To apply, click on the link at the end of the posts and all the best with your applications

Metrofile (Pty) Ltd

Cape Town, Western Cape

Permanent

Posted 04 May 2026 – Closing Date 11 May 2026

Job Details

DivisionMetrofile Cape TownMinimum experience

AssociateCompany primary industryInformation Technology and ServicesJob functional area

Sales

Job Description

ROLE PURPOSE

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

KEY RESPONSIBILITIES include the following. Other duties may be assigned. 

• Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. 

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• 3 years B- Degree
• At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
• Excellent command of the English language
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail
• Must be focused on achieving results
• Must be a team player
• Must have business acumen and be able to communicate at all levels
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have own vehicle and valid driver’s licence

Click here to apply

We wish you all the best with your applications

Unlock your potential

Explore exciting career opportunities with Metrofile

Join a leading records and information management specialist with a presence in 36 locations worldwide.

Our unique culture: The foundation of Metrofile’s success

At the heart of Metrofile’s success is our unique culture, built on five promises: commitment, integrity, resourcefulness, collaboration, and diversity. These core values enable us to foster an inclusive, high-performance, and agile environment that empowers our employees to grow and excel.

Our talent philosophy: Optimising talent management for all employees

Our talent philosophy focuses on optimising talent management by offering differentiated development opportunities to all employees based on their potential and performance contribution. We understand the importance of human capital to the success of Metrofile and invest in group-wide initiatives that drive synergies and opportunities for alignment. These include talent mobility, leadership development, and employee engagement.

A Message from our HR Director

Attracting and retaining the best talent

“At Metrofile, we are committed to attracting and retaining the best talent in the market. We believe in empowering our employees to grow and succeed, fostering an exceptional employee experience that aligns with our company’s values. Our people are our greatest asset, and we are dedicated to providing them with the tools and opportunities they need to excel in their careers.”

– Vera Massyn, HR Director

Don’t miss this opportunity to be a part of our dynamic team. Explore job opportunities in our 36
locations and join Metrofile today in shaping the future of records and information management.