Ditshaba Management Holdings Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

SENIOR OFFICER: QUALITY ASSESSMENT 

Job Category: Senior

Job Type: Permanent

Location: Pretoria

Salary: R579 259.00 per annum (negotiable)

Closing date: 31 July 2026

Purpose of the Job

Reporting to the Manager: Customer Experience Centre Enablement, the successful incumbent is responsible for ensuring that quality standards and procedures are met and aligned with relevant legislation and regulations in order to ensure sound corporate governance processes in the customer experience centre. 

Requirements

Qualifications

• Bachelor’s Degree or Advanced Diploma (NQF 7) in a Quality Management related qualification. 
• Postgraduate in a Quality Management related qualification will be an added advantage. 

Experience

• Relevant 5-7 years’ experience in a quality assurance related environment. 
• Experience in a customer experience related environment will be an added advantage. 

Technical and Behavioural Competencies

• Planning, organising and coordinating. 
• Personal mastery. 
• Judgment and decision making. 
• Ethics and values. 
• Client service orientation. 
• Proficient with PowerPoint, Excel, Word, and MS Project. 
• Strong understanding of operations. 
• Project management. 
• Strong understanding of quality metrics and KPIs. 
• Quality testing. 

Key Performance Areas

 Quality Assurance 

• Participate in setting up the call monitoring and quality monitoring systems in the customer centre to drive continuous service improvement. 
• Identify areas for improvement in service delivery based on customer feedback and resolve or recommend to management accordingly. 
• Operate the quality monitoring and data acquisition system; compile and track performance for individuals and the team to drive customer service improvement. 
• Design a customer call back procedure for both scheduled and customer Adhoc call backs. 
• Ensure compliance to Quality requirements in all the processes. 
• Monitor customer interactions through call monitoring and logging systems, identify service. 
• Challenge and recommend solutions to drive customer satisfaction 
• Maintain and develop internal support and customer centre quality standards. 
• Participate in the design of call monitoring formats and quality standards. 
• Perform daily QA analysis of internal and external calls. 
• Provide recommendations for improvement to call flow, QA guidelines and training. 

Reporting 

• Prepare and submit reports as and when required to provide progress updates and/or inform management decisions. 
• Develop reports/ implement policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy. 
• Develop functional reporting systems, for management, projects or performance reporting. 
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format. 

Stakeholder Management 

• Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships. 
• Manage relationships with service providers. 
• Communicate with all levels of stakeholder contact. 
• Represent the Fund in relevant external activities and events.roactive and progressive relationships with key stakeholders. 
• Deal with inquiries and requests for information from both internal and external stakeholders. 

Queries

For further information on the role, contact Mzwandile or Nolonwabo: 083 805 1591 or 083 651 0569

Click here to apply

SENIOR OFFICER: WORKFORCE PLANNING 

Job Category: Senior

Job Type: Permanent

Location: Pretoria

Salary: R579 259.00 per annum (negotiable)

Closing date: 31 July 2026

Purpose of the Job

Reporting to the Manager: Customer Experience Centre Enablement, the successful incumbent is responsible for the planning, organising and adapting staff levels and required workplace activities within the customer experience environment to ensure human capital resources are effectively utilized. 

Requirements

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma (NQF 7) in Operations Management/ Statistics/ Information Systems related qualification. 
• Relevant 4 years’ experience in a Workplace Planning related environment. 

Technical and Behavioural Competencies

• Planning, organising and coordinating. 
• Personal mastery. 
• Judgment and decision making. 
• Ethics and values. 
• Client service orientation. 
• Proficient with PowerPoint, Excel, Word, and MS Project. 
• Strong understanding of operations. 
• Project management. 
• Report writing. 
• Scheduling. 
• Data analysis in workforce forecasting and planning. 

Key Performance Areas

 Operational Workforce Planning 

• Develop customer experience centre workforce plan in line with the department’s requirements. 
• Balance staffing levels with the volume of work being produced with the customer experience centre. 
• Collect customer data and use it to generate reports on work volume and projected staffing needs. 
• Use customer data to improve the department’s operations, including optimisation of work schedules, identification of critical positions and re-assignment of workers. 
• Utilise operational workforce plan to assess the number and type of human capital required aligned to staffing plan and budget. 

 Reporting 

• Contribute to the preparation and submission of regulation reports. 
• Aid in the development of functional reporting systems, for management, project or performance reporting. 

 Stakeholder Management 

• Maintain proactive and progressive relationships with key stakeholders. 
• Deal with inquiries and requests for information from both internal and external stakeholders. 

Queries

For further information on the role, contact Mzwandile or Nolonwabo: 083 805 1591 or 083 651 0569

Click here to apply

Receptionist

Job Category: Skilled

Job Type: Permanent

Location: Gauteng

Salary: R 244 732.00 pa

Closing date : 04 August 2026

Purpose of the Job: Reporting to the Manager: Customer Care, the successful incumbent is accountable to coordinate front desk activities by ensuring a pleasant welcoming and outgoing of company visitors and attending to telephone queries.

Qualifications and Experience

• Matric or Grade 12 certificate.
• Relevant 1 year experience in similar environment.

Technical and behavioral competencies required

• Planning, organisation and coordinating.
• Personal mastery.
• Emotional wisdom and decision making.
• Ethics and values.
• Client service orientation.
• Computer literacy.
• Knowledge of company policies and procedures.
• Presentable and professional.
• Proficiency in English and preferably one other official language.
• Good communication skills.
• Good interpersonal skills.

KEY PERFOMANCE AREAS

Attend to Queries

• Assists claimants who visit the company in establishing the status of their claim.
• Assists claimants to complete the necessary documentation on how to lodge their claims by explaining the claims process.
• Providing information relating to claims process and procedure.
• Responds to telephonic enquiries.

Ensure that the Front Desk is Receptive

• Receive all visitors at the front desk by greeting and welcoming them.
• Establish who the visitors are and informs the appropriate person of visitor or visitors.

Switchboard Administration

• Attend to switchboard calls.
• Direct callers to the relevant departments or employees.
• Assist callers with non-operational enquiries
• Receives booking requests for consultation rooms and makes booking on the system.

For further information on the role, contact Mzwandile: 083 805 1591

Click here to apply

SPECIALIST: EMPLOYEE WELLNESS SERVICES

Job Category: Skilled

Job Type: 1 Year Fixed-Term Contract

Location: Pretoria

Salary: R771 969.00 per annum (negotiable)

Closing date: 4 August 2026

Purpose of the Job

Reporting to Manager: Employee Wellness Services, the responsible incumbent is accountable to develop and implement programmes and interventions that aligns the workforce with key business strategic objectives and initiatives.

Requirements

Qualification

• Bachelor’s Degree/ Advanced Diploma in Social Work/ Occupational Health Nursing qualification.
• Registration with South African Nursing Council or South African Council of Social Service Proffesionals.
• The following certificates to be added advantage:
• Certification in Wellness and EAP.
• Certification in HIV/ AIDS in the workplace.

Experience

Relevant 5 – 7 years’ experience in Employee Wellness Programme and management of incapacity and ill-health or primary healthcare or occupational healthcare environment.

Technical, Managerial, and behavioural competencies

• Communication.
• Network and Alliances
• Planning, Organising and Coordinating
• Ethics and Values
• Client Service Orientation
• Change management
• Conflict management
• Policy conceptualisation and formulation
• Risk Management
• Programme/ project management
• Stakeholder development and relations
• Reporting
• Knowledge of Employee Wellness Initiatives and Programmes.
• Knowledge of relevant Legislation and Regulations.
• Ability to identify health risks and determine appropriate actions.
• Critical thinking.
• Assertive.
• Communication (Written and Verbal).
• Microsoft office Packages.

Key Performance Areas

Ensure Implementation, Develop, and Evaluate Change Management Programmes and Initiatives

• Serve as an “agent of change” in support of new organizational initiatives and model teamwork in all interactions.
• Lead and manage change through the development of implementations strategies for behaviour and change stress resistance management and reinforce adoption of those changes.
• Propose and implement a change management model that is suitable for the organization’s dynamics

Ensure Implementation of Programmes to Mitigate the Risk or HIV/AIDS and related Health Issues

• Design interventions to foster positive behaviour in the organization.
• Implement Behavioural Change Models and HIV/AIDS Knowledge Programmes make recommendations and ensure that these are adhered to.
• Facilitate diversity management in order to improve individual and workgroups.

Identify and Address Issues that Affect the Overall Health and Wellness of the Organisation including, Productivity, Morale, Efficiency and Effectiveness, Morale and Turnover

• Identify issues which impact on the organization’s workforce and design responsive strategies.
• Manage and ensure the effective implementation of organizational transformation initiatives.
• Assist in the facilitation of team dynamic interventions.
• Manage Health Risks and Disease Management Programmes.
• Coordinate Health Risk Assessments.
• Market and communicate RAF Wellness Programmes.
• Provide First Aid.

Identify and Address Occupational Health and Safety

• Manage health risks and disease management Programmes.
• Manage Occupational sites.
• Support Regional Mangers and Managers in addressing Health and Wellness issues.

Provide Employee Counselling and Capacity Building

• Provide internal employee counseling, debriefing and crisis management.
• Provide Capacity Building to management and employees on behavioral problems in the workplace.
• Provide and monitor employees with alcohol, substance abuse and victims of abuse.
• Facilitate referral pathways to external service providers

Coordination of Sport and Recreation Activities

• Provide support to the Sporting Committee in organizing games.
• Liaise with National Sporting Committee.
• Ensure safekeeping of RAF Sporting equipment.
• Provide First Aid during games.

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Prepare and submit Public relations reports as and when required to provide progress updates and/or inform management decisions.
• Develop functional reporting systems for management, projects or performance reporting.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.

Queries

For further information on the role, contact Mzwandile or Nolonwabo: 083 805 1591 or 083 651 0569

Click here to apply

We wish you all the best with your applications