Stakeholder Relations, Marketing and Communications Manager

The Social Housing Regulatory Authority (the “SHRA”) was established in August 2010 by the
Minister of Human Settlements in terms of the Social Housing Act, No. 16 of 2008. The SHRA is
classified as a public entity in terms of Schedule 3A of the Public Finance

(Reporting Corporate Affairs Executive)
Parktown, Gauteng

GENERIC INFORMATION

1. POSITION TITLE Stakeholder Relations, Marketing and Communications Manager
2. DEPARTMENT Corporate Affairs
3. REPORTING TO Corporate Affairs Executive
4. GRADE LEVEL
5. LOCATION / CENTRE Johannesburg

Purpose
The main purpose of the Stakeholder Relations, Marketing and Communications Manager is to develop and implement integrated stakeholder relations, marketing, and communication strategies that strengthen the organisation’s reputation, build trust with key stakeholders, and promote its brand, products, and services. The role ensures consistent and impactful engagement with internal and external stakeholders, while driving brand visibility, public awareness, and positive relationships that support business objectives.
Key stakeholder Relations, Marketing and Communications Manager will engage with:

• The Council
• CEO
• Senior Management
• Local Authorities
• Department of Human Settlements (National and Provincial)
• Public Entities
• Private Sector Partners
• Social Housing Stakeholders
• Staff

Key Performance Areas

Strategy Leadership/Contribution

• Ensure that the SHRA claims its market share and the brand is well
  known and understood by South Africans.
• Participate in the SHRA strategic planning process representing
  stakeholder engagement, marketing, and communication strategies
• Design, and implement the SHRA Stakeholder Engagement strategy
• Develop the Stakeholder, Marketing and Communications Annual
  Performance Plan and operational plan aligned to the SHRA strategic
  priorities, disseminating into the stakeholder engagement priorities,
  communicating deliverables and tracking delivery against the plan
  monthly and/or quarterly
• Resolve challenges hindering or threatening the successful achievement
  of the Stakeholder, Marketing and Communications Annual
  Performance Plan deliverables by monitoring performance, identifying
  areas of risk or challenges being faced and addressing these within
  agreed resolution timelines
• Track sector good practice policy and procedure standards and
  measures, and identify opportunities for improvement and implement
  improvements
• Monitor industry, regulatory, and social trends impacting the
  organisation

Stakeholder and Partnership Management

• Work with internal stakeholders/staff to support project stakeholder
  engagement needs
• Develop, edit, review and support stakeholder engagement plans for
  specific projects and initiatives
• Identify, map, and analyse key stakeholders (e.g., regulators, investors,
  funders, government, communities, employees, industry partners).
• Build and maintain strong, long-term relationships with stakeholders.
• Facilitate stakeholder engagements, consultations, and forums.
• Monitor and manage stakeholder expectations, concerns, and
  feedback.
• Support leadership in stakeholder negotiations, partnerships, and
  strategic engagements.
• Track stakeholder sentiment and prepare reports on risks,
  opportunities, and impact.
• Provide advice and guidance to the Executive Committee on provincial
  and municipal government relations
• Lead the planning, review and development of different stakeholder
  engagement strategies and tactics
• Ensure timely response and follow-up to stakeholder requests and
  enquiries
• Establish relations and engagements with the private funders, DFIs,
  pension funds, etc.
• Design an approach to tenant participation in the social housing
  programme
• Analyse the various stakeholder surveys results to recommend
  suggestions or action plans based on collected feedback

Marketing & Brand Management

• Define the annual marketing plan as part of the communication and
  marketing strategy by identifying the marketing priorities and
  campaigns, identifying specific activities and deliverables to achieve
  strategy and delivery on the plan, plotting on an annual calendar and
  submitting for approval annually
• Define SHRA marketing policy including marketing standards and
  processes by reviewing the strategy, defining the marketing priorities
  and opportunities, developing the marketing processes, standards and
  policy and submitting for approval annually
• Design and implement relevant marketing research by identifying
  relevant research approaches, selecting, developing, implementing and
  reporting on:
  ο Developments in the sector,
  ο Stakeholder needs and opportunities;
  ο Priority sector issues;
  ο Proposed marketing amendments; and
  ο Any other strategic marketing priorities
• Develop marketing recommendations by identifying opportunities for
  implementing marketing, evaluating opportunities based on SHRA
  priorities, developing recommendations and presenting for approval as
  required and identified
• Optimise the social media profile and presence of the SHRA across all
  platforms
• Manage the SHRA website and electronic media presence by developing
  and implementing plans to optimise the SHRA online communication
  and impact, managing the updating of online fora, responding to online
  feedback and input and building the SHRA profile within the sector on a
  weekly, monthly and quarterly basis
• Manage the SHRA marketing materials production by briefing, tracking
  production, completing or submitting for approval and distributing all
  marketing materials (video’s, printed documents, Annual Report etc.) to
  the defined standards and on time as defined in the project plans

Corporate Communication

• Develop and implement communication strategies (internal and
  external).
• Draft press releases, media statements, and key messages.
• Manage media relations and act as a spokesperson when required.
• Lead crisis communication planning and response.
• Oversee internal communication platforms to strengthen organisational
  culture.
• Produce re

Event Management

• Manage events by receiving brief and budget, identifying special needs
  and requirements, sourcing service providers in line with the
  procurement policy, conducting venue inspections when required,
  coordinating to meet brief and budget and facilitating successful
  events as and when required
• Manage event service providers by clearly defining contractual
  requirements, managing delivery against defined requirements and
  addressing non-delivery as and when required
• Manage that events are successfully attended by drafting invitations
  and reminders, distributing and managing RSVP within deadline
• Conduct post function evaluation by identifying lessons learnt,
  successes experienced and reporting on event including
  recommendations on future events within deadline.
• Reconcile event spend post event by collating all expenses and
  reconciling with allocated event budget, addressing issues and
  reporting on budget compliance by agreed deadline
• Identify relevant conferences and forums for SHRA involvement and
  manage representation

SHRA Reputation Management

• Define reputation management approach and plan as part of the
  communication and marketing strategy by defining reputation
  management approaches, plans and frameworks, agreeing a
  reputation management framework and gaining approval annually
• Collect sector and SHRA specific media releases, review, track, file,
  compile appropriate responses and distribute accordingly within SLA
• Present priority media risks, issues and opportunities to management
  with recommendations by evaluating risk, identifying priority and
  potential implications, developing recommendations to mitigate
  reputational risk and presenting to appropriate audience within SLA
• Build sensitivity with all staff and stakeholders on the importance of
  maintaining the SHRA reputation and information and their role in
  maintaining a good name by developing brand and reputation
  management communication and education and distributing monthly,
  quarterly and annually
• Support and train Executive group in media liaison and SHRA policy
  regarding public interactions
• Defines and communicates media spokesperson policies and
  approaches
• Support accreditation in elevating the currency of the SHRA certificate

Staff Management

• Provide leadership, guidance, and supervision to junior team members,
  fostering their professional development and ensuring the delivery of
  high-quality legal services.
• Conduct regular performance evaluations, provide constructive
  feedback, and identify training and development opportunities to
  enhance the skills and capabilities of the legal team
• Build capacity within the team through developing skills and
  competencies, addressing development needs and providing coaching
  and mentoring support on an ongoing basis and in monthly individual
  performance discussions
• Monitor, evaluate and manage the team performance through
  implementing the HR policy, implementing performance process and,
  when required, instituting compliant disciplinary action within the
  approved defined standards and on an ongoing basis
• Recruit quality team members to support the team and organisation
  and the achievement of its objectives and strategy through defining the role requirements, identifying critical competencies, testing for these
• competencies and appointing within the HR and EE policy guidelines as
• and when required
• Build a cohesive, high performing team through motivating, guiding,
  coaching, mentoring and leading in a fair and consistent manner to
  deliver on the organisational performance and strategic requirements.

REQUIREMENTS

Qualifications/Knowledge (including most relevant field of study)

• Appropriate degree or advanced diploma in
  Marketing, Strategic Communications or Public
  Relations (NQF 7)
• A relevant postgraduate qualification would be
  advantageous
• Required computer literacy (MS Office)

Experience

• 5 years stakeholder engagement, marketing and
  communication experience (of which 2 years in a
  regulatory environment is preferred).
• 3 years Public Sector experience

Note: SHRA reserves the right not to make an appointment or withdraw the advertisement. Appointments will be made in line with the Entity’s Employment Equity Plan. Communications will be with short-listed applicants only.

To apply for the above position, please forward a relevant CV to recruitment@shra.org.za. Please ensure that you use the reference (REF: SRM&CM2026) in the subject line. The closing date for applying is the 25 May 2026

We wish you all the best with your applications