To apply, click on the link at the end of the posts and all the best with your applications

Contact Centre Consultant (Talent Pool)

Discovery Health

CONTACT CENTRE CONSULTANT – TALENT POOL

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

What is a Talent Pool?

In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.

What does this mean for you?

It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions: 

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Writing and reporting
• Analysing
• Deciding and initiating action
• Working with people
• Achieving personal work goals and setbacks
• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics, Mathematics Literacy or Accounting with a minimum of 50%
• Having a achieved a minimum of 50% in English in Matric
• Additional: Any post matric qualification which replaces the above Matric requirements
• Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

Click here to apply

Data Scientist

Discovery – Insure

Data Scientist

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

A highly skilled Senior Data Scientist who will provide the technical expertise to develop and integrate natural language processing (NLP), advanced large language models (LLMs), voice and image models to deliver business value leveraging generative AI.  These innovative capabilities will enable unstructured autonomous decision-making processes, increase operational efficiency, and deliver personalized customer experiences.

This Data Scientist needs to remain abreast of the latest AI models and be experienced enough to work independently in researching and selecting the most optimal model and implementing this successfully within the business context.

Areas of responsibility may include but are not limited to

• Project Delivery: By collaborating with contents specialists, data engineers and system architects, drive the deployment of solutions and delivery of projects from inception through to business adoption.
• Model Development and Integration: Deploy robust and scalable LLMs that are integrated into AI frameworks, enhancing natural language processing capabilities.
• Advanced Data Retrieval Integration: Incorporate techniques like Retrieval-Augmented Generation (RAG), vector databases, and semantic searches to improve precision and relevance in data extraction from large datasets.
• Automation Workflows: Design and implement automation workflows that improve speed and accuracy of processes, reducing manual intervention and operational costs.
• Performance Metrics and System Maintenance: Develop performance metrics to consistently evaluate the efficiency and accuracy of AI models. Actively monitor and maintain these systems to ensure they remain effective and adaptable.
• Regulatory Compliance: Ensure that all AI models and data handling practices comply with relevant laws and ethical guidelines, preparing documentation and reports as required for regulatory bodies.
• Experimentation: Prototype ML systems and AI concepts, particularly those using NLP and LLMs, and evaluate the effects of different models and techniques on AI performance.
• Future Trends and Industry Insights: Continuously monitor advancements in AI and LLM technologies and review relevant academic literature and industry releases to ensure our strategies and implementations align with the latest innovations and standards.

Knowledge and Skills

• SQL and working with databases.
• Python for data science and machine learning.
• Competent with TensorFlow, PyTorch, NLP and LLM packages – Advantageous
• Familiarity with Azure services – Advantageous

Education and Experience

Education:

• Matric (Essential)
• Bachelor’s degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field.
• Honours or Master’s Degree in relevant field. 

 Minimum Experience:             

• At least 5 years proven experience in a data science environment.
• Proven track record in implementing ML workflows at scale, particularly using LLMs.
• Proven track record in handling, analyzing, and extracting insights from large and complex datasets, particularly unstructured text data.
• Previous experience tuning open source and proprietary large language models – Advantageous
• Previous experience with Voice and Image models – Advantageous

Click here to apply

Accountant

Key purpose of the role

The Group Accountant will be responsible for the consolidation of monthly and annual financial reporting function in Discovery and all associated processes.

Areas of responsibility

• Assist with producing monthly consolidated management accounts, which include the Group Income statement, Statement of Financial Position, Statement of Other Comprehensive Income, Statement of Changes in Equity, Cash flow statement as well as the preparation of segmental information. This responsibility includes the review of foreign subsidiary translations and all consolidation entries to be processed to produce IFRS compliant results.
• Produce a consolidated view of the Group budget and forecast for presentation at Group Exco and Discovery Limited Board.
• Assist with preparing financial results for Discovery Limited Board meetings
• Produce the Interim Results and Annual Financial Statements (AFS) for Discovery Limited Group, as well as various other external reports
• Provide financial information to the Group Risk team to assist reporting of Solvency and Embedded Value
• Assist with ad hoc queries received from the External Reporting and Investor Relations team
• Liaising with internal and external auditors
• Assisting with the administration of the accounting system (Sage) and reporting tool (OneStream) for the Discovery Group as and when required.   
• Assist with ad hoc finance queries from business areas.
• Assist with preparation and review of SENS announcements relating to financial results.

Profile

• Advanced knowledge of IFRS standards
• Strong written and verbal communication skills
• Impeccable attention to detail and accuracy
• Ability to work well under pressure
• Strong interpersonal skills
• Strong project management skills
• Advanced Excel knowledge and experience

Qualifications

The candidate should be a qualified CA (SA) with minimum 0-3  years of experience in a similar role.

Experience in insurance industry advantageous.

Consolidation experience advantageous.

Click here to apply

Client Engagement and Billing Team Leader

Discovery – Connect

Client Engagement and Billing Team Leader

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description

To lead, manage and guide a team of Client Engagement and Billing consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

To lead, manage and guide a team of Client Engagement and Billing consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of Client Engagement and Billing consultants
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets

• Assessment of consultants calls – QA.
• Conducting interviews and responsible for headcount
• Dealing with elevated queries/problems.
• Implement processes and design Standard Operating Procedures
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

•Excellent verbal and numeric communication skills

• Quality driven

• People-focused

• Attention to detail

• Strong Interpersonal Skills

• Strong Leadership skills

• Problem solving skills

• Decision making skills

• Stress tolerance

• Excellent time management skills

• Organizational awareness

• Ability to work within a team and drive team culture

Qualification & Experience

• Grade 12 – essential
• 5 years Customer Service Team Leader experience – essential
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate – MS Office, especially Excel – essential

• Regulatory Exam and FAIS credits required

• NQF 4 or 5 credits

• Class of Business

• BCOMM or related degree will be advantageous

Click here to apply

Client Engagement and Billing Consultant

Discovery – Connect

Client Engagement and Billing Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description

The Client Engagement & Billing Consultant is responsible for welcoming new clients that have joined the Discovery Health Medical Scheme through Discovery Connect. The consultant will contact new members to share health product details, assist with app downloads and navigation, and answer any further questions. The consultant will be required to position and cross-sell additional products to new clients that meet the cross-sell criteria. The consultant will be required to co-ordinate their own administration and maintain accurate details and statistics of all queries. The role requires employees to be permanently based at the office.
.
Key purpose

The consultant’s primary responsibility is to promote client engagement with the Discovery Medical Scheme product. Key duties include initiating welcome calls to new and existing clients, providing factual information regarding their selected health product option, and facilitating support for cross-selling opportunities

Key Outputs
Perform outbound calls to new clients joining the Discovery Health Medical Scheme
Perform outbound calls to existing clients with a view to cross-selling additional Discovery products
Communication to members telephonically and via email.
Keep accurate statistics of all welcome calls, including the date, time, and outcome for each interaction.
Process debit orders for late activations before noon each day to ensure timely premium collections.
Reconcile contributions received on late activations
Actively cross-sell relevant Discovery products during customer interactions to maximize engagement and product adoption.
Attending to general administration requirements of the client.
Prioritize and attend to requests from management.
Escalate and follow up on any queries the team are unable to assist with.
Ensure that current service level agreements are met.
Adhere to standard operating procedures and / or laid down policies and proceduresAchieve Quality targets as set out in as per the DCDS QA criteria requirements team.

Personal attributes and skills

•Excellent verbal and numeric communication skills
• Quality driven
• Excellent Administration skills
• Medical Schemes Act knowledge
• Strong Interpersonal Skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture

Qualification & Experience

• Grade 12 – essential

2 years Customer Service experience – essential

• Proficient in English – essential (writing, reading, speaking)

 • Bi-lingual – advantage (writing, reading, speaking)

 • Computer literate – MS Office, especially Excel – essential

Click here to apply

Claims Assessor

Key Purpose

To investigate and validate motor claims to determine validity based on the Discovery Insure contract. To correctly quantify and validate losses and serve as a mediator between clients and/or brokers. Provide feedback and support to claims consultants and foster good relationships between brokers and clients.

Areas of responsibility may include but not limited to

• Motor claims investigation and validation, including settlement, rejection and repair within service level agreement.
• Turn-around time and predetermined mandates.
• Loss adjustment by correctly quantifying losses and/or verifying claimed amounts. Mediation between Insure client and/or broker.
• Reporting on all assessed claims and making recommendations.
• Analyse client behaviour to determine legitimacy of claims.
• Investigate and report on fraudulent claims.
• Perform administrative tasks and meet strict deadlines.
• Make recommendations to prevent fraud.
• Analyse, collecting, evaluating and handling of evidence.
• Claims forum presenting of claims.

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 5 years’ short-term insurance motor claims validations and investigations experience (Essential)
• Interviewing techniques (Essential)
• Investigation terminology (Essential)
• Tertiary qualification relating to investigations and interviewing e.g. Certified Fraud Examiner (Advantageous)
• Hold a valid driver licence
• Willing to travel

Click here to apply

Finance Manager

Finance Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the Department

DCS is Discovery’s Shared Services company – a financial command centre responsible for R5 billion in central assets and strategic initiatives, while supporting the Group’s subsidiaries on centralized key business functions such as HR, IT, Payroll, Legal, Tax and Compliance. Managers within DCS operate at the forefront of planning, reporting, and compliance – translating complex financial ecosystems into scalable solutions.

About the Role

This role is crucial in supporting financial planning, reporting, budgeting, and management within the Group’s shared services company, delivering actionable insights to drive business objectives and long-term growth. Given its exposure to sensitive information, a high degree of confidentiality and trust is essential.

Job Responsibilities may include but are not limited to:

• Actively involved in accounting, budgeting, forecasting, and financial reporting processes.
• Prepare monthly management accounts, annual financial statements (IFRS), and group reporting submissions.
• Analyze and interpret complex financial data to provide actionable insights.
• Manage intercompany transactions, ensuring accurate reconciliation and compliance.
• Reconcile bank accounts, accounts payable, accounts receivable, and related financial records.
• Engage with internal and external auditors, facilitating audit processes.
• Ensure the accuracy, integrity, and confidentiality of financial data, records, and reports.
• Drive continuous improvements in financial processes, reporting frameworks, and technology adoption.
• Collaborate cross-functionally to resolve financial queries within the Group’s shared services company.
• Demonstrate a strong affinity for cash flow reporting, foreign exchange transaction analysis, and lease accounting (IFRS 16).

Role Requirements

• CA (SA)
• Minimum 5–7 years’ experience in financial management experience in a large corporate environment dealing with multiple finance and business teams.

Click here to apply

Health Coach (Social Worker) – Independent Contractor

Discovery – Health

Health Coach – Independent contractor

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Health Transformation

DHCT consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCT are:

1. Executive Wellness
2. Corporate Wellness
3. Health Coaches
4. Southern Rx Pharmacy and Discovery Medical Suppliers
5. Home Care
6. Hospital @ Home

Through its teams, DHCT aims to:

1. Provide quality care by bridging the gaps in the current market with high quality services
2. Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden
3. Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste
4. Brand differentiation by providing members with innovative services that leverage the latest health technology

About Health Coaches

Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of

health care and improve a member’s quality of life.

Key Purpose

To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or
• other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enrol into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members

Competencies

• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to
• deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than
• others
• Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses
• diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and
• services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try
• anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her eff orts on the more important priorities; gets more done in less time than others; can attend to a
• broader range of activities

Qualifications and Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal
• Proficient in MS Excel, Word, PowerPoint

Click here to apply

CPT – DC Sales Integration Specialist – Sable Park

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

We’re looking for driven, ambitious individuals who thrive in fast-paced environments and are passionate about making a difference. Whether your background is in banking, insurance, or outbound telesales, if you’re motivated to succeed and want to be part of a team that’s committed to our core purpose—making people healthier and protecting and enhancing their lives—this is your moment.

At Discovery Connect, we don’t just offer jobs—we offer careers. Join a well-established, market-leading company where your growth is supported, your achievements are celebrated, and your potential is unlocked.

Job Description

The Discovery Integration Specialist plays a critical role in deepening relationships with existing Discovery clients by increasing product and benefit penetration across the Discovery ecosystem. This role focuses on cross-selling and up-selling Discovery products through a non-advised model, leveraging opportunities generated by Lead Generation Agents and targeted campaigns.

Integration Specialists will:

• Engage with clients via appointments, hot transfers, and structured opportunities provided by the lead generation team.
• Independently execute specific and targeted campaigns to drive product adoption.
• Conduct ad hoc and annual client reviews to identify gaps and recommend solutions that enhance client value.
• Manage their own pipeline and diary to ensure optimal conversion and client experience.

The role requires a consultative approach, strong product knowledge, and the ability to deliver exceptional client engagement virtually and telephonically.

Key Outputs

The successful individual will be required to perform on, but not limited to, the following key outputs:

• Achieving sales and penetration targets across Discovery’s product suite through proactive engagement and structured campaigns.
• Convert hot transfers and scheduled appointments into successful multi-product sales.
• Conduct annual and ad hoc reviews to identify opportunities for additional products and benefits.
• Maintain a professional and client-centric approach to selling, ensuring superior service delivery.
• Communicate effectively via telephone, email, and video calls.
• Ensure compliance with all regulatory and internal requirements.
• Build strong relationships with internal teams to ensure seamless client experiences.
• Stay up to date with Discovery’s product offerings and industry developments.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Self-motivated and goal oriented.
• Strong ability to influence and persuade.
• Resilient and adaptable to change.
• Excellent time management and organizational skills.
• Ability to perform under pressure in a fast-paced environment.
• Strong communication skills (verbal and written).
• Tech-savvy and comfortable with virtual engagement tools.

Qualification & Experience

• Matric (essential).
• Minimum 2 years’ sales experience (financial services preferred).
• Proven experience in client management, cross-selling or multi-product sales.
• Discovery product knowledge advantageous (Life, Health, Insure, Bank, Vitality).
• PC literacy (MS Office proficiency).
• NQF5 and RE5 qualifications are advantageous but not essential.
• Classes of Business qualifications are advantageous but not essential.

Beneficial:

• Tertiary qualification, particularly in business or finance.
• Experience in telephonic sales or virtual sales environments.
• Understanding financial planning principles.

Click here to apply

Handyman

Handyman – 12 Month Contract

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Purpose

This role is to assist with maintenance strategies and that they are carried out timeously. This role will entail fault finding, analysis of equipment and problems.  As well as  support services and equipment located in the building, which business rely and depend for operational performance. The aspects of this is to ensure that general maintenance issues are resolved operational and problems resolved quickly within the associated SLA for both critical and non-critical areas. 

Assist with Projects, installations, moves, and equipment repairs. Ensuring compliance and safety standards is applied and adherence of them. Administration activities and reporting is kept up to date on a regularly basis.

 

Click here to apply

Areas of responsibility may include but are not limited to:

Carpentry

• Repairs of cupboards / shelving as and when requested by the Client.
• Installation of ceiling tiles/boards and cornices.
• Conduct minor furniture repairs on request.
• Hanging of picture frames and white boards, etc.
• Installation of door locks and handles.

Painting

• Preparing and painting of interior and exterior ceiling boards
• Preparing and painting of interior and exterior walls, doors, window frames and skirtings
• Annual road markings of parking bay lines, road lines, manhole covers, etc.
• Preparing and painting of garden furniture and signage poles.
• Conduct minor paint touch ups as and when requested by the Client.

Individual requirements

• Must be able to think logically and be solution orientated
• Excellent interpersonal skills
• Good communication skills
• Safe use of power tools

General        

• Tiling work
• Painting
• Carpentry
• Carpet tiles
• Ceiling tiles
• Welding
• Hanging of doors and door frames
• Understanding of Technical Drawings
• Project work
• Material Acumen and judgement
• Practise Health and Safety Rules6
• Adhoc requirements

Preferred (would be advantageous)

• Basic Plumbing
•  Basic Waterproofing
•  Partitioning, and Rhino lite
• Brickwork and plastering

Critical skills

• Technical aspects – maintenance of the building, including aesthetics
• Adhoc aspects – repairing and maintenance of general building related duties
• Project management in terms of building related maintenance
• Administration – must be able to hand in reports, inspection reports and general administration.
• Reporting of building maintenance issues and relevant escalations
• Quality control Resource planning – ability to organize work orders and teams for tasks, must ensure work completed meets quality standards

Education / Qualifications / Accreditations with Professional Body

• Matric Qualification
• Drivers Licence
• Relevant qualification (TVET or NSETA)

Work Experience

• 3 to 5 years Building Maintenance

Click here to apply

Plumber

Plumber – 12 Month Contract 

 About Discovery  

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

  

Key Purpose 

This Role is to assist with maintenance strategies and that they are carried out timeously. This role will entail fault finding, analysis of equipment and problems. The aspects of this is to ensure that Key water systems are operational and problems resolved quickly within the associated SLA for both Critical and non-critical areas. 

  

Areas of responsibility may include but not limited to 

• Maintenance strategies 

• Ensure Maintenance strategies are carried out to building, relevant equipment, water systems and services. [preventative, reactive, statutory, condition] 

• Plan, develop/create and conduct preventative maintenance to equipment and new equipment. 

• Conduct statutory maintenance as per regulatory compliance requirements and to Discovery set Standards 

• Conduct reactive maintenance with urgency and complete it with required quality standards and within prudence. 

  

• Maintenance plumbing work  

• Identify problem with equipment, pipe work and substandard installation work 

• Carry out necessary work to repair equipment and unblock pipes 

• Fault diagnoses boilers and heat pumps systems 

• Water closet system are kept on good order 

• Testing of equipment that is water related such as Dishwasher, water dispensers, irrigation, pumps and so on. 

  

• Safety and compliance 

• Ensure compliance to safety, health and environment Act as well as adherence to the Discovery standards and practices and compliance to the OHS Act. 

• Ensure required maintenance activities is carried out at required intervals and that the service and equipment comply to regulations 

  

Personal Attributes and Skills 

• Solutions driven 

• Able to work alone 

• Good communication in English   

• Customer focused 

• Proficient with computers 

  

  

Education and Experience 

• Relevant Qualification  

• Plumbing skills – understanding the principles of water reticulation and drainage systems experience in repairs of minor blockages and WC flushing systems.  

• Understand maintenance strategies [preventative, reactive, statutory] 

• Environmental knowledge of the impacts of poorly maintained water systems, chemicals 

• 2 years minimum experience working in a corporate or similar environment. Working with Geberit systems, high pressure piping and on a number installation with boilers and plumbing piping. Good understand filtration systems, and pumps. 

Click here to apply

Servicing Administrator

Discovery Corporate & Employee Benefits 

Servicing Administrator 

About Discovery  

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About Discovery Corporate & Employee Benefits 

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees. 

Key Purpose of the role  

The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients. 

Areas of responsibility may include but not limited to 

Billing and Administration  

Billing Statement Preparation and Correspondence  

• Generate and send accurate billing statements to clients/brokers or billing contacts based on the data and payments made.  

Payment Tracking and Reconciliation  

• Monitor incoming payments, match them to bills, and reconcile discrepancies.  

• Keep a running recon per scheme.  

Member and Scheme Policy Servicing  

• Maintain up-to-date records of customer billing information, including scheme and member contact details, membership and category movements, and outstanding premium balances.  

Query Resolution  

• Address and resolve billing and administration queries or disputes raised by customers in a timely and professional manner.  

SOP, Compliance and Documentation  

• Ensure billing practices comply with internal scheme processes, policies and external regulations (e.g. rates, benefit structure, LPG and industry standards).  

• Maintain organized records for quality audits and reporting.  

Reporting and Trend Analysis  

• Prepare regular reports on billing activity, outstanding queries, credit control, bad debts, reconciliations and scheme status/trackers for management.  

• Analyze billing data to identify trends or issues.  

Collaboration with Other Teams  

• Work closely with finance, claims, underwriting, benefit enhancements, installations, TSC, QA and customer service teams to ensure smooth billing operations and resolve any cross-functional issues.  

System Management  

• Use and raise any system issues to streamline billing processes.  

• Ensure data integrity and security within billing platforms. 

Personal Attributes and Skills  

The successful candidate must demonstrate the following competencies:  

• Continuous Learning and Self Development 

• Collaboration 

• Attention to Detail 

• Self-motivation 

• Integrity 

• Accountability. 

Education and Experience 

The following requirements are Essential 

• 2-4 years’ Experience as a Servicing Administrator                                                                                                                                                                                                   

• Grade 12 

• Business Related Degree or Diploma   

Click here to apply

AI Data Scientist

Discovery – Insure

AI Data Scientist – Image

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

An intermediate Data Scientist that will help develop and integrate natural language processing (NLP), advanced large language models (LLMs), with a particular focus on the use of image models.  These innovative capabilities will enable unstructured autonomous decision-making processes that involve image AI models (e.g. for damage detection), increase operational efficiency, and deliver personalized customer experiences.

Areas of responsibility may include but are not limited to

• Project Contribution: By collaborating with contents specialists, data engineers and system architects, contribute to the deployment of solutions and delivery of projects from inception through to business adoption, with a particular focus on Image AI.
• Model Development and Integration: Deploy robust and scalable LLMs that are integrated into AI frameworks, enhancing natural language processing capabilities.
• Advanced Data Retrieval Integration: Incorporate techniques like Retrieval-Augmented Generation (RAG), vector databases, and semantic searches to improve precision and relevance in data extraction from large datasets.
• Automation Workflows: Design and implement automation workflows that improve speed and accuracy of processes, reducing manual intervention and operational costs.
• Performance Metrics and System Maintenance: Develop performance metrics to consistently evaluate the efficiency and accuracy of AI models. Actively monitor and maintain these systems to ensure they remain effective and adaptable.
• Regulatory Compliance: Ensure that all AI models and data handling practices comply with relevant laws and ethical guidelines, preparing documentation and reports as required for regulatory bodies.
• Experimentation: Prototype ML systems and AI concepts, particularly those using NLP and LLMs, and evaluate the effects of different models and techniques on AI performance.
• Future Trends and Industry Insights: Continuously monitor advancements in AI and LLM technologies and review relevant academic literature and industry releases to ensure our strategies and implementations align with the latest innovations and standards.

Knowledge and Skills

• SQL and working with databases.
• Python for data science and machine learning.
• Competent with TensorFlow, PyTorch, NLP and LLM packages – Advantageous
• Familiarity with Azure services – Advantageous
• Familiarity with Databricks – Advantageous

Education and Experience

Education:

• Matric (Essential)
• Bachelor’s degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field.
• Honour’s or Master’s Degree in relevant field – Advantageous

 Minimum Experience:             

• 2-4 years’ experience in a data science environment.
• Demonstrated ability to implement ML workflows at scale, particularly using LLMs.
• Experience in handling, analysing, and extracting insights from large and complex datasets, particularly unstructured text data.
• Previous experience tuning open source and proprietary large language models – Advantageous
• Previous experience with Image AI models, for example to detect damage or various features from images – Advantageous

Click here to apply

Developer

Discovery – Insure

Java Developer

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivizes and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility but not limited to:

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Technical Skills

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL

Education and Experience

Education:

• Matric
• Bachelor’s Degree or Diploma in Computer Science /Information Systems
• Formal Java qualification

Minimum Experience:              

• 3+ years’ experience in Java development with exposure to core competencies listed

Advantageous Experience

• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures

Click here to apply

We wish you all the best with your applications