Ditshaba Management Holdings Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Manager: Project Management & Business Analysis

Job Category: Skilled

Job Type: 12 Months Contract

Location: Pretoria

Salary: market-related and negotiable

Manager: Project Management & Business Analysis is responsible for leading and delivering high-impact Organisation Effectiveness initiatives. The role combines strong project management discipline with advanced business analysis capability. The incumbent will manage complex, cross-functional projects, conduct business analysis, engage stakeholders, and ensure projects deliver measurable value aligned to organisational priorities.

Qualifications & Experience

• Relevant Honours degree in Business Management, Project Management or a related qualification.
• Minimum of 7–10 years’ experience in project management, with significant exposure to HR and enterprise wide projects.
• 5 – 7 years in business analysis, including requirements elicitation, process mapping, and solution design.
• Project management certification (e.g. PMP, PRINCE2, Agile) and business analysis certification (e.g. CBAP)
• Local government experience is added advantage

Key Competencies

• Strong ability to manage projects (plan, execute and realise benefits)
• Analytical skills
• Excellent analytical and problem-solving skills, with the ability to break down complex business processes and translate needs into practical solutions.
• Strong attention to detail
• Exceptional written and verbal communication skills, with the ability to articulate technical information clearly to diverse audiences.
• Strong strategic thinking and analytical capability
• Excellent planning, organisation, and execution skills
• Advanced stakeholder engagement and facilitation skills
• Ability to operate effectively in complex, politically sensitive environments
• Results-driven with a strong focus on value realisation
• Strong interpersonal skills for effective stakeholder engagement, facilitation, and collaboration.

Project Management

• Project Management: Plan, execute, and monitor projects, ensuring they are delivered on time, within scope, and aligned with organisational goals. This may involve managing project timelines, resources, risks, and dependencies.
• Apply appropriate project management methodologies to ensure timely and effective delivery (agile/waterfall/sprint).
• Manage the end-to-end delivery of strategic and enterprise-wide projects, from concept through to implementation and benefits realisation.
• Develop and maintain project charters, business cases, project plans, schedules, budgets, and risk registers.
• Monitor project performance, manage dependencies, and proactively address risks and issues.
• Provide project leadership and guidance to project teams and contributors, including external service providers where applicable.
• Manage Post-implementation reviews and lessons learned
• Ensure governance, reporting and assurance requirements are met.

Business Analysis & Strategic Insight

• Conduct business analysis to define problems, opportunities, and strategic options.
• Engage stakeholders to elicit, analyse, and document business requirements, functional specifications, and process maps.
• Assess current-state processes and design future-state solutions that improve efficiency, effectiveness, and customer outcomes.
• Translate strategic objectives into actionable initiatives, measurable outcomes, and success indicators.
• Support data-informed decision-making through analysis, insights, and scenario modelling.
• · Make recommendations that align to project management objectives.
• · Contribute to continuous improvement of project delivery frameworks, tools, and standards.

Stakeholder & Change Enablement

• Partner with Senior Manager: OE to align projects with organisational strategy.
• Facilitate workshops, design sessions, and strategic conversations to build shared understanding and commitment.
• Support change management efforts by ensuring stakeholders are informed, engaged, and ready to adopt new ways of working.

For Job Related queries contact Mzwandile at 083 805 1591

Click here to apply

CUSTOMER CALL CENTRE AGENT

Job Category: Skilled

Job Type: 9 Months fixed term contract

Location: Pretoria

Salary: R326 151pa

Closing date :15 May 2026

Purpose of the Job: Reporting to the Team Leader: Customer Call Centre, the successful
incumbent is responsible for providing administrative duties, answering calls from both internal
and external stakeholders as well as to attend to queries and provide information.

Qualifications and Experience

• National Diploma in Communications/ Customer Service or Call Centre related qualification.
• Call Center/ Help Desk qualification will be an added advantage.
• Relevant 2 years’ experience in a client service-related environment.

Technical and Behavioral Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Computer literacy.
• Organisation administration.
• Telephone etiquette.
• Listening Skills.
• Knowledge of the Claims processes and procedure
• The applicant must be proficient in all official languages (isiZulu, IsiXhosa, Afrikaans, English, Sesotho, Setswana, SiSwati, Tshivenda and IsiNdebele)

Key Performance Areas

Ensure Client Interface (Telephonic, Direct, Email and Social Media)

• Assist claimants with completing and correctly filling in the company claim forms.
• Assist claimant with details of claims officer.
• Access information in the system per claim when required to.
• Conduct client interviews to provide customer services required by the client.
• Provide 1st line customer service.
• Assist 1st time claimants with correct information and procedure on how to claim.
• Log onto social media to for queries and provide feedback.
• Help resolve queries from internal and external stakeholders.
• Provide follow-up on queries, on behalf of claimants and provide feedback.

Complaints Management

• Log customer complaints for action and escalate to customer complaints handling section.
• Respond to the complainant with prepared resolution.
• Input or update the relevant details into the claims system that will provide the best advice that is relevant to the claimant’s individual or circumstance.
• Completion of the complaint form online and forward/direct it to the complaints department

Document Administration

• Scan all documents received from walk in clients.
• Receive scanned documents from clients and scan to relevant departments.
• Acquire scanned POA and forward to handler for update and correspondence.

Data Capture

• Update notes in the system with accurate and descriptive information of the client’s details.
• Send emails with the necessary forms or directly to the client.
• Send emails to handler or senior with a query and requests to update the information of claims system.
• Record and correctly save documents received from clients.

Stakeholder Relations

• Ensure that PAIA requests are adhered to Support marketing initiatives

For Job Related queries contact Mzwandile at 083 805 1591

Click here to apply

We wish you all the best with your applications