Netcare Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Admin Controller

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.ROLE SUMMARY

Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.

As the Admin Controller, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of care, truth, participation, compassion and dignity.

The Admin Controller has an overall responsibility to provide professional service to all customers in line with the Netcare strategic themes and for monitoring and maintaining acceptable and accurate administration of the allocated business units. Furthermore, the incumbent is responsible for sending out notices and the collection of overdue accounts, as well as resolving any queries. The incumbent is further responsible to minimize the financial exposure to the business with regards to credit extended and to render exceptional professional services to all patients and customers.

ROLE SUMMARY

• Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.
• As the Admin Controller, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of care, truth, participation, compassion and dignity.
• The Admin Controller has an overall responsibility to provide professional service to all customers in line with the Netcare strategic themes and for monitoring and maintaining acceptable and accurate administration of the allocated business units. Furthermore, the incumbent is responsible for sending out notices and the collection of overdue accounts, as well as resolving any queries. The incumbent is further responsible to minimize the financial exposure to the business with regards to credit extended and to render exceptional professional services to all patients and customers.

KEY WORK OUTPUT AND ACCOUNTABILITIES
 

DISRUPTIVE INNOVATION

Administrative process control

• Ensure the daily update of Reconciliation in transit (RIT) and provider to the finance team as part of month end deliverables.
• Transfer unpaid medical scheme balances to patient liable and insert comment.
• Prepare and submit journals, when relevant, for authorisation.
• Ensure timeous processing of authorised journals.
• Handling patient and medical scheme enquiries in a professional and timely manner.
• Follow up on pending claims not submitted to Medical Aid.

Working Capital Management

• General management and administration pertaining to outstanding debt.
• Generate reports, ability to interpret data, and action accordingly.
• Notify management of high-risk debt identified.
• Identify possible high-risk accounts to be handed over.
• Ensure debtor days are in line with company targets.
• Daily monitoring of collections.
• Print and follow up on unallocated payments.
• Manage unallocated payments.
• Manage and attend to all rejections on remittance advices from third parties i.e. medical schemes.
• Manage private accounts by printing a daily age analysis report.
• On a monthly basis identify small balance write offs and other uncollectable/high risk debt to be written off.
• Handle queries relating to outstanding accounts.
• Manage all payment arrangements.
• Ensure accurate distribution of monthly statements.
• Ensure formal payment arrangements are in place.
• Follow up on payment arrangements.
• Print and mail monthly statements.

Risk Management

• Ensure compliance to Company Policies and Procedures
• Adhere to the CSA (Control Self-Assessment) audit standards.
• Manage compliance to prevent repeat of audit findings to improve status of audits.
• Ensure patient confidentiality at all times according to POPIA.

Effective communication

• Timeous communication to line manager on delays experienced.
• Clear communication between stakeholders, colleagues and patients.
• Changes relating to policies and general debt management must be communicated clearly to relevant parties.
• Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time.

TRANSFORMATION OF OUR SOCIETY

Self – Management and Development

• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence.
• Pursue self – development in one or both of the following areas: Formal Studies, Informal / self – studies and share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment.
• Meet deadlines

Build and maintain stakeholder / customer relationships

• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going
• The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
• Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
• Maintain patient safety, dignity, and confidentiality.
• Assist with patient flow in the dental department to minimise waiting periods

Education and training facilitation

• Actively participate in all training according to relevant training matrix to obtain sign off on compliance training, competencies aligned to daily tasks and Job description.
• Access, read, understand, and sign off on relevant quality review tools, clinical and other processes, and Standard Operating Procedures (SOP’s).
• Access, read, understand, and obtain sign off on Human Resources (HR) and other relevant Company policies and procedures.
• Provide proof of registration with the relevant governing body (where applicable).

Teamwork

• Participate in monthly team meetings to discuss operational requirements including performance and provide feedback.
• Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area.
• Co- operate and collaborate with other clinics and departments to provide appropriate support services

SKILLS PROFILE

EDUCATION

Required

• Matric or equivalent NQF level 4 qualification
• Higher certificate or diploma in Accounting / Finance / Business Administration at NQF level 6.

WORK EXPERIENCE

Required

• 3- 5 years’ experience as a credit or debtors’ controller in a Healthcare environment i.e., Clinic or hospital.
• Experience within the Medical industry would be an advantage.

Preferred

• SAP ISH experience.

KNOWLEDGE
Required

• Computer Literate.
• Knowledge of medical aids.
• Knowledge of billing procedures.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.

PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect – I always greet everyone to show my respect.
• Identity – I always wear my name badge to show my identity.
• Dignity – I always treat others with consideration and humility to uphold dignity
• Care – I always act in the best interest of Netcare and others to show I care
• Compassion – I always listen with empathy and respond with kind action to show my compassion
• Appreciation – I always say thank you to show my appreciation.
• Diversity– I always embrace diversity to strengthen inclusivity and belonging.

Click here to apply

ECA Emergency Care Assistant

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.ROLE SUMMARY

To enhance operational efficiency and service delivery through quality patient care, fostering a client centric focus through being a brand ambassador and living the Netcare way.

ROLE SUMMARY 

• To enhance operational efficiency and service delivery through quality patient care, fostering a client centric focus through being a brand ambassador and living the Netcare way.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

Administrative Duties
•Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing
• Share knowledge with relevant team members.
•Follow agreed upon (authorised) action steps until desired competence is achieved
•Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
•Complete EPRF’s – (Electronic Patient Report Forms) accurately for every patient treated
•Complete any and all paperwork required for overtime worked and leave required
•Perform any other reasonable duties as requested by Operational Manager

Quality Improvement
•Quality assurance to maintain work standards, integrity of data reporting
•Respond to any emergency if requested and administer treatment to any patient requiring as per the HPCSA protocols and regulations
•Depending on specialization provide assistance with medical rescue, emergency communications or specialized transport
•Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
•Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF/EPRF
•Assist with in-service training where appropriate
•Ensure the cleanliness of the station on a daily basis
•Ensure proper and adequate stock control and replacement immediately after a call if possible
•Attend CME training to maintain CPD compliance
•Submit to involvement in community projects if required
•Required to have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
•Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment
•Ensure the effective control of equipment in the Department as per set guidelines
•Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager (CARS sheet)
•Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
•Maintain all equipment in satisfactory working condition in accordance with manufactures’ details
•Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
•Ensure that all rechargeable equipment is kept serviceable
•Maintain rechargeable batteries.
•Update contents check lists accordingly
•Ensure accurate record keeping for all drugs used and, in your possession,
•Complete a drug checklist before commencement of shift and provide a handover drug count on completion of the shift

Health and Safety
•100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements
•Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
•Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
•Act in the manner conducive to basic safety regulations whilst on duty
•Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
•Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
•Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
•Wear the appropriate protective gear on each scene as necessary
•Ensure proper and adequate stock control and replacement immediately after a call if possible

Patient Care
•Required to respond to all emergency calls within one minute and all non-emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
•Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
•Keep family members informed about patient treatment
•Wear protective gloves when treating or transporting all patients
•Respect the confidential nature of the information patients share with you even after their death
•Be courteous and professional when interacting with patients.
•Accurately document all patients valuables
•Record and maintain a scheduled drug register in accordance with the Netcare drug policy
•Ensure drug registers are filled out when appropriate drugs have been administered
•Ensure regular drug stock counts are conducted
•Consult with an ECP or MO before interventions as per the HPCSA ECA protocol
•Ensure that interventions that require reported practice are presented to an ECP or MO within 48 hrs of said intervention

TRANSFORMATION OF OUR SOCIETY

Self-Management and Development
•Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
•Formulate action steps to close the gap between the ideal and actual state of competence
•Share knowledge with relevant team members.
•Follow agreed upon (authorised) action steps until desired competence is achieved
•Be punctual and behave appropriately to the business environment
•Meet deadlines
Customer satisfaction
•Ongoing Customers satisfaction according to set standards
•Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time
•Listen with empathy while always remaining professional

SKILLS PROFILE

EDUCATION
Essential
•Grade 12
•Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an Emergency Care Assistant (ECA)
•Currency with HPCSA CPG updates.
•Communication skills (written and verbal)
•Must be over 21 years old and have a valid PDRP for passengers and a valid Code 10 Driver’s License

WORK EXPERIENCE
Essential
•1 year post-graduate patient care experience in an operational environment would be beneficial
•Relevant computer proficiency would be beneficial (Microsoft Office)
•Interpersonal relationship skills
•Analytical and Technical skills

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations, including weekend, public holiday, and night duty shifts.
• Will interact with internal and external customers through several different means.
• Will need to working an underground area, where applicable

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect – I always greet everyone to show my respect.
• Identity – I always wear my name badge to show my identity.
• Dignity – I always treat others with consideration and humility to uphold dignity
• Care – I always act in the best interest of Netcare and others to show I care
• Compassion – I always listen with empathy and respond with kind action to show my compassion
• Appreciation – I always say thank you to show my appreciation.
• Diversity– I always embrace diversity to strengthen inclusivity and belonging.

Click here to apply

Pharmacist

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.ROLE SUMMARY

The Pharmacist will be responsible for the provision of medication and supplementary services to patients and members of the healthcare team. The incumbent will also assume responsibility for meeting patients’ needs in a responsible, satisfactory and cost-effective manner.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE
 

Dispensing medication
• Dispense prescriptions (hospital and retail)
• Ensure maximum safety of patients by providing advice on the appropriate selection, dosage and drug interaction, potential side effects and therapeutic effects of medicines
• Prepare, issue and control all oncology drugs according to Pharmacy policies and procedures
• Act as custodian for the management of Schedule 5 & 6 drugs as per legal requirements
• Record prescriptions as per legislative requirements

Customer service
• Assist and offer advice on the usage, side effects, contra-indications, drug interaction and proper storage of medication to patients and other members of the healthcare team
• Advise and provide information regarding general health matters, including the effective use of medicines, treatment for general diseases, primary health care, screening services, essential medication, mother and child healthcare services, family planning and immunisation

Stock control management
• Supervise and control the acquisition, storage, dispensing, handling, and packaging of medicines to ensure safety, efficacy, and quality thereof.
• Assist with all aspects of ethical stock control including re-ordering of stock, maintaining dedicated stock areas for organisation and expiry dates.
• Conduct cyclical and full stock takes
• Update doctors and wards with regards to out of stock situations and offer alternatives

Administration management
• Conduct related administrative and house-keeping tasks

TRANSFORMATION OF OUR SOCIETY
 

Teamwork
• Actively participate as a member of a team to achieve goals.
• Communicate effectively to assist other team players
• Supervise and guide Pharmacist Assistants and interns
Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures
• Keep abreast of new developments in the Pharmaceutical field
Build and maintain stakeholder relationships
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial
• Build relationships with wards to facilitate the understanding and updating of Pharmacy systems and policies

SKILLS PROFILE
 

EDUCATION
Essential
• A relevant pharmaceutical qualification (B.Pharm. Degree or Dip.Pharm).
• Registration with the South African Pharmacy Council.

WORK EXPERIENCE
Essential
• Advanced computer literacy
• Work experience in a Hospital or Retail Pharmacy environment

KNOWLEDGE
Essential
• Sound knowledge of Pharmacy business operations

PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Taking Action

• Capable of recognising the need for action, considering possible risks and taking responsibility for results.

Decision Making

• Capable of making decisions timeously and taking responsibility for the consequences.

Managing Self

• Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of internal and external customers.

Adapting and Responding to Change

• Capable of supporting and advocating change initiatives and managing own reaction to change.

Continuous Improvement

• The capacity to improve systems and processes to facilitate continuous improvement.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS
• Professional flexibility in working hours while supporting daily business operations.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect – I always greet everyone to show my respect.
• Identity – I always wear my name badge to show my identity.
• Dignity – I always treat others with consideration and humility to uphold dignity
• Care – I always act in the best interest of Netcare and others to show I care
• Compassion – I always listen with empathy and respond with kind action to show my compassion
• Appreciation – I always say thank you to show my appreciation.
• Diversity– I always embrace diversity to strengthen inclusivity and belonging.

Click here to apply

Person Centred Care Officer

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.Person centred Health and care focuses on dignity and respect, information sharing, participation and collaboration. Person centred care highlights a way of thinking and acting that focuses on a partnership with an individual to ensure that their immediate needs are met. Providing choices and respecting choices made by them. At all times still delivering that exceptional level of care with a strong focus on respect and compassion. The focus is on a holistic approach to wellness, putting the Netcare patient and their families at the centre of the Netcare quality care model, maximising patient satisfaction while at the same time digitally enabling the Netcare of tomorrow.

The Person Centred Care Officer will assist with improving the efficiency and quality of contact with patients and family by being involved in patient interactions and the resolution of complaints. This individual will ensure a high level of patient service including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.

The Person Centred Care Officer will anticipate needs and build rapport with the patient so that the patient values the experience and feels they can return to a Netcare facility in future. The focus is on building a long standing relationship where patient social circumstances, preferences, values and needs are all taken into consideration. This individual will participate in discussions regarding patient feedback and will facilitate and co-own the investigation and responsibility of complaint resolution. This will include documentation and feedback to the customer.

Person centred Health and care focuses on dignity and respect, information sharing, participation and collaboration. Person centred care highlights a way of thinking and acting that focuses on a partnership with an individual to ensure that their immediate needs are met. Providing choices and respecting choices made by them. At all times still delivering that exceptional level of care with a strong focus on respect and compassion. The focus is on a holistic approach to wellness, putting the Netcare patient and their families at the centre of the Netcare quality care model, maximising patient satisfaction while at the same time digitally enabling the Netcare of tomorrow.

The Person Centred Care Officer will assist with improving the efficiency and quality of contact with patients and family by being involved in patient interactions and the resolution of complaints. This individual will ensure a high level of patient service including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.

The Person Centred Care Officer will anticipate needs and build rapport with the patient so that the patient values the experience and feels they can return to a Netcare facility in future. The focus is on building a long standing relationship where patient social circumstances, preferences, values and needs are all taken into consideration. This individual will participate in discussions regarding patient feedback and will facilitate and co-own the investigation and responsibility of complaint resolution. This will include documentation and feedback to the customer.

INHERENT REQUIREMENTS:

• Grade 12
• Relevant Tertiary Qualification
• At least 2-3 years’ experience working in a customer facing role within a healthcare or hospitality environment

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family.

We care about the participation of our people and our partners in everything we do.

We care about truth in all our actions.

We are compassionate about quality care and professional excellence.

Our basic service standard holds us accountable  for the below seven behaviours:

I always greet everyone to show my respect.

I always wear my name badge to show my identity.

I am always well-groomed to show my dignity.

I always practice proper hand hygiene to show my care.

I always seek consent to show my compassion.

I always say thank you to show my appreciation.

I always embrace diversity to strengthen inclusivity and belonging.

Click here to apply

Receptionist (Medicross)

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.ROLE SUMMARY

Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.

The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the Clinic. The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders. As a receptionist, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of CARE, TRUTH, PARTICIPTION, COMPASSION and DIGNITY. The incumbent will be required to provide quality customer services aligned to the overall business strategy, which is inclusive of administrative, switchboard, billing and pay point responsibilities.

KEY WORK OUTPUT AND ACCOUNTABILITIES

OPERATIONAL EXCELLENCE
Reception Oversight
• Responsible for the preparation of the reception area for each working day and have all front desk activities.
• Maintain a neat and tidy reception area that is welcoming to our client base.
• Maintain compliance to the uniform policy including the wearing of your name badge
• Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.
• responsible and accountable for accurate document completion.
• Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system.
• Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager.
Switchboard and Telephone Management
• Display professional telephone etiquette.
• Attend to telephonic calls and queries professionally and timeously.
• Accurately record messages in the appropriate message book and ensure that messages are delivered.
• Transfer applicable calls to the appropriate member of staff for further intervention as necessary.
• Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time.
Patient Engagement and Administration
• Manage patient arrival in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update if necessary.
• Ensure a smooth workflow between departments at all times.
• Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Scheduling appointments for patients with specialists as requested by practitioners.
• Manage requests for repeat scripts accurately and timeously.
• Maintain and manage stationery stock levels.
• Perform any reasonable task as instructed by immediate supervisor.
Pay Point /Financial processing
• Responsible and accountable for all banking /cash up processes as per Standard Operating Procedure.
• Receipt of Cash/Credit card/Debit card and allocation to patient account.
• Collect all outstanding patient liable amounts.
• Be available until last patient leaves the clinic.
• Ensure real time switching occurs and action rejections immediately
• Accurate and immediate processing of MCR’s before the patient leaves.
• Ensure that both, practitioner and patient have signed MCR’s.
• Ensure correct ICD -10 codes are captured.
• Ensure correct stock items are selected when billing
• Sign the MCR as evidence of processing.
• Ensure that submission of account via applicable switch application
• Ensure after switching that all levies and patient liable amounts are collected from the patient.
• Ensure every patient receives their statement of account before leaving the practice.
Risk Management
• Ensure compliance to Company Policies & Procedures.
• Adhere to the CSA (controlled self-assessment) audit standards.
• Maintain patient confidentiality at all times according to POPIA.

BEST AND SAFEST PRACTICE
Handling of emergencies
• Refer patients to nursing station immediately.
• Assist in transporting the patient to the nursing station if required.
• Ensure that the patient is handed over to a nurse or practitioner.
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures.

GROWING WITH PASSIONATE PEOPLE
Self – Management and Development
• Assume responsibility for own personal and professional development.
• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence
• Pursue self – development in one or both of the following areas:
• Formal Studies,
• Informal / self – studies, &
• Share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment.
• Meet deadlines.
• Keep up to date with Netcare’s evolving policies and procedures.
Build and maintain stakeholder / customer relationships
• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
• The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
• Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
• Maintain patient safety, dignity, and confidentiality.
• Assist with patient flow in the dental department to minimise waiting periods
Teamwork
• Participate in monthly team meetings to discuss operational requirements including performance and provide feedback.
• Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area.
• Co- operate and collaborate with other clinics and departments to provide appropriate support services

SKILLS PROFILE

EDUCATION
Required
• Matric or equivalent NQF level 4 qualification.
• Higher certificate – NQF level 5.
WORK EXPERIENCE
Required
• Previous receptionist experience (minimum 1 – 2 years) in hospital/clinic environment.
KNOWLEDGE
Required
• Intermediate computer skills (MS Word, Outlook, Excel).
• Knowledge of Medical Schemes.
• SAP
• ME+

PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
WORKING CONDITIONS
• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

Click here to apply

Graphic Designer

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.The Graphic Designer is the Netcare Groups brand custodian and is responsible for ensuring that all creative output is in line with the Netcare branding requirements.
The incumbent is further responsible for the creative concept, creative design and the creative output (in response to a client brief) right through to the finished products (which include stationery, adverts, gazebos, banners, brochures, pamphlets, and all other required marketing collateral) as required by the various business units within the Netcare Group. The Graphic Designer is also responsible for accepting, evaluating, planning and delivering the best designs to meet the internal client’s requirements.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Creativity and innovation
• Develop, maintain and update the CI for the group.
• Ensure delivery in line with the brand pyramids and CI.
• Interpret and design creative solutions as per the client’s brief.
• Adhere to the studio process by managing jobs, following the internal review process, ensuring time and deadline management and effective communication with clients.
• Create visual solutions to meet the corporate communication needs of the Netcare Group by using a mix of creative skills and commercial awareness.
• Generate creative ideas and concepts and where required, conduct creative research on projects.
• Responsible for the highest quality of outputs, including the utilisation of correct grammar and spelling, consistency of fonts and CI principles.
• Submit monthly time sheets to the marketing officer.

Group marketing and studio support
• Ensure proper management of the Netcare Photo Library, including Interim and AIR photo requirements, and leadership photographs for internal and external publications.
• Responsible for image sourcing.
• Execute as per the requirements for special projects i.e. Nurses Day, HASA, Quality Leadership etc.

Quotations and printing
• Request supplier quotations and manage the printing process as per approved budget and deadlines.
Invoice & billing
• Ensure the monthly submission of internal and external invoices and follow up on nonpayment.

Communication and stakeholder relationships
• Ensure effective communication with both internal and external stakeholders.
• Promote and maintain good working and interpersonal relationships with management, colleagues and suppliers.

Deadline Management
• Complete jobs within the required timeframes, and ensure regular communication with internal and external stakeholders.
• Ensure priority job management at all times.

General Tasks
• Assist with general housekeeping of the office and work environment.

Risk Management
• Maintains a safe working environment in accordance with the Machinery and Occupational Safety Act.
• Reports and acts upon potential/actual risks of equipment.
• Responsible for ensuring correct use, cleaning and storage of equipment.
• Reports equipment needing repair or replacement.
• Maintain professional conduct and standards at all times in accordance with Netcare policies and procedures.

TRANSFORMATION OF OUR SOCIETY
 

Teamwork
• Actively participate as a member of a team to achieve goals.

Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.
• Keep abreast of current research in the applicable discipline.

Build and maintain stakeholder relationships
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal.
• Ensure effective communication, follow up and feedback to all internal clients and other stakeholders.

SKILLS PROFILE
 

EDUCATION
Required
• Grade 12 or equivalent NQF level 4 qualification.
• A qualification in Graphic Design – Freehand, Photoshop, Macromedia-Flash and Dreamweaver would be advantageous.

WORK EXPERIENCE
Required
• Relevant 2-3 years working experience in the graphic design role is required.

KNOWLEDGE
Required
• Capacity to implement and maintain standards of graphic design as required by Netcare.
• Sound understanding of technical applicators and the ability to trouble-shoot hardware and software issues.

PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

WORKING CONDITIONS
• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect – I always greet everyone to show my respect.
• Identity – I always wear my name badge to show my identity.
• Dignity – I always treat others with consideration and humility to uphold dignity
• Care – I always act in the best interest of Netcare and others to show I care
• Compassion – I always listen with empathy and respond with kind action to show my compassion
• Appreciation – I always say thank you to show my appreciation.
• Diversity– I always embrace diversity to strengthen inclusivity and belonging.

Click here to apply

Infection Control Coordinator

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.ROLE SUMMARY

The role of the Infection Control Coordinator is to aid and assist hospital employees in the management of prevention, identification and control of infections in patients and staff.The incumbent will further be responsible to plan, develop and implement an infection control programme for the hospital using basic infection control standards

ROLE SUMMARY

• The role of the Infection Control Coordinator is to aid and assist hospital employees in the management of prevention, identification and control of infections in patients and staff.The incumbent will further be responsible to plan, develop and implement an infection control programme for the hospital using basic infection control standards

SKILLS PROFILE
 

EDUCATION
Essential
• Registration with the South African Nursing Council as a registered Nurse or equivalent NQF level 7 qualification
• Compliance with the SANC Scope of Practise for a Registered Nurse and all other applicable Health Care Legislation
• Certificate or Diploma in Infection Control.

WORK EXPERIENCE
Essential
• Intermediate computer proficiency in the Microsoft Office Suite
Preferred
• Previous exposure to financial budgeting

KEY WORK OUTPUT AND ACCOUNTABILITIES
 

CONSISTENCY OF CARE
 

Infection Control Management
• Aid and assist all hospital employees in managing the prevention, identification and control of infections in patients and staff.
• Plan, develop and implement an infection control programme for the hospital using basic infection control standards.
• Responsible to the hospital management for reporting on a regular basis all infections in the hospital.
• Review of environmental hygiene, cleanliness, the care of linen and waste on a regular basis and document results for discussion with hospital management.
• Identify indications for environmental microbiological monitoring.
• Notify the Department of Health timeously of diseases where applicable.
• Ensure an environment safe from infection for all hospital staff.
• Organise regular infection control committee meetings and document the proceedings.
• Interpret results of diagnostic/laboratory results.
• Differentiate among colonisation, infection and contamination when analysing laboratory results.
• Identify occurrence, reservoirs, incubation periods, periods of communicability, modes of transmission, signs and symptoms and susceptibility associated with the disease process.
• Recognise limitations and advantages of type of tests used to diagnose infectious processes.
• Recognise epidemiologically significant organisms for immediate review and investigation.
• Plan and implement the procedure used to identify and investigate an outbreak of infection (either community or hospital acquired) using accepted infection control standards
• Implement, when needed, isolation protocols that are effective and understandable to all hospital personnel.
• Maintain an up to date infection control file that is available and accessible to all nursing and house-keeping staff
• Maintain written and acceptable protocols for infectious diseases including VHF, SARS, Meningitis and Covid-19.
• Accountable for the availability of all equipment needed for the management infectious diseases.

Facility and equipment management
• Recommend specific equipment, personnel and resources for the infection prevention and control program.
• Ensure the provision of protective clothing for all staff and members of the public when needed.
• Supply appropriate and reliable disinfectants, sterilants and monitoring equipment and ensure that nursing and other staff understand the use of these items.

Quality management
• Ensure that there is a written quality insurance programme for infection control after a base line survey and that evaluation and remedial measure are in place.
• Co-ordinate and drive quality improvement in infection prevention and control.
• Demonstrate QIP projects utilising the quality methodology.

Research activities
• Active involvement in research activities to discover new knowledge about products, processes, and services, and then applying that knowledge to create new and improved products, processes, and services that meet the hospital needs.
• Apply critical reading skills to evaluate research findings.
• Incorporate research findings into practice through education and consultation.
• Motivate and encourage staff to participate in research within their Scope of Practice.

TRANSFORMATION OF OUR SOCIETY
 

Teamwork and People Management
• Actively provide leadership to the team to achieve goals. Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization.
• Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
• Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care.
• Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent.
• Enforce staff dress code within and on leaving the Hospital.
• Enforce hand hygiene and bare below elbows.
• Facilitate effective change and conflict management.
• Orientation of new staff and students.

Education and training facilitation
• Manage and ensure the facilitation of Infection Control as a topic in the hospital orientation programme at all levels and document attendance of training.
• Oversee the development and facilitation of Infection Control in-service training programmes based on a needs analysis and evaluate the training regularly.
• Manage and ensure the introduction of a programme for the use of new products and equipment from an infection control viewpoint.
• Prepare, present or co-ordinate educational workshops, lectures, discussion, orientation programs and individual discussions on a variety of infection prevention and control topics.
• Provide information on the topic to patients, family and general public when required.

Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.
• Attend infection control related seminars to improve own knowledge.
• Keep abreast of current research in the applicable discipline.

Build and maintain stakeholder relationships
• Work effectively and co-operatively with the management team and other stakeholders to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goals.
• Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty.
• Build strategic inter-departmental relationships to help achieve business goals at hospital Exco and departmental level within the hospitals.
• Collaborate with risk management and quality management in the identification and review of adverse events.
 

PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

WORKING CONDITIONS
• Professional flexibility in working hours while supporting business operations.
• Will interact with internal and external customers through several different means.
• Travel to support the functions of the role may be required.

Click here to apply

Human Resources Assistant (Fixed Term Contract)

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.ROLE SUMMARY

The Human Resources Assistant is required to perform a full generalist human resources function. This includes industrial relations, recruitment and selection, training, counseling, and the supervision of administration processes. The incumbent is further required to meet tight deadlines, to be accurate, to follow policies and procedures and to interact with members of the staff, management, external companies/agencies associated with Netcare as well as members of the public.

ROLE SUMMARY

• The Human Resources Assistant is required to perform a full generalist human resources function. This includes industrial relations, recruitment and selection, training, counseling, and the supervision of administration processes. The incumbent is further required to meet tight deadlines, to be accurate, to follow policies and procedures and to interact with members of the staff, management, external companies/agencies associated with Netcare as well as members of the public.

CONSISTENCY OF CARE
 

Recruitment and selection
• Compile advertisements in conjunction with line management
• Advertise vacancies and complete shortlisting
• Process all relevant documentation related to the recruitment and selection of staff
• Liaise with external suppliers as required
 

Orientation and onboarding
• Schedule employees for orientation
• Assist with monitoring the probationary period of all new staff by issuing management with a certificate to complete at the end of the period, thereafter, producing the appropriate letters.
• Recon induction attendance
 

Payroll
• Ensure the collation and submission of documentation for payroll including dealing with all payroll related queries
• Payroll input processing, terminations, and appointments
• SANC deductions, Tax on Bonus, Retirement Fund options and contributions
• Process Medical Aid applications
• Ensure medical exits and appointment medical is done
• Maternity processing and UIF forms
 

Processing of claims
• Process IOD claims. Create and maintain an effective monitoring system to provide progress feedback to all concerned.
 

Leave
• Monitor and produce a monthly audit all-inclusive leave report and distribute for management action on all staff who have negative and excessive leave balances.
• Complete leave audit ensuring BCEA and policy compliance, processing leave encashment
 

Uniform
• Arrange and handle the complete uniform fitting for all staff members.
• Ensure effective communication from suppliers regarding fitting and delivery dates.
• Update uniform allowance balance on Vision and or/with HRSSC ensuring that all applicable AOD forms are completed by staff and processed for deductions via the payroll.
 

Industrial relations
• Ensure monthly IR statistics are submitted by HOD’s
• Ensure that previous month’s statistics are loaded on Vision by the 5th of the new month including discussion planners, counselling sessions, disciplinary warnings, hearings and grievances.
• Submit monthly IR statistics and HRA report to the HR Manager
 

Human resources audit and reporting
• Process monthly HR reports, and other related statistical reports required by management
• Audit exception reports to ensure compliance with the timekeeping system and legislation
 

Personnel administration
• Adhere to all personnel administration policies, processes, systems and procedures, ensuring that personnel records are accurate and updated
• Handle all routine personnel administration queries and work requests and resolve these efficiently and effectively within required SLA’s and turnaround times
 

Typing
• Take minutes at disciplinary and grievance hearings and meetings as requested
• Process and distribute all requests or schedules for meetings and training
• Assist in the typing of Human Resources related documents are requested
• Type minutes of EE meetings and ensure distribution of minutes to wards and members of the committee within one week of the meeting
 

Filing
• Create and maintain an appropriate filing system to ensure an accurate record of all reports and other documents is maintained.
• Archive personnel files
• File employee personnel records
• File HR Manager memos, minutes on a weekly basis
 

Queries
• Attend promptly and politely to all human resources related queries from internal and external customers telephonically, in person and in writing as appropriate.
• Direct customers efficiently and politely to the correct source where it is not possible to deal with queries.
 

Human resources administration
• Order name badges, process necessary certificates, arrange vouchers and assist with the arrangements for presentations.
• Assist with the preparation of a monthly farewell presentation for staff who have terminated.
• Generate and update a birthday list regularly for distribution to all management monthly.

TRANSFORMATION OF OUR SOCIETY
 

Learning and development
• Assist with planning and organizing of all training and orientation programmes, including sending out invitations, reminders to the staff, booking of venue, setting up, catering booking
• Assist in the compilation of the workplace skills report, annual training report and discretionary grant application
• Co-ordinate training venue, catering, and equipment requirements for training and functions co-ordinated by human resources
• Assist with arranging various in-service programs such as HIV Awareness, computer literacy training, fire training
• Ensure that training registers are forwarded for capturing to HRSSC within one week of completion of training
 

Project management
• Assist with Human Resources related projects on an ad hoc basis as required
• Active involvement in the accreditation process

Personal and professional development
• Assume responsibility for own personal and professional development
• Keep up to date with Netcare’s evolving policies and procedures

SKILLS PROFILE
 

EDUCATION
Essential
• A three-year Degree or a Diploma in human resources management or related studies or studying towards or an equivalent NQF level 7 qualification.

WORK EXPERIENCE
Essential
• Minimum of 1 – 2 years human resources generalist experience

• HR experience within a hospital environment advantageous

KNOWLEDGE
Essential
• Good working knowledge of the Basic Conditions of Employment Act
• Computer literacy is essential PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

WORKING CONDITIONS
• Professional flexibility in working hours while supporting daily business hours.
• Will interact with internal and external customers through several different means.

Click here to apply

Ward Administrator – Emergency Department (Readvertised)

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.The incumbent will be responsible for the co-ordination of all secretarial and administration work in the ward. The Ward Administrator is also responsible for :

• receiving all new patients, visitors, and doctors in the ward and to make them feel welcome.
• assisting in maintaining stock levels in the ward and should work closely with the allocated stock controller.
• assist the ward staff and the Unit Manager with assigned duties.

KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE

• Answers the telephone in a friendly and professional manner.
• Takes messages for staff, patients and doctors.
• Document bookings from the Bed Booking Clerks and allocate beds to new patients in the ward. 
• Admit the patient into the ward.
• Ensure all new admissions are on the patients name board with the time and date of theatre.
• Update patient board when patient arrives
• Welcome the patient.
• Accompany the patient to his/her room
• Ensure the patient receives a ward information form.
• Place patient stickers in the Ward Admission Register.
• Clinical work station must be accurate-check that the patient is in the correct room and bed. Correlate SAP, CareON and IMT( Correct patient in correct bed)
• Ensure suitable arrangements are made with the ward that patient is being transferred to or from.
• Ensure the transfer form has been completed by the relevant nurse and filed in the patients file- (Non-CareON hospitals)
• Obtain a bed number and unit and hospital for any interfaculty transfer
• Inform and confirm the relevant nursing staff about the transfer arrangement. Ensure that Transfer process has been completed on CareON by the relevant nursing staff.
• Ensure the doctor and the patients families are informed of the transfer.
• Ensure ward transfer are done timeously on SAP.
• Inform the patients’ family of discharge when requested.
• Ensure the patient is discharged timeously on SAP.
• Ensure that discharge process has been completed on CareON by the relevant nursing staff.
• Ensure discharge files are accurately completed and sent to billings.
• Assist Nursing Staff to make follow up appointments for the discharged patient.
•  Assist with staff shift planning in the ward if required.
• Schedule nursing staff hours on Kronos system. Assist with editing of time cards on Kronos.
•  Ensure that the nursing staff are informed of new memorandums distributed by the business. Update internal communication book and unit specific digital group.
•  Transcribe off duties to staff allocation book.
• Take minutes of staff meetings.
• Assist the Unit manager with stock related issues.
• Capture manual charge sheets when required.
• Assist with management of stock in the absence of a Stock Controller. Work closely with the allocated stock controller to ensure optimum stock levels.
• Ensure stock levels are at the required levels (stationery and ward stock).
• Maintain excellent customer care with all ward stakeholders
• Capture required data onto SAP.
• Ensure patient name board is kept updated.
• Do daily hospitality rounds in unit.
• Do daily FAD rounds in unit and provide feedback to Unit Manager.
• Check that all TVs and bells are in working order and provide feedback to Unit Manger
• Ensure the delivery of flowers to patients.
• Complete job cards. Log job cards timeously and follow up on completion.
• Ensure that the nurse’s station & ward reception area is neat and tidy at all times. Ensure CareON charging station is clean and assist the UM/Shift leader with the control of the IPADS
• Ensure that patient statistics are captured.
• Update IMT daily – IMT-Merge patient information, Load devices, Stop devices, Check and load CRE and MRSA  info
• Care ON-Update patient information
• SharePoint-Update death register
• Assist with linen control.

Click here to apply

Admin Controller

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.

As the Admin Controller, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of care, truth, participation, compassion and dignity.

The Admin Controller has an overall responsibility to provide professional service to all customers in line with the Netcare strategic themes and for monitoring and maintaining acceptable and accurate administration of the allocated business units. Furthermore, the incumbent is responsible for sending out notices and the collection of overdue accounts, as well as resolving any queries. The incumbent is further responsible to minimize the financial exposure to the business with regards to credit extended and to render exceptional professional services to all patients and customers.

Administrative process control

• Ensure the daily update of Reconciliation in transit (RIT) and provider to the finance team as part of month end deliverables.
• Transfer unpaid medical scheme balances to patient liable and insert comment.
• Prepare and submit journals, when relevant, for authorisation.
• Ensure timeous processing of authorised journals.
• Handling patient and medical scheme enquiries in a professional and timely manner.
• Follow up on pending claims not submitted to Medical Aid.

Working Capital Management

• General management and administration pertaining to outstanding debt.
• Generate reports, ability to interpret data, and action accordingly.
• Notify management of high-risk debt identified.
• Identify possible high-risk accounts to be handed over.
• Ensure debtor days are in line with company targets.
• Daily monitoring of collections.
• Print and follow up on unallocated payments.
• Manage unallocated payments.
• Manage and attend to all rejections on remittance advices from third parties i.e. medical schemes.
• Manage private accounts by printing a daily age analysis report.
• On a monthly basis identify small balance write offs and other uncollectable/high risk debt to be writen off.
• Handle queries relating to outstanding accounts.
• Manage all payment arrangements.
• Ensure accurate distribution of monthly statements.
• Ensure formal payment arrangements are in place.
• Follow up on payment arrangements.
• Print and mail monthly statements.

Risk Management

• Ensure compliance to Company Policies and Procedures
• Adhere to the CSA (Control Self-Assessment) audit standards.
• Manage compliance to prevent repeat of audit findings to improve status of audits.
• Ensure patient confidentiality at all times according to POPIA.

Effective communication

• Timeous communication to line manager on delays experienced.
• Clear communication between stakeholders, colleagues and patients.
• Changes relating to policies and general debt management must be communicated clearly to relevant parties.
• Be a model of excellent customer service, ensuring that all customers experience an excellent and satisfactory interaction at all time.

Self – Management and Development

• Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
• Formulate action steps to close the gap between the ideal and actual state of competence.
• Pursue self – development in one or both of the following areas: Formal Studies, Informal / self – studies and share knowledge with relevant team members.
• Follow agreed upon (authorised) action steps until desired competence is achieved.
• Be punctual and behave appropriately to the business environment.
• Meet deadlines

Build and maintain stakeholder / customer relationships

• Ongoing Customers satisfaction according to set standards.
• Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
• Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going
• The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
• Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
• Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
• Maintain patient safety, dignity, and confidentiality.
• Assist with patient flow in the dental department to minimise waiting periods

Education and training facilitation

• Actively participate in all training according to relevant training matrix to obtain sign off on compliance training, competencies aligned to daily tasks and Job description.
• Access, read, understand, and sign off on relevant quality review tools, clinical and other processes, and Standard Operating Procedures (SOP’s).
• Access, read, understand, and obtain sign off on Human Resources (HR) and other relevant Company policies and procedures.
• Provide proof of registration with the relevant governing body (where applicable).

Teamwork

• Participate in monthly team meetings to discuss operational requirements including performance and provide feedback.
• Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area.
• Co- operate and collaborate with other clinics and departments to provide appropriate support services

SKILLS PROFILE

EDUCATION

Required

• Matric or equivalent NQF level 4 qualification
• Higher certificate or diploma in Accounting / Finance / Business Administration at NQF level 6.

WORK EXPERIENCE

Required

• 3- 5 years’ experience as a credit or debtors’ controller in a Healthcare environment i.e., Clinic or hospital.
• Experience within the Medical industry would be an advantage.

Preferred

• SAP ISH experience.

KNOWLEDGE

• Computer Literate.
• Knowledge of medical aids.
• Knowledge of billing procedures.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.

PHYSICAL REQUIREMENTS
In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect – I always greet everyone to show my respect.
• Identity – I always wear my name badge to show my identity.
• Dignity – I always treat others with consideration and humility to uphold dignity
• Care – I always act in the best interest of Netcare and others to show I care
• Compassion – I always listen with empathy and respond with kind action to show my compassion
• Appreciation – I always say thank you to show my appreciation.
• Diversity– I always embrace diversity to strengthen inclusivity and belonging.

Click here to apply

We wish you all the best with your applications