To apply, click on the link at the end of the posts and all the best with your applications

Branch Manager

Job Description

The above position is vacant at Witbank CIT branch, reporting to the Regional General Manager.

The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Other personality attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focused
• Team player

Core Competencies:

• Planning
• Leadership
• Organisational skills
• Control

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Click here to apply

Senior Solutions Specialist

Job Description

Job Overview:

The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.

The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements.
• Personally, designing and costing the complete solution offering.
• Preparing and presenting complex proposals and presentations.
• Ensuring that quotations are submitted timeously to clients. 
• Building and maintaining professional relationships with clients.
• Planning, budgeting, co-ordinating and attending to client’s requirements.
• Assisting with marketing related issues. 
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge.
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached.
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market.

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate – Powerpoint, Word, Excel, Outlook
• Excellent telephone skills
• Adaptability
• Accountability
• Self-Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Senior Solution Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade C (Company Requirement)

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Click here to apply

Key Account Manager

Job Description

Overall purpose of the job:  The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source and acquire new business in B2B and SME through an ongoing prospecting plan

Minimum qualifications and experience:

• Work experience in a similar role preferred
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Click here to apply

Armed Response Supervisor Vaal

Job Description

Senior Response

Main purpose of the job:

To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B/C with Armed Response
• Clear Criminal Record

Click here to apply

Hybrid Sales Consultants – Johannesburg South

Job Description

Exciting Opportunity: Join Our Team as a Sales Consultant!

Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you’ll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Must have grade C Psira reg

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver’s license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Must be able to speak in Afrikaans and English

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

If you’re ready to take your sales career to the next level and thrive in a supportive, results-driven environment, apply now to become a valued member of our team!

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Click here to apply

Box Room Controller

Job Description

FCS

Reporting to the Branch Manager  

The above position is vacant at our PE Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Click here to apply

FAMS Administrator

Job Description

A vacancy exists for a Administrator in Robertville reporting to the Amoury Manager. The main purpose of the position is to provide co-ordination, administrative and secretarial support to the team. 

Minimum Requirements…

• Grade 12.
• Administrative/Secretarial Post School Qualification.
• At least 3-5 Years’ experience as an Administrator reporting to Senior Management.
• Ability to work extended hours as and when required.
• Clear criminal record and no pending cases.
• Advanced Excel, MS Word and Power Point proficiency.
• Knowledge of the SAP advantage.
• Above average verbal and written communication skills.
• Ability to resolve conflict effectively.
• Ability to handle work related stress and work effectively under pressure.
• Ability to work independently and ability to meet strict deadlines.
• Highly motivated and enthusiastic.

Job Specification…

KEY PERFORMANCE AREAS:

• Office administration and general Administrative duties.
• Co-ordination of e-mail, correspondence and written communication.
• Screening of telephone calls and taking of messages.
• Minute taking at selected meetings and engagements.
• Maintaining of strict confidential protocols regarding correspondence and communication.
• Consolidate management information and reports.
• Compiling weekly and monthly reports.
• Typing of documents, reports and preparation of presentations
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office maters with utmost professionalism.
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
• Above average report writing skills.
• Organising skills.
• Initiative skills.
• Time Management skills.
• Attention to detail.
• Team player.
• Self-development and that of others.
• Self-motivated & Independent operator.
• Delivery-orientated and deadline-driven
• Sensitivity to confidential matters is required
• High emotional intelligence (EQ) required.
• Professional interpersonal communication (written and verbal).
• Able to function in an unstructured environment.
• Build relationships across the business
• Ownership and accountability and decision making skills.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Click here to apply

Armoury Supervisor

Job Description

Minimum Requirements:

• Managing and overseeing the physical verification of firearms
• Compile and submit monthly scanning reports For Robertville
• Reporting of all incidents to relevant stakeholders
• Escalating of all incidents as required
• Recommend disciplinary actions to incidents
• Maintain all Robertville Armoury equipment
• Destroy any confidential information safely and securely
• Distribution and record keeping of all RF tags
• Responsible for the duty rosters of Robertville Armourers
• Set up and sign off duty roster for Robertville armoury
• Distributing Firearms to Gunsmiths for repairs
• Receiving of broken firearms from all branches
• Distributing of all firearms to all branches
• Daily and weekly scanning of Robertville firearms
• Capture and update FAMS system everyday with regards to armed employee details including: New firearm allocation, firearm movement, firearm training, firearm incidents, firearm licenses (renewed and new)
• Compile and distribute FAMS weekly reports and send to branches
• Comply with group firearms policies and limits of authority.
• Conduct regular monthly meetings with all Robertville Armoury staff
• Ensure compliance to the FAWI to ensure firearms are collected in an armoured vehicle and armed escort
• Ensure all role players are notified of movement of all firearms from Robertville
• Check and ensure compliance of asset exception report
• Weekly inspections of Robertvile Armoury
• Provide daily, weekly and monthly feedback as requested by Management
• Ensure all armed officers are compliant to the firearms control act when firearms are distributed

Key Performance Areas: (Not totally inclusive):*

• Ensure FSG offers the best partnerships with suppliers
• Maintain excellent supplier relationships
• Liase with SAPS for stolen firearms
• Liase with gunsmiths for the ordering of new firearms parts, cleaning, ammunition requirements .
• Be the first point of contact for any crisis management
• Arrange quarterly polygraph tests for firearms controllers
• Send out reminders of best practice to all branches and support staff with any internal queries
• Act as contact person for all queries that needs to be escalated to management
• Any Ad Hoc duties as requested by Management

Skills required:*

• Strong planning skills
• Leadership skills
• Organizational skills
• Good interpersonal skills
• Communication skills
• Analytical, Critical Thinking skills

Other personality attributes:

• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Click here to apply

Investigator

Job Description

Job Title: Investigator

Company: Fidelity Security Services

Area: Secunda

Primary Reporting: Lead Investigator

A position for an Investigator exists at the Sasol Secunda Site.  The Investigator will be responsible for independently conducting investigations within the group.

Experience, Requirements and Qualifications:

• A formal relevant qualification would be advantageous.
• At least eight years’ experience within SAPS or other law enforcement agencies
• Minimum of five years investigation experience, especially in respect of serious and violent crimes.
• PSIRA Grade A
• NKP Accreditation
• SSA Vetting approval
• Firearm Competency for Business Purposes
• Ability to work independently or with minimal supervision.
• Own reliable transport with a valid driver’s license.
• Computer literate – Experience and Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.).
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet.
• No criminal record or any pending cases.
• Has a good command of the English language.
• Understanding of the FSG/Sadol environment would be advantageous.

Job Description: (not totally Inclusive)

• Interviewing employees and other witnesses relevant to each case under investigation.
• Gather all relevant evidence in a legal manner.
• Testify in criminal and disciplinary hearings.
• Liaison with other role players such as SAPS, Public Prosecutors, Legal representatives,
  FSG personnel on all levels, FSG clients, etc.
• Responsible for record keeping of all evidence and investigation administration in case dockets.
• Responsible for ensuring investigation reports are accurate and supported by evidence.
• Recruitment and handling of informers.
• Quality of own work.
• Ensuring that investigations are completed within deadlines.
• Responsible for the integrity of reporting.
• Ensure all information is filed, updated and readily available as required.
• Willingness to work overtime when necessary.

 Competencies Required

• Knowledge of applicable legislation.
• Presentation and communication skills.
• Business writing and reporting.
• Self-sufficiency.
• Adaptability to different and difficult environments.
• Problem solving skills.
• Attention to detail.
• Persuading and influencing.
• Business acumen.
• Deadline driven.
• Building Relationships.
• Showing Resilience.
• Observation skills.
• Ability to work as part of a team

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Click here to apply

Monitoring Centre Supervisor Midrand X9

Job Description

Minimum Requirements

• Grade 12, Matric
• Minimum of 3 years experience as a  controller
• Computer literate
• No criminal record.
• PSIRA registered with a Grade C
• Must be fully bilingual
• Experience in Vehicle and radio monitoring highly advantageous
• Valid Drivers Licence required

Key Performance Areas (not totally inclusive)

• Regular communication with vehicles
• Monitoring vehicle on tracking system
• Report writing skills
• Ensure security and manage staff
• Planning of routes and schedules
• Communication with clients and sorting out their queries

Core Competencies

• Organizational skills.
• Interpersonal skills.
• Assertive skills
• Must have good problem solving skills
• Must be highly driven and able to work on his/ her own

Interested candidates whose credentials best match the requirements can send their CV’s before close of business on 20 January 2025 to  jonathanh@fidelity-services.com or sakhilend@fidelity-services.com with subject heading “ control room operator “

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Click here to apply

We wish you all the best with your applications