To apply, click on the link at the end of the posts and all the best with your applications

Store Leader – Poetry – Ilanga

Job Description

Duties and Responsibilities: 

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
• To manage and control the financial aspects of running the store to ensure store profitability.
• To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
• To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
• To deliver exceptional customer service to ensure the best customer experience.
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning, and administrating payroll properly
• To inspire, motivate, develop, and hold people accountable appropriately. 
• Align team members to Company culture and create fun.
• Implement all company policies and procedures.
• Maintaining health & safety practices

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability
• Delivering results and meeting customer expectations
• Follow instructions and procedures.
• Leading and supervising
• Achieving personal work goals and objectives

 Minimum Requirements: 

• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Experience: 

• Minimum of 5 years’ Store Management experience
• Minimum of 8 years’ Retail experience 
• Experience in working in a large retail store with a turnover of more than R 20 million per annum.

Click here to apply

Permanent Part Time – Sales Assistant – Cape Union Mart – Sandton

Job Description

Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

Click here to apply

Technical Sales Assistant – Cape Union Mart 

Job Description

Duties and Responsibilities: 

• Optimize sales through specialist product knowledge and selling technique.
• Exceed customer expectations by offering specialised service and optimize sales interactions by demonstrating products to customers.
• Adhere stock loss controls in store.
• Ensuring individual targets are met consistently.
• Understand, accept and follow all company policies and procedures.
• Maintain housekeeping, uphold our visual merchandising standards and identify opportunities to make sales.
• Assisting, training and imparting knowledge to fellow team members on products.
• Ability to work weekends and late trading hours according to the business needs including peak trade periods and public holidays.
• Create an inspiring environment.

Behavioural Requirements:  

• Honesty when dealing with cash and finances.
• Ability to take leadership.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

 Minimum Requirements: 

• 2 – 3 years of retail experience
• Matric or Equivalent
• Clear Criminal record
• Ability to communicate effectively.
• Microsoft – Computer Proficiency
• Live the outdoor lifestyle e.g., Hiking, camping, trail runs etc.
• Training academies sign off. (For Internal)
• Passion for technical products.
• Product Specialist knowledge will be advantageous.

Click here to apply

Shift Supervisor – Cape Union Mart – Quay Four

Job Description

Responsibilities:

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Stock loss control and prevention
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Minimum requirements:

• 2 years of Supervisory experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Behavioural requirements:

• Inspirational leadership and passion
• Taking ownership
• Building and maintaining relationships
• Innovation and change management
• Thinking adaptability
• Taking ownership

Click here to apply

Permanent Sales Assistant – Old Khaki – Mountain Mill

Job Description

Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring environment. Have fun.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Ensure all out going stock/ items/ scripts are scanned and paid for.
• Process all loyalty cards including those of accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure that they dealt with and resolved.

Behavioural Requirements:  

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership
• Problem solving
• Trustworthy and honest
• Time management
• Exceptional customer service

Minimum Requirement. 

Essential:

• Matric or Equivalent
• Up to 6 months retail experience 

Special conditions of employment: 

• Clear Credit and Criminal record
• Willing and able to work retail hours.
• South African citizen

Advantageous: 

• 1 year work experience within retail.
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours

Click here to apply

Shift Leader – Cape Union Mart – Eastgate

Job Description

Duties and Responsibilities: 

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement. 

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Click here to apply

Permanent Part-Time Sales Assistant

Job Description

Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

Click here to apply

Merchandise Planner – Cape Union Mart

Job Description

An opportunity has become available at our Head Office (Cape Town) in the Outdoor  Department for Cape Union Mart 

Our ideal candidate should possess strong analytical, logical reasoning and numerical abilities. The successful candidate will have the ability to align with the company vision, be self-motivated and actively involved in the planning process in the applicable area of responsibility. In addition, the successful candidate should have the high energy levels, resilience and confidence required for this fast-paced, exciting and dynamic retail environment

Duties and Responsibilities:

• Contribute to achieving Turnover, GP & Stock budgets and other KPI’s.
• Post Seasonal analysis, Strategic Planning, Replenishment Planning, Range & Assortment Planning.
• Budgeting and forecasting in order to maximize sales and profitability.
• Stock control and distribution whereby you ensure that the product assortments, volumes and store & product attributes are maximized.
• Raising of orders and submitting consolidations
• Liaising effectively with stores, suppliers, customers, shipping and marketing

Knowledge, Experience & Qualifications Required

• Min of 5 years’ experience as a Merchandise Planner
• Previous experience in retail merchandise planning or an area with replenishment is necessary
• Matric & Graduate qualification in a related field
• Microsoft Office proficiency
• Reporting systems
• Proficiency in Enterprise Planning

Job Related Competencies

• A passion for keeping up to date with product trends
• Good articulation with excellent English written & verbal communication skills
• Sound numerical, analytical thinking & logical problem-solving skills
• Strong merchant, trader and commercial mentality
• A Team Collaborator with strong strategic and forward thinking
• Strong planning, organizing, administrating and coordinating skills
• Ability to work independently, self-lead and use initiative
• Methodical, detail-orientated and accurate
• Deadline and outcomes focused
• Resilient and tenacious in a pressurized, fast-paced and ever-changing environment
• Ability to resolve conflict
• Ability to build and maintain relationships with all levels of the organization
• An eagerness to learn

Please note:  The Cape Union Mart Group is committed to transformation.  Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.

Click here to apply

Fixed Term Period – Sales Assistant – Poetry – Rosebank

Job Description

Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

Click here to apply

Service Desk Technician

Job Description

The Cape Union Mart Group is seeking a reliable, flexible, and responsible individual to join our IT Service Desk team. This role is key to providing first-line support to our business, ensuring IT issues are resolved efficiently and professionally. The ideal candidate will be a quick and logical thinker, possess excellent communication skills, and have a genuine passion for Information Technology.

Key Responsibilities:

• Call Handling & Ticket Logging: Receive, log, and prioritise incoming IT support calls and requests, ensuring prompt attention to urgent matters.
• Issue Escalation: Identify and escalate complex issues to second- and third-line support teams with sufficient detail to facilitate quick resolution.
• After-Hours Support: Participate in an on-call support rotation to provide assistance outside of normal business hours.
• Service Desk Enhancement: Identify and recommend improvements to enhance service delivery, efficiency, and end-user experience.
• Shift Work: Work scheduled shifts (Monday to Sunday) as per the departmental roster, including weekends and public holidays.
• Administrative Tasks: Maintain accurate and up-to-date documentation, update support tickets, and generate reports on service desk metrics and performance.

Minimum Requirements:

• Experience: 2–3 years of experience in an IT Service Desk or technical support environment.
• Retail Industry Exposure (Advantageous): Understanding of IT systems within a retail setting will be an added advantage.
• IT Qualification (Advantageous): Tertiary IT qualification or relevant certification preferred (e.g. CompTIA A+, ITIL, N+).

Technical Proficiency:

• Strong computer literacy, especially in Microsoft Office
• Exposure to POS systems
• Working knowledge of Oracle Retail and SAGE X3 or similar ERP systems
• Hardware Knowledge: Understanding of basic computer hardware and peripherals to support effective troubleshooting.

Key Competencies:

• Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts clearly.
• Customer Service: Passion for delivering excellent customer service with a professional and empathetic approach.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to work calmly under pressure.
• Collaboration: Team-oriented attitude with a willingness to support and learn from others.
• Adaptability: Ability to work in a dynamic, fast-paced, and pressurised environment while meeting SLAs.

Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Candidates who enhance the diversity of the team will be given preference, in line with our Employment Equity plan.

Click here to apply

We wish you all the best with your applications