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Hospital Benefit Specialist
Hospital Benefit Specialist – KZN
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Care
Discovery Care, a subsidiary of Discovery Health, comprises of several specialized clinical areas with segmented teams. The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV/Oncology and In-Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands-on services and resolves escalated queries for sensitive cases. Additionally, the Hospital Benefit Specialists, as part of field force, are responsible for real-time risk management and the Care Coordination Services manages the Managed Care programs.
Key Purpose:
The successful applicant will be responsible for but not limited to the following job functions:
The successful applicant will be based in Durban.
Assessing the case in relation to the following:
- Members clinical history
- Members benefit structure
- Clinical Information and coding supplied
- Level of care provided
- Appropriateness of the facility
- Appropriateness of the treating doctor
- Appropriateness of treatment
- Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
- Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)
Effective and accurate communication to all stakeholders:
- Case update to the provider
- Funding decisions and benefit confirmation to the members
- Request for additional information from the treating doctor or practice manager
- Engaging with Patient Services Manager and hospital staff
- Handling escalations from Providers and internal stakeholders
- Preparing and presenting complex case to clinical review
- Trend Analysis of inefficiencies and proposals to correct
- Appropriate internal case referrals for clinical management
Operational Targets:
- Attend to patients on daily report
- Review all low acuity admission requests
- Quality of processes
Competencies:
The successful candidate must demonstrate the following competencies:
| Role Specific Behaviours | ||
| ☒Ensures accountability.☒Action oriented☐Manages ambiguity.☐Attracts top talent.☐Business insight☐Collaborates☒Communicates effectively.☐Manages complexity.☐Manages conflict.☐Courage☒Customer focus☒Decision quality☐Develops talent | ☐Values differences☐Directs work.☐Drives engagement☐Financial acumen☐Global perspective☒Cultivates innovation.☐Interpersonal savvy☐Builds networks.☐Nimble learning☐Organizational savvy☐Persuades☐Plans and aligns.☒Being resilient | ☐Resourcefulness☒Drives results☐Demonstrates self-awareness.☐Self-development☐Situational adaptability☐Balances stakeholders☐Strategic mindset☐Builds effective teams.☐Tech savvy☐Instils trust.☒Drives vision and purpose☒Optimizes work processes |
Education and Experience:
The following requirements are essential:
- Matric
- Must be a Registered Nurse
- Valid SANC Registration
- 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
- 2 years Managed health care experience
- Microsoft Office (Specifically Excel experience)
- Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
- Effective Communication Skills (Verbal & Written)
- Telephone Etiquette
- Active Listening Skills
The following requirements are advantageous:
- 1 – 2 years ICU experience
- Knowledge of DH SOP’s and Process experience (internal only)
- Provider payment arrangements (internal Only)
- Clinical coding knowledge of ICD-10 and/or CCSA
Personal Attributes or Competency Profile
The Discovery Person
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
DC – CPT Insure (Short Term )Telesales Consultant – Sable Park CPT
Identifying sales opportunities.
Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
Key purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
• Achieve Insure Sales target
•Communication to members telephonically via fax and email
•Attending to general administration
•Conduct Financial Needs Analysis
• Achieve quality target
•Overcome objections
•Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
• Target Driven
•Team Player
•Goal orientated
•Self motivated
•Ability to perform under pressure
•Adapt to change
•Persuasiveness
•Resilience/Tenacity
•Sound Time Management
•Self managed
•Attention to detail
•Ability to learn quickly and apply knowledge
•Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
•Tertiary qualification an advantage
•NQF5 and RE5 qualification
Click here to apply
Dealership Relationship Specialist
Dealership Relationship Specialist (JHB x 2)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
To drive sustainable growth across dealership and related channels through the development of strategic partnerships, new business acquisition, increased product penetration, and the delivery of sales through quality referrals, profitability, and partner / customer experience objectives.
Areas of responsibility may include but are not limited to:
Business Development & Sales Growth
Drive sustainable portfolio growth, increase market penetration, expand dealership partnerships, and achieve sales and revenue targets.
- Achievement of monthly, quarterly, and annual sales and revenue targets.
- Growth in vehicle insurance sales within allocated or developed dealership portfolio.
- Increase market share within assigned dealerships and territory.
- Identification and onboarding of new dealership partners.
- Implementation of channel growth initiatives
Relationship Management
- Establish and maintain strong relationships with:
- Dealer Owners
- Dealer Principals
- Sales Managers
- F&I Managers
- Group F&I Managers
- Key Individuals
- Dealer Group Executives
- Other relevant key stakeholders
- Act as the primary point of contact for assigned dealerships.
- Identify, develop, and manage key stakeholder relationships to support business objectives.
Performance Management
Improve dealership / referral partner productivity and business performance through analysis, coaching, and performance interventions.
- Monitor dealership performance against agreed sales targets, growth plans, and productivity metrics.
- Conduct regular business reviews with dealerships to assess performance and progress against objectives.
- Identify and drive opportunities to improve dealer success rates, productivity, and overall business performance.
Risk Management
Protect the sustainability and profitability of the portfolio through proactive risk identification and management.
- Compliance with business and risk management policies.
- Portfolio risk monitoring and reporting.
Training & Capability Building
Develop dealership capability and drive performance through coaching, training, and knowledge transfer.
- Conduct product, systems, and process training for dealership staff.
- Deliver ongoing coaching to sales and F&I teams to improve product penetration.
- Support onboarding of new dealerships and dealership personnel.
- Share industry best practices and market insights.
Compliance & Governance
Ensure adherence to all regulatory, governance, and company standards while maintaining customer-centric business practices.
- Ensure all activities comply with regulatory requirements and company policies.
- Adherence to POPIA, TCF, and applicable governance requirements.
- Promote Treating Customers Fairly (TCF) principles and ethical sales practices.
- Complaint management and resolution in line with company standards.
- Adherence to sales processes, controls, and operational requirements.
Knowledge and Skills:
- Business Development & New Business Acquisition
- Dealer Relationship Management
- Commercial Acumen
- Strategic Account Management
- Stakeholder Engagement & Influencing
- Sales Growth & Market Penetration
- Performance Analysis & Business Insight
- Coaching & Capability Building
- Negotiation & Communication Skills
- Risk, Compliance & Governance Management
Education and Experience
Education:
- Matric (Essential)
- Bachelor’s Degree in Business, Marketing, Commerce, or related field. (Advantageous)
- Must have a valid South African driver’s license
Minimum Experience:
- 5-8 years’ experience in business development, dealership referral and growth, account management, relationship management, role with a proven record of delivering measurable growth.
- Demonstrated success in acquiring new business, managing key accounts, and achieving sales targets.
- Previous experience developing and managing dealership relationships is essential.
- Experience working with franchise and independent dealer networks
- Experience with Original Equipment Manufacturers in the Dealership Environment (OEMs). – Advantageous
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
Modelling Risk Analyst
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.
Job Purpose
Discovery Bank has developed a broad range of models supporting its business and decision-making processes. These include its business case evaluation and enterprise valuation model, credit management (customer scoring, loan behaviour models, underwriting, impairment calculations), product pricing (including membership, rewards and Vitality Money), the valuing of exposures, financial instruments and positions, and various risk measurement models (e.g. interest rate risk)
The Model Risk Analyst is responsible for ensuring the potential loss to the Bank introduced by these models is minimised and is within its risk appetite and tolerance levels.
Some key risks related to models and algorithms include Improper estimation of parameters, invalid assumptions, poor data quality, inappropriate logic, poor model implementation and documentation.
Key outcomes may include but are not limited to:
- Key driver in the development, roll out and operationalization of the Bank’s Model Risk Management strategy, policy and frameworks; and their continuous enhancement. Successful implementation of these will improve the Bank’s ability to identify models that are not fit for purpose, consider and prioritise model development and enhancements requirements, while ensuring appropriate governance is maintained.
- Custodian of the key aspects of Model Risk: Inventory Management; Risk Assessment, Development, Implementation and Validation; Governance including document control and reporting.
- Provide assurance on the following aspects of robust model development and usage:
- Design (including data quality, traceability and preparation),
- Build (including assumptions, methodology and parameters and the usage of statistical techniques, the fitness of the model),
- Implementation and Documentation
- Usage (ongoing monitoring of the model and analysis of the outcomes)
- Sensitivity reviews, Scenario analysis and Stress Testing
- Embed the appropriates structures and control mechanisms to ensure that the models are able to consistently generate accurate, consistent and predictable results, thereby mitigating the risk of model error.
- Perform and report the results of model validation for new/rebuilt models to the Model Risk Committee and other relevant governance committees for approval.
- Create the model development and documentation standards for business in line with the Model Risk Management Framework.
- Manage the various risks through the model lifecycle.
- Stay abreast of developments in banking model development and prudential reporting practices.
- Conducting research on statistical/modelling techniques, advancements and potential enhancements to existing models.
Work Experience
- Interest in banking model development and validation (preferably retail and treasury). A minimum of 1 year’s relevant experience in the South African banking sector would be advantageous.
Education / Qualifications / Accreditations with Professional Body
- Bachelor’s degree in mathematical, statistical or quantitative fields – e.g., financial mathematics, actuarial science, statistics, data science, etc. (or engineering).
- Honours degree is preferred
Technical Skills or Knowledge
- SQL or other data management tools certified/qualified to an advanced level. Programming using Python/VBA/SAS or similar
- Highly analytical and strong quantitative skills
- Able to cope with the pressure, setbacks and the fluid nature of a start-up business
- Proficient in Microsoft products, particularly PowerPoint, Word, Excel.
- Ability to structure, manipulate and interpret large volumes of data (both structured and unstructured)
- Highly detail-oriented with the ability to shift between strategic and tactical approaches
- High levels of initiative and self-motivation
- Presentation skills, including proposal/recommendations document preparation experience
- Project management abilities
Click here to apply
Product Operations Case Manager
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their fi nances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.
Key Purpose
The Product Operations Case Manager is responsible for resolving complex and escalated product related queries in a back-office environment and aims to prevent further queries and disputes by analysing reports and data and performing in-depth root cause analysis of technology and processes for continuous improvement.
Areas of responsibility may include but not limited to:
- Manages cases, investigates, and resolves queries and disputes received from internal and external clients within prescribed SLA.
- Processes financial transactions for disputes; refunds and reversals for transactions as well as exception handling with remedial action.
- Assists and supports various client servicing channels with specialist product knowledge on complex cases.
- Monitors exception reports with the aim of pro-actively identifying potential cases for investigation and correction.
- Proactively monitors query drivers and investigates opportunities to improve processes, the product, or the APP to reduce or alienate such queries in the future.
- Handles account, fees, charges, budget facilities, maintenance, and reconciliations.
- Conducts systems user acceptance testing for new enhancements or products being introduced.
- Provides subject matter expertise into the design of operational processes.
- Provides input into process enhancements and root cause analysis of exceptions.
- Trouble shooting and incident management resolution.
Work Experience
Required
- At least 1 year experience in banking service and/or operations.
Preferred
- At least 3 years’ recent, direct experience within Bank client servicing or Card/Product banking operations environment.
- Proven track record of successful support of business process change projects/enhancements
- Experience working with internal and external clients.
- Solid experience in relationship building with stakeholders.
Education/Qualifications/Accreditations with Professional Body
Required
- Bachelor of Commerce or Bachelor of Science Degree or equivalent.
Preferred
- Any relevant Banking, Financial or Business qualification.
Technical Skills or Knowledge
Required
- Reconciliation of accounts.
- Analytical.
- Articulate complex query outcomes to internal and external clients.
- Visa financial system and reporting.
- Banking operations.
Preferred
- Process management.
- Tracking service level agreements.
- Strong written and verbal communication skills.
Special requirements
- Shift work may be required.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
Fraud Risk Analyst
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.
Job Purpose
The fraud risk analyst is responsible for implementing the current and proposed bank’s fraud controls including the monitoring of fraud rule management across the full Bank’s suite including card, digital, secured and unsecured lending. The candidate must be able to manage a range of projects in assessing and enhancing fraud prevention and detection. The successful candidate will be required to monitor and report on risk exposures, implement risk management policies and procedures, and make recommendations to senior management on fraud risk management practices. Overall, the fraud risk analyst will be required to minimise the impact of potential fraud and financial crime threats.
Areas of responsibility may include but are not limited to:
- Ensures the appropriate systems, processes and controls are in place to deliver on the anti-fraud strategy.
- Drives the awareness of financial crime control management to build an appropriate anti-fraud risk culture.
- Provides internal and external customers with the appropriate fraud protection, detection and investigation services, policies, controls and training.
- Provide regular reports to senior management and stakeholders on fraud risk exposure, mitigation measures, and emerging risks.
- Assesses and provides advisory to products, channels and processes from a financial crime/fraud control perspective.
- Conduct investigation and root cause analysis for fraud rule management to support customer and Bank.
- Monitor tools to track and report on fraud risk metrics on a day-to-day basis.
- Ensures that fraudulent behaviour on customer accounts, through the various channels, are monitored, analysed and detected.
- Defines and implements strategy to generate appropriate red flags to determine staff involvement.
- Highlights breaches that could impose regulatory sanction.
- Provides independent assurance on the status of fraud risk management across card, digital (EFT), secured and unsecured lending offerings.
- Monitor industry trends and regulatory developments to ensure fraud risk management practices align with industry best practices and regulatory requirements.
Education and Experience
- Minimum 3 years’ experience in risk management.
- Minimum Bachelor degree in Commerce, Risk, Mathematical Science or Accounting.
- 3+ years’ experience in a relevant field such as banking and fraud detection and prevention.
- Retail experience is highly advantageous.
- Expert knowledge gained from experience in Retail, Online and Digital Banking as well as financial crime.
- Sound knowledge of the retail banking industry across all product areas; card, digital, secured and unsecured lending.
- Relevant experience in financial crime and fraud risk management and understanding of financial crime and reputational risk factors posed by customers.
- Knowledge and understanding of IT systems and controls.
Personal Attributes and Skills
- A sound knowledge of the financial / retail banking industry.
- Advanced computer literacy, especially MS Excel.
- Ability to identify fraud risk and translate it into practical business initiatives and prevention strategies.
- Detail conscious.
- Planning and problem solving.
- Identify, analyse and address financial crime and fraud risks appropriately in order to move the business forward.
- Must be able to critically evaluate business information.
- Must be able to work autonomously and within a team.
- Knowledge and understanding of IT systems and controls would be advantageous.
- Fraud rule writing or knowledge would be advantageous.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
Fund Co-Ordinator
Discovery – Health
Fund Coordinator – Fixed Term Contract
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About InHouse
Discovery InHouse is the Division which looks after the restricted membership medical schemes under Discovery Health administration. Specifically, we represent the link between the medical scheme Principal Officers (POs) and Boards of Trustees. This would broadly cover all aspects of Governance, Regulations and the broad spectrum of services which Discovery provides to each scheme.
About the opportunity
This fixed term contract opportunity sits within Discovery Health’s InHouse environment and will provide dedicated support to the Bankmed account. The role works closely with the Fund Manager, Principal Officer, Trustees and internal stakeholders to coordinate governance, regulatory, operational and communication requirements in support of Bankmed.
The successful candidate will be seconded into a high-touch client servicing environment and will play an important coordination role across formal governance processes, stakeholder engagement, scheme administration, reporting and project delivery for Bankmed.
Key Purpose
To provide high-quality coordination, secretariat, administrative and stakeholder support to the Fund Manager and broader Bankmed servicing team during the secondment period. The Fund Coordinator will be expected to manage a wide range of activities relating to governance forums, regulatory processes, stakeholder communication, reporting, project delivery and day-to-day scheme support.
Key responsibilities
- GOVERNANCE AND SECRETARIAT SUPPORT
- Setting up, confirming, and attending all formal Scheme meetings e.g. Audit, Board of Trustees, Operations Committee meeting etc.
- Attendance and confirmation of DH attendees for all Scheme formal Committee meetings, and ad-hoc meetings as requested by the Scheme and DH stakeholders.
- Collation of agendas, matters arising and meeting packs within SLA.
- Formal minute taking of all Scheme meetings (including the AGM), ad-hoc meetings, and the distribution of meeting minutes within SLA. Informal meeting notes to be distributed as per the Fund Managers guidance. Record keeping of all formal meeting minutes and meeting notes.
- QA of all meeting packs, reports, meeting minutes and meeting notes prior to distribution.
- Drafting and of tracking/benefit schedules for Scheme initiatives as requested by the Committee Chairman.
- Compilation of the Matters Arising Schedules, monitoring and following up on action items with relevant stakeholders timeously.
- Coordination of DH requested forums and workshops as requested by Management (Bankmed).
- Recording and Quality checking of packs and Minutes before submission to the Fund Manager/PO for approval.
- Ensure resolution of action items before specified due dates or next meeting.
- Arranging signatures from relevant Chairpersons on finalised minutes.
- ADMINISTRATION AND REGULATORY COORDINATION
- Drafting and co-ordinating all Scheme communication (each scheme is unique, and responsibility will vary)
- Electronic and manual filing
- Collating of fund management documents for various internal and external audits.
- Liaison with the Council for Medical Schemes for Regulatory requirements relating to the AGM, update of Trustees and all other ad-hoc Scheme requests.
- Co-ordination and monitoring of Scheme mandates, policies and protocols, and maintenance of the register (Bankmed).
- Co-ordination and monitoring of contracts and Certificate of Adherences, and maintenance of the register.
- Distributing documents requested from Trustees and Principal Officer and to update e-filing.
- Resolve queries escalated to self.
- Log and follow up more intricate queries.
- Assisting with the submission of annual returns for the Scheme.
- Assisting with the audits and liaising with the Schemes auditors.
- STAKEHOLDER LIAISON AND QUERY MANAGEMENT
- Monitoring electronic communication on behalf of the Fund Manager and escalating to relevant stakeholders where required.
- Resolution of escalated queries sent directly to the Fund Coordinator. Taking ownership, provide regular feedback and ensure accurate and quick resolution of escalations.
- Communicate appropriate information accurately to internal and external clients and stakeholders.
- Updating and distribution of the Council for Medical Schemes Circulars to the PO.
- Liaising with the Council of Medical Schemes and saving all communication from the CMS.
- COMMUNICATION COORDINATION
- Assist the Fund Manager in drafting and coordinating Scheme Regulatory communication as requested.
- Drafting, requesting, and monitoring Scheme and member communication, and ensuring deadlines are adhered to.
- Review of all Scheme and member communication for final sign off by the Fund Manager.
- Ensuring the correct Marketing processes and SOPs are adhered to.
- High level management of communication projects relative to the SLA and regulatory requirements.
- REPORTING AND DATA COORDINATION
- Manual extraction, QA, formatting, and conversion of communication data files.
- Collating, distribution and monitoring of all SLA and non-SLA monthly and quarterly reports.
- Report management and coordination of all ad-hoc Scheme data requests.
- Coordination of the AGM specific membership data dumps required by the Independent Electoral Body (“IEB”).
- Monitoring of escalations received for the Scheme Power BI dashboards.
- Resolution of any data queries and discrepancies.
- Continuous engagement with the Scheme Clinical & Operations Coordinator, and the Scheme actuaries to ensure Scheme requests are reviewed, approved, and logged as required.
- PROJECT AND DELIVERY COORDINATION
- Assist the formal project manager with the Annual General Meeting (AGM) project.
- Monitoring of the annual AGM notice of motions in conjunction with the CRMs.
- Drafting and logging of all AGM member communications on Trending.
- Coordination of, and monitoring of project deliverable timelines, ensuring all Regulatory requirements are adhered to.
- Monitoring of all escalations received from the IEB relating to member queries received via the AGM channel.
- Full project management responsibility for the annual Year End and B&C project
- Coordination of the Scheme annual Citium Audit and meetings for internal stakeholders
8. Assisting the audit team with the coordination of internal workshops and information sessions.
9. Engagement with the external auditor to ensure all audit requirements are adhered to and ensuring any discrepancies are resolved.
Personal Attributes and Skills
-
- Ability to work effectively in a small, high-performing team
- Willingness to work flexible hours when required by business needs
- Willingness to travel to client engagements and meetings when required
- Strong stakeholder engagement and client liaison capability
- Excellent organisational skills, with the ability to manage information and meet deadlines professionally
- Ability to manage multiple deadlines and deliver high-quality work within agreed timeframes
- Resilience and the ability to perform effectively under pressure
- A learning mindset and willingness to build capability across multiple aspects of scheme administration
Education and experience
-
- Matric is essential
- A relevant business, administration or secretarial qualification will be advantageous
- Bankmed Experience essential
- Approximately 3 to 5 years’ Bankmed experience in a fund support, scheme office support, fund coordination, governance support or similar administrative role
- Experience in the medical scheme or broader healthcare administration environment will be advantageous
- Demonstrated experience in a high-volume administrative function
- Exposure to project coordination or project management will be advantageous
- Proven ability to manage multiple tasks, competing priorities and changing requirements simultaneously
This role is a fixed term contract opportunity supporting the Bankmed account and will suit a candidate with Bankmed experience, strong governance coordination, stakeholder management and scheme administration capability.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
Calypso Technical Developer
Calypso Technical Developer
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.
Job Purpose
The ideal candidate will have strong hands-on experience with Calypso architecture, APIs, and Java development, along with a solid understanding of front-to-back trade flows across multiple asset classes. Also to translate business requirements into basic technical designs adhering to Discovery Bank Architecture standards.
Develop software solutions by studying information needs, conferring with business/users, studying systems flow, data usage and work processes, investigating problem areas and following the best practices in all the aspects of software development lifecycle.
Documents and demonstrate solutions by developing technical and functional documents, facilitating internal peer reviews to accomplish high quality of deliverables.
Develop and maintain Calypso Workflows, Scheduled Tasks, and Messaging Components.
Key Outcomes may include but are not limited to:
- Ensures that the application performs the functions as required by business.
- Ensures that the applications are maintainable and consider reuse, configurability, data footprints, processing speed, volumes and any other applicable non-functional requirements.
- Releases source code with zero defects.
- Leads and mentor’s junior developers during the code review process to ensure adherence to coding standards and best practices.
- Provides technical support, resolves production queries, and conducts root cause analysis.
- Participates in Business Requirement Joint Application Development (JAD) sessions.
- Analyze business requirements and clarify any unknowns with the Business Analyst or Business User.
- Formulates technical solutions and review them with the development team.
- Produces Technical Design documents using the standard template and in accordance with Discovery Bank standards.
- Set up Technical Analysis JAD sessions with all stakeholders to ensure alignment with business requirements.
- Implements Technical Specifications within the systems framework.
- Produces source code by applying technical standards and referencing existing components.
- Participates in the process of reviewing code for consistent application of standards, logic, and effective use of libraries and reusable aspects of the application.
- Responds to incidents escalated by the Incidents team.
Education and Experience:
- BSc Computer Science/Information Systems degree or other relevant degree from a recognised tertiary institution
- Formal Java qualification
- At least 6+ years of hands-on experience in Calypso development, including customization, extension, and implementation
- Expertise in the Calypso platform (e.g., versions 16+) including configuration and development.
- Experience working with the Calypso API for integration, customization, Calypso reporting modules and risk management tools.
- Proficiency in writing SQL queries to interact with Calypso database tables is mandatory.
- Understanding of back-office processes like SWIFT messages, Settlements, CREs, Accounting etc
- At least 6 years’ experience in source code development.
- At least 4 years’ experience in backend Java development
- Experience working with large data volumes
- Experience working in transactional systems
Technical skills or knowledge:
- Knowledge of SDLC, Unit Testing, Database structures, Technical Change Control
- Good understanding of Front-to-Back trade workflows in Calypso.
- Understanding of P&L, accounting setup, curves, and market data configuration.
- Strong knowledge of Fixed Income, FX, Interest Rate, and Credit Derivatives.
- Knowledge of Back Office operations – static data, transfers, settlements, and position configuration.
- Technical Stack
- Java 8 / 11
- Spring
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- Spring Boot
- Spring Web MVC (REST)
- Spring Expression Language (SpEL)
- Spring JMS
- Spring Kafka
- MyBatis
- HANA (ANSI SQL)
- JSON / Jackson
- XML / JAXB
- JUnit /Mockito
- Swagger
- Docker
- Openshift
- Jenkins
- Maven
- Git / Bitbucket
- IBM MQ
- Linux / Windows
- Ability to do Business Writing, Software development within SDLC, Data modelling and UML Design abilities
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
Principal Specialist: Strategic Portfolios
Discovery – Health
Senior Manager: Strategic initiatives
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job Purpose
The Senior Manager owns and drives delivery of defined initiatives end‑to‑end — from concept through build, launch, and scale. This role is hands‑on and execution‑led, with accountability for turning strategy into working solutions that deliver measurable business and customer outcomes.
Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Actively shape and build out value propositions for members, providers, and partners.
- Own the development of features, journeys, and requirements, working directly with product, tech, and business teams.
- Lead and participate in hands‑on research and analysis, including member insights, provider feedback, and market scanning.
- Translate insight into delivery‑ready outputs — clear specs, journeys, prioritised backlogs, and decision papers.
- Drive and support testing, validation, and regulatory readiness, ensuring solutions are launch‑ready.
- Design and execute commercial models, not just define them.
- Work hands‑on with commercial, finance, and partner teams to implement pricing, incentives, and partnership structures.
- Drive solutions that unlock revenue, participation, and scale in the ecosystem.
- Personally drive delivery from concept through build, launch, and transition into BAU.
- Actively manage roadmaps, milestones, dependencies, and risks — course‑correcting fast where needed.
- Operate as a key execution lead and subject‑matter contributor across initiatives.
- Prepare and own materials for SteerCos, governance forums, and senior decision‑making — focused on progress, risks, and actions.
- Build working relationships with external providers, partners, and clients that move delivery forward.
- Act as a day‑to‑day operational driver with selected partners, ensuring commitments are met.
- Lead elements of partner onboarding and enablement, working closely with ops and commercial teams.
- Actively collect feedback, convert it into changes, and push improvements into delivery.
- Work directly with marketing and communications teams to get solutions launch‑ready.
- Enable sales and distribution teams with practical tools, FAQs, and playbooks.
- Support deployment and hands‑on handover into operations.
Experience Required
- Minimum of 6 years of relevant work experience
- Minimum of 4 years years’ experience in a management position.
- Experience in product design, development, marketing or management within financial services, consulting, healthcare, or a related sector will be advantageous (Advantageous)
- Experience working in the provision of healthcare (Advantageous).
Qualifications Required
- Relevant Honors Degree in Actuarial Science, Business, Commerce, Management, Healthcare, Finance or related field is required.
- Masters Degree, MBA, PHD will be advantageous
Technical Skills or Knowledge
- Product design, development, marketing or management within financial services, consulting, healthcare, or a related sector
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
Internal Auditor
Discovery Group Internal Audit
Internal Auditor- Health
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Group Internal Audit
Group Internal Audit forms part of Group Finance. Group Internal Audit is responsible for performing internal audit services throughout Discovery.
Key Purpose
The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome. The successful candidate must have a drive, sense of urgency and work flexibility.
Areas of responsibility
The successful candidate will be required, primarily, but not limited to:
- Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
- Perform audit in line with Audit Methodology and Audit Software requirements
- Assist Senior Internal Auditor in preparation of engagement letter
- Document systems description for the scope areas identified within the engagement letter
- Obtain approval from business for documented system descriptions
- To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports
- Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology)
- Document risks and controls for the scope areas identified within the engagement letter
- Obtain approval from business for documented risks and controls
- Prepare test procedures for adequate controls
- Perform fieldwork testing
- Draft working papers in line with GIA methodology
- Provide feedback to Senior Auditor / Audit Management regarding progress on activities
- Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections
- Escalate cases where feedback is not received
- Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
- Confirm errors / control weaknesses identified with business prior to drafting observations
- Draft observations for confirmed errors / weakness and rate observations
- Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
- Agree sample sizes with Senior Auditor / Audit Management
- Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate
- Update Audit Software with all required information and sign off working papers
- Clear Audit Management / Senior Internal Auditor review / coaching notes (sign off)
- Completion of mini appraisals for each audit performed within 2 weeks of final audit report being issued.
- Timely capturing of billable time, proactively managing output and productivity of 90%
- Share business related knowledge with team.
- Implement training and learnings within audit work, to ensure continued enhancement and quality.
Skills and Personal Attributes
- Upholds ethics and values and demonstrates integrity
- Takes initiative and works under own direction with the ability to make quick, clear choices which may include tough choices or considered risks
- Shows respect for the views and contributions of others.
- Strong negotiating and influencing skills.
- Excellent communication skills. The candidate should speak fluently, have the ability to write in a well-structured and logical manner.
- Demonstrates an understanding of different organisational departments and functions.
Education and Experience
- National Diploma Internal Audit / B Degree or equivalent qualification (with Accountancy and / or Auditing as majors
- Studying towards or in possession of the relevant B Comm Degree
- Financial Services experience
- Studying towards CIA, CCSA or CFSA
- Graduate to 2 years of experience
Role Specific Competencies
- Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
- Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
- Adapts to changing circumstances.
- Handles criticism constructively and learns from it.
- Microsoft efficient
- Ability to draft reports
- Analyse statistics
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Click here to apply
We wish you all the best with your applications
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