Share this post on
To apply, click on the link at the end of the posts and all the best with your applications
Snr Specialist: Employee Relations, HR Governance and Risk
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10026358
Job title: Snr Specialist: Employee Relations, HR Governance and Risk
Job grade: S4
Group/ BU: CSB
Division: Human Resources
Span of control: 0-5
Reports to: Executive Management
Core Description
The Snr Specialist Employee Relations, HR Governance and Risk is a critical, role designed to protect Consumer (CSB) through robust labour law compliance, policy governance, and proactive people-related risk management. The incumbent will manage a focused, specialist Employee Relations (ER), Governance, and Risk capability, providing the frameworks and counsel required to drive fair, consistent, and legally defensible people practices across CSB. The incumbent will provide strategic subject matter expert leadership and oversight of Employee Relations (ER) within a highly unionised environment, ensuring constructive engagement with organised labour, effective dispute resolution, and full compliance with labour legislation. The role is accountable to ensure a stable employee relations climate that supports organisational performance.
Job Responsibilities
1. Employee Relations Leadership
Oversee all complex and high-risk employee relations matters, including disciplinary hearings, grievances, incapacity processes, misconduct investigations, and large-scale restructures.
Represent or oversee Consumer Small Business representation at the Commission for Conciliation, Mediation and Arbitration (CCMA) and Labour Court, ensuring legally defensible case oversight.
Build and maintain productive relationships with organised labour, including trade unions and shop stewards, through sound collective bargaining and consultation practices.
Develop proactive ER strategies to reduce conflict, and improve consistency in the application of ER frameworks.
2. HR Governance and Policy Stewardship
Own the governance framework for all HR policies, standards, procedures, and related controls.
Lead policy review cycles, approval workflows, delegated authorities, document version control, and implementation standards to ensure coherence and compliance.
Ensure alignment of HR practices with South African labour legislation (e.g., LRA, BCEA, EEA, SDA) and internal corporate governance standards (e.g., King IV, POPIA).
Partner with Legal, Risk & Compliance, and Internal Audit to drive internal audit remediation, resolve control weaknesses, and champion ethical people practices across the business.
3. HR Data Governance
Define HR data standards, procedures, and related controls.
Establish data definitions and assign clear ownership of HR data.
Ensure data quality management (data accuracy, completeness).
Ensure data privacy and protection through compliance with data protection laws (e.g. POPIA).
Ensure data security and access control by defining who can access, view or edit HR data and prevent unauthorized access or data leaks.
Responsible for data lifecycle management, that is, how data is created, stored and disposed.
Identify and mitigate risks related to HR data and develop control measures.
Provide training and awareness of all stakeholders on HR data governance, data handling, accountability and privacy.
4. Employment Equity
Develop the EE strategy, including identifying EE gaps and setting EE targets to close the gaps.
Promote DEI.
Monitor & track EE progress.
Ensure timeous reporting to the Department of Employment & Labour.
Safe keeping of documentation submitted to Department of Employment & Labour.
Conduct training and awareness campaigns on DEI to line managers and employees.
Ensure compliance to the EEA.
5. HR Risk Management and Compliance
Develop, implement, and maintain the HR Risk Register, ensuring people-related risks are actively identified, assessed, tracked, and mitigated.
Integrate HR risk considerations into the broader Enterprise Risk Management (ERM) framework.
Conduct root-cause analysis on recurring ER trends, establish early warning indicators, and implement systemic mitigation plans rather than treating isolated incidents.
Manage risk arising from workforce restructuring and collective disputes, providing scenario planning and contingency support.
6. Strategic Advisory and Stakeholder Management
Serve as a trusted advisor to the Human Capital Executive leadership, EXCO, and senior management on high-risk, sensitive, or precedent-setting employee relations matters.
Influence senior stakeholders to secure alignment and commitment to governance objectives, providing balanced advice that protects the company while enabling sound business decisions.
Prepare high-quality risk reports, briefing notes, and insights for board sub-committees and various governance forums.
Core Competencies
Functional Knowledge/ Skills
Mastery of South African labour legislation and regulatory frameworks; HR governance frameworks and policy development; Risk identification, assessment, and mitigation; Collective bargaining and union relations; CCMA and Labour Court advocacy and management; HR audit methodologies and compliance reporting; Legal drafting; Investigative interviewing; Strategic stakeholder influence.
Competencies (Behaviour)
Strategic Judgement: Interprets complex situations and recommends defensible actions under pressure.
Integrity and Ethical Leadership: Acts as the custodian of fair and compliant practice.
Risk Orientation: Anticipates legal and governance risks early and implements proactive controls.
Influence and Credibility: Gains trust with senior leaders and shapes decisions on high-stakes matters.
Analytical Capability: Uses data to identify root causes and recommend systemic interventions.
Resilience and Discretion: Handles confidential, contentious, and high-pressure matters objectively and with composure.
Collaboration: Partners seamlessly across cross-functional matrices (Legal, Risk, Operations).
Certifications
Education
NQF 7: Bachelor’s Degree/ Advanced Diploma in Law
Experience
7 Years relevant experience, of which at least 2 years on management level
Additional Information
Job responsibilities (continued)
7. Capability Building, Reporting and Continuous Improvement
Design and lead training and awareness initiatives for line managers and HR Business Partners on grievance handling, progressive discipline, investigations, ethics, and risk-sensitive decision-making.
Develop and monitor ER and HR risk dashboards, translating case data and policy compliance reporting into actionable insights for continuous improvement.
Strengthen and streamline ER, governance, and risk processes to improve turnaround times and organisational resilience.
Provide reports.
Certification, qualifications and experience:
Admitted Attorney.
Degree in Law (LLB or BCom Law), Labour Relations, Human Resources, Industrial Psychology, or Business Administration.
Postgraduate qualification in Labour Law, Employment Relations, Governance, or Risk Management.
Strong legal or labour law background highly preferred.
Progressive experience in Employee Relations, Labour Law, HR Governance, or HR Risk.
At least 3 years in a senior management/ specialist leadership capacity within a large, complex, unionised, or regulated environment (Telco/ICT context advantageous).
Proven track record in managing complex ER matters, union negotiations, and CCMA/arbitration.
Relevant professional registration (e.g., SABPP, Legal Practice Council, or Risk Management institute) will be an added advantage.
Special Requirements:
Unwavering commitment to confidentiality, discretion, and ethical conduct.
Willingness to travel as required by operational or case demands.
Flexible working hours to accommodate urgent, high-risk, or sensitive matters.
Ability to cultivate and build relationships in highly adversarial or highly politicized environments.
Special Requirements
Physical Requirements
- None
Key Stakeholders
Internal Stakeholders
HR Executive leadership
Executive Committee (EXCO) & Senior Line Management
HR Business Partners
Legal Services and Compliance Departments
Internal Audit and Enterprise Risk
Finance (for settlement provisions/ budgeting)
Shop Stewards
External Stakeholders
Commission for Conciliation, Mediation and Arbitration (CCMA)
Labour Court
Trade Unions
External Legal Counsel & Firms
Department of Employment and Labour
Click here to apply
Executive: External Communications & BU Support
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10026482
Job title: Executive: External Communications & BU Support
Job grade: M3
Group/ BU: Corporate
Division: CEO
Span of control: 0
Reports to: Top Management
Core Description
The Executive: Group External Communications & BU Support is accountable for supporting the Group Executive: Corporate Communications in leading Telkom Group’s external communications, media relations, and reputation management agenda across the Group and Business Units. The role develops and executes strategic communication plans that shape public narrative, strengthen stakeholder confidence, protect corporate reputation, and ensure consistent messaging across internal and external platforms.
The incumbent serves as an additional spokesperson for the company, manages the external PR agency relationship, supports Business Unit communication priorities, and drives execution discipline, content quality, and team performance. The role requires strong strategic judgment, excellent writing ability, high-level stakeholder influence, and the ability to operate effectively in a fast-paced, high-visibility corporate environment.
Job Responsibilities
1. External Communications Strategy and Planning
Support the development and implementation of the Group external communications and media relations strategy.
Translate business priorities into integrated communication plans for the Group and Business Units.
Develop detailed communication execution plans and monitor delivery against agreed standards, timelines, and objectives.
Continuously track media, stakeholder, and industry developments to inform proactive communication responses and opportunities.
2. Media Relations and Spokesperson Support
Manage relationships with key media stakeholders to strengthen Telkom’s reputation and reduce reputational risk.
Act as an additional spokesperson for the company when required.
Coordinate the flow of information to the media in a controlled, accurate, and timely manner.
Support the preparation, training, and deployment of company spokespeople.
Manage media queries, interviews, and proactive media engagement across relevant channels.
3. Writing, Editing, and Content Governance
Draft, review, and refine media releases, articles, statements, and other external-facing communication materials.
Ensure quality, consistency, and strategic alignment of communication outputs.
Review sensitive and high-impact content for reputational risk, message accuracy, and alignment to the current operating environment.
Work closely with content management colleagues to ensure messaging integrity and strong editorial standards.
4. Issues and Crisis Communication
Support the development and implementation of crisis communication plans.
Provide senior-level counsel to internal executives and senior management on media-sensitive issues and reputational matters.
Ensure communication responses are coordinated, consistent, and aligned across the Corporate Communications function.
Monitor emerging issues and risks that may affect the company’s reputation and advise on appropriate communication responses.
5. Business Unit Communication Support
Provide strategic communication support to Business Units, with a strong emphasis on external communications and employee engagement messaging.
Partner with BU leaders to align messaging to Group communication standards and strategic priorities.
Influence internal stakeholders to secure the information, input, and cooperation required for effective communication delivery.
Work closely with relevant internal teams to support consistent and effective business communication.
6. Agency Management and Delivery Excellence
Manage the externally appointed PR agency and ensure clear briefs, delivery standards, and performance expectations.
Monitor the quality and timeliness of agency outputs and ensure alignment to Telkom’s strategic objectives and brand requirements.
Drive productivity, accountability, and disciplined execution within the team.
Contribute to a high-performance team culture built on collaboration, responsiveness, professionalism, and continuous improvement.
6. Leadership and Team Support
Manage the Group Communication and PR team within the scope of the role.
Support a strong culture of delivery, ownership, and teamwork.
Keep fully informed on current business programmes, initiatives, and priorities relevant to communication delivery.
Contribute to the development of a high-performing communications function that is aligned to business needs and corporate reputation objectives.
Core Competencies
Functional Knowledge
Corporate communications
Media relations
Media trends and news
Reputation management
Internal communications and employee engagement
Stakeholder engagement
Investor relations interface
Telecommunications industry context
Applicable policies and procedures
Brand and communication governance
Functional Skills
Business acumen
Analytical skills
Strong written and verbal communication
Stakeholder management
Consultation and influencing
Problem solving
Information management
Planning, organising, and execution
Project management
Relationship building
Change management
Risk management
Decision making
People management
Leadership
Creativity
Competencies (Behaviour)
Initiative
Integrity
Team player
Thought leadership
Market leadership
Business leadership
People leadership
Personal leadership
Ability to embrace change
Ability to maintain composure under pressure
Strong collaboration and team orientation
Values aligned with Telkom values
Certifications
- None
Education
NQF 7: Bachelor’s Degree/ Advanced Diploma
Experience
8 Years relevant experience, of which at least 3 years on senior management level
Additional Information
Qualification and experience:
Qualification in Communications, Public Relations, Marketing, Journalism, or a related field is preferred.
MBA/ Masters will be an added advantage.
Minimum of 8 years’ experience in a media and/or corporate communications environment.
At least 3 years’ experience at senior management level.
Proven track record in developing and executing media relations and corporate communications strategies.
Experience in managing external agencies, media stakeholders, and communication risks.
Experience supporting executive leadership and working in a complex corporate environment.
Proven ability to write, edit, and quality-check high-impact communication materials.
Special requirements:
This role is designed to provide strategic support to the Group Executive: Corporate Communications with a strong external communications focus.
The incumbent will be expected to operate with sound judgment, high accountability, strong writing capability, and the ability to influence across the business.
Special Requirements
- None
Physical Requirements
- None
Key Stakeholders
Group Executive: Corporate Communications
Business CEOs
Group Exco
Managing Executives / Group Executives
Executive: Investor Relations
Group Communication team
Business Unit Heads
PR and Internal Communication agencies
Media
Brand team
Executive leadership team
Relevant internal subject matter experts
Click here to apply
Executive: Customer Experience & Value Chain Transformation
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10031751
Job title: Executive: Customer Experience & Value Chain Transformation
Job grade: M3
Group/ BU: Openserve
Division: Openserve
Span of control: 5-10
Reports to: Top Management
Core Description
The Executive: Customer Experience & Value Chain Transformation is responsible for driving customer experience excellence, end-to-end (ETE) value chain transformation, operational performance, and continuous improvement across the network infrastructure service delivery environment. The role ensures measurable improvements in customer satisfaction, service quality, operational effectiveness, revenue realization, and business transformation outcomes. This position serves as the executive custodian for Customer Experience, ensuring sustainable improvements in customer outcomes, service performance, operational efficiency, and business value realization.
Job Responsibilities
1. Customer Experience Strategy and Governance
Develop and implement enterprise-wide customer experience (CX) strategies.
Establish CX governance frameworks, standards, and performance measures.
Monitor customer experience metrics such as NPS, CSAT, and Customer Effort Score.
Leverage Voice of Customer insights to drive business improvements.
Embed customer-centric measures into service delivery scorecards and performance frameworks.
2. End-to-End Value Chain Transformation
Lead transformation initiatives across the entire service delivery value chain.
Identify process bottlenecks, inefficiencies, and value leakage.
Drive cross-functional improvements to optimize customer journeys.
Improve service delivery lead times, quality standards, and customer outcomes.
Ensure alignment between operational processes and customer expectations.
3. Business Process Re-engineering and Continuous Improvement
Lead process redesign and optimization initiatives.
Apply Lean, Continuous Improvement, and process engineering methodologies.
Simplify workflows and eliminate non-value-adding activities.
Establish and govern a continuous improvement pipeline.
Monitor and realize transformation benefits.
4. Reporting, Analytics and Customer Intelligence
Own executive reporting and business intelligence frameworks.
Integrate operational, commercial, customer, and service performance data.
Develop executive dashboards and performance scorecards.
Identify trends, risks, and opportunities through advanced analytics.
Provide actionable insights supporting executive decision-making.
5. Customer Experience Transformation Portfolio Management
Manage a portfolio of customer experience and transformation initiatives.
Govern project delivery, milestones, risks, benefits, and dependencies.
Ensure value realization from transformation investments.
Escalate strategic issues requiring executive intervention.
6. Service Delivery Excellence and Recovery
Partner with Service Management, Operations, Engineering, Commercial, PMO, and Digital teams to improve service delivery outcomes.
Monitor customer complaints, incidents, backlogs, and repeat contacts.
Drive service recovery interventions and corrective actions.
Improve SLA performance, service quality, and assurance effectiveness.
7. Stakeholder and Relationship Management
Build and maintain strategic relationships with executives, operational leaders, customers, vendors, and strategic partners.
Align stakeholders around customer priorities and transformation objectives.
Represent customer interests in strategic business decisions.
Facilitate collaboration across business units and external partners.
8. Leadership, Governance and Financial Management
Lead and develop a high-performing CX and transformation team.
Set performance objectives and development plans.
Manage budgets, risks, and governance requirements.
Promote a culture of accountability, collaboration, innovation, and continuous improvement.
Core Competencies
Functional Knowledge/ Skills
Technical Competencies
Customer Experience Management
Network Infrastructure Service Delivery
Service Assurance and Service Management
Process Engineering and Continuous Improvement
Business Intelligence and Data Analytics
Digital Transformation
Programme and Portfolio Management
Financial and Risk Management
Governance and Compliance
Competencies (Behaviour)
Strategic Thinking
Customer Centricity
Change Leadership
Innovation
Collaboration
Stakeholder Influence
Commercial Acumen
Accountability
Resilience
Results Orientation
People Leadership and Development
Inclusive Leadership
Leadership Competencies
Strategic Leadership
Ability to think strategically and translate vision into executable plans.
Strong business acumen with the ability to balance customer, operational, and commercial priorities.
Ability to influence decisions at executive and board levels
Customer-Centric Mindset
Passion for delivering exceptional customer experiences.
Ability to champion customer interests across the organization.
Strong empathy and understanding of customer needs and expectations.
Communication & Executive Presence
Excellent verbal, written, and presentation skills.
Ability to communicate complex concepts clearly to executive and operational audiences.
Strong facilitation and stakeholder engagement capabilities.
Relationship Building & Collaboration
Exceptional stakeholder management and networking skills.
Ability to build trusted relationships across diverse teams and external partners.
Skilled at fostering collaboration in matrix and cross-functional environments.
Change Leadership
Ability to lead large-scale transformation initiatives.
Skilled at managing resistance and driving organizational change.
Promotes innovation, adaptability, and continuous improvement.
Problem Solving & Decision Making
Strong analytical and critical thinking abilities.
Ability to identify root causes and implement sustainable solutions.
Makes sound decisions in complex and ambiguous environments.
Results Orientation
Demonstrates a strong sense of ownership and accountability.
Focused on delivering measurable business outcomes.
Maintains high performance standards and execution discipline.
Resilience & Adaptability
Remains effective under pressure and during periods of change.
Able to navigate competing priorities and shifting business demands.
Demonstrates emotional maturity and composure in challenging situations.
People Leadership
Ability to inspire, coach, mentor, and develop high-performing teams.
Builds an inclusive and empowering work environment.
Encourages diversity of thought and continuous learning.
Personal Attributes
High integrity and ethical leadership.
Professional credibility and sound judgment.
Curious, innovative, and forward thinking.
Strong attention to detail while maintaining a strategic perspective.
Demonstrates accountability, transparency, and a commitment to excellence.
Certifications
Education
NQF 7: Bachelor’s Degree/ Advanced Diploma
MBA will be an advantage
Experience
8 Years relevant experience, of which at least 3 years on senior management level
Additional Information
Certification, qualification and experience:
Qualification in one of the following disciplines: Business Management, Engineering, Telecommunications, Operations Managem.ent, Customer Experience, Analytics or related field
Preferred: MBA, MBL or relevant postgraduate qualification, Lean Six Sigma Certification, Customer Experience (CX) Certification, Programme Management. Certification, ITIL or Service Management Certification
Minimum 10 years’ experience in one or more of the following functional areas: Telecommunications, ICT, Network Infrastructure, Service Delivery, Customer Operations, Business Transformation.
Demonstrated experience in: Customer experience transformation, End-to-end process re-engineering, Service delivery optimization, Executive reporting and analytics, Cross-functional programme leadership, Operational change management.
Key Performance Areas (KPAs)
Customer Experience
Improvement in NPS, CSAT, and Customer Effort Scores.
Reduction in customer complaints and escalations.
Improved customer retention and relationship management.
Service Fulfilment
Reduced order cycle times.
Improved first-time-right delivery performance.
Reduction of aged orders and failed activations.
Service Assurance
Improved service availability and SLA compliance.
Reduced Mean Time to Restore (MTTR).
Reduction of recurring incidents and faults.
Transformation and Continuous Improvement
Successful implementation of transformation initiatives.
Reduction in process cycle time and manual interventions.
Achievement of approved transformation benefits.
Reporting and Analytics
Improved data quality and dashboard reliability.
Increased action closure rates.
Enhanced forecasting and risk visibility.
Financial Performance
Improved revenue realization.
Reduced revenue leakage.
Delivery of cost-efficiency initiatives and business-case benefits.
Decision-Making Authority
The incumbent is authorized to:
Approve CX standards, reporting definitions, and improvement priorities within delegated authority.
Direct cross-functional transformation and service improvement initiatives.
Recommend changes to operational models, systems, controls, and investment priorities.
Escalate significant customer, service, operational, or commercial risks.
Allocate resources and manage budgets within approved limits.
Special Requirements
Physical Requirements
- None
Key Stakeholders
Internal Stakeholders
Chief Delivery Officer
Service Delivery
PMO
Planning & Engineering
Commercial
Technology
Network Operations
Finance
Digital & IT
Customer Operations
Risk
Human Resources
External Stakeholders
Strategic Customers
Technology Vendors
Service Partners
Contractors
Industry Bodies
Regulatory Authorities
Ecosystem Partners
Click here to apply
Snr Specialist: HR Strategic Workforce Planning
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10031750
Job title: Snr Specialist: HR Strategic Workforce Planning
Job grade: S4
Group/ BU: Openserve
Division: Openserve
Span of control: 0-5
Reports to: Executive Management
Core Description
The incumbent will be responsible to lead the development, implementation and continuous enhancement of Openserve’s Strategic Workforce Planning (SWP) capability by ensuring the organisation has the right people, with the right skills, in the right roles, at the right time to deliver the business strategy. The role owns the end-to-end Strategic Workforce Planning lifecycle, including workforce baseline analysis, critical role segmentation, workforce demand and supply forecasting, capability gap analysis, scenario planning, and workforce transition planning.
The role is instrumental in delivering four strategic workforce outcomes, that is, de-risking Openserve’s ageing workforce through proactive succession and workforce renewal strategies; Reshaping the organisation’s capability profile to support the future operating model and emerging business requirements; creating transparent career progression pathways that strengthen internal mobility and talent development and by driving workforce transformation by increasing female representation in leadership and critical roles from 33% to 50% within two years.
The incumbent will partner with business leaders, Finance and HR Centres of Excellence to proactively identify workforce risks, capability gaps and future talent requirements arising from business growth, technology transformation and organisational change.
Job Responsibilities
1. Workforce analytics and insights
Develop workforce dashboards and executive reporting.
Build, analyse and maintain the workforce demographics (age, tenure, gender, grade and skills), attrition, retirement risks and succession readiness data consolidated into a single demographic and capability view.
Quantify retirement and attrition risk by function and critical role, and keep the risk picture current.
Produce predictive workforce analytics to support strategic decisions.
Monitor workforce trends and benchmark against industry standards.
Provide data-driven recommendations to Executive Management.
2. Strategic workforce planning cycle
Run critical-role segmentation (impact × scarcity) across the business and ratify outcomes with line leadership.
Conduct demand-supply gap analysis and scenario modelling against the future operating model, including automation exposure.
Develop costed transition plans using Build / Buy / Borrow / Bot levers, and translate them into actionable talent interventions.
3. Organisational Capability Planning
Identify future critical capabilities required by Openserve.
Partner with Learning & Development to develop capability-building strategies.
Support digital transformation by identifying emerging skill requirements.
Monitor workforce readiness for new technologies and operating models.
Recommend reskilling and upskilling interventions.
4. Talent Supply Planning
Develop strategic talent supply models.
Identify future recruitment requirements.
Partner with Talent Acquisition to develop proactive sourcing strategies.
Monitor internal talent mobility opportunities.
Develop strategies to reduce critical skills shortages.
5. Business/Stakeholder partnership
Lead structured discovery engagements with business leadership, finance, Organised Labour, HR Business Partners, Human Capital to understand skills held, skills missing, and demand outlook.
Present analysis and recommendations to senior leadership, including EXCO-level forums, and hold the line in ratification sessions.
6. Governance
Develop workforce planning policies and standards.
Ensure workforce planning governance is implemented across the organisation.
Maintain workforce planning methodologies and templates.
Ensure compliance with employment equity, labour legislation and organisational governance requirements.
Core Competencies
Functional Knowledge/ Skills
Analytical rigour; Business Acumen; Senior Stakeholder Influence; Consulting and facilitation; Resilience and delivery focus; Telkom Group Policies/ Procedures & Procedures
Competencies (Behaviour)
Leadership: Change Leadership; Stakeholder Influence; Strategic Thinking; Relationship Building; Understanding people; Valuing individuals.
Certifications
- None
Education
NQF 7: Bachelor’s Degree/ Advanced Diploma
Experience
7 Years relevant experience, of which at least 2 years on management level
Additional Information
Qualifications and experience:
Qualification in Human Resources, Statistics, Industrial Psychology or Business Management. Honours postgraduate qualification advantageous.
At least 3 years in a senior management/ specialist leadership capacity.
Experience in workforce planning, people analytics, organisation design, or strategic HR, with at least 3 years in a specialist or lead capacity.
Special requirements:
Experience in telecommunications, engineering, or other technical/field-force environments advantageous.
Flexible working hours.
Strong data and analytics capability: comfortable building workforce models in Excel/ Power BI or similar; able to defend the numbers to senior leaders.
Experience in a large, unionised organisation.
Experience supporting executive decision-making.
Special Requirements
Physical Requirements
- None
Click here to apply
Executive: Property Mgt Procurement & Supplier Relationship Management (SRM)
Location: Centurion, Gauteng, ZA
Company: Company
Structural Information
Job number: 10026184
Job title: Executive: Property Mgt Procurement & Supplier Relationship Management (SRM)
Job grade: M3
Group/ BU: Corporate
Division: Procurement Services
Span of control: 5-10
Reports to: Top Management
Core Description
Responsible for leading Telkom Group’s Property Management category strategy and Supplier Relationship Management (SRM) capability to maximize total cost of ownership savings, supplier value, and business performance. Accountable for category sourcing, contract deployment and post-award management, supplier segmentation, strategic supplier governance, and supplier development. Drive procurement best practices, knowledge management, and benchmarking across the organization, ensuring alignment with Telkom’s Procurement Policy, corporate objectives, and value delivery targets.
Job Responsibilities
1. Defines the overall category strategy for Property Management
Take a strategic long-term view of procurement in identifying and developing initiatives and sources of supply.
Align the overall category strategy to budget and demand plan, Telkom Group’s Property Management strategy, overall corporate strategy and leading practice.
Leads cross functional sourcing team, coordinates, aligns and drives the execution of the category strategy.
Lead the key and complex supplier selection, identification of potential strategic partners and fact-based negotiations for the commodity areas.
Establishes measures and controls to ensure the successful category strategy implementation in alignment with the overall KPI framework.
Negotiate complex, high-value commercial contracts, and framework agreements; set standards for commercial terms, SLAs, risk allocation, and performance guarantees.
Ensure all contracts comply with legal, regulatory, and governance requirements and are commercially robust over their lifecycle.
2. Manages internal customer relationships
Manage overall internal customer feedback and query resolution on category and supplier performance.
Administer periodic surveys to measure customer feedback for continuous improvement.
Closely develop and manage the relationship with internal customers within the framework of the cross functional sourcing and supplier development teams.
Improve and reinforce procurement’s image within the internal customer community.
Act as a source of expert market knowledge, insight and advice to customers.
3. Execution excellence
Develop, maintain and embed category-specific Intellectual Property and best practice.
Benchmark performance internally and externally to develop and maintain leadership position.
Drive annual productivity improvements in each spend sub-category.
4. Strategic supplier relationship management and contract management
Develop and implement the enterprise-wide Supplier Relationship Management (SRM) strategy aligned with corporate objectives.
Lead the implementation and rollout of SRM programs across multiple business units.
Establish long-term strategic partnerships with critical and high-value suppliers.
Provide executive oversight of supplier engagement, governance, and performance frameworks.
Drive supplier collaboration initiatives that support innovation, operational excellence, and business transformation.
Instigate and manage deal plan of contract renegotiations of Telkom’s major suppliers, in conjunction with the Category Heads.
Advise executive management on supplier-related risks, opportunities, and market developments.
Build and maintain executive-level relationships with strategic suppliers and key stakeholders.
Lead supplier segmentation and prioritization strategies.
Facilitate executive business reviews with strategic suppliers.
Develop mutually beneficial partnerships focused on value creation and continuous improvement.
Resolve complex supplier disputes and commercial issues.
5. Supplier Performance – critical and high-value suppliers
Establish supplier performance management frameworks and key performance indicators (KPIs).
Guide and manage complex service level agreements.
Monitor supplier compliance with contractual obligations, quality standards, service levels, and regulatory requirements.
Implement supplier scorecards and performance improvement plans.
Ensure effective supplier risk management and governance practices.
Drive cost optimization, value engineering, and supplier-enabled savings initiatives.
Core Competencies
Functional Knowledge/ Skills
Multi-disciplinary team facilitation and leadership; Spend & Demand Analysis; Specification Analysis; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Negotiation; Strategic Category Management; Strategic Supplier Relationship Management; Value Identification; Tendering; Contracting/ Legal; Content Management; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship Management; Procure to Pay; Spot Buy Execution; e-Sourcing Event Execution
Competencies (Behaviour)
Business Leadership; Communicating with Impact; Drive for Results; Team Working; Customer Management; Building Relationships; Project Management & Planning; Strategic Agility; Challenging & Influencing; Process & Policy Adherence; Business and financial analysis; Dealing with Ambiguity; Holding People Accountable; Leading High-Performance Teams; Managing & Leading Change
Certifications
- None
Education
NQF 7: Bachelor’s Degree/ Advanced Diploma
MBA will be an advantage
Experience
8 Years relevant experience, of which at least 3 years on senior management level
Additional Information
Job responsibilities (continued)
6. Drives contract compliance and payment terms as per Telkom policies
Closely monitors internal customers contract compliance; define and take approved corrective actions to improve contract compliance.
7. Manages people performance and development
Manage the performance, development and implementation of team’s learning and growth plans and provides coaching and mentoring to ensure on-going learning and development within the team.
Provide comprehensive advice, insights, guidance and service on best practice procurement.
Manage the development of budgets, expenditure and performance reporting (10%).
Define the operational budget for the category team, monitors and reports on the expenditure .
Track overall performance against Service Level Agreement.
Certification, qualifications and experience:
Chartered Institute of Procurement and Supply (CIPS) qualification, Certified Professional in Supply Management (CPSM), or APICS Certified Supply Chain Professional (CSCP) will be an advantage
Qualification in business/ commerce/ law, supply chain or a related field or Honours/ Master’s degree (or equivalent) will be an advantage
8-10 years’ experience in the Strategic Sourcing/ Category Management/ Contract Management/ Supplier Relationship Management environment with a minimum of 5 years in Property Management sourcing and Supplier Relationship Management.
Special Requirements:
Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.
Experience and expert knowledge in Property Management sourcing environment with significant large scale projects exposure and a deep understanding of the total supply chain.
Experience and expert knowledge in Supplier Relationship Management framework development and implementation.
Knowledge of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes.
Knowledge and experience in complex negotiations, contracts management, business finance and strategic cost management.
A visionary leader with the force of personality to lead and inspire his/her sourcing team and succeed in a fast changing and highly competitive market, keeping the team focused on breakthrough sourcing strategies.
A deep understanding and of Property Management at the business level and how to leverage this understanding during negotiations and in crafting strategic relationships with suppliers.
A passionate executive and skilled communicator who can articulate both the Telkom vision and market position in a clear and compelling way that immediately generates excitement, enthusiasm and a commitment to team members, peers and external partners.
Strong executive presence and credibility; with a focus on unquestionable integrity and management skills that allow for instant credibility with employees, peers and both internal and external customers.
Experience in supporting transformation and change management initiatives.
Experience in administration of procurement policies, governance, procedures and systems.
Experience in developing TCO and financial models to determine business case for deal.
Experience in establishing supplier contract – and performance management frameworks; leverage key stakeholder input to evaluate vendor performance through these established processes; input to evaluate vendor performance through these established processes.
Risk management in supply chain.
Special Requirements
Physical Requirements
- None
Click here to apply
We wish you all the best with your applications
Leave a Reply