently manage resources, time and budgets for multiple projects.
• To be able to work well under pressure and changing priorities.
• Excellent interpersonal, communication skills, people skills, organising and communication skills and ability to communicate and interact effectively with all levels of the organization and external stakeholders.

EMPLOYMENT REFERENCE CHECKS:

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Closing date for applications:   06 April 2026.

Please note that further communication will be limited to shortlisted candidates only.

Click here to apply

We wish you all the best with your applications