ABSA – Administration Management Jobs

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Customer Experience Executive

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, Seychelles. Please contact Reward for details.

Job Description

Customer Service & Operational Rigor: Time split 40%

• Dispense and receive physical cash, cheques, travellers’ cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
• Where required, process foreign currency travellers’ cheques, either by issuing or cashing such cheques.
• Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the bank’s procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Team Leader Cash or Branch Coordinator for follow-up and decision-making on whether to proceed.
• Refer any transactions more than teller limits to the next level for authorisation.
• Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing.
• Carefully count all cash received or dispensed to ensure that errors are avoided. Absa has a zero-tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
• Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
• Undertake all end-to-end banking hall duties e.g. mailing, cheque book & statement transactions and processes.
• Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice.
• Deliver world class customer service practices and ensure adherence to Absa Service standards.
• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
• Open and close tills according to the bank’s procedures, including physically securing the till according to requirement set out (e.g. physically chaining the till).
• Throughout each day advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
• Conduct snap checks as assigned by the Branch operations Manager from time to time.
• Ensure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review/control purposes when required.
• Perform any other duties as assigned from time to time.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Sales and Service: Time split 30 %

• Cross-sell appropriate customer needs related products face to face.
• Participate in the branch sales initiatives by effective lead generation.
• Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards.
• Assist customers in completion of Bank stationary, forms etc…
• Introduce customers to appropriate product/segment specialists.
• Undertake in-branch marketing, special campaigns, promotions etc…
• Deal with handling complaints in the Banking Hall.
• Works to achieve sales and service targets.
• Provide advice to customers on the cash process to ensure the smooth flow of transactions.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Team Leader or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer’s request.
• Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.
• Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
• Inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.

Treasury / ATM Business Management: Time split 20 %

• Joint custody of the note reserve.
• Maintain control of outlet cash holdings in line with laid down guidelines.
• Ensure that the physical cash balance for all currencies held in the vault agrees daily with the statement balance.
• Ensure that cash held by tellers in their tills is properly checked and balances with cash accounts.
• Manage the cash repatriation/cash movement processes to and from Central Bank within guidelines set.
• Manage cash availability and stock levels of both local and foreign currency, placing orders where necessary.
• Dispatch soiled notes and surplus cash to Central Bank.
• When performing ATM duties:
• Manage ATMs attached to the outlet and monitor operations reporting any breakdowns to technicians and service providers
• Monitor and ensure that ATM is adequately replenished of cash.
• Balance cash in the ATMs with the ATM/Cash account.
• Manage collections of cards captured in ATMs
• Manage both working stock and bulk stock of controlled stationery.

Business Management: Time split 10 %

• Provide administrative support within the outlet.
• May attend management/section head meetings to discuss outlet performance issues.
• Carry out snap checks as may be allocated by the manager.
• Maintain statistics and monitor progress of target reporting.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Payment Officer

mpowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryAs a member in the Commercial Operation under the COO, the role holder will have the need to maintain and deliver on the CIB, RBB and Markets strategic plans to be the leading Bank in the Seychelles with priorities centred on weaving customer centricity and sustainability in the business daily activities. Extending support to grow market share through targeted focus on acquisition, cross-selling and digitalisation.
The principal responsibilities are to:

• To deliver performance excellence through working as part of a team undertaking a wide range of processing and servicing activities.
• This is a generic role to be carried out within all of Absa (Seychelles) Ltd centralized operations processing sites, and the role holder is required to work flexibly across a variety of different activities.
• The role holder will deliver world class service in supporting the business and act as a role model by consistently demonstrating against Absa Values.

Job Description

Key accountabilities

Delivering Operational and Service Excellence 75%

·         Execution of all approved incoming and outgoing customer instructions.

·         Processing/capturing of approved vouchers.

Day-today responsibilities such as performing other general payment processing related tasks which include and not limited to are:

Execution of Customer enquiries and complaints relating payment and non-core payment activities.

Foreign and local cheque clearing

Dormancy claims

Reconciliations of payments processed

Reconciliation of Commercial ops related suspense accounts

Manual standing order instructions

Call back of payment instructions for authenticity against the risk of frauds as guided by the FTOS

Call over of captured financial and non-financial transactions,

Mailing of payment advice and dormant letters

Document preparation

UT capturing

Account opening and account maintenance on UT Teller

·         Storage and retrieval of records relating payments and non-core payments

·         Acknowledgment and logging of all documents/vouchers received from other departments/branches

·         Achieve individual operational performance targets and support the achievement of team objectives.

·         Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.

·         Establish priorities, monitor workload and workflow, set standards for completion of work.

·         Develop a service culture throughout the department where the needs of the customer are at the centre of all activities.

Account opening and account maintenance on UT Teller

·         Follow all processing and servicing activities in accordance with set procedures, standards, and policies.

·         Build and maintain excellent working relationships with other functions to facilitate and achieve business objectives.

·         Work closely with the team leaders and other team members as one team to deliver excellent performance.

·         Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

·         Provide cover for other team members as required.

·         Support and adopt the implementation of change initiatives.

·         Actively seek ways to personally contribute solutions to significant societal challenges in the community in support of the Pan-African citizenship.

·         Ensure that all applications, payments, and claims for Trade Finance products are dealt with accurately and timely.

·         Ensuring that the Trade Finance deals are processed in line with the current ICC guidelines and any changes for International trade finance rules (UCP, URC, URDG and ISP 98).

·         Support the Trade Finance team on introduction of new products as per the NAPA.

·         Support with managing and processing of the failed on-line payments.

Accountability:  Operational Rigor 15%

·         Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.

·         Undertake appropriate snap checks, taking remedial action where necessary.

·         Ensure compliance with operational risk and rigor requirements e.g. Health and Safety requirements, security of premises, KYC and money laundering

·         Implement actions to close audit, conformance review and snap check findings.

·         Ensure risk events raised within agreed timeline as guided by the Operational risk standard.

·         Raise any identified irregularities with the approved procedure and recommend process changes through the appropriate channels.

·         Own the requirement for Operational Risk Management for the department.

Accountability:  Risk and Control 10%

·         Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.

·         Understand and manage risks and risk events (incidents) relevant to the role.

Role/person specification

Preferred Education

§   Diploma in Business Studies

§   Certificate in Business Administration.

Preferred Experience

§   Good knowledge of processes and procedures relating to Account Opening & Maintenance, Standing Order, Payments Processing, Cheque Processing.

Good knowledge of operational risk and rigour requirement and standards applicable to the relevant processes and procedures.

Good knowledge and understanding of relevant legislation e.g. KYC, Money Laundering, service standards, health and safety standards etc.

Knowledge and Skills

·         Good communication, interpersonal and relationship skills

·         Good numeracy skills and accuracy

·         Quality conscious

·         Keyboarding / PC skills including visual concentration relating to screen-based work and manual dexterity relating to keyboarding activity

·         Good personal organisation skills

·         Team working

·         Basic problem solving

·         Will be required to work flexibly across a range of processes and activities at a similar level

·         Ability to work under pressure

·         Willingness to work odd hours

An understanding of the team performance objectives – service level agreements and customer service targets.

Working understanding of technical systems e.g. Teller, E-Box, Electronic Cheque clearing, Seychelles Electronic Funds Transfer, etc.

Working knowledge of complaints handling procedure.

Knowledge of team interfaces with other business areas, centres, and branches.

Awareness of Service Delivery goals and objectives.

A broad awareness of Retail and Corporate products and services

Analysis of efficiency scorecard to identify areas of process improvement.

Good spoken communication skill to interact with direct report and reporting line.

Sound knowledge of control requirements to ensure adherence to procedures and processes for all transactions processed.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Merchant Back Office Support

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryMerchant Back Office Support is responsible for supporting merchant operations by handling onboarding, documentation, transaction monitoring, and issue resolution. The role ensures accuracy, compliance, and efficiency in all merchant-related processes.

1. Prepare reconciliation of accounts for top merchants on a weekly/ monthly basis
2. Responsible for handling merchant queries over the phone and providing excellent service to them
3. Process unbanked transactions whenever required
4. Provide full support to card acquiring team – Merchant Services & Usage
5. Monitoring of Merchant Turnover
6. Responsible for retrieving acquiring chargebacks/disputes for different schemes
7. Merchant Onboarding/Data amendments on system
8. Prepare regular reports on merchant activity, performance, and exceptions
9. Maintain databases and ensure data accuracy
10. Support audits by providing required documentation and reports
11. Raising relevant entries on a daily/weekly/monthly basis
12. Support on all card (issuing/acquiring) related project
13. Any operational tasks assigned
14. Any other tasks assigned by the Line Manager

Job Description

Operations

• The role holder is responsible for replying to Merchants
•  Ensuring customer expectations are met, actively looking at the queries and following through to resolution.  Queries to be reduced through root cause analysis
• Maintain ongoing relationships with customers and their staff to develop and protect business income
• Replace merchant advisor / merchant help desk clerk when on leave
• Reply to queries from branch or merchant within 24 hours.

Teamwork

• Setting up of POS machines for new merchants, additional outlets and replacement of faulty terminals
• Technical problem resolution for customers in relation to POS terminals
• Prepare amendment form as and when required
• Analysis of decline transactions

Customer Obsession

• Think customer in all interactions
• Focus on customer experience
• Build trust with the customers through quick decisioning & disbursement
• Complaint -Escalation & resolution

Risk management

• Follow the Risk procedures & policies of the Bank
• Conduct RACI testing for the department
• Embed new guidelines
• Comply to Regulatory policies
• Coach team on policies

MI & Analytics

• Perform MI duties

Project Management

• Follow the Risk procedures & policies of the Bank (inclusive of POS/E-commerce procedure manual)
• Support and work on some key projects within the Cards Space.

Mandatory Risk and Control objective

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal ABSA Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Technical skills / Competencies

Competencies:

• Experience with card schemes, processors, and settlement models
• Reconciliation of high-volume transaction data
• Solid accounting knowledge (GL, suspense accounts, accruals)
• Proficiency in Excel and reconciliation tools (pivot tables, VLOOKUP/XLOOKUP, macros preferred)
• Risk management
• Be self-directed
• High attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to work under tight settlement deadlines
• Clear communication with internal and external stakeholders
• Good documentation and follow-through

Knowledge, Expertise and Experience

(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)

• Business understanding of Banking operations, card products, customer service
• Building Positive Working Relationships, Coaching, Communication, Contributing to Team Success, Customer Focus, Planning & Organising, Work Standards  

Experience and Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 1–3 years’ experience in card operations dealing with merchant onboarding
• Experience in a bank, fintech, payment processor, or card-issuing/acquiring environment preferred

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Commercial Processing Support

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo execute operational essential tasks and support a team which undertakes a wide range of processing and services including processing of entries on the different bank system and performing other processing tasks such technical verifications, monitoring of redirect accounts and attending to queries.

Job Description

Key accountabilities

Accountability: Operations

• Perform Technical verification of Cheques 50K-100K
• General Data capture activities
• General Operations/ Transactions processing
• Attend to AML Queries & other queries from stakeholders
• Perform SFI Runs
• Perform Direct Debit tasks
• Scanning & processing of Manual Salaries
• Provide support to Commercial Processing teams
• Support SFI Installation
• Support Salary Processing & related tasks
• Support Fees processing
• Effect proper filing & abide to Record Management policies

Accountability: Delivering Operational and service Excellence

• Work closely with the team leader and other team members as one team to deliver excellent performance
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and proving constructive feedback as required.
• Provide cover for other team members as and when required.
• Maintain an excellent relationship with all
• Support and adopt the implementation of change initiatives.
• Comply to Service Level Agreement in place.
• To strictly abide to Absa Banking Practice and procedures.
• Participate in local events to support local needs, develop individual and team skills and raise the Absa profile in the local community.
• Living the Absa Values in all deliverables.
• Share the best practices to Team members.

Accountability: Control

• Conduct snap checks assigned by the Team Officer/ Supervisor/ Manager
• Action remedial items as requested by any audit report
• Comply to all policies and strictly adhere to all procedures required by the Business
• Maintain the highest standards of internal control & operating procedures in line with Absa group policies.

EducationNational Senior Certificate/ Matric (Grade 12)

Click here to apply

Team Assistant – 6 Month Contract – BB HC COE’s

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryPlease note: The successful candidate must be available to start immediately and should have prior experience working at Absa.

To deliver executive assistant support services to the HC CoE Leads & their teams to execute strategic priorities and actions.

To provide project management services and to develop, maintain and enhance operational business relationships.

The role will be responsible for streamlining administrative operations and coordinate efforts by individual members of the team.

Job Description

Administrative Activities: 

• Performing day-to-day administrative tasks as required, ensuring efficiency, continuously improving processes and being proactive
• Co-ordinate meetings timely and prepare the necessary agendas and/or timely collate documentation for meetings
• Take and maintain detailed minutes of meetings
• Managing financial administrative processes and procedures end to end, to ensure amongst others that invoices and claims are timely approved, processed and paid.
• Maintain a secure, reliable and efficient record keeping/retention system

Project Management:

• Monitors the progression of a project at every stage and ensure that the objectives of a project are met
• Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
• Meeting deadlines: Completes task timeously 
• Stakeholder management: Ensure that stakeholders are identified and engaged

Diary and Travel Management:

• Manage the diary of the Managing Executive and other members of the team, as required 
• Ensuring all travel requirements where needed are booked timeously and efficiently, with preparation of any itenaries and any other related/necessary arrangements

Stakeholder Engagement: 

• Taking responsibility for managing the expectations of stakeholders, ensuring a positive stakeholder experience 
• Proactively and continuously engage stakeholders to understand expectations, communicate progress and provide update on tasks assigned.

Collaboration and Networking:

• Work with peers and colleagues to gain insights into new ways of work 
• Take opportunities to network to promote the team and other Human Capital Function’s initiatives

Quality Assurance, Verifying Information and Maintaining High Levels of Confidentiality:

• Maintain a desired level of quality in all work prepared and presented 
• Ensuring information is carefully checked for accuracy and verified 
• Maintain confidentiality at all times 

Meeting deadlines/Innovation/Solutioning:

• Complete tasks timeously and communicated effectively where there are challenges in meeting deadlines and being innovative in solutioning where there are challenges encountered in execution

Qualifications:

• Critical – previous experience working at Absa and on the relevant systems
• Matric
• Advanced Diploma (B Degree preferred)
• Knowledge/Skills and Experience:
• Banking/Financial Services experience (preferred)
• 1-3 years in an Executive Assistant/Team Assistant role 
• Excellent Stakeholder Engagement
• Proactive
• Positive 
• Very organized, diligent, innovative and resilient 
• Ability to multi-task

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Manager Project

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job DescriptionProject Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Meeting deadlines: Completes task timeously | Stakeholder management: Ensure that stakeholders are identified and engaged | : | : | : | :

QualificationsBachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements), Project and Programme Management (Meets all of the requirements), Project Management

Click here to apply

We wish you all the best with your applications