Share this post on
To apply, click on the link at the end of the posts and all the best with your applications
Administration Officer- North West
VACANCY
JOB TITLE: Administration Officer- North West
LOCATION: ICASA (Regional Office – North West)
POSITION STATUS: Permanent
JOB LEVEL : B4
SALARY RANGE : Total Annual Package (CTC) – R405,485.00
Purpose of the job
To provide procurement and administrative support to the Regional Manager and the entire Regional Office.
Key Outputs: The successful candidate will report to the Regional Manager: North West, and their responsibilities will include ● Answering incoming calls and directing them. Receiving in-person visits to the office ● Preparing internal memorandums regarding procurement and travelling ● Handling and follow-up on these processes with Supply Chain division and ensuring it is done timeously ● Administration of required petty cash for the division ● Vehicle administration and key control ● Filing and general office administration.
Qualifications and Experience:●Higher Certificate in Secretarial/ Office Administration (NQF5) OR (NQF6) National Diploma (Secretarial/Office Administration/Management Assistant/ Office Management) ● 3 – 5 years working experience in Secretarial Support / Office Administration / Relevant Administration Experience ● Computer Literacy (MS Word, MS Excel, MS Power Point, MS Outlook) ● Knowledge of using financial systems such as JDE will be added advantage ●Experience in a regulatory environment will be added advantage ● An unendorsed valid driver’s license will be an added advantage
Key Competencies and Attributes: ● Results driven ● Attention to detail ● Able to work and make decisions under pressure ● Proactive ● Interpersonal Skills ● Excellent Communicator (written and verbal/presentation skills) Resilience and Influence
Closing Date: 23 October 2026
APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED VIA
https://www.icasa.org.za/pages/Careers
Any enquiries regarding this position should be directed to
NB: The email address provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS,
CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON CHROME
OR MICROSOFT EDGE WEB BROWSERS
ICASA is committed to the achievement and maintenance of diversity and equity in employment. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation as outlined within the Employment Equity Plan of ICASA.
- Only candidates who meet the requirements should apply.
- Applications received after the closing date will not be considered.
- If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
- It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
- It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
- ICASA actively pursues the sourcing of persons with disabilities.
- ICASA is an equal opportunity employer.
- ICASA reserves the right not to make an appointment.
- Appointment is subject to getting a positive security clearance, verification of the applicant’s documents (Qualifications), and reference checks.
- Correspondence will be entered into with shortlisted candidates only.
- CVs from Recruitment Agencies will not be accepted.
Complaints and Compliance Committee (CCC) Assessor
VACANCY
JOB TITLE: Complaints and Compliance Committee (CCC) Assessor
LOCATION: Independent Communications Authority of South Africa
POSITION STATUS: Permanent
JOB LEVEL: C3
SALARY RANGE: Total Annual Package (CTC) – R628,288.00
Purpose of the job
To assess, analyse and/or evaluate Broadcasting, Telecommunications and Postal charge sheets complaints in terms of 17B of the ICASA Act No.13 of 2000 and process them in terms of section 17C of the ICASA Act No. 13 of 2000 and disputes (in the form of an affidavit) in terms of section 37C (4) of the Electronic Communications Act No. 36 of 2005 on behalf of the CCC.
Key Outputs: The successful candidate will report to the Manager: CCC, and their responsibilities will include: ● Assessing, investigating and preparing cases for adjudication by the CCC in accordance with the administrative due process and the law ● Evaluating and assessing charge sheets in terms of the legislation administered by ICASA ● Recommending to the Manager: CCC whether the complaint warrants a formal hearing ● Drafting reasons for the decision for rejecting an assessed complaint escalated or referred to the CCC that is not in line with statutes, subject to approval of the Manager: CCC ● Conducting the administrative justice process in terms of Promotion of Administrative Justice Act No 3 of 2000 (PAJA) by affording both parties in the matter an opportunity to respond to the allegations of contravention ● Summoning the parties or their legal representatives to appear before the CCC ● Preparing indexed and paginated bundles for the hearings ● Submitting weekly, bi-weekly and annual reports to the Manager: CCC providing comprehensive update on the matters assessed ● Researching case law before and after hearings.
Qualifications and Experience: ● A relevant Degree in Law, preference will be given to candidates with a Bachelor of Laws Degree (LLB) ● 3 years’ working experience in the interpretation of statutes ● Experience in the understanding of administrative justice ● Work experience in the ICT sector will be an added advantage.
Key Competencies and Attributes: ● Analytical Thinking ● Attention to detail ● Decision Making ● Interactive Communication ● Excellent communicator (written and verbal/ presentation skills) ● Interpretation of statutes ● Solid understanding of administrative justice ● Solid administration skills ● Writing skills.
Closing Date: 26 October 2026
APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED VIA
https://www.icasa.org.za/pages/Careers
Any enquiries regarding this position should be directed to
NB: The email address provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS,
CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON CHROME
OR MICROSOFT EDGE WEB BROWSERS
ICASA is committed to the achievement and maintenance of diversity and equity in employment. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation as outlined within the Employment Equity Plan of ICASA.
- Only candidates who meet the requirements should apply.
- Applications received after the closing date will not be considered.
- If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
- It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
- It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
- ICASA actively pursues the sourcing of persons with disabilities.
- ICASA is an equal opportunity employer.
- ICASA reserves the right not to make an appointment.
- Appointment is subject to getting a positive security clearance, verification of the applicant’s documents (Qualifications), and reference checks.
- Correspondence will be entered into with shortlisted candidates only.
- CVs from Recruitment Agencies will not be accepted.
Customer Complaints Officer
VACANCY
JOB TITLE: Customer Complaints Officer
LOCATION: Independent Communications Authority of South Africa
POSITION STATUS: Permanent
JOB LEVEL: C3
SALARY RANGE: Total Annual Package (CTC) – R715,361.00
Purpose of the job
To assist the Authority in receiving, managing and resolving consumer complaints in the ICT sector from the electronic communications, broadcasting and postal services sector, as governed by relevant consumer protection legislation and regulations. The Officer must build and maintain relationships with the various stakeholders involved in resolving all consumer complaints received by the Authority. The Officer must also advise the Authority on possible changes to legislation & regulations based on qualitative and quantitative consumer complaints analysis.
Key Outputs: The successful candidate will report to the Manager: Customer Complaints and Dispute Resolutions, and their responsibilities will include: ● Receipt of consumer complaints, management, and analysing them to determine jurisdiction and escalating them to licensees for resolution ● Analysing response/s against applicable legislations ● Resolution of consumer complaints through Alternative Dispute Resolution (ADR) process ● Meeting with licensees over possible non-compliance cases ● Escalating cases to the Complaints and Compliance Committee (CCC) for adjudication ● Assisting in the development of consumer protection related regulations, proposing possible amendments and review where necessary ● Participating in Council Committees ● Representing ICASA at regional and international forums.
Qualifications and Experience: ● A Bachelor of Laws Degree (LLB) ● 2 years’ relevant experience in the regulatory industry ● 1 year specialist experience in complaints handling ● 1 year experience in ICT sector will be an added advantage.
Key Competencies and Attributes: ● Ability to make decisions timeously ● Attention to detail ● Effective Interpersonal Skills ● Excellent communicator (written and verbal) ● Presentation skills ● Resilience and influential ● Solid knowledge of relevant consumer-related legislation, including ICASA Act, ECA Act, Broadcasting Act, Postal Services Act, Consumer Protection Act ,POPIA, etc.
Closing Date: 28 October 2026
APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED VIA
https://www.icasa.org.za/pages/Careers
Any enquiries regarding this position should be directed to
NB: The email address provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS,
CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON CHROME
OR MICROSOFT EDGE WEB BROWSERS
ICASA is committed to the achievement and maintenance of diversity and equity in employment. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation as outlined within the Employment Equity Plan of ICASA.
- Only candidates who meet the requirements should apply.
- Applications received after the closing date will not be considered.
- If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
- It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
- It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
- ICASA actively pursues the sourcing of persons with disabilities.
- ICASA is an equal opportunity employer.
- ICASA reserves the right not to make an appointment.
- Appointment is subject to getting a positive security clearance, verification of the applicant’s documents (Qualifications), and reference checks.
- Correspondence will be entered into with shortlisted candidates only.
- CVs from Recruitment Agencies will not be accepted.
Liaison Officer- Limpopo
VACANCY
JOB TITLE: Liaison Officer- Limpopo
LOCATION: ICASA (Regional Office – Limpopo)
POSITION STATUS: Permanent
JOB LEVEL: C2
SALARY: Total Annual Package (CTC) – R 622,053.00
Purpose of the job
To promote and protect the rights of consumers, provide information and raise awareness to the public on the following: the role and function of ICASA, published regulations with consumer impact, regulatory projects, developments within the organisation and the industry, and stakeholder management in the province.
Key Outputs: The successful candidate will report to the Regional Manager: Limpopo and their responsibilities will include: ● Proactively planning and organising consumer and stakeholder awareness programmes aligned to the operational plan ● Identifying risks that may affect the implementation of advocacy programmes in the province and providing mitigation ●Liaising with stakeholders such as regulatory bodies, government departments, ICASA licensees and communications state owned entities to form partnerships and synergizing in the implementation of advocacy programmes ● Preparation, structuring and sharing relevant and applicable information with broader communities, including any implemented regulations and regulatory developments within the Authority with a consumer element ● Prepare a detailed project proposal, clearly indicating financial implications, for all major campaigns in the province ● Staying abreast of current developments and trends in all relevant technical and professional areas in order to deliver accurate information to the public, and promoting the ICASA brand and image ● Registration, escalation and resolution of consumer complaints ● Perform or assist with other duties, tasks and Adhoc projects as requested or assigned by the Regional Manager in line with ICASA’s mandate and objectives.
Qualifications and Experience: ● National Diploma in Communication / Public Relations / Business Administration /Law/ Journalism /Media Studies/ Marketing (NQF Level 6) AND/OR A Degree or an Advanced Diploma in Communication/Public Relations/ Business Administration / Law/ Journalism/ Media Studies/ Marketing (NQF Level 7) ● 2 or more years related working experience ● Experience within the ICT, broadcasting, postal or regulatory environment will be an added advantage ● Non-endorsed driver’s license.
Key Competencies and Attributes: ● Computer literacy● Travel extensively ● Computer literacy● Report Writing ● Results driven ● Attention to detail ● Ability to work and make decisions under pressure ● Excellent interpersonal skills ● Resilience and influential ● Tactful ● Diplomatic ● Knowledge of spoken indigenous languages in the province allocated ● High stress tolerance ● Perseverance/tenacity ● Adaptability ● Attention to detail ●Strategic and/or lateral thinking ● Good time management ● Excellent written and verbal communicator ● Excellent public relations skills ● Ability to initiate projects, meetings and media interviews ● Ability to build and maintain stakeholder relationships ● Ability to plan, organize and implement advocacy with limited supervision ● Ability to engage with stakeholders and communities on regulatory matters ● Ability to provide correct and up to date information to queries on regulatory matters raised during stakeholder and/or community engagements ● Ability and willingness to go the extra mile when implementing advocacy programmes ● Ability and willingness to work extended hours
Closing Date: 19 October 2026
APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED VIA
https://www.icasa.org.za/pages/Careers
Any enquiries regarding this position should be directed to
NB: The email address provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS,
CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON CHROME
OR MICROSOFT EDGE WEB BROWSERS
ICASA is committed to the achievement and maintenance of diversity and equity in employment. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation as outlined within the Employment Equity Plan of ICASA.
- Only candidates who meet the requirements should apply.
- Applications received after the closing date will not be considered.
- If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
- It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
- It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
- ICASA actively pursues the sourcing of persons with disabilities.
- ICASA is an equal opportunity employer.
- ICASA reserves the right not to make an appointment.
- Appointment is subject to getting a positive security clearance, verification of the applicant’s documents (Qualifications), and reference checks.
- Correspondence will be entered into with shortlisted candidates only.
- CVs from Recruitment Agencies will not be accepted.
We wish you all the best with your applications
Leave a Reply